e-Transformation Turkey Project: Project :

Information Society Strategy and e-Government in Turkey

Emin Sadik AYDIN

STATE PLANNING ORGANIZ ORGANIZATION Information Society Department
April 28, 2010 2010

Agenda
Information Society Indicators e-Transformation Turkey Project
Studies prior to the Project Background information Organizational Structure

Information Society Strategy

e-Government in the Strategy

e-Government in Turkey
e-Government Policy Major e-Government Applications / Projects Ongoing e-Government Applications / Projects Some of the Main Achievements
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Legal Framework

Information Society Indicators

ICT Sector Profile
Market size: from 10,3 billion USD in 2002 to 21.8 billion USD expected in 2009 Broadband coverage almost 90% Internet gateway capacity up from 4,35 Gbps in 2004 to 206,5 Gbps in 2008

ICT Usage Statistics

Fixed Line Subscriber Penetration Rate (%) Mobile Telephone Subscriber Penetration Rate (%) Broadband Subscribers Penetration Rate (%) Internet User Penetration Rate (%)

2002 (end) 30 33,3 0,05 5,7

2009 24 89 9 38,1

Central Government Investment in IT (2009 prices)

267 million USD for 203 projects in 2002 590 million USD for 244 projects in 2009
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Number of Web Sites

25000 20000 15000 10000 5000 0 2004
* 16 April 2010

gov.tr others total

2005

2006

2007

2008

2009

2010*

- May 2003 : 2,260 government related web sites - April 2010 : 21,792 government related web sites - # .tr web sites : +216.000
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Readiness to Information Society

Networked Readiness - World Economic Forum
20052006 # of Countries Turkey 115 48 20062007 122 52 2007- 2008- 20092008 2009 2010 127 55 134 61 133 69

e-Readiness Ranking - The Economist

2004 # of Countries Turkey 64 45 2006 68 45 2008 2009 70 43 70 43

Turkey in e-Government Benchmarks

EU, 20 Basic Public Services Maturity Level, Cap-Gemini, 2007

All 20 Services (%) Turkey EU 27+ 69 76 12 Citizen Services (%) 57 70 8 Business Services (%) 86 84

Sept 2007; EU 27+: EU27, Turkey, Iceland, Norway, Switzerland

Studies and Initiatives prior to e-Transformation Turkey Project

World Bank (1993): Turkey: Informatics and Economic Modernization Ministry of Transport (1999): TUENA Masterplan for Turkish National Information Infrastructure Undersecretariat of Foreign Trade (1998-2002): Coordination Council for e-Commerce Prime Ministry (1998-2002): KamuNET Turkish Informatics Assembly (May 2002) Prime Ministry (2001-2003): e-Turkey Initiative
Lisbon Strategy, 2000 e-Europe (+) Initiative

e-Transformation Turkey Project (1)

Urgent Action Plan (2002) Public Management Reform e-Transformation Turkey Project The Project initiated in February 2003 with Prime Ministry Circular (2003/12, 27 February 2003) 3 main goals of the Project:
- Achieving efficiency and effectiveness in e-Government projects - Coordination of information society activities - Alignment with EU in ICT

SPO, responsible institution Information Society Department, established in March 2003.

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e-Transformation Turkey Project (2)

Two Action Plans prior to the Strategy 1- Short Term Action Plan (STAP) with 73 actions (2003-2004) (success rate: 47%) 2- 2005 Action Plan with 50 actions (2005) (success rate: 40%) Information Society Strategy and Action Plan covers 2006-2010 period 111 actions Lisbon Strategy Institutional Structure renewed in e-Transformation Turkey Executive Board 2005; i2010 e-Transformation Leaders Advisory Board

Organizational Structure
Members

Minister of State

Executive Board
(9 members)

1- State Minister (SPO) 2- Minister of National Education 3- Minister of Transport 4- Minister of Industry and Trade 5- Undersecretary of Prime Min. 6- Undersecretary of SPO 7- Undersecretary of Mo Interior 8- Undersecretary of Mo Finance 9- Chief Advisor to Prime Minister

Transformation Leaders Board (42 members)

State Planning Organization

Advisory Council (26 members members) )

Information Society Department

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Information Society Strategy Preperation

International procurement (2005)
(Peppers & Rogers Consultancy) Participatory approach Questionnaires Interview with firms and NGOs Citizen survey Business survey Workshops

Strategy was put into implementation in July 2006 Integrated into 9th Development Plan, Medium-term Programs and annual programs

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Turkeys Information Society Approach

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Information Society Strategy Strategic Priority Areas

1. 2. 3. 4. 5. 6. 7. Social transformation ICT adoption by businesses Citizen oriented public service Modernization of public management Globally competitive ICT sector Competitive, widespread and affordable telecom infrastructure and services R&D and innovation in ICT

