21 & 22 July 2010, Pearl Continental Hotel, Lahore
9:00 am - 5:00 pm Key Benefits Present to audiences with confidence and conviction Strengthen your written communication skills in emails, proposals and reports Chair and facilitate productive meetings that deliver successful results Influence and negotiate to maximum effect for the benefit of your business Enhance your working relationships Inspire and influence your teams, peers and clients with logical and motivatinal communication Project confidence through the way you communicate
Fax: 021-34520708, E-mail: [email protected], [email protected] www.octara.com For Registration: An interactive training course to improve your total business communication skills Effective Business Communications Book 2 seats & SAVE PKR 8,000 Karen S. Allawala Over 3 decades of corporate experience as a professional speaker A revolutionist & renowned specialist in all areas of business communications A double major in education from Wayne State University, Michigan Associate of Womens Community Correctional Centre, USA Associate of Womens Leadership Development, USA Course Facilitator 05% 25% 25% 20% 15% 10% Training Methodology Games Role-plays Classroom Simulation Group Discussion Exercises Lectures 19 & 20 July 2010, Sheraton Hotel, Karachi 21 & 22 July 2010, Pearl Continental Hotel, Lahore Effective Business Communications Course Overview: In today's competitive business world and difficult economy, lucid, effective communication is more essential than ever before. It is the foundation on which companies and careers are built for lasting success. Whether it's a face-to- face conversation or a professionally written e-mail exchange, a meaningful message establishes a connection that leaves a powerful impression. Theres a need for every organization to periodically take stock of standards they have reached in the key fields of personal and interpersonal effectiveness. This 2 day multi-core module is designed to cover all aspects of business communication which will help you to develop and engage in a responsive communication style, which will give positive results for you and your organization. You will walk away with new communication skills that will enable you to speak and write with confidence. Who should attend? The course is well suited for professionals throughout management cadre, who already have a good english speaking and writing background, looking to further develop effective business communication skills that logically structure them to inspire, motivate and influence their teams, clients and peers. 'Thank you for assisting our team in coming up with great solutions on how to address 'pre-empting problems and coming up with solutions' in our presentation to our Senior Management staff' Philip Morris International 'Karen your formula for writing memos has reduced my writing time by over 75%' Marcio, IT, Brazil What delegates have said about Karens previous courses: Karen S. Allawala Course Facilitator Karen Allawala began her training 30 years ago in USA speaking from different podiums advocating the importance of soft skills training in the work place. Her innovative ways of communicating with participants and engaging them to learn new ways to think, continue to have superb results. Throughout her early public speaking and coaching career, Karen managed her own direct mail company. She has also spoken on various radio talk shows. Her corporate clients in USA included; Continental Airlines, Allied Memorial Bank, Williamsburg Bank, Houston Light and Power Co., and Texas Instruments, WCCC - Womens Community Correctional Center. Karen specializes in areas of Business Communications, Presentation Skills, Interviewing Skills, High-Powered Sales, Leadership, Managerial Skills, Mediation, Psychometric Testing, Work Life Balance, Social Etiquette, Scenario Planning, Team Building, and Motivation. While living and travelling in South- East Asia, Karen introduced a new formula to assure clarity and focus in business communication. This method triggered general acceptability in Asian corporate circles especially in the rapidly growing telecommunication and financial services industries. She developed a unique business communication program that revolutionized the way people communicate in business environments. Karen travels between Pakistan and Hawaii, where she presently lives. She is actively associated with the Womens Community Correctional Center, (WCCC), in Hawaii. She continues to conduct one on one coaching at the WCCC to help the women to self regulate and gain control of their lives. Karen holds a double major in education from Wayne State University, Michigan, USA. Karen has trained partcipants from: Effective Business Communications Day TWO Deliverables: Participants will be able to: Resolve differences and handle conflicts Learn to successfully negotiate what you want from a deal Deal with difficult negotiators Create a strong negotiating position Manage issues of gender and culture Become better leaders and team-builders Avoid feeling disappointed Conduct negotiations with confidence
Deliverables: Participants will be able to:
Know how to prepare for a meeting, from information sent out prior to a meeting, note-taking and follow - up after a meeting Identify if they are a builder, blocker or maintainer in a meeting Know how to create a willingness for all the silent speakers so that they can safely contribute to the discussions Know how to keep people focused on the topic at hand Know how to facilitate and process a meeting
Module - 3: Negotiating, Influencing, Persuading
