TOP 100 MID SIZED COMPANIES SURVEY 2016

GENERAL COMPANY INFORMATION QUESTIONNAIRE (GQ)

For your Company to be considered for the Top 100 medium sized companies survey, you are required to provide
general information for evaluation. KPMG undertakes to treat all the information provided by your Company
confidentially and will not disclose the information provided to any unauthorized persons. KPMG may however
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would benefit a mid-sized company and for any other purpose that will aid the growth of the Top100 initiative. KPMG
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If you need assistance, please contact: Gladwell Waiyaki Email: [email protected] or
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Respondent and Company information

Name of company

Name of MD / CEO: Ms/Mr./Mrs/Dr/Eng

First Name
Middle Name
Surname
Telephone number
Office
Mobile/Cell
Official Email address of MD / CEO
Official
Alternative
Location of company headquarters
Name of Building
Floor Number
Office Number
Name of Road/Street
General Area
City / Town

Company Background
1.

What year was your company founded? (and how many years has it been in operation)

Year founded

2.

No. of Years in operation

How would you describe the core business of your organization? (Interviewer to record
verbatim. If company deals with products, confirm if and what they manufacture, import or
distribute. Also confirm that they have properly captured the sector they operate in. Use the
table overleaf to get a better understanding of the business.)

Please tick the appropriate boxes in the table below:

Activity Design

Design Importation

Inbound
logistics

Production/
installing

Value Distribution
addition/
packaging

Sales &
Marketing

Export Outbound Professional

logistics
services

Other
(specify)

Agriculture
Mining
Oil & Gas
(Upstream exploration &
production)
Oil & Gas
(Downstream - includes
marketing and distribution)
Tourism
Accommodation &
Entertainment
Infrastructure/
Construction
Manufacturing
Wholesale
Retail
Transport
Telecoms
ICT
Property/ Real
estate
Health
Financial services
Cooling/
Refrigeration
Advertising/
Creative
Culture/ art
Other (specify)

3.

What motivated the Founders of the Company to establish this business?

(Interviewer to record verbatim.)

4.
a) Does your company have any foreign ownership?
Yes
No

> Go to 5

b) If your answered yes to part (a) above, please provide the percentage of local
and foreign ownership (Read out options)
Fully Kenyan owned
Fully foreign owned
Partially owned by Kenyans and by
foreigners (indicate % of each

Kenyan
%

Other
%

5. Please indicate your Companys annual turnover for 2015. (Indicate turnover range
below Single response only)
Annual Net Turnover (Kshs):
10
9
8
7
6
5
4
3
2
1

2015

Kshs 70 million - Kshs 99 million

Kshs 100 million - Kshs 199 million
Kshs 200 million - Kshs 299 million
Kshs 300 million - Kshs 399 million
Kshs 400 million - Kshs 499 million
Kshs 500 million - Kshs 599 million
Kshs 600 million - Kshs 699 million
Kshs 700 million - Kshs 799 million
Kshs 800 million - Kshs 899 million
Kshs 900 million - Kshs 1 billion
Over Kshs 1 billion

6.
a) How many branches does your company have in this country?
Number of branches
b) If multiple branches, please indicate the locations of the branch below:
Branch No.
1
2
3
4
5

Location of Branch (Town/City)

7.
a) Which banks does your business use?( List all)
b) Which of these is your main bank? (One mention only)
Banks used 7a

Main Bank (Tick only one) 7b

c) What do you like most about your bank?

1
2
3
4
5
d) What could the banks do to serve you better?
1
2
3
4
5

8. Where did your business s o u r c e the bulk of its original capital to set up the
business?
(Spontaneous response - Do not prompt)
Bank Loan
Loans from Friends and Family
Founders savings / own money
Private equity and/or Venture capital fund
Grants and/or development funding
Other equity partner
Others (Please specify)
9.
a)

If you were to source for expansion capital for your business today, which one
would be your most preferred source?
Bank Loan
Loans from Friends and Family
Founders savings / own money
Private equity and/or venture capital fund
Grants and/or development funding
Other equity partner through selling equity
IPO/Listing on Nairobi Securities Exchange
None of the above
a) Please give reasons supporting your answer(s) above

10. Does your business export or have a presence in other countries? If so, which are
these countries/regions? (Tick appropriately Multiple responses possible)
Uganda
Tanzania
Rwanda
Burundi
South Sudan
Somalia

Rest of Africa
Asia Pacific (includes Australia and NZ)
Europe and/or Middle East
Americas
Does not export or have a presence

11.
a) If not in all Countries in East Africa: Does your business plan on expanding or
entering into any strategic partnerships in other East African countries in the next
12 months?
Yes
No
> Go to 12

b) If yes, in which regions?