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e-Government in the Strategy (1) 1) Citizen Focused Service Transformation

Objectives

Citizen focused approach Service transformation Communication management e-Government applications Health Information System Education and Information Portal e-ID Card Address registry
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Some of the Key Actions

e-Government in the Strategy (2) 2) Modernization in Public Administration

Objectives Shared Technology Services and Infrastructure Effective Procurement Management Data and Information Management Electronic Communication Human Resources and Competency Development Security and Privacy of Personal Information Some of the Key Actions Dissemination of e-Government Gateway Services Usage of Open Source Software in Public Institutions Shared technology and services (e-Government Gateway, call center, secure government intranet, etc.) ICT project implementation and competency development in public institutions
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e-Government Policy
Principles:
participatory, transparent and accountable e-government structure interoperable and integrated electronic public services based on sharing of information and documents within and among the agencies focused on the needs and life cycles of citizens and businesses secure, one-stop, continuous and multi-platform service provision

Four basic databases/the backbone:

1.Real person database- single ID number (realized) 2.Legal person database- single ID number (pilot realized) 3.Address records database (realized) 4.Title deeds information system (underway)

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Major e-Government Applications / Projects (1)

e-Government Gateway
one stop shop, integrated, multi-channel (internet, mobile, call centre) service delivery platform common platform for identification and payments launched in December 2008 with 22 services
currently, 163 services of 22 agencies

mobile portal launched in October 2009

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Major e-Government Applications / Projects (2)

Central Census Management System (MERNIS)
Unique ID number for all citizens (over 130 million records database)

Identity Sharing System (ISS)

ID data sharing platform through web services More than 2,500 agencies, both public and private, signed protocols to use the system PM Circular dictates public agencies do not require citizens to submit ID records and address information and obliges them to acquire this information through ISS

Address Record System

Citizens address records are integrated with MERNIS through ID numbers
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Major e-Government Applications / Projects (3)

National Judiciary Informatics System (UYAP) aims to ensure fast, reliable and robust judicial system comprises all of the courts, public prosecutors, prisons, other judicial institutions and other government departments serves 40,000 officials and judges, 66,000 lawyers and for all citizens litigate online case, reach and examine case information inform citizens of their cases through SMS Ministry of Justice announces 2.7 billion savings with 22 applications of UYAP
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Major e-Government Applications / Projects (4) Internet Tax Office

online tax declarations and payments online payment of motor vehicle taxes and traffic fines 99 % all tax returns are declared online OECD study shows unit cost of tax revenue collection decreased from 2 $ to 0.35 $

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Major e-Government Applications / Projects (5)

Police Network and Information System (POLNET) covers 684 locations internal applications (26 main applications, 51 search programs and 26 local applications) some online applications:

passport application driving license (application and information on penalty points) denounce on public order and security search for lost persons

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Major e-Government Applications / Projects (6)

Accounting Office Automation Project (Say2000i) Network for communication and data transfer for over 6,000 users in 1,660 auditing branches and 39,500 budget offices throughout the country All financial transactions are processed online and followed in real-time

e-Budget
Online demand for budget allocation for public agencies Keeping real-time track of budgetary spendings
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Major e-Government Applications / Projects (7) Customs Modernization Project

facilitate legal trade and prevent illegal trade by using ICT customs formalities are carried out in a computerized media in real-time 100% of all customs transactions are processed electronically about 6.3 million import and export declarations were transacted in automation (2009)

e-Document in Foreign Trade

foreign trade transactions, with a standardized e-Document in order to create effective, efficient, fast and reliable eBusiness infrastructure a Single Window Environment for all information and all relevant parties
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Major e-Government Applications / Projects (8) Social Security e-Declaration Project

social security premiums of employees declared online pay the premiums electronically verify payments made and outstanding balance more than 90% of the firms send their declarations online

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Major e-Government Applications / Projects (9) Turkish Foreign Investment Portal

Guide for foreign investors on; starting a business, cost of doing business, taxes and incentives, special investment zones, demography and labor force, business environment and business legislation infrastructure, economic outlook Investment Support and Promotion Agency assists investors in Arabic, Chinese, English, French, German, Italian, Japanese, Korean, Russian, or Spanish as well as Turkish
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Major e-Government Applications / Projects (10)

KOBINET for SMEs

Information about business environment (marketing, management, taxes, human resources, internet and technology, finance, insurance and labor regulations) Information about firms, online business offers 22,915 members provides user ID, password, e-mail address, web pages in 7 languages as free of charge

