Microsoft Bot Framework is a comprehensive tool for building enterprise-grade conversational AI experiences. AudioCodes’ VoiceAI Connect offers an easy way to integrate telephony services with bots and virtual agents developed on the Microsoft Bot Framework. Microsoft users can enjoy a seamless telephony-to-bot connection, instantly upgrading their bot with an additional voice and telephony channel.
As part of our long-term partnership with Microsoft, AudioCodes has made it possible for any company or organization to easily integrate its existing voice and telephony channels to their bot framework. It extends Microsoft bot usability to a wider audience, covering additional voicebot use cases. Connectivity to Microsoft Bot Framework is available both in cloud and enterprise editions.
Offloads simple and repetitive tasks from live agents to voice bots
Enabling Replacement of hierarchical IVR menus with free speech experience
Monitors conversations and sends real-time insights to agents or their supervisors
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