4.2
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Absolute poor customer service, bank is good but if you have any issues your done for, cant use my card atm and iv had no solution and now no one replies to me, horrible company
Finally had someone who unblocked this for me and now card works not sure why this couldnt be done at start
They gave me instructions that didnt work twice and no one has emailed or called
I needed help with transfering the app to my new phone, I suffer from ADHD impatience so I asked for a call back instead of hanging on the telephone. 15 minutes later Mara phoned me back and was most helpfull as well as friendly and pleasant, upshot is that I was back on the app within 5 minutes. I have been with Suits Me for about 4 years now and the few calls that I have made to them have all resulted in similar outcomes, so well done to Suits Me in general and to Mara in particular.
The bank takes out their premium charges when ever it suits them. I've had my monthly charges taken out 2 or 3 times in a month. Then upon ringing them up to raise the complaint and reimbursing me the money without any apology or an explanation. Stay well clear of this bank. Am going to be moving to another bank
It’s been over a month since I opened an account with Suitme, and I still haven’t received a working card. Initially, they claimed they sent it via Royal Mail First Class, which clearly wasn’t true. After lodging a complaint, they promised to send a replacement —which took about 14 days to arrive, only for me to discover it had already been cancelled without my knowledge when I tried to activate it.
They then said a third card was on its way. As I write this, I’m still waiting. At this point, it’s not even about the card anymore — it’s about the complete lack of transparency and how their stories just don’t add up.
Hello and welcome to Suits Me. We invite you to open a personal account to suit you with Suits Me. The banking alternative of choice for thousands who want a simple account loaded with extra’s. Suits Me accounts are the hassle-free alternative to a high street bank account. Whatever your situation we’ve got you: • Bad Credit • New to the UK • No verified 3 months proof of address • We accept Photo ID or alternatives • Simply want a secondary account for budgeting (and cashback benefits!) You can open an account in minutes with no credit checks and over 90% of applications have instant accounts. We will support you with the ID documents you have, we know everyone is different. Applying with alternative ID is all online, all in minutes and you will have an instant account. -Suits Me offers three account types to make sure we cater for the varying needs of our customers. -Essential is our pay as you go card. An instant account to give you flexibility and control when you need a separate account. Our customers who need an account to use now and again rather than as a main account choose Essential. -Premium Our everyday card is packed with extras. This account will let you do everything you need to manage your money whilst giving you cashback and discounts. Customers who need a basic and functional main account for wages and benefits choose Premium. -Premium Plus Our Premium Plus account is loaded with value plus you receive our VIP queue jump service. This account is a favorite with our customers with its inclusive package. This account is great for those who want a fully functional bank account replacement. Features of All Accounts: -Instant online account with UK sort code and account number -Free Contactless Mastercard® Debit Card you can use anywhere, anytime. (Delivered first class with Royal Mail) -Faster payments – sent within 2 hours. It really is fast! -Set up Direct Debits and Standing orders for bills and rent -Set up recurring Payments via your Debit Card -Cash top ups at any PayPal or Post Office processed in minutes. -PayPal integration -Google Pay -Apple Pay (Coming soon) -Instant notifications when you use your account -Add new Payee’s in seconds -Freeze cards – you can instantly lock your card if lost or stolen -No Minimum Load amounts -Upgrade or downgrade your account anytime -Access and download statements to track your spending Benefits of your Account: -Unlimited Cashback on card purchases with selected retailers, up to 15% cashback -Award winning multi-lingual customer care with your own personal account manager -Welcome call to introduce you to our services and make sure you get the most out of our products -Virtual branch service if you want face to face contact -Monthly cash competitions to take part in.
Written by the company
Chelford Road, WA16 8RB, Knutsford, United Kingdom
4.2
19K reviews
Replied to 100% of negative reviews
Typically replies within 24 hours
I needed help with transfering the app to my new phone, I suffer from ADHD impatience so I asked for a call back instead of hanging on the telephone. 15 minutes later Mara phoned me back and was most helpfull as well as friendly and pleasant, upshot is that I was back on the app within 5 minutes. I have been with Suits Me for about 4 years now and the few calls that I have made to them have all resulted in similar outcomes, so well done to Suits Me in general and to Mara in particular.
