Accessibility

Tubi’s Commitment to Accessibility

At Tubi, we are committed to making our content accessible to all users, including those who require closed captions and described video or audio descriptions for an optimal user experience. We support the Accessible Canada act in its aim to create a barrier free Canada for persons with disabilities.

Feedback Process and Contact Methods

We welcome all feedback about Tubi’s accessibility features and any accessibility issues you encounter when using Tubi. You can share your comments anonymously or include your name and contact information. We are committed to reviewing your messages, taking your feedback into consideration and making the necessary improvements for meeting your accessibility needs.

For feedback or information requests, you can anonymously submit feedback through our Tubi Accessibility Support Form [click here] or contact us directly at [email protected].

Audio Description on Tubi: Availability and Support by Platform Type

At Tubi, we are committed to making our content accessible to all users, including those who require audio description for an optimal user experience. In this Help Center Article, you will find information on compatible devices, finding the Audio Description collection on Tubi, activating audio description in the Tubi player, and how to contact our customer support team if you need further assistance.

Compatible Devices for Audio Description

Audio description on Tubi is supported on a wide range of devices, organized by platform type:

Mobile Platforms:

• iOS
• Android Mobile

Connected TV Platforms:

• Android TV
• Roku
• Amazon Fire TV
• Apple TV (tvOS)
• Echoshow
• Samsung Smart TV
• LG Smart TV
• Vizio Smart TV
• Hisense Smart TV

Gaming Consoles:

• PlayStation 4 & 5
• Xbox Devices

Cable and Satellite Providers:

• Comcast (US Only)
• Shaw & Rogers (Canada Only)
• Cox Cable (US Only)

Please note that audio description is currently NOT SUPPORTED on the following devices at this time:

• Enseo
• Sony Blu-ray player
• TiVo
• Hilton Connected Room

Finding Tubi Content with Audio Description

Titles that feature audio description can be found in our dedicated Audio Description collection. To access this collection, follow the updated instructions for your specific device:

• Web: Visit tubi.tv, open "Browse" from the top menu, and under "Collections," select "Audio Description."
• Mobile (iOS and Android): Open the Tubi app, go to "Explore," and under "Collections" select "Audio Description."
• Connected TVs and other devices: Access the left navigation menu, select "Categories," and then choose the "Audio Description" category.

Activating Audio Description in the Player

To enable audio description while enjoying a title from the Audio Description collection, follow these steps:

1. Play the desired title from the Audio Description collection.
2. In the player, navigate to "Audio and Subtitles."
3. Select "English - Audio Description."

The audio description track will now play alongside the video, providing an enhanced user experience for those who require it. Your selection will be remembered during the next title you play and the next time you open the Tubi app if you are playing a title from the Audio Description collection.

Turning off Audio Descriptions in the Player

To turn off audio description in the player

1. In the player, navigate to "Audio and Subtitles."
2. Select "English” from the audio options.

Your selection will be remembered during the next title you play and the next time you open the Tubi app.