3,026 total
Wonderful experience!
Customer service replies really quick!
Delivered in 5 Days
Although the jewellery is a little smaller then expected but that’s on me, should’ve read the details but otherwise this website is to trust!
Date of experience: January 27, 2025
Hi everyone. I encountered a weird situation. I discovered some online scam called bodymod. They are based in Malta, Monkeys In Space Ltd. Of course they don’t accept returns, not even on day one. I picked up the order, went home, took out the products and surprise, they are over the size indicated on the website! So i wanted a refund and they refuse indicating an european law. Please avoid using their services! All of the positive reviews are fake unfortunately. I will also test the products with a local gold authentication provider and come back with another review.
Date of experience: January 23, 2025
Reply from Bodymod
Hi Maria,
I'm sorry that you had a "weird situation". Please allow me to respond to your points, and for the clarity for all readers:
1. I can happily testify and guarantee that we are not an online scam. We ship all over the world with many thousands of happy customers. Yes, we have an HQ in Malta and operate the business Bodymod under an umbrella name. This is common for many businesses to operate in this way, and is in no way, shape or form, a scam.
2. We accept returns within 100 days of delivery, provided the jewellery is in the sealed packet we shipped it in. This should give customers COMPLETE confidence that they are buying brand new jewellery. We don't sell jewellery worn by someone else!
3. The size you mentioned is correct, but how you have interpreted the measurement is not. The labret you bought is 10mm in length, measured between each end. As evidenced by your photo and video sent to me, you are mistakenly measuring the full length of the labret, which is incorrect. Our measuring guide can be found on our site in the footer
4. The comment that our reviews are fake are simply without any base of truth. I can assure you that the thousands of reviews you see are not fake. Our efforts are concentrated on driving the business forward and providing a good experience to as many people as possible. We don't have the will, desire or time to make up reviews.
5. 14k gold is as advertised; 14k gold. You are welcome to test the gold, as is your right as a consumer.
With all this being said, I am sorry that your experience did not meet your expectations. I will continue to talk directly to you, as we are doing at the time I respond to your review.
Best regards
Jason
Customer Support Manager
I recently started using Bodymod after getting some new piercings. I haven't worn jewellery for a long time since getting my ears pierced as a child, so im on a bit of a learning curve when it comes to piercings. As such I've had a few queries along the way and the customer service I have received from the staff at Bodymod has been fantastic! The jewellery I have purchased has been great quality and have always had quick and helpful responses to any of my questions 😁
Date of experience: January 30, 2025
Reply from Bodymod
Hello, Linzi 👋
Thank you for your kind words 💕
It was our pleasure to assist you, and we are very glad to read you had such a good experience shopping with us 🙌
Feel free to reach out to us whenever you need our assistance 😁
Wishing you a fantastic day!
With warm regards,
The Bodymod Customer Service team ❤️
I had a small problem with one of my products and the support I received deserves all the praise! I really appreciate the prompt response and the willingness to help. I will indeed place other orders in the future besides my current one.
Date of experience: January 31, 2025
Reply from Bodymod
Hello, Andreea 👋
Thank you for your kind words. We really appreciate it ❤️
It was indeed our pleasure to assist you. Feel free to reach out to us whenever you need it 🙌
Wishing you a lovely weekend ahead!
With warm regards,
The Bodymod Customer Service team 💕
have bought several times from here, will never buy from any other website. nice products (the box they come in is so cute and feels so lush also lol 😭), amazing quality and customer service (thank you so much Nadia 🥲) and it arrives super quick!
Date of experience: January 27, 2025
Reply from Bodymod
Hi Jessica,
Thanks so much! Nadia also said to say a huge thank you! I hope you'll continue to buy your piercing jewellery from us. It was a pleasure to help you.
Have a great day
Jason
Customer Support Manager
It’s very easy to contact the store when you have any questions or issues:) And they have a wide range of options available!
