Gregg Wallace's healthy eating website branded a 'horrific scam' as customers 'struggle to get refunds' - after prices were slashed following his MasterChef exit amid 'sexual misconduct probe'
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Gregg Wallace's fitness and healthy eating empire has been branded a 'scam' with 'horrific' customer service after customers claimed they struggled to get refunds and cancel their monthly membership.
The shamed Masterchef star, 60, set up Gregg Wallace.Health after he himself shed five stone, with the business offering recipes, advice from experts and frozen ready deliveries.
Following his exit from the BBC cookery show last year amid a probe into alleged sexual misconduct, the company slashed prices and offered customers £40 off an annual subscription.
The website reads: 'Ready to transform your health and feel your best? – no risks, just results. Cancel anytime'.
However in recent weeks fans who signed up have furiously taken to review bible Trustpilot and claimed they are being incorrectly charged and are struggling to get their money back.
One customer fumed: 'What a scam. I cancelled my membership when they changed apps. However [it] managed to do an auto renewal of my membership and deducted an annual subscription for a non functioning App. Getting no reply on their email for a refund. Customer service terrible and would not recommend them'.
Gregg Wallace s healthy eating empire has been branded a 'scam' with 'horrific' customer service after customers claimed they struggled to get refunds and cancel monthly memberships
The shamed Masterchef star, 40, set up Gregg Wallace.Health after he himself shed five stone, with the business offering recipes, advice from experts and frozen ready deliveries (pictured)
Following his exit from the BBC cookery show (pictured) last year amid a probe into alleged sexual misconduct, the company slashed prices and offered customers £40 off an annual subscription
While a second wrote: 'Renewed my membership and took the money without any warning, tried to resolve amicably many times but the customer service was horrific and unprofessional. AVOID THESE BANDITS AT ALL COSTS!!!'
Another said: 'They took membership renewal money with no notice and are ignoring my daily emails to get it back'.
And: 'Renewed my membership without 7 days notice, just took £89.99 from my bank account. I have emailed them twice and so far no reply. I do not use the site, don't find it useful and would like my money back'.
While someone else added : 'Absolutely sick of this company. Cancelled a 6 monthly repeat unauthorised subscription 6 months ago, after many hours chasing emails managed to get a refund on the condition that I removed any negative reviews! All persona data should be removed from GWH on cancellation yet I received another email to inform me my subscription is about to renew again!
'Unable to speak to anyone, have left numerous chat messages with no response and suspect another £49 will be taken from my bank account without approval leaving me having to spend hours again trying to pursue a refund. Come on GWH get your act together.'
With yet another unhappy customer adding: 'Like others, payment of £89.99 taken without any notice, tried to contact them several times but have only had an automated response telling me that they are busy and will get back in due course and to read their No Refund policy. I do not use the site and would also like my money back. REALLY POOR/NO customer service. AVOID.'
A spokesperson for Gregg Wallace Health told MailOnline: 'The membership renewal policy is very clear and we send out reminder notices by email before any money is taken. Anyone who feels they've been incorrectly charged should contact us and we'll be happy to resolve the situation.
'Gregg Wallace Health has helped many people, with thousands of members now leading happier and healthier lives.'
The website reads: 'Ready to transform your health and feel your best? – no risks, just results. Cancel anytime'
However in recent weeks fans who signed up have furiously taken to review bible Trustpilot and claimed they are being incorrectly charged and are struggling to get their money back
It comes after Gregg's wife Anna Wallace shared a quote in a rare post amid her husband's sexual misconduct probe.
While her partner keeps his head down amid the scandal, Anna took to Instagram on Tuesday to share a sweet message as she seemingly tries to keep a positive outlook.
The quote read: 'Hello Tuesday. Do what you can, with what you have, where you are.'
Anna, who shares five-year-old son Sid with Gregg, has not yet publicly addressed any claims made against her husband.
It comes days after Gregg surprised viewers with a return to TV since leaving MasterChef amid historical misconduct allegations.
He appeared recently on Channel 5 in a rerun of 90-minute documentary Beast from the East: The Big Freeze of 2018.
The show, which first aired in 2023, looks back at when Britain was in the midst of the icy grip of the Siberian storm which wreaked havoc on the country and caused temperatures to plunge to -11C and 20inches of snow to fall in some areas.
Gregg appeared in interviews alongside Countryfile's Adam Henson, and meteorologist Tomasz Schafernaker, in which he spoke about being delighted of hearing how sales of cans of soup had soared.
He talked about snow along the small country roads near his home in Kent being up to your earlobes and how he had been 'snowed out' compared to others in the countryside being 'snowed in'.
Gregg was initially bullish in the face of the allegations, taking to Instagram to say they mostly came from 'middle class women of a certain age'.
He went on to ask: 'Can you imagine how many women on MasterChef have made sexual remarks or sexual innuendo?'
Since then, several high-profile names - including TV presenter Ulrika Jonsson as well as Prime Minister Sir Keir Starmer - have condemned his remarks in public statements.
It comes after Gregg's wife Anna Wallace shared a quote in a rare post amid her husband's sexual misconduct probe
While her partner keeps his head down amid the scandal, Anna took to Instagram on Tuesday to share a sweet message as she seemingly tries to keep a positive outlook
Anna, who shares five-year-old son Sid with Gregg, has not yet publicly addressed any claims made against her husband
The former greengrocer later apologised for the controversial comments which caused a PR storm.
The under-fire presenter said of his middle class women slur: 'I wasn't in a good headspace when I posted it. I've been under a huge amount of stress, a lot of emotion.
Among those to come forward with allegations against Wallace is a woman called Lisa, not her real name, who worked on BBC show Eat Well for Less in 2015.
She told the BBC Wallace 'touched her inappropriately' when they were filming in a supermarket.
'He brushed past me at the checkout, and touched my bum with his waist and penis and laughed and said 'oooh you liked that didn't you',' she alleged.
'It was the way he reacted, other people would've said 'oh I'm sorry can I squeeze by' which would've been ok.'
Other claims include talking about his sex life on set, asking for women's numbers and repeatedly questioning a gay woman about the 'logistics' of dating other women.
Gregg's lawyers said 'it is entirely false that he engages in behaviour of a sexually harassing nature'.
Food critic Grace Dent, 51, is set to replace Wallace on MasterChef while the investigation into his behaviour takes place.
Dent will judge the upcoming 20th series of Celebrity MasterChef, having appeared regularly as a guest and then even a contestant on MasterChef: Battle Of The Critics in 2022.
