Square Loans Reviews

1,359  Great
TrustScore 4 out of 5

3.8

In the Financial Institution category

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Rated 2 out of 5 stars

**Review of Square's Loan Services**

**Review of Square's Loan Services**

I have been using Square for my business for 15 years now, and while I appreciate the platform's ease of use and support for transactions, my recent experience with their loan services has been incredibly disappointing and damaging to my business.

Having paid off at least four loans and currently sitting at 76% paid off on my existing one, I expected my loyalty and consistent payment history to be recognized. Unfortunately, despite my team's hard work in processing sales and reaching the necessary goals, I have yet to receive any loan offers from Square. This lack of support has not only hindered my growth but has also led to significant financial strain.

The ongoing withdrawals to pay off a loan that I've made substantial progress on are becoming a heavy burden. Each payment feels like it’s cutting deeper into my cash flow, making it hard to reinvest in my business or cover everyday expenses. It’s frustrating to see my efforts go unrewarded while Square seems unresponsive to my needs as a long-term customer.

In summary, the absence of loan offers after demonstrating reliability and commitment to repayment has severely impacted my business. I urge Square to reconsider their loan offering policies, particularly for loyal customers who have proven their creditworthiness. I hope to see improvements in the future so that other business owners do not have to endure the same struggles I have faced.

Date of experience: October 02, 2024

Reply from Square Loans

Thank you for your loyalty when choosing to partner with Square for your past business loans. We understand that it's frustrating that we can’t guarantee that you’ll receive a new offer because you’ve had previous loans with us in the past. Given the dynamic nature of businesses, eligibility can't be guaranteed. Your loan history is also reviewed alongside several other business factors when determining loan eligibility. Please be mindful of factors that may impact eligibility, such as chargebacks, unusual processing behavior, and failed debits. While we can't predict if or when your business may be eligible for an additional Square loan, please know that Square accounts are reviewed on an ongoing basis to ensure that each business receives the right customized offer. If your business becomes eligible again, we'll notify you on your Square Dashboard and via email.


Rated 5 out of 5 stars

Square Loans has helped out my company…

Square Loans has helped out my company multiple times. I am very satisfied with SquareLoans. You pay a one time fee (and get offers as you get closer to completing your loan).

I have been with Square since 2014 and do like using them for our business.

Date of experience: August 18, 2024


Rated 5 out of 5 stars

Square loans have allowed our business…to grow steadly with a very easier repayment way. They think of small businesses, thank you

Square loans have allowed our business to grow with ease. The repayment system is awesome and reflects your good times and bad as we all have them. They are easy to deal with and easy to understand. Square loans support small business to expand and grow and our business has because of there understanding of the smaller businesses and gives them a go in life, not like the bigger banks who don't give the little people a go in life and they forget once sometime in life they started out as a small business also. Congratulations to the square team and your square loans to help the smaller business, keep up the good work

Date of experience: June 03, 2024


Rated 5 out of 5 stars

Square Loans was a timely alternative…

Square Loans was a timely alternative that boosted our working capital at a time a boost was needed. Applying is seamless, yet thoroughly structured, leaving no question to how it works. The dashboard is very user friendly, and you are able to render your loan payment via daily sales and processing-making it a convenient and easy process. We recommend Square Loans for your short term business needs.

Date of experience: August 28, 2023


Rated 2 out of 5 stars

Not New Business Friendly

Services are OK, equipment works well. But as far as being a new business, if you are looking into a loan for product or equipment, forget about it. They say your eligibility is based off of customer mix, card processing volume and such, but mine has been above their average, yet no loan offers. Either go out of pocket or do it through a bank, Square doesn't like doing loans apparently.

Your reply is obviously automated and does not actually address the issue.

Date of experience: October 01, 2023

Reply from Square Loans

Thanks for your feedback. It's true, offer eligibility is based on several factors including your customer mix and your payment processing data, which means that eligibility can change as frequently as your business does. Payment processing data includes your processing volume and your processing history, such as failed debits, chargeback history, and changes to your processing behavior, but keep in mind that accounts are reviewed as a whole. Square accounts are reviewed on an ongoing basis. If your business becomes eligible for a Square loan, we'll notify you directly through your Square Dashboard and via email. To learn more about Square loan eligibility, visit our Support Center: https://squareup.com/help/us/en/article/6454-square-capital-eligibility-faqs.


