Marking Scheme - Midterm MIS
Marking Scheme - Midterm MIS
Marking Scheme - Midterm MIS
Describe how information systems have changed the way businesses operate and
their products and services.
Wireless communications, including computers and mobile hand-held computing
devices, are keeping managers, employees, customers, suppliers, and business partners
connected in every way possible. Email, online conferencing, the Web, and the Internet,
are providing new and diverse lines of communication for all businesses, large and small.
Through increased communication channels and decreased costs of the communications,
customers are demanding more of businesses in terms of service and product, at lower
costs. E-commerce is changing the way businesses must attract and respond to
customers.
2. Describe the characteristics of transaction processing systems (TPS) and the roles
they play in a business.
Transaction processing systems (TPS) are computerized systems that perform and record
daily routine transactions necessary in conducting business; they serve the organizations
operational level. The principal purpose of systems at this level is to answer routine
questions and to track the flow of transactions through the organization.
1) At the operational level, tasks, resources, and goals are predefined and highly
structured.
2) Managers need TPS to monitor the status of internal operations and the firms
relationship with its external environment.
3) TPS are major producers of information for other types of systems.
4) Transaction processing systems are often so central to a business that TPS failure for
a few hours can lead to a firms demise and perhaps that of other firms linked to it.
3. List and describe six reasons why information systems are so important for business
today. Six reasons why information systems are so important for business today
include:
(1) Operational excellence
(2) New products, services, and business models
(3) Customer and supplier intimacy
(4) Improved decision making
(5) Competitive advantage
(6) Survival Information systems are the foundation for conducting business today. In
many industries, survival and even existence without extensive use of IT is
inconceivable, and IT plays a critical role in increasing productivity. Although
information technology has become more of a commodity, when coupled with
complementary changes in organization and management, it can provide the
foundation for new products, services, and ways of conducting business that provide
firms with a strategic advantage.
6. Define business process. Suggest a business process which might be use at hospital
Business process refer to sets of logically related activities for accomplishing a specific
business result, and also refer to the unique ways in which organization and management
coordinate these activities.
1) Hiring a new employee
2) Customer intake
3) Filing medical records are examples of business processes at a hospital.
SECTION B
List and describe the Information systems serving each of the major functional areas of
a business:
Sales and marketing information systems
System
Description
Organizational
Level
Order processing
Operational
Pricing analysis
Management
Strategic
Description
Organizational
Level
Machine control
Operational
Production planning
Management
Facilities location
Strategic
Description
Organizational
Level
Account Receivable
Operational
Budgeting
Management
Profit planning
Strategic
Description
Organizational
Level
Training and
Development
Operational
Compensation analysis
Management
Human Resource
planning
Strategic