Alma Hernandez Resume
Alma Hernandez Resume
Alma Hernandez Resume
Summary of Qualifications
Education
University of St. Thomas, Houston, TX
Masters in Special Education Leadership Program, GPA 3.7
Principal certification
October 2001
July
Professional Experience
Houston ISD, Houston, TX
August 2013 Present
Bilingual Teacher
Enhance student academic growth by effectively teaching practices and employ instructional
methods and resources to achieve achieve curriculum goals; communicate with teachers,
administrators and parents.
Build a positive rapport with students.
Assess the accomplishments for students and provide feedback on a regular basis.
Team Leader- Serve as a liaison between grade level teachers and school administrators;
ensure grade level team meetings are communicated with school administrators. Support grade
level teachers to implement instructional practices effectively.
Lead PLC meetings with grade level teachers and administrators to discuss students academic
data.
Title I campus contact- Assist with integrating Title I supplemental services into the total
school program and school improvement plan.
Attend Title I meetings, trainings, open labs, and document review meetings.
Communicate information to the principal and other staff campus personnel about the
requirements for Tile I.
Keep Title I documentation up to date and code Title I information.
Verizon Wireless , Houston, TX
October 1998 August 2012
Coordinator, Technical Support
Diagnosed and resolved cellular technical issues.
Understood and communicated complex technical issues to customer in a clear and concise
manner.
Adjusted language and terminology to the needs of the customer (internal and external) in a
professional manner.
Supported a growing number of wireless/data products, and continuously demonstrate
proficiency in product knowledge and call handling skills.
Sales Representative
Met and exceeded monthly quota.
Performed rate package evaluations and proposed solutions that best benefited the
company and customer.
Customer Service Representative
Addressed customers concerns regarding plans, equipment and statements.
Additional Information