Laboratory Management SOP Sample
Laboratory Management SOP Sample
Laboratory Management SOP Sample
Element
12 Quality System Essentials of a Quality Management Plan
Present
QSE 1 - Documents and Records
Some of this information is also contained in the Document Control SOP Checklist. Refer to the
laboratorys Document Control SOP as needed to prevent duplication. See section 7.4 for record
modification requirements.
1.1 Document Control
All documents, to include policies, processes, procedures, and forms, are maintained in
a controlled manner. The Quality Management SOP describes the following:
1. 1. The methods for identifying and documenting the need for new documents or the
need for changes to existing documents.
2. 2. The processes for writing or revising documents.
3.
3. The review and approval process for new or revised documents. The new or revised
document requires laboratory director approval prior to implementation.
4. 4. The process for implementing new or revised documents. There is a method for
documenting staffs knowledge of document content. Staff are to be notified of any
new or revised documents and trained as necessary. They are required to review
5. and sign the documents before using them.
5. The review process (initial, annual, and as needed with changes to policies,
6. processes, procedures, etc.) is described.
7. 6. Documents are uniquely identified and listed on a document master list.
8. 7. The use of the document master list is described.
8. All working copies of a document are made from the master copy of the document.
Distribution and destruction of working copies is tracked.
9. 9. Documents are to be retired/archived according to set procedures. A copy of the
retired document is maintained. Retired documents are clearly marked to prevent
10. inadvertent use. Retirement/archiving are noted on the document master list.
10. Documents are stored in a way that limits access to authorized personnel and
maintains document integrity. Methods for labeling stored documents, location of
storage, and retention times are described.
Comments:
1.2 Reviewing, Retaining, Storing, Retrieving, and Destroying Records
All laboratory records (requisitions, patient results, QC logs, maintenance logs, QA
logs, etc.) are maintained in a controlled manner. The SOP describes how the following
are managed:
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Johns Hopkins University
Baltimore, MD USA
1. 1. Records are created and include the name of the creator and date of creation.
2. 2. Records are reviewed and signed by the laboratory director or designee at least
3. monthly.
3. Records are labeled and stored so as to maintain patient confidentiality, limited
access, and the physical integrity of the record. Records are stored such that they
4. can be retrieved within 24 hours. They may be listed in a Records Index.
4. Retention times are established and destruction of records is documented. Records
are not to be destroyed except as advised in writing by the applicable
network(s). In the event that record destruction is requested, the lab should
document and retain a record of what was destroyed indefinitely.
Comments:
QSE 3 - Personnel
3.1 Maintaining Adequate Staff Resources
The SOP describes how
1. 1. The laboratorys staffing needs are assessed and identified.
2. 2. Personnel are recruited and hired to fulfill those needs.
Comments:
3.2 Job Descriptions
The SOP includes
1. 1. Job descriptions for each laboratory position.
2. 2. Qualification requirements, duties and continuing education requirements.
3. 3. Requirements for applicable staff signatures and are to be documented in personnel
files.
Comments:
3.3 Documenting Personnel Qualifications
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SMILE
Johns Hopkins University
Baltimore, MD USA
Personnel files must contain records of qualifications as specified in the job description,
including proof of licensure or certification, education records, and Curriculum Vitae as
indicated.
Comments:
3.4 Employee Orientation and Training
The SOP describes how
1. 1. New employees are oriented to the facility/institution. (recommendation)
2. 2. New employees are oriented to the laboratory.
3. 3. Personnel are trained for their duties.
4. 4. Documentation of orientation and training is maintained in personnel files.
Comments:
3.5 Employee Competency Assessments
Additional information is also contained in the Competency Testing SOP Checklist. Refer to the
laboratorys Competency Testing SOP as needed to prevent duplication.
The SOP describes
1. 1. The methods used for competency assessments.
2. 2. The frequency of competency assessments. Competency is assessed following
initial training, twice during the first year of employment, and annually thereafter.
3. 3. How results of assessments are documented in personnel files.
4. 4. How competency failures/deficiencies are addressed. Corrective/preventive actions
are documented in personnel files.
Comments:
3.6 Continuing Education
The SOP describes how
1. 1. Continuing education requirements are documented and communicated to all
personnel.
2. 2. Opportunities for continuing education are made available for personnel.
3. 3. Completed continuing education is documented in personnel files.
Comments:
QSE 4 - Equipment
Additional information is also contained in the General Equipment Use and Calibration SOP
Checklist. Refer to the laboratorys equipment-specific or calibration SOP as needed to prevent
duplication. See section 6.3 for validation requirements
4.1 Equipment Selection, Acquisition, Installation, Identification, and Inventory
The SOP describes how
1. 1. The need for new equipment is assessed.
