Cisco TelePresence MCU 4-3 Product Administration Guide PDF

Cisco TelePresence
MCU 4.3
Product administration guide
D14845.03
April 2012
Contents
Using the web interface 7
Logging into the web interface 7
Failing to log into the web interface 7
Joining and viewing conferences 8
Calling into conferences 8
Dialing in using a video endpoint 8
Dialing in using an audio-only phone 8
Dialing in using ConferenceMe 9
Using an auto attendant 9
Calling an auto attendant 9
Accessing the main menu 9
Participating in the conference 10
Leaving a conference 10
Using streaming to view conferences 10
Stream a conference 11
Join a conference using ConferenceMe 12
Using streaming to view conferences 12
Using ConferenceMe to join conferences 13
To join a conference using the conference list page 13
To join a conference using the participant list page 14
To join a conference using the MCU Streaming page 14
Using in-conference features with video endpoints 14
Controlling conference views 15
Understanding participants' status 16
Using far-end camera controls 17
Understanding in-conference status icons 18
The In call "*" menu 18
The conference welcome message 18
Being invited into a conference 19
Being invited into a conference using ConferenceMe 19
Understanding how participants display in layout views 19
Big panes vs. small panes 19
Participants viewing themselves 20
Changing view focus 20
"Important" participants 21
"Important" participants combined with view focus 21
Clipped panes 22
Video stream vs. fixed bitmap images 22
Muted participants 22
Automatic lecture mode 23
H.243 floor and chair control 23
Managing conferences 25
Displaying conference lists 25
Active conferences 25
Scheduled conferences 28
Completed conferences 29
Adding and updating conferences 29
Cisco TelePresence MCU 4.3 Product administration guide Page 2 of 242

Adding a conference 30
Updating a conference 30
Ad hoc conferences 30
Adding configured endpoints 47
Using IDs and PINs 47
Using conference templates 48
Conference ownership 49
Reservation of MCU media ports 51
Content channel video support 54
Content contribution 58
Use of main video as content channel 59

Controlling in-conference features 62
Adding participants 62
Customizing layout views 65
Displaying conference statistics 67
Sending messages to all participants 69
Managing participants 69
Viewing the conference participant list 70
Customizing a participant's layout view 85
Controlling the near-end camera 87
Viewing a participant's audio signals 88
Selecting a custom participant view 89
Displaying statistics for a participant 90
Sending messages to individual participants 96
Sending DTMF to an audio bridge 97
Displaying diagnostics for a participant 97
Moving a participant 97
Creating auto attendants 98
Displaying the auto attendant list 98
Adding and updating an auto attendant 100
Adding a custom auto attendant banner 101
Managing endpoints 103
Displaying the endpoint list 103
Configuring H.323 endpoints 103
Configuring SIP endpoints 111
Configuring VNC endpoints 119
Managing gateways 121
Displaying the gateway list 121
Adding and updating gateways 121
Managing the built-in gatekeeper 123
Displaying the built-in gatekeeper registration list 123
Configuring the built-in gatekeeper 123
Gatekeeper status 124
Managing users 126
System defined users 126
User privilege levels 126
Displaying the user list 128

Deleting users 129
Adding and updating users 129
Adding a user 129
Updating a user 129
Updating your user profile 132
Changing your password 133
Configuring the MCU 135
Configuring global conference settings 135
Conference settings 135
Advanced settings 140
Configuring H.323 gatekeeper settings 148
Gatekeeper settings 148
Gatekeeper status 152
Displaying active gatekeeper registrations 154
Configuring SIP settings 154
SIP call settings 157
Configuring streaming and ConferenceMe settings 157
Configuring streaming settings 158
Configuring ConferenceMe settings 159
Configuring content settings 160
Media port settings 162
Selected option 163
Configuring encryption settings 164
Using encryption with SIP 165
Configuring security settings 166
Advanced account security mode 167
Configuring network and system settings 169
Configuring network settings 169
IP configuration settings 169
IP status 170
Ethernet configuration 171
Ethernet status 172
Automatic IPv6 address preferences 172
Configuring DNS settings 173
Viewing DNS status 174
Configuring IP routes settings 174
Port preferences 174
IP routes configuration 175
Configuring IP services 177
Configuring SNMP settings 179
System information 180
Configured trap receivers 180
Access control 181
Configuring QoS settings 181
About QoS configuration settings 181
ToS configuration 182
DiffServ configuration 182
Default settings 182
Displaying and resetting system time 183

System time 183
NTP 183
Upgrading and backing up the MCU 184
Upgrading the main MCU software image 184
Upgrading the loader software image 184
Backing up and restoring the configuration 185
Enabling MCU features 185
Shutting down and restarting the MCU 186
Displaying system status 187
Displaying general status 187
Displaying conference status 188
Conference status 189
Video status 190
Audio status 191
Conference content channel 192
Preview 192
Received video 192
Transmitted video 192
Displaying hardware health status 192
Displaying security status 193
Displaying cluster status 194
Displaying the cluster status of a master MCU 194
Displaying the cluster status on a slave MCU 197
MCU port matrix 198
Advanced topics 202
Working with the event logs 202
Event log 202
H.323/SIP log 203
Audit log 203
Call Detail Records 203
Working with the audit logs 203
Audit log 203
Understanding security warnings 204
Logging using syslog 208
Syslog settings 208
Using syslog 209
SIP: Advanced 210
SIP implementation 210
Authentication details 210
Working with Call Detail Records 210
Call Detail Record log controls 210
Call Detail Record log 211
Feedback receivers 212
Customizing the user interface 213
Configuring user interface settings 214
Controlling the availability of public pages 215
Configuring welcome messages for the Login and Home pages 215
Customizing voice prompts on the MCU 215
Voice prompt specification 219

Customizing auto attendant and text overlay font 220
Customization: More information 220
The factory default file set 221
Localization files 221
Customization files 221
Backing up and restoring the configuration using FTP 221
Network connectivity testing 222
Configuring SSL certificates 223
Understanding clustering 226
About clustering 226
Further information 228
Contact details and license information 228
TANDBERG 228
Software licenses 228

Using the web interface
Using the web interface

Logging into the web interface
The MCU web interface is used for administering the MCU device, managing conferences, users, and pre-
defined endpoints. You can also perform many conference-related tasks using the web interface that you
cannot otherwise do.
When connecting to the MCU web interface, you must log in so that the MCU can associate the session with
your configured user and a set of access privileges. The MCU has a set of configured users, and each user
has a username and password that are used for logging in.
1. Using a web browser, enter the host name or IP address of the MCU.
2. To log in, click Log in and enter your assigned Username and Password.
3. Click OK
The main menu appears, restricting the available options based on your access privileges. Administrators
have full access; standard users can create new conferences and manage their profiles; guest users
typically can access publicly available conferences.
The Login page of the MCU displays a welcome banner which administrators can configure to display text
relevant to your organization. For more information, refer to Customizing the user interface.
Failing to log into the web interface

When connecting to the MCU web interface, you must log in so that the MCU can associate the session with
your configured user and a set of access privileges. The MCU has a set of configured users, and each user
has an ID and password that are used for logging in.
If you see the Access denied page, you have not been able to log in for one of the following reasons:
n Invalid username/password: you have typed the incorrect username or password.
If Advanced account security mode is enabled and you incorrectly type the username or password three
times and, if this is an admin account, it is disabled for 30 minutes; for any other account, it is disabled
indefinitely (or until you, the administrator, re-enable the account from the User page)
n No free sessions: the maximum number of sessions allowed simultaneously on the MCU has been
exceeded
n Your IP address does not match that of the browser cookie you supplied: try deleting your cookies
and log in again
n You do not have access rights to view this page: you do not have the access rights necessary to view
the page that you attempted to see
n Page expired: the Change password page can expire if the MCU is not entirely happy that the user who
requested to change password, is actually the user submitting the change password request. (This may
happen if you use a new browser tab to submit the request.)

Joining and viewing conferences

Calling into conferences
Depending on how your system administrator has configured the MCU and conferences on it, you might be
able to join conferences by simply dialing a phone number.
Dialing in using a video endpoint

Your system administrator may have configured the MCU to allow you to use your video endpoint to directly
dial the conference by dialing a phone number. You will be required to enter the conference ID, and PIN if
required. Or you may be able to dial by IP address and connect to the auto attendant. See Using an auto
attendant for details.
Note that some video endpoints require that you activate the keypad before dialing. For example, you might
need to press the # key.
Dialing in using an audio-only phone

If your phone system allows calls to the MCU, you may use your regular phone to join conferences as an
audio-only contributor. You may need to enter the conference ID (and PIN, if required).
If your regular phone number is linked to your video endpoint, then when you use your phone to join a
conference, the video portion of the conference will automatically appear on your video endpoint's screen.
You can continue to use your regular phone for the audio portion of the conference. To do this, the video
endpoint must be configured as that user's associated video endpoint. For more information, refer to
Adding and updating users.
The advantages to this method are that you are able to use the same method and phone to make video calls
as you do traditional audio calls. You also may have improved audio signaling. However, this method
requires significant configuration and setup from the system administrator. Your company's network may not
have all the components available to support this method.
When in a conference using an audio-only phone, pressing *6 mutes your phone such that you will not be
contributing audio to the conference; pressing *6 again unmutes your phone.
Using an IP VCR recording as the video contribution
Audio-only conference participants can show a recording from an IP VCR as their video contribution. To do
this:
1. Either register the MCU and the IP VCR with the gatekeeper or add the IP VCR as an H.323 gateway.
2. Go to Endpoints > Add H.323 endpoint and add the recording as an H.323 endpoint:
i. Use the recording number as the endpoint address.
ii. If you are using a gatekeeper, leave the other fields at their default settings; if the IP VCR is set up as
an H.323 gateway, select the VCR from the H.323 gateway list and leave all other settings as default.
3. Go to Users > Add user and set up the user using Adding and updating users for more information and
setting the associated video endpoint as the IP VCR recording.

Dialing in using ConferenceMe

The only method for dialing into a conference directly from ConferenceMe is by entering a HTTP link that has
been emailed to you from the conference administrator.
For more information on joining a conference using ConferenceMe, see Using ConferenceMe to join
conferences.
Using an auto attendant

Your system administrator may have set up an auto attendant for you to use to join conferences. An auto
attendant presents you with a series of menus from which you can choose a conference to join.
For further information about accessing conferences (including the use of DTMF tones), refer to the
document "Accessing Conferences", available in the Documentation area of the web site.
Calling an auto attendant

There are typically two ways to call an auto attendant using your video endpoint. Your system administrator
should provide you with information about which method you should use:
n Enter the IP address or host name of the MCU device
n Dial using a standard E.164 phone number
Accessing the main menu

When you successfully connect to the MCU, the main menu displays on your video screen, and you should
also hear the audio instructions.
Navigate the auto attendant using the Far-End Camera Controls (FECC) on your video endpoint. Use the up
and down controls to highlight the option or item you require; use right to make your selection. To return to a
previous menu from a sub-menu, use left.
You can jump to the end of the menu when at the start by using the up control; similarly, you will loop back to
the start if you are at the end and use the down control. Note that there is a scroll bar in the bottom right of the
video display to indicate where you are in the auto attendant menu. From anywhere in the menu, you can
jump to the first entry with #2 and to the last entry with #8.
By default, you join a conference by using the number keys on your endpoint to dial the conference's numeric
ID, followed by a '#'. If a conference has both a Numeric ID and a Guest numeric ID set, you may enter
either ID, and will join the conference as either a chairperson or guest as appropriate. As you start to enter a
numeric ID, the sequence you have typed will be shown at the base of the auto attendant screen. You may
cancel the numeric ID entry (for instance to correct an error) by pressing '*'.
If you have connected to the auto attendant using an endpoint that has no FECC capability (for example
many SIP endpoints), you can use the number keys on your endpoint to navigate the menus; this is called
"DTMF navigation mode". DTMF navigation mode enables you to use the number keys: 2, 4, 6, and 8 in the
place of up, left, right, and down respectively.
To enter DTMF navigation mode:
n on connecting to the auto attendant, press the pound (hash) key twice as follows:
##
The message "DTMF menu navigation enabled" appears briefly at the bottom of the auto attendant display.

To exit DTMF navigation mode:

n press the pound (hash) key twice as follows:
##
The message "DTMF menu navigation disabled" appears briefly at the bottom of the auto attendant
display.
When in DTMF navigation mode, you will not be able to use the number keys to enter the numeric ID of a
conference.
Typically, you will have these options:
Create new conference
This option enables you to start a new conference that takes place immediately (an "ad hoc" conference).
When creating this conference, you'll need to add a conference ID and you might also be required to set a
PIN (to restrict access to the conference). Other participants are then free to join the conference as they
would any other, for example by using the auto attendant, or by calling in directly (see Calling into
conferences).
As the system administrator, you can disable this option so it is not available on an auto attendant.
Join a conference
All permanent conferences or conferences scheduled to take place (at this time) can display here, listed by
the conference name. Your system administrator can limit the conferences that display here. So, if you do
not see the conference you want to join, verify the conference name, start time, and finally verify that your
system administrator has enabled the conference here.
Access other auto attendant menus
Your system administrator may allow this auto attendant to access additional auto attendants, giving you
access to additional conferences.
Participating in the conference

After you join a conference, the in-conference controls and features are the same regardless of how you
joined the conference (see Using in-conference features).
Leaving a conference
When you want to leave a conference, you can either simply hang up, or if you joined the conference from an
auto attendant and want to return to the auto attendant, press *. The "*" menu is displayed. Press 1 to select
My actions and 4 to select Return to auto attendant.
Using streaming to view conferences

The streaming interface enables you to enter the ID of a conference and either view it in a web browser on
your PC or join the conference using the ConferenceMe software endpoint on your PC. You do not have to
have a user account on the MCU to be able to do this.