Rated 5 out of 5 stars

Square loans have helped our business through the years!

Square loans have helped our small business over the past 5 years! We are currently paying down our 4th loan at 72% patiently waiting for an offer for our next loan. They make you an offer, you accept the money is in your account within 24 hours. We send invoices and take payments through Square. Our yearly processing volume is in "good" status and projected grouth within the next year showing on the rise! if you are looking for a convenient, no red tape small business loan we recommend Square.

Date of experience: April 06, 2023

Reply from Square Loans

Thanks for your feedback. We're excited to hear about your business's growth with Square! Square Loan offers are based on several factors including, but not limited to, your current payment processing volume and your Square account history. While we don't have a specific timeframe as to when a new offer may be available, please know that we're continually reviewing your account to determine if you're eligible to receive another offer. If your business becomes eligible, you'll be notified directly on your Square Dashboard and via email so keep an eye out!


Rated 5 out of 5 stars

This loan was life saving

This loan was life saving, and catapulted me towards expansion. I increased sales by almost 300 percent once I had a little extra support from Square. The repayment process is easy, and I'm building confidence that my side business can take up more space in my life.

Date of experience: January 18, 2024


Rated 5 out of 5 stars

The loan I received was fast

The loan I received was fast, efficient, and helped boost the cash flow of my business. I was able to purchase new equipment; which lead to quicker completion of projects. I thank thumbtack tremendously for considering, and offering my loan to help me generate more profit for my business! God bless!

Date of experience: December 10, 2023


Rated 5 out of 5 stars

I’ve been with Square since 2017 but…

I’ve been with Square since 2017 but have really grown since I made them my main POS system! I’m paying on my 4th loan with them (66% repayment) really hoping for another loan. Like everyone else I would like a simplified loan formula but it’s totally up to Square if they want to loan money! I certainly appreciate all the capital help and hope we can continue this beneficial partnership!

Date of experience: August 22, 2023


Rated 5 out of 5 stars

Loan opportunity after medical school

It has been a challenge for me to qualify for other types of business loans since I have a significant amount of student debt (medical school plus additional graduate training). Receiving this loan from Square has allowed me to continue my private medical practice and to grow my business. This loan opportunity through Square has helped me to reach my business goals much faster than I expected. Thank you!

Date of experience: December 11, 2023


Rated 5 out of 5 stars

This was my 2nd Square business loan…

This was my 2nd Square business loan and it has helped me improve the quality of my business as well as helping me improve my skills with expensive CEs. I love the fact that I don't have to worry about payment due dates and they take out a fair amount without breaking me. Everything has always went smoothly with Square and I definitely recommend them!

Date of experience: December 11, 2023


Rated 3 out of 5 stars

When ?

The entire system is pretty user friendly and having the option of a loan is phenomenal and so helpful. The lack of being able to ask for a offer or know when you may receive one is so frustrating. I’ve received multiple offers in the last 4 years more so recently due to major increase in sales which in turn has doubled my offer amounts BUT at random times. I’m currently waiting and feel lost as to when to expect it.

Date of experience: August 04, 2023

Reply from Square Loans

Thank you for providing your feedback. We automatically look at many factors about your business that we already have to assess your eligibility, including the payments you process through Square and your history working with us. You do not need to contact us or provide any additional information to become eligible for a loan offer.

In the meantime, we recommend using the eligibility page located in your Square Dashboard to gain more insight into the status of your Square Loans eligibility. We take your business’s data and compare it to key factors that determine eligibility. If any of your eligibility factors need work, you can look at the tips we provide to strengthen your chances of becoming eligible. Please note that we cannot promise a loan offer, even when all of the factors on the eligibility page are “Good.” There are many factors that may affect your eligibility, and accounts are evaluated as a whole. If you become eligible, you’ll be notified directly on your Square Dashboard and via email.


Rated 5 out of 5 stars

A great loan opportunity

Very easy application process. The terms are understandable. So convenient being able to pay through your sales. I have used Square loans twice to upgrade various things for my business. It's definitely an amazing benefit.

Date of experience: January 01, 2023


Rated 5 out of 5 stars

Quick and easy!

My whole experience with square Loans was quick easy and convenient. They offered a loan I could afford and the fact repayment is done automatically is what is most convenient. No worries about payment dates. This also makes repaying the loan fast!

