Business Result Starter audio scripts

Unit 1
01

Luis
Fabienne
Tageshi
Paula

02
1
2
3
4
5
6

Hello, Im Luis Moreira.

Hello, my names Fabienne Mercier.
Hello, Im Tageshi.
Hi, Im Paula.

IT technician
finance director
office assistant
sales representative
engineer
human resources manager

03

technician
director
assistant
representative
manager
engineer

04

Fabienne
Luis
Paula
Tageshi
Paula

05

Jacob
Kenji
Jacob
Maria
Jacob
Alice

06

Jacob
Maria
Jacob

07
A
B
A
B
A
B
A
B
A
B
A
B

Im a human resources manager. Whats your job, Luis?

Oh, Im a finance director.
Whats your job, Tageshi?
Im an IT technician. And you?
Im an office assistant.
Hi, Im Jacob.
Im Kenji. Hello.
And youre Alice.
No, Im not Alice. Im Maria.
Sorry. Youre Alice.
Yes. Hello.
Are you an office assistant?
Yes, I am. Are you a human resources manager?
No, Im not. Im a finance director.

Hello. Are you Tomas?

No, Im not.
Are you an IT technician?
No, Im not.
Whats your name?
My names Enzo.
Are you a sales representative?
No, Im not.
Are you a sales manager?
Yes, I am.
So, youre Enzo Silva.
Yes.

Business Result Starter audio scripts

08

ABCDEFGHIJKLMNOPQRSTUVWXYZ

09

Assistant
Manager
Assistant
Manager
Assistant
Manager
Assistant
Manager
Assistant
Manager
Assistant

David?
Yes?
Is Stevens surname Azikiwe or Azakawe?
Azikiwe.
Can you spell that?
Its A-Z-I-K-I-W-E.
A-Z-I-K-I-W-E. Azikiwe. Thanks. Oh. And one more. Mrs Borysiak. Whats the first name?
Er Gabryjela.
Oh! Can you spell that?
G-A-B-R-Y-J-E-L-A.
G-A-B-R-Y-J-E-L-A. Thanks.

10

1 Franco
Good morning. Are you Kasia?
Kasia
Yes, I am.
Franco
Im Franco. Nice to meet you.
Kasia
Nice to meet you too.
2 Sally
Hello, Franco.
Franco
Hi, Sally. Kasia, this is Sally, my assistant.
Kasia
Good afternoon, Sally. Nice to meet you.
Sally
Nice to meet you too, Kasia.
3 Franco
See you soon, Kasia.
Kasia
Yes, see you soon. And it was nice meeting you, Sally. Goodbye.
Sally/Franco

11

1 Good morning. Are you Kasia?

Yes, I am.
2 Im Franco. Nice to meet you.
Nice to meet you too.
3 This is Sally.
Good afternoon, Sally. Nice to meet you.
4 See you soon.
Yes, see you soon. And it was nice meeting you, Sally.
5 Goodbye.
Bye.

Unit 2
12

Saleh
Ricardo
Saleh
Ricardo
Saleh

13

1 A
B
2 A
B
A
3 A
B
A
B
A

Hello. Are you Ricardo Ferreira?

Yes, I am.
My names Saleh Al-Banwan. I work for Zain.
Oh, nice to meet you.
Im an engineer in the head office in Kuwait. Heres my card.

Hello, Im Alex. I work for Santander.

Nice to meet you.
Hi, Im Jae Min. Im a marketing assistant.
Whats your company?
Its Asiana Airlines.
Whats your name?
Ricardo Ferreira.
Nice to meet you, Ricardo. Im Jae Min.
Nice to meet you too. My company is Petrobras. Heres my card.
Thanks.

Business Result Starter audio scripts

Bye.

14

Spain
China
Brazil
Japan
Kuwait
Germany
South Korea
the USA
Saudi Arabia

15

1 A
B
A
B
2 A
B
A
3 A
B
A
B
4 A
B
A
B

16
A
B
A
B
A
B
A

Where are you from, Saleh?

Im from Saudi Arabia.
Wheres your head office?
Its in Kuwait.
My names Alex. Im from the USA.
Whats your company?
My company is Santander. Its a bank in Spain.
Hi, Jae Min. Are you from South Korea?
Yes, I am.
Wheres your head office?
Its in Seoul.
Where are you from, Ricardo?
Im from Brazil and I work for Petrobras.
Wheres your head office?
Its in Rio de Janeiro.

