Basic Survival Student's Book
Basic Survival Student's Book
Basic Survival Student's Book
BASIC
lnternational Communication for Professional People
PETER VINEY
MACMILLAN
Contents Chart
TOPIC
UNIT
COMMUNICATION
GRAMMAR AREAS
CULTURE FILE
Boarding an airplane;
Understanding numbers
to be; location;
demonstratives: this, that
On an airplane
2 ln-flight meals
ln-flight meals
3 Landing card
Asking questions
4 Welcome to the
U.S.A.
Origins
5 Baggage in hall
ldentifying (baggage)
imperatives; warnings;
demonstratives; Which one?
6 A ride downtown
Transportation from
airports
1 On board
1
1
7 Hotel check-in
Checking in to a hotel
Hotel reservations
8 An appointment
present continuous;
present continuous future
Appointments
9 Breakfast buffet
Hotel breakfasts
Language in Canada
Titles
Home towns
1
1
1
1
1O Hotel reception
11 City guide
Describing places;
location; facts and figures
adjectives;
be / have compareci
12 Concierge desk
Spelling
13 Wrong number
Phone pads
14 A taxi ride
15 lntroductions
lntroducing yourself;
talking about acquaintances
introduction formulas;
greetings and responses
lntroductions
1
1
1
16 ltineraries
going to future;
present simple (timetable) future
Dates
17 Visitors
Welcoming
18 Connections
Phone phrases
19 Fast food
Taxes
20 Gift store
Traveler's checks
21 Small talk
Topics of conversation
22 Routines
Routines
23 Your company
Companies, titles
Paying
24 Lunch
Business
Socializing
Travei
Hotels
Money
Food &Drink
1
1
1
TOPIC
UNIT
COMMUNICATION
GRAMMAR AREAS
CULTURE FILE
26 Arrangements
27 Meeting people
28 About yourself
Degrees
when as a connector;
want + you + infinitive
Phone systems
30 Polite inquiries
Starting conversations;
asking about the past
Friendly questions
31 Laundry
Clothes
29
Pho~e
systems
1-
Emergency codes
33 Attractions
going to future
Attractions
34 Suggestions
35 The menu
/'d like ... / /'li have ... ; What would you like? Food words
36 At the table
37 lnterests
Sports
38 e-mail
instructions
The Internet
39 Sales talk
Brand names
40 Flightseeing
Vacations; narrating
Flightseeing
42 At the airport
Standing in line
43 Checking out
Minibars
44 Yourcabin
Traveling by sea
45 Making friends
Question intonation
46 Souvenirs
Bargaining
47 Good news
48 Goodbye
Goodbyes
Transcripts pages 55- 58, Communication Activities ps. 59-70, Grammar Files ps. 71 - 80, Vocabulary Files ps. 81-83, Culture Files from page 84
SIMON CHANG
His name's Simon Chang. He's
Canadian. He lives in Vancouver and
works for Pacific Rim Cruises. He's an
assistant in the marketing department.
Anchorogc
London
Vancouver
Seattle
Chicago
Montreal
Toronto Boston
e NewYork
Madrid
Denver
San Francisco
Los Angeles
Paris
Ouebec City
Phoenlx
San Diego
Atlanta
Houston
EDGARYOUNG
Tampa e Orlando
Mexico City
Bogota
JACK HUDSON
His name's Jack Hudson. He's
American. He lives in Phoenix, Arizona.
He works for Absolutely Arizona Mineral
Waters. He's a sales representative.
Uma
Rio de Janeiro
So Paulo
CECILIA GRANT
Her name's Cecilia Grant. She's
American. She's from Los Angeles,
California. She's the Entertainment
Director on the Pacific Rim Voyager.
Buenos Aires
JOSIE CAMPBELL
Her name's Josie Campbell. She's
British, but she lives in Vancouver
now. She's an excursions manager
for Pacific Rim Cruises.
Moscow
PEARL LI
Her name's Pearl Li. She's
Canadian. She's a reception
clerk at the Columbia
Towers Hotel n Vancouver.
Wars.aw
Beijing
Seool
Athens
Tokyo
Osaka
Shanghal
Cairo
e T'ai Pei
Hong
Kong
KENJI NAKAMURA
His name's Kenji Nakamura. He's
Japanese-American. He's from San
Francisco. He's a sports manager.
He works for Pacific Rim Cruises.
Bangkok
KuaJa Lumpur
Singapore
CapeTown
e Sydney
Melbourne
" ALICIA ROMERO
Her name's Alicia Romero. She's
American. She's from San Diego,
California. She's a photographer.
She works for Sagebrush Marketing.
Welcome
Welcome to this exciting and practical course for people
who need English for work or travei.
This book is based around real-life situations, and
along with the cassettes or CDs, gives you everything you
need to survive in English. There's a Practice Book too, if
you want more written work.
.,.
_.
lndex of topics
Business
Socializing
Travei
Hotels
Symbols
Money
'6
[ 1.0ti
Recordings marked with this symbol are on
the Class CD/Cassette and on the Student CD found in the
back of this book. The numbers indicate the track numbers
on the Class CD, e.g. Class CD 1 Track 6. Transcripts for
these recordings are in the back of this book.
2, 9, 17, 19, 24 ,
35 , ~6
Communications
1 On board
[ii4 ~ Conversation C
Alicia is near her seat.
1 .0~~ Conversation B
Alicia is on the plane.
"!ame of passenger
SAN DIEGO
LEFT
To
VANCOUVER
Class
Flight
Date
Y COACH
Gate number
Boarding time
23 MAY
1111111
3
CENTER
AISLE
AISLE
GJ On an airplane
in
a
b
e
NOSMOKING
Culture File
11111111 E.11111 ~
Seat number
RIGHT
LANGUAGE BANK
in the center
on the left
straight ahead
by the window
in the middle
on the right
on the aisle
2 ln-flight meals
[ U7 "- Conversation A
Hiroshi is Japanese. He is on a flight from Tokyo
to Vancouver.
1.oa---- Conversation B
Alicia is flying from San Diego to Vancouver.
Attendant: Tea or coffee?
Alicia: Coffee, please.
Attendant: Regular or decaffeinated?
Alicia: Regular.
Attendant: Cream and sugar?
Alicia: Cream, please. No sugar.
Attendant: There you go.
Alicia: Thank you.
Attendant: For you, sir?
Man: No, thanks. l'm fine.
IN-FLIGHT MENU
TOKYO - VANCOUVER
Selection of drinks from the bar:
Water: Still or Sparkling
Soda: Cola, Lemon-Lime, Orange
Wine: Red {California) I White {British Columbia)
Mixed salad w ith French dressing
Chicken. peas & rice
or
Fresh tuna, new potatoes, sweetcorn
or
Vegetarian pasta
Chocolate cake
Tea or coffee {regular or decaffeinated)
Culture File
2 ln-flight meals
_..
_... -
~~--~~~~~~~~~~
....-~---------
3 Landing card
1.19 ~ Conversation A
Josie Campbell is British. She is on an airplane flying
from Vancouver to San Diego.
Flight Attendant: Excuse me, ma'am. Are you an
American citizen?
Josie: No. No, l'm not.
Flight Attendant: Do you have a visa for the United
States?
Josie: Yes, 1 do.
Flight Attendant: Can you complete this card? lt's for
immigration.
Josie: All right. Uh, do you have a pen?
Flight Attendant: No, 1 don't. Sorry.
1.111 ~ Conversation B
Josie: Excuse me, do you have a pen?
Edgar: Yes, 1 do.
Josie: Uh, can 1 borrow it?
Edgar: Don't you have one?
Josie: No.
Edgar: Huh ... all right. There you go.
Josie: Thank you.
1.11__,,_ Conversation C
Josie: Here's your pen back. Thanks.
Edgar: Are you here on vacation?
Josie: No, l'm not. l'm here on business.
Edgar: Are you British?
Josie: Yes, 1 am, but 1 work in Vancouver.
Edgar: 1. work in Vancouver, too.
Josie: Are you Canadian?
Edgar: No, l'm an American citizen.
----==
'I
.1. i
10
1 m1 t
''
'
,, I ''
Unitcd Statt 1
L L-1~-'--L'-L -L .L.L..l_J
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l 53'1qGlf85 10
L.L...L.I
1 1 ,
lmm1rr.uion Jnd
\rrhaJ Rf'<'Ord
1 l .12
COMMUNICATION ACTIVITIES
Student 1 - Go to Communication Activity A
Student 2 - Goto Communication Activity N
Culture File
3 Asking questions
Replies
_ _ Yes, 1 am.
No, l'm not. l'm here
on business.
No, 1 live in San Diego.
l'm in college there.
l'm visiting friends.
l'm visiting family.
lt's a business trip.
l'm not. l'm changing
planes there.
-
'
Culture File 4
Origins
Jakob Sikorsky
Grandfather
b. Warsaw, Poland
!1.14
Conversation B
Guard: Please pick up your bags, and walk through to
Customs Contrai ... Please pick up your bags, and walk
through to Customs Contrai ...
Customs: Welcome to the United States. Where are you
traveling from?
Josie: l'm traveling from Vancouver.
Customs: Are you British?
Josie: Yes, 1 am.
Customs: My grandfather's British! He was born in York.
Do you know York?
Josie: Yes, 1 do. lt's a lovely city.
Customs: Do you have any prohibited items?
Josie: No, 1 don't.
Customs: OK. Enjoy your slay here.
Josie: Thank you.
Frankie Rossi
Grandfather
b. Milan, ltaly
Jakob Sikorsky
Father
b. Los Angeles
lngrid Svenson
Grandmother
b. Stockholm Sweden
Annie Rossi
Mother
b. New York City
Suzanna Sikorsky
b. Chicago
5 Baggage in hall
~4' The Baggage Hall at Vancouver lnternational
Airport. Alicia's waiting at the carousel. So is Jack
Hudson.
Alicia: Pardon me.
Jack: Yes?
Alicia: That's my bag over there, and 1 can't reach it.
Jack: Which one? This one?
Alicia: No, not that one. The red one.
Jack: Phew! There you go. lt's heavy!
Alicia: Oh, and those are my suitcases too.
Jack: Which ones?
Alicia: Those two blue ones and that aluminum one.
Jack: 1 can't reach them ... just a minute.
Alicia: Please be careful! Don't stand on the carousel.
Jack: Don't worry, ma'am. l'm OK. 1 can get them.
Alicia: Oh, dear. Are you all right?
Jack: Uh, sure. Are tt1ese your suitcases?
Alicia: Well, no. They aren't. Sorry!
I
I
/
I
LL
-
CANADA
&
bag
hard case
soft case
metal case
backpack
vanity box
suitcase
~-
1
1
........
..
6 A ride downtown
4'
/1 .18
Conversation A
Alicia is at the tourist information booth at
Vancouver lnternational Airport.
Alicia: Excuse me ...
Clerk: Can 1 help you, ma'am?
Alicia: Is there a shuttle bus to downtown Vancouver?
Clerk: Sure. Just go right through those doors. The
Airport Express stop is right outside.
Alicia: How much is it?
Clerk: $12.50.
Alicia: Hmm. 1 have a lot of baggage. How much is a
taxi?
Clerk: How many bags do you have?
Alicia: Four.
Clerk: How many people are there in your party?
Alicia: Just me. l'm traveling alone.
Clerk: Well, a taxi is around $_;28.00.
Alicia: OK. Thank you.
Clerk: You're welcome.
party.
Airport Limousine - Airlimo has a
24-hour service to and from
the airport. Flat rate of $35
to downtown area.
"'""'
COMMUNICATION ACTIVITIES
Student 1 - Goto Communic ation Activity B.
You have the meaning of the blue highlighted words.
Student 2 - Go to Co mmunic ation Activity O.
You have the meaning of the pink highlighted w ord s.
Culture File
Match.
a tenth
a quarter
a third
a half
three-quarters
33.3%
75%
50%
25%
10%
7 Hotel check-in
1.21 ~ Conversation A
Vancouver - Alicia is checking in to the Columbia
Towers Hotel. Pearl Li is at reception .
1 Write down:
Your name / Your company's name / Your company's
address / A type of credit card / Today's date / A 4-digit
roam number
Then practice Conversation A, in pairs.
Facility
King-size bed
Bath
Shower
Internet
connection
Yes No
o
o
o
o
o
o
o
o
Yes No
Cable TV
ln-room movies
Minibar
Room safe
o
o
o
o
o
o
o
o
Tu ~ Conversation B
San Diego - Edgar Young is checking in to the
Quantity lnn.
Edgar: Do you have a room for three nights?
Clerk: Do you have a reservation?
Edgar: No, 1 don't.
Clerk: l'm sorry, sir. We're nearly full.
Edgar: You don't have a room, then?
Clerk: Well, we have a small room. lt's at the back, right
over the kitchen ...
COMMUNICATION ACTIVITIES
Student 1 - Go to Communication Activity C
Student 2 - Go to Communication Activity P
Hotel reservations
..
8 An appointment
~ Conversation A
The Columbia Towers administration department.
Jack: Good morning! And how are you today?
Secretary: Good morning. How can 1 help you?
Jack: Jack Hudson. Absolutely Arizona Mineral Waters.
Here's my card. Can 1 see the manager?
Secretary: The Catering Manager?
Jack: Yes, is he in?
Secretary: Ms. Alvarez is in. Is she expecting you?
Jack: Uh , no, she isn't.
Secretary: So you don't have an appointment?
Jack: No, 1 don't, but ...
Secretary: Ms. Alvarez is in a meeting.
Jack: 1 can wait ...
