4.6
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As a Low-Volt Lighting company since 2012 we have used many manufacturers of Low-Volt transformers.
We tried a SuperLightingLED transformer (300W) for one of our projects. Unfortunately, we had a failure. We contact the company and have received the BEST customer support! Plus, a replacement unit within a few days. Highly recommend SuperLightingLED
As a cabinet maker, I need reliable lighting for my projects, and these are perfect. They provide consistent brightness and are easy to cut ans install, making them ideal for custom work.
Be aware. Know exactly what you’re ordering. The notes they provide regarding certain lights are not what it is. They will contact you to add additional items. There’s no easy to way cancel your order, and they charge you immediately after checkout and before any shipment is being readied. A clear indication they’re after your money and not to provide you with a service. They are now attempting to charge me a fee for canceling my order they never processed. Be careful using this kind of website.
Delivery was delayed for 15 days, despite 3-5 day shipping claim (because a) chinese new year festival b) their supplier apparently not having it in stock. Delivery promises were made, which I agreed to but they were not honoured (time differences not withstanding)
On arrival in destination country airport, the couriers (FedEx "lost"the package. (they will partially refund the item) I now need to claim freight charges back from superlighting and they aren't communicating with me.
All in all, I've had a poor experience with this company (which is a shame as their products seem to be of reasonable quality)
Brightest LED Strip Lights on the market. High quality LED strips for architecture, designers, homeowners, cabinet makers, car enthusiasts, stair lighting, bar lights, sign lighting and more. All products are available for purchase online.
Switzerland
4.6
107 reviews
Replied to 80% of negative reviews
Typically replies within 1 week
As a Low-Volt Lighting company since 2012 we have used many manufacturers of Low-Volt transformers.
We tried a SuperLightingLED transformer (300W) for one of our projects. Unfortunately, we had a failure. We contact the company and have received the BEST customer support! Plus, a replacement unit within a few days. Highly recommend SuperLightingLED
Date of experience: February 27, 2025
Very responsive client support, good company
Date of experience: March 04, 2025
As a cabinet maker, I need reliable lighting for my projects, and these are perfect. They provide consistent brightness and are easy to cut ans install, making them ideal for custom work.
Date of experience: February 25, 2025
Be aware. Know exactly what you’re ordering. The notes they provide regarding certain lights are not what it is. They will contact you to add additional items. There’s no easy to way cancel your order, and they charge you immediately after checkout and before any shipment is being readied. A clear indication they’re after your money and not to provide you with a service. They are now attempting to charge me a fee for canceling my order they never processed. Be careful using this kind of website.
Date of experience: February 19, 2025
Reply from SuperLightingLED
Dear Tony,
We are extremely sorry to hear about your dissatisfaction and the inconvenience you have experienced. However, we would like to clarify some important points regarding the situation.
Firstly, regarding the remote control request, we understand that you wanted 3 remotes with specific functionalities to control 13 strips in different sets. Unfortunately, our product's remote control does not support such customized and complex grouping and individual control functions. We communicated this limitation to you as soon as we realized it, but it seems there was a misunderstanding.
Secondly, about the PayPal dispute, we were not able to handle it promptly due to the weekend. We understand that PayPal has a process where if the seller does not respond the PayPal dispute, the order will be automatically canceled and refunded after 10 days. However, this does not mean we are intentionally not delivering the product. We always aim to provide our customers with the best possible service and products within our capabilities.
I see that you disputed the order and left a comment after communicating with us via email within three hours of ordering. The following is a log of orders processed：
2025/02/19 08:54:47 Order Processing Please send 3 remotes. One for each of the sets listed for a total of 13 strips. a set of 3 a set of 4 a set of 6 Thanks!
