A Brief Introduction
A Brief Introduction
A Brief Introduction
Industry- Retail
History
No one would have guessed that the small, fancy dry goods store that opened on
the corner of 14th Street and 6th Avenue in New York City in 1858 would grow to
be one of the largest retailers in the world.
But after several failed retail ventures, Rowland Hussey Macy’s determination and
ingenuity paid off at the age of 36 with the launch of R.H. Macy & Co. He adopted
a red star as his symbol of success, dating back to his days as a sailor. First-day
sales totaled $11.06 but by the end of the first full year, sales grossed
approximately $85,000. By 1877, R.H. Macy & Co. had become a full-fledged
department store occupying the ground space of 11 adjacent buildings.
Always the innovator, Macy’s is known for several firsts that changed the retail
industry. Macy’s was the first retailer to promote a woman, Margaret Getchell, to
an executive position, making business history. Macy’s pioneered such
revolutionary business practices as the one-price system, in which the same item
was sold to every customer at one price, and quoting specific prices for goods in
newspaper advertising. Known for its creative merchandising, Macy’s was the first
to introduce such products as the Idaho baked potato and colored bath towels.
Macy’s also was the first retailer to hold a New York City liquor license.
By November 1902, the store had outgrown its modest storefront and moved
uptown to its present Herald Square location on Broadway and 34th Street,
establishing an attraction for shoppers from around the world. With the store’s
7th Avenue expansion completed in 1924, Macy’s Herald Square became the
“World’s Largest Store,” with more than 1 million square feet of retail space. Note
that Macy’s Herald Square expanded to 1.1 million square feet of retail space in
the renovation project unveiled in 2015.
By 1918, R.H. Macy & Co. was generating $36 million in annual sales. Yet, the
prosperity of the retailer was never more apparent than when the company went
public in 1922 and began to open regional stores and take over competing
retailers. In 1923, the Toledo-based department store Lasalle & Koch was
acquired; the next year, Davison-Paxton in Atlanta was acquired; and in 1936, the
Newark-based Bamberger’s was purchased.
In 1945, the company expanded west and purchased O’Connor Moffatt &
Company in San Francisco. Two years later, O’Connor Moffatt stores, including
the landmark Union Square store that opened in 1866, were converted to Macy’s
after a survey indicated that San Franciscans would welcome the name.
Macy’s California broke new ground with the first department store flower show
in 1946. What began as a fragrance promotion in the cosmetics department now
annually welcomes the spring season, treating visitors to a botanical, cultural and
community spectacle and is held in New York City, Chicago, Minneapolis,
Philadelphia and Washington, D.C., in addition to San Francisco. In 1971, Macy’s
Union Square store’s lower level, once cluttered with bargains, was transformed
into “The Cellar,” changing the way customers shop for housewares. Due to its
success, the Herald Square store followed suit five years later.
A&S Department Stores were converted to the Macy’s nameplate in May 1995.
Also in 1995, Federated acquired The Broadway Department Stores, bringing
Broadway, Emporium and Weinstocks to the Macy’s family, as well as six former I.
Magnin stores. Some 46 stores were converted to the Macy’s nameplate.
Following the model of A&S, Jordan Marsh Department Stores of Boston, already
owned by Federated, was converted to Macy’s in March 1996. In January 2001,
Macy’s absorbed 17 Stern’s Department Stores located in New York and New
Jersey. In June 2001, Federated purchased the Liberty House operations in Hawaii
and Guam, bringing the proud Macy’s tradition and heritage to the Pacific.
As of January 2014, the Macy's division operates 789 department store locations
in the continental United States, Hawaii, Puerto Rico, and Guam, including the
prominent Herald Square flagship location in Midtown Manhattan, New York City.