Secretary: Sorry. She has appointments
all day.
1.25
Conversation B
Jack: Can 1 make an appointment for tomorrow, please?
Secretary: 1 can't access her appointment diary right
now. She has it on her laptop. Can 1 call you later?
Jack: Uh, sure. You can leave a message at my hotel.
Secretary: Where are you staying?
Jack: l'm staying al Lhe Pioneer Hotel on Granville Street.
Secretary: So you aren't staying here?
Jack: Here? On my expense account? No way. Are you
kidding?
Secretary: Is any time tomorrow OK?
Jack: Sure. Yes. Any time's OK.
rTJ
add event
~:::
subtract event
Hotel bookings
ln-company
Personal
Thursday May 24
~~b5ft.tPf~
'---
'\r;i.o~A
mineral water
Jack T. Hudson
No appointments please!!
Managers' meeting 1 O 1 + lunch 1 - 2
Dentist: 2:15
Video conference: with head office in Toronto
Mrs Lee: discuss new coffeebar for swimming pool area
l(
Friday May 25
9 a.m.
10 a.m.
11 a.m.
12 noon
1 p.m.
2p.m.
3p.m.
4p.m.
5p.m.
evening
Tel:
(602) 453-0877
Fax:
(602) 453-9821
E-mail: [email protected]
9a.m.
10 a.m.
11 a.m.
12 noon
1 p.m .
2 p.m.
3p.m.
4 p.m.
5 p.m.
evening
'
'
Appointments
- - --
9 Breakfast buffet
--~~~~~~~~~
e~~~---
4'
l t.26
Conversation A
Edgar's in his hotel in San Diego.
Edgar: Good morning.
Hostess: Good morning, sir. Table for one?
Edgar: Please. ln the smoking section.
Hostess: There isn't a smoking section, sir.
Edgar: Pardon me?
Hostess: There's no smoking in restaurants in California,
sir. Right this way.
'if
[ 1.27
Conversation B
Waiter: Good morning. l'm Juan, and l'm your waiter
for today. Tea or coffee?
Edgar: Coffee, please.
Waiter: Can 1recommend our buffet? That's $ 14.95.
Coffee's included.
Edgar: Yes, that's fine. The buffet.
Waiter: lt's right over there. Help yourself, and enjoy
your breakfast.
U .28
Conversation e
Edgar: Excuse me, is there any more milk?
Waiter: Sure there is. Coming right up.
Edgar: Cornflakes ... Cheerios .. . Granola. No. Are there
any Rice Krispies?
Waiter: Aren't there any in the bowl?
Edgar: No, there aren't.
Waiter: Then we don't have any Rice Krispies.
Edgar: No Rice Krispies! 1don't believe it!
Waiter: Sorry. But it nine thirty. We serve breakfast
from six.
2 11.30
O mushrooms
O tomatoes
O English muffins
boiled eggs
ham
O sausages
O French toast
'h
Hotel breakfasts
..
1 O Hotel reception
[ 1.31 ~ Conversation A
Pearl Li is the Reception Clerk at the Columbia
@ 2-,,_ Conversation B
Woman: Can 1 leave a message for Alain Charest? He's a
guest here.
Pearl: Sure, do you know his roam number?
Woman: Uh, no, 1 don't.
Pearl: That's OK. 1 can find it.
["J:.33 ~ Conversation C
Alain: Good morning. Are there any messages for me?
Alain Charest. Room 1132.
Pearl: 1132? Yes, there's one. There you go.
Alain: Thanks. And can you fax this for me?
Pearl: Two pages, to Montreal, (514) 087-9321?
Alain: That's right. Can you charge it to my roam?
Pearl: Of course, Mr. Charest.
l.34_,., Conversation D
Man: Excuse me, 1 have a problem with my room key.
Pearl: What's the problem, Mr. Park?
Man: lt doesn't work. 1 can't open the doar.
Pearl: The black side goes in the slot. Then you swipe it
slowly.
Man: 1 know. And it doesn't work.
Pearl: No problem. 1 can programa new swipe card
for you.
11 City guide
e oo
t."\
ft
.:.
Reti~~h
Home
A1.noF1 1
f'rnt
M.t1I
1; >Wl
Horn e
Hotels
Transportation
Industry
Entertainment
Contact us
'
'
..
12 Concierge desk
~ Peter Grotowski works on the concierge desk
at the Columbia Towers Hotel.
CANADA PLAC
BOAT TERMINAL
MARINE
BUILDING
WATERFRONT
CENTRE
CANADIAN PACIFIC
RAILWAY STATION
CANADIAN
VISITORS'
INFORMATION
C HRIST CHURCH
CATHEDRAL
v.
:i-<5'%
HOLY ROSARY 0-9<5'
CATH EDRAL
?"
OUEEN
ELIZABETH
THEATRE
tz,
.Q
~-si
VICTORY
SQUARE
<5'~
turn right
it's a tive-minute walk
go past the cathedral
lt's on your right
' Spelling
Culture File 12
..
_____________________
..._
--
--
~-
- - --
13 Wrong number
Luo
Conversation A
Edgar: 32 1-7844 ...
Voice: Beauty Salon. This is Tania. May 1 help you?
Edgar: Sorry. Can you repeat that?
Voice: Beauty Salon. This is Tania. May 1 help you?
Edgar: 1 don't want the Beauty Salon! Is this 32 1-7844?
Voice: Are you calling from inside the hotel?
Edgar: Yes.
Voice: And do you want an outside line?
Edgar: Of course 1 want an outside line!
Voice: This i~ 32. lt's an internai number. Press 9 before
the number for an outside line.
~
Conversation B
Edgar: OK. 9-32 1-7844.
Voice: Hello?
Edgar: May 1 speak to Ms. Lowe, please?
Voice: Who?
Edgar: Ms. Lowe.
Voice: Who is this?
Edgar: This is Edgar Young. AmCan Travei. l'm in ...
Voice: What number are you calling?
Edgar: 321 -7844.
Voice: l'm sorry. You have the wrong number.
Edgar: Oh! Sorry to disturb you.
Voice: That's OK.
tl
HOTEL OPERATOR
~ <..\
~ jl
v ~
""]'1
~03
....
CONCIERGE DESK
,~
~ 6
..
~
. HOUSEKEEPER
~ ,~
ROOM SERVICE
BELL CAPTAIN
~
T RAVEL BUREAU
"'li~
vv~ ~
OUTS IDE UN E
EMERG ENCY
a:
BEAUTY SALON
CASHIER
VALET
COFFEE SHOP
., J.A
13 Phone pads
..
14 A taxi ride
[ 1.42 ~ Conversation A
Josie Campbell is outside her hotel i11 San Diego.
! t.43 , _ Conversation B
Driver: Where to?
Josie: Pier B, on Harbor Drive.
Driver: OK. Are you going on a cruise?
Josie: 1work on a ship. The Pacific Rim Voyager.
Driver: Oh, right. So you're a sailor, huh?
Josie: No, l'm nota sailor!
Driver: What do you do?
Josie: l'm the Excursions Manager.
~ ' Conversation C
Driver: This is it. That's $8.50.
Josie: Thanks. Here you go.
Driver: Out of twenty .. . that's $11.50 change.
Josie: Just give me $10.00.
Driver: Thank you. Have a good trip.
114
Tips, taxis.
Complete these:
e.g. A quarter anda nickel = "'"'''"'~ c.e"+.s
a Three quarters, a dime, and two cents =
b Four nickels and a dime =
e A five-dollar bili, four quarters, and a cent =
d A ten-dollar bill, a quarter, and two dimes =
e Four cents, a nickel, and a quarter =
f A twenty, a dollar, and three nickels =
1.-...------------ - -- - -- -
15 lntroductions
1.45
Conversation A
Josie is on board the Pacific Rim Voyager . She's
meeting her new boss for the first time.
102
THEATER
MANAGER
112
COPY
ROOM
~ Conversation B
Josie: Good morning ... Ms. Grant?
Ceclia: l'm Cecilia Grant. How may 1 help you?
Josie: How do you do. l'm Josie Campbell. l'm the new
Excursions Manager.
Cecilia: Good to meet you, Josie. Take a seat.
Josie: Thank you, Ms. Grant.
[ ~ Conversation C
Ceclia: Please call me Cecilia.
Josie: OK ... Cecilia. So, you're the Entertainment
Director.
Cecl ia: That's right. Welcome aboard the Voyager!
Josie: Thank you. lt 's good to be here.
Ceclia: You're from the Pacific Rim Traveler. Do you
know Philip Van Dorn?
Josie: Of course. He's the First Officer.
Ceclia: He's a good friend of mine. Say, come and see
your new office. lt's right next door.
Josie: Thank you.
104
MS.GRANT
ENTERTAINMENT
DIRECTOR
103
REST
ROOM
113
PERSONNEL
MANAGER
105
EXCURSIONS
MANAGER
STA I RS
106
SPORTS
MANAGER
107
HEALTH C LUB
MANAGER
114
CATERING
DIRECTOR
115
BARS
MANAGER
Response
OK ... Tom.
l'm glad to be here.
Thank you .
Fine, thanks. And you?
That's right.
Heilo.
J9
16 Jtineraries
~
Josie Campbell is asking Ceclia about the
itinerary of the Pacific Rim Voyager.
date
dav
May 28 Monday
M.ay29 Tuesday
lilav 30 Wednesdav
Mav31 Thursday
June 1 Friday
Saturdav
Sunday
June 2
June 3
voyager
San Diego, California
Cruisino the Pacific
Catalina lsland
Santa Barbara
Monterev California
San Francisco
Eureka, California
Cruisina the Pacific
Cruisina the Pacific
Vancouver, B.C.
arrive / depart
Depart 10:00 a.m.
8:00 a.m. / 11 :00 a.m .
3:00 o.m. / 8:00 o.m.
8:00 a.m. / 5:00 n.m.
7:00 a.m. / 6:00 o.m.
8:00 a.m. / 1:00 p.m.
' Dates
Culture File 16
3 lJ.J!::: ..J'j,
..
COMMUNICATION ACTIVITIES
Student 1 - Go to Communication Activity D
Student 2 - Go to Communication Activity Q
17 Visitors
1.51_,,,, Conversation A
Simon Chang works at the Pacific Rim Cruises office
at Canada Place in Vancouver.
Simon: May 1 help you?
Alicia: Yes, thank you. l'm Alicia Romero. From San
Diego.
Simon: Oh, right! You must be the photographer.
Alicia: That's right. l'm the photographer from Sagebrush
Marketing.
Simon: And you're going to take pictures of the Alaska
cruise for the brochure.
Alicia: Yes, 1 am.
Simon: Well, that's great. Take a seat. l'm Simon Chang.
l'm Mr. Dawson's assistant. Good to meet you.
Alicia: Good to meet you too.
Simon: And welcome to Pacific Rim.
1.52
Conversation B
Simon: Can 1 get you something to drink?
Alicia: Uh, yes. Thanks.
Simon: Would you like coffee, tea or a cold drink?
Alicia: l'd like tea, please.
Simon: With milk or lemon?
Alicia: Lemon, please.
Simon: Sugar?
Alicia: No, thanks.
Simon: OK. Justa minute. Excuse me. l'm going to make
the tea. Here's last year's brochure. You can take a look
while you're waiting.
coffee
lemon
sugar
sweetener
cream
sit down
Take a chair.
Please sit down.
Would you like to
sit there?
contents
tea
herb tea
coffee
hot chocolate
milk
cream
sugar
sweet 'n' low
'
Culture File 11 Welcoming
..
18 Connections
Questionnaire
1 Which of these do you use?
O
O
O
O
a telephone
a car phone
a modem
a vdeo phone
O a pay phone
O an answering machine
O text messaging
O a phone card
O
O
O
O
a cell phone
a fax machine
a caller display
a WAP cell phone
O occasionally
O not every day
O very often
O often
O once or twice a day
O very often
O sometimes
O never
O always
O sometimes
O hardly ever
Y'y
de0k
Culture File
1s
Phone phrases
----------------
~----------~
19 Fast food
+ oz, <keefekir.,er
M<ow
6URGU_ + oz, Y0\11jfr
..... ..,
;
(_
Wttk
VO!AA1u1 j,~t<OH
#2..,5
#J.,5
#J.2.S"
fRIE.5
re.,1-1litr #i.oo
litr'Je
#i.,r
#2..Jo
616- (OLA
(OffUJ Tf.A, 1(0 Tf.A,
LE.11ow-L111E. SOM 1.r
~Mjde t! All
rLV5 TAX 1%
LANGUAGE BANK
Server:
Do you have
Out of twenty?
anything smaller?
the right / exact amount?
That's ...
Customer:
Sorry, 1only have a
Sorry, can you change a
(twenty-dollar bili).
(fifty-pound note)?
COMMUNICATION ACTIVITIES
Student 1 - Goto Communication Activity E
Student 2 - Go to Communication Activity R
Culture File
'
19
Taxes
..
20 Gift store
[1.s9
Conversation A
Hiroshi is at the Columbia Towers Hotel gift store.
Hiroshi: Excuse me. How much is this?
Sales person: The baseball cap? lt 's $18.95.
Hiroshi: What size is it?
Sales person: They're all the sarne. One size fits all.
Hiroshi: That 's OK.
~~~~~~~~~~~~~
~~~~~~-~~~~~--
l 1.60 ~ Conversation B
Hiroshi: How much are those T-shirts?
Sales person: Which ones?
Hiroshi: The dark blue ones.
Sales person: They're twenty-three dollars each.
Hiroshi: What sizes do you have?
