Refund policy

 

Easy Return Policy:
Here at Texas Fowlers, our ultimate goal is to ensure our customers are happy!  With this in mind, we encourage you to inspect your product(s) as soon as they arrive to ensure you’re fully satisfied with your purchase. Until you’re able to inspect your item(s), we ask that you keep the original packaging material just in case a return or exchange is needed.

If you are dissatisfied with your order for any reason, please contact us within 60 days from the date your order shipped so we can do our best to take care of you and address any concerns you may have!

We welcome Return and Exchange Requests for items that meet all of the following conditions:
  • Product is in New/Unused condition
  • Tags on merchandise have not been removed
  • Product has not been worn or laundered
  • Product is not a Closeout Item
  • Your order was delivered domestically (i.e. within the United States) - we are unable to accept returns for international orders at this time.
All return and exchange requests are reviewed with your satisfaction and our protection in mind.

How to Request & Initiate a Return:
1. Contact us within 60 days from your purchase date to request a Return. Please don’t forget this step! We wouldn’t want your return to be refused and sent back at your expense. Let us know if you prefer an exchange or a refund.
2. We will provide you with you a Return Shipping Label at the time of your request.
  • If you're returning a product due to a defect or an error made by us, we’ll provide you with a pre-paid return shipping label free of charge.
  • If you’re returning a product for any other reason, the original cost of shipping will not be refunded.
3. Pack the product(s) securely in its original packaging to ensure your return arrives intact. Returned merchandise must arrive in NEW, unused and re-sellable condition in order to receive a refund.
4. Write down your Order # and leave it inside the package or next to your shipping label.
5. Drop off your package for delivery to start the return process!
  • We require that returns are made to us within 14 days from the issue date. If we do not receive your return by the allotted time, we will assume that you have decided to keep the product(s) and your return request will be canceled.
We encourage you to write down your tracking numbers for your records. Please allow up to 7 days from the time we receive your package for your return to be processed. You will receive an email confirming your exchange or refund minus any shipping fees.

To make a return, please email us at [email protected]

IMPORTANT THINGS TO KEEP IN MIND:
  • We will not process any returns that have not been authorized by a Texas Fowlers team member.
  • If your item is defective or was damaged in-transit, be sure to let us know when you contact us regarding your Return/Exchange request. Learn more about how we handle Damaged/Defective items here: Damaged Item Policy.
If you have any questions or concerns about our Return/Exchange Policy, please do not hesitate to send us a message or give us a call at 713-425-3783 during our regular business hours of 9AM-5PM Central Time, Monday-Friday.