How EPAM & Test IO Helped Occhio Improve CX with On-Demand Real-World Testing
Shining a Light on Building Exceptional Digital Experiences
At a glance
CLIENT
OCCHIO
SERVICE
- Quality Engineering
INDUSTRY
- Retail
Over the past 25 years, Occhio has been on the forefront of both lighting design and customer experience innovation. Constantly looking to the future, they sought a partner with whom they could collaborate to deliver the highest quality digital experiences possible. They found EPAM and Test IO.
CROWDTESTING SOLUTIONS
Quality Engineering for the Future
Before engaging with Test IO, an EPAM company, Occhio had not explored integrating crowdtesting into its development and quality engineering and was keen to understand the potential benefits of such an integration. Occhio's goal was to leverage crowd solutions to identify and resolve potential quality issues that might impact online customer satisfaction and brand reputation.
Founded in Germany in 1999, Occhio has grown into an international name in the retail industry for its commitment to exceptional design and superior quality lighting products. Facing the challenge of maintaining high-quality customer experiences across iOS, Android, and desktop devices, Occhio was curious about quality solutions that could keep pace with its development but without sacrificing testing precision and scope. Occhio sought a partnership with EPAM to run a pilot that employed Test IO’s crowdtesting solutions, aiming to leverage the on-demand testing expertise, diversity of perspectives and real-world testing environments that Test IO delivers.
HEAR FROM OCCHIO
"EPAM has shown us how we can use Test IO to improve the quality of the user experience on our website. Test IO helps us to significantly expand the range of user-oriented test scenarios. The solution can become an important building block for the further development of our brand platform."
Nicolas von Sobbe
Chief Digital Officer, Occhio
END-TO-END TESTING
Delivering Happier Customers in Production
Working together, Occhio and Test IO defined the scope of the pilot: identify and prioritize bugs across different devices and explore smooth integration of Test IO’s testing services into Occhio’s existing workflows, which included JIRA and Slack integrations.
The continuous quality engineering strategy was holistic and targeted. The diverse range of testing types included: Focused, Coverage, Rapid, Scheduled, and Real Payments.
Throughout the pilot, Test IO was tasked with uncovering:
Functional bugs
Visual bugs
Content bugs
User story testing
Bug fix confirmation
Bug report confirmation
With on-demand availability and scalability at its core, Test IO blends deep domain expertise in traditional testing methodologies with cutting-edge advancements in AI technology.
FUTURE-READY CX+
Occhio + Test IO: A Brilliant Combination
The additional layers of testing provided by Test IO successfully supported Occhio’s QA phase, even within the compressed timeframe of a pilot. Working with Test IO highlighted the importance of testing edge cases more thoroughly while providing the testing resources to efficiently test those edge cases. Occhio also gained valuable insights from the crowd-driven process, which provided the company with clearer direction for future development and enhancements.
"Despite the short duration of the pilot, the specific insights gained from the testing were highly beneficial."
Sarah Lamperti
Digital Project Manager, Occhio
PARTNER WITH US
Learn more about working with EPAM and Test IO