Sales person: Small, medium , large and extra-large. Is it
for you?
Hiroshi: No. lt's for my son.
Sales person: How old is he?
Hiroshi: Thirteen.
Sales person: 1 suppose medium, then.
[l.61 -' f Conversation C
Hiroshi: OK. The cap and the T-shirt, then.
Sales person: That's forty-one ninety-five together. Fortyeight sixty-five with the tax.
Hiroshi: Do you take traveler's checks?
Sales person: Sure. Just sign and date it. 1 have a stamp
with the store name.
Hiroshi: There you go.
Sales person: That's one thirty-five change.
baseball cap, $18.95
..
More colors
light gray
maroon
e dark gray
cream
e brown
e dark blue
'
Culture File 20 Traveler's checks
beige
light blue
wife
son
21 Small talk
[ 1-:62 Conversation A
Alicia and Simon are making small talk or social
conversation, before they discuss work.
Simon: There we go. Two teas.
Alicia: Which one's mine?
Simon: That one. The one w ithout a spoon. There's sugar
in mine, but there's no sugar in yours.
Alicia: Thanks.
Simon: Be careful, it's hot!
[1.i3 Conversation B
Simon: Is this your first visit to Vancouver?
Alicia: Yes, it is.
Simon: What do you think of it?
Alicia: lt's beautiful. Really beautiful.
Simon: 1 agree, but then it's my home town!
LJ.64
Conversation C
Simon: Where are you staying?
Alicia: At the Columbia Towers. Do you know it?
Simon: Yes, it's on Granville Street. What's it like?
Alicia: lt's excellent.
Simon: Good.
f 1.65
Conversation D
Simon: How do you like the weather here?
Alicia: lt's fine. Not too hot. San Diego's pretty hot at this
time of year. Anyhow, is it going to rain? 1 want dry
weather for my pictures.
Simon: We get a lot of rain in the fali and winter.
December and January are the wettest months. But the
weather forecast is OK for this week .
Alicia: Great.
4 ~ Look
21 Topics of conversation
..
22 Routines
1.61i
Josie Campbell is with Cecilia Grant on
board the Pacific Rim Voyager. They're discussing
Josie's daily routine.
Ceclia: So, Josie. Let's go through your daily routine.
1expect it's the sarne as on your last ship.
Josie: Sure. When do we begin?
Ceclia: At 7:00 a.m. First, you always speak to your
excursions team.
Josie: OK.
Cecilia: Then passengers usually meet in the Ship's
Theater before they leave the ship - that's thirty minutes
after we arrive in port.
Josie: And the excursions normally leave thirty minutes
later?
Cecilia: That's right. Next, you always check the buses
and the passenger list.
Josie: Sure.
..
COMMUNICATION ACTIVITIES
Student 1 - Go to Communication Activity F
Student 2 - Go to Communication Activity S
23 Your company
U7
Simon is explaining his company to Alicia.
Look at the chart and listen to their conversation.
V. P. Operations
V.P. Sales
Olga lvanov
Marketing Director
Dan Burgess
Michael Perez
Reservations Director
Anna Maria da Silva
Administration Director
Rosa Wong
Ships' Captains
Publicity Manager
Phil Dawson
Sales Manager
Wanda Sikorski
Catering
Manager
Marco Blanche
Personnel
Manager
Karen Skov
Entertainment Director
Excursions
Manager
Theater
Manager
Sports
Manager
23 Companies, titles
LANGUAGE BANK
He's
in charge of
She's responsible for
l'm
publicity.
accounts.
the Los Angeles office.
24 Lunch
L1.68
Conversation A
lt's lunchtime in Vancouver.
..
Conversation 2:
1 p.m. / begin work at 2:15 p.m.
How about some lunch?
What do you fee/ like?
Mexican restaurant / across the street.
1.70
Conversation C
Cashier: Are those together?
Simon: Yes.
Cashier: That's twenty-five dollars and eighty-seven cents.
Alicia: Let me pay ...
Simon: No. This is on Pacific Rim Cruises.
Alicia: You're sure?
Simon: Of course. 1 insist.
Alicia: OK. Then let me pay next time ...
Cashier: Hey! There's a line at the counter! Make up your
minds!
Simon: Sorry. There you go.
24 J Paying
LANGUAGE BANK
Let me pay.
/' li pay.
This is on me.
This is on the company.
No, 1'11 get it.
2.~
Conversation c
Carlos: Maintenance. Carlos speaking.
Pearl: This is Pearl Li. Carlos, will you go up to Roam 652
right now? lt's urgent.
Carlos: What's the problem?
Pearl: The shower won't stop.
Carlos: l'm on my way.
L2.os ~ Conversation D
Pearl: Front Desk. This is Pearl.
Phone: This is Roam 552. Will you send someone
quickly? There's water coming through the ceiling!
Pearl: All right. 1'11 deal with it, ma'am . Front Desk. This ...
Phone: l'm in Room 452, and there 's water ...
..
26 Arrangements
[io6 "- Conversation A
Jack Hudson is making some phone calls.
Pierre: SaveCash Supermarkets. Pierre speaking.
Jack: Hi, Pierre. This is Jack Hudson. Absolutely Arizona
Mineral Waters .
Pierre: Ah, Jack. Yes, how are you?
Jack: l'm fine. l'm in town for a couple of days. Can 1
come and see you?
Pierre: OK. l'm pretty busy at the moment. Can you make
it Friday afternoon?
Jack: Friday afternoon? 1'11 be there. What time?
Pierre: Anytime after four.
Jack: OK. Does 4: 15 suit you?
Pierre: Yes, that's OK. 1'11 see you then .
-------------
~~~~~~~~~~
1 2.07 ~ Conversation B
Agent: Ali Canada Airlines. Can 1help you?
Jack: Yes. 1need a flight from Vancouver to Phoenix on
Friday. Do you have any seats?
Agent: Let me see. Yes, 1have one on the 5:30 flight.
Jack: Five thirty! What's the check-in time?
Agent: One hour Economy. Thirty minutes Business
Class. Will you take that?
Jack: No. 1won't get to the airport in time. When w ill the
next flight leave?
Agent: There won't be another direct flight on Friday.
There'll be one on Saturday at the sarne time.
Jack: Fine. 1'11 take it.
Agent: Just let me check. Oh, l'm sorry, that flight's full.
All-Canada Airlines
Partner airlines
Winnipeg
San
Francisco
Las Vegas
Phoenix
San Diego
3 [2.08
..
COMMUNICATION ACTIVITIES
Student 1 - Goto Communication Activity G
Student 2 - Go to Communication Activity T
Culture File
27 Meeting people
Cecilia Grant is introducing Josie to her new Pacific
Rim Voyager co-workers.
2.09 . , Conversation A
Cecilia: Josie, 1want you to meet Kenji Nakamura. He's
the Sports Manager. Kenji, this is Josie, who's in charge
of excursions.
Kenji: How do you do, Josie.
Josie: How do you do .
Kenji: Oh, so you're British.
Josie: That's right.
Kenji: Well, it's good to meet you, Josie.
Jose: And you, Kenji.
Kenji: Everyone calls me Ken .
Josie: OK ... Ken.
2.10 "
Conversation B
Cecilia: And this is Britanny Harding. Britanny works in
your department. She's a tour guide.
Josie: How do you do, Britanny. l'm Josie Campbell.
Britanny: Pleased to meet you, Josie.
Josie: l'm looking forward to working together.
Britanny: Me too.
1
2.11 ~ Conversation C
Cecilia: Captain Carlsson? May 1introduce Josie
Campbell, our new Excursions Manager?
Carlsson: l'm glad to meet you, Ms. Campbell.
Josie: And l'm glad to meet you, Captain Carlsson.
Carlsson: Aren't you from the Pacific Rim Traveler?
Josie: That's right.
Carlsson: Well, 1hope you enjoy working with us.
Josie: Thank you, sir.
1
li
li
11 1
28 About yourself
2.12
Conversation A
All the entertainment staff are on their way to a
restaurant by taxi. Ken is sharing a cab with Josie.
Kenji: OK, Josie. 1know you're British, b ut that's all! Tell
me about yourself.
Josie: Mmm , right. Well , 1was on the Pacific Rim Traveler
for two years ... 1was a tour guide. And ... uh, l live in
Vancouver, and, uh ... w hat do you want to know?
Kenji: What were you before you were a tour guide?
Josie: Before? 1was a reservations clerk with Cunard in
Europe, and before that 1was a student. 1was in college
for three years. 1have a degree in tourism .
..
[IIT Conversation B
Josie: Come on! lt's your turn!
Kenji: Me? 1was a pro t ennis player before this job .
Josie: You were a professional?
Kenji: Oh, yeah. 1was good, pretty good. But 1wasn't
fantastic . Then 1was a sports coach last year, and this
year l'm the Sports Manager.
Josie: Were you in matches with any of the stars?
Kenji: Some. 1was in a lot of tournaments at home.
Josie: Where's home?
Kenji: San Francisco's my home t own. 1was born there.
My parents still live there.
COMMUNICATION ACTIVITIES
Student 1 - Go to Communication Activity H
Student 2 - Go to Communication Activity U
is Degrees
29 Phone systems
How easy is it to get through to people in companies?
1 DIRECT LINE
2 TOUCH-TONE PHONES
1:r-+-+-+1r
-+-+'ft'SWITCHBOARD-+-+1J'
n some companies,
departments have their own
separata phone lines. With
others, you can dial the
company's number, then
press the pound sign (#)
followed by the extension
number you require.
-+1rswrrcHBOARD-+sEcRETARY-+'ft'
Sometimes the switchboard
puts you through to a
secretary or personal
assistant first.
Questionnaire
1 Would you prefer your own direct line at work? Why? Why not?
4 Do you always tell the truth to c allers? (e.g. Do you ask someone else
to say you 're out when actually you' re in?)
5 Someone has information for you. lt's important, but it isn't very
urgent. Would you prefer them to:
a phone you immediately? b fax?
e use e-mail?
d write a letter?
6 Do you agree or disagree with these statements:
a Phone calls often disturb me when l' m busy.
b 1 always stop what l' m do ing when the phone rings.
questionnaire.
2 [ 2.15
30 Palite inquiries
4'
(1ia
Conversation A
Simon Chang's boss, Mr. Dawson, is meeting Alicia
Romero for the first time. They are in Mr. Dawson's
office at Pacific Rim Cruises in Vancouver.
Mr. Dawson: Ah, you must be Ms. Romero. How do you
do. l'm Phil Dawson.
Alicia: Glad to meet you. Please call me Alicia.
Mr. Dawson: Thanks, Alicia. Call me Phil. Did you have a
good flight?
Alicia: Yes, 1 did. lt was fine.
Mr. Dawson: Was the plane on time?
Alicia: Yes, it was right on time.
..
2.19 ~ Conversation B
Mr. Dawson: l'm sorry 1 wasn't here this morning. 1 was
on one of our ships. Did you have lunch?
Alicia: Yes, 1 had lunch with Simon.
Mr. Dawson: Where did you go?
Alicia: We went to an ltalian place near the office.
Mr. Dawson: Yes, 1 know it. Was everything OK?
Alicia: Yes, thanks. lt was very good.
Mr. Dawson: Did you have their pizza? They do
great pizza.
Alicia: No, 1 didn't. 1 had the lasagne. lt was OK.
Mr. Dawson: Try the pizza next time! Well, Simon's going
to look after you during your visit. lf you have my
questions, you can ask me anytime.
31 Laundry
4'
4'
2.20
Conversation A
Morning. Edgar Young is at his hotel.
U1
Conversation B
Evening. Edgar's back in his room.
LAUNDRY LIST
San Diego
Jl\TE: ........................ .
.AME: .. ......... .. ................................... .
='OOM NO: ........................ .
;::;ticck service required:
...J
WOMEN 'S
Biouse
Dress
Skirt
Nightgown
Slacks
Underwear
Pantyhose
Robe
Other
TOTALS
no. of items
$6.00
$7.00
$6.00
$5.25
$6.75
$3.00
$2.50
$6.50
31 J Clothes
..
32 Directory assistance
Country
Emergency
Services
Directory
Assistance
lnternational
Access Code
lnternational
Directory
U.S.A. /Canada
911
00
U.K.
999, 11 1
11 88 88
00 + country code
153
My country
lnternational +
Access Code
Country code
(UK)
011
44
020 7 / 8 or 07790
Number
123 4567
2.23
~ Second number:
Culture File .
-----------
~~~---~~~~~~
33 Attractions
Alicia and Simon are planning next week's schedule. Alicia is going to take
pictures of tourist attractions in the Vancouver area for the brochure.
Downtown- Ca
(exterior and interior)
Tuesday 29:
.
a.rn. Downtown - Gastown, Chinatown
p.rn. Stanley Park
Wednesday 30:
.
.
All day - Float plane sightseeing ride
Thursday 31:
Extra ay - 1
Saturday 2:
a. .
LANGUAGE BANK
This is a bridge / mountain / river / area of the city /
park / historie building / square.
There are great views.
You can see ... / ride ... / go on ...
lt's good for children / adults / older people.
lt's famous / popular because ...
1like it because ...
1often / sometimes / occasionally go there.
'
'
..
34 Suggestions
12l8 ~ Conversation A
Jack Hudson is calling Pierre Duchamps.
Pierre: Hello? Pierre Duchamps.
Jack: Hello, Pierre. This is Jack Hudson. l'm returning
your call.
Pierre: Ah, Jack. How are you?
Jack: Sorry to disturb you at home.
Pierre: That's all right.
Jack: l' m not interrupting your meal, am I?
