DEE SIGN Reviews

I ordered sign riders and thought I had paid for them since I used my credit card to purchase the order I got an email saying your order has been completed. I thought I was done with ordering, got my confirmation and waited for my order. I thought I confirmed the order since the sent an email for me to do so. I waited a month went by they never called me back. They dropped my order. I couldn't even find it on line. They are unreliable and unwilling to fix their mistake. Warning - don't depend on them for real estate. I will try Aztec signs or Lowen signs.

Date of experience: July 14, 2021

Ordered open house flag. noticed their website placed two orders. Tried to call and email to see if they could cancel on order and to get an idea of when they will arrive. I have only received a confirmation receipt for my order. They can't or wont provide a delivery date so now I am stuck doing open house without advertisement. Lucky a fellow agent has signs. I won't be using them ever again. They lost a major client as I buy alot of signs through out the year.

Date of experience: January 25, 2021

Ordered Open House signs.
Received For Rent.
Spoke with Kyla. She said no worries, toss for rent - we will ship you correct order, Open House.
Asked her how long it will take, she said about 5 business days. Cool.

Called her yesterday, left a message. No response.
Emailed her twice asking for a tracking number since the order should be arriving any day now.
I receive notifications that she opens/reads emails and ignores emails and calls.

On top of that, your 800 number does not work.
Do you have anyone in your organization who can process order properly the first time or at least do it right the second time ?

Beware when placing orders. Broken operation here.

Date of experience: June 29, 2017

Never again! My Most recent $800 order of signs and riders was terrible. I was under the impression they were silhouetting my photo on a sign background. The signs come with a big blotch in the white space. The quality control process at Dee Sign should be catching things like that before printing. I reached out to both contacts from the company that I dealt with and neither one responded to my complaint. I’m disgusted and will never order signs from them again. Beware if you use them.

Date of experience: April 17, 2018

This site is a joke. I placed an order April 6th and didn't receive my signs until the 29th. The stakes to place the sign took another day or two to arrived and shipped in a separate box.

I ordered similar signs through another vendor I found a few days AFTER my April 6th order. They arrived in 2 days and were half the price.

The fact that BHHS tells people this is their trusted vendor is outrageous when there are other companies who will do a better job, for less money, and get the product there in a reasonable amount of time.

Date of experience: May 09, 2017

Slow service. They take no responsibility for their mistakes. They make no effort to correct their mistakes. I've ordered them several times in the past, but my current order will very likely be my last.
I'll be looking for a local, reliable sign source.

Date of experience: November 08, 2019

They do not reveal the total cost including shipping until after the order is committed. The signs wear out more quickly with wind moving the sign attachments. I like a sign post offered elsewhere better but I like the base ground stake with Dee signs better.

Date of experience: June 02, 2017

Been doing business with Dee Sign Company for 20 plus years! ONLY REASON..."Great quality, Great Service, Great sales staff, Competitve pricing, Complete line of Advertising products available!!

Thanks for your service,

Larry

TEAM WHEELER
LARRY & BRENDA WHEELER
F.C. Tucker West Central Office
204 E. Market Street
Crawfordsville, IN 47933

Date of experience: April 26, 2017

Don't bother. Poor customer service. I bought sign posts (3) from them and they didn't calculate shipping at the total. Instead, they said that we will receive an email with the shipping costs. Didn't get an email following up and the shipping costs made the signs way overpriced. I would have cancelled, however, without the email, I was unsure of the price. I called to try and figure this out and instead got told there was nothing they could do. Sign posts are okay quality, not the best I've had, not the worst. Definitely not worth what I paid. Poor customer service makes me say spend your money elsewhere.

Date of experience: July 21, 2020

Ordered open house directional signs on their website. They failed to process the order and a week later called to ask if I would like to put my picture on the signage. I said no picture just process the order as I need for an open house in 2 weeks. A week goes by, I call in to check on my order status and it still has not been processed. I asked if they could rush it and on top of that the customer service said "We are too busy with other orders". AWFUL CUSTOMER SERVICE.

