GREAT ZIMBABWE

UNIVERSITY
FACULTY OF COMMERCE
NAME

MARVELOUS

SURNAME

MUGARI

REG NUMBER :

M122187

PROGRAMME :
SYSTEMS

INFORMATION

PART

3.1

FIRST ASSESSMENT REPORT

JURYFIN INVESTMENTS

Contents
ACKNOWLEDGEMENTS.................................................2
BACKGROUND................................................................3
INTRODUCTION..............................................................3
THE TECHNOLOGY OF JURYFIN....................................3
THE MARKET/CLIENTS SERVED BY JURYFIN...............4
THE MARKET/CLIENTS SERVED BY JURYFIN...............4
COMPETITERS OF JURYFIN...........................................4
VISION, MISION AND OBJECTIVES OF JURYFIN..........5
OGANOGRAM OF JURYFIN.............................................7
The companys organogram........................................8
.........................................................................................8
ROLES, TASKS AND RESPONSIBILITIES OF THE IT
DEPARTMENT..................................................................9
OPPORTUNITIES, PROBLEMS, AND THE MEANS
ADOPTED FOR EXPLOITING AND OVERCOMING THE
PROBLEM......................................................................10
ORGANIZATIONAL CULTURE (I.E INDUSTRIAL
RELATIONS, NORMS, VALUES)................................10.1
CONCLUSION.............................................................10.1
Sign of.......................................................................10.2

ACKNOWLEDGEMENTS
The author seeks to acknowledge the people listed below for their Support, encouragement and
tolerance.
Juryfin Investments management for giving me the exposure to work in the Industry
My fellow attachment students for advising me on several issues (curriculum and extra
curriculum)
A loving family which let me work
Some could have supported indirectly and I appreciate a lot, May God bless you

BACKGROUND
Juryfin Investments was formed in 2002 as Buchonet Caf (Pvt) Ltd. The company was
incorporated to Internet services individuals in Masvingo. In 2004 the Management came out
with an aim of providing highly creative and relevant structured solutions to corporate clients
focusing on the companys expansion.
In the same year Juryfin Investments got a Franchise from Econet to operate as Econet Wireless
Merchant and it opened its wings. Through further expansion, it got incorporated by Steward
Bank through the Econet franchise and hosts a number of ATMs locally. It further opened some
service shops in Harare and Mutare providing INFORMATION TECHNOLOGY solutions

INTRODUCTION
Attachment or Work-Related learning is a course in which a student in partial fulfillment of their
degree program goes for industrial experience. This was strategically established in order to
bring balance between theory and real practical activities in the industry.
At Great Zimbabwe University this course covers two consecutive semesters. This write up
serves to explain a 10 month long work related learning experience. It is a compilation of all
experiences, activities and industrial realities relevant and necessary for reporting.
The sole aim of this report is to give the reader a good understanding and appreciation of the
services offered at Juryfin Investments). That is at the end of this report the reader must have a
clearer picture of its operations, its challenges and strengths, its culture and its governance. This
reports purpose is satisfying the reader on the correlation between class theory and industrial
realities specifically in the Information Technology industry.

THE TECHNOLOGY OF JURYFIN

Juryfin operates on a middle scale and has some affluent technology to support its operations.
They have the necessary tools to help on services they offer Software development, Networking
Web-hosting technology, Servers, Internet connecting for Home and Public use, Closed-circuit
televisions and Fiscal printers support. On the premises there is also an internet caf, Econet
franchise and Steward bank which the company is trading under in conjuction.
Ever since the establishment of this company it has never used any manual systems as it bases on
automation of any organisation.

JURYFIN CLIENTELE
At Juryfin, departments carry out their different duties and operations using significant
equipment and pre-programmed machines. Services are offered in accordance with the
customers specifications.
Servicing range from ordinary people, small to medium enterprises, schools and other big
organisations.

JURYFIN COMPETITERS
Juryfin Investments is well known as one of the first IT/ Internet provider in Masvingo town, It
also faces some competition from other private companies. The most rivalry institution is First
Class Computer systems, it is highly geared with expertise and efficiency. However Juryfin has
some outskates customers which are loyal to them. The company is sometimes subcontracted
with other big companies in Harare to do some jobs locally.

JURYFIN VISION, MISION AND OBJECTIVES

The Mission Statement
MAKING SURE EVERYONE IS CONNECTED AND EVERY DEVICE CONNECTED TO
THE WEB
The Vision
Fear technology and you will end up fearing the universe

The Objectives Of Juryfin

1) To link everyone with the World Wide Web.
2) To minimise Fraud by eliminating manual systems
3) To prevent increased data losses by backing up, restoring and recovering.
4) To improve access to quality internet connections with better bandwidth and speeds.
5) Bridge equity gaps in access to Internet and other IT services and ensure legal IT
governance.
6) To intensify prevention and control of communicable and non-communicable Data
management protocols.
8) To improve the efficiency and effectiveness of Computer systems.
1. Purpose:
The overall purpose of the company Juryfin Investments is to promote connectivity in
Zimbabwe. In pursuing this Juryfin Investments is committed to:
1.1 Equity:
The company seeks to achieve a nationwide market share through customers services and
returns

1.2 Quality:
Company Programmes will seek to provide high quality services which are accessible and
appropriate.
Programmes will emphasise on Tax Invasion prevention through Fiscalisation. In summary
the Company aims:

To keep up with the national standards.

To provide appropriate quality services for those needing them in community.