Pierre: Uh ... No, not at all.
Jack: Are you sure?
Pierre: Yes, l'm sure. lt's OK.
5? Look at Conversation A. Make conversations 2 5? Student A wants to buy a present for someone.
using these words:
LANGUAGE BANK
Apologizing for disturbing Returning a call
someone
Sorry to disturb you
(at home / at lunch).
Am 1interrupting anything?
l'm not interrupting
(you), am I?
..
~ Conversation B
Pierre: Thanks for calling back. 1had an idea.
Jack: Yes?
Pierre: This is justa suggestion. Why don't you call
Pacific Rim Cruises?
Jack: Pacific Rim. Why?
Pierre: They have a big catering department. You should
tell them about Absolutely Arizona Mineral Water.
Jack: You think so?
Pierre: Yes, you should. Why don't you try them
tomorrow?
Jack: Why not? OK, 1will. Thanks for the idea.
Pierre: You're welcome. 1'11 see you tomorrow.
aunt (45)
boyfriend (20)
35 The menu
The entertainment staff from the Pacfic Rim Voyager is in the Panama Hat restaurant.
MENU
Starters
Desserts
$6.50
$7.95
$5.95
California strawberries
$5.00
$7.45
Beverages
Ask for our extensive wne list - we have more
than 100 wines by the bottle
Entres
Grilled Hawaiian tuna steak with fresh
lemon sauce
$21.95
Seafood selection deep fried fish, shrimp
$18.50
$22.00
Chef's salad
(turkey, ham, egg, Swiss cheese)
$15.95
$14.75
Mineral water
Arrowhead, C/early Canadian,
San Pellegrino
$2.50
House white
Washington State Chardonnay
$8.75 a glass
House red
California Zinfandel
$8.75 a glass
House ros
California Blush
$8.75 a glass
li
4 1 2.31 -33 ~
36 At the table
fI.34
~ Conversation A
The party from the ship is waiting for their
first course at the Panama Hat restaurant.
Cecilia: Can you pass me the bread, Josie?
Josie: There you go. And the butter?
Cecilia: No, thanks.
Josie: Ken?
Kenji: Yes, please. Mm. lt's warm. That's good.
Aren't you having any bread, Josie?
--
[2.3~~ Conversation C
Kenji: Hey, don't wait for me. Please start.
Josie: Thanks. Do you want to try some of my salad?
Kenji: lt looks really good ... are you sure?
Josie: Sure l'm sure. Go ahead .. . help yourself.
Kenji: Great. Well, enjoy your meal!
Sure.
There you go.
Here it is.
..
2J~ Conversation B
Waiter: Hi ... Who ordered the melon?
Cecilia: That 's for me.
Waiter: And whose is the tomato and mozzarella?
Josie: That's mine. Thank you very much.
Waiter: You're welcome. And the clam chowder?
Did anybody order the clam chowder?
Kenji: lt's not mine.
Waiter: Pardon me ... whose is the clam chowder?
l 'm sorry. What did you order, sir?
Kenji: 1ordered the spinach and bacon salad, not
the chowder.
Waiter: Hmm. There must be a mistake. l'm really sorry.
1'11 be right back with your salad.
'
Culture File 36 Starting a meal, toasting
~~~~~~~~~~~~~
~------
37 lnterests
playing tennis
playing golf
playing baseball
doing yoga
doing aerobics
weight training
swimming
j ogging
(go) dancing
hiking
camping
sailing
going to movies
g oing to the theater
eating out
reading
drawing
painting
listening to music
watching sports
watching TV
..
38 e-mail
Read e-mail etiquette and the
message which Pacific Rim
Cruises sent to Cruise Supply Co.
..::; New
~
on my computer
Reply
t] Trash
~ Move
inbox
at. lnbox
From
~ Outbox
Subject
;, Sent 1tems
E-MAIL atQUETIE
+ Reply all d
To
Sent
U Drarts
ti Oeleted items
Don't do it.
sum people dont bother abowt punctuation
capitais or spelin wen theyre riting emails
thls is hard to reed i dont like it
Keep messages short, simple, and clear.
Short messages get more replies.
Never send rude messages by e-mail. Some
companies lnsist on readlng e-mails from
and to their employees.
lfyou're downloading a large file, senda
short message first to warn the person.
Not everyone has broadband. Animations,
large color photos of your face or funny
pictures use time and computer memory.
lhe other person doesn't want to wait five
minutes to see your picture.
Use a virus checker. Check that you 're not
sending or receiving infected files. Detete
unexpected attachmenls immediately.
..
groups
pacific.rim
Crus.supplies
AmCan
Cola
Vanc.Mi n
Cunard
No~Cru
HollAm
Stefan:
Urgent. We need the fol lowi ng in add iti on to o ur normal order:
3000 x 0.5 1Perrier
3 000 x 0 .5 1 Ev ian
Please deliver Sunday June 3
Pacific Rim Voyager - invoice us.
Regard s, M.
From
Subject
Stefan,
Sl\:[email protected] u:, up.bu~
..--
To
Sent
Jenna,
j enna.k<!l>crusup.bus
Friday May 2 5
12:20 p.m.
_ _ _ _J
e-mail QUESTIONNAIRE
39 Sales talk
1 238 'fj, Conversation A
Jack Hudson is at the offices of Pacific Rim Cruises.
lt's Friday, May 25th.
16fl. oz.
Please recycle
this container.
4 :5? [ 2.40 ~
COMMUNICATION ACTIVITIES
Student 1 - Goto Communication Activity 1
Student 2 - Go to Communication Activity V
~~
11111
111
1111 li
li 1
Ili
'
li 1111
..
1 111 1
40 Flightseeing
~
lt's Wednesday May 30th. Alicia is talking to Simon about her flightseeing trip.
Culture File
museum
bridge
harbor
beach
40] Flightseeing
valley
lake
desert
forest
2.43 ~ Conversation B
Cathy: Well, what can 1 do for you?
Edgar: lt's about your brochure for next year.
You have Pacific Rim Cruises in your brochure.
Cathy: That's right.
Edgar: AmCan Travei represents Albion-America, and
we have Alaska cruises also. ln fact, we have more
ships, and we carry more passengers. We're cheaper
and bigger. We also offer a greater commission to
travei agents.
Cathy: Yes, 1 know Albion-America.
Edgar: Look, let's make a deal. We can offer five percent
more than Pacific Rim, and ...
Cathy: But we're very happy with Pacific Rim. l'm sorry,
but we're not interested .
1
L2.44 ~ Conversation e
Edgar: There's something else, too. We like your brochure
very much indeed.
Cathy: Thank you.
Edgar: You have a great photographer.
Cathy: Alicia Romero from Sagebrush Marketing .
She's the best.
Edgar: Yes . Alicia Romero. We'd like her to do our new
brochure. Do you know her?
Cathy: l'm sorry, Mr. Young. 1 hear Alicia's in Vancouver
right now. She's taking photographs for Pacific Rim
Cruises.
Edgar: What? 1 don't believe it! You mean , she's in
Vancouver and l'm down here?
Cathy: That's right. Sorry.
3 12A5
4
Culture File 41 ' Business comparisons
COMMUNICATION ACTIVITIES
Student 1 - Go to Communication Activity J
Student 2 - Go to Communication Activity W
..
42 At the airport
1 2.46
4'
Conversation A
Edgar Young is at Los Angeles lnternational.
1 2.~~ Conversation B
Check-in Clerk: May 1 have your ticket, sir?
Edgar: There you go.
BOARDING PASS
Clerk: l'm sorry. This is a Coach Class ticket. This is the
PALUBNVSTUPENKA
Business Class check-in.
....,()F......,.....,_.,~ t~S
VINE'1/CHLOE .,._
Edgar: But my flight's just leaving.
Clerk: Flight CA 489 to Vancouver? Yes, 1think you're
""""" PR AGUE
too late.
'""' LONOOM STANSTED
Edgar: Oh, no! 1 have to be on it.
Clerk: Justa moment. Yes, you're OK. 1 can check you
in here.
Edgar: Thank goodness for that.
Clerk: Do you have any baggage?
Edgar: Yes. Two pieces.
Clerk: Did you pack the bags yourself?
Edgar: Yes, 1 did.
Clerk: Have they been with you at ali times?
Edgar: Yes, they have.
Clerk: Has anyone given you anything to carry on?
Oilllllel "'--"
~--- Edgar: No, they haven't.
AA 1724 M 13SEP1250F
Clerk: Fine. Put them on the scales.
'"'"''''""'
QJdlS
.....
H3
"'
49U
Airline
From
To
Flight number
Seat number
Departure time
Gate number
Smoking or
non-smoking
/OID
42 J Standing in line
/
iays
1 AmericanF
Airlines
Thai Airways
----
1
Go
- - -
43 Checking out
L49~4' Conversation A
Alicia is leaving the Columbia Towers Hotel.
Alicia: l'm checking out today. Here are my keys.
Pearl: Oh, really? We'll miss you. Did you enJOY your stay
with us?
Alicia: Yes, 1did. Very much.
Pearl: That 's good. Where are you going now?
Alicia: l' m going on an Alaska cruise. l'm going to
take some pictures.
Pearl: Alaska? l'm sure you'll enjoy it.
4'
[ 2.50
Conversation B
Pearl: Did you have anything from the minibar last night?
Alicia: Yes. A small mineral water.
Pearl: Fine. 1'11 just print out your check. lt won't take long.
~ Conversation C
Pearl : Do you want to just check this over?
Alicia: Thanks. Yes, everything's fine.
Pearl: We have a record of your Visa card. Do you want
to charge everything to Visa?
Alicia: Please.
Pearl: OK. Sign here. And here's a copy for your records.
We hope you'll stay with us again.
Alicia: 1will. And thank you for ali your help .
Pearl: You're very welcome ... er, did you complete your
Guest Comments form?
Alicia: Oh, yes. There you go. Well, goodbye.
Pearl: Goodbye. Have a good trip .
MINIBAR LIST
San Diego
DATE:
NAM E:
zd~o.\
~)VI'\~
...........................
IT EM
PRICE
NUMBER
Vodka
$8.59
$15.99
Beer
$9.95
Assorted nuts
Whiskey
$8.95
$8.95
Chocolate bar
43 ! Minibars
$6.00
$3.50
PRICE
COLUMN TOTAL:
ITEM
COMMUNICATION ACTIVITIES
Student 1 - Goto Communication Activity K
Student 2 - Go to Communication Activity X
NUMBER
44 Your cabjn
2.52 ' - Sunday, June 3. Alicia is on board the Pacific
Rim Voyager at Canada Place. Maria, her Cabin
Steward, is showing her to her cabin.
Maria: Right this way, Ms. Romero. This is your cabin.
Alicia: Thank you. lt looks great.
Maria: This is the bathroom. You have a bathtub with a
shower overhead.
Alicia: F1'11e.
Maria: And in the sitting area you have a TV
Alicia: 1 won't have much time for TV. l'm here to work.
Maria: You mean, you aren't on vacation?
Alicia: Unfortunately not. l'm taking photographs for a
travei brochure.
Maria: Oh, that's a pity.
Alicia: l'm looking forward to it. This is my first cruise.
Maria: Well , 1 hope you enjoy it.
PHCIFIC Rim
CRU ISES
THE PHClflC Rim UOYR6ER
1V SERVICES
Channel Service
2
3
4
5
6
7
O
O
O
O
O
8
9
does Alicia's
3
O balcony
Osofa
O shower
O TV
O Internet link
45 Making friends
~ Conversation A
Alicia is speaking to Josie on the cruise.
Josie: Hey, Alicia! Good to see you.
Alicia: Heilo, er ...
Josie: Jo~;1t Campbell ... We met yesterday 1n Cecilia's
office . 'v mlked b 1 oh( tos o
'-' :ursi1
Alicia: Of course. You're the Excursions Manager.
Josie: That 's right. Can 1 get you a drink?
Alicia: Please. A mineral water.
Josie: Are you sure? They have this new mineral water,
Absolutely Arizona. 1 don't like it very much. lt tastes
very salty.
Alicia: OK. A club soda, then .
~
Conversation B
Josie: Is this your first trip to Alaska?
Alicia: Yes, it is. This is my first cruise, in fact.
Josie: What do you think of it so far?
Alicia: lt's wonderful. lt's a beautiful ship.
Josie: So you're enjoying yourself?
Alicia: Yes, but it feels a bit strange. l'm not really a
passenger, and l'm not one of the ship 's crew either.
Josie: OK, let me introduce you to some of the crew,
then. Ken's over there. He's the Sports Manager.
Come and meet him ...
~
' "- ~ -
~
Alicia doesn't remember Josie at
first. Listen to Josie's statements (in green) - they
sound like questions. Imagine Jack is speaking
to someone who doesn't remember him. Try
saying these sentences with question intonation:
l' m Jack Hudson.
l'm from Phoenix.
1 sell mineral water.
The brand 's Absolutely Arizona.
We met last year.
We met at your aftice.
We had c offee.
1 dropped my cup on your c arpet.
...;
~~---
4S ] Question intonation
..
46 Souvenirs
~
Conversation A
The cruise ship is in Skagway, Alaska. Alicia Romero
is shopping for souvenirs.
COMMUNICATION ACTIVITIES
Student 1 - Go to Communication Activity L
Student 2 - Go to Communication Activity Y
..
4G] Bargaining
47 Good news
~ Conversation A
Ken is in the gym on the Pacific Rim Voyager.
Syreeta: Ken? There's a phone call for you .
Kenji: Not now, Syreeta. l'm going to take a shower.
Syreeta: Uh, Ken ... it's important.
