It’s nearly 3 weeks since my request for a transfer pack!! This should be automated and simple for customers, instead it’s virtually impossible to get through to a human. Would not recommend but when it’s an employer scheme have no option.
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If what I was now reassured will happen proceeds uneventfully I will be very satisfied.
However I was not aware in my first contact that Trustees also needed to take action to confirm that my action is in order, causing delay.
Agent was courteous and polite. Got me to who I needed to speak with, and although not available at the time, returned my call shortly afterwards. This agent, as above, was also concise and explained things fully. Overall a pleasant experience that got to the result I wanted
Still no resolution or correspondence, regarding the request to get a group policy transferred into my name, even though the company who are the policy holder have given permission over 3 months ago. No one knows what they are doing at this company, constantly kept on hold for ages, often an hour at a time, with no solution in sight. I am on the verge of reporting this to the Ombudsman who regulates pensions if I do not get a resolution to my case.
Dreadful customer service! Steer Clear!
Company details
Information provided by various external sources
ReAssure is a leading closed book consolidator of life and pension business.
Contact info
Windsor House, Telford Centre, TF3 4NB, Telford, United Kingdom
- 0800 073 1777
- reassure.co.uk
Efficient
Called and simple to get through to an advisor. Cleared up my query quickly.
Date of experience: 24 January 2025
It’s nearly 3 weeks since my request…
It’s nearly 3 weeks since my request for a transfer pack!! This should be automated and simple for customers, instead it’s virtually impossible to get through to a human. Would not recommend but when it’s an employer scheme have no option.
Date of experience: 08 January 2025
Very helpfull and patient.
Date of experience: 23 January 2025
Lengthy process over the phone.
Riya was a very good operative but I found it difficult at times to hear her. I would find it easier if the transcript was emailed or in hard copy for me to go through.
Date of experience: 24 January 2025
Courteous and efficient resolution of problem
If what I was now reassured will happen proceeds uneventfully I will be very satisfied.
However I was not aware in my first contact that Trustees also needed to take action to confirm that my action is in order, causing delay.
Date of experience: 24 January 2025
Alyssa was so helpful and patient with…
Alyssa was so helpful and patient with me, a true credit, more like her are needed in every industry, really glad that she answered my call.
Date of experience: 24 January 2025
Zac was very helpful pleasant and…
Zac was very helpful pleasant and informative he answered my questions fully excellent communication and service
Date of experience: 24 January 2025
Excellent service
Excellent service.
Very polite helpful staff.
Quite a long initial wait on the phone but as I had chosen the wrong option I was put through quite quickly the next time.
Both people were extremely polite and helpful.
Date of experience: 24 January 2025
I found Baljit Nijjer very helpful the…
I found Baljit Nijjer very helpful the information was fully explained great help!!
Date of experience: 24 January 2025
My claim startled in the start of…my experience
My claim startled in the start of November 24 so should of taken 3-4 weeks to sort out but they lost some of the p as paper work and took their time to tell me it's still is not fully sorted yet 24 Jan 25 perhaps next week will bring better look sorry Reassure l wish I could have given you a better review
Date of experience: 24 January 2025
Excellent customer service
Date of experience: 24 January 2025
Did not have to wait long on the phone…
Did not have to wait long on the phone service was quite quick and my request was dealt with .
However the message sent was encrypted so I am unable to read it so will have to contact them again.
Date of experience: 24 January 2025
ReAssuringly Useless as Usual
Still no resolution or correspondence, regarding the request to get a group policy transferred into my name, even though the company who are the policy holder have given permission over 3 months ago. No one knows what they are doing at this company, constantly kept on hold for ages, often an hour at a time, with no solution in sight. I am on the verge of reporting this to the Ombudsman who regulates pensions if I do not get a resolution to my case.
Dreadful customer service! Steer Clear!
Date of experience: 24 January 2025
The agent I spoke to was very helpful…
The agent I spoke to was very helpful and curtious, will see how my pension withdrawal goes,but all seems good so far,very happy thankyou.
Date of experience: 24 January 2025
Excellent service from Niharika Gupta
I spoke with Niharika Gupta about my pension options who was so incredibly helpful. Niharika spent time answering many questions and promptly sent over the information I requested.
Date of experience: 24 January 2025
On the positive
On the positive. Very friendly, calm call center.
On the negative. I first started the procedure 11/12/24
all was good and should be cleared in approximately 10 working days. I received a mail confirming all was good. If any more info required, then they will be in touch. After 3 weeks all was quiet, so i rang to check the progress. All stopped, missing information!
I am now 7 weeks into the process. Needed to add extra info 5 times, after i keep chasing. All being well i should receive a payment next week.
Because of the stock value and exchange rates my costs today are £1334.
But they are still very nice a polite.
Date of experience: 24 January 2025
Phone conversation
The operator understood and explained everything to myself very carefully and was very patient in listening to all that I was saying.
Date of experience: 23 January 2025
Pension information
Very friendly. Straightforward information and explanations. Thank you very much.
Date of experience: 24 January 2025
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