Separate number of your choice

Establish a chosen mobile number for your family member’s Apple Watch, so he/she can stay in touch anytime via phone, messaging and data connectivity.

Share allowances

Share voice minutes and data usage with a family member to get better value for money and easier management.

Health care

View a family member’s health and activity remotely – eg heart rate – to be alerted to anomalies

Safety care

This detects if a loved one has taken a fall, automatically calls the emergency services, alerts pre-listed contacts to an accident and pinpoints the loved one’s location.

Note:
To receive SMS, MMS, or push notifications from third-party apps on your Apple Watch with cellular, your paired iPhone must be powered on and connected to Wi-Fi or cellular.
Roaming outside your provider network coverage area is not available for Apple Watch (GPS + Cellular)  even though your iPhone plan may support roaming. However, you will continue to be connected when your Apple Watch is in proximity of your iPhone or connected to Wi-Fi.

Apple Watch eSIM subscription flow

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STEP 1

From iPhone:

1. Open 'Watch' app to pair your Apple Watch
2. Tap 'My Watch' from bottom left of 'Watch' app
3. Tap 'Mobile Data'
4. Tap 'Set Up Mobile Data'
5. Tap 'Subscribe'

STEP 2

1. Type in password of your mobile number
2. Tap 'Continue'

STEP 3

1. Type in one-time password
2. Tap 'Submit'

STEP 4

1. Select ‘Apple Watch Family Setup @ $28/month (voice and data shared with mobile service plan)’
2. Read and accept the 'Terms and conditions'
3. Tap ‘Next’

STEP 5

1. Select desired mobile watch number or refresh mobile number
2. Agree to the Terms & Conditions
3. Tap 'Submit'

STEP 6

1. Wait for the 'Activation done' message
2. Tap 'OK' when finish'

STEP 7

1. Return to the 'Watch' app
2. If you see 1O1O / csl icon next appears under
   DATA PLAN then your Apple Watch is successfully connected.

 

 

 

Basic Requirement

• iPhone 6s or later and running on iOS 14 or newer


• Apple Watch Series 4 (GPS + Cellular) or later and running on watchOS 7 or newer

 

Note: To check if your service plan is eligible, dial *163# using the iPhone that you want to use with your Apple Watch. You will receive an SMS with eligibility information.

Real-Name Registration process

When customer starts the Apple Watch eSIM Data Sharing Service subscription process via Apple Watch, the system will check whether the customer has completed Real-name Registration. If not completed, the system will send the customer a text message through their mobile number. By clicking on the SMS link, customer can submit his/her identity documents to complete Real-name Registration, upon successful Real-name Registration, he/she can subscribe Apple Watch eSIM Data Sharing Service immediately. If personal info needs updating before submitting Real-name Registration, review results will be sent by SMS or email within 3 working days. Please note you need to enter a one-time password to verify your identity as part of the self-subscription flow. For any enquiries, simply call our 24-hour Customer Service Hotline on 2888 1010.

If you have not completed Real-name Registration, please watch the following tutorial:

Family Sharing Setup Service FAQs

How many "Family Sharing Setup" services can each mobile plan subscribe to?

Each mobile plan can subscribe up to 5 "Family Sharing Setup" services.

Can I switch to another Apple Watch?

Yes, WhatsApp us at https://wa.me/85259151010 for assistance. For switching from Apple Watch to Apple Watch, please go to the "Watch" app of your iPhone to update pairing.

Can I make international calls using wearable devices?

No. "Family Sharing Setup" does not support IDD service to make international calls.

Can I make or receive call, or turn on data roaming
via my Apple Watch while overseas?

No. "Family Sharing Setup" does not support making calls, receiving calls and data roaming outside Hong Kong.

Can I check my voicemail via my Apple Watch?

Yes. You can call "988" as usual via your Apple Watch to check your voicemail.

If I have two Apple Watches, do I need to subscribe to
"Family Sharing Setup" separately for each device?

Yes, each "Family Sharing Setup" subscription can only be paired with one Apple Watch. If you need to enable "Family Sharing Setup" on more than one Apple Watch, please apply for a separate "Family Sharing Setup" subscription and pairing for each Apple Watch.

Do I have to re-register for "Family Sharing Setup" service
if I change to use another iPhone?

No. If you change to use another iPhone with the same mobile number, you just need to pair your new iPhone with your Apple Watch to continue enjoying "Family Sharing Setup" service.

How do I know if my Apple Watch on "Family Sharing Setup"
is connected to the cellular network?

When your smartphone is not nearby or when Bluetooth is turned off, your Apple Watch will connect to cellular network automatically. You can check the connection status and signal strength from Control Center or the Cellular complication that you can add to most watch faces. To open Control Center, simply by pressing the side button. If the cellular button on the top left of the screen has tuned green, it indicates that your Apple Watch is connected to cellular network successfully.

