Privacy Policy

Your privacy is important to us. It is Orb's policy to respect your privacy and comply with any applicable law and regulation regarding any personal information we may collect about you, including across our website, https://www.withorb.com/, and other sites we own and operate.

Personal information is any information about you which can be used to identify you. This includes information about you as a person (such as name, address, and date of birth), your devices, payment details, and even information about how you use a website or online service.

In the event our site contains links to third-party sites and services, please be aware that those sites and services have their own privacy policies. After following a link to any third-party content, you should read their posted privacy policy information about how they collect and use personal information. This Privacy Policy does not apply to any of your activities after you leave our site.

Last updated: September 13, 2024

Information we collect

Information we collect falls into one of two categories: “voluntarily provided” information and “automatically collected” information.

“Voluntarily provided” information refers to any information you knowingly and actively provide us when using or participating in any of our services and promotions.

“Automatically collected” information refers to any information automatically sent by your devices in the course of accessing our products and services.

Log data

When you visit our website, our servers may automatically log the standard data provided by your web browser. It may include your device’s Internet Protocol (IP) address, your browser type and version, the pages you visit, the time and date of your visit, the time spent on each page, and other details about your visit.

Additionally, if you encounter certain errors while using the site, we may automatically collect data about the error and the circumstances surrounding its occurrence. This data may include technical details about your device, what you were trying to do when the error happened, and other technical information relating to the problem. You may or may not receive notice of such errors, even in the moment they occur, that they have occurred, or what the nature of the error is.

Please be aware that while this information may not be personally identifying by itself, it may be possible to combine it with other data to personally identify individual persons.

Personal information

The personal data we collect may include contact information (such as your name, address, telephone number, or email address), professional information (such as your employer name, address, job title, department or job role), user IDs, and passwords, and contact preferences. We collect information you choose to provide when completing any "free text" boxes in our forms (for example, survey requests), and we collect personal data disclosed by you on communications that we exchange with you, including when you contact us with questions, feedback, engage with us through online chat applications, or otherwise. We may also collect billing and transactional information.

Further, we may also collect your contact information to contact you for marketing purposes and to provide a demo of Orb.

Transaction data

Transaction data refers to data that accumulates over the normal course of operation on our platform. This may include transaction records, stored files, user profiles, analytics data and other metrics, as well as other types of information, created or generated, as users interact with our services.

Legitimate reasons for processing your personal information

We only collect and use your personal information when we have a legitimate reason for doing so. In which instance, we only collect personal information that is reasonably necessary to provide our services to you.

Collection and use of information

We may collect personal information from you when you do any of the following on our website:

Register for an account
Purchase a subscription
Sign up to receive updates from us via email or social media channels
Use a mobile device or web browser to access our content
Contact us via email, social media, or on any similar technologies
When you mention us on social media

We may collect, hold, use, and disclose information for the following purposes, and personal information will not be further processed in a manner that is incompatible with these purposes:

to provide you with our platform's core features and services
to enable you to access and use our website, associated applications, and associated social media platforms

We may combine voluntarily provided and automatically collected personal information with general information or research data we receive from other trusted sources. For example, If you provide us with your location, we may combine this with general information about currency and language to provide you with an enhanced experience of our site and service.

Security of your personal information

When we collect and process personal information, and while we retain this information, we will protect it within commercially acceptable means to prevent loss and theft, as well as unauthorized access, disclosure, copying, use, or modification. If you wish to request the deletion of your personal data, please contact us at [email protected].

While we cannot guarantee absolute data security, as no method of electronic transmission or storage is 100% secure, we apply industry-standard security measures and do our best to protect the personal information you provide to us.

You are responsible for selecting any password and its overall security strength, ensuring the security of your own information within the bounds of our services. For example, ensuring any passwords associated with accessing your personal information and accounts are secure and confidential.

How long we keep your personal information

We keep your personal information only for as long as we need to. This time period may depend on what we are using your information for, in accordance with this privacy policy. For example, if you have provided us with personal information as part of creating an account with us, we may retain this information for the duration your account exists on our system. If your personal information is no longer required for this purpose, we will delete it or make it anonymous by removing all details that identify you.