By default, the streaming interface is accessible by all users (even those who have not logged into the MCU).
However, administrators can disable public access to the streaming interface. To do so, go to Settings >
User interface.
If you do need to log in to the MCU, use the Log in link on the top right of the screen.
Stream a conference
Refer to this table for assistance streaming a conference. After you have completed the fields, click Stream
this conference.
Field Field description More information
Sign-in A name by which you will be identified Note that text chat will not be available unless the
name should you use the text chat facility. MCU has the Web conferencing feature key
Conference The numeric ID that uniquely identifies

ID the conference you want to stream.
PIN If the conference that you want to stream

is protected by a PIN, enter it here.
Streaming Select the streaming rate you prefer to There are usually two configured options for
rate use. streaming rate from which you can select.
Advanced streaming options
You can enter advanced streaming options by clicking the show advanced streaming options link.
Field Field More information

description
Prefer When enabled, This option is not available if the streaming rate specifies that Windows Media
multicast multicast will be Player will be used.
used when When enabled, the MCU's streaming page will attempt to access the multicast
streaming this media stream for the chosen conference. Note that if the streaming page fails to
conference. stream the conference, you can return to the this page and clear this option;
doing so will cause the MCU to attempt to stream the conference using unicast.
Play Select this If you clear this option, then neither the audio nor video will play.
audio option to stream
and the audio and
main video.
video
Video Select a size This option affects the size of the media player when it opens.
size (resolution) for
the video.

View Select this If you clear this option, the content channel will not play. Clearing this option also
content option to stream disables text chat.
channel the content Note that text chat will not be available unless the MCU has the Web
channel. conferencing feature key; and that without the Web conferencing feature key, this
option is grayed out.
Content Select a size for

size the content
channel.
Join a conference using ConferenceMe

To join a conference using ConferenceMe, enter the numeric ID of the conference you are joining in the
Conference ID box and click Join conference.
This option is only visible if you have the Web Conferencing feature key installed.
Using streaming to view conferences

The MCU supports streaming, which involves sending conference media (audio and video) to a remote
computer, allowing the user to watch and listen to a conference. The media flows in just one direction, so it is
not possible to actually contribute to a conference via streaming.
The streaming video may be delayed by approximately 4-10 seconds compared to the real-time video.
Streaming must be enabled on your MCU before you can watch a conference. To enable streaming, go to
Settings > Streaming. See Configuring streaming and ConferenceMe settings for more information.
To view an active conference using streaming:
1. Go to Conferencesand click Stream next to the conference name.
2. Select the Streaming rate. Refer to the table below for tips.
3. If you want to display and select advanced streaming settings, click the link. Select the settings you
require, referring to the table below for tips.
4. Click Start streaming to display the conference.
Streaming The configured options for streaming The two options available here have been configured on
rate video. the Settings > Streaming page.
Prefer If multicast is enabled for the selected Multicast streaming allows an unlimited number of
multicast streaming rate on the Settings > viewers to watch a conference on an MCU. Note that you
Streaming page and you select cannot use Windows Media Player to stream in multicast
Prefer multicast, then multicast will mode on the MCU.
be used when streaming this
conference.

Play Select this option to stream the audio If you clear this option, then neither the audio nor video
audio and and video. will play.
main
video
Video Select a size (resolution) for the video. This option affects the size of the media player when it
size opens.
View Select this option to stream the If you clear this option, the content channel will not play.
content content channel. Clearing this option also disables text chat. Note that text
channel chat will not be available unless you have the Web
conferencing feature key; and that without the Web
conferencing feature key, this option is grayed out.
Content Select a size (resolution) for the This option affects the size of the media player when it
size content channel. opens.
Using ConferenceMe to join conferences

The MCU allows users without access to a hardware-based endpoint to join conferences using the
ConferenceMe software endpoint if it is installed on a participant's computer.
ConferenceMe allows participants to access a conference without using a hardware-based endpoint.
ConferenceMe works with MCU units and MSE media blades. Using ConferenceMe, there are two methods
for entering conferences: through the web interface of your MCU, or by launching the program and entering
the conference address.
Before your MCU is able to accept calls from ConferenceMe, a feature key must be installed on your MCU.
ConferenceMe is included in the Web conferencing option. If you have purchased the Web conferencing
option for your MCU, you do not need to install an additional feature key. For more information about
configuring the MCU to use ConferenceMe, refer to Configuring streaming and ConferenceMe settings.
From within the MCU interface there are three methods for joining a conference using ConferenceMe:
n Through the Conference List page
n Through the Participant List page
n Through the MCU Streaming page
To join a conference using the conference list page

1. Go to Conferences and click ConferenceMe next to the conference name.
l If you already have ConferenceMe installed, select the Click here to join the conference using
ConferenceMe link.
l If you do not currently have ConferenceMe installed:
i. Select Click here to install.
ii. Complete the installation process by following the on-screen instructions.
iii. When the installation is complete select Click here to join the conference using
ConferenceMe.

2. If you want ConferenceMe to open automatically and connect you to your conference on your next visit,
select Automatically join next time.
3. If the conference is PIN-protected, type the PIN using the number keys on your keyboard.
4. ConferenceMe opens and you are connected to your conference.
To join a conference using the participant list page

1. Go to Conferences and click the conference name.
2. Click Join.
ConferenceMe link.
i. Select click here to install.
ConferenceMe.
select Automatically join next time.
To join a conference using the MCU Streaming page

1. Navigate to the Streaming page of your MCU. You will see a section called Join a conference using
ConferenceMe.
2. Enter the Numeric ID of the conference you are joining in the Conference ID dialog box.
ConferenceMe link.
i. Select click here to install.
ConferenceMe.
select the Automatically join next time.
Using in-conference features with video endpoints

After you join a conference, you can control many conference features directly from your video endpoint. (For
information about in-conference features using the web interface, see Controlling in-conference features.)

n Controlling conference views

n Understanding participants status
n Using far-end camera controls
n Understanding in-conference status icons
n The In call "*" menu
n The conference welcome message
For further information about accessing conferences (including the use of DTMF tones), refer to the MCU
Accessing Conferences Getting started guide.
Controlling conference views

Your video endpoint typically has navigation keys, such as up/down and left/right (on a keyboard or remote
control), that allow you to control the camera viewing angles. When connected to a conference, you can also
use these controls to scroll through participants and conference layout formats (see Understanding how
participants display in layout views).
Understanding conference views
When you join a conference, you will have a set of available layout options from which you can choose to
display the conference participants. Typically you can choose from two primary groupings of layouts:
n Same-size panes — in these formats, all conference participants display in the same size pane on the
video screen and thus have the same level of focus or importance. For example, a conference with four
participants might display each in a pane sized to be a quarter (1/4) the size of your video screen.
n Variable-size panes — in these formats, conference participants display in various pane sizes on the
video screen depending on their “importance”. For example, a layout might display the participant who is
speaking in a pane larger than the other conference participants. Or, you might choose to focus on a
particular participant (see Selecting participants).
Choosing a conference view
To switch among available conference views:

1. Change the camera control to “far”.
2. Use the up/down navigation keys to toggle through the available format options.
3. Refer to the table below for assistance interpreting the icons that appear on-screen.
Icon Icon description
You are scrolling up through the layout views.
You are scrolling down through the layout views.

You have stopped scrolling through the layout

views.
Selecting participants
When viewing a conference with variable-size panes (see Variable-size panes), you can choose which
participant to display in the larger panes on the video screen; when viewing a conference with equal-sized
panes, you can choose which participant displays in the top left pane. You do this by selecting the participant
following these steps:
2. Select a layout view.
3. Use the left/right navigation keys to scroll through the focused participants.
You are scrolling through the participant list in a counter-clockwise

direction.
You are scrolling through the participant list in a clockwise direction.
Speaking participant has the focus.
Understanding participants' status

During the conference, various icons might appear in the pane of specific participants. Refer to the table
below for assistance interpreting these icons.
This participant has been given priority in the layout views.

A participant is made "important" using controls on the MCU web pages.
The audio quality from this participant is poor.
The audio quality from this participant is good.

The video quality from this participant is poor.
The video quality from this participant is good.
Using far-end camera controls

While in a conference, you might need to change the camera settings for one of the conference participants.
For example, if you want to zoom in on a particular speaker in a large group, or if you cannot see the speaker.
To do this:
2. Select the largest displayed participant pane.
3. Press Zoom. The far-end camera control icon appears, and you can now control the far-end camera.
You are now controlling the viewing angle of the far-end video
camera.
You are moving the remote far-end camera down.
You are moving the far-end video camera up.
You are moving the far-end video camera to the left.
You are moving the far-end video camera to the right.
You are zooming in with the far-end video camera.
You are zooming out with the far-end video camera.

Understanding in-conference status icons

During the conference, various icons might appear in top left of the conference display. The appearance of
these icons is controlled on the Settings > Conferences page (refer to Configuring global conference
settings). Refer to the table below for assistance interpreting these icons.
There are both encrypted and unencrypted participants in this conference or there are streaming
viewers of this encrypted conference.
This conference is being recorded.
There are audio-only participants in this conference. The number of audio-only participants is
displayed next to the icon.
There are streaming participants in this conference.
The In call "*" menu

The In call "*" menu provides access to a number of in-conference options. Access the In call "*" main menu
by pressing * on your numeric keypad:
n My actions - for local audio, video, floor control and layout options
n Participants - for participant list and, if authorized, to change the audio, video, and floor assignment of other
participants.
n Conference actions - if authorized, for locking / unlocking the conference, adding a participant, or
disconnecting all.
n Conference settings - if authorized, for adding / editing chair and guest PINs
n Mute my audio
A full reference to the in call menu features is in the MCU Accessing Conferences Getting started guide.
The conference welcome message

You can configure a welcome message on the MCU and a duration for that message. Participants joining a
conference on the MCU will see the message displayed at the bottom of their endpoint's display. After the
configured message duration has elapsed, the message will be removed.
The Conference welcome message controls are on the Settings > Conferences page (refer to Configuring
global conference settings).
The welcome message will only be displayed to streaming viewers if the duration is configured as
permanent.

If you change the welcome message when there are active participants, any participants’ currently displayed
welcome messages will only change if the new message is configured as permanent.
Being invited into a conference

Depending on how your video endpoint is configured, an incoming video call might come through to your
regular phone or to your video endpoint (see Calling into conferences for a brief description of the difference).
Note that even if a video call arrives on your regular phone, the video portion of the call will appear on your
associated video endpoint (if one is configured).
As with any other type of incoming call, you can choose to answer the call or not.
Being invited into a conference using ConferenceMe

The conference administrator can invite you to join a conference using ConferenceMe. The invite will be a
http:// link included in an email.
Clicking the link loads a web browser that allows you to load ConferenceMe and be connected directly to
your conference. If you do not already have ConferenceMe installed, you can access the installer from this
page before joining the conference.
See Using ConferenceMe to join conferences for more information.
Understanding how participants display in layout views

The default behavior of the MCU is to display the "loudest" participants in the most prominent layout panes. If
there are more contributors than there are panes available, then the "quietest" participants are not shown.
However, different styles of layout introduce slight subtleties to this behavior, and in addition there are a few
ways in which participants or conference administrators may change the system used for pane assignment.
In particular, you may want to set the pane placement for a conference yourself.
On this page:
n Big panes vs. small panes
n Participants viewing themselves
n Changing view focus
n "Important" participants
n "Important" participants combined with view focus
n Clipped panes
n Video streams vs. fixed bitmap images
n Muted participants
n Automatic lecture mode
n H.243 floor control
Big panes vs. small panes

This layout can be seen as the most traditional video-conferencing view. Each participant is displayed in the
same sized pane as the other participants. If there are more than four participants, the four most significant
(the four loudest) are displayed, with one pane each.
By contrast, these example layouts have some larger panes, and the participants shown in those panes are
seen as more significant than the other contributors. When allocating participants to panes, the MCU always
fills the largest panes first. If there are more participants than panes then there will never be empty big panes
and non-empty small panes.
To reduce the number of view changes when different participants speak (for example, when people change
from being active speakers to inactive contributors), the MCU duplicates participant views for layouts with
more than four small panes. For the three example layouts shown above, the participant(s) shown in the large
pane(s) of the first two layouts will be duplicated in the surrounding small panes. However, the four small
panes of the third layout will show different participants to those displayed in the three big panes. This
reduces the impact of audio volume changes on the composed layout while not needlessly wasting view
space. However, it is possible to configure the MCU not to duplicate participant views in this way if so
desired (see Configuring global conference settings).
Participants viewing themselves

When considering which participants to show in which panes, a participant's self view has the lowest priority.
This has two main implications:
n Participant pane selection
When choosing participants to display, the MCU considers the viewer last. This prevents the participant
who is the active speaker from seeing only themselves. In this case, while everyone else will see the
active speaker, the active speaker will see the previous active speaker in their biggest view pane.
n View family layout selection
When the MCU is required to choose a layout from a view family, it does so based on the number of video
contributors to the conference. However, when calculating the number of video contributors for a particular
view, the MCU does not consider any video stream being received from the viewer.
Thus, with five participants in a conference and everyone seeing the standard equal-sized view family (2x2,
3x3 or 4x4), each of the five contributing participants will always see the 2x2 view with themselves
excluded. However, streaming viewers will see the conference display using the 3x3 view with five panes
in use.
You may configure the MCU never to show participants their own video stream in small panes (see
Configuring global conference settings). If this is the case, then participants viewing layouts with some
panes larger than others will never see their own video stream in any of the small panes, even if there are free
slots. They may still appear in large panes, for example if the view focus is manually changed to show their
video.
Changing view focus

Using the tilt (up and down) Far End Camera Controls on a connected video endpoint causes the view to
change, cycling through the available families and then the conference-wide or per-participant custom
layouts (if enabled).

In addition, the pan (left and right) Far End Camera Controls on a connected video endpoint can be used to
focus the view on a particular participant, as opposed to the MCU allocating participants to panes based
solely on the volume of the audio being received from them.
To reduce the disruption of the view when cycling through conference participants, there is a short delay after
selecting a new focused participant before the rest of the view layout reverts to the "correct" arrangement of
participants in panes.
"Important" participants
For each conference, one active participant can be set as "important". This means that the MCU considers
this participant first when deciding which contributors to show in which layout panes, rather than their
position in the list being set by how loudly they are speaking. See the Control setting in the conference
participant list.
"Important" participants combined with view focus

Both "Changing view focus" and "Important participants" above involve a single specific participant being
shown in the biggest pane available, even if that participant is not currently the loudest speaker. This causes
a potential conflict, which is resolved dependant on the type of layout.
In this type of view (a layout in which all panes are of equal size), the focused participant is shown in the first
pane, the one at the top left. The important participant is shown in the "next" pane, normally the one
immediately to the right of the first pane.
This type of layout displays a single big pane and several small panes. If the view focus has been changed
(for instance with left and right Far End Camera Control operations), then the big pane shows the selected
participant. If a conference participant has been set to "important" then its video stream is shown in the big
pane.
However, if a participant has been set to "important" and the view is focused on a (different) specific
participant, the focused participant is shown in the big pane, and the "important" participant is shown in one
of the small panes.
If the view has been focused on a participant and the same participant is also set as "important" then that
participant is shown in the big pane.
These layouts have two large panes and several smaller ones. If the view focus has been changed (for
instance with left and right Far End Camera Control operations), then the upper or left large pane shows the
focused participant. If a participant has been set to "important" then that video stream appears in the lower or
right large pane.
If the same participant is focused and "important", that video stream appears in the upper or left pane.

