They made a mistake with the invoice and no one is responding to me.
We reserved a midsize SUV for 4 adults and 4 large pieces of luggage. When we arrived, they claimed to have no vehicles at all available, and then “found” a huge 9-seater van. Needless to say, it is not enjoyable to drive such a vehicle around old European towns. The drop-off was equally annoying. The central Prague location has no parking lot or garage, so we were told to find our own parking nearby, go back to get the attendant, and then walk her back to the car. Overall a bad experience that we won’t be repeating.
We have booked in advance an automatic car from next to the central station, but after waiting an hour in the line they told us that there wes no automatic car available and that we have to go to another location.
Europcar was great! It was my 1st time using them. They explained everything clearly, provided me with a new car for my drive from Munich to Zurich. Pick up and return were smooth as can be. Invoice was accurate. I highly recommend using them!
The wasn't a USB port to charge our cell phones. Both of our phones died before we could get to a charger.
We were expecting to pay about 300 EUR for the week. When we picked up the car in downtown Munich, we were told that there would be a 300+ EUR charge for taking the car across the border into Austria, and our card was charged for over 600 EUR. We were incensed and the woman at the counter was very unpleasant -- she said that was just was Europcar charged. Given that is was a Sunday morning and we were not at an airport with other options, we still took the car. Upon returning the car, our invoice shows a final payment of about 300 EUR we were originally expecting to pay (which includes a 30 EUR fee for crossing the border) and the 600+ EUR has been returned to our card. We don't know if this was a miscommunication their part, a misunderstanding on our part or what, but we were SO MAD to pay what we thought was an extravagant hidden fee for crossing the border that it tinged the trip for us. The unpleasant woman at the counter in Munich did not do Europcar any favors, nor did she explain what was going on.