Kenji: Ask them to call back in twenty minutes.
Syreeta: Ken ... it's Michael Perez.
Kenji: Perez? The V.P. in charge of Operations? What
does he want?
Syreeta: Nothing bad, 1hope!
~ Conversation B
Kenji: Mr. Perez? This is Ken Nakamura speaking ...
Sorry, Mr. Perez, 1was coaching some passengers .. .
Yes, 1know Paul O'Connell. He's the Entertainment
Director on the Pacitic Rim Explorer .. . Oh, dear. l'm
sorry to hear that. How is he? .. . Good, it 's not
serious then ... Oh, 1see. Six months? ... Yes, we're
going to be in Vancouver on Sunday .. . Sorry, can
you say that again? .. . Well, thank you. Thank you
very much ... Yes, sure, 1'11 take it ... Uh, who's going
to tell Cecilia Grant? ... Right. She knows already ...
Yes, Syreeta will be great .. . Yes, 1'11 tell her right now
... Goodbye, sir.
Syreeta: Fascinating. What was that all about?
Kenji: Syreeta, 1have some good news for you .. .
and for me!
LANGUAGE BANK
Not now
Not at the moment l' m just going to
1have to
Later
1can't stop now
, need to
1
want to
1
1
1
1
1
take a shower.
fini sh something.
speak to someone first.
get some information first.
Tell
1
'i
in
.t2o minut~~-
4l]
..
48 Goodbye
2.62 Conversation A
The ship is back in Vancouver. lt's the end of
the cruise.
Alicia: Well, goodbye, Josie. And thanks for everything.
Josie: Goodbye. lt was nice meeting you .
Alicia: Don't forget. You have my address. Call me next
time you"re ln San Diego .
Josie: 1will. And call me if you're ever in Vancouver.
Alicia: OK. Goodb_ve, then.
Josie: Goodbye. Take care.
Conversat on 8
Cecilia: Ken, 1want to thank you for all your hard work.
Kenji: Thank ~. Cecilia. l'm sorry that l'm leaving. lt was
good working with you.
Cecilia: Thanks. lt's quite a surprise, but it's a good
promotlon for you. You deserve lt.
Kenji : lt was a surprise for me, too.
Cecilia: You'll be great. Enjoy the job.
Kenji: And thanks again for suggesting me.
( 2.63
Conversation C
Josie: So, you're moving to the Pacific Rim Explorer.
Good luck.
Kenji: Thanks. Er ... l'm going to miss you, Josie.
Josie: And 1'11 miss you. f<eep in touch.
Kenji: Sure. 1'11 call you .. . if that's OK.
Josie: Yes, 1' 11 look forward to it. Uh, goodbye then.
Kenji: Goodbye .
2.64
LANGUAGE BANK
Thanks before goodbyes:
Tban.lfs
, fo.r
Thank you
Thank you very much
1want to thank you
l'd like to thank you
eve.ryth.ing.
Keep in contact.
Call me.
FIRE STATION #3
2 [ 2.65~
..
COMMUNICATION ACTIVITIES
So, do you prefer a happy ending or an unhappy
ending to the story?
Student 1 - Go to Communication Activity M
Student 2 - Go to Communication Activity Z
'
Culture File 48 , Goodbyes
Transcripts
1 On board
1.05 ,,,_
1 .06 ~
Voice: Good afternoon. CrossGlobe Airways
flight CG 185 to Vancouver is now ready
for boarding. We are boarding lhe airplane
in sections. Please have your boarding
passes on hand. Passengers with small
children and passengers with difficulties
can board the airplane now ... next. all
those passengers in rows 39 through 56
. . . next, all those passengers between
rows 20 and 38 ... next. Business Class
passengers seated in rows 6 through 19.
Finally, First Class passengers in rows one
through five.
5 Baggage in hall
1.17 , , .
3 Landing card
l 1.12
,,.
7 Hotel check-in
1.23 , , .
9 Breakfast buffet
1 .l9_~
12 Concierge desk
1.37 , , .
'h
'h
! 1.39
Woman: Excuse me!
Peter: Yes, ma'am.
Woman: l'm looking for a good souvenir
shop.
Peter: The hotel shop has souvenirs; it's
right over there.
Woman: lt's too expensive!
Peter: Weli, there are souvenir shops in the
Pacific Centre and on Robson Street, or
you can goto Gastown. There are a lot of
good souvenir shops down there. 1
recommend Gastown. lt's the old part of
the City.
Woman: OK. How do 1get there?
Peter: Weli, it's a ten to fifteen-minute walk
... You can ...
Woman: Fifteen minutes! No way. Where
can 1take a cab?
Peter: You can find one right outside the
hotel entrance.
Woman: Thanks.
16 ltineraries
l .~
..
18 Connections
1.sJ M
Call 1, Part 1:
Edgar: Try again ... 9-321-7844.
Message: Thank you for calling .. . SouthCal
Tours.
Edgar: Good morning ...
Message: ... Your cali is in a cali-waiting
system. Your cali is important to us. Please
hold until one of our telephone operators is
free ...
Edgar: Come on!
Message: Thank you for holding. Your cali is
in a cali-waiting system. Your call is
important to us. Please hold until one of
our telephone operators is free ...
Edgar: Oh, no, 1don't have ali day!
Mess?ge: Thank you for holding. Your cali is
Edgar: Finaliy!
Operator: Pardon me?
1.54
'h
Call 1 , Part 2:
Operator: SouthCal Tours. Thank you for
waiting. This is Michael speaking. How
may 1help you?
Edgar: May 1speak to Ms. Lowe, please?
Operator: Please bear with.me. l'm
connecting you.
Edgar: Thank you.
'h
1.55
Call 1 , Part 3:
Answering machine: Welcome to the Sprint
voice mailbox of Cathy Lowe. l'm not at
my desk right now. Please leave your
name and number alter the tone, and 1'11
call you back. Thank you for caliing.
Edgar: Ah, yes. Right. Good morning, Ms.
Lowe. How are you? l'm in San Diego for a
few days, for business, and 1want to meet
with you about your travei brochure for
next year. Right now l'm staying at the
Quantity lnn downtown, near Balboa Park,
and 1... Oh, no! That's the end of the
message. My name! She doesn't have my
na me! OK, 1can cali again this afternoon ...
__l_6_ ;h
Call 2:
Edgar: Right. 9, then 715-0291 .
Message: This is Sunburst Travei. lf you are
calling from a touch-tone phone, press 5
for reservations; press 3 for recorded
information; press 7 if you want a
19 Fast food
l l.58 ~
Server: Hello again.
Jack: An ice cream, please.
Server: Would you like vanilla, chocolate or a
swirl?
Jack: A swirl.
Server: There you go. Two forty-eight with
the tax.
Jack: OK.
Server: Hmm. 1can't make c hange for a
hundred. Do you have anything smalier?
Jack: Uh, not realiy. 1want to change the
hundred.
Server: Sorry. Uh, there was thirteen dollars
change from the burger.
Jack: Oh, yeah. Well, 1guess1 have the
exact amount. That's two, and twenty-five,
thirty-five, forty-five ... and three cents.
Server: Thanks.
23 Your company
1.67 .,,_
26 Arrangements
~
Jack: OK, forget direct flights. Can 1 transfer
through another airport?
Agent: Yes ... you can go via Denver. That
flight won't leave Vancouver until six fiftyfive.
Jack: When's the last check-in for Economy
Class?
Agent: Six o'clock will be OK.
Jack: When will 1 get to Denver?
Agent: Nine twenty Mountain Time. lt's an
hour ahead of Vancouver.
Jack: Uh huh, and when will the Phoenix
flight /eave?
Agent: Five after ten. But don't worry, you' ll
make it.
Jack: So, what time w ill 1 get to Phoenix?
Agent: By the time you get to Phoenix, it'll
be ten after midnight. Do you want to take
that flight?
Jack: OK ... Sure, that's fine.
29 Phone systems
~
lf you know the exlension number you
require, you can key it in after the tone.
(Beep).
/f you are calling from a touch-tone phone,
you can choose one of the following options.
For sales, press 1. For accounts, press 2.
For c ustomer service, press 3. For all other
inquiries press O, or hold for an operator.
2.17
Part 3:
Operator: l'm putting you through now.
Edgar: Thank you.
Secretary: This is Mr. Chang's assistant.
How may 1 help you?
Edgar: Can 1 speak to Simon, please?
Secretary: l'm afraid he 's in a meeting, Mr.
Young. Can 1 take a message?
Edgar: lt's important. Can't you interrupt
him?
Secretary: /'m afraid not, Mr. Young. Do you
want him to call you back?
Edgar: 1 guess so.
Secretary: Does he have your number?
Edgar: Yes , he does. Thank you.
Edgar: Oh, no! He has my number in
Vancouver. He doesn't know that /'m in
San Diego!
[ 2l2 ,,_
Jack: Pierre Duchamps ... he lives in
Vancouver, so it's a local area code. OK.
Just 555- 121 2.
Operator: Directory assistance. Which city?
J ack: Vancouver.
Operator: What name?
J ack: Duchamps, P.
Operator: Address:
Jack: 1 don't know ... lt's over in North
Vancouver somewhere.
13ecording: The number you require is 4119008.
[ 2J3 ~
Part 1:
Operator: Thank you for calling Pacific Rim
Cruises. This is Stephanie speaking. How
may 1 help you?
Edgar: 1 want to speak to Simon Chang,
please.
Operator: And may 1 say w ho's cal/ing?
Edgar: Yes. This is Edgar Young of AmCan
Travei.
Operator: Thank you, Mr. Young . Please
hold.
Part 2:
Secretary: This is Simon Chang's phone.
Operator: There's a Mr. Young from AmCan
Travei on the line.
Secret ary: Simon's in a meeting. Hold on.
Simon?
Simo n: Yes?
2.26 ~
Description 3:
Simon: We need to ride this anyway, on our
way across the harbor to Capilano and
Grouse Mountain. Anyway, while we're on
board we can get some great shots of the
waterfront and of North Vancouver. 1 think
it's a good picture on its own. You don't
get these everywhere!
[ U7
,_
Description 4:
Simo n: The views are fantastic on a sunny
day. You 're 1,200 meters up at the top.
There's a chairlift up there - in the winter
they use it for the ski run, in summer it's
just a sightseeing ride.
32 Oirectory assistance
12.15 ,,,,_
'l.ll~
33 Attractions
1 2.24
_,,
Description 1 :
Simo n: This is pretty difficult to get a picture
of. The postcards usually have views from
the bottom of the canyon - the canyon is
35 The menu
. 2.31
,_
[ 2J1
,.,
Ceclia
Waiter: OK, ma'am. Are you ready to arder?
Cecilia: Sure. /'li have the me/on with Parma
ham, followed by the beef steak.
Waiter: How do you want the steak?
Ceei/ia: Mm, well done.
Waiter: OK. What do you want w ith that?
Ceei/ia: The salad .
Waiter: Do you want a dressing on that?
Cecilia: Yes. Uh, oi/ and vinegar.
2.32 ,,_
Kenji
Waiter: Are you ready to order, sir?
Kenji: Thanks . l'd like the spinach and bacon
salad .. . Does that have a dressing?
Waiter: Yes, it does. lt has an extra-virgin
olive oil dressing with lime, garlic and fresh
herbs.
Kenji: That's fine. And, uh, l'd like the tuna. lt
sounds great. With baked potato.
Waiter: Thank you. Would you like to order
dessert now?
Kenji: No. 1'11 choose dessert later. Thank
you.
Waiter: You're welcome.
2.3J
Josie
Waiter: And for you, ma'am?
Josie: Mm, 1'11 try the tomato and mozzarella
salad for starters, uh, then the stir-fried
vegetables, please.
Waiter: That comes on its own. Is that OK?
Josie: Yes, that's fine. Oh, and l'd like a Key
lime pie, please. Thanks.
Waiter: OK.
39 Sales talk
..
ZM ~
Marsha: Excuse me Mr. Hudson .. . my
phone. Yes? Marsha speaking?
Stefan: Hello, Marsha. This is Stefan from
Cruise Supplies Company.
Marsha: Stefan! Hei/o. 1was going to cal/
you back.
Stefan: 1know. But there's a problem with
your order.
Marsha: A problem? What kind of a
problem?
Stefan: We have the Perrier. But we don't
have three thousand extra bottles of Evian.
We're go.\'?g to get sonie .w>.t ~\S"ek ...
Marsha: Next week? 1need them for the
Pacific Rim Voyager on Sunday, June 3rd.
Stefan: We'll have them on Monday the 4th.
Marsha: Monday's too late! 1need them on
Sunday.
Stefan: l'm very sorry, Marsha. There's
nolhing 1can do.
Marsha: OK, thanks for calling.
Stefan: OK. Bye ... and sorry again.
Marsha: Uh, Mr. Hudson?
Jack: Yes?
Marsha: Do you have three lhousand bottles
of Absolutely Arizona here in Vancouver?
44 Your cabin
2.53 ,,.,
Maria: OK, here's the TV. And here's the
remate contrai. You can get lhe on-board
information service on channel 1. lt has a
guide to the ship and information about
excursions. Channel 2 is video movies.
That operates 24 hours a day. And
channel 3 is entertainment ... cartoons, sitcoms, that kind of thing. From 6 a.m. to 6
p.m., it's kids' programs. Channels 4
through 7 are satellite channels. Channel 4
is CNN Ncws, then 5 is the sports channel
- baseball and athletics, you know what 1
mean. Then 6 is satellite entertainment,
and 7 is new movies. You can get
information on your charge account on
channel 8 ...