For these layouts, if the view has been focused on a particular participant, that participant appears in the
upper or left large pane. If a participant has been selected as "important", that participant will be shown in the
lower or right large pane.
In layouts with three large panes, even if the view is focused on a specific participant and another has been
set to "important", one large pane remains. This pane displays the "loudest" remaining participant.
Clipped panes
The majority of the conference layouts defined by the MCU, for example:
have in common that all of their panes, whether big or small, have the same aspect ratio as the view itself.
That is, the panes' widths and heights are in the same proportion as the width and height of the
encompassing view.
By comparison, there are some defined conference layouts, for example:
in which this aspect ratio preservation does not occur. In these cases, the MCU scales the participant video
stream according to the larger dimension of the pane.
For example, in the layout to the left, the size of the top left pane is one half of the view width and two thirds
of the view height. Because two thirds is greater than one half, the MCU scales the participant video stream
to two thirds of its size and thus a small amount of the left and right of the original image will not appear in the
final composed layout.
Video stream vs. fixed bitmap images

For video conference participants, the image that displays in the layout view pane is either the live video
stream (if viewing from the video endpoint) or a captured video image from the current video stream (if
viewing from the web interface).
However, audio-only participants do not have any associated video to display. Instead, you can assign a
fixed image (in bitmap format) to a specific participant. When the participant joins a conference as an audio-
only participant, this image appears in the layout pane. To enable this feature, the participant must be added
as a user to the MCU, have an associated E.164 telephone, and have a designated image file uploaded. See
Adding and updating users.
Muted participants
Audio mute
Participants who have had their audio muted from the web interface do not contribute audio to the
conference. Additionally, muted participants are not considered when the MCU calculates the loudest
speakers to display in the largest panes, even if the participant had previously been in one of those positions.
Note that other participants will not have an indication that a participant has been muted. They simply will no
longer hear that participant speaking.

Video mute
Participants who have had their video muted from the web interface do not contribute video to the
conference. They will continue to contribute audio as normal, unless it is muted separately.
Automatic lecture mode

Automatic lecture mode allows a lecturer to be shown in full-screen view to the students. In this mode, the
lecturer will continue to see the normal (continuous presence) view. That is, the lecturer will see the students
and not himself. When Automatic lecture mode is enabled for a conference, the MCU identifies the
loudest speaker as the lecturer. If you have configured a custom layout for the lecturer, that will override the
normal continuous presence view. For the other participants (the students), the view of the lecturer (the
loudest speaker) overrides any custom layout. You can enable automatic lecture mode for scheduled and/or
ad hoc conferences either in the conference configuration or in the relevant conference template.
See Adding and updating conferences for details of how to configure automatic lecture mode.
H.243 floor and chair control

Some H.323 endpoints support a feature known as floor and chair control that is encompassed by the H.243
protocol. This is not currently supported by SIP.
The MCU supports the following H.243 features:
n a participant can "take the floor" in a conference. On "taking the floor" their video contribution is sent to all
conference participants as a "1 x 1 view" (full-screen view). If the active floor (temporarily or permanently)
has no video channel established to the MCU then endpoints will see their "normal" continuous presence
view; if there is a video channel from the active floor participant, everyone will see that video (except for the
person who currently has the floor), and this will override any view family or custom layout setting
n a participant can "take the chair". On "taking the chair", a participant can:
l nominate a "broadcaster"; that is, they can choose which participant's video will be sent to all other
participants in "1 x 1 view" (full-screen view)

l decide to disconnect any other participant(s)
l end the conference
Note that the ability of a participant to "take the chair" is affected by how they joined the
conference. A participant who joined the conference as a guest will not be able to "take the
chair".
n an endpoint can receive the names of the other endpoints in the same conference. Different endpoints act
on this in different ways.
Whether or not these features are supported in a conference depends on the individual conference settings
(Conference > Add conference). Refer to Adding and updating conferences.
Where a conference supports floor and chair control, or floor control only:
n the MCU will advertise the ability to handle H.243 when establishing (and receiving) H.323 connections
n any H.243-capable endpoint can request the floor, and all endpoints (be they chairperson or guest) will be
granted it as long as no other endpoint in that conference has already done so
Where the conference supports floor and chair control:

n any H.243-capable endpoint can request the chair, and any participant who has joined the conference as a
chairperson will be granted it as long as no other endpoint in that conference has already done so
If an active participant in a conference has taken the chair or the floor, it is indicated in the status column of
the Participant list page.
If you change the Floor and chair control for a conference currently taking place, there will be no
immediate effect. That is, an existing floor or chair participant will not have that status removed.
For ad hoc conferences, you can alter the Floor and chair control setting, which is Allow floor control only
by default, through that conference's configuration page when it is active.

Managing conferences
Displaying conference lists
The Conference List displays information about active, scheduled, and completed conferences. To access
this list, choose Conferences.
By default, the Conference List is accessible by all users (even those who have not logged into the MCU).
However, administrators can disable public access to this list. To do so, go to Settings > User interface.
On this page:
n Active conferences
n Scheduled conferences
n Completed conferences
Active conferences
Active conferences are currently in progress. The following information is displayed for each conference:
Field Field description Usage tips
Name The name of the conference, which is either the Specialized conference types are
name entered when the conference was described below in Description.
scheduled, or, in the case of certain specialized Click the conference name to display
types of conferences, a name chosen detailed information about the conference
automatically by the MCU when created. and participants.
Streaming Displays the conference streaming page. This This option is only available if you have
option is not necessarily available for every streaming enabled on your MCU. To
conference; some users do not have access to enable streaming, go to Settings >
other user's conferences. Some conferences Streaming.
may require a PIN to access this feature. See Using streaming to view conferences
for more information.
ConferenceMe Displays the ConferenceMe page. The This option is only available if you have
ConferenceMe page allows users to join the ConferenceMe enabled on your MCU. To
conference using the ConferenceMe client. If enable ConferenceMe, go to Settings >
they do not already have ConferenceMe Streaming.
installed on their computer, they can access the See Using ConferenceMe to join
installer from the ConferenceMe page. conferences for more information.

Description Additional information about the conference,

which can assist users joining conferences.
You can add the description when scheduling a
conference. If you do not add a description or the
conference has not been scheduled in advance,
the description displays one of the following:
n <scheduled>
The conference has been scheduled in
advance using the MCU web interface, but the
owner has not entered a description.
n <ad hoc>
The conference was created dynamically
during an auto attendant session and will end
when the last participant using the auto
attendant exits the conference.
n <auto attendant>
This type of conference indicates that a
participant is currently connected to the auto
attendant and navigating the menus.
Owner The configured owner of the conference. See Conference ownership for additional
information.

Registration The status of a conference with respect to its If the MCU can connect to an H.323
H.323 gatekeeper and/or SIP registration. gatekeeper, each numeric ID (for both
Depending on the conference settings, there is a chairperson and guest privileges) for a
maximum of four registrations for each conference can be registered with that
conference: H.323 numeric ID, H.323 guest gatekeeper as a different directory
numeric ID, SIP numeric ID, and SIP guest number. This allows H.323 users to dial
numeric ID. The Registration field will show directly into a particular conference (with
failed if any of the registrations has not the correct privileges) instead of
completed successfully. connecting first to the MCU's auto
n n/a attendant and navigating the menu
This conference is not configured to be system.
registered with a gatekeeper or SIP registrar; Likewise, if the MCU can connect to a SIP
because of this, there is no applicable registrar, each conference can be
registration status to show registered with that registrar using either
n Registering (or both) Numeric ID and Guest ID. This
This conference is in the process of registering allows SIP users to dial directly into a
with the gatekeeper or SIP registrar particular conference (with the correct
privileges) instead of connecting first to
n Failed the MCU's auto attendant and navigating
At least one of the registrations for this the menu system. Note that for SIP, unlike
conference has failed H.323, the conferences must be
n Registered configured on the SIP registrar before the
All IDs associated with this conference have MCU can register them.
been registered successfully with the There is a maximum of four registrations
gatekeeper / SIP registrar for each conference: H.323 numeric ID,
n Disabled H.323 guest numeric ID, SIP numeric ID,
One or more of the IDs associated with this and SIP guest numeric ID. To view further
conference has been configured to be details about the registrations for a
registered with the gatekeeper or SIP registrar, conference, click the conference name
but that registration has not been attempted and then the Statistics tab to view the
due to another setting taking precedence. For conference's Statistics page.
H.323 calls this might occur if, on Settings > For tips on configuring gatekeepers, see
Gatekeeper, either the H.323 gatekeeper Configuring H.323 gatekeeper settings.
usage is disabled or the Allow numeric ID
registration for conferences option is For tips on configuring SIP registrars, see
unselected. For SIP calls this might occur if, on Configuring SIP settings.
Settings > SIP, the Allow numeric ID For more information about configuring
registration for conferences is unselected conferences (and chairperson and guest
IDs and PINs), refer to Adding and
Note that when there is a problem with the updating conferences.
registration, the status is a link to the
conference's Statistics page.

Participants The number of currently active contributors to the If a conference is protected by a PIN and
conference. This value does not include you are not logged in as the administrator,
streaming viewers or any other endpoints that the number of participants is hidden until
are viewing only and not contributing any media the PIN is entered. In this case, the
to the conference. Participants value displays as
If a limit on the number of participants has been <PIN required>.
set for the conference, the Participants value is
shown as A / B, where A is the number of active
participants and B is the configured limit. If it has
not been possible to reserve all of the required
ports for a conference (for instance because of a
configuration error), this value will display in red
as an error indication.
Start time When the conference began. If the conference

started before today, the date also displays.
Time How long the conference still has to run. If the

remaining conference does not have a limited duration, this
column displays as <forever>.
Scheduled conferences
Scheduled conferences are either in progress or are yet to start. You can review this list and make some
changes to it:
n To remove a scheduled conference, select the conference via its associated check box and click Delete
selected.
n To schedule a new conference, click Add new conference (see Adding and updating conferences).
The MCU supports up to 200 scheduled conferences.
Name The name of the conference chosen when the Click the conference name to display detailed
conference was scheduled. information about the configuration of the
conference and, if it is currently active, its
participants.
Numeric The number that you can dial to join the

ID conference.
Security Whether a PIN is required to join the

conference.
information.

Status Whether a conference is: There is no explicit status for "finished" – when a
n Yet to start conference is not in progress and is not
The conference's configured start time has scheduled to become active again then it is
not yet arrived. moved to the Completed conferences list.
n In progress
The conference is running and is available
for video conferencing endpoints to join. A
scheduled conference in this state will also
appear in the Active conferences list.
n Awaiting repeat
The conference is not currently running, but
has been previously active and is now
waiting to be re-activated when the time of its
next repetition is reached.
Start When the conference began. If the conference

time started before today, the date also displays.
End When the conference will end.

time
Completed conferences
Completed conferences have finished and are not scheduled to repeat.
n To remove specific conferences from the list, select the conferences via their associated check boxes and
click Purge selected.
n To remove all conferences from the list, click Purge all.
Name The name of the conference chosen when the Click the conference name to display detailed
conference was scheduled. information about the configuration of the
conference.
information.
Start When the conference began. If the conference

time started before today, the date also displays.
End When the conference ended.

time
Adding and updating conferences

The information required to add or update a conference is nearly identical. Refer to these topics for details:

n Adding a conference
n Updating a conference
n Adding configured endpoints
n Using IDs and PINs
Adding a conference
To add a conference:
1. Go to Conferences > Conference list.
2. In the Add new conference section, select the required conference template from the Template for new
conference drop down list and click Add conference to display the Add conference page. (See Using
conference templates for more information on conference templates.
3. Complete the fields referring to the table below for the most appropriate settings for the conference. Note
that the defaults that appear on the Add conference page are controlled by the conference's template.
You can change these settings as required.
4. Click Add conference to add the conference and return to the Conference List. The recently added
conference appears either in the Active or Scheduled Conferences depending on its scheduled start
time.
Ad hoc conferences (if you allow them) are added by users in the auto attendant.
Updating a conference
To update an existing conference:
1. Go to Conferences.
2. Click a Conference name and then click the Configuration tab.
3. Edit the fields referring to the table below for the most appropriate settings for the conference.
4. Click Update conference to add the conference and return to the Conference List. The updated
conference appears either in the Active or Scheduled Conferences depending on its scheduled start
time.
Ad hoc conferences
The following settings can be updated for existing ad hoc conferences:
n Description
n PIN
n Numeric ID registration
n Floor and chair control
n Automatic lecture mode
n Visibility
n Send camera control to participants
n In call menu for chair
n In call menu for guest
n Content mode

n Encryption
n Layout control via FECC/DTMF
n Mute in-band DTMF
n Allow DTMF *6 to mute audio
n Mute on join
n Streaming
n ConferenceMe
n Maximum video participants
n Maximum audio-only participants
n Outgoing transcoded codec
n Minimum outgoing bit rate
n Content contribution from endpoints
n Outgoing transcoded resolutions
See the table below for more information:
Parameters
Name The name that users will see on auto attendant Conference names must be unique;
screens and on the MCU's web interface. conferences cannot share names.
Only scheduled conferences have a
configurable Name. Ad hoc conferences
use the 'conference number' entered by
the participant who has created the
conference as the Name and this is not
configurable after the conference has
been created.
Description Additional information about the conference, Use the description to provide more
which can assist users joining conferences. detailed information about the
conference than the name alone
conveys.
This is an optional field for scheduled
conferences; ad hoc conferences cannot
be given a description by default.

