Consumers believing AI will improve online shopping 2023

Published by Daniela Coppola, Dec 10, 2024
Shopping online is being disrupted by artificial intelligence (AI). In 2023, consumers from six countries outlined they key areas of shopping experience likely to be improved by AI tools. One in two respondents believed price comparisons will work better, while 46 percent of surveyed consumers mentioned online search for shopping deals. Lastly, AI will display relevant offerings according to 41 percent of consumers.

Main areas of online shopping experience artificial intelligence (AI) will likely improve as of 2023

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Release date

September 2023

Region

Worldwide

Survey time period

May 1 to 15, 2023

Number of respondents

6,023 consumers*

Supplementary notes

The survey sample included consumers across the following markets: United States, United Kingdom, France, Germany, Australia, and Japan.

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Statistics on " Artificial intelligence (AI) in telecoms "

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Overview

7

Benefits and challenges

6

Adoption by segment

6

Special focus: Customer service

5

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Topics

Artificial intelligence in e-commerceArtificial intelligence (AI) worldwideArtificial intelligence (AI) use in marketing Artificial intelligence use in media and entertainmentArtificial intelligence (AI) use in marketing in the UK
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