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Open positions

IL, Netanya

Affiliate Marketing Manager

Description

Bright Data is looking for an experienced and results-driven Affiliate Manager to join our Marketing Team, to expand and optimize our affiliate network.

In this role, you’ll build powerful partnerships, drive growth in dynamic markets, and unlock new revenue opportunities.

Responsibilities

Recruit and Onboard Affiliates: Identify, recruit, and onboard new affiliate partners to expand our program. Train partners on product offerings, tools, and best practices to drive their success.
Nurture Relationships: Maintain strong relationships with existing affiliates, providing ongoing support, incentives, and resources to enhance their performance.
Monitor Performance: Analyze affiliate activity, monitor KPIs, and recommend strategies to maximize affiliate-generated revenue.
Ensure Compliance: Monitor affiliate practices to ensure adherence to company policies and brand guidelines.
Report and Analyze: Develop regular performance reports to share insights and progress with management.
Collaborate Internally: Work closely with internal teams to improve landing pages and marketing assets to support affiliate success.

Requirements

Proven experience as an Affiliate Manager or in a similar role, ideally within a B2B SaaS / tech-focused environment.
Native or fluent English.
Market Knowledge: strong understanding of affiliate marketing principles, networks, platforms, and industry trends.
Ability to interpret data and use insights to make informed decisions.
Experience with CRM and affiliate management tools (HubSpot CRM, Salesforce….)
Ability to manage multiple projects and priorities effectively, while working independently or collaboratively
Tech savvy and self-starter, with excellent negotiation and skills, and relationship-building abilities.

Apply for this position

IL, Netanya

Marketing Project Manager (Temp Position)

Description

Bright Data is looking for a dynamic and detail-oriented back-office Marketing Project Manager for a temporary position.

In this role, you will support cross-functional marketing teams, ensuring seamless project execution. You will manage a variety of marketing initiatives, collaborating with internal stakeholders and third-party vendors while juggling multiple tasks and maintaining oversight of project details and statuses.

Responsibilities

Assist the Field Marketing Manager in planning, coordinating and executing marketing events (conferences, workshops, booths, meetups).
Manage relationships with third-party vendors (video production, content creation, translation & localization, advertising agencies, etc.).
Oversee projects from concept to completion, ensuring deadlines and budgets are met.
Collaborate with internal teams (Procurement, Support, Sales) to align marketing initiatives.
Ensure smooth execution of marketing activities.

Requirements

1-2 years of experience in a similar role from a tech company.
Strong project management skills, with the ability to lead and drive multiple projects simultaneously.
Proven experience in stakeholder management.
Fluent English with great communication skills
Highly responsible, organized and detail oriented.
Experience in B2B marketing is an advantage.

Apply for this position

IL, Netanya

Product Marketing Manager - Bright Insights

Description

Bright Insights, Bright Data’s eCom division is seeking a dynamic and experienced Product Marketing Manager, who will be pivotal in shaping the messaging, positioning, and go-to-market strategies for our solutions. The ideal candidate is a storyteller, strategist, and market analyst who thrives on connecting product capabilities with customer needs.

Responsibilities

Positioning & Messaging: Develop and articulate clear, compelling messaging that resonates with target audiences and aligns with the Bright Insights brand.
Market Research: Conduct competitive analysis and market research to identify trends, customer pain points, and opportunities.
Go-to-Market Strategy: Plan and execute product launches, ensuring alignment across teams (sales, product, and engineering).
Content Creation: Craft marketing materials, including whitepapers, case studies, sales enablement decks, blog posts, and webinars.
Customer Insights: Collaborate with customers to develop case studies and testimonials that highlight the impact of Bright Insights.
Collaboration: Partner closely with sales and product teams to ensure consistent messaging and effective enablement tools.
Performance Tracking: Measure the success of marketing campaigns and strategies, refining approaches based on data-driven insights.