Numeric ID The unique identifier used for dialing in to the When connected to an auto attendant,
conference (as a chairperson participant) using an participants can join a conference by
auto attendant or through an H.323 gatekeeper or typing its numeric identifier.
SIP registrar. This number can also be used to If you plan to allow audio-only
stream the conference from the Streaming-only participants, then you will need to enter
interface. For more information about chairpersons either a Numeric ID or a Guest numeric
and guests, refer to Using IDs and PINs. ID.
If H.323 gatekeeper registration is
enabled for a conference, the MCU
attempts to register the conference with
an E.164 telephone number, which is
comprised of the Registration prefix and
the numeric identifier.
If SIP registration is enabled for a
conference, then the Numeric ID is
registered with the SIP registrar.
Conferences that are simultaneously
active must not share a Numeric ID. For
example, a conference on a Tuesday
and a conference on a Thursday can
share a Numeric ID, whereas two
permanent conferences cannot share a
Numeric ID. The same number can be
used for the Guest numeric ID, if there
are two different PINs. Additionally,
because the numeric identifier is used in
gatekeeper registration, conferences
and auto attendants cannot share a
numeric identifier value.
For more information, refer to Using IDs
and PINs.
For ad hoc conferences created via the
auto attendant, the number allocated by
the conference creator becomes the
Numeric ID. If ad hoc conferences are
registered with the gatekeeper and /or
SIP registrar, participants can dial in
using this number. Note that the actual
number that H.323 participants will dial
depends on whether prefixes are used
in the Settings > Gatekeeper page.
You cannot configure the Numeric ID of
an ad hoc conference; the Numeric ID
of an ad hoc conference is set by the
conference creator as the "conference
number" at the time the conference is
created.

PIN Provides a level of security to conference access. If a conference has a PIN set, users
cannot join the conference or change its
configuration without entering the correct
PIN. Depending on the conference
settings, it may be possible for
participants to join a conference as a
chairperson (using the Numeric ID and
PIN), or as a guest (using the Guest
numeric ID and Guest PIN).
For an ad hoc conference, you can
configure a PIN both at the time of
conference creation and also while the
conference is running. You can also
force ad hoc conference creators to use
a PIN (controlled on the Settings >
Conferences page).

Guest numeric The unique identifier used for dialing in to the When connected to an auto attendant,
ID conference (as a guest participant) using an auto participants can join a conference by
attendant or through an H.323 gatekeeper or SIP typing its Guest numeric ID.
registrar. This number can also be used to stream
the conference from the Streaming-only interface. If you plan to allow audio-only
For more information about chairpersons and participants, then you will need to enter
guests, refer to Using IDs and PINs. either a Numeric ID or a Guest numeric
ID.
If H.323 gatekeeper registration is
enabled for a conference, and you have
entered a Guest numeric ID, the MCU
attempts to register the conference with
an E.164 telephone number, which is
comprised of the Registration prefix and
the Guest numeric ID.
If SIP registration is enabled for a
conference, and you have entered a
Guest numeric ID, then the Guest
numeric ID is registered with the SIP
registrar.
Conferences that are simultaneously
active must not share a Numeric ID. For
example, a conference on a Tuesday
and a conference on a Thursday can
share a Numeric ID, whereas two
permanent conferences cannot share a
Numeric ID. The same number can be
used for the Guest numeric ID, if there
are two different PINs. Additionally,
because the numeric identifier is used in
gatekeeper registration, conferences
and auto attendants cannot share a
numeric identifier value.
For more information, refer to Using IDs
and PINs.
Ad hoc conferences cannot be
configured with Guest numeric IDs or
Guest PINs.
Guest PIN Provides secure access to conferences for guest If a conference has a PIN set, users
participants. cannot join the conference or change its
configuration without entering the correct
PIN. Participants joining as guests have
restricted privileges. For more
information, refer to Using IDs and PINs.
Ad hoc conferences cannot be
configured with Guest numeric IDs or
Guest PINs.

Owner The owner of the conference, usually the user ID You may or may not be able to change
of the user account that the person who scheduled the conference owner, depending on
the conference logged in with. your privilege level. See Conference
ownership for additional information.
This setting does not apply to ad hoc
conferences.
Numeric ID Enables the MCU to attempt to register the This setting applies to both the Numeric
registration Numeric ID and/or Guest numeric ID with the ID and Guest numeric ID (if you have set
configured H.323 gatekeeper and/or SIP registrar. both). For more information, refer to
To globally enable the MCU to allow conferences Using IDs and PINs.
to register to the SIP registrar, go to Settings > SIP For ad hoc conferences, whether or not
and select Allow numeric ID registration for they are registered with the gatekeeper
conferences. and/or SIP registrar depends on the
To globally enable the MCU to allow conferences Numeric ID registration setting on the
to register to the gatekeeper, go to Settings > ad hoc conferences template. You can
H.323 and select Allow numeric ID registration for edit the Numeric ID registration setting
conferences. for individual active ad hoc conferences.
For more information about templates,
see Using conference templates.
For scheduled conferences, whether or
not they are registered with the
gatekeeper and/or SIP registrar depends
on the configuration of the individual
conference's Numeric ID registration
setting.
When only Controls what happens to the conference when This setting applies to scheduled
guests remain the last participant with chairperson status leaves conferences that include guest
the conference. The options are: participants (that is, those who have
n Disconnect all participants: this is the default joined the conference using the Guest
option. When the last participant with numeric ID (and PIN if one was set).
chairperson status leaves the conference, all
other participants will be disconnected
n Take no action: all participants may continue the
conference until the last one disconnects

Automatic Automatic lecture mode is most useful when the During Type 1 lecture mode, whoever is
lecture mode conference is a lecture. The setting allows the the loudest speaker is seen full screen
lecturer (chair) to be shown in full-screen view to when all chairs have left the conference
the students. In this mode, the lecturer will leaving only guests, the loudest speaker
continue to see their normal (continuous sees the continuous presence screen
presence) view. That is, the lecturer will see the layout and can modify the layout
students (guests) and not himself. whereas the other participants see the
The MCU identifies the lecturer as being the loudest speaker and cannot change the
loudest speaker and controls the layout seen by layout.
the other participant according to which mode is During Type 2 lecture mode, when all
selected here. chairs have left the conference leaving
Select from: only guests, the guests see a normal
continuous presence view of each other
n Disabled: Automatic lecture mode is disabled. and can then modify their layout.
n Type 1: The speaker sees continuous presence Note that you can use the conference's
(or their custom layout) and all participants see Mute on join setting together with the
the guest who is speaking (be they a chair or a settings for the lecturer's endpoint's
guest). Initial audio status to ensure that the
n Type 2: All guests including the speaker see the full screen view does not get needlessly
last chair who spoke full screen. All chairs will interrupted.
see their custom layout. If you disable Automatic lecture mode,
If you have configured a custom layout for the this change will take effect immediately,
lecturer, that will override the normal continuous that is, the layout changes from full
presence view. For the other participants (the screen to continuous presence (or
students), the view of the lecturer (the loudest custom layout).
speaker) overrides any custom layout. For ad hoc conferences, you can
configure Automatic lecture mode
through the ad hoc conferences
template. You can also edit the
Automatic lecture mode setting for
individual active ad hoc conferences.

Timeout for This option is enabled if Type 1 automatic lecture

Type 1 mode is selected. The option determines how
automatic quickly the loudest speaker will appear in full-
lecture mode screen view to the other participants. Choose from:
one
n Immediately: As soon as the MCU identifies a
participant as the loudest speaker, the MCU will
show that participant in full screen to the other
participants in the conference. The loudest
speaker will continue to see their normal
continuous presence conference view. If
another participant interrupts the loudest
speaker, that participant becomes the loudest
speaker and will be seen in full screen by the
other participants (and that participant will see
their normal continuous presence view).
n After 10 seconds: When the MCU identifies a
participant as the loudest speaker, if that
participant continues to be the loudest speaker
for 10 seconds then the MCU will show that
participant in full screen view to the other
participants. The loudest speaker will continue
to see their normal continuous presence
conference view. If another participant interrupts
the loudest speaker, everyone will immediately
see their normal continuous presence view. If
the interrupter continues to speak for 10
seconds, the MCU identifies that participant as
the loudest speaker who will then be shown in
full screen to the other participants (and the new
loudest speaker will continue to see their normal
continuous presence view).
n After 30 seconds: As for After 10 seconds, but
the MCU waits for 30 seconds before showing
the loudest speaker in full screen view.
n After 1 minute: As for After 10 seconds, but the
MCU waits for one minute before showing the
loudest speaker in full screen view.
n Disabled: The loudest speaker will not be
shown in full screen view to the other
participants. All conference participants will see
the normal continuous presence conference
view, or a custom layout if one has been
specified.

Visibility Indicates the visibility of the conference on the For private conferences not visible on an
auto attendant and the web interface. The options auto attendant, participants will still be
are: able to join the conference if they know
n Public: the conference will be listed in the auto the PIN.
attendant and be visible to all users of the web Note that only admin users can choose
interface which conferences are visible on a given
n Private: the conference will not be listed in any auto attendant.
auto attendant except for auto attendants For ad hoc conferences, you can
specifically set to show it. The conference will configure Visibility through the ad hoc
also only be visible in the web interface to the conferences template. You can also edit
conference owner and to the admin user the Visibility setting for individual active
ad hoc conferences.
For more information, refer to Adding
and updating an auto attendant.
Encryption The encryption setting for this conference, if you If encryption is enabled unit-wide/blade-
have the encryption feature key enabled. wide (through the Settings > Encryption
page), you can set one of:
n Required: encryption must be used for
this conference
n Optional: encryption is optional for this
conference
For ad hoc conferences, you can
configure encryption through the ad hoc
conferences template. You can also edit
the Encryption setting for individual
active ad hoc conferences.
This setting is grayed-out if encryption is
disabled on the Settings > Encryption
page.
Note that to be able to use encryption,
the Encryption feature key must be
present on the MCU.
Invite pre- Indicates when the MCU should invite any pre- Select which option fits your
configured configured endpoints into a conference. The requirements best. Calling pre-
participants options are: configured endpoints at the start of the
n At the start of the conference conference is most appropriate for
Pre-configured participants will be called as repeating conferences with a particular
soon as the conference starts. start time.
n When at least one other participant is present Calling pre-configured endpoints when
Pre-configured endpoints will only be called at least one other participant is present
after at least one other participant joins the is most appropriate for permanent
conference. conferences; such conferences are
typically un-attended for much of the
time, and it may only be useful to invite
pre-configured endpoints when others
are present.
This setting only applies to scheduled
conferences.

Mute on join Select to initially mute audio and/or video from all If you select to mute audio on join, when
participants when they join the conference. a participant dials-in to a conference, he
will not be able to contribute audio to the
conference. If you select to mute video
on join, when a participant dials-in to a
conference, he will not be able to
contribute video to the conference. You
can mute both audio and video if
required.
Note that an endpoint's audio / video is
muted on joining a conference if either
the endpoint or the conference
configuration has audio / video set to
muted on joining, that is, there is no
precedence for either the endpoint or
conference configuration.
This can be altered during the course of
the conference by going to Conferences
and clicking on the name of a
conference and altering a participant's
settings. For more information about
altering a participant's settings during a
conference, refer to Viewing the
conference participant list.
Note that for pre-configured participants
and for participants to whom the MCU
dials out, the Initial video status and
Initial audio status settings will be used
to determine whether or not audio and
video contributions are muted. For more
information about dialing out to
participants, refer to Adding participants.
For more information about pre-
configured participants, refer to
Configuring an H.323 endpoint and
Configuring a SIP endpoint
For an ad hoc conference, you can
configure the Mute on join setting
template. You can also edit the Mute on
join setting for active ad hoc
conferences.
Start locked Choose from:

n Unlocked: The conference is not locked.
n Locked: The conference is locked from the start
of the conference and only preconfigured
participants can join.

Streaming Allow unicast and multicast streaming access to For an ad hoc conference, you can
individual conferences. configure Streaming through the ad hoc
conferences template. You can also
configure Streaming for active
conferences.
To use streaming, it must be enabled
unit-wide/blade-wide on the Settings >
Streaming page. See Configuring
streaming settings for additional
information.
ConferenceMe Allows you to specify on a per-conference basis

whether participants can join this conference
using ConferenceMe.
Maximum When the MCU is not in port reservation mode, If you do not want to limit the number of
video this parameter sets a limit on the number of participants who can join this conference
participants endpoints which can connect to the conference as and use video, leave this field blank.
video participants. This field is only shown if the MCU is not
A participant counts (as a single unit) towards the in port reservation mode.
video limit whether the MCU is sending a video This field only applies to scheduled
stream to that participant or a video stream is conferences.
being received.
Maximum When the MCU is not in port reservation mode, If you do not want to limit the number of
audio-only this parameter sets a limit on the number of participants who can join this conference
participants endpoints which can connect to the conference as to use just audio, leave this field blank.
audio-only participants. This field is only shown if the MCU is not
A participant counts (as a single unit) towards the in port reservation mode.
audio limit whether the MCU is sending an audio This field only applies to scheduled
stream to that participant or an audio stream is conferences.
being received.
Video ports to In port reservation mode, this parameter specifies This value is both a reservation and a
reserve the number of video ports to reserve. limit; the MCU guarantees that this many
A participant counts (as a single unit) towards the video participants can connect to the
video reservation value whether the MCU is conference, but no more than this will be
sending a video stream to that participant or a able to join.
video stream is being received. This field is only shown if the MCU is in
port reservation mode.
Audio-only In port reservation mode, this parameter specifies This value is both a reservation and a
ports to the number of audio-only ports to reserve. limit; the MCU guarantees that this many
reserve A participant counts (as a single unit) towards the audio-only participants can connect to
audio reservation value whether the MCU is the conference, but no more that this will
sending an audio stream to that participant or an be able to join.
audio stream is being received. This field is only shown if the MCU is in
port reservation mode.
Participant controls