2. 2. Potential new equipment is evaluated.
3. 3. New equipment is purchased.
4. 4. New equipment is installed.
5. 5. Equipment is tracked in inventory.
6. 6. Documentation related to each piece of equipment is maintained in an equipment
manual/file.
Comments:
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SMILE
Johns Hopkins University
Baltimore, MD USA
3. 3. A revised report is generated. It should include the original result (with date and
time of result), the modified result, the name of the individual who modified the
result, the date and time of the modification, and notification information (who
made the notification, who was notified, and when).
4. 4. All modified or amended results are tracked as part of quality assurance monitoring.
Comments:
QSE 9 - Assessment
9.1 Internal Quality Indicator Surveillance
The SOP describes how
1. 1. Quality indicators are selected.
2. 2. Data regarding quality indicators is collected and analyzed.
3. 3. Quality indicator data is presented to laboratory management.
4. 4. Follow-up actions are initiated.
Comments:
requests.
Comments:
11.2 Managing Customer Complaints
The SOP describes how
1. 1. Internal and external customers submit complaints and suggestions
2. 2. The method for internal and external customers to submit concerns/suggestions
anonymously.
3. 3. Complaints/suggestions are received in the laboratory and documented.
4. 4. Complaints/suggestions are addressed.
5. 5. Feedback is provided to the customer regarding how the complaint/suggestion was
addressed.
6. 6. Complaints are tracked and analyzed. Referrals are made for process improvement
as necessary.
Comments:
11.3 Monitoring Customer Satisfaction
The SOP describes how
1. 1. Customer satisfaction is evaluated by the laboratory. This may include the use of
customer satisfaction surveys.
2. 2. Information from customer satisfaction surveys or other evaluation methods are
analyzed.
3. 3. Referrals are made for process improvement as necessary.
Comments:
References:
Federal Register, Department of Transportation, 49 CFR Parts 171, 172, 173, 177, and 178:
Hazardous Materials: Revisions to Standards for Infectious Substances: Final Rule
Code of Federal Regulations (CFR) Title 42: Public Health, Part 493 - Laboratory Requirements,
18 February 2004
Code of Federal Regulations (CFR) Title 21: Food and Drugs, Part 58 Good Laboratory Practice
for Non-clinical Laboratory Studies, 18 February 2004
39 CFR Part 111: Hazardous Materials: Proposed Domestic Mail Manual Revisions for Division
6.2 Infectious Substances and Other Related Changes
OSHA 29 CFR Part 1910.1030: Bloodborne Pathogens
Clinical Laboratory Improvement Amendment (CLIA) Self- Assessment Questionnaire
College of American Pathologists (CAP), Laboratory General Checklist, www.cap.org, 6 October
2005
ICH E6 Good Clinical Practice: Consolidated Guidance (GCP)
HPTN Manual of Operations, Johns Hopkins Hospital HIV laboratory
Westat SOP checklist General Required Elements
Berte, L. A World Wide Approach to Laboratory Quality Management Session 1.
Teleconference sponsored by ASCP on 06-Dec-2005.
CLSI. Laboratory Design; Approved Guideline Second Edition. CLSI document GP18-A2.
Wayne, Pennsylvania: Clinical and Laboratory Standards Institute; 2007.
CLSI. Laboratory Documents: Development and Control; Approved Guideline Fifth Edition.
CLSI document GP2-A5. Wayne, Pennsylvania: Clinical and Laboratory Standards Institute;
2006.
CLSI. Management of Nonconforming Laboratory Events; Approved Guideline. CLSI document
GP32-A. Wayne, Pennsylvania: Clinical and Laboratory Standards Institute; 2007.
ISO. Medical laboratories Particular requirements for quality and competence. EN/ISO15189.
Geneva: International Organization for Standardization; 2003.
NCCLS. Application of a Quality Management System Model for Laboratory Services
Approved Guideline Third Edition. NCCLS document GP26-A3. Wayne, Pennsylvania:
NCCLS; 2004.
NCCLS. A Quality Management System Model for Health Care; Approved Guideline Second
Edition. NCCLS document HS1-A2. Wayne, Pennsylvania: NCCLS; 2004.
NCCLS. Continuous Quality Improvement: Integrating Five Key Quality System Components;
Approved Guideline Second Edition. NCCLS document GP22-A2. Wayne, Pennsylvania:
NCCLS; 2004.
NCCLS. Clinical Laboratory Safety; Approved Guideline Second Edition. NCCLS document
Review by:
Date of Review: