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    Soft Skills: A Whole New Perspective

    Uploaded by

    deepaksh113
    This document discusses the importance of soft skills in business. It defines soft skills as a person's emotional intelligence (EQ), personality traits, social graces, communication abilities, and ability to develop relationships. It provides examples of key soft skills like teamwork, coaching, negotiation, and active listening. It also outlines six steps for improving soft skills, including developing interpersonal skills, team spirit, social grace, and behavioral traits like motivation. The document concludes with a case study example of a software company preparing for a client visit to select a team member for an onsite opportunity based on their soft skills.

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    Soft Skills: A Whole New Perspective

    Uploaded by

    deepaksh113
    79 views9 pages
    This document discusses the importance of soft skills in business. It defines soft skills as a person's emotional intelligence (EQ), personality traits, social graces, communication abilities, and ability to develop relationships. It provides examples of key soft skills like teamwork, coaching, negotiation, and active listening. It also outlines six steps for improving soft skills, including developing interpersonal skills, team spirit, social grace, and behavioral traits like motivation. The document concludes with a case study example of a software company preparing for a client visit to select a team member for an onsite opportunity based on their soft skills.

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    Softskills v0.1

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    © Attribution Non-Commercial (BY-NC)

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    This document discusses the importance of soft skills in business. It defines soft skills as a person's emotional intelligence (EQ), personality traits, social graces, communication abilities, and ability to develop relationships. It provides examples of key soft skills like teamwork, coaching, negotiation, and active listening. It also outlines six steps for improving soft skills, including developing interpersonal skills, team spirit, social grace, and behavioral traits like motivation. The document concludes with a case study example of a software company preparing for a client visit to select a team member for an onsite opportunity based on their soft skills.

    Copyright:

    Attribution Non-Commercial (BY-NC)
    Download as PPSX, PDF, TXT or read online from Scribd
    Download as ppsx, pdf, or txt
    79 views9 pages

    Soft Skills: A Whole New Perspective

    Uploaded by

    deepaksh113
    This document discusses the importance of soft skills in business. It defines soft skills as a person's emotional intelligence (EQ), personality traits, social graces, communication abilities, and ability to develop relationships. It provides examples of key soft skills like teamwork, coaching, negotiation, and active listening. It also outlines six steps for improving soft skills, including developing interpersonal skills, team spirit, social grace, and behavioral traits like motivation. The document concludes with a case study example of a software company preparing for a client visit to select a team member for an onsite opportunity based on their soft skills.

    Copyright:

    Attribution Non-Commercial (BY-NC)
    Download as PPSX, PDF, TXT or read online from Scribd
    Download as ppsx, pdf, or txt
    of 9

    Soft Skills

    A whole new perspective


    Agenda

    1. Definition - Soft skill

    2. Examples of Soft skills

    3. 6 “soft” steps

    4. Case Study
    Technical Skills Vs Soft skills

    Are technical/ job-related skills enough?

    Technical and job-related skills are a must, but they are NOT sufficient when it
    comes to progressing up the ladder. Why?
    Coz with the traditional paternalistic style of leadership becoming passé, professional managers expect
    their teams to be proactive and communicate openly.

    "Soft skills are very important in business. It is essential to be technically sound,


    but one should also have the ability to convey the idea to the masses in the
    simplest possible manner”.

    With the boom in outsourcing taking root across industries, many professionals
    and subject matter experts directly deal with their clients on a regular basis.
    Definition - Soft skill

    Soft skills is a sociological term relating to a person's "EQ" (Emotional Intelligence


    Quotient), the cluster of personality traits, social graces, communication, language,
    personal habits, friendliness, and optimism that characterize relationships with other
    people.

    Lets analyze: - What do each of these mean?


    EQ
    Personality Traits
    Social Graces
    Communication
    Language
    Personal Habits
    Friendliness
    Relationships
    Examples - Soft skill

    Participate in a team

    Unite a team amidst cultural differences

    Teach others

    Coach others

    Motivate others

    Learn from others

    Provide services

    Negotiate

    Decision making

    Problem solving

    Observe forms of etiquette

    Active Listening

    Maintain meaningful conversation (discussion/debate)

    Defuse arguments with timing, instructions and polite, concise language

    Foresee situations

    Establish rapport

    Empathic communication

    Self-awareness

    Proactive Attitude
    6 “soft” steps

    Behavioral training experts say there are several soft skills are required
    Some of them include:

    i. Interpersonal skills
    ii. Team spirit
    iii. Social grace
    iv. Business etiquette
    v. Negotiation skills
    vi. Behavioral traits such as attitude, motivation and time management
    Be your own trainer!

    While organizations are definitely investing in augmenting their staff's


    people skills, here are some inputs for professionals and students who
    would like to initiate the process themselves:

    Be a part of team activities


    Ask family members or close friends to write down your best and worst
    traits.
    How well do you manage your time?
    Introspect on how you react to feedback
    How good are you at critiquing?
    Live consciously
    Case Study

    A reputed software company in India is all geared up for a client visit.

    The clients have indicated that, after inspecting the progress of the project they have

    outsourced, they would like to meet the team members working on it.

    Why? To select one team member for a stint onsite -- something almost every software
    engineer aspires for.

    What traits are needed for team member to be selected?


    Thank You

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