Uganda
Tanzania
Rwanda
Burundi
South Sudan
Somalia
Others (Please specify)
12. Does your company have a mission statement?
Yes
No

> Go to 13

a) If Yes what is the mission statement

(Note the mission statement or cant remember)

13. How often does your company prepare a medium and long term strategy? (Tick
appropriately Single response only)
Every 5 years
Every 3 years
Every year
Others (Please specify)
14. How often does your company prepare a three or five year projections to support the
strategy?
Every 1 years
Every 2 years
Every 3 years
Others (Please specify)
15. In which stage of the business life cycle would you say your Company is currently
in:

Start Up
Growth Phase
Mature Phase
Decline Phase
Re Emerging from a decline phase

16. Please describe your Companys level of compliance with International Financial
Reporting Standards
Very Compliant
Compliant
Not Compliant
Business Confidence Index
17. How would you rate the economic condition of Kenya today compared to six months
ago? Is it
18. How do you expect the Kenyan economy to perform in the next twelve months? Do
you expect it to be
19. How would you rate the current performance of your own industry compared to six
months ago? Would you say it is.
20. And how do you expect your own industry to perform in the next twelve
months?............
Substantially
better

Moderately
better

The same

Moderately
worse

Substantially
worse

Q.17
Q.18
Q.19
Q.20
Business Performance
21. Which of the following statement best describes the revenues for your Company for
2014 and 2015?
Sales revenues for 2015 higher than for 2014 (increased)
Sales revenues for 2015 lower than for 2014 (decreased)
22. Reasons supporting business performance or growth?
a) What are the THREE MAIN reasons that aided your business performance or
growth?
1.
2.
3.

b) What are the THREE main reasons that undermine business performance
1.
2.
3.

23. What are the THREE KEY challenges that your business is currently facing?
1.
2.
3.
24. If working capital is not mentioned in the previous question: Is your business currently
facing working capital and/or other funding challenges?
Yes
No

> Go to 25
> Go to 26

25. If answered yes - What would you say are the two main cause of funding challenges
that your business is currently facing? (Read out options and tick 2 top sources)
Customers delaying settling the amounts they owe us
Stringent credit terms imposed on us by our suppliers
The amount of capital that we initially used to start the business has turned out to
be lower than the requirements of the business
Unable to secure an OD facility to finance the swings in our WC requirements
Tehft / fraud
Escalating cost of operations
Other (specify)__________________________

Hiring Outlook
26. Please indicate the number of full time staff working at your Company as at the end
of each of the following financial years.
Number of staff end of 2013
Number of staff end of 2014
Number of staff end of 2015
27. Over the next 12 months, how likely are you to increase the number of full time staff
working for your Company?
Very likely

Likely

Unlikely

Very unlikely

28. For those who have mentioned very likely/likely: What will drive your decision to
increase the number of full time staff?

29. Do any of the owners of the Company perform key roles in the day to day operations
of the business?
Yes
No
30. How would you rate the qualifications and experience (academic qualifications and
work experience) of the senior management at your Company to make key decisions
affecting the business?
Very Qualified
Sufficiently Qualified
Not Qualified
31. What level of academic qualifications do the staff of your company possess?
Level of Education
Advanced degree
Professional courses
Bachelors degree
Diploma
Secondary education

Number of staff

32. How would you rate the training needs of the staff of your company in the following
areas (please provide any additional ones)?
High

Medium

Low

Business Basics for Micro and Small Entrepreneurs

Business Management for Micro and Small
Entrepreneurs
Business Risk Identification and Management
Business Ethics and Social Responsibility
Other (please mention)

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ICT Usage
33. Which of the following ICT infrastructure is available at your business? (Read out
optionsMultiple responses possible)
Internet connectivity
Computers
Computers are networked
Local area network / Intranet
Wide area network
Servers within the business
Remote servers (outsources servers for disaster recovery)
Website
Computerized fleet management services (Local or Outsourced)
Card access into building & offices
Other (specify)__________________________
34. If they have Internet Connectivity in previous question:
What is the main type of Internet connectivity you have in your organization? (Read
out options Multiple responses possible)
Fibre
Wi-max
Wi-fi
GSM Modem
CDMA Modem
Mobile phone as a modem
Others(Please specify) ____________________
35. Does the Company use manual (e.g. Excel) or automated systems to manage its day
to day transactions /operations?
Yes
No
36. If the answer to the above question is Yes. Please specify the type(s) of systems
used below;
Software used

Name of software

Customer Relationship Management (CRM)