Requirements

~5 years of experience in B2B product marketing, from SaaS, data services, e-commerce or technology sectors.
Proven ability to create compelling product narratives and positioning.
Analytical mindset, with a strong understanding of data analytics and insights-driven solutions.
Exceptional written and verbal communication skills in English.
Proficiency in marketing tools such as HubSpot, Salesforce, or similar platforms.
Background in eCommerce, data analytics or a related field - a significant advantage.
Experience in B2B marketing for enterprise solutions - a significant advantage.

Apply for this position

IL, Netanya

APAC Overlay Sales Director: Data & Analytics Solutions

Description

Bright Insights, Bright Data’s eCom division, is a global leader in providing Fortune 500 brands and retailers with actionable, AI-driven data analysis and product-level insights to increase their market share.

https://brightinsights.com/

We are seeking an experienced, high-performing Overlay Sales Director with an expertise in data and analytics sales, specifically within the e-commerce and retail verticals, to drive the growth of Bright Insights across retailers, marketplaces, and brands throughout APAC.

This is a hands-on role focused on expanding our presence and our impact in these key verticals.

Responsibilities

Lead end-to-end direct sales of Bright Insights into retailers, marketplaces and brands. The work would be BOTH leading sales on your own, and also joining Bright Data’s in-region sales team to bring the product/domain expertise to help close new business.
Develop your pipe, from lead generation to closing deals - you must be a hunter!
Use data-driven insights to optimize sales performance and identify growth opportunities.
Meet and exceed sales targets.
Develop a deep understanding of your customers and prospects — their business, use cases, needs, objectives, projects, and budgets.
Collaborate cross-functionally to successfully and promptly deliver on customer requirements.
Work with Marketing to optimize strategy for customer acquisition.
Represent the company at industry events and conferences.

Requirements

At least 5 years of full-cycle B2B SaaS sales experience , with a strong focus on data / retail and ideally also the APAC region.
Proven success in managing and executing both remote and F2F sales cycles of $50-$500K+ in value.
Proven track record of consistently meeting or exceeding annual sales targets.
Proficient in using CRM software and other sales platforms.
Excellent communication, presentation and consultative sales skills.
Ability to work independently in a fast-paced and dynamic environment.

Location- Singapore (Hybrid) / Israel (Hybrid)

Apply for this position

SG, Singapore

APAC Overlay Sales Director: Data & Analytics Solutions

Description

https://brightinsights.com/

This is a hands-on role focused on expanding our presence and our impact in these key verticals.

Responsibilities

Lead end-to-end direct sales of Bright Insights into retailers, marketplaces and brands. The work would be BOTH leading sales on your own, and also joining Bright Data’s in-region sales team to bring the product/domain expertise to help close new business.
Develop your pipe, from lead generation to closing deals - you must be a hunter!
Use data-driven insights to optimize sales performance and identify growth opportunities.
Meet and exceed sales targets.
Develop a deep understanding of your customers and prospects — their business, use cases, needs, objectives, projects, and budgets.
Collaborate cross-functionally to successfully and promptly deliver on customer requirements.
Work with Marketing to optimize strategy for customer acquisition.
Represent the company at industry events and conferences.

Requirements

At least 5 years of full-cycle B2B SaaS sales experience , with a strong focus on data / retail and ideally also the APAC region.
Proven success in managing and executing both remote and F2F sales cycles of $50-$500K+ in value.
Proven track record of consistently meeting or exceeding annual sales targets.
Proficient in using CRM software and other sales platforms.
Excellent communication, presentation and consultative sales skills.
Ability to work independently in a fast-paced and dynamic environment.

Location- Singapore (Hybrid) / Israel (Hybrid)

Apply for this position

US, REMOTE

Sales Director - West, USA

Description

We’re looking for an experienced, high-performing Sales Executive to develop our business in the Western, US market. In this role, you will be responsible for developing and executing strategic plans to achieve sales targets and expand our customer base.