Hello, I work for Oltecha.

Nice to meet you. My company is Petrobras.
Is your head office in So Paulo?
No, it isnt. Its in Rio. Wheres your company?
I work in So Paulo and the company head office is in Stavanger.
Is Stavanger in Norway?
Yes, it is.

17

0123456789

18

078542

19

6720

20
1
2
3
4

21
A
B
A
B

Flight BA 3710 for Paris is boarding. Thats British Airways flight 3710.
The security code for my company is 2828. Thats 2828.
My credit card number is 4162 7409 3708 2358. Let me repeat that. 4162 7409 3708 2358.
My passport number is 654218792. Thats 654218792.
Good morning. Inditex Spain.
Good morning. Can I speak to Aitur Garitano, please?
Yes, of course. One moment.
Thanks.

Business Result Starter audio scripts

22

1 Maria
Caller
Maria
Caller
Maria
Caller
2 Maria
Caller
Maria
Caller

Hello?
Hi. Is that Rosa?
No, it isnt. Its Maria.
Oh, is Rosa there?
No, Im sorry, shes out.
OK. Thanks.
Good afternoon, Maria speaking.
Hello. Is Rosa in the office?
Yes, sure. One moment.
Thanks.

Unit 3
23

Mieszanka is a company in Poland. The sales office is in Warsaw. The head office is in Katowice. The old factory is also
here. The new factory is in Poznan. Its a factory with a big warehouse, new offices, a car park, and a good cafeteria.

24

a warehouse
a factory
a cafeteria
a reception
an office
a car park

25

1 A
B
2 A
B
3 A
B
A
B

26

1 A
B
A
B
A
2 C
A
C
A
C
3 C
B
C
B
C

27
1
2
3
4
5

Is your sales office in London?

Yes, it is. Its small, but its in the centre of London.
Wheres your company?
The head office is in Milan, but the factory and the warehouse are in Turin. They are old, but they are big.
Wheres the cafeteria?
Here.
Is it good?
Yes. Its small, but the food is good.
Hello.
Hello. Were here for Mike Thompson. My names Sonia Jones and this is Bill Dare.
OK. Whats your company?
Introcom.
OK. One moment.
Hello. Mike Thompson.
Hello, Mike. Its Gill. Two people are here for you.
Who are they?
Sonia Jones and Bill Dare from Introcom.
Oh yes, of course. Thanks, Gill.
Hello, Sonia.
Hello, Mike. Nice to see you again.
Wheres Bill?
Hes in the cafeteria.
Oh, OK. Lets have a coffee then.

www dot bp dot com

www dot jbs dot com dot br
www dot toyota dash global dot com
d dot roberts at fisons dot co dot uk
juan underscore mata at nike dot com

Business Result Starter audio scripts

28
A
B
A
B

My address is d dot roberts at fisons dot co dot uk.

Can you repeat that?
Yes, its d dot roberts at fisons dot co dot uk.
Thanks.

29

Can you repeat that?

Unit 4
30

Joanna My names Joanna. Im from Hungary and I live in Sopron. I work for a software company. We make CD-ROMs
and DVDs. Im a sales rep and I meet customers. I sell the products to training companies and schools. We
have three people in the Sales Department. I work in West Hungary and Austria.
Fred My names Fred Meesmaecker. Im from France, but I live in England. I work for Capgemini. Its a global
company. We have over 300 offices in more than 40 countries. Im a project manager and I manage a team of
IT technicians. I have eight people in my team and they manage computer systems for the client. This month,
we have a project with a food company.

31

work
live
make
manage
meet
have
sell

32

Logistics
Sales
Production
IT
Finance
Human Resources

33

departments
customers
products
companies
offices
technicians
employees
people
countries

34

Karla Good afternoon. Thank you for coming. Lets start with introductions. My names Karla and I manage the
Human Resources Department. And youre Astrid?
Astrid Yes.
Karla Where are you from, Astrid?
Astrid Im from Switzerland, but I dont live there.
Karla Where do you live?
Astrid I live in Germany with my husband. We live in Munich.
Karla Right. Do you work in Sales?
Astrid Yes, I do.
Karla Great, thanks, Astrid. And what do you do?
Mark Hi. My names Mark. I work in Finance.
Karla Thanks, Mark. Do you live in the USA?
Mark No, I dont. I live in Canada. Im from Vancouver.

