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    Q7 Lab

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    The document summarizes key features of the Consumer Protection Act 1986 in India. It discusses: 1. The Act covers both goods and services. It established three-tier consumer dispute redressal forums - district, state and national levels - to provide relief to consumers within 3-5 months. 2. Unfair trade practices include false representations about goods/services or selling rebuilt/second-hand goods as new. Restrictive trade practices tend to manipulate prices or supply conditions to impose unjustified costs on consumers. 3. The Act defines terms like defect, deficiency, and protects consumer rights. Complaints can be filed without fees to enable access to justice for all.

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    Q7 Lab

    Uploaded by

    City
    34 views2 pages
    The document summarizes key features of the Consumer Protection Act 1986 in India. It discusses: 1. The Act covers both goods and services. It established three-tier consumer dispute redressal forums - district, state and national levels - to provide relief to consumers within 3-5 months. 2. Unfair trade practices include false representations about goods/services or selling rebuilt/second-hand goods as new. Restrictive trade practices tend to manipulate prices or supply conditions to impose unjustified costs on consumers. 3. The Act defines terms like defect, deficiency, and protects consumer rights. Complaints can be filed without fees to enable access to justice for all.

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    Q7 LAB

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    The document summarizes key features of the Consumer Protection Act 1986 in India. It discusses: 1. The Act covers both goods and services. It established three-tier consumer dispute redressal forums - district, state and national levels - to provide relief to consumers within 3-5 months. 2. Unfair trade practices include false representations about goods/services or selling rebuilt/second-hand goods as new. Restrictive trade practices tend to manipulate prices or supply conditions to impose unjustified costs on consumers. 3. The Act defines terms like defect, deficiency, and protects consumer rights. Complaints can be filed without fees to enable access to justice for all.

    Copyright:

    © All Rights Reserved
    Download as DOCX, PDF, TXT or read online from Scribd
    Download as docx, pdf, or txt
    34 views2 pages

    Q7 Lab

    Uploaded by

    City
    The document summarizes key features of the Consumer Protection Act 1986 in India. It discusses: 1. The Act covers both goods and services. It established three-tier consumer dispute redressal forums - district, state and national levels - to provide relief to consumers within 3-5 months. 2. Unfair trade practices include false representations about goods/services or selling rebuilt/second-hand goods as new. Restrictive trade practices tend to manipulate prices or supply conditions to impose unjustified costs on consumers. 3. The Act defines terms like defect, deficiency, and protects consumer rights. Complaints can be filed without fees to enable access to justice for all.

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    © All Rights Reserved
    Download as DOCX, PDF, TXT or read online from Scribd
    Download as docx, pdf, or txt
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    Question 7

    Elaborately explain the essential features of the consumer protection act 1986. Also briefly
    discuss unfair trade practice and restrictive trade practice as discussed under consumer protection
    Act?
    (i)Features of Consumer Protection Act 1986
    1. This Act is applicable on both goods and services. Goods are manufactured by the
    manufacturer and consumer buys them from manufacturer or seller. Services include transport,
    electricity, water; roads, etc. are under this Act.
    2. Consumer Redressal Forum-Under Consumer Protection Act, the three judicial systems has
    been set up to provide relief to consumers. In this system, consumer forums have been set up at
    various levels which are functioning to safeguard the interests of consumers.
    Under this system, many forums and commissions have been set up at various levels where
    consumers can lodge their complaints.
    I.

    II.

    III.

    At district level there is District Consumer Dispute Redressal Forum. It is headed by a


    judicial officer equivalent to Session Judge. He is assisted by two members. Cases
    involve compensation upto 20 lakhs are entertained in this forum.
    At state level there is State Consumer Dispute Redressal Commission. It is headed by
    a judicial officer equivalent to High Court Judge. He is also assisted by two members.
    Here cases involve compensation of 20 lakhs to one crore are entertained.
    At national level there is National Consumer Dispute Redressal Commission. It is
    headed by a Judge of Supreme Court. He is assisted by four members.

    Here cases involve compensation above one crore are entertained.


    1. National Commission has jurisdiction for appeals coming up against orders of State
    Commission.
    2. Supreme Court is the final deciding authority.
    3. Under this Act there is provision to settle the complaint within three months of filing it. If
    the complaint needs laboratory testing, the period is extended to five months.
    4. In Consumer Protection Act, clause VI defines the rights of the consumer which have been
    already discussed in the previous chapter.
    5. There is no fee for lodging a complaint. Even poor people can get justice.
    6. The clause II of this Act has defined some terms used by Consumer Protection Act like:
    I. Defect-it is any fault or shortcoming in quality, quantity, purity, potency, or standard fixed

    by the government. II. Deficiency-it is any fault, shortcoming or imperfection in quality or


    performance.
    IV.
    V.

    Unfair Trade Practice-it is unfair and deceptive procedure used to promote sale or
    supply of goods and services like lottery, chit fund, conducting competitions, etc.
    IV. Restricted trade practices.

    (ii) Unfair Trade Practice and Restrictive Trade Practice


    According to the provisions of the Consumer Protection Act, 1986 unfair trade practice means
    a trade practice which, for the purpose of promoting the sale, use or supply of any goods or for
    the provision of any service, adopts any unfair method or unfair or deceptive practice including
    the practice of making any statement, whether orally or in writing or by visible representation
    which falsely represents that the goods are of a particular standard, quality, quantity, grade,
    composition, style or model; falsely represents that the services are of a particular standard,
    quality or grade; falsely represents any re-built, second-hand, renovated, reconditioned or old
    goods as new goods; makes a false or misleading representation concerning the need for, or the
    usefulness of, any goods or services etc. permits the publication of any advertisement whether in
    any newspaper or otherwise, for the sale or supply at a bargain price, of goods or services that
    are not intended to be offered for sale or supply at the bargain price. Bargaining price has been
    defined as a price that is stated in any advertisement to be a bargain price, by reference to an
    ordinary price or otherwise, or a price that a person who reads, hears or sees the advertisement,
    would reasonably understand to be a bargain price having regard to the prices at which the
    product advertised or like products are ordinarily sold.
    The Act defines restrictive trade practice as a trade practice which tends to bring about
    manipulation of price or conditions of delivery or to affect flow of supplies in the market relating
    to goods or services in such a manner as to impose on the consumers unjustified costs or
    restrictions and shall include delay beyond the period agreed to by a trader in supply of such
    goods or in providing the services which has led or is likely to lead to rise in the price; any trade
    practice which requires a consumer to buy, hire or avail of any goods or services as condition to
    buying, hiring or availing of other goods or services.

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