SERVICE

IN THE BEST
OF HANDS
TEREX PORT SOLUTIONS DELIVERS
FULL LIFE CYCLE SUPPORT
 Getting service from a single source: we service
your machines around the world, providing our
expertise for your individual needs.

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YOUR EXPERTS FOR SERVICE
AROUND THE WORLD
SUPPORTING INDIVIDUAL TO ENTIRE FLEETS OF MACHINES

Terex Port Solutions (TPS) provides high-quality Our service your benefits
and reliable service around the globe: We offer you This means: You receive support for your machines
products and support for handling all types of cargo in from a single source and benefit from
ports and terminals from individual machines to fully many years of manufacturer expertise,
automated system solutions. Take advantage of our direct access to OEM components,
service expertise for your Terex and Terex Gottwald a comprehensive global service network,
products. products and services ranging from cross-machine
system solutions to fleet management.
These products, rooted in the Fantuzzi, Gottwald,
Noell, PPM and Reggiane legacy brands, have stood We combine many years of experience with the wealth
for high-end technology, comprehensive service and of possibilities offered by the global strength of Terex
excellent return on investment for decades. Corporation.

At your service quickly and everywhere

Everywhere our machines are used, our regional
contacts are at your service. Our decentralized
organization facilitates short response times,
supported by state-of-the-art remote access
systems and the expertise of five international
production facilities.

Benefit from our team in the best sense of the

GLOBAL BENEFITS word: from the teamwork of experienced, highly
trained and dedicated experts who work to meet
your individual needs.
One-of-a-kind product and service portfolio
ranging from all types of individual machines
up to fully automated system solutions
Decades of expertise based on the Fantuzzi,
Gottwald, Noell, PPM and Reggiane legacy brands
Comprehensive service solutions for all machines
in operation

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 FULL LIFE CYCLE SUPPORT
FOR YOUR MACHINES
SERVICE TO MEET YOUR PARTICULAR NEEDS
All machines used in ports and terminals have one Take advantage of our full service package worldwide
thing in common: the right measures at the right Thanks to our global Service network, you can benefit
time can be considerably extended and unscheduled from our services wherever you are. We help you
downtimes prevented. to increase the return on investment on our quality
products on whichever continent your terminal is
Take advantage of the reliability and availability of your located.
service team from TPS: we know our products better
than anyone else and are able to respond quickly and
yet plan for the long term. We also have direct access
to OEM spare parts and to state-of-the-art technology,
which is crucial for maintaining and modernizing your
machines.

Its your choice

Our services cover all phases of the service life of a
machine. We provide:
servicing of individual machines and management of
entire fleets,
regular contractually agreed maintenance intervals and
specific support as and when required,
installation, relocation and replacement of your
equipment.

Do you require support to perform routine maintenance

and repairs yourself? Or do you wish to concentrate
OUR SERVICE, YOUR BENEFIT
completely on your core business and leave the
servicing of your entire fleet to us? We can provide
individual service package agreements for you. In this Get the most from your investment we can
way, you receive exactly the support you need for support you with:
reliable and safe operation of your terminal.
operating your machines safely and efficiently,
keeping your equipment state-of-the-art,
reducing unscheduled downtimes to a minimum,
using your machines profitably over a long
service life.

Your benefits: we offer you individually tailored

solutions in the form of:
consultation on short notice in specific cases,
and spare parts deliveries,
support with and/or implementation of
maintenance, repairs and refurbishments,
comprehensive service system solutions.

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5
 Making the most of your
machine operators or your
service technicians: you entrust
us with your most valuable
resources your specialists.

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OFF TO A GOOD START
WITH TRAINING
TRAINING COURSES

TPS training programs have been proven their effective Realistic conditions
around the world for decades. Experienced training We are committed to training your service professionals
instructors and excellent equipment at our training under realistic conditions. We provide various simulators
centers help service professionals to quickly familiarize and, to some extent, original equipment in our state-of-
themselves with our machines. Our programs are multi- the-art training centers. On request, we will conduct
level and tailored to the respective target group: training courses on your premises.
to machine operators and
technical staff. We offer a large range of training courses tailored
precisely to your requirements in terms of both scope
and content and for the types of machine for which the
training course is to be conducted.

