With recent developments in artificial intelligence, speech recognition and generation, and natural language understanding, more and more organizations are turning to conversational AI-based voicebots to give their customers a high level of service whenever they get in touch, while ensuring that costs are kept under control.
Building on our vast voice expertise, AudioCodes’ VoiceAI Connect creates a communication hub between any bot framework, any telephony system and any cognitive speech service. It supports practically any voicebot use case, such as virtual agent, conversational IVR, agent assist and outbound calling. Based on a best-of-breed approach, VoiceAI Connect allows you to pick the best provider for bot frameworks and speech services.
VoiceAI Connect is available as a fully managed service (Enterprise edition) and as a self-service SaaS solution (AudioCodes Live Hub) to support any deployment, integration or regulatory needs.
Easily connect any contact center or SIP trunk to any bot framework
Select any speech engine or bot framework
Reduce the cost of speech services by up to 40%
Simple bot developer APIs for advanced integrations
Offered as a managed service or cloud SaaS
Fast and accurate bot response
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Offloads simple and repetitive tasks from live agents to voice bots
Enabling replacement of hierarchical IVR menus with free speech experience
Monitors conversations and sends real-time insights to agents or their supervisors
AudioCodes has partnered with the leading bot frameworks, bot developers, cognitive service players, system integrators and contact center providers to enable any company or organization, to add voice and telephony capabilities to their bots using a best-of-breed approach.