Providing User friendly systems and hardware facilities to consumers.

1.3 Organisation
Attaining these Objectives Juryfin will ensure:

Resources management

Value for money through efficient and effective services.

Form strong links of the organisations different branches through software and
networks.

ORGANISATIONAL STRUCTURE OF JURYFIN

INVESTMENTS
The Director

Juryfin investments is under a Director who has a number of advisors together with a manager.
Below the Advisory team comes the Finance Team/ Accountant, IT guys, and the Tutor in
Charge.
The Manager

Has to be by all means head of the finance/accounts department who has a paramount control of
money, analysis of the cash flows and preparations of projects budgets.
The Accountants

They are responsible of computing and giving reports on the financial and asset base of the
organisation. The Accounting department is responsible for reporting on profit and losses if any
happen to occur periodically from the various departments namely ECONET SECTION,
BUCHONET CAF SECTION AND STEWARD BANK SECTION
The Information Systems Team

This team serves to keep the business on the Map as they are the ones who put life to the
company with their Expert Knowledge about service providing. they attend to any job offer inline with the company.
Tutor in Charge

Is the head of intern students responsible with the supervision of Attachees. Also, a member in
the recruitment and selection of the student registered to different Institutes of Academics

The companys structure

DIRECTOR

A
dvisory
MANAGER

ACCOUNTANT

INFORMATION SYSTEMS
TEAM

TUTOR IN
CHARGE

CLERK
student

ROLES, TASKS AND RESPONSIBILITIES OF THE IT

DEPARTMENT
The duties that the student has been undertaking are outlined as follows:
1) Management of Records
It involves the process of collecting all customer queries, quotations, invoices and job
records and file them into the archive room. It is also the students work to insure that the
records are arranged according to their year.
2) Maintenance of computers
It is the duty of the student to ensure that all the computers in the premises are in perfect
condition for most of the information stored in them are priceless and cannot be found
else if lost. Therefore the student installs the latest anti-virus software and also keeping it
updated. The student also physically cleans the computers to prevent dust.
3) Maintenance of the PABX( Private automatic branch exchange) and ISPBX
Having the ability to switch incoming calls from outside directly to extensions. Being digital
work we also have the ability to route not only speech calls but data, video, high quality
audio, and Group 4 Fax. These calls can also be connected internally from extension to
extension
4) Network administration
This refers to the Buchonet caf support on making all computers are networked to the
server and no conflicts of IP Addresses are being faced if customers come for internet
services
5) Radio controlling
The student is entitled to make sure all radios are on and they are in a working state of
sending and receiving data with the required bandwidth instead inform the service
providers after resetting and diagnostics have failed.

OPPORTUNITIES, PROBLEMS, AND THE MEANS

ADOPTED FOR EXPLOITING AND OVERCOMING THE
PROBLEM.
Opportunities

The student had an opportunity to attend workshops held by the Steward bank and other
IT Steering committees to open wide his view of the Information Technology Industry.
Hence above all the student managed to gain exposure of the work related knowledge.
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The writer comprehended that learning theoretically is not all that sufficient without
practical experiences of the real computing world.

Challenges faced

The student had also encountered problems in being assigned to some duties which were
over and above the student scope for instant the administrative duties of procurement or
acquisition of goods and services giving the student too much work load.
Some of the work done will not be directly linked to the field of learning like selling
electronic components.

Measures Adopted To Overcome These Problems

The student now works with the supervisor or tutor on certain duties which have not been
taught before. Although it is still a challenge that the system is offline the student was
given an external 1 terabyte hard drive that they use to back up all the documents from all
the computers so as to prevent data loss.

ORGANIZATIONAL CULTURE (I.E INDUSTRIAL

RELATIONS, NORMS, VALUES)
Student should know that punctuality is a virtue when coming for work, reporting is a must
because it gives feedback to the superior. For every institution there should be a conduct of good
public relations, Student should match with the organisations operational behaviours and be
sober always to fit in with the type of duties.
The Student should also comply with the IT Governance of the organisation and information
handling acts as the senior staff members of the organisation do to suit the public needs and not
to disclose some client companys secrets or information on security for example the CCTv
cameras which will be inserted on hidden positions
The institution did not set a rigid dress code rule as IT is not a white collar job always. When
going out for networking the student wears a company tshirt and a worksuit for flexible working.
On normal days the student is expected to dress in smart formal clothing and weekends smart
casual.

CONCLUSION
In summary, Juryfin Investments in not competition based and waits for its opportunities
to flow enabling it to perfect on the services it offer to its valued customers. Despite the
social-economic hardships prevailing nation-wide the company maintains its operations
and does not diversify into non IT related fields. Though facing such challenges, the
company is trying to increase effectiveness on its mission, vision and objectives. Even to
the extent of participating in student development through their educational curriculum
by engaging students to various departments of the organisation and imparting them with
relevant skills and knowledge towards real-life job environments and exposure which is
helpful and eye opening.
At the moment I have gained a lot of momentum on the professional handling of duties
and job scheduling, attaining some targets, coordinating different entities to job
completion through effective communication thus human relations and handling some
conflicts.
I have grown to be judgmental to the decisions I make when delegated authority t do
some work

Sign of
I thank our local company Juryfin Investments (pvt/ltd )for the Academic support they offer.
Writers Signature:
15/06/15
MUGARI MARVELOUS F.
(Student attach)

Supervisors Signature:
. 15/06/15
MR J MUNYEMBA
(JURYFIN IT MANAGER)

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