As of 2015, Macy's is the largest U.S. department store company by retail sales
and is the 15th-largest retailer in the United States in 2014 in terms of revenue
Management Team
Terry J. Lundgren
Chairman and Chief Executive Officer
Jeffrey Gennette
President
Timothy G. Baxter
Chief Merchandising Officer
Elisa D. Garcia
Chief Legal Officer
Robert B. Harrison
Chief Omnichannel Officer
Karen M. Hoguet
Chief Financial Officer
Sherry Hollock
Chief Human Resources Officer
Jeffrey A. Kantor
Chief Stores Officer
Molly Langenstein
Chief Private Brands Officer
Richard Lennox
Chief Marketing Officer
Justin MacFarlane
Chief Strategy, Analytics and Innovation Officer
Patti H. Ongman
Chief Merchandise Planning Officer
Peter Sachse
Chief Growth Officer
Tony Spring
Chairman and Chief Executive Officer, Bloomingdale’s
Organisational structure
Corporate Vision
Macy’s, Inc. clearly recognizes that the customer is paramount and that all
its actions and omnichannel strategies must be directed toward providing a
personalized merchandise offering and shopping experience.
Therefore there is an Aggressive implementation of the company’s
customer-centric strategies by a talented, experienced organization
provides Macy’s, Inc. with an important competitive edge.
Macy’s, Inc. and its subsidiaries are firm in their resolve to do business only
with those manufacturers and suppliers that share the company’s
commitment to fair labor practices, including adherence to laws that protect
workers and their salaries, both in the United States and abroad.
Since 1995, Macy’s, Inc. has had a stringent Vendor & Supplier Code of
Conduct (the “Vendor Code”) that sets out specific standards and
requirements for any supplier doing business with Macy’s, Inc. This
includes private brand goods produced through contracted vendors. The
Vendor Code is designed to protect workers in this country and abroad. All
of the company’s vendors agree to comply with the company’s Vendor
Code and Statement of Corporate Policy on Child or Forced Labor and
Unsafe Working Conditions. Among other things, the Vendor Code requires
that suppliers of Macy’s private brand merchandise allow unannounced
factory audits (within a 14-day audit window) for contractual compliance, as
well as for compliance with laws and regulations dealing with child or forced
labor, wages and hours, and unsafe working conditions. Noncompliance
with the Vendor Code has resulted in termination of 96 factories in the
2011-2014 period.
Macy’s, Inc. does not tolerate the involvement of its suppliers in human
trafficking and slavery. They will quickly investigate any reports alleging
human trafficking and slavery in the supply chain and will take swift and
decisive action against any supplier that is found to act improperly in this
regard. We have enhanced our Vendor Code and our audit tool used for
factory audits to emphasize our policies on human trafficking, slavery and
unsafe working conditions.
Recognizing the risks of human trafficking and slavery is a key objective of
their human trafficking and slavery training for our employees responsible
for core private brand goods procurement. This training presents real-world
scenarios to help participants identify both the obvious and more subtle
indicators of trafficking or forced labor. The focus of this online course is to:
CSR Policies
Macy’s Path to Peace program includes colorful and symbolic baskets and
bowls handmade by Rwandan female weavers who survived the country’s
civil war and genocide. The products are available on macys.com and in
selected Macy’s stores. Introduced in 2005, Path to Peace has dramatically
changed the lives of many Rwandans. From public health initiatives and
HIV/AIDS care to the spirit of hope and reconciliation fostered by the
weavers, the tangible and intangible impact of the project is no longer
measured by individual weavers but by whole communities.
Macy's, Inc. supports the use of internal programs to test compliance with
our strict prohibition against profiling practices.
A person may be detained only in a reasonable manner and for not more
than a reasonable time to permit investigation or questioning, provided an
authorized employee has reasonable grounds to believe that the person so
detained was guilty of criminal possession of an anti-security item or was
committing or attempting to commit shoplifting on the premises.
Nothing contained herein is intended to limit any other obligations the Store
may have or rights that the shopper may have under any Court decrees or
under state and federal Constitutions or the laws of the State in which the
Store is located.
Environmental sustainability
5. They will measure what they do and strive toward quantifiable goals.
Building on recent progress, Macy’s, Inc. has set the following
sustainability goals to guide our progress in the years ahead.