Date of experience: February 01, 2025
I have purchased from Bodymod a couple of times now, I absolutely love their jewellery! The hypoallergenic jewellery is perfect for my sensitive skin. Their customer service is second to none, Jason was incredibly helpful and friendly. I will be recommending them to everyone
Date of experience: January 30, 2025
Reply from Bodymod
Hi Vicky. It's Jason here, to say a HUGE almighty thank you for your rating and review. It really was a pleasure helping you yesterday. I'm happy you are happy with us.
Have a really awesome Friday and weekend ahead 💛
All the best
Jason
Customer Support Manager
Great products and the customer service is really helpful. There was a problem with the shipping but the customer service helped me out real quick. Recommend :)
Date of experience: January 30, 2025
I love the fact that you get to know the quality of the products you by. The only problem I had was the top part of the bellybutton Pircing kept getting ripped out and dissapeard while being active and not just sitting still. every time I bought a new one the same thing happened.
Date of experience: December 14, 2024
Reply from Bodymod
Hi Nina
Thank you so much for taking the time and share your experience. We're so glad you appreciate the quality of our products, it means a lot to us 😍️
I'm sorry to hear about the issue with the bellybutton but I'm happy we could make things right for you.
If you ever need anything, we are just a message away!
All the best.
Nadia : )
There was a mistake in my order and Jason very kindly sent me out the original item I ordered without any hesitation! Very good customer service I would highly recommend
Date of experience: January 24, 2025
Reply from Bodymod
Hi Keva
Thank you so much for your kind review! We're so glad to hear Jason was able to quickly resolve the mistake and get the original item sent your way without hesitation😊️
Providing excellent customer service is what we strive for, and your recommendation means the world to us.
We are always here to help!
All the best : )
Nadia
had an issue with a product that i bought recently. asked for a replacement or a refund. after sending some photos of the faulty product they gave me two options: either a credit to the store for the price of the order or a refund. i chose a refund. everything went quick and well, no setbacks and waiting for a reply. probably one of the nicest interactions with costumer service. would recommend!
Date of experience: January 24, 2025
Reply from Bodymod
Hello Sophie. Well, to be fair, you are one of the nicest interactions I've had with a customer hehe. It was a pleasure helping you 💛
Have an amazing weekend
Jason
Customer Support Manager
Anytime I ask for help from Bodymod, they are always very helpful. I really like their piercings.
Date of experience: January 31, 2025
Reply from Bodymod
Hello, Katie 👋
I'm very glad to read this. We really appreciate it ❤️
It is our pleasure to assist you, so feel free to reach out to us whenever you need it 🙌
Wishing you a lovely weekend ahead!
Warm regards,
The Bodymod Customer Service team 💕
This is my third time shopping at this store, and I’m still impressed! Great prices and beautiful pieces, fast delivery. Unfortunately, my parcel went missing due to an AnPost error, but the shop’s customer service was fantastic. They quickly offered to resend the item at no extra cost and kept me updated throughout. A smooth and professional experience—highly recommend!
Date of experience: January 20, 2025
Reply from Bodymod
Hi, hello, good afternoon lovely Martyna.
Thank you so much! I/we really appreciate your kind words. It was certainly my pleasure to help you.
Go and have a great day, relax, do some more jewellery shopping and keep smiling!
Bíodh lá dead agar (have a nice day)
Jason
Customer Support Manager
Item arrived extremely late due to Royal Mails' incompetence. Spoke with Jason who chased it up straight away and kept me updated throughout. He was absolutely amazing! Very rare to find such awesome customer service these days. Give this man a pay rise please! Really love the item and great quality also. Just please avoid Royal Mail if you can. Thank you Jason and thank you Bodymod 😊
Date of experience: January 19, 2025
Reply from Bodymod
Hi Maria, you superstar 🤩
You're very welcome for my service. I know how it is to wait for orders, especially with the Royal Mail. But to give them their due, they are normally ok. Sadly, they lose the odd parcel or envelope still. Sorry it happened to be your one this time.
