Basic Skills: TH TH
Basic Skills: TH TH
Disciplines
Level IV
Problem
Solving
Continual
Learning
External
Awareness
Strategic
Thinking
Personal Qualities
Disciplines
Work
Habits/Image
Interpersonal
Skills
Time
Management
Stress
Management
Ethics
Flexibility
Service
Motivation
Vision
Level I
Level II
Level III
Level IV
Demonstrates a positive
Recognizes the importance Demonstrates professionalism, both in dealing with
attitude toward themselves of work habit and image the public and coworkers
and others
on the team
Demonstrates willingness
Models, encourages and rewards professional
to learn
behavior in others
Accepts responsibility
Demonstrates good
grooming and personal
hygiene practices
Responds to needs and feelings in an empathic way
Responds, receives and gives information in a positive manner
Completes assigned
Completes short and long Manages meetings with proper preparation
activities in the time
term projects on time
allotted
Prioritizes work
Balances competing demands by taking healthy steps Encourages and supports the healthy management of
to manage demands
stress
Adheres to high standards of integrity
Practices ethical behaviors and expects it of others
Demonstrates flexibility Adjusts daily plans and reorganizes projects as required
and adjusts to new
Adjusts resources to the new plan
situations
Modifies project plans to accommodate project changes
Demonstrates the
Expects high quality of
Models effective customer service and encourages
organization's customer
customer service from
others to a high quality of service
service policies and
team
practices
Recognizes the
Reinforces organization's Influences others to translate vision into action
organization's vision
vision through work
Accountability
Follows rules
Performs job
responsibilities
Entrepreneurship Considers work as own
business
Financial
Management
Technology
Management
Political Savvy
Project
Management
Performs basic
technological skills
appropriate for the job
Recognizes basic
organizational politics
practices
Holds self and team
accountable for work
Level I
Level II
Human Resources
Management
Harassment
Discrimination
Diversity
Teamwork
Recognizes what
constitutes harassment
Describes rights as an
employee and the legal
consequences of
harassing
Recognizes
discriminatory
communications and
behaviors in the
workplace
Describes employment
related laws affecting
discriminatory
communications and
behaviors in the
workplace
Recognizes the value of cultural, ethnic, gender, and
other individual differences
Level III
Level IV
Assesses current and future staffing needs
Conducts interviews of potential candidates
Hires personnel
Performs preventive disciplinary functions
according to contract provisions
Resolves disagreements
Understands supervisory responsibilities in dealing
with harassment
Internet
Job-Related Uses job-related technologies required in the execution of daily work activities
Technologies