Business Result Starter audio scripts

35

Martha
Janusz
Martha
Janusz
Martha
Janusz
Martha
Janusz
Martha
Janusz

Sales. Hello?
Hi. Is Liko there?
No, Im sorry, hes out. Can I take a message?
Yes, its Janusz in IT.
Oh, hi. This is Martha. Im the new sales assistant.
Hi, Martha. Im calling about the new sales website.
Sorry, one moment. OK. Go ahead. Whats the message for Liko?
Its about the sales website. Do you want dot com or dot co dot uk in the address?
Sorry. I dont understand. Can you repeat that?
The new website is www dot synox dash sales, but do you want synox dash sales dot com or synox dash
sales dot co dot uk?
Martha OK. Is there anything else?
Janusz Yes. Please call me back as soon as possible. My mobile number is 07700 897 833.
Martha So thats 07700 897 833.
Janusz Thats right.
Martha OK. Ill give Liko your message.
Janusz Thanks, Martha.

36

1 Hello. My names Raul Avasthi. Thats A-V-A-S-T-H-I. I work for Tinto Insurance. We have a software problem in the
office in Dubai. Can you call 00941 775 7568? Thanks.
2 Hi. This is Emily in HR. Sorry, I have a problem with my car, so Im late. Can you tell my team?
3 Its Jan Wilders in Rotterdam. Sorry, but theres a problem with your new software. Im not in my office so call my
mobile. Its 0031 476 4857. Thats 0031 476 4857. Its very urgent!

Unit 5
37
1
2
3
4
5

I
I
I
I
I

work
work
work
work
work

for
for
for
for
for

Gazprom. Its an energy company. We sell oil and gas.

Dassault. Its an aeronautical company. We make and sell aeroplanes.
Aldi. Its a retail company. We sell food.
Toyota. Its an automobile company. We make and sell cars.
Samsung. Its an electronics company. We make and sell televisions and mobiles.

38

Embraer is a Brazilian company. We make and sell aeroplanes. We have factories in Brazil and sales offices all over the
world. In the factories we build aeroplanes. We also design new products by computer in the R&D Department. We
export products to China, the USA, and Europe.
Uniqlo is a Japanese company. We sell clothes. We have stores in 13 countries around the world. Customers visit the
stores and buy the products. We also have an online store. Customers order products online. Then we deliver the
products to the customer.

39
1
2
3
4
5
6

buy
export
design
deliver
build
order

40

Auchan is a retail company. It sells food and clothes. It has stores in Europe and Asia. The head office is in Croix,
France. Martin Reuland works for Auchan, but he doesnt work in the head office. He is a store manager in Calais.
LG is an electronics company. It makes and sells televisions and mobile phones. Soo Jin Lee works in the R&D
Department in Seoul. She designs new products. LG has over 20 factories in eleven countries and exports products all
over the world.

Business Result Starter audio scripts

41

1 Does Martin work in Croix?

No, he doesnt.
2 Does LG export products?
Yes, it does.
3 Does Auchan have stores in Africa?
No, it doesnt.
4 Does Soo Jin Lee design new products?
Yes, she does.
5 Does she work in the Sales
Department?
No, she doesnt.

42

10 11 12 13 14 15 16 17 18 19 20 30 40 50 60 70 80 90 100 1,000

43

27 82 145 610 3,900 21,340 172,000 58,000,000

44
1
2
3
4

45
A
B
A
B
A
B
A
B
A
B
A
B
A
B
A
B
A
B

There are 1,600 employees in my company.

We export 250 cars a week.
Brazil has a population of 424,000,000.
We have 59 factories in 14 countries.
Hello, Euroboxes. Paul Rice speaking. Can I help you?
Hi, its Carel Peeters from Equest. Id like to order Standard Single Wall boxes.
One moment, please. Do you have the item number?
Yes, its SSW dash 3411.
Thanks. One box is 20 cents. How many would you like?
10,000.
So thats 2,000 euros.
Does that include delivery?
Yes, it does.
OK. And I also want 5,000 medium. The item number is SSW dash 3412. Whats the price?
One box is 25 cents. Thats 1,250 euros.
OK. Thats fine.
Right, so thats 10,000 small. And 5,000 medium. The total price is 3,250 euros.
Can you confirm my order by email?
Yes, of course. Whats your email, Carel?
Its C dot peeters. P-E-E-T-E-R-S at Equest dot co dot be.
Ill email that now.
Thanks very much.