Objectives: Learn crucial language skills that breaks down barriers to opposition Practice consensus building with a diversity of opinions Practice connecting with the needs and understanding the feelings of a person before you correct them Learn how to qualify and clarify another persons response Understand the real meaning of a win/win situation Remain open to different cultures and indoctrinations Work through road blocks that stall negotiations Learn how to remove interpretation of underlying messages that have many meanings
Module - 4: Chairing & Facilitating Meetings
Objectives: Understand the 4 styles of meetings Learn how to develop a valid solution to a problem Practice regulating time to participate Each person must have time to participate in decision making activities Develop patience for diversity of viewpoint Participants must possess capability to look at a problem in different ways to avoid patterned thinking Allow expressiveness Participants must feel free to express facts, opinions and feelings Demonstrate open-mindedness Participants must come with willingness to listen to others
Deliverables: Participants will be able to:
Know how to write objectives for a presentation Understand your intent for making a presentation Know how to inform or influence people when making a presentation Know the best introductory skills Know how to respond to audiences when asked tough questions Know how to handle questions at the end of a presentation Know how to distress before making a presentation
Deliverables: Participants will be able to:
Have 2 formulas that create an effective introduction, body and conclusion that enables them to write the perfect e-mails, memos, and problem solving letters Spot missing information in correspondence that can slow down responses Identify vague words and replace them with specific statements that give the reader complete clarity on the subject matter Write with compassion and assertiveness without compromising their intent by creating a clear content preview, gaining the readers attention and establishing specific benefits to them Write concise instructions so that the reader does not have to guess what action to take once he receives the correspondence
Day ONE
Module - 2: Presentation Skills
Objectives: Present topics with clear, concise and effective objectives Provide opportunities to practice active presentation skills Present information with an effective introduction, body, and conclusion Practice distressing before making a presentation Paraphrase and get clarity from audiences questions before you give a response Walk a catwalk with confidence and make an introduction Overcome the fear of public speaking Make a clear, concise and persuasive presentation Increase participants confidence when you deliver a presentation Answer questions assertively and effectively
Module - 1: Business Writing
Objectives: Write a short introduction of correspondence that immediately tells the reader what your letter is about Practice writing objectives Practice writing a problem solving letter using a 6 step formula Responding compassionately to a complaint letter How to write a response letter that represents your organization Taking the I out of your letter Practice using a formula to write a perfect Memo Practice writing using specific language that gives the reader complete clarity about the subject Identify and omitt vague language
Work sh op I nvest ment
Course material, Octara certificate, lunch, refreshments & business networking PKR 23,999/- per participant on 2+ nominees Registration Note Participation will be confirmed subject to receipt of payment. Octara Cancellation Policy Our Cancellation Policy is activated as soon as the duly filled signed & stamped Octara Registration Form is received from the client. Cancellations made at least 10 working days prior to the course will be refunded in full. If a booking is cancelled 10 to 7 working days before a course, a Cancellation Fee of 25% of the course fee is payable. For cancellations made within 7 working days, no refunds can be given. Cancellations must be confirmed by letter, fax or email. Substitutions may be made at any time. Notwithstanding the above, delegates may transfer to another course to be run within 6 months. Variance in the course fee will be invoiced or adjusted accordingly. To receive this flyer by e-mail drop us a line at [email protected] To view reports on our past training workshops and events logon to www.octara.com E-mail or Fax your nomination(s) to: E-mail : [email protected] : [email protected] Fax : 021-34520708, 021-34546639 Send your cheque in favor of Octara Private Limited to: Muhammad Imran Anwer Octara Private Limited 2/E-37, Block-6, P.E.C.H.S., Karachi. Tel: 021-34534261, 021-34536315, Cell: 0321-2670041 Send us your: Name | Designation | Organization Mailing Address | Phone, Fax and E-Mail Registration & Payment Options SAVE PKR. 4,000 per participant *Octara reserves the right to change courses, dates, content or method of presentation. Bring This workshop can be customized to suit specific needs of your organization at significant savings. Please contact Mohsin Rahim at [email protected] or call at 0321-2133409 for more details In-house Logistics Partner Strategic Partners Partners Upcoming Programs Book your seat TODAY! Effective Business Communications tinyurl.com/octaratrainings Connect with Octara on social networks: facebook.com/octara.trainings twitter.com/teamoctara youtube.com/octaratraining July 2010 Staying in the Helicopter
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