1.5
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Awful. God help you if you need to query invoices. Their accounts are compltetely disorganised. We are continually being billed incorrectly. Account put on stop, with no notification, even though we have advised of disputes
If you need to use shipping, use some one else, for your own sanity, as they do not care
South Africa, Battled to get invoices for two days, shipment was delayed by incompetence of the staff, additional charges incurred. Management of no assistance, don't answer the phones and emails. Received invoices at about 09H30 and paid, payment validation takes one whole day. AT 16H00 still no release. Every shipment on Cma Cgm is a problem. Advised all clients not to use this shipping line.
WORST EVER. BAD COVERAGE . TERRIBLE SERVICES. Liner should be 24/7 online, supposed to be reliable for forwarding but we end up suffering trying to reach them , if only i could swear here, that'll be great .
My booking last minute when want to entering port gate, Booking WAS NOT FOUND. A day before that, everything was on hand and planned successfully, but suddenly, container was not allowed to enter port as Booking Confirmation was invalid. WWTH?? then how did we managed to bring out container from depot ? and update port system??
Very lousy CS response from CMA, each reply on the same issue opens a new ticket with them instead of compiled. Have to wait almost a whole day to get couple of responses. Each reply showed no interest in resolving the issue or provide options. Other carriers are more flexible in terms of reinstating booking cancellations.
366006 CMA CGM SA is a French container transportation and shipping company.
1.5
69 reviews
The real pirates of the oceans. Avoid at all cost. Their only intention is to get their hands on your shipment and then the extortion starts.
Date of experience: April 18, 2024
I have told my boss to change the carrer caring our products. CMA is so bad. Bad service, slow email feedback, delay too much, ..... What problems can accurred that CMA has!
Date of experience: April 15, 2025
It's gave me a confidence and now I have a lot more about CMA CGM company and Im a great honor to be here.
Date of experience: March 27, 2025
I have Thousands of shipments with CMA CGM on monthly and CMA CGMservice has been down to its worst so far. Their system is hard to use to begin with and the only way I am able to check release status is through their system. Now CMA CGM don't even provide this info and no longer update release status to their system. When I made a complaint to the customer service, they just ignored said email. DO NOT use CMA CGM. CMA CGM is a very bad and confusing Carrier.
Date of experience: February 25, 2025
Avoid shipping with CMA-CGM , especially from California USA , your container will get to China , then sit idle no movement for 3 wks, you will never be informed when they change delivery Port Vessel arrive at Lekki instead of Tincan Island on BL, it took another 10 days for Barge to move container to another port for delivery. Their website container tracking is never up to date. It took 4 months from Los Angeles to Lagos Nigeria,. Nightmare experience!!!
Date of experience: August 23, 2024
A REAL NIGHTMARE!!
This can't be a real shipping company. It has to be something else. My order had ETA 20/12/2024. Now it's 10/1/2025 and still not received. Every port they increase extra 3 days. I am almost losing my customers because of them.
PLEASE BOYCOT THIS NIGHTMARE!!
Date of experience: January 10, 2025
waiting my container with cars already so long.. and every few days it increasing ETA for 2-3 days more, so it already over 30 days more and it still not moving
Date of experience: January 07, 2025
After trying to make a booking for 9 months on a portal that does not work we received a rejection notice suggesting the booking party was wrong
We received 3 emails in Chinese that made no sense about this and no response when we asked why.
A job at CMA must be the absolute best. Get paid to do nothing at all
To top it off we then get a no show and cancelled booking
We will never ever use CMA even if time and price are competitive
Date of experience: November 20, 2024
absolute joke of a company, avoid at all costs, they sit on their hands when shipments arrive and leave you with extra charges, they should be kicked out of Australia
Date of experience: September 23, 2024
Awful service, they have delayed empty container return on purpose to collect 3 days demurrage. Our truck was blocked at return gate without any reason whatsoever, they say "compliance problems". Empty container was cleaned and ready to return, "compliance"??
Date of experience: September 16, 2024
Been awaiting shipping container with our household goods, was supposed to arrive end of August and has been delayed every week by 2 weeks, then a day at every port stop. Disgraceful service, can't use the excuse of shipping delays due to the war as they haven't even left the Aegean. Would not recommend to anyone.
Date of experience: September 17, 2024
What is the reason?
Despite our company being established in 2013 and providing all the necessary documentation, our application for an API account on cma-cgm.com was rejected.
Date of experience: July 31, 2024
Awful. God help you if you need to query invoices. Their accounts are compltetely disorganised. We are continually being billed incorrectly. Account put on stop, with no notification, even though we have advised of disputes
If you need to use shipping, use some one else, for your own sanity, as they do not care
Date of experience: June 01, 2024
My shipment from China has been delayed by more than 30 days. The expected arrival date was May 27th, but it has been changed to June 28th. I have asked their customer service for an explanation, but all they say is that they are experiencing delays. Their service is awfull!
Date of experience: June 17, 2024
Put my 40 foot container on the wrong ship now it's going to take a month longer to arrive.
Useless customer service!
Date of experience: May 06, 2024
I have been working with CMA for 25 years because of a relationship with our customer. They used to be more customer oriented and helpful way back when. However, now they have outsourced and changed departments so many times, all their customers are just a number. They are not customer oriented, are uncooperative, not helpful in any capacity, throw everything back to the customer, hard to work with, and appear to only care about making large amount of profit. They are not the steamship line that cares about their clients, unless you are one of the top grossing customers. In addition, their website is horrendous. It used to be much better , but now nothing works correctly. Most of our NVOs agree they are awful and difficult to work with, and I highly recommend to use another carrier.
Date of experience: March 07, 2024
The worst company I have had to deal with
Invoicing complete mess, no-one gets back to you.
You get invoices for container deliveries that you have not placed. Invoicing in wrong currency.
Customer service zero.
Do not use!
Date of experience: November 30, 2023
Don't count on this company to deliver your goods on time.its been a month since I'm waiting for my car to be shipped from uk to Cyprus .
I keep tracking the vessel and it delays day after day !!!!
Date of experience: February 07, 2024
CMA-CGM lied to us, made us pay extra money otherwise our container would not have been released, are a mess and can't find information in the emails we sent in the past, damaged our container and we had to pay extra for the truck receiving the container as the driver came 2h late without notice. A total mess and nightmare. Also, we complained for 2 months and they were not able to attend us during weeks and at the end they refused to refund us the ridiculous amount of 30€ that was 1 of our cases and the most obvious clear mistake on their part. If there is an interest in making a group legal action, please contact us at pierre1999 at mailfence.com.
Date of experience: October 10, 2023
This is chip company
No respect
Always delayed!
Date of experience: November 07, 2023
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