Responsibilities

Actively approach target enterprise prospects to get new business.
Collaborate with the customer success on expansion opportunities
Pipeline development through a combination of self-driven approach, and collaboration with inside sales and marketing teams.
Partner with customers to understand their business needs and objectives.
Manage complex sales cycles, from prospecting to closing, both F2F and remote processes.
Position Bright Data at all levels of an organization, including C-level executives.

*This is an IC, remote position

Requirements

5+ years’ experience in a sales IC position, with a strong understanding of enterprise sales processes
At least 3 years of B2B SaaS or Cloud solutions sales experience to enterprise customers
Experience in developing and executing complex sales processes
Proven track record of hitting or exceeding annual sales targets
Ability to clearly demonstrate executive presence and engage in business-level discussions with C-level executives.
Solid interpersonal, written and verbal communication skills, with the ability to build strong relationships

Apply for this position

SG, Singapore

Solutions Architect - Singapore

Description

We are seeking a Solutions Architect to join our Global SA team in a pivotal role, designing, developing, and implementing innovative technical solutions tailored to our customers’ needs, guiding them from presale stages through to full production.

You will collaborate closely with Sales, R&D and Product teams to deliver highly scalable and reliable solutions, ensuring seamless integration and customer satisfaction.

Responsibilities

Pre-Sales: Collaborate with the sales team to understand client requirements, provide technical demonstrations, and craft customized solutions that address client pain points.
Technical Implementation: Lead technical implementations, working with customer teams to ensure seamless integration of solutions into their systems.
Post-sales: attend post sales cadences with our key and strategic customers, identify new challenges and opportunities and see them through. Train customers on best practices and effective use of Bright Data solutions to maximize their success.
Build a strong relationship and be the technical trusted advisor of the customer to help them achieve their business goals.
Lead technical workshops for Bright Data’s prospects and customers base.

**This is a fully remote role based in Singapore & involving frequent travel within the APAC region.

Requirements

5+ years of experience in a technical client-facing role (e.g., Solutions Architect, Pre-Sales Engineer, Solutions Engineer) within a SaaS, cloud, or data-focused organization, including, hands-on technical design, implementation, or consulting experience.
Previous experience in the Software/Infrastructure/Platform (SaaS, IaaS, PaaS) space.
Proficiency in web/scripting technologies such as HTML, CSS, JavaScript, Python, and familiarity with SaaS applications.
Experience with headless browsing tools like Selenium, Puppeteer, or Playwright.
Strong problem-solving skills, with the ability to align technical solutions with business requirements.
Excellent presentation and written communication skills, with comfort addressing both technical and executive audiences.
Fluent English - a must
Chinese - business level conversation - an advantage

Apply for this position

GB, London

Solutions Architect - UK

Description

As a Solution Architect at Bright Data, you will play a critical role in the design, development, and implementation of innovative technical solutions tailored to our customers’ needs leading them all the way from presale stages to full production. You will work closely with sales, engineering, and product teams to deliver highly scalable and reliable solutions, ensuring successful integration and customer satisfaction.

Responsibilities

Pre-Sales: Collaborate with the sales team to understand client requirements, provide technical demonstrations, and craft customized solutions that address client pain points.
Technical Implementation: Lead technical implementations, working with customer teams to ensure seamless integration of solutions into their systems.
Post-sales: attend post sales cadences with our key and strategic customers, identify new challenges and opportunities and see them through. Train customers on best practices and effective use of Bright Data solutions to maximize their success.
Build a strong relationship and be the technical trusted advisor of the customer to help them achieve their business goals.
Lead technical workshops for Bright Data’s prospects and customers base.

**This is a remote role based in London

Requirements

3+ years of experience in a technical client-facing role (e.g., Solutions Architect, Pre-Sales Engineer, Solutions Engineer) within a SaaS, cloud, or data-focused organization, including, hands-on technical design, implementation, or consulting experience.
Proficiency in web/scripting technologies such as HTML, CSS, JavaScript, Python, and familiarity with SaaS applications.
Experience with headless browsing tools like Selenium, Puppeteer, or Playwright.
Excellent presentation and interpersonal skills
Fluent English - a must

Apply for this position

IL, Netanya

App Partnership Specialist

Description

We’re looking for our next App Partnership Manager to lead the sales cycle for our SDK product - a new way to monetize apps, from researching and identifying prospects to closing deals and signing partnership agreements.