Date of experience: October 13, 2017

Almost every transaction with DeeSign has been painful to complete. Something always seems to go wrong weather it be the products were mailed to the wrong address, customer service not following through with remedies, or just plain rude and unapologetic customer service and management. They make my job and life a lot harder and never go out of their way to make the service easier for me.

Date of experience: May 17, 2017

Used them 4 times over 15 years, they make great signs but.... be VERY careful that your final order = your online confirmation. My last order was online with a 20% discount, agreed with the total and entered my cc. One day later I receive my final order confirmation which is 50% more than my initial order. They managed to NOT give me my 20% discount, then adding insult to injury they actually added what the original discount would have been to my total. Yep they up charged me and then re charged me again. It took 3 calls to convince them of the overcharge, no apology, no sorry for the inconvenience. I just Cslled again one week later for my credit on the difference, they're still "processing" it....

Date of experience: June 07, 2017

Professional quality signs, could not be happier, a small error but it was resolved satisfactorily.
Only improvement needed would be an improvement in communication. I was told roofs were emailed, never received them, told emailed again, then finally was told they were mailed instead. Also, was told things would be ready in a few days, I thought the signs, but instead they meant the proofs. Waited just short of a month to receive signs for listings I had - is there a way to improve efficiency? If so, 5 out of 5.

Date of experience: May 19, 2017

This is the slowest company I dealt with. I regret ordering signs from this company. Takes a month to deliver??? I have listings that needs my signs and I can't get them install because they are freaking slow.

Date of experience: June 23, 2018

Terrible and slow! These guys can't get the order rifht first of all. Back on June 29 I had finalized an order. June 30 I find it is incomplete although I have a receipt showing otherwise (what gives?). We go through that email. After clarifying design and items ordered, I ask for a time frame, no response. Over a week later I inquire again as I havent heard of ANY progress!

Dont go to these guys if you need something in 2 weeks, even. The first time I ordered and the signs missed my name even though I had requested a small add on for it. It took forever but these were generic realtor signs! Now the signs I need are more specific and they're taking longer! I'm covering up my old signs to say what I need! Don't count on these guys.

Date of experience: July 09, 2020

Great products and customer service (for the most part), but they have gotten several orders wrong. Great with returns and remedying mistakes, but if you need something right away its not gonna happen. It usually takes an extra 2 weeks to get the right product once you let them know of a mistake.

Date of experience: April 26, 2017

I ordered two different style signs with what they called their most popular material. The material is cardboard and the artwork is easily scratched and the corners when delivered we're all chipped up. I would highly recommend you find better material and not go with their recommended. I also received my signs and they didn't have holes and they were post signs. I don't know how you're supposed to hang them without holes. That I will say is my fault however I will say that it should not default to no holes, it should default to four holes and then the customer is to change to what they want. Signed with no holes are useless. We asked them for a shipping label to ship them back and put holes and they would not do that. For me to ship them back it was going to be over $200. I might as well order new signs that are going to be a better quality. On a positive note they did get my team name spelled right even know my shipping name was spelled wrong.

Date of experience: May 11, 2017

The entire team of DEE SIGN are amazingly professional, friendly, knowledgeable and helpful. Most my dealing was with Allen in the sign design team, his help & coaching got me the best results I was looking for.
His help was very much appreciated by me, thank you for ALL YOUR HARD WORK.. The results were obvious!!! Laila C.

Date of experience: April 27, 2017

They lost order, customer service found, and re-issued, so there was a delay when not expected. metal stands were to come with hammer extensions and did not.

Date of experience: May 11, 2017

I was very pleased with the customer service I received from the beginning of the process to the end. Kyla was very knowledgeable of the products and helped to keep the sign cost down. The art department help doing the layout with a drawing I supplied. When it came to the color they supplied 4 options based off the colors I supplied. When it was time for the order to be shipped I was notified up to them being delivered. During shipping my signs were damaged. I called and Rhonda quickly set up a replacement order and a week later I had new undamaged signs.

Date of experience: May 19, 2017