Date of experience: 11 April 2025
Karina and Emily at Suits Me Urgent Help and Disputes team are so fast and efficient at solving issues. Thanks for all your help!
Date of experience: 11 April 2025
Fantastic service extremely helpful and supportive the app is very fair and efficient, spoke to a staff member Elias yesterday he was straight solving the point and showed fantastic customer service skills, very friendly to speak to also, I highly recommend suits me, people who ain’t involved are missing out!
Date of experience: 08 April 2025
I received a call from George who was very helpful and polite. He gave me all the information I needed to start using my card straight away.
Date of experience: 11 April 2025
Reply from Suits Me Limited
Hi Colin, welcome to the Suits Me family we are happy to have you aboard, enjoy your lovely new card.
The bank takes out their premium charges when ever it suits them. I've had my monthly charges taken out 2 or 3 times in a month. Then upon ringing them up to raise the complaint and reimbursing me the money without any apology or an explanation. Stay well clear of this bank. Am going to be moving to another bank
Date of experience: 11 April 2025
Reply from Suits Me Limited
Hi Joel, We sincerely apologise for any issues you may have experienced, if you ever feel your fees are incorrect please reach out to [email protected] and we will check them for you. If for any reason your monthly fee was not collected when it was due it will be collected once funds are available to cover them. Again our sincere apologies for any inconvenience caused.
Customer services is non existent they don't answer e mails never respond to messages they have been taking multiple unauthorised monthly fees 5 payments in the last couple days tgey have taken and I am still waiting for the unauthorised transfer fees they owe for the last 12 weeks next step for me is the banking ombudsman
Date of experience: 01 April 2025
Reply from Suits Me Limited
Hi Lindsey we are so sorry you feel this way, we cannot find you in our records, please provide more information and we will call you and look into this for you. It could be that we have collected a fee owed from a previous month but we would only collect what is owed on the account. Please provide your information and we will investigate immediately. Our customer care team are here for you and although recent weeks have been very busy, we are now back to our usual very quick response rates. We sincerely apologise for any inconvenience caused.
Mehak Was very professional great customer service
Date of experience: 11 April 2025
Reply from Suits Me Limited
Hi Daniel, thanks for the feedback for Mehak, she will be pleased you are pleased. Have a great weekend and thanks for choosing Suits Me!
Thank you Abubakar for resolving the issue with my bank account. Great customer service experience from Abubakar.
Date of experience: 11 April 2025
Reply from Suits Me Limited
Hey Amaral, its great to hear you are happy with the service you received from Abubakar, we will pass on your thanks. Don't miss out on your cashback rewards this weekend, here's a reminder on how it works, https://suitsmecard.com/features/extras/cashback-rewards
Really great bank if ur in a sticky situation.
zirwa from customer service has been a great help
im excited to see this bank grow as time goes on
Date of experience: 10 April 2025
Reply from Suits Me Limited
Hi Jo,
We appreciate your fantastic review! and that you are pleased with the support provided by Zirwa. We look forward to serving you again and exceeding your expectations every time.
To find out more about the brilliant cashback and discounts available to you, please visit https://suitsmecard.com/features/extras/cashback-rewards
Cheers,
SM
Very good lady help out keep up with work
Date of experience: 10 April 2025
Reply from Suits Me Limited
Dear Mubarik,
Thank you for the lovely review! it’s wonderful to know our advisor was able to provide the best support.
Don't forget you can refer your friends and earn £25 for each referral, learn how here; https://suitsmecard.com/features/extras/refer
Kind regards,
SM
ZIRWA helped me to resolve the issue with the undelivered activation letter including debit card and activation number. She did it in very professional, yet friendly way. Thank you very much. Really appreciate it.