Responsibilities

Manage full “sales” cycle for our SDK tool, including: lead generation, pitching, closing deals and signing partnership agreements
Develop new, creative methods for identifying high-value, prospective partners
Research, grow, and manage sales pipeline
Pitch prospects and lead sales calls in order to close deals
Build relationships and create long-term partnerships for future business opportunities and upselling
Collaborate cross-functionally with Product, Operations, Account Management, R&D, and BI teams to ensure the highest possible value for partners
Actively participate in relevant conferences, events and client-facing meetings

Requirements

2-3 years of outbound sales/account management/SDR experience in the online or ad tech industry - a MUST!
Experience with prospecting, lead generation and relationship building
Fluent English - written and spoken
Business and sales-oriented
Ability to be creative and think out-of-the-box
Ability to work independently
Experience managing international clients in online advertising - advantage
Experience in mobile/gaming apps

Apply for this position

IL, Netanya

Bookkeeper

Description

Bright Data is looking for a Bookkeeper to join our Finance Team.

As a Bookkeeper, you’ll be responsible for maintaining financial records, handling invoices, tax payments, overseeing bank reconciliations on a weekly basis, and cash disbursements.

Responsibilities

Manage and process invoices from vendors in collaboration with the Procurement Team.
Prepare weekly payments.
Manage expenses, travel reimbursements and all expense reports.
Be responsible for the company's credit card process, reconciliation, and payments.
Assist with the monthly billing procedure ensuring proper invoices are issued to the customers.
Support monthly, quarterly and yearly closing procedures
Assist in improving and developing accounting policies and procedures.
Ad hoc accounting projects as needed.

Requirements

2 years of bookkeeping experience (experience from a hi-tech company is an advantage)
Certified bookkeeper (Minimum level 2. Type 3 is an advantage)
English at a high level (writing, reading and speaking)
Excellent Excel skills
Independent, detail-oriented and with a “can-do!” and service-oriented approach
Experience working with Priority - a significant advantage

Apply for this position

IL, Netanya

Senior FP&A

Description

We are looking for a highly skilled and detail-oriented Senior FP&A Analyst to join our team.

In this role, you will take ownership of financial planning, budgeting, forecasting, and performance analysis across the organization. You will play a pivotal role in shaping our financial strategy, delivering actionable insights into business performance, and ensuring the company achieves its financial objectives.

As a trusted partner to senior management, you will have the opportunity to influence key decisions by leveraging data and drive impactful business outcomes.

Responsibilities

Lead the development of financial models, forecasts, and budgets to support the company’s strategic goals.
Participate in preparing the monthly, quarterly, and annual financial planning processes, including variance analysis and KPI reporting.
Work with the CFO and manage the tasks of the team in alignment with him.
Collaborate with Sales Ops and multiple departments to manage commission and compensation structures tied to performance.
Provide strategic financial insights and recommendations to senior leadership, guiding data-driven decisions across the business.
Analyze financial performance, identify trends, and recommend actions to improve profitability and mitigate risks.
Collaborate with department heads and business units to understand their financial needs and provide actionable insights.
Prepare financial analysis for senior management and other key stakeholders.

Requirements

Bachelor's degree in Finance, Accounting, Economics or a related field - A Must
6 years of experience in financial planning and analysis - A Must
Fluent English - A Must
Familiarity of financial statements (mostly P&L and Cash flow)
Strong expertise in financial modeling, budgeting, and forecasting techniques.
Excellent analytical skills and attention to detail, with the ability to translate data into actionable insights.
Proficiency in financial software and tools (e.g., Gsheet, Excel, ERP systems, BI tools).
Strong communication skills with the ability to present complex financial data in a clear, concise manner to various stakeholders.
Proven experience in collaborating across departments and leading financial initiatives.
Ability to meet deadlines and work under pressure
Experience in M&A and corporate finance activities is a plus.

