Shipping Policy

At COLIGHT, we’re committed to delivering your order safely and promptly—no matter where you are in the world. We currently ship to North America, Europe, Australia, the Middle East, Southeast Asia, and South America using trusted logistics partners. If you encounter any issues with your shipping address at checkout, please contact us via live chat or email at [email protected].

Shipping Regions & Fulfillment

  • United States Customers:
    Click [here] to view all products eligible for domestic U.S. shipping.
    For products that require shipping from our China-based warehouse, please contact our customer service team.

  • International Orders:
    All international orders will be shipped from our warehouse in China.

Processing Time

  • All orders are processed within 48 hours of placement (excluding weekends and public holidays).

  • Orders placed during weekends or holidays will be processed the next business day.

Estimated Delivery Times

  • U.S. Domestic: 3–5 business days

  • Europe / Australia / Middle East: 7–12 business days

  • Southeast Asia: 5–9 business days

  • South America: 15–30 business days

Delivery times may vary depending on the destination and customs clearance procedures.

Shipping Fees

  • U.S. Mainland: Free shipping on orders over $49.

  • U.S. Non-Mainland (Alaska, Hawaii, Guam, Military Addresses): Standard shipping charges apply.

  • International: Free/Standard shipping fees apply. Final costs are displayed at checkout.

Tracking Your Order

Once your order has shipped, a tracking number will be emailed to you. You can use the link provided to monitor your package’s estimated delivery.
Please note: tracking information may take up to 1 business day to appear online. If you don’t see updates or have concerns, contact our support team—we’re here to help.

Customs Duties & Taxes

  • All prices shown do not include customs duties, VAT, or other import taxes.

  • Orders may be subject to import fees depending on the destination country's policies.

  • COLIGHT ships all items Delivery Duties Unpaid (DDU). Customers are responsible for paying any applicable import duties and taxes.

  • We are not responsible for delays or charges resulting from customs procedures or failure to provide necessary documentation.

Undeliverable or Incorrect Addresses

If your package cannot be delivered due to incorrect or incomplete shipping information (e.g., wrong address, phone number, or email), you will be responsible for the reshipping costs.
We do not ship to P.O. boxes. Please ensure your address is complete and accurate, including any extended postal codes (e.g., ZIP+4 in the U.S.).

Damaged Packages

While we take great care in packaging your order, damages can happen.
If your item arrives damaged, please notify us within 48 hours and follow these steps:

  1. Take clear photos of the damaged item(s).

  2. Keep all packaging materials.

  3. Contact our support team—we’ll resolve it to ensure your satisfaction.

Missing Packages

If your tracking shows that the package was delivered but you haven’t received it, please email us immediately. We’ll work with the carrier to locate your parcel as quickly as possible.

Refused Packages & Returns

If you no longer want your order, do not refuse the package. Instead, contact us for return instructions.

  • Refused shipments will be returned at your expense.

  • Refunds will be issued minus all shipping and return costs.

  • For international returns, customers are responsible for all shipping charges and processing fees.

  • If you want the item re-shipped, you will need to pay the full shipping cost again.

Responsibility & Commitment

COLIGHT is committed to delivering every order efficiently and transparently. We partner with reliable couriers, maintain clear communication, and stand by to assist you at every step.
If you have any shipping concerns, reach out—we’ll always do our best to make it right.