Rocky Mountain Holidays Reviews 79

Tom Ockelton was instrumental in helping us plan our trip to the Canadian Rockies. A true professional, Tom was accessible, knowledgeable and ultra-pleasant to work with. Always pleasant, every phone call with Tom was a pleasure!

Date of experience: September 15, 2024

Our party of 4 wanted to book a Grand Circle Tour on the Rocky Mountaineer Railroad. We were recommended to contact Tom Ockelton of Rocky Mountain Holidays from a previous traveler. Without a doubt this was the best expert travel agent we have ever had the pleasure of working with. Our party of 4 included a special needs person and Tom took care of every detail for our trip to ensure everything was in order. This trip was beyond expectations and it was all due to Tom's experience, and willingness to go the extra mile. When we travel again Tom will be the first person we contact. Besides being a true professional in every sense of the word, he is also a very nice person to visit with. Well done Tom....you earned 5 stars for sure!!

Date of experience: May 31, 2024

We want to thank you for going above and beyond to make our 40th anniversary trip so special. We enjoyed every minute and will relive the memories for years to come. The tours you booked were perfect. We couldn't have imagined covering so much territory without a driver and tour guide. The hotels were awesome, particularly the Fairmont Empress in Victoria where we enjoyed elegant Gold Level accommodations; the Fairmont Chateau in Lake Louise with beautiful lake and mountain views from our window; and the Canoe in Banff with gorgeous mountain scenery and sunsets. The champagne and dessert at each of those locations was an unexpected treat and very much appreciated. Your suggestion for booking a room at the Mayflower Park in Seattle was spot on. It's such a lovely old hotel and our suite was beautiful.

The trip aboard the Rocky Mountaineer was an unforgettable experience. We viewed spectacular scenery and enjoyed meeting couples from different parts of the world. The food and continuous cocktails were pretty great too! We're so happy that we chose the Goldleaf level; it was such a luxurious way to travel.

In addition to the tours, we particularly enjoyed the Capilano Suspension Bridge Park in Vancouver and The Plain of Six Glaciers Trail at Lake Louise. Both were fairly challenging for us "non-hikers," but so worth the effort. The views were exceptional and the weather was perfect. Moraine Lake and The Butchart Gardens were also favorite visits.

Tom, we can't tell you how grateful we are for your attention to detail in planning our dream trip. You were always so quick to respond to our questions and you came up with the perfect itinerary. We're so happy that you shared your vast knowledge of the Pacific Northwest and Canadian Rockies with us. At least once a day we said, "We have to thank Tom for this"!

Date of experience: September 11, 2024

We booked the gold leaf Rocky Mountaineer from Vancouver to Banff. It was an amazing trip. Highly recommended

Date of experience: August 26, 2024

Tom Ockelton's encyclopedic knowledge of every nuance and detail of the total Rocky Mountaineer experience and his guidance and suggestions for the meaningful experiences in the Alberta and BC provinces guaranteed a wonderful travel experience! Every aspect of our hotel stays, dining choices, and travel logistics were seamless and effortless upon execution, and the total trip was just a magic carpet ride through the beautiful Canadian wilderness. We cannot imagine it done better!

Date of experience: June 29, 2024

Four of us planned a trip on the Rocky Mountaineer Goldleaf Service a year ago. We were lucky enough to find Tom Ockelton and Rocky Mountain Holidays. Tom deserves a thousand stars for the bucket list vacation we experienced. We traveled from Vancouver to Kamloops, Banff to Calgary. Tom coordinated everything. He kept us informed on all the hotels, the Rocky Mountaineer, the transfers, and all the excursions we experienced. Tom documented our entire trip for us, and it was during the Canadian rail strike. No worries..we had an amazing experience thanks to Tom. We experienced the Canadian Rocky's, tours to waterfalls and lakes, a cowboy cookout and Calgary. We highly recommend Tom and Rocky Mountain Holidays. You will experience the trip of a lifetime!!

Date of experience: August 24, 2024

The trip was 5 start all the way around! The Rocky Mountaineer train was outstanding and by far, the care and coordination of our trip by Tom Ockleton was superb. He took such great care of us, anticipating all our needs and making our trip very special.

Date of experience: August 25, 2024

We came across Rocky Mountain Holidays pretty much by accident (a mis-type on Google when looking for the Rocky Mountaineer website), but after just 1 e-mail exchange it soon became apparent that Tom Ockelton knows his stuff!

My wife and I were finalising a trip from London to Calgary/Banff/Vancouver/Alaska and needed help with the Rocky Mountaineer train journey from Banff to Vancouver. All the information that Tom shared with us was 100% accurate, and he provided considerably more information than Rocky Mountaineer themselves!

We don't normally use travel agents (preferring to do it ourselves) but Tom was able to include some handy extras (e.g. pick-up from our Banff hotel / drop-off to our Vancouver hotel) and other useful pointers before our train trip.

It was also very handy being able to pay for the Rocky Mountaineer trip in GBP via Rocky Mountain Holidays' UK bank account. I presume Rocky Mountain Holidays are able to offer a better exchange rate than Rocky Mountaineer direct.

Thank you Tom, we won't hesitate to recommend you to any of our friends who are thinking about taking a similar trip!