Floor and Controls "Floor and chair control" settings for this Some H.323 endpoints support a feature
chair control conference. The options are: known as floor and chair control that is
n Do not allow floor or chair control: the use of encompassed by the H.243 protocol. For
floor and chair controls is not allowed in this more information, refer to H.243 floor
conference and chair control.
n Allow floor control only: only floor control is If you change the Floor and chair
allowed in this conference; chair control is not control setting for a conference
allowed. Any participant can 'take the floor' so currently taking place, there will be no
long as no other participant has currently 'taken immediate effect. That is, an existing
the floor' floor or chair participant will not have
that status removed.
n Allow floor and chair control: both floor and chair
control are allowed in this conference. Any If the unit-wide/blade-wide Floor and
participant can take the floor, and any chair control setting on the Global
chairperson participant can take the chair so conference settings page is set to
long as no other participant has currently done Disabled, it will not be possible to use
so floor or chair control operations in any
conference.
For ad hoc conferences, you can
configure the Floor and chair setting
template. You can also edit the Floor
and chair setting for active ad hoc
conferences.
Layout control Prevents or permits conference participants You may want to prevent participants
via FECC / changing their view layout or focused participant from changing their view layout in a
DTMF using Far-end Camera Control (FECC) or DTMF managed conference, or classroom
tones or both. Choose from: environment.
n Disabled: in this conference, participants will not This is a per-conference option, but you
be allowed to change their view layout using can still configure Layout control via
either FECC or DTMF, unless you have FECC / DTMF on a per-participant basis.
overridden this setting in an endpoint's For ad hoc conferences, you can
individual configuration. configure Layout control via FECC /
n FECC only: in this conference, participants will DTMF through the ad hoc conferences
only be allowed to change their view layout template. You can also edit this setting
using FECC, unless you have overridden this for individual active ad hoc conferences.
setting in an endpoint's individual configuration. When calling out to an endpoint, if you
n DTMF only: in this conference, participants will have configured Layout control via
only be allowed to change their view layout FECC / DTMF for that endpoint, it will
using DTMF, unless you have overridden this override this setting (otherwise the
setting in an endpoint's individual configuration. endpoint will use the conference
n FECC with DTMF fallback: in this conference, configuration for this setting).
participants will be allowed to change their view This setting will apply to endpoints which
layout using FECC. If FECC is not available, this connect to the conference via an auto
participant will be able to use DTMF. attendant or by dialing in directly.
n FECC and DTMF: in this conference,
participants will be allowed to change their view
layout using both FECC or DTMF unless you
have overridden this setting in an endpoint's
individual configuration.

Send camera Specifies whether FECC or DTMF or both may There are two control mechanisms,
control to control a far end camera. This setting combines FECC and DTMF, either (or both) of
participants with layout control via FECC/DTMF to control the which can be used for camera control
camera of the far end and the layouts of the and/or layout control. If one mechanism
conference. is allowed for camera control but not for
n Disabled: in this conference, participants will not layout control, then that mechanism only
be allowed to control a far end camera using controls the far end camera and does
either FECC or DTMF, unless you override this not affect the layout. Similarly, if one
setting in an endpoint's individual configuration. mechanism is allowed for layout control
but not for camera control, then it is not
n FECC only: in this conference, participants will possible to control the camera with that
be only be allowed to control a far end camera mechanism. In these cases, the endpoint
using FECC. can use FECC or DTMF controls directly
n DTMF only: in this conference, participants will to change the layout or adjust the far end
be only be allowed to control a far end camera camera.
using DTMF. When one control mechanism can
n FECC with DTMF fallback: in this conference, control either the layout or the far end
participants will be allowed to control a far end camera, then that mechanism will
camera using FECC. If FECC is not available, always control the layout until "Zoom in"
this participant will be able to use DTMF for (FECC mechanism) or ‘1’ (DTMF
camera control. mechanism) is pressed. The control
n FECC and DTMF: in this conference, mechanism then switches over to control
participants will be allowed to control a far end the camera.
camera using either FECC or DTMF. Far end camera control always applies
to the camera of the participant shown in
the largest or top left pane (when panes
are the same size). If you have no way to
control the layout, then you cannot focus
on a participant to allow you to adjust a
particular camera.

Mute in-band Set the option for the muting of in-band DTMF sent This is a per-conference option, but you
DTMF from endpoints in this conference. Note that this can still enable or disable the muting of
sets the conference configuration for this option, in-band DTMF on a per-participant
but you can also override it for individual basis.
endpoints in the conference (through the In some circumstances, you might need
configuration of the individual endpoints). Choose to override this setting for individual
from the following (the setting will be applied to all endpoints. For example, where a
endpoints in the conference that are configured to conference is cascaded onto an audio
use the conference configuration for Mute in-band bridge, it might be useful for one of the
DTMF): participants in that conference to be able
n Never: the in-band DTMF will never be muted. to send in-band DTMF to the MCU. This
Any DTMF tones sent from these endpoints will is for the purposes of sending the
be audible to conference participants. conference ID or PIN to the audio
n Always: the in-band DTMF will always be muted. conferencing bridge. In this case, the
Any DTMF tones sent from these endpoints will Mute in-band DTMF setting for the
not be audible to conference participants. endpoint of that participant needs to be
Never (and you configure this in an
n When used for MCU control: if a participant is endpoint's configuration, see
using in-band DTMF to control conference Configuring an H.323 endpoint and
layout and for other in-conference features, the Configuring a SIP endpoint).
tones will be muted and will not be audible to
conference participants. The MCU will only For ad hoc conferences, you can
expect a participant to use DTMF for MCU configure the Mute in-band DTMF
control if Layout control via FECC / DTMF is setting through the ad hoc conferences
set to FECC with DTMF fallback and FECC is template. You can also edit the Mute in-
unavailable to the endpoint. band DTMF setting for individual active
ad hoc conferences.
In call menu In call menus allow conference participants to Chairs can be configured to have access
for chair control many aspects of a conference while on a to the in call menus at one of three
call without needing to access the web interface. command levels.
These are controlled using menus accessed via Choose between:
the control keypad. Pressing * on the keypad
activates the in call menus. Read more about n Disabled: The in call menu is not
these menus in the conference features topic. available to participants in this
conference.
The in call menus can be made available to chairs
only, or to both chairs and guest participants, or n Level 1 - Local: Local commands -
disabled completely. request floor, mute/unmute audio and
video, change layout, view
This parameter configures in call menus for chairs. participants.
n Level 2 - Conference: Level 1
commands plus Conference
commands - assign floor to a
participant, mute/unmute audio or
video of participants, lock the
conference, disconnect all
participants, change a participant's
volume, send DTMF tones to a
participant, disconnect a participant.
n Level 3 - Advanced: Levels 1 and 2
plus Advanced commands - add
participant, add/change PIN/guest
PIN.

In call menu In call menus allow conference participants to Guests can be given access to Local
for guest control many aspects of a conference while on a commands only.
call without needing to access the web interface. Choose between:
These are controlled using menus accessed via
the control keypad. Pressing * on the keypad n Disabled: The in-call menu is not
activates the in call menus. available to participants in this
conference.
The in call menus can be made available to chairs
only, or to both chairs and guest participants, or n Level 1 - Local: Local commands -
disabled completely. request floor, mute/unmute audio and
video, change layout, view
This parameter configures in call menus for participants.
guests.
Content
Content mode The MCU can send on content without having to Sending of passthrough content to or
decode it. This is known as passthrough mode. In from endpoints over encrypted
passthrough mode the incoming content packet connections is not supported. Endpoints
stream is simply repackaged and sent out to with encryption only will receive
endpoint in the conference that are capable of transcoded content in hybrid mode.
receiving content at that resolution and framerate. Endpoints that can only support
This means that the MCU can support content in resolutions below the minimum
resolutions higher than would be able to if it had to threshold will also only receive
transcode it. Passthrough mode does not use up a transcoded in hybrid, and no content in
content port for that conference. passthrough mode. Content streaming is
The MCU also has a Hybrid content mode. In not supported in passthrough mode but
Hybrid content mode the incoming video stream is is in hybrid mode. Content previews are
decoded, and the MCU sends out two content not supported in passthrough mode but
streams: a higher resolution one (passthrough) is supported for hybrid content. In
and a lower resolution stream that the MCU passthrough mode a black panel is
transcodes and scales down for any endpoints displayed.
that are unable to support the passthrough stream. A default content mode can be set in the
The MCU can therefore also send content using conference template.
two different codecs. Hybrid mode does use up a Note that because ConferenceMe uses
video port. a non-standards compliant protocol to
Choose from: send media, ConferenceMe clients
n Disabled: Content is not transmitted. cannot send or receive passthrough
content.
n Passthrough: Content is not decoded and is
simply repackaged and sent out to each eligible
endpoint in the conference.
n Hybrid: The MCU sends out two content
streams: a higher resolution one (passthrough),
and a lower resolution stream transcoded and
scaled down for any endpoints that are unable
to support the higher stream
n Transcoded: A single transcoded content is
sent.

Outgoing The codec used to transcode the transcoded Choose from:

transcoded stream in transcoded and hybrid content. If hybrid n Automatic
codec mode is selected and a codec different to the
incoming stream is selected, two codecs will be n H.263+
sent: the original codec in the passthrough content
stream and the transcoded codec in the n H.264
transcoded content stream.
If Automatic is selected, the MCU will
determine the best codec to use that will
maximize the number of participants that
can receive content.
Content Whether, by default, endpoints are permitted to If this setting is Disabled, it is still
contribution contribute the content channel for a conference possible to enable content contribution
from endpoints through the mechanism of opening a content on a per-endpoint basis when the
video channel. conference is active. Similarly, it is
There can only be one endpoint contributing possible to disable content contribution
content video at any one time, and the MCU from specific endpoints, either while they
arbitrates between them. Therefore, even with this are connected or via their configuration.
parameter set to Enabled, the ability of the For more information about endpoint
endpoint to contribute content video will be configuration, refer to Configuring H.323
affected by other endpoints' behavior. endpoints and/or Configuring SIP
endpoints.
This setting only applies to scheduled
conferences. For ad hoc conferences,
whether or not endpoints are allowed to
contribute content is controlled by the
Content contribution from endpoints
setting in the ad hoc conference
template.
To use content, it must be enabled unit-
wide/blade-wide on the Settings >
Content page. See Configuring content
settings for additional information on
MCU-wide content configuration
parameters.
Outgoing Choose the resolution for the content channel that For ad hoc conferences, transmitted
transcoded will be transmitted to endpoints in this conference: content resolution is controlled by the ad
resolutions n 4:3 resolutions only: the MCU will encode the hoc conference template.
content and transmit it in a resolution of ratio 4:3
n 16:9 resolutions only: the MCU will encode the
content and transmit it in a resolution of ratio
16:9
n Allow all resolutions: the MCU will decide on the
most optimal resolution depending on
information about capabilities sent by the
endpoints in the conference

Minimum This field sets a lower limit on the bandwidth of the A single content video stream is used for
outgoing bit shared content video encoding sent to content each conference, and this stream will be
rate receivers in a conference. sent to all endpoints receiving the
Changing this setting when there are connected content channel as a separate video
participants causes the MCU to re-assess whether channel. If some endpoints are only able
there should be content video channels to those to receive low bit rate streams (for
endpoints; the MCU will close existing channels instance if they have called into the MCU
and open new ones as appropriate. at a low call rate), it is sometimes
preferable to exclude those endpoints
completely from the content stream
rather than force all viewers to see a
reduced bit rate channel.
If you do not want to exclude endpoints
from viewing the shared content video
channel in a conference, make sure this
is set to <no minimum>, which is the
default setting.
Where an endpoint cannot, for whatever
reason, receive the content channel as
an additional video channel, the MCU
can show the content channel as part of
the main video channel. That is, the
participant will see the content as a pane
in the conference layout. This
functionality is controlled by the Display
content in normal video channel setting
(see below).
Note that during a call, an endpoint can
send a 'flow control message' to the
MCU that could cause the MCU to
reduce the bit rate to that endpoint to
below the configured Minimum content
channel bit rate; in this case, the MCU
will close the content channel to that
participant. To re-enable content (which
has been disabled in this way) to this
participant, go to the conference's
Participant list and use the content
enable control. For more information
about altering a participant's settings
during a conference, refer to Viewing the
conference participant list.
Preferred The minimum resolution that will be passed on to If an endpoint that can only receive
minimum endpoints content below the minimum joins a
passthrough conference, the endpoint will not be sent
resolution a passthrough content stream or a
transcoded content stream. If the MCU
receives content with a resolution below
this setting, then it will use the received
resolution as the minimum
instead.Grayed out if Content mode set to
Transcoded or Hybrid.
Start time and duration

Start time The time at which the conference will begin.
Start date The date on which the conference will begin.
Set to current Sets the conference start time to the current time The current time on the MCU is
time on the MCU. determined by the settings in the
Settings > Time page, which can only
be modified by the administrator. See
Displaying general status for additional
information.
Permanent Allows you to retain a conference and its settings

for an infinite period of time.
Maximum Limits the duration of the conference for one These fields are not available or
duration instance of the conference. necessary for conferences set to
permanent.
Repetition
Interval Which days and / or weeks the conference The start date is taken into account when
repetitions will occur. determining when the first repetition
The repetitions will always start at the same time of should occur. For instance, if the start
day: the conference's configured Start time (see date is a Wednesday and the
above), and will last for the same amount of time: conference is scheduled to repeat every
the configured Maximum duration. Monday, Tuesday and Wednesday then
it will occur only on Wednesday in the
first week and on all three specified days
in subsequent weeks.
Termination If a conference is set to repeat, its repetitions can The first activation of a conference
be configured to go on forever, stop after a certain counts as a "repetition", so configuring a
date, or to occur only a certain number of times. conference to repeat but terminate after
1 repetition is equivalent to it not
repeating at all.
Adding configured endpoints

You can choose to pre-configure endpoints to be part of a conference. These endpoints will be automatically
invited into the conference by the MCU. This is useful if you regularly invite the same participants into a
conference. To select which previously configured endpoints will be pre-configured for this conference, press
Pre-configured participants. (This button may also show a number in parentheses to indicate the number of
participants that are currently pre-configured). Refer to Adding participants for more details.
Using IDs and PINs

There are two types of conference participant: chairperson and guest. IDs and PINs allow participants to
connect to conferences as the correct participant type.
Chairperson participants use Numeric ID and optionally, PIN; guest participants use Guest numeric ID and
optionally, Guest PIN.
A conference will not begin until the first chairperson joins. This means that guests will see a black
screen/hear silence with on screen text 'Waiting for conference chairperson' and an audio prompt after five

seconds and then every minute thereafter. Streaming viewers will see a black screen/hear silence although
mark-up and text chat will work.
You can control the behavior when the last chairperson leaves the conference (that is the When only guests
remain setting). The two options are:
n all participants are disconnected (default)
n all participants may continue the conference until the last one disconnects (take no action)
The permitted ID and PIN combinations are as follows:

n All IDs and PINs are blank
n Different chairperson ID and guest ID (this includes the cases where one is blank and the other is not)
n The same ID for chairperson and guest with different PINs (one of which may be blank)
Note that participants dragged and dropped into a conference on the web interface will be chairperson
participants. Where no IDs or PINs are configured for a conference, all participants will be chairpersons
regardless of how they join.
H.323 and SIP registration
Both Numeric ID and Guest numeric ID can be registered with an H.323 gatekeeper and/or SIP registrar to
enable participants to dial in to conferences directly and as the correct participant type. The Numeric ID
registration setting applies to both IDs.
Audio-only participants
Audio-only participants can be guest or chairperson participants by connecting to a conference using either a
Guest or Chairperson ID. In the case of an audio-only guest, if no chairperson has yet joined the conference,
they will hear an audio prompt informing them of that. The conference will start when the first chairperson
joins.
Using conference templates

Templates control the default settings for conferences. The MCU is shipped with the following default
templates:
n The top level template
n The ad hoc conferences template
You can add additional templates below the top level template in a tree hierarchy. A newly created template
will initially inherit the settings of the template selected as the parent template, but you can then tailor the
settings of each template to the requirements of a particular conference. A template can be moved by
selecting a new parent template in the Template configuration page.
Templates can also be deleted. The parent of a deleted template becomes the parent of any child template
below the deleted template.
The MCU supports up to 100 templates in total.
When you add a new scheduled conference from the Conference list page, you select the template that you
want the conference to use from a drop down list. The selected template provides the settings that appear on
the Add conference page which you can then change if required.

