Refund policy

Tree Juice Maple Syrup is committed to 100% customer satisfaction, and we price ourselves by taking a personal touch with each and every order.  We are grateful for your support and want to make your process of obtaining a refund, return or exchange as easy as possible. We will accept returns on:

1. Reported within 14 days from delivery date 
2. Unopened & Sealed Items Only
3. Incorrect items shipped / damaged product
4. Customer agrees to pay for the return shipping of the items unless point 3 applies, with insurance to cover the cost of return. This cost will not exceed the cost paid for the shipping of items when purchased,

1. Customer Name from Order
2. Order Date
3. Order Number
4. Telephone Number and/or Email
5. The issue and/or reason for your return

For Returning the Item to Tree Juice Maple Syrup:

Step 1: Please Call: (845) 204 8870 or email: [email protected]

Step 2: Email picture of issue

Step 3: If not damaged, please repack the syrup to be returned in a suitable packaging with tracking & insurance to cover the cost of the contents you are returning. (If damaged, we will issue a refund for the total of the loss and make the arrangements for reshipping the items to you if desired).

Step 4: We will refund your card from our system within 3 business days of receipt, and the credit card companies usually take up to 3 days from the time that we process the return.