Apply for this position

IL, Netanya

Cloud FinOps Engineer

Description

We are seeking an experienced, first-on-the-ground Cloud FinOps Engineer to manage and optimize a multi-million-dollar cloud budget across a range of providers such as AWS, DigitalOcean, Vultr, Snowflake, Cloudflare, and more.

Reporting directly to the COO, this role will focus on identifying cost-saving opportunities, optimizing cloud resource usage, driving financial accountability, and implementing optimizations.

The ideal candidate has a very strong technical understanding, a DevOps background, a proven track record of reducing cloud costs, with the ability to thrive in a collaborative, yet a fast-paced, environment, working closely with engineering and procurement teams.

Responsibilities

Cloud Cost Management: Analyze and monitor cloud spending across multiple platforms. Develop strategies to optimize cloud usage and reduce costs while ensuring performance reliability.

Optimization and Implementation: Recommend cost-saving measures, and implement optimizations (rightsizing resources, adjusting storage tiers, or leveraging spot instances).

Reporting and Forecasting: Develop regular reports on cloud expenditure, usage trends, and cost-optimization initiatives. Provide accurate cloud budget forecasts and variance analysis for executive leadership.

Collaboration: Partner with procurement teams to support vendor negotiations by providing detailed usage data and cost insights. Work closely with engineering and product teams to align resource allocation with business objectives.

Requirements

Education: Bachelor’s degree in Computer Science, Engineering, Finance or a related field (or equivalent experience).

Experience:

-Proven success in reducing cloud costs in at least two organizations while managing multi-million-dollar budgets across multiple providers.

-Deep expertise in platforms like AWS, GCP, Azure, DigitalOcean, Vultr, Snowflake, and Cloudflare.

Skills:

-Advanced analytical and technical skills to optimize cloud spending, deliver actionable insights, and streamline cost monitoring through scripting/automation tools.

-Proficiency with cloud cost management tools (e.g., AWS Cost Explorer, CloudHealth) and a strong understanding of cloud infrastructure, including compute, storage, networking, and pricing models.

-Familiarity with FinOps frameworks and AWS certifications (e.g., Solutions Architect, Cloud Practitioner).

-Strong collaboration abilities to work cross-functionally with engineering, finance, and procurement teams.

Apply for this position

IL, Netanya

Compliance Officer

Description

As part of the Compliance & Ethics practice in Bright Data, you will play a key role in maintaining our commitment to upholding industry standards and legal requirements in regard to ethical web data collection, fraud prevention, responsible AI, privacy and more. You will focus on implementing business principles, ethics procedures and project management, while creating and supporting our general internal and external Compliance & Ethics activities across the organization.

Responsibilities

Investigate and monitor the usage of Bright Data's technology
Provide cross-company practical solutions for compliance and ethics matters
Assess risk in new domains of activity
Create and support compliance and ethics procedures
Improve fraud prevention tools and procedures
Communicate with internal and external partners to enhance cross company compliance and ethics performance
Monitor relevant systems and alerts for unauthorized use or access

Requirements

1-2 years of experience in Compliance, Legal, Fraud Prevention, Risk Management, Financial Services, Data Ethics, or Responsible AI, preferably in a tech or software company.
Strong business mindset with a technological orientation, capable of managing multiple projects end-to-end.
Familiarity with cybersecurity, fraud prevention, privacy, and AI systems - an advantage.
Experience with log processing and visualization tools like ELK Stack (Elasticsearch, Logstash, Kibana) or similar, as well as prior experience with MongoDB - an advantage.
Service-oriented with excellent communication skills in Hebrew and English (additional languages - an advantage).
A degree in Law or Accounting, or a relevant certification in Cybersecurity or Fraud Prevention - an advantage.