Accounting
Business management
Data base management
Enterprise Resource Planning (ERP)
Payroll Software
Inventory Management System
Others (please specify)
Accounting software impact:

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a) What impact if any has the accounting software / application you are using had on
your Company?
Positive impact
Negative impact
No impact all
b) Please explain your response to question 34. (a) above further

37. What factors do you / would you consider when purchasing an automated system?
Price
Local support
Reputation of the company /size of brand
Volumes of transaction that my Company handles
Others (Please specify)

East Africa Integration

38.
a) Support for the East Africa Community Integration: To what extent does your
business support the East Africa Community Integration? (Read out options
Single Response)
Supports to large extent
Supports to a small extent
Does not support at all
b) Please explain your response to question 36. (a) above

c) What impact has the EAC Integration had on your business?

d) What information would your business like to be provided abput the East African
Integration?

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The Business Daily

39. How often do you read The Business Daily? (Read out options Single Response)
Daily
2 to 3 times a week
Occasionally
Does not read at all

>Skip to Q. 41

40. Do you read the online version of The Business Daily or the Hardcopy?
Hard copy newspaper
Online Version
Both online version and hardcopy newspaper
41. a.) Do you think the Business Daily adequately highlights stories about small and
mid-sized companies?
Yes
No
b.) Why do you say so?

Innovation
42.
a) Has your business adopted any new technology / innovative solutions for use in
your business operations?
Yes
No

Go to Q.42b
Skip to Q.43

b) If so, what are some of these? (Record Verbatim below)

43.
a) Has your business obtained any form of international certification such as the ISO
or any relevant international certification in your industry in the past 12 months?
Yes
No

Go to Q.43b
Skip to Q.44

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b) If so, what are some of these certifications?

The Nairobi Securities Exchange

44.
a) Is your Company considering listing on the Nairobi Securities Exchange in the
near future?
Yes
No

Go to Q.44b
Skip to Q.44c

b) If Yes, when do you plan on listing? (Read out options-Single Response)

In the next six months
In the next 12 months
In the next 1 2 years
In the next 2 3 years
Dont Know
c) If No, please explain some of the reasons why your Company is not considering
listing on the NSE

45.
a) What is your view of the listing requirements under the Growth Enterprise Market
segment (GEMS)?
Tick one
Very Stringent
Somewhat stringent
Not stringent at all
b) Why do you say so?

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Corporate Social Responsibility (CSR)

46. Does your Company engage in corporate social responsibility (CSR) programs?
Yes
No

Go to Q.47
Go to Q.48

47. What is the nature of the CSR Programmes your Company engages in?
Environmental conservation
Education
Health
Governance/ Civil Society
Sports
Arts and Culture
Others (Please Specify)
_________________
Mobile Telephone
48. Does your Company make use of any services from a mobile telephony company?
a.)

If Yes above, what mobile telephone services do you use?

b.)

What mobile network operator supplies you with those services?

Q48a

Q48b
Tick all
that
Apply

Safaricom

Airtel

Orange

Other
(Specify)

Voice Calls
Data
Cloud servers
Mobile Money
Other
(Specify)_________
49. Are you satisfied with the services provided by your Mobile network operator?
Yes
No

> Go to 50
> Go to 51

15

50. To what extent are you satisfied with each of the services you listed below? Please
use a scale of 1-10, where 1 means not satisfied at all, and 10 means very
satisfied.
Q50a

Q50b
Safaricom

Airtel

Orange

Other

Voice Calls
Data
Cloud servers
Mobile Money
Other (Specify)_________
c) What THREE things would you like your provider to do better?

Event Management
51. What are your top 5 preferred companies for experiential marketing?
1.
2.
3.
4.
5.
52. What are some of the issues that you strongly feel event companies in Kenya need
to work on to improve the experience at corporate events
Unique creative concepts
Event management process
Quality of equipment
Fulfilling client needs
Pricing

Governance
53. Do you have an oversight board that provides counsel for business decisions?
Tick appropriately;
Yes
No

> Go to 54

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54. How often do you hold board meetings?

Monthly

Quarterly

Half yearly

Annualy

55. Do you have policies and procedures to govern your day to day operations?
Yes
No
56. Which entities are your biggest source of headache in driving business?
Entity

Tick any

Specify /Notes

Central Government ministries

Police
Immigration
Judiciary
Politicians
County Government
Others (specify)

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questionnaire.

Closing Check
Respondents Signature and Title

Respondents Business Card (Please attach here)

Company Rubber Stamp

THANK YOU FOR TAKING TIME TO RESPOND TO THIS QUESTIONNAIRE

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