AMAN

7838466047
[email protected]

RANDHAWA

Seeking Associate SAP CRM Consultant in a leading growth oriented organisation. To Switch and develop career that o ers e!isting opportunities and potential or growth through sustain challenges with a health" work environ#ent.

Pro essional $!perience

A competent professional with more than % "ears o SAP experience in Custo#er Relationship Manage#ent &CRM). C rrentl!" associated with NAN'S'(T C'RP'RAT)'N* a #$ %ased &'C into ()* sol tions" as SAP CRM (unctional Consultant. (xpertise in Marketing + Sales process + nctionalities. $ ccessf ll! carried o t , ull li e c"cle i#ple#entation for a #$ %ased &'C. $!cellent anal"tical* organisational* planning skills with demonstrated a%ilities in leading moti,ated teams towards achie,ing organisational goals.

An effective communicator with exceptional relationship management skills with the ability to relate to people at any level of business. (unctional Skills
As a process team mem%er" -n,ol,ed in $A* C)& C stomi.ing / -mplementing. -nteract with Client for re0 irement gathering" s!stem st d! / anal!sis. *articipating in 1A* anal!sis / preparing )e0 irement 2oc ment for client appro,al. $A* C)&" *ro3ect *reparation and in,ol,ed in %l e printing for c stomi.ation. #nderstanding % siness process" % siness o%3ecti,e of the client. -ntegration with other mod les" integration testing / extending *ost 1o4li,e s pport" incl ding training s pport to end.

Work $!perience
NAN'S'(T C'RP'RAT)'N (ro# Dec %--. to Till Date $#plo"er/s pro ile5 6he Compan!7s principal acti,it! is to pro,ide % siness and information technolog! ser,ices. 6he Compan! operates thro gh fi,e segments5 Compan! $er,ices segment pro,ides software and hardware and glo%al o tso rcing ser,ices. 8ardware *rod ct segment comprises of $!stems and 6echnolog! 1ro p which pro,ides % siness sol tions re0 iring ad,anced comp ting power and storage capa%ilities. $oftware segment consists of middleware and operating s!stems software. 6he Cons lting 1ro p pro,ides (nterprise applications and sol tions to -nd stries and Companies of )ep te. 9 r 9 tso rcing gro p pro,ides 0 alit! (ngineers and Cons ltants to +ort ne 500 Companies. 6he Compan! ,ent res in de,eloping" man fact re" license and s pport a wide range of software prod cts for a m ltit de of comp ting de,ices. -ts operating in wide segments5 Client: $er,er and 6ools" -nformation ;or<er" = siness $ol tions" &o%ile and (m%edded 2e,ices and 8ome and (ntertainment. 6he software prod cts incl de scala%le operating s!stems for ser,ers" personal comp ters and intelligent de,ices: ser,er applications for client or ser,er en,ironments: information wor<er prod cti,it! applications: % siness sol tions applications and software de,elopment tools. -t also pro,ides cons lting and prod ct s pport ser,ices. -t trains and certifies s!stem integrators and de,elopers.

Pro0ect1, Details
Client Na#e 2 Role 2 SAP 3ersion 2 5usiness Area Tea# Si6e 2 7ocation Adidas Salo#on (unctional Consultant 1 SAP CRM. M" SAP CRM 4.2 CRM ,2 New Delhi Client Pro ile5 Adidas A1 formerl! <nown as Adidas4$alomon A1 was esta%lished in >?4?. 6he 1ro p7s principal acti,ities are prod cing and mar<eting of sports goods. 6he 1ro p mar<ets its prod cts nder the %rand names5 Adidas" $alomon" 6a!lor&ade4adidas" &a,ic" Arc@6er!x"

ClichA and =onfire. *rod cts sold nder the %rand name Adidas incl de footwear" apparel" and sport accessories s ch as %ags and %alls. $alomon %rand incl des winter sports s<is" snow%oards" snow%lades" s<i %oots and %indings" inline s<ates" hi<ing and apparel. 6a!lor&ade4 adidas 1olf offers a f ll range of golf e0 ipment" golf apparel and golf shoe. &a,ic %rands pro,ides c!cle components. =onfire incl des alpine apparel and erima" which incl des teamsport apparel" swim wear and accessories. 6he 1ro p has operations in ( rope" 'orth America" Asia and Batin America. At 3>4Can4D006 the 1ro p ac0 ired )ee%o< -nternational Btd / remaining interest of 6a!lor &ade 1olf Compan!. 2 ring the !ear the 1ro p disposed $alomon % siness segment.