The Cellular button turns green when you have a connection. The green bars show the signal strength.

Apple Watch One Number Service ("Service") Terms and Conditions:

1. In order to qualify for this service, you must subscribe to a designated csl / 1O1O mobile service plan ("Service Plan"), use an Apple Watch Series 4 or later running on watchOS 7 or newer, and use a compatible iPhone 6s or later running on iOS 14 or newer.
2. Your Apple ID, as it relates to the Apple Watch, must be configured to show you are a member of the same family as the holder of the iPhone’s Apple ID.
3. Data used will be deducted from the Service Plan registered to your iPhone.
4. HK$22 per month Service is applicable only to customers who subscribe to the Service for a commitment period of 24/36 months (the "Commitment Period"). The monthly fee of the Service for the first 6 months would be waived if customers port-in the numbers to csl and 1O1O for Service Plan subscription. After the Commitment Period, the Service will be automatically renewed on a monthly basis at HK$28 per month.
5. You can make or receive calls from the device using the mobile number assigned to the device.
6. You can only use the Service on one device at a time. If you want to connect to another device, you can connect your device to the Service via the "Watch" app on your iPhone. Alternatively, you can purchase an additional Service to use with the new device on your iPhone.
7. A maximum of five Services can be registered under a csl/ 1O1O primary mobile number (six mobile number services can be supported in total).
8. If you have subscribed to Multi-User Service Plan ("MUP") and activated six SIM cards (one primary SIM card and five secondary SIM cards), you can purchase a total of up to 5 Services under all the mobile numbers in your MUP.
9. The Service does not support international roaming.
10. If you are subscribing by porting-in from another operator, please go to one of our shops in person.
11. If you terminate your iPhone’s Service Plan, you are required to terminate your device’s Service by calling one of our customer service representatives.
12. The Service is subject to CSL Mobile Limited’s Mobile Service Agreement. Please go to https://www.1010.com.hk/en/terms_and_conditions.
13. In the event of inconsistency between the Chinese and English versions of these Terms & Conditions, the English shall prevail.

Convenience of using just one number

Use the same phone number, so you won’t need to get or remember another phone number.

Share allowances

Use your mobile plan’s entitlement. Allow your Apple Watch to use your data and voice-minute allowances.

Flexibility of location

Leave your phone at home because you can stay connected without it

No worries when traveling overseas

While travel abroad, you can enjoy unlimited roaming data yearly at VoLTE supported roaming service designated areas

Note:
To receive SMS, MMS, or push notifications from third-party apps on your Apple Watch with cellular, your paired iPhone must be powered on and connected to Wi-Fi or cellular.
Roaming outside your provider network coverage area is not available for Apple Watch (GPS + Cellular)  even though your iPhone plan may support roaming. However, you will continue to be connected when your Apple Watch is in proximity of your iPhone or connected to Wi-Fi.

Apple Watch eSIM subscription flow

• 1
• 2
• 3
• 4
• 5
• 6

STEP 1

From iPhone:

1. Open 'Watch' app to pair your Apple Watch
2. Tap 'My Watch' from bottom left of 'Watch' app
3. Tap 'Mobile Data'
4. Tap 'Set Up Mobile Data'
5. Tap 'Select My Plan'

STEP 2

1. Type in password of your mobile number
2. Tap 'Continue'

STEP 3

1. Type in one-time password
2. Tap 'Submit'

STEP 4

1. Select “Apple Watch International Roaming”, service includes:
   -$18/month (local voice and data shared with mobile service plan) and
   -$150/year (unlimited data usage yearly in VoLTE roaming service designated areas; Standard roaming charge will be applied to using roaming voice call)
2. Read and accept the “Terms and Conditions”
3. Tap “Submit”

STEP 5

1. Wait for the 'Activation done' message
2. Tap 'OK' when finish

STEP 6

1. Return to the 'Watch' app
2. If you see 1O1O / csl icon next appears under
   DATA PLAN then your Apple Watch is successfully connected.

 

 

 

Basic Requirement

• iPhone 8 or later and running on iOS 16.1 or newer 


• Apple Watch Series 5 / Apple Watch SE (1st generation) / Apple Watch Ultra (GPS + Cellular) or later and running on watchOS 9.1 or newer

 

Note: To check if your service plan is eligible, dial *163# using the iPhone that you want to use with your Apple Watch. You will receive an SMS with eligibility information.

Real-Name Registration process

When customer starts the Apple Watch eSIM Data Sharing Service subscription process via Apple Watch, the system will check whether the customer has completed Real-name Registration. If not completed, the system will send the customer a text message through their mobile number. By clicking on the SMS link, customer can submit his/her identity documents to complete Real-name Registration, upon successful Real-name Registration, he/she can subscribe Apple Watch eSIM Data Sharing Service immediately. If personal info needs updating before submitting Real-name Registration, review results will be sent by SMS or email within 3 working days. Please note you need to enter a one-time password to verify your identity as part of the self-subscription flow. For any enquiries, simply call our 24-hour Customer Service Hotline on 2888 1010.

