Scribd Logo
Upload

Welcome to Scribd!

  • 32 views

    House of Quality: Avinash Sharma

    Uploaded by

    Abhishek Mohite
    The document discusses the House of Quality, which is a diagram used in Quality Function Deployment (QFD) to relate customer desires to product capabilities. It utilizes a matrix to define the relationship between customer requirements and technical descriptors that will meet those requirements. The House of Quality proceeds through five steps: 1) identifying customer requirements, 2) determining technical descriptors, 3) assessing the relationship between requirements and descriptors, 4) evaluating correlations between descriptors, and 5) conducting competitive assessments.

    Copyright:

    © All Rights Reserved
    Download as PDF, TXT or read online from Scribd

    House of Quality: Avinash Sharma

    Uploaded by

    Abhishek Mohite
    32 views13 pages
    The document discusses the House of Quality, which is a diagram used in Quality Function Deployment (QFD) to relate customer desires to product capabilities. It utilizes a matrix to define the relationship between customer requirements and technical descriptors that will meet those requirements. The House of Quality proceeds through five steps: 1) identifying customer requirements, 2) determining technical descriptors, 3) assessing the relationship between requirements and descriptors, 4) evaluating correlations between descriptors, and 5) conducting competitive assessments.

    Original Description:

    hoq

    Original Title

    houseofquality-121015093219-phpapp01

    Copyright

    © © All Rights Reserved

    Available Formats

    PDF, TXT or read online from Scribd

    Did you find this document useful?

    Is this content inappropriate?

    The document discusses the House of Quality, which is a diagram used in Quality Function Deployment (QFD) to relate customer desires to product capabilities. It utilizes a matrix to define the relationship between customer requirements and technical descriptors that will meet those requirements. The House of Quality proceeds through five steps: 1) identifying customer requirements, 2) determining technical descriptors, 3) assessing the relationship between requirements and descriptors, 4) evaluating correlations between descriptors, and 5) conducting competitive assessments.

    Copyright:

    © All Rights Reserved
    Download as PDF, TXT or read online from Scribd
    Download as pdf or txt
    32 views13 pages

    House of Quality: Avinash Sharma

    Uploaded by

    Abhishek Mohite
    The document discusses the House of Quality, which is a diagram used in Quality Function Deployment (QFD) to relate customer desires to product capabilities. It utilizes a matrix to define the relationship between customer requirements and technical descriptors that will meet those requirements. The House of Quality proceeds through five steps: 1) identifying customer requirements, 2) determining technical descriptors, 3) assessing the relationship between requirements and descriptors, 4) evaluating correlations between descriptors, and 5) conducting competitive assessments.

    Copyright:

    © All Rights Reserved
    Download as PDF, TXT or read online from Scribd
    Download as pdf or txt
    of 13

    HOUSE OF QUALITY

    AVINASH SHARMA
    10/15/2012 Dept. of Mechanical & Mfg. 2

    • House of Quality is a diagram, resembling a house, used


    for defining the relationship between customer desires
    and the firm/product capabilities.

    • It is a part of the Quality Function Deployment (QFD) and


    it utilizes a planning matrix to relate what the customer
    wants to how a firm (that produces the products) is going
    to meet those wants.
    10/15/2012 Dept. of Mechanical & Mfg. 3
    10/15/2012 Dept. of Mechanical & Mfg. 4
    10/15/2012 Dept. of Mechanical & Mfg. 5

    Steps to the House of Quality


    Step 1: Customer Requirements - "Voice of the
    Customer”:

    • What the customer need or expects.

    1.1 Primary customer requirement:


    • Aesthetics
    • Performance
    10/15/2012 Dept. of Mechanical & Mfg. 6

    1.1.1 Secondary Customer Requirements Under


    Aesthetics :
    • Low cost
    • Safe
    • Corrosion resistance
    1.1.2 Secondary Customer Requirements Under
    Performance :
    • Fast
    • Fuel efficiency
    • Reliability
    10/15/2012 Dept. of Mechanical & Mfg. 7

    Step 2 : Technical Descriptors - "Voice of the


    Engineer”:
    How to design a product that will meet the customer
    requirements.

    • Weight
    • Engine power
    • Cost of production
    • Life expectancy
    10/15/2012 Dept. of Mechanical & Mfg. 8

    Step 3: Relationship Matrix:


    relationship between the technical descriptors and the
    customers need.

    Symbols:
    10/15/2012 Dept. of Mechanical & Mfg. 9

    • Strong =9
    • Good =3
    • weak =1

    Step 4 : Correlation Matrix:


    • Relationship between the technical descriptors impact
    each other. The correlation matrix is probably the least
    used room in the House of Quality; however, this room is
    a big help to the design engineers in the next phase of a
    comprehensive QFD project.
    10/15/2012 Dept. of Mechanical & Mfg. 10

    Symbols:
    • ++ Strong positive (9)
    • + Positive (3)
    • - Negative (-3)
    • -- Strong Negative (-9)
    10/15/2012 Dept. of Mechanical & Mfg. 11

    Step 5 : Competitive Assessment:

    5.1 Customer Competitive Assessment:

    It is the block of columns corresponding to each customer


    requirement. The no 1 to 5 are listed in column. 1 rating of
    worst and 5 for best.
    10/15/2012 Dept. of Mechanical & Mfg. 12

    5.2 Technical Competitive Assessment:

    It is the block of columns corresponding to each customer


    requirement. The no 1 to 5 are listed in column. 1 rating of
    worst and 5 for best.
    10/15/2012 Dept. of Mechanical & Mfg. 13

    You might also like