13,673 total
Account under review, gave me a 24 to reply to them but wont contact me.
Item lost in post I said happy to refund once paid, I’ve said more than happy to return money but frozen account while “investing”. All over £35 quid, despite the fact this hasn’t happened before and the despite they fact they can see I get paid weekly and that there’s not threat of lack of funds. I’ve got bills and kids supplies to buy.
Date of experience: 20 January 2025
Max dealt with my query promptly and effectively. I was just upset that I felt nobody was helping me. But my faith in Pockit has been restored. Having worked in Multilingual customer service, sales and retentions for several High Street banks, I use Pockit as a separate account. Any vacancies? I'd like to be part of your team!!
Date of experience: 18 January 2025
Reply from Pockit
Good afternoon,
Thank you for sharing your experience! We're glad Max could assist you promptly and effectively, restoring your faith in Pockit. It's wonderful to hear that you appreciate our service. Your background in multilingual customer service and banking sounds impressive, and we're always looking for talented individuals to join our team. Please feel free to check our careers page and Linkedin for any available opportunities, we'd love to have someone with your experience on board!
Many thanks,
The Pockit Team 💛
Brian answered my email straight away after my initial query was raised, I got the information I needed. Fast communication is the way forward from businesses especially when money is involved, Thank you!
Date of experience: 21 January 2025
Reply from Pockit
Hi Heather,
Thank you for your 5-star review! We're happy to have you onboard as a customer. Your feedback motivates us to continue providing excellent service.
We're glad we could help!
Best wishes
The Pockit Team
I had a advance off £50 which was taken before my account when in to review now u closed my account and took £100 without contacting me you just sent it sort this out you SCAM OFF A BANK!!!
And if u want evidence please let me know because ive got proof off the income advance off £50 not £100 i had £50 and was paid off but u decided to take and extra £100 !!!!
Date of experience: 20 January 2025
If you have any problems with your steady pay payments just ask for max he was brilliant and very efficient!.
Date of experience: 22 January 2025
There may be monthly fee or withdrawal fees but the savings you can make on vouchers/e-cards is a great way to get that back and more, or even just using your card in selected stores.
But the best part is if you want to get out and only spend a maximum you can transfer the money into your normal account until you actually need it.
Date of experience: 16 January 2025
Reply from Pockit
Good afternoon,
Thank you for sharing your thoughtful review! We're delighted to hear that you're finding value in the savings on vouchers and e-cards, as well as the flexibility our service offers for managing your spending. We aim to provide benefits that make up for the fees and help you get even more out of your account.
Many thanks,
The Pockit Team 💛
Quick and easy to setup no awkward questions like most banks done within 3 minutes hopefully is good as they say it is as you read many of these on line banks close accounts with no reason
Date of experience: 18 January 2025
Reply from Pockit
Good afternoon,
We're glad to hear you found the setup quick and easy! At Pockit, we strive to provide a straightforward and reliable service. Rest assured, we are committed to ensuring a positive banking experience for all our customers. 😊
Many thanks,
The Pockit Team 💛
My wife's aunt used Pockit but sadly passed away in March last year. After my wife obtained Probate we contacted Pockit in November about the funds remaining in her account. We have three threads of emails asking for various details from us, all of which we have supplied. But since 10 December we have heard nothing, this is despite chase up emails being sent. We are very disappointed with the silence from Pockit.
Date of experience: 15 January 2025
Reply from Pockit
Hi John,
We are very sorry to hear about the trouble you are having, especially at such a difficult time.
We have reached out directly via email to get this resolved for you.
Kind Regards
The Pockit Team
Good morning to all Pockit workers
I am always with you and happy with your distinguished work, so I thank you again and I cannot live without pocket, it is really my true happiness and you honestly mean a lot and a lot, you are really 5🌟🌟🌟🌟🌟 pocket workers ❤️
Date of experience: 16 January 2025
Reply from Pockit
Good afternoon,
Thank you for your heartfelt message and kind words! We're thrilled to know that Pockit has become such an important part of your life and that you're happy with our service. Your support and appreciation mean a lot to us, and we’re committed to continuing our distinguished work to keep you satisfied.
Many thanks,
The Pockit Team 💛
Ava was really helpful to day went above and beyond to help me should get a bonus or raise
Date of experience: 23 January 2025
I contacted Pockit regarding a fraudulent transaction on my account.
I had a very prompt reply from Ava who gave some good advice and reassurance.
The customer service was excellent - thank you Pockit!
Date of experience: 21 January 2025
Reply from Pockit
Hi Adam,
We're delighted to know that you're happy with Pockit. Your kind words mean the world to us. Thank you for being a valued customer.