The ad hoc conference template provides the configuration for all ad hoc conferences. You can alter any of
the conference settings during the conference.
For information about the conference configuration settings, refer to Adding and updating conferences which
lists all conference configuration settings.
Conference ownership
Each scheduled conference (i.e. conferences that are configured via the web interface with a start time and,
optionally, a duration and repetition) has an associated owner. This owner is the ID of a configured user, and
normally corresponds to the user who scheduled the conference.
Scope of conference ownership
Conference ownership affects only web interface control of conferences - in particular, it plays no part in
validating video conferencing endpoints' attempts to join conferences when they connect to the MCU via
H.323 or SIP. Restricting conference entry in this situation is accomplished via conference (or auto
attendant) PINs, as before.
User privileges
The actual implications of conference ownership depend on the privilege of the user; specifically:
Privilege level Effects of conference ownership
n administrator Users with these privilege levels are able to create and own conferences, and are able to
n conference exercise full control of all conferences.
creation and full
control
n conference Users with these privilege levels are able to create and own conferences. They have full
creation and control of conferences they own, and limited control of conferences owned by other users.
limited control
n conference Users with these privilege levels are able to create and own conferences. They have full
creation control of conferences they own, but no control of conferences owned by other users.
n conference Users with these privilege levels are not able to own conferences or change any
detail conference's configuration.
n conference list
plus streaming
n conference list
only
Levels of conference control
As described above, a user privilege level confers a certain level of control over a conference, with that level
of control possibly depending on whether that user is the conference owner or not. These conference control
levels have the following meaning:

Conference Description
control
level
n full This level of control permits the following operations:

control Participant control
With full conference control, a user is able to disconnect participants, connect new participants to
the conference, and end the conference whenever they want to.
Configuration access
A user with full conference control can view and modify any aspect of the conference's
configuration. This includes the start time, end time, or repetition characteristics, whether
streaming is enabled, and which endpoints are pre-configured as participants.
Changing live conference parameters
When the conference is in progress, a user with full control is permitted to send a text message to
all connected participants' video displays and change the Conference custom layout.
Additionally, full control includes all of the operations covered by limited control, detailed below.
n limited This level of control permits the following operations:

control Viewing the participant list
The participant list shows the names of the endpoints currently connected to the conference, a
summary of that endpoint's status and, if they are a video participant, a thumbnail preview image
of the video stream they are supplying. Thumbnail previews are shown by default, but you can
configure the user interface not to show them. The setting that controls this is the Show video
thumbnail images option on the Settings > User interface page. Note that the MCU will not
show thumbnail previews on the participant list page if encryption is required for a conference.
However, thumbnail previews will be shown for conferences where encryption is optional and
there are encrypted participants.
Via the participant list, it is also possible to mute (or stop muting) individual endpoints' audio,
change the conference's "important" participant, and enable or disable the participants' ability to
affect their own layouts via Far-End Camera Control or DTMF tones.
Controlling video sent to participants
This includes being able to choose what view layout (or family) is used for constructing the
conference view being sent to a participant, changing the Participant custom layout, and whether
to send widescreen or standard format video to that endpoint.
Controlling participant cameras
The web interface can be used to send control commands (e.g. pan and tilt) to a remote
participant's camera.
Viewing audio status
Waveforms of audio channels being sent to, and received from, the participant can be viewed,
audio gain applied, and participant audio can be muted if required.
Sending messages to individual participants
Textual messages can be sent to an individual participant, and will appear on their displays.
Viewing participant statistics and diagnostics
This allows details of the media streams being sent to, and received from, participants to be
viewed, plus endpoint-specific characteristics to be examined.
n no This means that none of the above operations are possible. Depending on the specific privilege
control level, either the list of scheduled conferences will not be shown to the user, or the list will be
shown but conferences over which the user has no control will be presented as names rather
than hyperlinks.

Changing the owner of a conference
A user whose privilege level is either conference creation and full control or administrator is also able to
change the owner of a conference. A conference owner can be changed to either a user with conference
creation rights or to "none", signifying that no user should be considered the owner of that conference. Also,
when scheduling new conferences, users with these privileges are able to choose which owner is initially
associated with the conference.
Deleting users who are conference owners
If a user account is deleted, any conferences owned by that user have their owner reset to "none".
Reservation of MCU media ports

The MCU is able, if required, to allocate its available media ports in advance to specific conferences. This
means that it is able to guarantee that a certain number of participants will be able to join that conference,
irrespective of how many other people are using the MCU for other conferences at the same time.
Media port types
There are three types of media port available on the MCU:

n video ports
n audio-only ports
n streaming and content channel ports
For information about the number and type of ports provided by each MCU model, refer to MCU port matrix.
The term video port refers to a port that can be used by a video-conferencing endpoint for a call. Thus, a video
port includes both video and audio streams (bidirectionally) and so the number of video ports available
represents the number of "normal" video calls that the MCU is able to maintain simultaneously.
Participant port usage
In general, each endpoint in a conference is able to use either a video port or an audio-only port, though
normally the MCU will assign video ports to video-capable devices and audio-only ports to audio-only
devices.
If a video-capable device joins a conference which only has audio-only ports available, the MCU will assign it
an audio-only port – that participant will be able to listen to other people and contribute their own audio to the
conference but the MCU will not transmit video to it (and will not use any video received from it). If an audio-
only device such as a simple telephone joins a conference which has just video ports available, the MCU will
assign it a video port, which includes audio capability. The video capability of that allocation will not be used,
but the audio device will be able to participate as normal in the conference. The exception to this is VNC -
because this is a video-only protocol, the MCU does not permit VNC connections to use audio-only ports.
Streaming
Streaming a conference requires use of a video port or a streaming and content channel port. Where
streaming and content channel ports are provided, streaming viewers and conferences' content channel
(H.239 or BFCP) video allocations will use the streaming and content channel ports rather than the available

video ports; where streaming and content channel ports are not provided, streaming viewers and content
channel allocations will use available video ports.
If a streaming and content channel port or a video port is unavailable (or not allocated in advance when the
MCU is in Reserved mode), it will not be possible to stream that conference. If a video port has been
allocated for streaming a conference, any number of streaming viewers will be able to view that conference
via streaming, at any combination of available bit rates.
MCU media capacity
The total number of media ports available depends on the MCU model; refer to the product datasheets
available on the web site, or to MCU port matrix for more information.
Configuring the MCU
How MCU media ports are allocated, and which options and settings are available, is controlled by the Media
port reservation setting on the Settings > Conferences page.
On the MCU 4500 Series, the MCU 5300 Series, and the MCU MSE 8510 blade, the number and type of
available media ports on the MCU is controlled by the port capacity mode - which you configure on the
Settings > Media ports page.
Unreserved mode
This is the mode that the MCU runs in when the Media port reservation setting is configured as Disabled,
and is the mode that the MCU uses by default. With this scheme, you can specify a maximum value for the
number of video and audio-only ports each conference is allowed to use on the Conference configuration
page. These limits are optional, and by default there is no configured limit.
The configured limits are strictly maximum values; in particular, setting such a limit does not guarantee that
that many participants will be able to join the conference. It is perfectly possible to set these values such that
the sum of the configured limits across all active conferences exceeds the total number of ports available on
the MCU.
Reserved mode
This is the mode that the MCU runs in when the Media port reservation setting is configured as Enabled. With
this scheme, each conference must be configured with a number of video ports to reserve and a number of
audio-only ports to reserve. These values differ from the maximum port values set in Unreserved mode in a
number of ways:
n Reservations are guaranteed
As well as being maximum values (i.e. enforcing limits on the number of conference participants), port
reservation values also guarantee that that many endpoints are able to participate in the conference.
n Port reservations are mandatory
In unreserved mode, it is not necessary to specify a number of video or audio-only ports for a conference. In
reserved mode, however, every conference must have configured reservations for both video and audio-
only ports.
n Over-allocation is not permitted
Port reservations guarantee that a certain number of participants will be able to join a conference; because
of this, the MCU will not permit these reservations to be configured such that the total number of reserved
ports at any given time exceeds the total number of ports available. See Clashing reservations for
additional information.

Clashing reservations
In order to honor configured port reservations, the MCU must ensure that at any given time the number of
reserved ports does not exceed the total media capacity. This entails some level of clash detection when you
schedule conferences change their configuration.
The MCU considers two conferences to be clashing if they can ever be active simultaneously. When
validating a conference schedule, the MCU looks at the maximum number of ports reserved by other
conferences which can be active at the same time, and checks that the number of ports requested by the
conference being added or changed is guaranteed to be available. If, for instance, the MCU has 20 video
ports available in total, it will not be possible to set up two conferences which require 15 video ports each if
they are scheduled such that they ever overlap.
In the simple case of conferences which start at specific times and end at specific times (or, indeed, are
permanent), it is easy to see whether they clash. The more complex cases involve repetition, and it is
important to bear in mind that port reservations are only permitted when the MCU can guarantee them for
every repetition of a conference. As an example, a conference scheduled to run from 08:00 to 10:00 on the
second Monday of each month will be deemed to clash with a conference configured to run from 09:00 to
09:30 every Monday, even though the former will only really clash with the latter every fourth or fifth week.
In general, to make best use of the available MCU media ports, you should not schedule conferences to be
longer than needed, and you should limit repetitions, either by end date or number, wherever possible.
Ad hoc conferencing
Because port reservations are mandatory in Reserved mode every active conference must have configured
values for the number of video ports and the number of audio-only ports to reserve for it. In turn this means
that every active conference must be configured, and therefore ad hoc conferences are not permitted when in
Reserved mode.
This affects the operation of the MCU in the following ways:
n Auto attendant usage
In reserved mode, the Create new conference option will not be shown on video auto attendant menus,
even for auto attendants configured to display this option.
n Auto attendant configuration
When configuring new or existing auto attendants via the web interface, the Creation of new conferences
parameter will not be available.
n Calls to unknown E.164 number configuration
This setting on the Conference settings page also offers a Create new conference option. This is not
available in reserved mode and becomes equivalent to the Disconnect caller option.
Auto attendant connections
If a participant calls in to the MCU and connects to an auto attendant, the MCU does not know which
conference they will join until they make a selection from the auto attendant menu.
In Unreserved mode, the auto attendant connection allocates a media port from those not currently in use. If
all of the media ports are in use, the endpoint's connection will be dropped by the MCU.
In Reserved mode, the auto attendant connection effectively "borrows" a media port from those not currently
in use. However, this borrowed media port has a lower priority than a media port used by a conference

participant, and if the auto attendant connection "borrows" the last remaining media port, then that connection
will be dropped if another endpoint connects directly to a conference and requires a reserved media port.
Changing MCU port reservation mode
In general, changing port reservation mode when there are active connections is not recommended. The
effects of changing mode include, but are not necessarily limited to:
n Destruction of ad hoc conferences
Any ad hoc conferences in progress will be destroyed when changing to port reservation mode and their
participants dropped because ad hoc conferences are not permitted in port reservation mode.
n Participant disconnection
Participants in a scheduled conference may be disconnected. For each conference, the maximum port
usage values (for unreserved mode) and the ports to reserve (for reserved mode) are configured and stored
separately. Therefore when changing port reservation mode, it is possible that there are more active
participants than allowed in the particular mode. In this case, participants are disconnected to reduce the
number to that allowed.
Content channel video support

