I ordered photo frame one year down. It just superb quality and clarity. Thank you so much for the beautiful frame and makes us to smile forever. Thank you Prink✨
Refund policy
1.1 Order Cancellation:
Orders can be cancelled only if orders not yet been processed or personalized with cancellation charges.
Personalized products are non-refundable or exchangeable.
1.2 Quality Issues:
If your personalized item arrives with a quality defect or manufacturing issue, please contact us within 2 days of receiving the product. We require videographic evidence of the issue.
We will either issue a send a replacement product at no additional cost, depending on your preference and the nature of the issue.
1.3 Incorrect Personalization:
In the event that we make an error in personalization, please notify us within 2 days of receiving the product. We will gladly replace the item with the correct personalization or issue a coupon code for the same value, whichever you prefer.
1.4 Non-Delivery:
If your order does not arrive and has returned to us, please contact us. We will investigate the matter and either reship your order or issue a coupon code at your request.
1.5 Personalized Items:
Please note that personalized items are non-refundable or exchangeable. In case of quality issue, incorrect personalization, or non-delivery as outlined above we will reship your order or issue a coupon for that value.
1.6 Delivery Delay:
Please note that refunds cannot be initiated if the issue arises from your actions, such as typos, incorrect or incomplete address details, or an incorrect recipient contact number.
Delivery times and dates mentioned are approximate estimates. We will make every reasonable effort to deliver Prink Products within the specified time, but we cannot accept liability for any delays.
The Prink reserves the right to amend this policy at any time.
If you have any questions or need further assistance, please do not hesitate to contact our customer support team at [email protected].
Last Updated: October 2023
Orders can be cancelled only if orders not yet been processed or personalized with cancellation charges.
Personalized products are non-refundable or exchangeable.
1.2 Quality Issues:
If your personalized item arrives with a quality defect or manufacturing issue, please contact us within 2 days of receiving the product. We require videographic evidence of the issue.
We will either issue a send a replacement product at no additional cost, depending on your preference and the nature of the issue.
1.3 Incorrect Personalization:
In the event that we make an error in personalization, please notify us within 2 days of receiving the product. We will gladly replace the item with the correct personalization or issue a coupon code for the same value, whichever you prefer.
1.4 Non-Delivery:
If your order does not arrive and has returned to us, please contact us. We will investigate the matter and either reship your order or issue a coupon code at your request.
1.5 Personalized Items:
Please note that personalized items are non-refundable or exchangeable. In case of quality issue, incorrect personalization, or non-delivery as outlined above we will reship your order or issue a coupon for that value.
1.6 Delivery Delay:
Please note that refunds cannot be initiated if the issue arises from your actions, such as typos, incorrect or incomplete address details, or an incorrect recipient contact number.
Delivery times and dates mentioned are approximate estimates. We will make every reasonable effort to deliver Prink Products within the specified time, but we cannot accept liability for any delays.
The Prink reserves the right to amend this policy at any time.
If you have any questions or need further assistance, please do not hesitate to contact our customer support team at [email protected].
Last Updated: October 2023