Investing in training courses is worth your while. When

BENEFITS OF TPS TRAINING PROGRAMS it comes to the safety and efficiency of machine fleets,
nothing is more crucial for your success than the
qualification of your staff.
Individually tailored training programs
Experienced training instructors
State-of-the-art equipment and realistic
conditions
Training courses on your premises on request
Internationally recognized certificates

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 Meeting your specific needs:
we supply our OEM spare
parts so you can operate your
machines safely and reliably.

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AVAILABLE WORLDWIDE
OEM SPARE PARTS

There are many reasons to use the spare parts service The aim of our spare parts service is to facilitate simple
of TPS: You receive OEM components that precisely ordering and reduce downtimes by means of fast
match your machine to help maintain its performance delivery. We offer you the opportunity to save time by
over the entire service life. We supply the required parts ordering components directly via our online portals.
quickly, reliably, and worldwide. Our global network of To make sure that you always have important parts
contacts is well acquainted with your TPS machine, in stock, we also offer you tailor-made spare parts
ensuring you get the right part at the best price. packages.

For all machines from TPS

We supply spare parts for all the machines in our
product family. If individual spare parts are no longer
available, e.g. owing to technical advances, then we
will offer you a suitable alternative.

Our spare parts service gains special added value

SPARE PARTS DIRECT FROM when combined with other services such as routine
THE MANUFACTURER maintenance, technical support or retrofitting. You
receive consultation and components from a single
source and consequently valuable support for regular
You benefit from: continued development of your equipment fleet.
faster delivery times,
components matched exactly to the equipment,
synergies with other TPS services.

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 Providing service via remote
access or deploying a team
at your premises: our job is
to get your equipment back
in operation in no time.

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EXPERTISE ANYWHERE
AND ANYTIME
MAINTENANCE, TECHNICAL SUPPORT AND REPAIRS

Three criteria are crucial to prevent downtimes: the Preventive overhauls

quality of the product, regular maintenance and Products from TPS are designed for demanding and
preventive overhauls. If unscheduled downtimes should efficient cargo handling in ports and terminals. Crucial
occur, short response times are vital. TPS is excellently for meeting these operating requirements is a long
prepared to deal with all of these areas. service life and high availability of the equipment that
can only be ensured by preventive overhauls of all
Our inspection and maintenance service is based important components before natural wear causes
completely on your needs from technical support in damage. Our experts know the expected service life
specific cases to long-term maintenance agreements, of critical components and can implement suitable
from servicing of individual machines to fleet measures at the right time to prevent unexpected
management. We always use experienced and qualified downtimes.
technicians from your local branch or distributor. These
technicians receive regular training from us and their From diagnosis to repairs
knowledge is always up to date. Nevertheless, unexpected downtimes cannot be
completely ruled out. If you are unable to rectify a
problem, we provide fast and competent support.
Starting with the diagnosis to recommending measures
through to on-site repairs.

We also use remote access systems, which often

DOCUMENTATION FOR ALL OUR MACHINES means that it is not necessary for experts to travel to
your premises. This makes downtimes shorter and
saves money. The experts at our production facilities
In order to facilitate your own diagnoses, with their expertise are always at your service.
maintenance and repairs, we provide you with
documentation for all our products:
spare parts lists,
operating manuals,
maintenance manuals.
You can order these from your contact at any time.

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 Helping you increase your
productivity: we provide
consulting services and
support for you at all levels.