However, if necessary, we may retain your personal information for our compliance with a legal, accounting, or reporting obligation or for archiving purposes in the public interest, scientific, or historical research purposes or statistical purposes.

Children’s privacy

We do not aim any of our products or services directly at children, and we do not knowingly collect personal information about children. No one under the age of 18 should be using our website or services.

Disclosure of personal information to third parties

We may disclose personal information to:

a parent, subsidiary, or affiliate of our company
third-party service providers for the purpose of enabling them to provide their services, including (without limitation) IT service providers, data storage, hosting and server providers, analytics, error loggers, debt collectors, maintenance or problem-solving providers, marketing providers, professional advisors, and payment systems operators
our employees, contractors, and/or related entities
our existing or potential agents or business partners
credit reporting agencies, courts, tribunals, and regulatory authorities, in the event you fail to pay for goods or services we have provided to you
courts, tribunals, regulatory authorities, and law enforcement officers, as required by law, in connection with any actual or prospective legal proceedings, or in order to establish, exercise, or defend our legal rights
third parties, including agents or sub-contractors, who assist us in providing information, products, services, or direct marketing to you
third parties to collect and process data
an entity that buys, or to which we transfer all or substantially all of our assets and business

Third parties we currently use include:

Google Analytics
HubSpot
Outreach.io
Default
Heap
Google Ads
LinkedIn
X

Your rights and controlling your personal information

Your choice: By providing personal information to us, you understand we will collect, hold, use, and disclose your personal information in accordance with this privacy policy. You do not have to provide personal information to us, however, if you do not, it may affect your use of our website or the products and/or services offered on or through it.

Information from third parties: If we receive personal information about you from a third party, we will protect it as set out in this privacy policy. If you are a third party providing personal information about somebody else, you represent and warrant that you have such person’s consent to provide the personal information to us.

Marketing permission: If you have previously agreed to us using your personal information for direct marketing purposes, you may change your mind at any time by contacting us using the details below. Access: You may request details of the personal information that we hold about you.

Correction: If you believe that any information we hold about you is inaccurate, out of date, incomplete, irrelevant, or misleading, please contact us using the details provided in this privacy policy. We will take reasonable steps to correct any information found to be inaccurate, incomplete, misleading, or out of date.

Non-discrimination: We will not discriminate against you for exercising any of your rights over your personal information. Unless your personal information is required to provide you with a particular service or offer (for example processing transaction data), we will not deny you goods or services and/or charge you different prices or rates for goods or services, including through granting discounts or other benefits, or imposing penalties, or provide you with a different level or quality of goods or services.

Notification of data breaches: We will comply with laws applicable to us in respect of any data breach.

Complaints: If you believe that we have breached a relevant data protection law and wish to make a complaint, please contact us using the details below and provide us with full details of the alleged breach. We will promptly investigate your complaint and respond to you, in writing, setting out the outcome of our investigation and the steps we will take to deal with your complaint. You also have the right to contact a regulatory body or data protection authority in relation to your complaint.

Unsubscribe and Data Deletion: To unsubscribe from our email database, request deletion of your data, or opt-out of communications (including marketing communications), please contact us using the details provided in this privacy policy, or opt-out using the opt-out facilities provided in the communication. We may need to request specific information from you to help us confirm your identity.

Use of cookies

We use “cookies” to collect information about you and your activity across our site. A cookie is a small piece of data that our website stores on your computer, and accesses each time you visit, so we can understand how you use our site. This helps us serve you content based on preferences you have specified. If you wish to opt out of the use of cookies, you can change your browser settings to reject cookies or alert you when a cookie is placed on your computer.

Business transfers

If we or our assets are acquired, or in the unlikely event that we go out of business or enter bankruptcy, we would include data, including your personal information (such as your name, email address, and browsing history), among the assets transferred to any parties who acquire us. You acknowledge that such transfers may occur, and that any parties who acquire us may, to the extent permitted by applicable law, continue to use your personal information according to this policy, which they will be required to assume as it is the basis for any ownership or use rights we have over such information.

Limits of our policy

Our website may link to external sites that are not operated by us. Please be aware that we have no control over the content and policies of those sites, and cannot accept responsibility or liability for their respective privacy practices.

Supplemental Notice for California Residents

We are providing this supplemental privacy notice to residents of California as required by the California Consumer Privacy Act of 2018, as amended (“CCPA”).

Categories of personal information collected

Below, we describe the categories of personal information (as specifically described in the CCPA), that we have collected within the preceding 12 months and may collect on a going-forward basis:

Identifiers, such as a real name, postal address, unique personal identifier, online identifier, internet protocol address, and email address
Personal information categories listed in the California Customer Records statute (Cal. Civ. Code § 1798.80(e)). such as name, postal address, email address
Commercial information, such as transaction data and information related to the services you’ve purchased
Internet or other similar network activity information, such information regarding your interaction with our sites or services
Geolocation data, such as your general location derived from an IP address
Audio, electronic, visual, or similar information, such as audio or video recordings of you and/or recordings and transcripts of your interaction with chat services
Professional or employment-related information
Education information, for example if you apply for employment
Inferences drawn from the preceding categories of personal Information, such as aggregated metrics
The following categories of sensitive personal information (as described in CCPA): your account log-in, credit or debit card number, in combination with your credentials required for you to access your account

Categories of personal information disclosed for a business purpose

Below, we describe the categories of personal information (as specifically described in the CCPA), that we have disclosed for a business purpose (as defined in the CCPA) within the preceding 12 months and may disclose on a going-forward basis:

Identifiers, such as a real name, postal address, unique personal identifier, online identifier, internet protocol address, and email address
Personal information categories listed in the California Customer Records statute (Cal. Civ. Code § 1798.80(e)), such as name, postal address, email address
Commercial information, such as transaction data and information related to the Services you’ve purchased
Internet or other similar network activity information, such information regarding your interaction with our sites or services
Geolocation data, such as your general location derived from an IP address
Audio, electronic, visual, or similar information, such as audio or video recordings of you and/or recordings and transcripts of your interaction with chat services
Professional or employment-related information
Education information, for example if you apply for employment
Inferences drawn from the preceding categories of personal Information, such as aggregated metrics
The following categories of sensitive personal information (as described in CCPA); your account log-in, credit or debit card number, in combination with your credentials required for you to access your account

No sale or sharing of personal information

We do not sell or share (for the purpose of cross-context behavioral advertising) your personal information, as we understand those terms to be defined under applicable state privacy law and the relevant implementing regulations.

Your rights under state privacy law

Under applicable state privacy law, you have the following rights regarding personal information that we have collected and process about you:

Right to know. You have a right to know categories of personal information that we process and the purpose of such processing. In this Privacy Policy we describe how we collect, use and share your personal information, including during the past 12 months. We describe the sources through which we collect personal information and the types of personal information collected and the purposes for which we use and share this information. As noted above, we do not “sell” or “share” personal information, as we understand sale to be defined under state privacy law.
Access. You have the right to obtain a copy, in a portable format, of personal information that we collect, use, disclose, share, and sell about you.
Correct. You have a right to make us update or correct inaccuracies in your personal information.
Deletion. You can ask us to delete the personal information that you have provided to us or that we maintain about you.
Transfer. You have a right to make us transfer a machine-readable copy of your personal information to you or a third party of your choice.
Opt-out. You have the right to opt-out of the sale of your personal information. If you are a California resident, you also have the right to opt-out of the sharing of your personal information for cross-context behavioral advertising, as well as the right to limit the use or disclosure of sensitive personal information for purposes other than those permitted by the CCPA. As noted above, we do not “sell” or “share” personal information, as we understand those terms to be defined under state privacy law and the relevant implementing regulations; nor do we use or disclose sensitive personal information for purposes other than those permitted by the CCPA.

You are entitled to exercise the rights described above free from discrimination.

Changes to this policy

At our discretion, we may change our privacy policy to reflect updates to our business processes, current acceptable practices, or legislative or regulatory changes. If we decide to change this privacy policy, we will post the changes here at the same link by which you are accessing this privacy policy.

If the changes are significant, or if required by applicable law, we will contact you (based on your selected preferences for communications from us) and all our registered users with the new details and links to the updated or changed policy.

If required by law, we will get your permission or give you the opportunity to opt in to or opt out of, as applicable, any new uses of your personal information.

Contact us

For any questions or concerns regarding your privacy, you may contact us at [email protected].