We offer different delivery speeds:
UK (Mainland)
- Fast Delivery - Royal Mail Tracked 48 (2-4 Working Days) - £4
- Free Fast Delivery - Royal Mail Tracked 48 (2-4 Working Days) - Spend over £10
- Fastest Delivery - Royal Mail Tracked 24 (1-2 Working Days) - £4-£5
USA
- Tracked Delivery - International Tracked - (5 Days) - $9.99
- Free Delivery - International Tracked - (5 Days) - Over $50 Spend
France, Germany, Spain, Ireland, Netherlands, Belgium, Czechia, Hungary, Italy, Luxembourg, Poland, Portugal, Slovakia
- Free Delivery - International Tracked (2-5 Days) - Over €35 Spend
- Fastest Delivery - International Expedited (1-2 Days) - €24.99
- Standard Delivery - International Tracked (2-5 Days) - €6.99
*If applicable, in order to make your delivery seamless, you will be charged import duties at checkout.
Rest of Europe
- Free Delivery - International Tracked (2-5 Days) - Over €50 Spend
- Fastest Delivery - International (1-2 Days) - €24.99
- Standard Delivery - International Tracked (2-5 Days) - €7.99
*If applicable, in order to make your delivery seamless, you will be charged import duties at checkout.
Australia
- Free Delivery - (5-14 Days) - Over $150 Spend
- Standard Delivery - $30 (5-14 Days)
When Will My Order Be Dispatched?
We aim to dispatch orders within 1-2 working days of receiving your order.
Returns
Need to return an item? Not a problem!
We accept returns of all items which have not been used.
Please contact us via [email protected] to arrange a return.
For more information, please visit our Returns FAQ.
Returns
Need to return an item? Not a problem.
We accept returns of all items which have not been used.
Please contact us via [email protected] to arrange a return.
Lifetime Guarantee
We're extremely confident in our products quality & our aftercare service. Our Lifetime Guarantee which applies to every SHO product is a true representation of this faith.
Our Lifetime Guarantee is ultimately our promise that if you have a problem with a product we will find a solution for you.
Our fantastic customers are the most important part of our business and we guarantee we'll be there for you during your journey with us.
How Long Is "Lifetime"?
Lifetime refers to the estimated lifetime of the product.
We estimate our products lifespan as follows:
- Original 2.0 - 4 years
- Fortis - 4 years
- Pacto - 4 years
- Calix - 4 years
- Food Flask - 4 years
- Flexi - 4 years
- Kids Bottle - 4 years
- Sports Bottle - 4 years
- Guzzler - 4 years
- XL Tumbler - 4 years
- Kids Lunch Bag - 2 years
- Accessories - 2 years
What's Covered?
Our guarantee covers against manufacturing defects.
For example:
- Broken or leaking lids
- Bottles or flasks which have lost their insulating properties
- Rattling bottles or flasks
Is Accidental Damage Or Wear And Tear Covered?
Unfortunately we cannot cover accidental damage or wear and tear of your SHO products.
Why Do I Need To Register?
We need your details to cross register with our records from various sales channels.
I've Got A Broken Product, How Do I Get Help?
Easy Peasy. Simply email our lovely team at [email protected]
Further Details
Guarantee claims will only be approved by SHO if the product was purchased from an authorised distributor in brand-new condition. The Lifetime Guarantee only covers manufacturing defects and does not include damage or defects of any SHO product caused by improper use of the product, damage caused by cleaning, disassembly or modifications, or damage or defects caused by wear and tear, abuse, fire or acts of god.
