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    What Should Wells Fargo Do Now?

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    What Should Wells Fargo Do Now?

    FromThe Intuitive Customer - Helping You Improve Your Customer Experience To Gain Growth

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    UNLIMITED

    What Should Wells Fargo Do Now?

    FromThe Intuitive Customer - Helping You Improve Your Customer Experience To Gain Growth

    ratings:
    Length:
    12 minutes
    Released:
    Feb 6, 2018
    Format:
    Podcast episode

    Description

    Special Episode - Colin Shaw and Professor Ryan Hamilton discuss the recent $185 million fine placed on Wells Fargo by the Consumer Financial Protection Bureau, the largest such penalty the agency has issued. What should Wells Fargo do now? How will this impact the viability of the bank in the eyes of consumers? What should other organizations do to avoid a similar CX disaster? Find out in this special episode.  
    Released:
    Feb 6, 2018
    Format:
    Podcast episode

    Titles in the series (100)

    We believe you should laugh and learn! 'The Intuitive Customer' podcast achieves this. Hosted by Colin Shaw, recognized as a global influencer on Customers, and Prof. Ryan Hamilton, Emory University discusses how you can improve your Customer Experience and gain growth. This review sums it up: "The dynamic between the two hosts absolutely makes this podcast. Each brings a unique take on the topic, their won perspective, and play off each other sense of humor. I come away after each episode with a feeling of joy and feeling a bit smarter". It is brought to you by Beyond Philosophy through our consultancy, training, and market research. Visit BeyondPhilosophy.com