Alicia: That's OK. Pacific Rim Cruises are
picking up my tab!
Maria: Rcally? That's great. Then Channel 9
has children's video games. You can
access various games.
Alicia: 1don't think lhat one's for me!
Maria: Yeah. 1don't like video games eilher.
Explorer.
Kenji: Sorry, can you say that again?
Mr. Perez: 1want you to be the new
Entertainment Direclor on the Pacific Rim
Explorer.
Kenji: Well, lhank you . Thank you very
much.
Mr. Perez: So you'll take lhe job?
Kenji: Yes, sure, 1'11 take it.
Mr. Perez: Good. Very good,
Kenji: Uh, who's going to tell Cecilia Grant?
Mr. Perez: 1called her this morning.
Kenji: Right. She knows already.
Mr. Perez: And Syreeta Martin will take your
job as Sports Manager on the Voyager. Is
that OK?
Kenji: Yes, Syreela will be great.
Mr. Perez: Can you tell her?
Kenji: Yes, 1'11 tell her righl now.
Mr. Perez: Goodbye, Mr. Nakamura.
Kenji: Goodbye, sir.
48 Goodbye
45 Making friends
2.56 ,,.,
Josie Campbell?
We met yesterday in Cecilia's office?
W.e ta.\'<90 a.!xl!..t photos ol the .ex0\>..1s,\Q\'7s?
l'm British?
We talked for an hour?
Ybu told me all about your tamily?
And your boyfriend?
1bought you a drink?
47 Good news
2.rl ,,.,
Exp!orer .
li5 ,,.,
Communication Activities
"~,
;,;.
COMMUNICATION
Unit 3 Student : '~
1 Vou are a_n lmmigration Officer in Britain. Student 2 is
a visitar. Ask questions and complete the landing card
with your partner's information, e.g.
What's your family name?
What's your date of birth?
What's your occupation / job?
What's your address on arrival in the U.K.?
2 You are a visitar to Canada. Student 2 is a Canadian
lmmigration Officer. Help Student 2 fill out the Canadian
landing card by answering their questions.
LANDING CARO
lmmi9rat1on Ac1 1971
Famlly name
Nom de tam1le
Apellidos
Famtltenname
Forenames
Prenoms
Nombfe(s) de Pila
Vornamen
Date or blrth Oay
Date de na1ssance
Fecha
Sex
Monl h
Se.xe
Se.110 (M,F)I
1
Gescntech1 !::.:.1,__1
Year
Plaee ot blrth
c;:=
Lleu de naissance
ge~~~~ ._I---'---'-'---'---'--'ILugar de
Nationallty
Na11onal11e
Nacionaltdad
OCCupatfon
Profession
Profesion
S1aa1sar.gehortgke11
Address ln Unlted Kingdom
Adresse an Royaurne Uni
Oueccion en et Re1no
Beruf
uruoo
Signature
Firma
Unlerschntt
shuttle bus - a bu th t 1
s a eaves at regular times and goes between t wo locations
every 30 t
TOWERS
lnterview Student 2 and complete this
registration card with his / her details.
Vancouver, B.C.
Guest Registration Card
Room number:
Family name:
First name(s):
Home address:
Street:
City:
Zip code:
Nationality:
Passport number:
Company name:
Company address:
~o
000000000000000000000000~0
ooooouuuuooooooooooooooooo
~
00000000000000000000000000
OOOOOOO
0000000000000
000000000000
00000000000000000000000000
00000000000000000000000000
oooooooo~oooo~oouoouoooooo
00000000
00000000000 0000000
0000000000000000000
O On account
O American Express
O MasterCard
O Diner's Club
O Visa
O By check
O Cash
Signature:
Date:
000000000000000000
1 You are a travei agent. Answer Student 2's questions about the Alaska tour, b elow.
2 Your partner is a travei agent. You are asking about a seven-night cruise to the Pacific
Northwest which includes stops at Alert Bay, Victoria, Seattle, Tacoma and Eureka, e.g.
What date
do we arrive in / leave Tacoma?
When
are we going?
Where
day
time
..
616
day
Sunday
Monday
Tuesday
Wednesday
6/7
6/8
Thursday
Friday
Saturday
6/ 10 Sunday
619
cruise
Vancouver, B.C.
Cruising the inside passage
At sea viewing glaciers
Skagway, Alaska
Haines, Alaska
Juneau, Alaska
Ketchikan, Alaska
Cruising Misty Fjord
At sea
Vancouver, B.C.
arrive I depart
Board from 4:00 p.m.
The Delta
Chick lnn
Colombian Coffee
English Breakfast Tea
'<,;;
$1.49
COMMUNICATION AC:tlVlmYI
Unit 22 Student 1 ~~",,
' .t
.]
PftCIFIC Rim
CRU ISES
')_ ,,~
COMMUNICATION ACTIVI~
Unit 26 Student 1 .:.t:.
"''i_.~
COMMUNICATION ACTIVITM
Unit 28 Student 1 fj}
1 Answer Student 2's questions about Edgar Voung.
EdgarYoung
Bom:
Tampa, Florida
Education:
Master's degree in Business Administration
Work history: Assistant Manager - Delta Airlines, Atlanta, 3 years)
Travei Agency Manager - Chicago, 5 years
Representative - AmCan Travei, Chicago, 2 years
Manager - AmCan Travei, Seattle aftice, 6 years
Now:
Sales Director, AmCan Travei, Vancouver
~.. ~""
COMMUNICATION ACTIVli'rn'i
Unit 39 Student 1
..,,, .:ii
.,,.
)'l'l
~i
~i
r CJ.
SUNTAN LOTION
Made in Alaska!
_.,_
SUNTAN LOTION
~"'
COMMUNICATION ACTIVlmV: .J
Unit 41 Student 1
0.:tt'.
~\f
Pacific Rim
Cru ises
COMMUNICATION ACTIVI fi ~
>~
Unit 43 Student 1
'3-S.:\
Vou are the manager of the
Quantity lnn Hotel in San
Diego. There are two "Guest
Comments" forms in every
roam. Mr. Edgar Voung
checked out last week, and he
gave the reception clerk a
blank Guest Comments form he completed one, but took it
with him by mistake. Vou have
a blank form. Vou are calling
Mr. Voung and asking about
his stay.
ft
Albion-America
3
5 years
275
62,500
240 on each ship
three
one
eight
one
$3,450
GUESTCOMM
P/ease take a few .
ENTS
y,
minutes to com /
.
ou may /eave it With
.
P ete th1s form.
recept1on or mail it to us.
San Diego
Exce/lent
RECEPTION
Good
Fair
Poor
YOUR BEDROOM
Was your roam clean?
Was it comfortabfe? .
ROOM SERVICE
Was the service fast?
D1d you like our menu?
~~as tne food good?
--
HOUSEKEEP/NG
What was our 1 d
Did th
aun ry service like?
e roam maid clean your ro .
om we/I?
EMPLOYEES
Do any of our st ff d
a eserve special thanks?
OUANTITY RESTAURANT?
What did you think ot th . .
What was the se .
. e qual1ty of food?
rv1ce ltke?
D.td you like our menu?
.
f--
ANO FINALLY
Was this your ,;~~t sta
.
Wou/d you like to t Y ata Ouant1ty lnn?
s ay w1th us again?
'
Na me
... ...
1Name:
PERSONAL DETAILS
-
Roam no:
Thank you for helping us
Miranda Hapsbu~ G
.
Ouantity lnn Hote~ General Manager,
~
roup, Cleve/and, Ohio
Dates of stay:
--
Role-play a dialog in the store. Vou are the customer, Student 2 is the sales assistant.
Look at the pictures in Unit 46. Use the following information to help you bargain.
* You want several of each item.
* Try to negotiate a discount.
* Ask about shipping charges.
* Each item will go to a different address.
CREW
l"M
~llf
'111<
u-.l" you, '1n5v"t<J k1 lhe
o:; l ,t!ISl~ldai.t
~lllt.Mll.i!S tae
-,~~
0 ~ 1.1
L.S1n<1me
LJ
Ad-:tress
Numb(>, slrocr
--
P10111nco m $lato
N,lfl'lf>Ofdlflif'H>
-----
co!N~r
..
li Ot~r rtiu"!ly
--- tZJ
---lf'l.J
P('rr,(11'>.11
'
Lu~b mc~1ts
ve,
111.m19
CUM1oq5 ')f,IP'VK)P ..
f(lr(",l <>;,'!;l)lf
VGqf'ta~
------
EJ 8uSffl(',,
'J' 15 lh,ll (' ftl"ff rny l,trson.l! C'"(empton l1111.f., or r11tt C'f'llll/<'m<'."111
(so. lnformntloo shccl)
('QQS
lhN
,1111n1.1ls.
thc U S
--- -
Adif
a.... '
.iJ
CANSSO
E3Hf95'~1
C]
EJ
ma
purcn.1~. roc~ed
.k1tvl11:."f.~ shops
Stqnarufe ot 11avctk>r
ro El
9 tJ
rJ GiJ
CAN$200
No
l!J lD
C_oun1ry
M;ulOP
..
Da1e oi b1rth
CAN$500
444
COMMUNICATION ACTIVITY
Unit 6 Student 2
O;~
,~
::ti:~-;,
Room:
Title/Military r-ank
(Mr./Mrs./Ms.!Other):
Family narne:
First name:
Middfe inicial:
Address:
Street:
City:
Zip:
Horne telephone:
Business name:
Business address:
Business telephone:
Business fax:
Car license plate:
Arrived:
Departed:
Payrnent by:
Signature:
ffi@O
O
O
Visa
O MasterCard
O Other
Date (Month/Day/Year):oooooo
Arnerican Express
COMMUNICATION ACTIVITY
Unit 16 Student 2
Q '~'t
-~-~
..,::'i4;, ~
1 Your partner is a travei agent. You are asking about a seven-night cruise to Alaska which includes
stops at Skagway, Haines, Juneau and Ketchikan, e.g.
When
are we gong?
What date
do we arrve n / leave Skagway?
Where
day
time
2 You are a travei agent. Answer Student 1 's questions about the Pacific Northwest cruise, below.
day
cruise
arrive / depart
6/10
6/11
6/12
6/13
6/14
Sunday
Monday
Vancouver, B.C.
Alert Bay, B.C.
Tuesday
Wednesday
Thursday
Victoria, B.C.
Seattle, Washington
Cruising Puget Sound
6/ 15
6/16
6/ 17
Friday
Saturday
Sunday
Tacoma, Washington
Eureka, California
Cruising the Pacific
Vancouver, B.C.
'&!
..
The Delta
Chick lnn
Delta Fried Chicken Leg
Delta Fried Chicken Breast
Chicken Caesar Salad
Delta Pasta with Chicken
$4.99
$1.29
Sodas
Delta Cola, Delta Lime
regular
- 12 oz
large
- 20 oz
- 32 oz
extra large
Colombian Coffee
English Breakfast Tea
$6.99
$2.99
$1.39
$1.49
v~'W;;;,;:_, ~
COMMUNICATION
Unit 22 Student 2
ACTIVIT;t~S
'::~,;~~.
"f:...~~~
PflCfflC Rim
CRUISfS
COMMUNICATION
Unit 26 Student 2
:;;...~~''''
ACTIVliY;~T:
, , ''f\.~,
wm.
.'/,.,
COMMUNICATION ACTIVITY U
Unit 28 Student 2
t:~
;~-~
~..:i'-
. Alicia Romero
(
Born:
School:
College:
PITTSBURGH GENUINE
PERFECT PIZZA
ITALIAN PIZZA
THEYCOST
$15.99 EACH.
BUT THEY'RE THE BEST.
..
Albion-America
number of ships
average age of ships
average number of cabins per ship
passengers last year
cabins with balconies
restaurants per ship
cinemas per ship
video channels on TV
swimming pools per ship
average vacation cost for 7 days
7
20 years
850
238,000
60 on each ship
two
none
three
two
$2,750
Pacific Rim
Cru ises
~;::~-A-~.
COMMUNICATION ACTIVITY X
Unit 43 Student 2
Vou are going to role-play
Edgar Voung. There are two
"Guest Comments" forms in
every room at the Quantity
lnn Hotel in San Diego. Vou
checked out last week, and
you gave the reception clerk
a blank Guest Comments
form - you completed one,
but took it with you by
mistake. Vou have the
completed form. The hotel
manager is calling you and
asking about your stay.
Answer using your completed
form.
ft ~
" :1-s.
~:t-=';.
illj
San Diego
GUEST COMMENTS
Please take a few minutes to complete this form.
You may leave it with reception or mail it to us.
Excellent
RECEPTION
Was your check-in fast?
Was your check-out fast?
Were our reception clerks friendly?
YOUR BEDROOM
Was your room clean?
Was it comfortable?
Did you like the furniture?
Fair
Good
Poor
V
V
V
V
V
V
TELEPHONE SERVICE
Were our operators friendly and polite?
Was the service fast ?
V
V
ROOM SERVICE
Was the service fast?
Did you like our menu?
Was the food good?
V
V
V
QUANTITY RESTAURANT
What did you think of the quality of food?
What was the service like?
Did you like our menu?
V
V
V
HOUSEKEEPING
What was our laundry service like?
Did the room maid clean your room well?
EMPLOYEES
Do any of our staff deserve special thanks?
V
V
Name ...... ................... .........
No l
1<i.d>l!.
Y0c-t
D.z:.o/.tr
LJ.sl!N r o 111!.
ltNFOl!r u.IVATELY, NO .
C1'r1U.N1-Y NOr .
!