Tourism Portal
information on history, heritage, life-culture, travel guide, where to go and business balloon, golf, museums, congress, yachting, hunting, bird watching, mountaineering, paragliding, diving, winter sports, caving, thermal resorts, highlands, youth tourism, botanical species, faith tours
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Major e-Government Applications / Projects (11) Electronic Signature and Certification Authority
Electronic Signature Law is effective since 2004 electronic signature has the same legal effect as that of a handwritten signature Public Certification Authority (PCA) for public agencies 3 private electronic certificate service providers

Mobile electronic signature

introduced by a Turkish GSM operator initial applications in banking, customs, justice and some local administrations

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Major e-Government Applications / Projects (12)

e-Government Gateway Central Census Management System (MERNIS) Identity Sharing System (ISS) Address Record System National Judiciary Informatics System (UYAP) Internet Tax Office Police Network and Information System (POLNET) Accounting Office Automation Project (Say2000i) e-Budget Customs Modernization Project e-Document in Foreign Trade Social Security e-Declaration Project Turkish Foreign Investment Portal KOBINET for SMEs Tourism Portal Electronic Signature and Certification Authority Mobile electronic signature www.turkiye.gov.tr www.nvi.gov.tr www.nvi.gov.tr www.nvi.gov.tr www.uyap.gov.tr www.gib.gov.tr www.egm.gov.tr www.muhasebat.gov.tr www.bumko.gov.tr www.gumruk.gov.tr www.dtm.gov.tr www.sgk.gov.tr www.invest.gov.tr www.kobinet.org.tr www.goturkey.com www.kamusm.gov.tr www.btk.gov.tr 29

Ongoing e-Government Applications/Projects (1)

e-ID Card
electronic citizenship cards including biometric elements pilot implementation is started will be deployed countrywide in 2011

The Land Registry and Cadastre System (TAKBIS)

set up in 379 land registry offices and 30 cadastre offices provide accurate, valid and reliable land information keep land registry and cadastral survey maps updated

Electronic Public Procurement System

online procurement announcement, submission of tender documents, tender results, clearance of bidders medical equipment and consumables info bank for submission of bids online catalog and purchase from the State Supply Office the State Supply Office uses e-procurement for its own purchases

Central Information System for Legal Entities

unique ID number for all legal entities and one-stop application for establishing a new business
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Ongoing e-Government Applications/Projects (2)

e-Health
National Health Information System Project Online Health Services - Appointments Family Medicine Information System Tele Medicine

e-Employment
electronic platform for unemployed and employers searching for work and labor online submission of work and labor demand search for both employers and unemployed

e-Invoice and Accounting Ledgers

initiated in February 2008, provides huge savings both for public and private since its inception over 718 million second copy of invoices printing has been saved 16 registered users

Culture Portal
interactive information portal on Turkish culture, history and tourism
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Some of the Main Achievements (1) Interoperability & Standards for e-Government
Guide for Interoperability Guide for Public Agency Web Sites A unique number for all citizens and ID Sharing System Reference for electronic document management (TSE 13298) Public Electronic Certification Authority (e-signatures)

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Some of the Main Achievements (2)

Education
Broadband access to 36,082 schools and agency (2009) VSAT internet connection to 4,917 schools (2009) 94 % of primary and 100% of secondary school students have broadband access 29,000 IT classrooms

Student Information System

Parents are able to reach information on grades and average of their children and any other information needed

Public Internet Access Points (PIAPs)

1,850 PIAPs

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Some of the Main Achievements (3)

Software Sector
Main policy tool for software sector is Technology Development Zones where the software companies comprise more than 60% of total number of companies located in these zones. The number of established Technology Development Zones is 37, among which 26 are actively operating and more than 9,102 researchers are employed. (February 2010) The other mechanism, the Law No 5746: Supporting Research and Development and Innovation Activities has come into force in March 2008. This law regulates incentives provided in the field of R&D and innovation. Incentives: R&D expenditures discount, income tax exemption and insurance premium support
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Legal Framework (1)

Basic information society legislation
Right to Information Law (2003) Inclusion of cybercrime in the Criminal Code (2004) Electronic Signature Law (2004) Amendments in the IPR Law Universal Service Law (2005) Law No. 5651 on regulating broadcast in Internet and combating crimes committed through such broadcast (2007) Electronic Communications Law (2008) Secondary legislation on telecommunications

Other legislative framework regarding IT and e-Government

Public Procurement Law (2008) Census Services Law Law No.5942 amendments in the Traffic Law No.2918 Circulars regarding the payment of taxes online, social security related law and by-laws

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Legal Framework (2)

Draft Data Protection and Privacy Law (pending in the Parliament) e-Commerce related works regarding the harmonization of 2000/31 EC is underway Draft law covering partial amendments for various e-government services

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Thank you

www.bilgitoplumu.gov.tr
[email protected]
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