D8RAT)'N '( PR'9$CT2

$(*6(&=() D0>0 69 6-BB 2A6(. -t is exec ted in three phases ,i.5 =ase c stomi.ation" &ar<eting / $ales mod les in phase E A24>. -C ;e% client / ;e% #- in phase E A24D. &iddleware in phase E A243.

SC'P$ '( PR'9$CT5 6o implement &! $A* C)& 7.0 software for 5D state of #$A with
connecti,it! to Corporate 8ead0 arters in 8er.ogena rach" 1erman!.

Responsi:ilities during Phase1 AD1, o the pro0ect 5ase Custo#i6ation21

-n,ol,ed in creation and c stomi.ation of 5usiness Partners.FAdidas" 6a!lor&ade4adidas" &a,ic" Arc@6er!x" ClichA" =onafire" -n4ho se &an fact ring E Air%ags). Created n m%er range and gro ping" different roles for maintaining = siness *artners" create regions" and config red field setting as well as ,is al config ration tools FGC6). Created = siness *artners relationship in ,ario s gro ps and maintained it as per re0 irement c stomi.ation of % siness partners incl ded maintaining the forms of address" data origin and stat s management. Created 5P Relationship Categor" as per client re0 irement. -mplemented 'rgani6ation Deter#ination Procedure &'DP;" action profiles to rele,ant transaction t!pes for a tomatic partner processing. 2efine r les to determine the 9rgani.ational nit responsi%le and assign specific attri% tes to the

organi.ational nits and also lin< to hierarchies to form f nctional relationships.

+ormation of organi.ational model incl des di,isions" distri% tions" t pple and maintenance of the sales area data for carr!ing o t the sales process of an organisation" create position" ser and assign it to organi.ation model assign attri% tes to position. C stomi.ed Partner Deter#ination procedure &PDP; sing access se0 ence" stat s profile" text determination proced re" and item categor! determination and sed in appropriate transactions. Territor" Manage#ent" C stomi.ed territor! hierarchies" Categories" Galidit! *eriod and = siness *artners" s %se0 entl! assigned to the hierarch! nodes in the 9rgani.ation #nit. Cop"ing control and incompleteness chec< for transaction. C stomi.ed the Transactions F% siness acti,ities" lead" opport nit! and 0 otation). C stomi.ed and Config red partner determination proced re" stat s profile" 9rgani.ational data profile" and date management. Cop!ing Control in 6ransaction. $etting for lead as lead 0 alification" gro p" origin" priorit! and 0 estionnaire. C stomi.ed the 5usiness Activit" %! creating action profile. C stomi.ed Task Manage#ent. C stomi.ed and config red Action Pro ile as per ser criteria for 6ransaction" &*C&" and Acti,ities etc. C stomi.ed Product hierarchies" Categories" Created Attri% tes" $et t!pes" Assigned Attri% tes to set t!pes f rther assigned set t!pes to the hierarch! and categories and then to the prod ct. Config red additional relationship to the prod ct.

Sales21
2efine the transaction t!pes" item categories / item categor! determination #nder partner determination proced re defining access se0 ence" *2*" partner f nction / assigning *2* to

transaction t!pe. H alif!ing lead into opport nit!" c stomising sales c!cle phase" phase anal!sis" assigning phase to opport nit!. C stomised sales H otation" sales order as per client re0 irement. Cop!ing control" +ollow4 p transaction. Cop!ing of % siness acti,it! and tas< and assigning them to ,ario s phases of sales process. $etting for opport nit! as sales assistance" % !ing centre" opport nit! gro p" opport nit! priorit! and origin. Config red 'pportunit" Manage#ent with sales c!cle to control sales process. &anaging Actions %oth in transactions and mar<eting planning.