The MCU supports an additional video channel known as the content channel for each conference. This
feature encompasses:
n H.239 video streams sent from the MCU to viewing H.323 endpoints
n Sourcing the content channel from a H.323 endpoint's H.239 video stream, a SIP endpoint supporting
content using BFCP , or a VNC connection
n Streaming the content channel to users' desktop machines as a pane in the conference view
n Streaming the content channel to users' desktop machines as a separate window (where markup and text
chat can also be used)(*)
n Showing the content as part of the main video channel, where an endpoint cannot, for whatever reason,
receive the content channel as an additional video channel. That is, the participant will see the content as a
pane in the conference layout
n Content
n Allowing graphical and textual "markup" of the content channel (*)
n Text chat between conference participants (*)
* - these features require the web conferencing feature key.
Content channel vs. main video
The H.239 protocol allows the MCU to support an additional video stream to or from each connected
endpoint. Therefore, there are potentially three media streams between each endpoint and the MCU: audio,
main video and content video.
The main video is the normal multi-pane conference view showing participants' video streams composed
within the selected layout. The differences between the content channel video and the main video are:
n Single layout
Each participant in a conference can normally select their own individual main video layout (e.g. a 2 x 2 grid
of other participants, one large focused pane plus eight smaller panes) and they are free to change this
layout as many times as desired while they are connected to the conference.
By comparison the content channel video always shows just a single video stream, "full screen", and each

viewing endpoint will see the same stream. The stream which constitutes the content channel can change
any number of times during the conference, but there can be at most one contributing stream at any given
moment.
n One channel per conference
Each participant's main video stream is encoded independently; this means that each endpoint can be
receiving its main video stream at a different bit rate, codec, or resolution to that being sent to other
participants.
However, there is a single content video stream per-conference: the MCU sends the same bit rate and
resolution to all endpoints receiving content. The bit rate and resolution used is chosen to maximize the
number of viewers - for instance the resolution might be reduced if a new endpoint joins the conference and
its content receive capabilities are more limited than those of the other participants. Note that in
conferences that use encryption, the MCU can send encrypted and unencrypted content to different
participants in the same conference (albeit with the same encryption key for every participant receiving
encrypted content).
n Differing characteristics
The range of bit rates, resolutions and frame rates available to the MCU for sending the content channel via
H.239 to H.323 video conferencing endpoints is potentially as wide as that for the main video channel.
However, in general, the main video channel is used for motion video (i.e. high frame rate streams) and the
content channel for less dynamic video such as an accompanying presentation - typically high resolution,
low frame rate.
However, the MCU allows flexibility in terms of nominating which of the available streams forms the
content channel, as well as allowing control over which endpoints are permitted to start contributing content
video.
n Uni-directionality
For the main video channel, a video conferencing endpoint would normally be both contributing (sending) a
video stream to the MCU and receiving a video stream from it.
However the content channel works differently in that an endpoint can either be sending content video or
receiving content video, but not both. A given endpoint may switch between being the contributor and a
viewer during the conference, but it will never be both simultaneously.
Passthrough and hybrid content
The MCU can be configured to pass through a content stream without decoding and encoding it. This can
reduce latency and increase quality, and does not require a video port on the MCU. This is known as known
as Passthrough mode.
Sending a single video stream to everyone in a conference, whether encoded or passed through, can result in
a single participant reducing the quality for everyone. If one participant can only receive SD video while
everyone else can receive HD, then everyone receives SD video. This means that everyone receives a lower
resolution than if only HD participants had been present.
Hybrid mode helps to avoid this issue. In hybrid mode the incoming content stream is passed through, giving
the best possible quality. It is also decoded and used to create a second, lower resolution stream for anyone
who cannot receive the passthrough stream. This uses up a video port but ensures that users get the
advantages both of transcoding and passthrough.
The codec used for content (either H.263+ or H.264) can be selected automatically so that as many people
as possible in the conference receive content video.
To enable these settings go to the Content section of the conference's configuration page (Conferences
then click on the conference to be configured).

H.323/SIP endpoints' content channel support
For H.323 endpoints, depending on the specific endpoint and how it is configured, the content video stream
may be displayed on a separate screen, or the endpoint may show the main video and the content video
streams side by side on the same screen.
Irrespective of its content receive capability, an endpoint may or may not be able to contribute the content
channel - typically, for this to be possible it will either need a second camera or some other video input such
as a VCR or "video in" connection.
Some H.323 endpoints may have no support for the H.239 protocol. However, it is still possible for such
endpoints to display the content channel - the MCU is able to show the content channel within a normal view
pane in the same way as it displays other conference participants. This ability is controlled by the unit-
wide/blade-wide Display content in normal video channel setting (see Configuring content settings).
Content channel sources
As described above, a conference's content channel as sent to the set of receiving endpoints has a single
source. There are several possible content channel sources:
n H.239 video channel
This is the most conventional content channel behavior - a H.323 conference participant opens a H.239
channel to the MCU and contributes a video stream, such as that supplied by a second camera or an
attached PC.
Because there can be at most one content channel source, the H.323 endpoint needs to make a request to
the MCU, and have that request accepted, before actual content channel contribution can start. If the
conference already has an active content channel (for example, another endpoint is contributing H.239
video), the new request will be rejected by the MCU - it will be necessary to wait for the active contributor to
cease sending H.239 video before the new endpoint is able to start. However, if you have enabled
Automatic content handover (on the Settings > Content page), the new request will be granted
automatically.
n BFCP video channel
BFCP (Binary Floor Control Protocol) is a protocol that allows for an additional video channel (known as the
content channel) alongside the main video channel in a video-conferencing call that uses SIP. A SIP
conference participant opens a BFCP channel to the MCU and contributes a video stream, such as that
supplied by a second camera or an attached PC.
Because there can be at most one content channel source, the SIP endpoint needs to make a request to
the MCU, and have that request accepted, before actual content channel contribution can start. If the
conference already has an active content channel (for example, another endpoint is contributing content
video), the new request will be rejected by the MCU - it will be necessary to wait for the active contributor to
cease sending content video before the new endpoint is able to start. However, if you have enabled
Automatic content handover (on the Settings > Content page), the new request will be granted
automatically.
Note that the transmission of SIP content using BFCP is not supported on encrypted calls in any content
modes. To allow content to be transmitted over SIP calls in a separate channel from main video, disable
encryption on the MCU or on the target endpoint.
n VNC connection
A VNC connection is one where the MCU has made a connection to a remote device (normally a desktop
PC) and is receiving a video stream from that device; this is typically used for including a slide-based
presentation in a conference.
If Automatic content handling is disabled, and a conference is configured with content channel support,

when a VNC "participant" is added to that conference, the MCU will attempt to use the VNC video as the
content channel. This is normally the desired behavior; however, there are a couple of caveats:
l If there is a video conferencing endpoint actively contributing content video then it will not be possible to
immediately switch over to using the VNC video instead - the switch over will occur when the participant
closes his content channel.
l With more than one active VNC connection in a conference, the first will be used as the content channel
source, and subsequent connections will be shown in main video layout panes, just as if the conference
had no content channel facility. If the currently active VNC connection is either disconnected or its use
as the content channel disabled, another VNC video stream will start to be used as the content channel.
If Automatic content handling is enabled:
l If there is a video conferencing endpoint actively contributing content video, the MCU will automatically
switch to using the VNC video as the content channel.
l If there is already an active VNC connection in a conference, a second VNC connection will automatically
replace the first as the content channel (rather than appearing as a pane in the main video).
n Participant main video
It is also possible for the MCU to use a endpoint's main video channel as the conference's content channel
(when in Transcoded or Hybrid content modes). This has the same caveats as the use of a VNC
connection for the content channel, as described above.
n Video markup
Whichever of the content channel sources mentioned above is active, the MCU provides the facility for
users to add markup to the video channel. This markup consists of an additional video overlay on to which
graphics may be drawn and text added; content channel viewers see the content channel source video plus
this overlay. The overlay can be cleared later leaving the source video unaltered.
MCU content channel configuration
Unit-wide or Blade-wide configuration
At the MCU-wide level, the MCU can be configured to disallow the use of conference content channels
completely. If the content channel facility is enabled, the MCU can be separately configured not to allow
textual or graphical markup of the content, and whether to make text chat visible to connected endpoints.
You can choose to enable encryption on the MCU. When encryption is used, the content channel will be
encrypted.
For more information on these configuration parameters, see Configuring content settings and Configuring
encryption settings.
Per-conference configuration
Assuming that content is enabled on the MCU unit-wide/blade-wide, each scheduled conference can be
independently configured to allow content channel operations or not. If enabled, this has an impact on the
conference's port usage; if disabled, then all attempts by participants in that conference to open a content
channel to the MCU will be unsuccessful.
If the MCU is configured to allow encryption, each individual conference can be configured to either require
encryption or to optionally use encryption. The MCU can send either encrypted or unencrypted content to
different participants in a conference depending on the capabilities of those participants' endpoints.
For more information on the conference configuration parameters relevant to the content channel, see Adding
and updating conferences.

Per-participant parameters
Content contribution
Content contribution refers to the ability of video conferencing devices to contribute the content channel
video for a conference via the mechanism of opening a separate video channel, distinct from its main
videostream. Specifically, this section does not deal with the use of content by the MCU when sending
content channels to viewing devices or the use of other protocols such as VNC to supply the content channel
video for a conference.
For a conference configured with content channel video enabled, each endpoint in that conference is either
permitted or prohibited from being able to contribute content video. H.239 is the protocol used by H.323 video
conferencing endpoints to supply or receive content channel video; BFCP is the protocol used by SIP video
conferencing endpoints to supply content channel video. Other content channel source configurations , such
as the use of a VNC connection, do not depend on any H.239 or BFCP contribution parameters.
Remember that what is termed Content contribution is more precisely described as the ability to start
contributing content channel video via H.239/BFCP. The nature of the H.239 and BFCP protocols used
between the MCU and endpoints is such that once an endpoint has successfully become the content source
for a conference, the MCU is not then able to force that endpoint to stop contributing the content channel
video.
While an endpoint is supplying the content channel for a conference, it is considered to be holding the virtual
content tokenfor the conference. This token must be relinquished before either another endpoint can start
contributing video via H.239 or BFCP or a content channel source such as VNC become active. This token is
normally released by a specific endpoint operation (e.g. a "stop content " option), or by that endpoint leaving
the conference. However, when Automatic content handover is enabled, the MCU will ask the endpoint (or
computer) to return the token if there is another participant who wants to start contributing content.
When Automatic content handover is enabled, it allows another participant to start sending content without
having to wait for the current content provider to stop sending content from his computer. In this case, the
MCU will start sending the 'new' content to the participants in the conference and will ask the endpoint (or
computer) that was originally providing content to return the token. Automatic content handover is a unit-
wid/blade-wide configuration option on the Settings > Content page.
By default, participants' ability to contribute content video (technically, as above, to start contributing H.239
or BFCP video) is determined by the per-conference Content contribution from endpoints setting
(Conferences > Add new conference).
The per-conference default Content contribution from endpoints setting can be overridden by individual
endpoints' configuration. If such an endpoint's Content contribution setting is <use conference default> then
the endpoint's ability to contribute content channel video will be determined initially from the conference
setting. If the endpoint setting is <enabled> or <disabled> then this will override the conference setting and
that endpoint will either always be prevented from using content, or always permitted (assuming the
conference of which it is part is configured with content channel support). As well as being part of each
endpoint's configuration, the Content contribution setting can also be specified when calling out to an
endpoint by address.
Irrespective of per-conference or per-endpoint configuration parameters, if a conference is configured to allow
content channel operations then it is possible to explicitly enable or disable individual conference
participants' ability to use content via the web browser interface (assuming a user login with full conference
control).

To change the content contribution setting for an active conference participant via the web interface, first
navigate to that participant's Display page (go to Conferences and click the conference you want and then
click on the name of the participant whose settings you want to change). If the conference has content
enabled and the endpoint in question has content capabilities, you should be able to use one of the following
controls:
n allow participant to contribute content video
n do not allow participant to contribute content video

If an endpoint's ability to contribute content video has been explicitly enabled or disabled
via this mechanism, that enablement or disablement will take precedence over any
current or future conference or participant configuration, even if the endpoint later moves
to a different conference.
Use of main video as content channel
In addition to supporting the H.239 and BFCP protocols by which endpoints in a conference can supply the
content channel video, the MCU also allows a participant's main video channel to be used for the content
stream. This is essentially what happens by default for VNC connections in a conference configured to allow
content channel video.
As detailed above, it is not possible to force an endpoint that has started to contribute content videoto
relinquish the virtual token that it holds. Thus, if you select an endpoint's main video channel to be the
content channel source, this will only take effect if no other endpoint is supplying the content channel video
stream (whether by H.239, BFCP, or through use of its main video stream). However, if you have enabled
Automatic content handover on the Settings > Content page and you select an endpoint's main video
channel to be the content source, this will take effect even if there is currently another content source in the
conference.
To control the use of a participant's main video as the conference content channel source, the following
controls are displayed on the per-conference participant list (next to the preview image of the video stream to
which they relate):
n use this participant's main video stream as the content channel (this is set by default for VNC
connections)
n stop using this participant's main video stream as the content channel (revert to more conventional
content channel behavior such as H.239)
In rare circumstances, if more than one participant's main video channel is configured to provide the content
channel (for example where a participant configured in this way is moved to another conference where there
is an existing participant providing his main video channel as the content channel), then all but the active
(normally, first) one will be marked with the status:
Content: unable to use main video as source
You might also see this warning if there is more than one VNC connection in a conference, because, when
establishing a new VNC connection, the MCU will automatically configure its main (in fact, sole) video
channel to be used as the content channel source if possible. To choose between multiple potential main
video channels as the content source for the conference, use the control to stop using this participant's main
video channel as the conference's content channel source:
on all but the source you want to use.