Unit 6
46

1 steak and fries

2 mineral water
3 tea
4 chicken curry and rice
5 ice cream
6 cheese sandwich
7 orange juice
8 coffee
9 tomato soup with bread
10 salad
11 vegetable lasagne
12 chocolate cake

Business Result Starter audio scripts

47

Jarvis
So heres our company cafeteria, Mr Shimura.
Shimura
Its very nice.
Jarvis
And theres the menu today.
Shimura
OK.
Cafeteria assistant
Hello, can I help you?
Jarvis
What would you like?
Shimura
Id like steak and fries with salad. And mineral water.
Jarvis
OK. And can I have tomato soup with bread? Oh, and chocolate cake. And Id like tea.
Cafeteria assistant
So thats steak and fries, with salad, tomato soup with bread, chocolate
cake, mineral water, and tea. Thats twenty-three dollars, please.

48

Hello, can I help you?

What would you like?
Id like steak and fries with salad.
And can I have tomato soup with bread?
Thats twenty-three dollars, please.

49

Jarvis
Is your lunch OK?
ShimuraYes, its very good. I like steak.
Jarvis
We have a good cafeteria. What do you normally eat for lunch in Japan?
ShimuraWe eat a lot of rice.
Jarvis
Do you eat sushi?
Shimura(laughs) I dont like sushi, but Japanese people eat it.
Jarvis
Yes, I like Japanese food. Do you like Indian food?
ShimuraYes, I do.
Jarvis
Theres a good Indian restaurant in our town. Would you like to go there?

50
A
B
A
B
A

51
1
2
3
4
5
6

What do you do at lunchtime?

I sing in the company choir.
Can you sing?
Yes, I can. Do you want to come?
No. I cant sing.
play golf
play the guitar
speak English
play tennis
run a marathon
cook Italian food

52

Monday
Tuesday
Wednesday
Thursday
Friday
Saturday
Sunday

53
1
2
3
4

Its
Its
Its
Its

twelve oclock.
three fifteen.
seven thirty.
eleven forty-five.

Business Result Starter audio scripts

54

1 A
B
A
B
A
B
A
2 A
B
A
B
A
B

55

1 A
B
2 A
B
3 A
B
4 A
B

Do you like Mexican food?

Yes, I love it.
Theres a new Mexican restaurant in town. Would you like to have dinner?
Yes, please. That would be nice. What time?
Is six OK?
Im afraid Im busy at six. Is six thirty OK?
Sure. See you in reception at six thirty.
Hi. Do you want to play tennis after work?
Id love to, but I cant today.
What day can you play?
Er on Thursday?
OK. See you on Thursday.
Thatd be great. Thanks.
Would you like to play tennis?
Yes, thatd be great.
Do you want to play on Friday?
Id love to, but I cant.
What day can you play?
On Thursday.
Is six OK?
Im afraid Im busy at six. Is six thirty OK?

Unit 7
56

Mustafa Im an engineer. I work for an oil company and I manage projects all over the country. In my office, I have a
PC and a printer. On site, I have a tablet for notes and a digital camera.
Julie
Im a graphic designer in Brisbane, Australia and I work at home. I design websites on my laptop. I have Skype
meetings with clients so I need a webcam and headset. I also have a smartphone, of course!
Andrea Im in Sales. I work in an office. Sometimes I travel, and I work in my hotel room or in my car. I have a
desktop computer in my office. When I travel, I have my laptop and a small projector with me for
presentations. Oh, and my USB stick.

57

1 printer
2 USB stick
3 digital camera
4 webcam
5 headset
6 laptop
7 tablet
8 projector
9 smartphone
10 desktop computer

58

Felipe
Sarah

Hello, Sarah Portman? Im the new marketing assistant. My names Felipe Gonzales.
Hi, Felipe. Let me show you round. Right We have six people in the team. Our project manager is
Pierre. He manages key accounts. His office is there. Nadine is our IT manager. She manages the
website. Her office is there. And you are in this office. Your desk is here.
Felipe
Great, thanks.
Sarah
This is Simone, my PA.
Simone / FelipeHi.
Sarah
Olivier and Sandra, our other marketing assistants, arent here today. They are at a conference. Their
desks are over there.
Felipe
OK.
Sarah
You have a PC and phone on your desk. Oh, and the printer is here. We all use it. Its on switch is
there.
Felipe
Thanks.
Sarah
We have a meeting with Sales at ten oclock so if you

Business Result Starter audio scripts

59
A
B
A
B
A
B
A
B
A

I cant find my laptop.