If you have not completed Real-name Registration, please watch the following tutorial:

Apple Watch International Roaming Service FAQs

Can I switch to another Apple Watch?

Yes. For switching from Apple Watch to Apple Watch, please go to iPhone "Watch" Apps to update pairing.

Can I make international calls using wearable devices?

Yes. If you have already registered for IDD service, you can make international calls using IDD service on your wearable device.

Can I receive voice call or activate data roaming via my wearable device while overseas?

Yes. When you travel to designated VoLTE roaming countries or regions, you can enjoy 500MB of high-speed roaming data per month (after which the speed will be limited to 128Kbps). Please note that making or receiving phone calls while roaming will incur roaming charges.

Can I check my voicemail via my wearable device?

Yes. You can call "988" as usual via your wearable device to check your voicemail.

If I have two wearable devices, do I need to subscribe to
"Apple Watch International Roaming Service" for each device?

Each mobile number is eligible for up to 4 "Apple Watch International Roaming Service" subscriptions and only one paired wearable device is enabled for each " Apple Watch International Roaming Service " subscription at a time. If you need to switch to another wearable device, please WhatsApp us at https://wa.me/85259151010. For switching from Apple Watch to Apple Watch, please go to the "Watch" app on your iPhone to update pairing.

Do I have to re-register for "Apple Watch International Roaming Service"
if I change to use another supported smartphone?

No. If you change to use another supported smartphone with the same mobile number, you just need to pair your new smartphone with your wearable device to continue enjoying "Apple Watch International Roaming Service".

How do I know if my Apple Watch is connected to the cellular network
through "Apple Watch International Roaming Service"?

When your smartphone is not nearby or when Bluetooth is turned off, your Apple Watch will connect to cellular network automatically. You can check the connection status and signal strength from Control Center or the Cellular complication that you can add to most watch faces. To open Control Center, simply by pressing the side button. If the cellular button on the top left of the screen has tuned green, it indicates that your Apple Watch is connected to cellular network successfully.

The Cellular button turns green when you have a connection. The green bars show the signal strength.

Apple Watch International Roaming Service (the "Service") Terms and Conditions:

1. In order to qualify for the Service, you must subscribe to a designated csl / 1O1O / Club Sim mobile service plan (the "iPhone Service Plan") who (i) have activated IDD and Roaming service, (ii) use an Apple Watch Series 5/ Apple Watch SE (1st generation)/ Apple Watch Ultra (GPS + Cellular) or later running on watchOS 9.1 or newer (the "Device"); and (iii) use a compatible iPhone 8 or later running on iOS 16.1 or newer.
2. Access to the Service is subject to the payment of both the (a) monthly fee (the "Monthly Fee") and (ii) annual fee (the "Annual Fee") as stated in your application. The Monthly fee and Annual fee are subject to change from time to time without prior notice.
3. Local Data usage of the Service will be deducted from the iPhone Service Plan.
4. You can make or receive calls from the Device using the mobile number of your iPhone.
5. The Service is applicable to mobile data roaming and applies to mobile data roaming usage such as Internet Browsing, Roaming MMS, WAP and audio or video streaming but not support VoIP, BitTorrent, Peer to Peer file sharing (such as FTP file sharing and webcam applications), Peer Casting type applications (such as PPLive and PPStream), VPN Tunnel service, corporate e-mail service or any commercial promotion activities or any means which may be harmful or adversely affect our network or other customers. The mobile data roaming available for the Service is 500MB per month, after which the data transmission speed will be capped at 128kbps. Please note the actual speed and usage experience depends on applicable roaming networks.
6. Standard roaming charges are applied to using voice, call forwarding, sending SMS, and MMS services outside of Hong Kong. For details, please visit https://www.1010.com.hk/en/business_roaming_mass.
7. The Service may not completely cover all locations within the periphery, depending on the performance of VoLTE networks run by local operators. For details, please visit https://www.1010.com.hk/en/volte_roaming.
8. You can only use the Service for one Device at a time. If you want to connect to another Device, you can connect your Device to the Service via "Watch" app on your iPhone. Alternatively, you can purchase an additional Service to use with the new Device on your iPhone.
9. You can apply for up to 10 device services for your primary MUP. However, you are further subject to the maximum number of eSIM for each category of service as set out below.

   Service	Maximum number of eSIM you can apply by categories of service
   Apple Watch One Number Service, Apple Watch International Roaming Service, Android Watch One Number Service	4
   Apple Watch Family Sharing Setup Service	5
   iPad eSIM Data Sharing Service	5