Apply for this position

DevOps Engineer (AWS)

Description

We're seeking a skilled and experienced DevOps Engineer with AWS expertise to join our DevOps team.

In this key role, you will be focusing on managing our cloud infrastructure, on CI/CD solutions and on helping drive our automation and infrastructure initiatives forward.

Responsibilities

Manage multi-region cloud infrastructure (AWS) and Kubernetes clusters.
Manage high-availability infrastructure provisioning and scaling, disaster recovery and backup.
Manage CI/CD solutions for automated application and infrastructure deployments.
Monitor and ensure the reliability, scalability, and performance of systems and workflows.
Optimize cloud costs and resource utilization.
Write code necessary to improve our DevOps/monitoring infrastructure.

Requirements

A software engineer with perfect Node.js knowledge (Python is an advantage); AWS API.
3+ years experience with AWS (VPC, EC2, EKS, ELB, IAM, S3, Route 53, Secrets Manager, etc). AWS Solution Architect certificate is an advantage.
3+ years experience with Terraform for managing AWS and in administering Kubernetes clusters.
Excellent understanding of networking (L2/L3), including common protocols (HTTP, SMTP, etc), basic VPN and routing.
Excellent knowledge of Linux.
Experience with: Shell scripting, AWS CLI / GitOps practices (ArgoCD) and CI/CD pipelines (GitLab)/ SQL (Postgres) and/or NoSQL (MongoDB).
Experience monitoring/logging solutions (Prometheus, Grafana, ELK, ..)
Strong problem-solving skills: ability to troubleshoot complex infrastructure issues
Fluent English, spoken and written

Advantages: Experience with: performance testing and optimization, security best practices; understanding FinOps principles

Apply for this position

Experienced Full Stack JavaScript Developer

Description

We're looking for exceptional and experienced full-stack JavaScript developers, with an expertise in Node.js. MongoDB, Express, Kubernetes, RabbitMQ, Cassandra, Snowflake (back-end), along with HTML, CSS, React (front-end).

In this role, you will take full ownership of product and feature development, using cutting-edge technologies, in a fast-paced and professional agile environment.

Responsibilities

End-to-end feature development, from conception to production.
Participate in system design and architecture planning, for optimal software performance.
Take on independent responsibilities, while contributing to the team's collective goals.
Actively learn, adapt and stay up-to-date with the evolving tech landscape, including best practices.

Requirements

Proficiency in full-stack JavaScript development, with 5+ years of hands-on experience in back-end development, as stated on top, along with expertise in HTML, CSS, and related frameworks as part of full-stack engineering.
In-depth understanding of network protocols and security, including TCP/IP, DNS, HTTP, HTTPS, CORS and WebSockets.
Proficient in system design and architecture to ensure product functionality, performance, scalability, and reliability.
Fast learner, able to work independently and as a team player.
Fluent in English, with excellent communication skills.

Apply for this position

US, REMOTE

Experienced Full-Stack JavaScript Developer - US / Singapore

Description

In this role, you will take full ownership of product and feature development, using cutting-edge technologies, in a fast-paced and professional agile environment.

Responsibilities

End-to-end feature development, from conception to production.
Participate in system design and architecture planning, for optimal software performance.
Take on independent responsibilities, while contributing to the team's collective goals.
Actively learn, adapt and stay up-to-date with the evolving tech landscape, including best practices.

Requirements

Proficiency in full-stack JavaScript development, with 5+ years of hands-on experience in back-end development, as stated on top, along with expertise in HTML, CSS, and related frameworks as part of full-stack engineering.
In-depth understanding of network protocols and security, including TCP/IP, DNS, HTTP, HTTPS, CORS and WebSockets.
Proficient in system design and architecture to ensure product functionality, performance, scalability, and reliability.
Fast learner, able to work both independently and as a team player.
Fluent in English and Chinese, with excellent communication skills.

*Fully remote position

Apply for this position

SG, Singapore

Experienced Full-Stack JavaScript Developer - US / Singapore

Description

In this role, you will take full ownership of product and feature development, using cutting-edge technologies, in a fast-paced and professional agile environment.