Specifically, Macy’s, Inc. will seek to:
LED Lighting
Macy’s, Inc. has entered a new phase of its industry-leading program to
install energy-saving LED lamps in stores nationwide. The company has
already installed more than 1.1 million LED lamps in substantially all
Macy’s and Bloomingdale’s stores across America, cutting energy
consumption used in lighting by up to 70 percent compared with
conventional lamps replaced. New types of LED installations continue to
be piloted and used in new stores and store remodel projects.
Solar Power
Macy’s was ranked as the 6th largest American company in total on-site
installed solar capacity in 2014 by the Solar Energy Industries
Association. The company is planning and developing 35 additional
solar power arrays to be installed on the roofs of stores and distribution
centers in California, Connecticut, Hawaii, Maryland, New Jersey, New
York and other states in 2016. At year-end 2015, solar energy was being
generated on 78 active installations at Macy’s and Bloomingdale’s
facilities.
Sustainable Apparel Coalition
Macy’s Private Brands – the company’s product development
organization – is a member of the Sustainable Apparel Coalition (SAC),
a trade organization working to reduce the environmental and social
impacts of apparel and footwear products around the world. SAC is
comprised of brands, retailers, manufacturers, government, and
nongovernmental organizations and academic experts, representing
more than a third of the global apparel and footwear market. Private
brands has rolled out the HIGG index (the SAC’s tool to assess
sustainability) to 65 factories producing wearing apparel, footwear, and
home textiles. We have validated results for the majority of those
factories, and we will be rolling out the process to even more factories in
2016.
Packaging Reduction
Macy’s is reducing waste in the merchandise supply chain by
standardizing the size of packing cartons, incorporating recycled
polyester fibers in many woven garment labels, and minimizing
packaging materials. Macy’s has led a process with a group of major
home merchandise vendors to explore new ways to reduce waste and
cost in product packaging in a manner that facilitates sharing and
adoption of best practices.
Sustainable Transportation
Macy’s has transitioned cross-country shipments from over-the-road
trucks to intermodal rail containers, which contribute less than 50
percent the amount of carbon dioxide per freight mile than trucks. In the
last five years, annual intermodal use increased by 200 percent to nearly
48 million miles in 2015 and reduced carbon dioxide emissions by 97
million pounds. Merge centers have been introduced in our largest
vendor shipping markets – California, New Jersey, North Carolina and
Illinois. Multiple vendors are combined on a single truck to ensure full
utilization of space for trailers going to a Macy’s distribution center. This
has increased the number of cartons per trailer by 50 percent which
means less carbon emitted.
Digital Receipts
Macy’s is driving adoption of digital receipts, which are available in all
stores nationwide. When making a purchase, customers can choose to
have a copy of their receipt e-mailed to them, thus eliminating the
unnecessary use of paper receipts. Digital receipts are a convenience
for many customers and support the company’s sustainability objective
of reducing the use of paper in its business operations. In 2015, about
23 percent of all store transactions were paperless.
Macy’s expects its suppliers to seek minerals from sources that do not
directly or indirectly contribute to the conflict in the covered countries.
Macy’s reserves the right to request from any supplier at any time such
information, certifications, and documentation as it shall deem necessary to
monitor or assess compliance with this policy.
Revenue
The revenue of macy’s in the year 2015 was 28.11 billion dollars.
Competitors
The retailers with which the Company competes include Amazon, Bed
Bath & Beyond, Belk, Bon Ton, Burlington Coat Factory, Dillard's,
Gap, J.C. Penney, Kohl's, L Brands, Lord & Taylor, Neiman Marcus,
Nordstrom, Ross Stores, Saks, Sears, Target, TJ Maxx and Wal-Mart.
Share of apparels in total sales
The share of apparels in total sales is around 46% in the year 2015,
which does not include intimate apparels. The share is pretty
consistent for the last 6-7 years.