Marketing21
;or<ed with mar<eting plan / Campaign management" maintained mar<eting acti,ities and campaign promotion. C stomi.ing and assigning stat s profile" action profile" target gro p / field gro ping to campaign. C stomi.ing mail form / assigning mail form to campaign and exec tion of campaign. ;or<ed in mar<eting planner in creating mar<eting programs , marketing plans and campaigns & maintaining marketing calendar. C stomi.e the campaign t!pes" o%3ecti,es" tactics" and a thori.ation. #nder segmentation maintain prod ct attri% tes for prod cts. Created / maintaining external list in external list management. Bead creation" 0 alification and despatch lead to sales order. 2efining 0 estioners" defining determination for 0 estionnaire and assigning 0 alification le,el to 0 estionnaire. As per 0 alification le,el con,erted lead to opport nit! thro gh cop!ing control proced re.

Responsi:ilities during Phase1 AD1% o the pro0ect )C We: client

2efined -C ;e% client profile" framewor< profile and assigned it to organi.ation str ct re as per client re0 irement. 2efined 'a,igation =ar *rofiles. Config red 'a,igation =ar and 6ransaction Ba ncher %! integrating new % ttons into 'a,igation =ar. Config red 6ool%ar %! defining new tool%ar % ttons and tool%ar profile.

We: 8)
2efined 'a,igation =ar *rofiles. Config red 'a,igation =ar and 6ransaction Ba ncher %! integrating new % ttons into 'a,igation =ar. Config red 6ool%ar %! defining new tool%ar % ttons and tool%ar profile. Assigning wor< centre / wor< centre lin< gro ps to na,igation %ar profile. Assigning logical lin<s / direct lin< to na,igation %ar profile

Responsi:ilities during Phase1 AD1< o the pro0ect Middle ware

&aintain )+C destination for )I3 s!stem. -n,ol,ed in ploading c stomers from )I3 so rce s!stem to C)& in data exchange. -n,ol,ed in acti,ating o t%o nd 0 e es in )I3 and in%o nd 0 e es in C)& -nitial download of )I3 related data and its monitoring. $et p and control the data exchange %etween C)& &iddleware and 9B6* )I3 s!stem.

Educational Background:-

QUALIFICATION
&BA

BOA !" UNI#E $IT%

%EA

ICFAI , Gurgaon "umaun #niversity C%&' %oar( C%&' %oar(

2 ! 2 2 2 $ ) 2

B'B'A Intermediate (ig)*c)ool

$U&&E T AININ+:Organi,ation: $)arek)an Limited Location: *ew +elhi !uration, ! weeks -)th may 2 . to )th /uly 2 .0 -ro.ect Title: 12erformance of %ankex in comparison to &ensex3 /e0 Leaning*: +evelopment of communication skills "nowle(ge of stock market

-er*onal !etail*:+ather@s name 2ate of =irth *ermanent Address 5 &r. J $ )andhawa 5 D8 th dec >?85 5 8o se no. D0" ,i3a! nagar Jaship r" #ttara<hand. C rrent Address Bang age <nown 8o%%ies 5 C3I73 22A +lats Jal<a3i" 2elhi 5 (nglish" 8indi" p n3a%i 5 *la!ing ,oll! %all and $wimming .

Re erences
>. &r.=rian Carter " C(9" 'anosoft Corporation" #$A &anager *hones5 00>3D3D7>>6>? -'2-A (4mail -25 ceo@nanosoft sa.com 46>05654I406>D775 rohan.,erma@nanosoft sa.com C8RR$NT CTC 2 <.= 7ac per Ann m. $>P$CT$D CTC 2 As *er Compan! 'orms. D. &r. )ohan Germa" *ro3ect 'anosoft Corporation" *hone5 0>>4 &o% 'o5 ????>>??53 (4mail -25