BMA Assistance.

Always on the move.

Service solutions from a single source.
The BMA Group – a passion for progress

For machinery, individual process steps or entire factories – whenever it comes to the industrial-
scale production and refining of sugar, crystalline fructose and dextrose, BMA is your contact.

What we can offer you: advanced solutions and sustainable personal commitment throughout
the process chain, ranging from planning and consulting to engineering and project manage-
ment, to plant construction and automation, and to maintenance, advanced development and
training. BMA is well known in the industry around the globe as a model of value creation,
commitment and reliability.
 3

BMA Assistance – service through-

out the life cycle of your plant.
Existing plants or new investments, mechanical parts or automation, mainte-
nance, modifications, parts service or staff training – whatever it is you need,
BMA Assistance will ensure that your plants are running smoothly.

Working globally for your success On hand in critical situations

As the BMA Group’s customer service division, we are An emergency requires immediate assistance. Which is
dedicated service enthusiasts with a clear goal: enhancing why simple and reliable communication is vital, particularly
the reliability and efficiency of your plants – at all times in a global network.
and throughout their life cycle. Our range of expertise
extends across the entire portfolio of the BMA Group, At BMA Assistance, this is achieved partly with standardised
including automation hardware and software. ERP and after-sales management systems: they ensure a
smooth information flow and shorter response times, as
Experts from BMA Assistance are deployed at BMA sites well as providing an overview of stocks throughout the
across the globe. How you benefit: wherever you may Group. This prevents any unpleasant surprises whenever
need our assistance, there will be a highly qualified BMA an unexpected request or an urgent parts order comes in.
service technician near you! And should there ever be a You can find the number of our 24/7 service hotline on the
local shortage, we can easily fall back on staff at one of back of this brochure.
our sites in Europe, Asia, Russia, Africa or the Americas.
4

Only delighted
customers
make us happy.
Much can happen throughout the service life of a plant. Machinery and
equipment are constantly changing. With our all-round service programme,
you can be sure that your investment will turn into a success story.

With you from the first bolt

Good service starts well before the first problem arises. Once installation is complete, we will assist you during
We make sure from the outset that problems are less commissioning, ensuring that your employees receive a
likely to happen. detailed introduction to the operation of the systems.

Because of their size, BMA machinery and equipment In additional BMA Academy courses taught by our experts,
can’t always be shipped fully assembled. Which is where your employees will gain valuable process knowledge
BMA Assistance steps in, helping you with the installation. well beyond mere operation. Such additional knowledge is
Our experts will develop a comprehensive assembly essential, particularly in view of the increasing importance
engineering package and provide assembly supervision of control and automation systems. You can find more
based on our strict guidelines. So there are no obstacles information about BMA Academy in the section “Success
to successful acceptance. through knowledge”.

Worth keeping an eye on

A plant that is installed and regularly serviced by experts We can offer you flexible service contracts that are tailored
will score not only with higher productivity and better to your requirements, giving you the necessary security,
product quality. Additional benefits include a longer ser- precisely calculated costs, and the service you need when
vice life and longer investment intervals. Which is why you need it.
it makes sense to invest in a well-thought out service
concept right from the start.
 5

Services and service packages

Blue service Silver service Gold service Bespoke

package package package services

• Inspections   
• Maintenance  
• Repairs  
• Parts service    
• Emergency service    
• Extended warranty 

• Modifications 
• Software updates 
• Assembly 
• Commissioning 
• Training 
6

You handle production –

we handle the rest.
Customer focus for us means reliability and availability

To ensure maximum availability of machinery and plants, They carry out regular inspections based on checklists,
we offer our customers bespoke service contracts. Here is prepare detailed status reports for each machine, and
an example of what such an agreement could look like: make recommendations regarding repairs, necessary
replacement parts, or modifications. All required repairs
Together with one of our customers, we developed a are then carried out by experts from BMA Assistance
comprehensive maintenance schedule to cover regular and billed separately.
maintenance and unscheduled repairs of his 130 cen-
trifugals at eight sites. Today (as at 2015) four of our Our customer is more than delighted with this service
highly trained service technicians look after our customer’s and makes good use of it. This has quickly resulted in a
plants on site. noticeable improvement of machine availability in all
participating factories.
 8

A second life for your equipment

The challenge: Some years ago, one of our customers

closed down one of his older sugar factories as sched-
uled. But the extraction tower from BMA that formed
part of this plant was only 21 years old and thus hardly
ready for retirement.

