Does Avantco warrant this item for use in a food truck?
Avantco warrants new equipment sold to food truck customers to be operational for a period of 30 days from the date of delivery if installed and maintained correctly.
Does the height of this item include the feet?
The height listed on this product includes the adjustable feet set to their lowest setting.
Does this Avantco ice machine have backflow prevention?
Yes, this ice machine incorporates an air gap at least twice the diameter of the water supply inlet and is not less than 25 millimeters (1 inch).
I haven’t heard of R-290, R-600a, R-513a, or R-448A refrigerant before. What is it?
R-290 (also known as high purity propane or CARE 40) and R-600a (also known as refrigerant grade Isobutane or CARE 10) are hydrocarbon refrigerants. R513a (also known as Opteon XP10) and R-448A (also known as Solstice N40) are HFO (hydrofluoroolefin) refrigerants. They are being used by some manufacturers in response to the EPA’s Significant New Alternatives Policy (SNAP) Program.
My ice machine has been shut down, or not in use since the COVID-19 shutdowns, how should I restart it?
If your ice machine has been shut down or not in use for a prolonged period time, please reference your machine's user-manual for a restart procedure, often called “Winterization." Please reference your user manual or contact customer service with any questions.
What type of environment is best suited for this Avantco Ice Machine?
It is important to install this unit in a location that is not in direct sunlight. This unit is intended for indoor use in temperature-controlled environments with ambient temperatures below 75 degrees and 60% relative humidity.
Why is my Ice Machine not storing its claimed bin capacity?
Avantco Ice Machine’s capacity is based on a calculation using the bin’s dimensions. Also, they have a sensor to stop the ice making process which is located in the middle of where the ice pile stacks up. In order to maximize your possible capacity make sure to periodically spread around the ice in the bin and break up the ice sheets if possible.
Why should I buy a water filter along with this product?
Whether you purchase the suggested water filter through this product page or acquire your compatible water filter elsewhere, be sure to consult the equipment's manual and warranty to understand the importance of correct water filter usage. Using poor quality feed water may void your equipment's warranty. Therefore, it’s important that your water be filtered to the highest quality.
Will this Avantco Ice machine fit on other brands of ice bins and dispensers?
We cannot guarantee that this can be used with other brands. We only recommend that it be used with the compatible models listed on this product page.