Date of experience: 10 April 2025
Reply from Suits Me Limited
Dear Vlad,
Thank you so much for your kind words and for awarding us a five-star rating! We’re thrilled to hear about your lovely experience with us and we will be sure to pass the feedback to Zirwa.
Why not refer a friend today and earn yourself £25, your friends are our friends'. https://suitsmecard.com/features/extras/refer
Kind regards,
SM
Brilliant helping me with my issues and support a very helpful and nice man. Thank you Emmanuel. 👍🇬🇧🙏
Date of experience: 10 April 2025
Reply from Suits Me Limited
Hi Ryan,
Thank you for your valuable feedback and giving us a 5 Star rating. We’re happy to hear, Emmanuel provided an exceptional service to you .
Your feedback motivates us to keep exceeding expectations in meeting our customer's needs.
If you ever need any help in the future, please don't hesitate to reach out and we will be more than happy to assist.
Kind regards,
SM
Spoke with ADE today and she was so helpful. Really helped understand how I can use my card and what plans would be best to fit Joe I use my card. Thanks
Date of experience: 10 April 2025
Reply from Suits Me Limited
Hello G A,
Thank you for awarding us a 5 Star! We’re so glad you enjoyed Ade's service! We are delighted to know you are a happy customer.
You can always enjoy the wonderful rewards and benefits when you use your card.
Why not refer a friend today and earn yourself £25, your friends are our friends'. https://suitsmecard.com/features/extras/refer
Kind regards,
SM
Ade was amazing today, helped me with all problems I had. Couldn’t recommend any better!
Date of experience: 10 April 2025
Reply from Suits Me Limited
Hi Ralfs thank you for your lovely feedback and praise for Ade, it is great to hear you are pleased with the service you received. If you do recommend us to your friends and family did you know there is a reward? Here's how it works https://suitsmecard.com/features/extras/refer
Lovely lady very clear and polite
Date of experience: 10 April 2025
Reply from Suits Me Limited
Hi Vicky thank you for taking the time to leave us a review and for choosing to be a Suits Me customer. Have a great afternoon.
Absolute poor customer service, bank is good but if you have any issues your done for, cant use my card atm and iv had no solution and now no one replies to me, horrible company
Finally had someone who unblocked this for me and now card works not sure why this couldnt be done at start
They gave me instructions that didnt work twice and no one has emailed or called
Date of experience: 10 April 2025
Reply from Suits Me Limited
Hello Ansar, we are sorry you feel this way. We can see you were given some instructions last week in order to help you with your card issue, did you manage to do this? We can also see the dispute team tried calling and emailing you, please respond to their email so they can assist you further. We will always respond to our customers as quickly as possible and we can see the advisor you are in contact with is replying. Kind regards, SM
hello spoke to a lovley lady from customer service very helpfull very pleased with my suits me bank card i need some money on friday thank you caroline sycamore
Date of experience: 10 April 2025
Reply from Suits Me Limited
Hey Caroline, we are happy that you are happy with the service you received today. Remember our Cashback offers when you are out and about https://suitsmecard.com/features/extras/cashback-rewards or maybe refer a friend and earn yourself £25 its very quick and easy. Your friends are our friends. https://suitsmecard.com/features/extras/refer
Thank you for taking the time to feedback, it is appreciated!
I had a good talk with Lauretta, she was very helpful in delivery of the message
Date of experience: 10 April 2025
Reply from Suits Me Limited
Hi Philip, it is great that you are happy with the service from Lauretta today, we will be sure to pass on your thanks. Enjoy your Suits Me account this weekend and don't miss out on our top brand discounts https://suitsmecard.com/top-brand-discounts
I spoke with Seham. She was very knowledgeable in her field of work. She was courteous & professional
Outstanding customer service. My issue was resolved to the highest standard. Thank you 😊
Date of experience: 09 April 2025
Reply from Suits Me Limited
Hey Sajid, Seham is great isn't she! We are proud of our fantastic customer care team who always go above and beyond to support our lovely customers. Thanks for the feedback and for choosing Suits Me.
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