The solution: We disassembled the tower and moved

it to another sugar factory. As a typical service by BMA
Assistance, we used the opportunity to update this plant
technically: we replaced the complete drive with an
up-to-date version and renewed the entire automation
system.

In addition to these necessary upgrades, we suggested

to our customer a capacity extension, which could easily
be implemented as part of the conversion. With specific
modifications, particularly a tower extension, we were
able to increase nominal capacity by 15 % while consider-
ably lowering energy consumption and CO2 emissions.

One month after commissioning of the electrical system,

the process technology for the complete extraction plant
was commissioned. Its nominal capacity was reached
after only a short time.
Superior quality: original BMA parts

BMA machinery and equipment are known around the At many sites around the globe, we stock around 10,000
globe for their superior quality and durability. But natural BMA parts at all times. Thanks to our sophisticated logistics
wear and tear leave their mark even on the best plants. and parts warehouses located in Germany, Russia, the
Which is why, to us, the reliable worldwide supply with United States, and as far afield as China, Brazil or Tunisia,
original BMA parts is so important. Thanks to our OEM- you can be sure of rapid deliveries, wherever your factory
quality mechanical and electronic parts, your equipment may be.
will continue to function perfectly, so production can
run at a consistently high level.
BMA Academy –
success through knowledge.
Putting practical experience to practical use

A good plant needs good personnel. As part of the BMA new to the field can start with the different stages of sugar
Academy programme, we offer a wide range of courses production, while others with more advanced knowledge
addressing the topics sugar production, BMA equipment will focus on the operation of our machinery and equipment.
and BMA process components. They are taught by Experienced participants can learn about troubleshooting
experienced BMA experts presenting theoretical back- and optimising production.
ground knowledge, which is then expanded in hands-on
training units. Your highly trained staff will then be able to ensure the con-
tinued efficient use of your plant. As an extra bonus, in
Each of our training programmes is tailor-made for your addition to increased productivity and competitiveness, you
employees and their various levels of knowledge. Those will also have happier employees!
 11

Becoming an expert, step by step

LEVEL 1 LEVEL 2 LEVEL 3

For those with little prior knowledge For those with prior knowledge For those with experience

Gives participants precise details of Gives participants in-depth, detailed know-

Gives participants an overview of the whole
the functioning and operation of BMA ledge of BMA equipment and processes,
sugar process. These courses address the
equipment. enabling them to independently monitor
basic principles of individual process steps
processes and solve problems as they arise.
such as extraction or diffusion, energy
management or different factory concepts.
BMA Academy BMA Automation BMA China
Telephone +49 531 804-366 Telephone +49 531 804-240 Telephone +86 871 6832 5226
Fax +49 531 804-216 Fax +49 531 804-269 Fax +86 871 6832 6329
[email protected] [email protected] [email protected]

BMA America BMA Brazil BMA MENA Industries

Telephone +1 970 351 0878 Telephone +55 11 3097 9328 Telephone/Fax +216 71 181 823
Fax +1 970 351 0190 Fax +55 11 3032 2386 [email protected]
[email protected] [email protected]
BMA Russia
Telephone/Fax +7 473 260 6991
[email protected]

To restart your BMA plant in the event of unscheduled downtimes, what you want
is expert assistance. Whether it is parts you need or a service technician – you can
rely on our global service network, 24 hours a day, 365 days a year.

Simply call the BMA emergency hotline on +49 531 804 666.

© BMA Assistance
Postfach 32 25
38022 Braunschweig
Germany
Telephone +49 531 804-370
Fax +49 531 804-216
[email protected]
04/2015

www.bma-worldwide.com