Is it on your desk?
No, it isnt.
Is it on Pierres desk?
No.
Is it in Remi and Ludos office?
No, it isnt there.
Is it in your managers office?
Oh, yes, it is! Thanks.

60

Amanda Whats the problem?

Ryan
I need to have a video conference with Julie, but I dont know how to use this software. How does it work?
Amanda First, you need to enter her name.
Ryan
OK, so Julie Bamber.
Amanda Then click her name.
Ryan
OK.
Amanda Next, click the green video call button.
Ryan
Oh! Shes on the screen. Hello, Julie Julie? But I cant hear her.
Amanda And she cant hear you. Do you have a headset?
Ryan
Er, no, I dont.
Amanda No problem. You can use my headset. You need to connect it to your computer Does it work now?
Ryan
Yes, I think so. But she cant hear me.
Amanda Is your microphone on?
Ryan
I dont know. Where do I switch it on?
Amanda Just there.
Julie
Hi, Ryan.
Ryan
Yes! Now it works. Hello, Julie. Sorry about that

Unit 8
61

car
bus
train
bicycle
motorcycle

62

1 Donald
Taxi driver
Donald

Taxi driver
Donald
2 Donald
Check-in
Donald
Check-in
Donald

Check-in
Donald
Check-in
Donald
Check-in

Hello. Can you take me to the airport?

Yes. Which terminal do you want?
Terminal 2.
Here you are. Thats eight pounds fifty. Do you want a receipt?
Yes, please.
Hello. Im on the Muscat flight.
Can I have your passport and e-ticket, please?
Here you are.
Do you have any bags to check in?
Yes. One.
Heres your passport and your boarding card. Your flight leaves at one oclock. Please go to the
boarding gate at twelve fifteen.
What time does the flight arrive in Muscat?
Er at ten forty-five.
Thank you.
Have a good flight!

Business Result Starter audio scripts

63

Alice
Hi, Donald. Where were you yesterday?
Donald In Dubai. I was in Oman and the UAE for five days.
Alice
Oh, yes. How was your trip?
Donald OK. Our clients in Muscat were very happy with the new machines.
Alice
Great! Was Muscat nice?
Donald I dont know, because I wasnt there very long. Er I was in Muscat last Wednesday and Thursday and then
there were two meetings in Dubai yesterday. But they werent very useful. And what about you? Were you busy last
week?
Alice
I wasnt here. I was on holiday.
Donald Oh, yes. How was your holiday?

64

Donald
Alice
Donald
Alice

How was your holiday?

Great. We were in Barcelona for six days.
I was in Barcelona last year. It was a sales conference so it wasnt a holiday. The restaurants were very
good, but the city was busy. Were there hundreds of tourists?
No, there werent. It was quiet in the centre.

65

January
February
March
April
May
June
July
August
September
October
November
December

66
A
B
A
B
A
B
A
B
A
B
A

Hi, Anna. Can I check some dates with you?

Yes, of course.
When was your last trip to Turin?
Oh, it was in June 1st June.
And when is your next trip?
Its in August 3rd to 14th August.
And the factory visit, when is that?
Thats in September 11th September.
And whens the sales conference?
Its in November. It starts on 27th November and finishes on 30th November.
Thanks for your help.

67

1st June
3rd August
14th August
11th September
27th November
30th November

68

Simon
Ines
Simon
Ines
Simon
Ines
Simon
Ines
Simon
Ines

Hi, Ines. Its Simon.

Hi, Simon. How can I help?
Its about the meeting. Can we arrange a new date and time?
Yes, of course.
Are you free on Wednesday 31st at 2 p.m.?
Sorry, Im busy. Im visiting the factory on Tuesday and Wednesday.
How about Thursday morning? Are you free then?
Yes, Im free on Thursday morning. What time is good for you?
Is 10 a.m. OK for you?
Yes, sure. Is the meeting in your office?

Business Result Starter audio scripts

Simon Yes, it is. See you on Thursday 1st September at 10 a.m. Have a good trip.
Ines
Thanks.

69
1
2
3
4
5
6

Id like to arrange a meeting.

Im free on Tuesday 3rd April.
Is 2 p.m. OK for you?
How about Friday 11th February?
Sorry, Im busy.
The 21st April is fine for me.

70

Hi! Dont forget the meeting at head office on 29th April at 9 a.m. Please put the date in your calendar.

Business Result Starter audio scripts