Anne MacKeigan, a Sandler trainer and author shares her thoughts about how to succeed at customer service. Anne is author of the Sandler book, Customer Service the Sandler Way. You will learn how to get to the top and stay there as we explore:  Why Attitude is important to long-term success How Behavior affects your chances of success How to improve your Technique for greater success Anne MacKeigan's greatest success, biggest failure, and favorite Sandler rule The How to Succeed Podcast is a public and free podcast from Sandler Training, the worldwide leader in sales, management, and customer service training for individuals all the way up to Fortune 500 companies with over 250 locations around the globe. Learn more about Sandler Training at www.sandler.com. Get Anne MacKeigan's book: Customer Service the Sandler Way.