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BENEFIT FROM PROGRESS
REFURBISHING AND RETROFITTING

We can help adapt your fleet to meet new requirements: Our contacts determine the current condition of
You would like to implement a new control system? You your equipment on site in order to establish suitable
intend your crane to serve larger vessels? You would measures for further development.
like your machines to be supplied with power from the
terminals electricity supply? We offer you individual From replacement of individual components to complete
solutions to meet your needs. conversions
The services we offer range from replacement of
As a rule, refurbishing and retrofitting are more cost individual components to modifying system solutions,
effective than buying new products. Thanks to high- such as implementation of remote access systems
quality components from TPS and to our qualified right up to complete conversions of crane installations,
service team, these solutions are often just as long- for example. Within the framework of such complete
lasting and effective. conversions, we are able to modify track gauges,
lifting and portal heights in order to satisfy growing or
changing requirements with respect to vessel sizes
and stacking densities. Take advantage of our expertise
REFURBISHING AND RETROFITTING at your regional branch of TPS or your distributor. We
OVERVIEW OF MEASURES: provide you with a personal consultation based on your
requirements.
replacement and overhaul of components (e.g.
diesel engines, gearboxes, couplings, brakes),
inspection of steel structure incl. repairs and
paintwork
retrofit and conversion of an external power supply
refurbishments and retrofits for control systems
implementation of remote access systems
complete conversions of crane installations for
adapting lifting and/or portal heights and track
gauges
and much more

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 Keeping everything under control:
our system solutions ensure that your
equipment fleet is in the best of hands.

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SERVICE IN ALL DIMENSIONS
FLEET MANAGEMENT

You would like to focus fully on your core business? Lower costs, high availability
No problem we will perform maintenance and The benefits are obvious: you save yourself considerable
servicing of your entire fleet of machines on request. time and money in terms of staff and logistics for work
This means: We agree on the precise extent to which not related to your core business. We carry out all
we will service your crane and vehicle fleets. From agreed maintenance and servicing work with our highly
purely preventive maintenance to continuous technical qualified service technicians and thus help to provide
improvements. All levels of service are possible. high availability of your machines.

We have the expertise for all types of machines in ports With our fleet management, we supply the basis for
and terminals from ship-to-shore cranes, transport economic and competitive as well as safe and sustained
vehicles and stacking cranes to mobile and peripheral operation of your terminal. We provide a high degree
equipment. We will also service equipment of other of cost transparency and clear accountability for the
manufacturers on request. coming years.

FLEET MANAGEMENT BASED ON

YOUR NEEDS OUR SERVICES:

regular maintenance,
cyclical preventive overhaul measures,
servicing including spare parts store,
servicing engineering to maintain and improve
your products over their entire service life.

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TEREX PORT SOLUTIONS

TPS-Service-EN-01
THE BROADEST RANGE OF CARGO HANDLING EQUIPMENT
The most comprehensive portfolio of port-related products
From ship-to-shore cranes and mobile harbour cranes to With our broad portfolio of products and services,
reach stackers through to integrated systems for fully sound planning and advisory expertise and a global
automated container handling or professional bulk handling service network, we are your go-to expert for efficient,
Terex Port Solutions offers you the right solution from a single safe and environmentally aware cargo handling in ports
source. and terminals.

www.terexportsolutions.com
Effective date: September, 2014. Product specifications and prices are subject to change without notice or obligation. The photographs and/or drawings in
this document are for illustrative purposes only. Refer to the appropriate Operators Manual for instructions on the proper use of this equipment. Failure to follow
the appropriate Operators Manual when using our equipment or otherwise failure to act responsibly may result in serious injury or death. The only warranty
applicable to our equipment is the standard written warranty applicable to the particular product and sale and Terex Port Solutions makes no other warranty,
express or implied. Terex, the Terex Crown design, Terex Gottwald, Fantuzzi, Gottwald, Noell, PPM, Reggiane and Works For You are trademarks of Terex
Corporation or its subsidiaries. All other trademarks are property of their respective owners. 2014 Terex Corporation.

Terex MHPS GmbH

PO Box 18 03 43, 40570 Dsseldorf, Germany
Phone: +49 (0) 211 7102-0
Fax: +49 (0) 211 7102-3651
[email protected] www.terexportsolutions.com