Date of experience: December 11, 2023


Rated 2 out of 5 stars

Very disappointing… I was very excited…

Very disappointing… I was very excited about the Square Loans. They were really helping my business it has been very hard getting a new offer. Even with business sales increasing and all my remarks are green. Customer service is NO help. We should be able to apply for more business funding loans…..!! Thinking about taking business over to PayPal

Date of experience: April 12, 2024

Reply from Square Loans

Thanks for your feedback. Offer eligibility is largely based on current payment processing data, which means eligibility can change as frequently as your business does. Due to the dynamic nature of businesses, we can't guarantee eligibility. If your business satisfies one or more of the criteria, your business may still be ineligible if it does not fulfill other eligibility requirements. Some factors to watch out for that might affect eligibility are chargebacks, unusual processing behavior, and failed debits. Please know that your account is evaluated on a regular basis based on various factors - If your business becomes eligible again, we'll notify you directly through email and your Square Dashboard.


Rated 1 out of 5 stars

Having been renewing every year this…

Having been renewing every year this year we have been paid off over 25k on a loan with no offer in sight. Extremely frustrating when all my markets are all green and readying in good standings. No help from customer service all they tell me is it’ll get here when it gets here. What a horrible answer for a business needing funds to cover our slow summer.

Date of experience: August 07, 2023

Reply from Square Loans

Thanks for providing your feedback. It sounds like you're referring to the Square Loans eligibility page. The eligibility page takes your business's real time data and compares it to key factors that determine eligibility. If any of your eligibility factors need work, we provide tips on how to strengthen your chances of becoming eligible. Please note that we cannot promise a loan offer, even when all of the factors on the eligibility page are “Good.” There are many factors that may affect your eligibility, and accounts are evaluated as a whole. If you become eligible, you’ll be notified directly on your Square Dashboard and via email.

To learn more about Square Loan eligibility, please visit our Support Center: https://squareup.com/help/us/en/article/6454-square-capital-eligibility-faqs



Rated 3 out of 5 stars

Works great when they actually provide offer!

The loan has worked well but there is little to no communication on when another offer will be available. All of our stats are in the green and we've paid off both of our loans extremely fast, one for 67,000 and one for 101,000 both paid within 8 months, and we have yet to recieve another offer for almost two months ongoing. They provide no guidance as to what we need to fix to become eligible.

Date of experience: June 21, 2023

Reply from Square Loans

Thanks for providing your feedback. The eligibility page was built to help sellers gain insight into the status of their Square Loans eligibility by taking your business's real time data and comparing it to key factors that determine eligibility. However, please note that there are several factors that may affect your eligibility, and accounts are evaluated as a whole. We recommend not relying on the information provided on the Square Loan eligibility page to predict a loan offer. We cannot promise a loan offer, even if all of the factors on the eligibility page are "Good." If you become eligible, you’ll be notified directly on your Square Dashboard and via email. Check out our Support Center to find out more about Square Loan eligibility: https://squareup.com/help/us/en/article/6454-square-capital-eligibility-faqs


Rated 1 out of 5 stars

Switching to PayPal after using…

Switching to PayPal after using sqaure. Loans are easier with them. We meet all the qualifications for a loan and we’re a million plus business but it gets expensive and we need a loan for equipment. They are unreliable and you cannot talk to anyone. EXTREMELY disappointed with sqaure.
PayPal with love to take over what sqaure is making off our buisness.

Date of experience: August 15, 2023

Reply from Square Loans

Thank you for providing your feedback. We are sorry to hear about your experience. Please contact us directly so that we can assist you further: https://squareup.com/help/us/en/contact?panel=FAB456B04971


Rated 3 out of 5 stars

Very disappointed in Square after…

Very disappointed in Square after several years of loans with no issues. Left me in limbo for two weeks telling me they had everything they needed only to be denied because I hadn't given them the info they asked for. Some sort fragmented lack of communication within the organization I guess. Meanwhile I have to scrap the next step of my business plan. Thanks Square...poor timing.

Date of experience: August 07, 2022

Reply from Square Loans

Sorry to hear about your experience but thanks for providing your feedback. We'll need more information in order to understand this better. Please contact us directly so that we can investigate this issue further: https://squareup.com/help/us/en/contact?panel=FAB456B04971