PERSONAL DETAILS
Name: E. Y OUNG
Dates of stay:
lt
':
<':--;.,..~
:.s.
Baseball cap
Photographs in trames
Retail: $39.99 / Cost: pictures 75<);, trame $3.99
(you put them together in the shop.)
Shipping: $6 (there is glass in the trames.)
Grammar Files
[
a/ an
Use a before the sound of consonants
(b/c/d/f/g/h/j/k/l/m/n/p/q/r/s/t/v/w/x/y/z):
a book /a computer / a disk / a flight /
a good grade / a jeans shop.
Remember:
Some consonants are silent, or the sound is a vowel
sound:
an honest answer / 30 miles an hour / an MD /
an HD computer disc / an x-ray
(consonant capital letters with a vowel sound are
F, H , L, M, N, R, S, X)
We always say:
the sun / the Earth / the ocean
the police / the air force
We usually say:
play the guitar / play the piano
(but play guitar is becoming more frequent)
the for places
We do not use the for most place names:
Costa Rica is in Central America.
Los Angeles is a city in California.
Their offico is on Highland Avenuo.
They have an office downtown.
The flight loaves from Kennedy Airport.
Union Streot Station is right over there.
San Diego zoo is fam ous.
Grammar Files lndex: indefinite artic les - 1, definite artic les / demonstratives - 2, to be - 3, have - 4, pronouns
/ possessive adjectives - 5, imperatives - 6, adjectives - 7, adverbs - 8, quantity - 9, present continuous - 1O,
likes and dislikes - 11 , present simple - 12, was and w ere - 13, past simple - 14, going to future - 15,
'li future - 16, comparison - 17, location and movement - 18, modais - 19, irregular verbs, past tense - 20
r GRAMMAR FILE 3: to be
am
'm
'm not
am not
is
's
isn't
's not
is not
are
're
aren't
're not
are not
He
She
lt
We
You
They
busy.
here.
tired.
a student.
American.
Am
Is
lsn 't
Are
Aren't
Yes,
you
we
they
he
she
it
have
have got
've got
don 't have
haven't got
has
has got
's got
doesn't have
hasn't got
He
She
lt
Do
Don't
have
Does
Doesn't
you
we
they
he
she
it
a car.
some money.
a pen.
two brot hers.
Has
Hasn 't
got
you
we
they
he
she
it
'm not.
aren't.
isn't.
am.
are.
lnfinitive: to be
Present participle: being
Past participle: been
is.
Yes,
do.
you
we
t hey
he
does.
it
No,
don't.
do not.
you
we
they
he
doesn't.
it
or
Yes,
a car?
any money?
a pen?
any brothers?
or
Have
Haven't
you
we
they
he
she
it
You
We
They
No,
busy?
here?
tired?
a student?
American?
he
she
it
you
we
they
a car?
any money?
a pen?
any brothers?
have. No,
haven't.
you
you
we
we
they
t hey
he
has.
he hasn't.
it
it
Grammar Files lndex: indefinite articles - 1, d efinite articles / demonstratives - 2, to be - 3 , have - 4, prono uns
/ possessive adjectives - 5, imperatives - 6, adjectives - 7 , adverbs - 8, quantity - 9 , present continuous - 1 O,
subject
pronoun
1
you
he
she
it
we
you
they
object
pronoun
me
you
him
her
it
us
you
them
possessive
pronoun
my
your
his
her
its
our
your
their
3 possessive adjective
reflexive
pronoun
myself
yourself
himself
herself
itself
ourselves
yourselves
themselves
4 reflexive pronoun
Help yourselves to salad. I Get yourself a plate.
5 indefinite pronouns
affirmative
someone
somebody
somewhere
something
1 subject pronoun
I don't like her. / She doesn't like me. /
We're working hard.
2 object pronoun
Give it to me. / Look at them. / He's talking to her.
negative
no one / not ... anyone
nobody I not ... anybody
nowhere I not ... anywhere
nothing / not ... anything
question
anyone?
anybody?
anywhere?
anything?
the negative
Don't talk.
Don't worry.
Don't press that button.
Don't tum left, tum right.
signs use do not
DO NOT PARK HERE
DO NOT STOP
emphatic uses
We can emphasize an imperative
with do:
P/ease, sit down.
(st ronger} P/ease, do sit down.
Bequiet.
(stronger} Do be quiet!
Glose that doar.
{stronger) Do close that doar!
the verb to be
Be careful.
Be quiet.
Don 't be stupid.
1 ... ,
to be + adjective
They're American.
lt's cold.
l'm tred.
Are you busy?
likes and dislikes - 11 , present simple - 12, was and were - 13, past simple - 14, going to future - 15, 'li future 16, comparison - 17, location and movement - 18, modais - 19, irregular verbs, past tense - 20
m=
S'?MW
frequency adverbs
adverbs
always
usually
generally
often
sometimes
hardly ever
never
You
We
They
He
She
lt
get up early.
take a train to work.
gets up early.
takes a train to work.
2 with negatives
I don 't often go there.
She doesn't usually arrive late for work.
He
She
lt
We
You
They
am
'm
is
's
are
're
3 position with to be
always
usually
generally
often
sometimes
hardly ever
never
busy.
here.
tired.
4 questions
How often do you do that?
Do you eve.r (ddnk ho! c.hocofate)?
Do you usual/y (wear that tie to work)?
..
mr
good
well
fast
fast
hard
hard
Grammar Files lndex: indefinite articles - 1, definite articles / d emonstratives - 2, to be - 3, have - 4, pronouns
/ possessive adjectives - 5, imperatives - 6, adjectives - 7, adverbs - 8, quantity - 9, present continuous - 1O,
likes and dislikes - 11 , present simple - 12, was and w ere - 13, past simple - 14, going to future - 15,
'li future - 16, comparison - 17, location and movement - 18, modais - 19, irregu lar verbs, past te nse - 20
2some / any
affirmative
some
There is some water. / There are some glasses.
negative
no/ not ... any
There's no water. / There isn't any water.
There are no g/asses. / There aren't any g/asses.
question
any
Is there any water? Are there any g/asses?
He
She
lt
We
You
They
Am
Is
lsn't
Are
Aren't
am
'm
'm not
am not
is
's
isn't
's not
is not
are
're
aren't
're not
are not
working
Yes,
you
we
they
he
she
it
No,
working
he
she
it
you
we
they
now.
right now.
at the moment.
at this time.
now?
right now?
at the moment?
at this time?
you
we
they
he
she
it
am.
are.
is.
'm not.
aren't.
isn't.
1 questions
What are you doing?
Where is he going?
Who is she talking to?
When is it coming?
Why am / fee/ing tired?
..
3 similar verbs
These are examples of verbs which are
also usually in the present simple form,
not the present continuous:
want
need
understand
think
know
hope
do.
does.
Do
Don't
you
we
they
Does
he
Doesn't she
it
like
enjoy
tea?
football?
swimming?
work?
o pera?
you
we
they
he
she
it
don 't.
do not.
doesn't.
does not.
1 like doing
We say "l like swimming." NOT /-AAe
S'll iR'I. / 1 lilfe te SWiR'I.
You
We
They
He
She
Do
Don 't
Does
Doesn't
you
we
t hey
he
she
goto work
take a shower
every day.
in the morning.
at 7 o'clock.
early.
every day?
in the morn ing?
at 7 o'clock?
early?
.
Yes,
do.
you
we
they
he
she
it
No,
does.
you
we
they
she
she
it
don't.
do not.
doesn't.
does not.
1 Questions
What do you do?
Where do they tive?
When does he start work?
Who does she know?
2 p resent simple time words
I finish work at 6 o'clock / 7:30.
I don't work on Sundays / Tuesdays.
We don't work in the evening / moming.
lt doesn't snow in summer / July.
She drives to the city every day.
They often p/ay tennis.
Grammar Files lndex: indefinite articles - 1, definite arti cles / demo nst ratives - 2, to be - 3, have - 4, pronouns
/ possessive adjectives - 5, imperatives - 6 , adjectives - 7, adverbs - 8, quant ity - 9, present continuo us - 1 O,
He
She
lt
We
You
They
Was
Wasn't
Were
Weren't
was
wasn't
late
there
were
weren't
he
she
it
you
we
they
Yes,
he
she
it
you
we
they
1 questions
When were you in America?
What time was your flight?
Who were you with?
yesterday.
at 9 o'clock.
last week.
last month.
last Monday.
in 1995.
late
there
yesterday?
at 9 o'clock?
last week?
last month?
last Monday?
in 1995?
was.
No,
2 past continuous
See present continuous Grammar File 1 O.
was / were + present participle:
I was waiting for a bus.
She was wearing a b/ue jacket.
We were /iving in France (when it happened).
They were watching TV (when the phone rang).
What were you doing?
Where was she staying?
wasn't.
he
she
it
you
we
they
were.
weren't.
~~:= j
had
didn't have
Did
have
you
we
they
he
she
it
Yes,
did.
she
a good
a bad
along
a boring
a tiring
a good
a bad
along
a boring
a tiring
;; : ;;
flight.
trip.
journey.
drive.
ride.
flight?
trip?
journey?
drive?
ride?
No,
1 regular verbs
Regular verbs end with -ed in the affirmative past simple.
Look at the spelling:
-ed
walk / walked
want / wanted
need / needed
-d
like / liked
lave/ loved
inquire/ inquired
-y
-ied
hurry / hurried
worry / worried
supply / supplied
2 irregular verbs
Many common verbs are irregular. Examples:
buy / bought
come/ carne
do/ did
fly / flew
go / went
have / had
know / knew
meet / met
say I said
see / saw
take / took
write / wrote
didn't.
she
likes and dislikes - 11, present simple - 12, was and were - 13, past simple - 14, going to future - 15, '// future 16, comparison - 17, location and movement - 18, modais - 19, irregular verbs, past tense - 20
He
She
lt
We
You
They
Wi ll
Won't
'li
will
won't
will not
be there
do it
see you
be there
do it
see you
he
she
it
you
we
they
will.
Yes,
you
we
they
he
she
it
tomorrow.
at 9 o'clock.
next week.
next month.
next year.
next Friday.
in 2003.
tomorrow?
at 9 o'clock?
next week?
next month?
next year?
next Friday?
in 2003?
No,
won't.
you
we
they
he
she
it
,
1 non-future meanings
The '// future is often used for "non-future" meanings:
offers: /'li get you a drink.
deciding: /'// have that one.
requests: Will you open the door?
promises: /'li send the information by e-mail.
2 shall
ln British English you use shall for first person questions
(1 and we):
suggestions: Shal/ we have something to eat?
offers: Sha// I get you a drink?
You cannot use wll in these examples.
ln very formal British and American English shall can be
used for affirmatives also.
ln British English, there is also the negative form shan't. ln
American English this is always sha// not.
Sha// is used for legal documents and orders in both Britain
and America. The meaning is stronger than wil.1, it really
means must:
AI/ so/diers sha// have short hair.
The President sha// report to Congress.
See also the famous American Civil Rights song "We Shall
Overcome." and the gospel song "We Shall Not Be Moved."
adjective
shorter adjectives fast
slow
big
happy
irregular
good
bad
long adjective (+) important
expensive
long adjectives (-) important
expensive
comparative
faster
slower
bigger
happier
better
worse
more important
more expensive
less important
less expensive
superlative
the fastest
the slowest
the biggest
the happiest
the best
the worst
the most important
the most expensive
the least important
the least expensive
1 comparatives
Don't forget than:
This one is bigger than that one.
The blue one is /ess expensive than the green one.
She's better at tennis than heis.
2 superlatives
Old grammar books say: comparatives for two things, superlatives for
three or more things:
There are two of them. They are both good, but this one is better.
There are (six) of them. They are ai/ good, but this one 's the best.
This is useful, but not accurate. Don't think about the number of things,
but whether you're comparing, or selecting one thing from a group as
the best (worst, fastest etc.).
next to / beside
opposite
in
under
on
---- - - -
below
behind
in between
near
through
~--------
_,,
across
____ _____ __
,..
in front of
along
_____________ ,..
..
..
past simple
was / were
began
brought
bought
carne
cost
did
drank
drove
ate
fell
found
flew
forgot
got
gave
went
had
heard
hei d
kept
present
know
leave
lose
make
mean
pay
put
say
see
sell
send
shut
sit
speak
spend
take
teach
tell
think
understand
write
past simple
knew
left
lost
made
meant
pai d
put
sai d
saw
sold
sent
shut
sat
spoke
spent
took
taught
told
thought
understood
wrote
Vocabulary Files
1 - one
2 - two
3 - three
4- four
5 - tive
6 - six
7 -seven
8 - eight
9 - nine
\(\ - t<m
11 - eleven
12 -twelve
13 - thirteen
14 - fourteen
15 - fifteen
16- sixteen
17 - seventeen
18 - eighteen
19 - nineteen
20 - tiwanllJ
21 22 23 24 25 26 27 28 29 -
twenty-one
twenty-two
twenty-three
twenty-four
twenty-five
twenty-six
twenty-seven
twenty-eight
twenty-nine
3Q - thlrt.\j
Years
1996 1900 1905 2000 2001 2067 -
thirteenth
fourteenth
fifteenth
sixteenth
seventeenth
eighteenth
nineteen ninety-six
nineteen hundred
nineteen hundred and tive / nineteen "oh" tive
two thousand
two thousand (and) one / twenty "oh" one
twenty sixty-seven
19th - nineteenth
20th - twentieth
21 st - twenty-tirst
22nd - twenty-second
23rd - twenty-third
24th - twenty-fourth
twenty-fifth
twenty-sixth
twenty-seventh
twenty-eighth
twenty-ninth
thirtieth
03/05/ 04 ln the U.S.A., abbreviations are MONTH-DAY-YEAR. This is March 5th 2004.
ln most other countries, they are DAY-MONTH-YEAR. This is the 3rd May 2004.
iIf'@F'Hil*ri"'iihii''@'!.!ifi!ll!fllill.--------------------ending
Germany
Korea
Mexico
Singapore
United States
of America
with -an
German
Korean
Mexican
Singaporean
American
ending
Burma
China
Japan
Portugal
Taiwan
Vietnam
with -ese
Burmese
Chinese
Japanese
Portuguese
Taiwanese
Vietnamese
ending in-i
Afghanistan
Afghani
lraq
lraqi
Israel
lsraeli
Kuwait
Kuwaiti
Pakistan
Pakistani
Saudi Arabia
Saudi
ending
Argentina
Austral ia
Brazil
Canada
ltaly
Malaysia
Russia
with -ian
Argentinian
Australian
Brazilian
Canadian
ltalian
Malaysian
Russian
ending
Britain
Denmark
England
lreland
Poland
Scotland
Spain
with -ish
British
Danish
English
lrish
Polish
Scottish
Spanish
others
Czech Republic
France
Greece
the Netherlands (Holland)
New Zealand
Thailand
Czech
French
Greek
Dutch
New Zealand(er)
Thai
..