Have a really amazing rest of your week, and I hope you'll be back to us for your next piercing jewellery purchases! 💍
Keep smiling, Maria! 💛
Jason
Customer Support Manager
Great piercings and even better customer support. I've unfortunately had some trouble with the delivery (due to my postman) but the customer support here was great, very helpful and quick. I recommend Bodymod anytime. This was my first order, but very likely not the last
Date of experience: January 21, 2025
Reply from Bodymod
Hi, Tena 🤗 Thank you so much for taking the time to write a review 😍 I'm delighted to read you loved our jewelry, we know you must look sensational with them 💎
Remember to contact us if you ever need anything else, we'll be here for you 💪
Kind regards
Andrés
I had an amazing experience with customer support! The team was very helpful and quick to respond. They resolved my issue efficiently and went above and beyond to ensure everything was perfect. I truly appreciate their professionalism and friendliness.
Date of experience: January 28, 2025
Reply from Bodymod
Wow, thank you for such an awesome review Diana! 🎉
We're so happy to hear you had an amazing experience with our team. Going above and beyond for our customers is what we love to do, and your kind words mean the world to us.
If you ever need anything, we’ve got your back! 😊
All the best.
Nadia
My experience with bodymod was perfect. I didn't receive the delivery but the assistance sent me another package for free.
The selection of jewellery is one of the best in Europe and the quality of the products that I got is amazing, even the packaging is really good and safe for the jewellery.
Really appreciate the experience, I really suggest to give a chance and buy something here u will not regret it
Date of experience: January 21, 2025
Reply from Bodymod
Hey Matteo!
Thank you so much for your kind words! We're thrilled to hear that you had a positive experience with us, even though the initial delivery didn't reach you. Ensuring our customers are happy is our top priority, so we're glad we could make it right for you.
Your recommendation is the best reward we could ask for 😍️
Until next time Matteo!
All the best : )
Nadia
The way he spokes to me, Andreas. He made my day. He was verry helpfull a plesure to ask him for help actually .
Thank u, Andreas. I hope u know u make a great job !
Date of experience: January 29, 2025
Reply from Bodymod
Hi, Andreea 🤩 So happy to hear back from my twin 🤗 I'm delighted to read you had a great time chatting with me, I had a load of fun too 🎉 I hope your latest order arrives super fast, if you need anything, remember to contact us, we'll be happy to help you 💪
Kind regards
Andrés
Ich bin durch Zufall auf bodymod gestoßen. Am Anfang war ich sehr skeptisch und hatte in der Vergangenheit schon einmal mit einer ganz anderen Firma eine sehr schlechte Erfahrung.
Bodymod ist jedoch top, sie verdienen mehr als 5 Sterne. Ich habe mehrere Piercings und bin extrem zufrieden.
Die Produkte sind top und Angebote sind riesig. Probiert es selber aus und ich bin mir sicher es wird euch gefallen. Lieferung ging auch sehr schnell.
I, by coincidence, came across the website of bodymod. I had ordered by another company before and unfortunately made a bad experience.
Bodymod is the exception under piercing companies. They are extremely professional and their products are exceptional. They don't promise less, but more. I've got a lot of piercings and I love their products.
Delivery was very fast, which surprises me, cause normally you have to wait a thousand years for a packet here in Germany. If you guys like to spend little money for good products, then by your piercings with them.
I can only speak for myself but I'm very happy and I'm sure, so will you.
Top company!
Date of experience: January 17, 2025
Reply from Bodymod
Hi Andrea,
Wow 💛
Thanks for your review and feedback. I can certainly tell you that our small team are very dedicated and passionate about piercings and customers. We aren't just another company trying to get through the 40hrs/week!
I'm super happy that you are happy with us. I hope you will continue to be, and continue to shop with us for your piercing jewellery.
Have a lovely day
Jason
Customer Support Manager
I ordered some gold earring that had a strange closing system (the plastic one), I wrote to them about the problem and they help me. The stainless steel earrings are really nice and the closing system is good.
Date of experience: January 14, 2025
Reply from Bodymod
Hi Anca,
Thanks for helping me and working with me on the issue you had. I'm happy that we could resolve it together!
Wishing you a peaceful day
Jason
Customer Support Manager