Best wishes
The Pockit Team
I hereby Authorise you, and Paste the verbatim Copy of my email of today to Pockit Customer's Management Team, for Trust pilot records and information.
Once again, I can confirm unreservedly that POCKIT ORGANISATION IS THE BEST ONLNE ALTERNATIVE BANK FOR THE MARKET AND THE FUTURE, SIMPLY BECAUSE THEIR PERFORMANCE IS A TRUE DEFINITION OF THEIR AIMS AND GOALS AND WHAT THEY STAND FOR AS - "ALTERNATIVE BANKING", MUCH BETER THAN OTHER TRADITIONAL ONLINE BANKING.
Thank you.
Lawrence Nwaeze
Thank you.
Lawrence Nwaeze
Date of experience: 14 January 2025
Reply from Pockit
Hello Lawrence,
Thank you for your kind words and for choosing Pockit!
We're thrilled to hear that you're enjoying the Pockit experience and that we're meeting your expectations as an alternative bank.
We're always working to improve our services and appreciate your feedback.
We hope you continue to enjoy banking with Pockit!
Kind regards
The Pockit Team
Pockit has really disappointed me,I was recommended by a friend so I tried. Iv been under review now for almost 4 days and still can't use the funds a friend sent to me.
I wouldn't recommend putting any money in until you have been reviewed.
Date of experience: 12 January 2025
Reply from Pockit
Hi Terrie,
We are sorry to hear about your recent experience.
We have emailed you directly as your account is running as normal. Please reply to our email if you need any further assistance.
Kind Regards
The Pockit Team
I opened the account, and the very next day, my first benefit payment came in, which was intended for rent and bills. Unfortunately, I lost the money within minutes because my account was hacked. After waiting over two months, I was initially told that the money would be refunded to the original source. Later, I was advised that I would not receive any money back, and they have since deactivated my account, stating they can no longer assist me.
I urge everyone to avoid this bank at all costs. I also call for this company to be shut down immediately, as it is allowing fraud to happen easily and taking people's money. I am really struggling, and they do not seem to care.
Date of experience: 18 December 2024
Reply from Pockit
Hello Zara,
We’re sorry to hear about your experience. We have reached out to you here to request more information so we can look into this matter further and assist you. Please respond at your earliest convenience.
Kind regards,
The Pockit Team 💛
Amazing - always helpful and I have found they solve problems quickly… i do find being charged 99p to tranfer my own money a cheek but other than that fantastic- lovely staff too
Date of experience: 16 January 2025
Reply from Pockit
Good afternoon,
Thank you for your 4-star review! We're delighted to hear that you find our service amazing and our staff helpful. We understand your concern about the transfer fee and appreciate your feedback. We hope to continue providing you with fantastic service and earn that 5th star soon!
Many thanks,
The Pockit Team 💛
Pockit has resolved my issue swiftly. Thank you for your assistance. James from the complaints team is very efficient. Many thanks to you.
Date of experience: 17 January 2025
Reply from Pockit
Good afternoon,
Thank you for your kind words! We're pleased to hear that James provided efficient assistance and swiftly resolved your issue. 😊
Many thanks,
The Pockit Team 💛
Brilliant account. Allows you to do all of the basics and more. Competitions and borrowing available. Very helpful and fast. Loving it so far.
Date of experience: 30 December 2024
Reply from Pockit
Good afternoon,
Thank you for your fantastic review! We're thrilled to hear you're enjoying your Pockit account and finding our features like competitions and borrowing helpful. We're here to keep making your experience brilliant!
Many thanks,
The Pockit Team 💛
Always very helpful and polite any issues they always come back to me asap I rate Pockit thankyou the manager just responded very fast and helped me which I appreciate very much
Danielle
Date of experience: 13 January 2025
Reply from Pockit
Hi,
We're so glad to hear that you're enjoying your Pockit experience. Your positive feedback means a lot to us.
If you ever need anything, please don't hesitate to reach out.
Best wishes
The Pockit Team
Terrible service. Suspended account until review is done. But need that money for bills. ITS MY MONEY
After reading reviews I can see they do this very often!
Do not recommend to anyone
Date of experience: 12 January 2025
Reply from Pockit
Good Morning,
We understand the distress this situation may have caused, and we want to assure you we are looking into this issue.
You should have received an notification and email regarding next steps for your of your account. Please check your inbox for these updates, and feel free to reach out if you need any further assistance.
We appreciate you sharing your experience.
Many thanks,
The Pockit Team 💛
Just activated my account today. Happy so far 😊😊 Thank you
Date of experience: 22 January 2025