Responsibilities

End-to-end feature development, from conception to production.
Participate in system design and architecture planning, for optimal software performance.
Take on independent responsibilities, while contributing to the team's collective goals.
Actively learn, adapt and stay up-to-date with the evolving tech landscape, including best practices.

Requirements

Proficiency in full-stack JavaScript development, with 5+ years of hands-on experience in back-end development, as stated on top, along with expertise in HTML, CSS, and related frameworks as part of full-stack engineering.
In-depth understanding of network protocols and security, including TCP/IP, DNS, HTTP, HTTPS, CORS and WebSockets.
Proficient in system design and architecture to ensure product functionality, performance, scalability, and reliability.
Fast learner, able to work both independently and as a team player.
Fluent in English and Chinese, with excellent communication skills.

*Fully remote position

Apply for this position

IL, Netanya

Python Software Engineer

Description

We’re looking for an experienced Python Software Engineer to join our Bright Insights Business Unit,

to play a crucial role in shaping the development of our cutting-edge product, working alongside a talented and passionate team.

Responsibilities

End-to-end feature development, from conception to production.
Participate in system design and architecture planning, for optimal software performance.
Lead projects of varying scopes, from conception to deployment.
Take on independent responsibilities, while contributing to the team's collective goals.
Actively learn, adapt and stay up-to-date with the evolving tech landscape, including best practices

*Bright Insights offers actionable ecommerce data analysis for retailers, analysts, and investors: https://brightdata.com/products/insights

Requirements

At least 4 years of hands-on experience in Python programming. C# and/or Java experience is a significant advantage. Front-end development in JavaScript and React is a significant advantage.
Work experience in a cloud environment, preferably AWS.
Proven experience in developing applications, with a track record of successful deployment and operation within a stable system.
In-depth understanding of system design.
Solid understanding of SQL and NoSQL database technologies.
Experience working both collaboratively in a team and independently.
Excellent written and spoken communication skills in Hebrew and English.
The following are an advantage: Start-up experience, Elasticsearch experience.

Apply for this position

US, New York City

Technical Customer Support Manager - USA

Description

We are seeking a highly motivated and technically skilled Tier 1 Technical Customer Support Manager to join our team.

In this role, you will provide support for our complex products, ensuring a seamless experience for our customers.

While you'll be part of a collaborative team, you must also be independent, responsible, and accountable in managing customer inquiries and troubleshooting technical issues.

Strong organizational skills, professionalism, proactive problem-solving and a courteous approach are essential, as is the ability to quickly learn and apply technical knowledge.

Responsibilities

Provide Bright Data's customers with timely and accurate technical support, while handling high volume of technical customer inquiries, by phone and by email.
Independently understand and solve technical problems using internal documentation.
Clarify problem solutions to customers and provide them with the best workflows.
Interact with other departments to clarify issues and escalate them when required.

Requirements

Past experience in a similar role.
Basic programming knowledge of JavaScript and HTML (Python or other languages - an advantage).
Strong technical skills and orientation, including the ability to read technical documentation and troubleshoot issues.
Excellent and effective spoken & written business communication skills in order to participate in calls with global company customers.
Customer oriented, accountable, organized, fast learning skills, and with a quick delivery mentality.

Apply for this position

About
Bright Data

We build technologies that preserve an open and transparent internet, where enterprises can collect and use public data to support an open competitive market. We have built the world’s largest business proxy network and provide advanced automated data collection products that enable thousands of enterprises, including Fortune 500 companies, to collect reliable web data, leveling the playing field in their industries. This supports the free market and a less centralized, and better, internet.

How’d you like to score $5,000?

Bright Data is offering a prize for referring the next JavaScript R&D super-star developer (based anywhere in the world). If your recommended candidate joins Bright Data permanently, you’ll receive a $5000 reward! Send your candidate list and their contact information to [email protected]