2025/02/19 08:54:56 Order Processing Transaction ID: 4CT65146TM2780126
Payment Type: PayPal Express Checkout (instant)
Timestamp: 2025-02-19T00:53:38Z
Payment Status: Completed
Amount: 1936.74 USD
2025/02/19 11:30:34 Order Processing
2025/02/19 12:03:05 Order Fail PayPal status: Reversed @ 22:01:49 Feb 19, 2025 PST
Parent Trans ID:4CT65146TM2780126
Trans ID:7BW80183YL938174K
Amount: -1851.22 USD
We would like to emphasize that we have no right to keep the payment without delivering the goods. In this case, the issue arose because of the product limitations and the misunderstanding about the remote control functions, not because we intended to withhold the product.
We truly regret any confusion or frustration this has caused you. We are committed to resolving this issue and ensuring a satisfactory outcome for both parties. We are open to further communication to find a solution that works for you.
Thank you for your understanding.
Best regards,
superlightingled team
Delivery was delayed for 15 days, despite 3-5 day shipping claim (because a) chinese new year festival b) their supplier apparently not having it in stock. Delivery promises were made, which I agreed to but they were not honoured (time differences not withstanding)
On arrival in destination country airport, the couriers (FedEx "lost"the package. (they will partially refund the item) I now need to claim freight charges back from superlighting and they aren't communicating with me.
All in all, I've had a poor experience with this company (which is a shame as their products seem to be of reasonable quality)
Date of experience: February 20, 2025
I recently purchased High Heat Resistant LED lights along with the necessary transformer and controller for a sauna I am building. I was surprised and happy that despite these components being selected and purchased as individual items, they came already professionally wired together including a heavy duty 110 plug. The quality is excellent. The communication and shipping also exceeded my expectations. I am about to make a second purchase due to my positive experience.
Date of experience: January 15, 2025
Date of experience: January 01, 2025
As an architect, I’ve used these for several projects, including stair and cabinet lighting. The brightness and flexibility make them perfect for any design.
Date of experience: May 09, 2024
I used these LED strips for under-cabinet lighting in my kitchen, and the results are stunning. The brightness and ease of installation make them a fantastic choice for anyone looking to enhance their space.
Date of experience: December 05, 2024
Perfect for anyone who wants high-quality LED lighting.
Date of experience: December 01, 2024
Perfect for anyone who wants high-quality LED lighting.
Date of experience: November 17, 2024
I was starting to feel like my credit problems were never going to end, but they gave me the hope and the results I needed, finally in my 700’ club.
Date of experience: November 20, 2024
I was amazed by how much my credit score improved after working with Dan. I'm finally able to qualify for a car.
Date of experience: January 01, 2025
I am working on a large private recording studio project and SuperLighting LED has been extremely helpful with their technical support! I have placed a couple of orders now, and they always check to make sure your products are compatible before shipping. One of their customer support agents, Daisy, is very attentive and helped guide me in the right direction. Everything arrives neatly packed and safe. I’ll be using them for all my future lighting projects!
Date of experience: January 16, 2025
I have purchased multiple items from this lighting supplier and I have been extremely satisfied with the results. The quality of the products is top-notch and the customer service is unmatched. I feel confident in my purchases knowing that I am getting high-quality products and excellent support if I have any questions or concerns.
Date of experience: December 21, 2024
Absolutely outstanding customer service and fantastic products! My space has been completely transformed, and I'm thrilled with the results. The energy efficient lights are a great bonus, saving me money while looking amazing. Highly recommend!
Date of experience: December 21, 2024
Absolutely outstanding customer service and fantastic products! My space has been completely transformed, and I'm thrilled with the results. The energy efficient lights are a great bonus, saving me money while looking amazing. Highly recommend!
Date of experience: December 26, 2024
I’ve been ordering from Super Lighting LED for a while now. Their lights are of the highest quality, and I’m always impressed with their customer support. They make every purchase a great experience.
Date of experience: December 19, 2024
The selection of lights is impressive, and the delivery was quick. I will definitely continue buying from this company for all my lighting needs, as they always provide excellent service and products.
Date of experience: December 18, 2024
Very satisfied with my purchase. The lights I bought are efficient, durable, and look great in my home. Highly recommend this wholesaler.
Date of experience: December 12, 2024
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