Weights
one kilogram
one pound
one ton
= 2 .205 pounds
= 0.454 kilograms
= 1016.04 kilograms
Approximations:
You can t hink of 1 kilo = 2 pounds
You can think of one pound = half a kilo
You can think of 1 ton = 1 tonne (metric)
Approximations:
You can think of 5 kilometres = 3 miles
You can th ink of one metre = 1 yard
You can think of 30 cm = 1 foot
Temperature
The Celsius (or Centigrade) system is used everywhere for
scientific measurements.
The U.S.A. uses the Fahrenheit system in conversation.
Canada and Britain officially use the Celsius system.
ln Britain you can hear people talk about weather
temperatures in Fahrenheit, but TV weather forecasts are in
Celsius.
one litre
one U.S. pint
one Imperial pint
one U.S. gallon
one Imperial gallon
C
water freezes (becomes ice)
OC
a cool day, wear a coat
7C
a mild day
15C
pleasant office temperature
22C
a hot day for the beach
30C
the temperature of the human body 37C
water boils
100C
cooking temperature in an oven
220C
= 0.568 litres
= 3.785 litres
= 4.546 litres
..
F
,32F
45F
59F
72F
86F
98.6F
212F
425F
U.S.A.
Canada
European Union
= 100 cents
= 100 cent
One dollar
Coins:
1 Q: (cent),
5<1: (nickel),1 O<!: (dime),
25<1: (quarter),
$1 (loonie), $2 (toonie)
Coins:
1c,2c,5c, 10c, 20c,
50c, 1, 2
Coins:
1p, 5p, 1Op, 20p,
50p,E1, E2
(one "pee," five "pee")
Bills:
$1, $5, $10,
$20,$50,$100
($2 uncommon)
Bills:
$5,$10,$20,$50,$100
Notes:
5, 1O, 20,
50, 100, 200
Notes:
E5,E10,E20, E50
one
one
one
two
two
one
One pound
= 100 pence
$1.25
$125
E1.25
$2.39
E2.39
$1.50 / E1 .50
One euro
United Kingdom
dollar twenty-five
hundred (and) twenty-five dollars
pound twenty-five
dollars thirty-nine cents
pounds thirty-nine
dollar fifty, one pound tifty
Note: ln the U.S. and Canada, amounts of paper money are called bills, in the U.K., notes.
red
yellow
gray
brown
green
blue
orange
pink
black
white
purple
Timetables / appointments:
12:00 - twelve or noon
12:1O- twelve ten
12: 15 - twelve fifteen
12:30 - twelve thirty
12:45 - twelve forty-five
12:57 - twelve fifty-seven
ln Britain, the 24-hour clock is used by airlines, railways and other timet ables.
(You can also use a.m. / p.m. in conversation)
Many U.S. timetables say "p" or "a" rather than "p.m." or "a.m." 3:00p, 11 :30a
Conversation:
12:00
twelve o'clock or noon
12:05
twelve "oh" tive; tive after / tive past twelve
12:04
twelve "oh" four; four minutes after / past twelve
12:57
three minutes to / of o ne; twelve fifty-seven
12:10
twelve ten; ten after / past twelve
t welve tifteen; (a) quarter after / past twelve
12: 15
12:20
t welve twenty; twenty after / past twelve
12:25
12:30
12:35
12:40
12:45
12:50
12:55
01 :00
Culture Files
Culture File 1, Unit 1
On an airplane
There are different classes on long-distance flights. Boeing
747 Jumbo Jets and other wide-bodied jets have a row of
ten seats across in Coach Class. This is called Economy
Class outside North America. Then there is Business
Class with seven or eight seats in a row, and First Class
with four seats in a row. First class sometimes has sleeper
seats.
Seats have a row number (e.g. 28) and A is on the right
side (you are looking towards the back of the plane). There
is no seat "I", because it looks like "1" - o ne.
You can have a window seat (A, K). a middle seat (B. E. F,
J) or an aisle seat (C, D, G, H).
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number. lf you don't arrive, the hotel can charge your credit
card. But you can cancel the reservation, often 3 or 4 hours
before you arrive, or before a certain time (e.g. 7:00 p.m. or
8:00 p.m. on the day of arrival.)
Titles
When people speak English, they don't always translate
titles from French (Monsieur, Madame), Spanish (Sef'ior,
Sef'iora), ltalian (Signor, Signora) o r German (Herr, Frau).
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Spelling
Some words are spelled d ifferently in American English and
British English. ln Canada you can often find examples of
both spellings.
American spelling:
center
theater
color
British spelling:
centre
theatre
colour
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you don't have the correct sum of money. Or you can say
"Give me (ten dollars) change.," if you have a bigger bili.
(American English - bili. British English - note, banknote.
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lntroductions
ln formal situations, say How do you do?. This isn't a
question, but a greeting. The normal answer is How do you
do?. You can also just reply Good / Pleased to meet you.
You can use Dr. + family name for both men and woman
w ho have a doctorate or medical degree. e.g. Dr. Freud.
(See Culture File 28)
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Dates
When you write dates in numbers, the American style is
(month - day - year):
So, in the U.S.A. and Canada, 5/ 12 is May 12th.*
The international style is (day - month - year):
So, in Britain, Australia and in most other countries in the
world , 5/12 is December 5th.
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Hot drinks
Half 'n' half is half milk and half cream. lt's available in
most American cafs and restaurants.
Sweet 'n' low is artificial sweetener, not sugar. There are
other kinds of sweetener, but you wi ll find pink packs of
Sweet 'n' low in most American cafs.
Note 'n' - the abbreviation for and. Compare rock 'n' rol/.
Phone phrases
Most phone operators use standard phrases. Some of
these phrases are unusual pieces of language, but you hear
them very often. An example is Please bear wth me which
means Please be patient with me. lt's a very old-fashioned
and formal piece of English, but in recent years it has
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Traveler's checks
Traveler's checks (UK - spelled traveller's cheques) were
invented by Thomas Cook in the 19th century. You can buy
them at banks or money exchanges. ln the U.S.A. you can
use U.S. dollar traveler's checks like cash and stores will
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after tax. The price you pay is the price you see. But tax
(VAT or Value Added Tax) is higher than in North America. lt
ei'1e.-;ges, but et the to'.-ne oo' ;,~ro't.\;g is 1 '.5 ?6 1\i ti're U.I<.
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give change in cash. They're "cash with a signature." lf you
lose the check, the company gives you back the value.
American Express has the British spelling "cheques" on
them. ln general, traveler's checks are less popular because
most stores accept credit cards.
Cornpanies, titles
Corporations are large cornpanies.
American companies usually have lnc. (incorporated) in
their names - Pacific Rim lnc.
Corporations have a President and some VPs (VicePresidents). Then a director is in charge of a department Sales Director, Administration Director.
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Culture File 24, Unit 24
Paying
Who pays in a business situation? lt's usually the host, not
the visitor. Note that Alicia offers to pay, and Simon makes
it clear that the company is paying, not him.
spoke
hub
Vancouver
St. Paul
Kansas City
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Phone systems
lnside an organization, you talk about internai lines (within
the company) and outside lines. On many phone systems
you key a number (often 9) for outside lines. Many
companies have call barring. A bar stops the phone
Friendly questions
Because Mr. Dawson is the manager, he sees Alicia and he
wants her to feel relaxed and "at home" while she's worki ng
with them. So he asks about her lunch and whether her
flight was OK. This is polite and friendly. Simon is going to
American
pants
undershorts
vest
undershirt
British
trousers
pants
waistcoat
vest
American
slacks
pantyhose
robe
pajamas
British
trousers
tights
dressing gown
pyjamas
Un~3
Attractions
Visitors to your area will often want to know about local
attractions. They are a good topic of conversation. ln North
America, it is common to invite visitors to see local
'-----------------------Sports
The most popular team sports in the U.S.A. are footbalf
(U.K.: American footbalf), baseba/f and basketbalf. Soccer
(U.K.: footbalf) is becoming more popular. ln the U.K., the
most popular team sports are football (U.S.: soccer) and
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The Internet
There are many Web sites for English language learners and
their teachers. Onestopenglish.com has many free
resources available for students and teachers. Try t o access
the site in your free time.
Minibars
Some hotels operate minibars on a trust system. They refill
daily and on your last day you tell them what you had.
Some hotels have automatic minibars, which charge you as
soon as you remove (or just pick up) a bottle. You have to
be careful of these. Also check what is "free" and what is
"not free. " Chocolate bars and nuts will be charged (ata
very high price too).
will multiply the price they want and t he buyer will offer a
tiny price before they agree. ln some countries the seller
might ask $100 and the buyer offer $5 before t hey agree on
$30. Bargaining is never this extreme in North America or
Britain. A small discount is the best you can expect.
Sometimes you can get a discount when you pay in cash.
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Macmillan Education
Between Towns Road, Oxford OX4 3PP
A division of Macmillan Publishers Limited
Companies and representatives throughout the world
ISBN 978 1 4050 0393 3
Text Peter Viney 2004
Design and illustration Macmillan Publishers Limited 2004
All ri9hts reserved; no part of this publication may be
reproduced, stored in a retrieval system, transmitted in any
form, or by any means, electronic, mechanical, photocopying,
recording, or otherwise, without the prior written permission of
the publishers.
Survival Files based on a concept by Anne Watson
Additional material written by Anne Watson
Designed by evoystudio
3 D room p50 by heymoscow
lllustration by Richard Draper p11
Cover design by Jackie Hill at 320 Design
Cover photography by Getty lmages/Digital Vision (br); Getty
lmages/ Photodisc (ti, te, tr, bl, bc)
The author wou ld like to thank Valerie Gossage for editing and
managing the project, Anne Watson for the Teacher's Guide
and Practice Book, David Wi lliamson (Asia Publisher) and
Jim Evoy (Designer).
The author and publishers would like to thank the following for
permission to reproduce the following photographic material:
Alamy pp12 Chris Cheadle, 17 B&Y Photography; Art
Directors and TRIP Photo Library pp18(c) J. lsachsen;
Aviation lmages p7 Mark Wagner; Corbis p p18 Ron Watts,
20(b), 39(tr) Richard Cummins, 20(c) www.corbis.com, 35
David Teel, 39(tl, te) Gunter Marx, 43 Joe McBride, 46
Neil Rabinowitz, 52(1) Kevin Fleming; lmageBank/Getty
lmages pp8(t), (b) Eric Smith, 24; James Davies Travei
Photography p39(b); Stockbyte p31 (br); Stone/Getty lmages
pp10; TCC Teleplex p38; The Old Globe Theater at The Globe
Theaters/ Ken Howard p20(b)
Royalty free Corbis Food and lngredients p8(bl}
Commissioned photography by Chris Honeywell pp4, 5, 9, 11,
13, 15(1, r), 19, 20, 21 , 23(r), 25, 26(1), 27, 28, 29, 30, 31(1, tr, bc),
33, 34, 36, 37, 45, 47, 49, 51 , 53, 54, 62, 68; Haddon Davies
pp5, 32, 40; Dean Ryan pp8, 9(r), 16, 23(1), 26(r), 48; Peter
Viney p52 (bear, picture, rug, cap)
2010 2009
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8
Student CD Tracklist
Track 1. Copyright information
track 2. Unit 1, On board 1 .05
Track 3. Unit 1, On board 1.06
Track 4. Unit 3, Landing card 1.12
Track 5. Unit 4, Welcome to the U.S.A. 1.1 5
Track 6. Unit 5, Baggage in hall 1.1 7
Track 7 . Unit 7, Hotel check-in 1.23
Track 8. Unit 9, Breakfast buffet 1.29
Track 9. Unit 9, Breakfast buffet 1.30
Track 1O. Unit 12, Concierge desk 1 .37
Track 11. Unit 12, Concierge desk 1.38
Track 12. Unit 12, Concierge desk 1 .39
Track 13. Unit 16, ltineraries 1.49
Track 14. Unit 18, Connections 1.53
Track 15. Unit 18, Connections 1 .54
Track 16. Unit 18, Connections 1 .55
Track 17. Unit 18, Connections 1.56
Track 18. Unit 19, Fast food 1.58
Track 19. Unit 23, Your company 1.67
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