Date of experience: May 12, 2024

We had the most wonderful experience on the Rocky Mountaineer. Tom had everything well planned to ensure that every part of our journey worked seamlessly. Tom was able to accommodate our needs without problem. Thank you so much. Joy

Date of experience: May 16, 2024

We are on day 10 of a 12-day westbound trip from Calgary to Vancouver. At every step of the way Tom has been knowledgeable and super helpful. We have enjoyed every aspect of the itinerary thus far.
We are going on the Rocky Mountaineer train starting in the morning and expecting more great things.
Knowing what I know now, I would return to Jasper before Banff. Jasper has a more laid back feel that appeals to me.
Thank you to Rocky Mountain Holidays for the great support on this amazing trip.

Date of experience: June 21, 2024

We have just returned from a wonderful life experience on the Rocky Mountaineer which we booked through Rocky Mountain holidays, every aspect of this holiday was handled by Tom and the whole experience went without a hitch and we could not be more pleased, and we would not hesitate in recommending Rocky Mountain Holidays to anyone . Thank you Tom.

Date of experience: May 25, 2024

Choosing Tom at Rocky Mountain Holidays to arrange our 25th Wedding Anniversary trip - Rocky Mountaineer Gold Class Vancouver to Vancouver Roundtrip and Alaskan Cruise was the best decision that we could have made. Tom is well established in the industry some 20 years and we felt we were in the best hands with Tom arranging this special once in a lifetime trip for us. We could not fault one single thing, everything from start to finish was amazing and ran so smoothly. Communication with Tom was via email as we reside in Australia and even with the 15 hour time difference it was absolutely spot on! Everything about our dealings with Tom and the trip itself exceeded all of our expectations and something almost unheard of for us to be able to say these days. A true asset to his company and to anyone taking advantage of Tom’s expertise in the future he comes highly recommended by us, you definitely will not be disappointed. Thank you Tom for everything that you did to make our trip and special milestone so wonderful and for all the memories that we have to look back on.

Date of experience: April 20, 2024

Highly recommend booking your Rocky Mountaineer trip through Tom Ockleton's Rocky Mountain Holidays. Our personalised itinerary was spot on, the suggested hotels were perfect and we had an amazing trip. Yes, it's an expensive few days but the varied scenery you pass through and the comfort and dining on the train are amazing. Contact was always very good, despite the time difference, and responses were swift. Thank you Tom.

Date of experience: September 25, 2023

After arriving in Vancouver in late August 2023 our excursion on the Rocky Mountaineer to Banff was one that was impacted due to the wild fires. Our Rocky Mountain Holidays representative, Tom Ockelton, contacted us immediately despite the late hour and his own community being impacted by the fires. Tom generously spent his time problem solving with us and ultimately provided everything we needed to be reimbursed for our loss. The customer focus was unparalleled! Definitely consider Rocky Mountain Holidays when booking your Rocky Mountaineer excursion!

Date of experience: August 20, 2023

Rocky Mountain Holidays put together a wonderful trip for us. The Rocky Mountaineer train trip from Vancouver to Calgary was wonderful. Tom Ockleton worked with us to add excursions in our free time and they were excellent. We loved the accommodations. We would recommend this trip to everyone!

Date of experience: September 11, 2023

We booked our Rocky Mountaineer trip with Tom almost a year in advance. Throughout that time Tom was able to answer all our questions and adjust our booking to include extra hotel days before and after our train trip. We had a wonderful trip, I would recommend Rocky Mountain Holidays 100%. You can't beat local knowledge!

Date of experience: September 19, 2023

We started speaking to Tom in late 2020, however with one thing and another we didn’t manage our Rocky Mountaineer trip until 2023, through out this time Tom kept in touch, updated us and made sure we had a great deal. We was always professional and open in his communication. We had a fabulous trip, even after we threw a major curved ball right at the end, however he coped exceptionally well and all was well in the end, great trip great guy.

Date of experience: July 11, 2023

We had the great fortune to book our Rocky Mountaineer holiday with RMH and the wonderful Tom Ockelton. This was part of our 40th wedding anniversary celebration. Every part of the trip when like clockwork. The train had wonderful service, drinks and food and the bus transfers and excursions at Calgary, Banff, Lake Louise and Jasper all provided great experiences. Tom has so helpful and always available to help with advice and I highly recommend you book via RMH and Tom.

Date of experience: August 01, 2023

Excellent service from Tom with Rocky Mountaineer Holidays from start to finish.
Loved everything about this holiday - train, service, scenery, fellow travellers & hotels. The train guides and commentary was fantastic, as were the various coach tours. Visiting the Rocky Mountains was a dream come true, beautiful part of the world.

Date of experience: July 22, 2023

After scratching around on our own initially and hand wringing for the right train package as well as hotels along the way, we were fortunate to learn of Tom Ockelton at Rocky Mountain Holidays. Tom has years of experience working with RockyMountaineer and their train packages. Tom can learn of your travel priorities, your schedule, your budget, and deliver promptly the right travel plan including booking everything! Our recent trip was wonderful and everything was handled perfectly! Do yourself a favor and call Rocky Mountain Holidays for booking your trip!

Date of experience: September 09, 2023