Streaming
As well as the content stream (used for sending to H.323 endpoints), the MCU also generates a proprietary
format version of the content channel video which can be viewed in conjunction with PC-based video
streaming. This ensures that, if desired, all participants and viewers for a conference are able to access all of
its associated media.
Content channel streaming also allows participants using H.323 video conferencing endpoints without H.239
capability, or SIP endpoints to view a high resolution version of the content channel. Content channel
streaming also provides some features not available via the H.239 protocol:
Markup
"Markup" is the overlaying of graphics and text onto the content channel video; this could be used, for
instance, to draw attention to a specific element of a presentation slide. Markup can only be performed
through the content channel streaming interface, and is accomplished via the simple mechanism of clicking
and dragging with the mouse, with extra controls for changing the drawing color or clearing the markup when
its usefulness has passed.
Content channel markup also has the following characteristics:
n All content streaming viewers have equal markup capabilities. This means that either all viewers are able to
perform markup on the content channel video (or clear it), or all are unable to do so - it is not possible to
restrict markup to just a subset of active viewers.
n The video markup, although it can only be edited by streaming viewers, will be seen by content channel
streaming viewers, by participants connected via H.323 endpoints that are receiving the content channel,
and by any participants that are viewing the content as part of their main video.
n Video markup is normally used as an overlay to content channel video as supplied by a H.239, BFCP, or
VNC connection. However, for a conference with content channel operations enabled, it is also possible to
form a content channel comprising just the markup applied to an otherwise blank video stream. This can be
accomplished simply by starting to stream the conference's content channel and performing the usual
markup operations on the (empty) content channel displayed. Adding markup to such a blank channel
"activates" it, and will cause a video channel to be opened to those H.323 conference endpoints which
have H.239 capabilities. SIP endpoints will see the video markup as a pane in the main video.
The ability of content channel streaming viewers to perform markup is governed by the unit-wide/blade-wide
Markup of content channel videosetting on the Settings > Content page.
Text chat
In parallel with, though in many senses independently of, content channel streaming, the MCU also provides
a mechanism for those streaming a conference's content channel to communicate with other conference
participants via text messages. Beneath the window showing the content channel video, streaming viewers
are able to type messages that will be sent to all other streaming viewers, as well as see messages that
other users type.
In order that users contributing text messages can be identified, each content streaming viewer has an
associated user ID, and this ID is pre-pended to each message when it is sent out to other viewers' displays.
If the content channel streaming has been initiated via the streaming-only interface, each user is required to
supply a Sign-in name before streaming starts, and this sign-in is used as their text chat identifier. If
streaming has been initiated via the Stream control on the MCU conference list, the user's web interface
login ID will be used as their text chat identifier.

The text chat facility provided via web browser-based content streaming is two-way in that any content
channel streaming viewer is able to both contribute text and see all messages typed by other viewers.
Although there is no mechanism by which endpoints are able to contribute text chat messages, the MCU is
able to display the most recent text messages within endpoints' main video channels. This is intended to be
of use when a presenter is connected to an MCU conference via a video endpoint and wants to field
questions raised by (content channel) streaming viewers. In this situation, the text typed by content channel
streaming viewers is overlaid on the normal, multi-pane, conference layout, though restricted to
approximately the lowest 1/3 of the screen.
For streaming viewers to have the option of contributing and/or reading text messages, the View content
channel option must be selected. This option is one of the advanced streaming options available to users
when they select to stream a conference.
The display of text chat in endpoints' views is governed by the unit-wide/blade-wide Content channel text
chat option which is an Overlaid text setting on the Settings > Conference page. The text chat facility
itself, and display of typed text to all content channel streaming viewers' windows, cannot be disabled.
Web conferencing feature key
Some of the above content channel features require the MCU to have been configured with the Web
conferencing feature key.
The following features are only available with the Web conferencing key:
n Streaming the content channel to users' desktop machines as a separate window (rather than as a pane in
the conference view)
n Markup of content channel video
n Text chat
Port usage
Port reservation mode
Cisco TelePresence MCU 4200 Series and Cisco TelePresence MCU 5300 Series
If the MCU is operating in reserved mode, enabling content for a conference requires the use of an additional
video port. A single video port is needed for all content channel operations, irrespective of how many viewers
there are; for example, a conference involving five video endpoints (one of which is contributing a content
stream and the other four viewing it) will require six video ports - Video ports to reserve should be set to 5,
and Content channel video set to "Enabled" in this specific example.
In reserved mode, a conference with content enabled will require a video port for content operations even if no
current participants are actively making use of content.
Note that for the Cisco TelePresence MCU 4203, there are separate ports for content and for streaming
viewers . For more information, refer to MCU port matrix.
Cisco TelePresence MCU 4500 Series and Cisco TelePresence MCU MSE 8510
If the MCU is operating in reserved mode, enabling content for a conference does not use a video port;
instead, content uses one of the additional streaming and content ports provided by your MCU. A single
streaming and content port is needed for all content channel operations, irrespective of how many viewers
there are; for example, a conference involving five video endpoints (one of which is contributing a content
stream and the other four viewing it) will require five video ports and one streaming and content port - Video
ports to reserve should be set to 5, and Content channel video set to "Enabled" in this specific example.

In reserved mode, a conference with content enabled will require a streaming and content port for content
operations even if no current participants are actively making use of content.
For more information about the number and types of ports provided by your MCU, refer to MCU port matrix.
Unreserved mode
If the MCU is operating in unreserved mode, enabling content for a conference works in a similar way to
streaming in that it will require a port to be allocated when content channel operations are first attempted for
that conference. For instance, this could be when a participant opens a content channel or a user starts
viewing the content channel via their web browser. When the port is no longer needed for the conference's
content channel (e.g. when the last remaining participant disconnects) the port will be released for use by
future participants or conferences.
Streaming
The streaming of the content channel is performed using the port allocated for content rather than the port
allocated for streaming. This means that it is possible to stream the content channel (for example, to use the
video markup feature) for conferences which do not have streaming enabled. Enabling both streaming and
content for a conference will mean that two additional ports will be required for that conference, over and
above the video and audio-only ports used by endpoints participating in that conference.
See port reservation for more information.
Ad hoc conferences
All of the above-mentioned features, for instance content video streams between the MCU and video
conferencing endpoints, are available for use with both scheduled and ad hoc conferences.
However, whereas for scheduled conferences the availability of content is determined by a per-conference
configuration setting, for ad hoc conferences it is only possible to enable or disable content on a device-wide
basis. This is accomplished via the Content for ad hoc conferences option on the Content settings web
page — if this is "Enabled" then any ad hoc conference on the MCU may use content; if "Disabled" then none
may do so.
Ad hoc conferences are not permitted when operating in reserved mode.
Controlling in-conference features

You can control many conference features from the MCU web browser:
n Adding participants
n Viewing the participants list
n Customizing layout views
n Displaying conference statistics
n Sending messages to all participants
Adding participants
You can add a participant to a conference in two ways: either as a "one-off" participant into an active
conference now or by adding their endpoint to the conference configuration, in which case the endpoint will be

called every time the conference occurs. Their endpoint must be pre-configured for you to be able to do this,
see Adding pre-configured participants.
To call an endpoint immediately you can either put in their endpoint details or select a pre-configured endpoint
and call out. Their endpoint can be an H.323 , SIP or VNC endpoint. Refer to the first three links below for
details:
n Adding an H.323 participant
n Adding a SIP participant
n Adding a VNC participant
n Inviting ConferenceMe participants
n Adding pre-configured participants
Note that participants called by the MCU will have chairperson privileges by default. For more information
about chairperson and guest privileges, refer to Using IDs and PINs in the Adding a conference topic.
Note if you have the Web conferencing feature key on your MCU, you can also add ConferenceMe
participants to a conference through the Participants list page. For more information on how to do this, see
Viewing the conference participant list.
Adding an H.323 participant
To call a participant with an H.323 endpoint into an active conference:

1. Go to Conferences to display the Conference List.
2. Click a Conference name and then click Add participant.
3. To add a new endpoint (one that you have not added as a configured endpoint):
i. Select the H.323 radio button and do one of the following:
o For Address, enter the IP address, E.164 number, or H.323 alias of the participant's endpoint.
o For Address, enter the number configured on an H.323 gateway for the participant and select the
H.323 gateway from the drop down list. For more information about configuring H.323 gateways,
refer to Adding and updating gateways.
o For Address, enter an H.323 gateway and E.164 number in the form <gateway address>!<E.164
number>. This allows to you make a call via a H.323 gateway that has not been pre-configured on
the MCU.
For information about other conference settings, refer to Configuring H.323 endpoints.
ii. Click Call endpoint.
4. To invite an existing (configured) H.323 endpoint:

i. Scroll down to the Endpoints section and select the check box next to the endpoint name.
ii. Click Add selected.
Adding a SIP participant
To call a participant with a SIP endpoint in to an active conference:

2. Click a Conference name and then click Add participant.
3. To add a new endpoint (one that you have not added as a configured endpoint):

i. Select the SIP radio button and do one of the following:

o For Address, enter the IP address, or SIP URI of the participant's endpoint (in the format
[email protected]).
o For Address, enter the number registered with the SIP registrar and select Use SIP registrar
(ensuring that you have configured a SIP registrar on the Settings > SIP page).
For information about other conference settings, refer to Configuring SIP endpoints
ii. Click Call endpoint.
4. To invite an existing (configured) SIP participant:

i. Scroll down to the Endpoints section and select the check box next to the SIP endpoint name.
ii. Click Add selected.
Adding a VNC participant
To call a VNC endpoint in to an active conference:

2. Click a Conference name and then click Add VNC.
l To invite a new VNC endpoint:
i. Enter the host name or IP address of the VNC host and the VNC server password for the computer you
are adding.
ii. Enable Automatic disconnection if you want the participant to be disconnected from the conference if
another participant disconnects and only participants configured to be automatically disconnected
remain in the conference.
iii. Click Invite.
l To invite an existing (configured) VNC endpoint, scroll down to the Endpoints section, click next to the
VNC endpoint name and click Add selected.
Inviting ConferenceMe participants
To invite ConferenceMe participants to an active conference:

2. Click a Conference name and then click Invite in the ConferenceMe section.
l To invite ConferenceMe participants:
i. Choose the Local address you would like the ConferenceMe client to connect to. The addresses
available in the drop down list depend on which interfaces are currently enabled.
ii. Choose the Service port you would like the ConferenceMe client to connect with.
iii. Either:
o Copy the generated Link and send this to ConferenceMe users.
o OR: Click Invite to send an email containing the generated Link.
Adding pre-configured participants
You can choose participants whose endpoints have been configured previously to be part of a scheduled
conference. These participants will be automatically invited into the conference by the MCU every time the
conference runs. This is useful if you regularly invite the same participants into a conference.
To add previously configured endpoints to a conference:


2. Click a Conference name and then click the Configuration tab.
3. Click Pre-configured participants. The pre-configured participants page will be displayed. This page lists
all the endpoints that have been configured on the MCU (see Configuring an H.323 endpoint and
Configuring a SIP endpoint).
4. Select which endpoints you would like to add as pre-configured participants in this conference.
5. Press Return to conference configuration.
6. Make any other changes you require to the conference configuration, then click Update conference. (If
you do not click Update conference, you will lose the selections of configured endpoints made in the
previous steps.)
Customizing layout views

You can select custom layouts to use for all conference participants. To use this option:
2. Click a Conference name and then click the Custom layout tab.
3. Click on the layout you want to use from those shown in the Available layouts. There are different
numbers of panes and pane configurations to choose from.
The chosen layout is displayed enlarged to the left in the Conference custom layout section of the page
and the Enabled radio button is selected.
4. If you want to select the participants who appear in a pane manually rather than letting the MCU make the
most appropriate selection, click Pane placement.
See Using pane placement below.
5. To have all participants see this layout when they join the conference click Make new participants see
this view.
6. If you also want all participants to see this view now, click Switch all participants to this view.
The following table explains the details that display.
Conference custom layout
Current Whether a custom layout can be used for this When you click a new layout from the Available
status participant. layouts, Enabled is automatically chosen with
the most recent layout selected.
Make new New participants joining this conference will If a participant has chosen to use a custom
participants view the conference with this custom layout conference layout (see Customizing a
see this rather than one of the default views (see participant's layout display), their view will
view Customizing a participant's layout display). automatically update and switch to the new
To force all participants to use this layout, click view.
Switch all participants to this view.
Available layouts
Displays all the conference layouts that are You can only select one custom layout at a
available. Click a layout to select it and make it time.
available.

Using pane placement
To have more control over which participant appears in which pane, you can use the Pane placement
function. Pane placement works on a per conference basis.
Pane placement works on the selected custom layout in the Conference custom layout page - see
Customizing layout views. The chosen custom layout is shown with the panes numbered. The largest (and
therefore most important) panes have the lowest numbers. Because the largest number of panes in any
custom layout is 20, there are twenty drop down lists, one per pane. If the number of panes in the chosen
layout is less than this, a gray line separates the panes that are used from those that do not apply to this
layout.
The first time you open the pane placement page for a conference all the panes are set to <default>. The
MCU decides which participant will appear in panes with this setting. See Understanding how participants
display in layout views for more information.
For each pane you can select an alternative setting:
n <blank>: no participant appears in this pane
n <rolling>: this pane shows conference participants, automatically changing at the configured "Pane rolling
interval" frequency from the Settings > Conferences page. All participants contributing video are shown in
rolling panes except for any participants explicitly placed in other panes
n <loudest speaker>: the participant who is speaking the loudest at any time appears in this pane
n <content>: this pane is reserved for the content channel (see Content channel video support). If the content
channel is not used in this conference, this pane will be blank.
n <name>: the name of each pre-configured endpoint in this conference, and (if the conference is active) the
names of all active participants whose endpoints were not pre-configured is displayed in the lists. If you
select a specific participant (endpoint), that participant appears in this pane at all times.
To use pane placement:

1. Click Enabled.
2. For each pane that you want to control, select an entry from the drop down list.
3. For panes that you no longer want to control individually, select <default>.
4. Click Update pane placement.
5. To return to the Custom layout page, click Custom layout.
More about pane placement
When you use pane placement, bear in mind that:

n Pane placement only applies to conference custom layouts. If they are disabled so is pane placement
n You can mix panes set to <default> with panes that have other settings
n Any panes that you configure keep their setting even if you change the custom layout view. Therefore if you
configure all the panes in the 20 pane layout and then move to one with only five panes, panes 1 to 5 will
have the same settings as before. Panes 6 to 20 will also keep their settings, it is just that they are not
used. Therefore if you subsequently move to a layout with say 10 panes, all ten panes have their settings
pre-configured.
This does mean that if you have participants who need to be seen at all times, you should configure them in
the lower numbered panes

n You must set up pane placement for each conference that you want to use it with
n You can set up pane placement before a conference starts and configure pre-configured endpoints in to
particular panes. However you can only configure active participants whose endpoints are not pre-
configured when the conference is running
n Pane placement persists over conference repetitions. If you set pane placement once, the same
placements are ready to be used when the conference next repeats
n If you select a particular participant for a pane and they are disconnected for any reason, that pane appears
blank
n After you set up pane placement, you can still change the layout for individual participants - and they can
change their layout using the far end camera controls unless you disable this for each participant
individually. See Customizing a participant's layout display.
n The left and right controls on a participant's far end camera control, used to select a focused participant,
have no effect when pane placement is in use
n Potentially, when pane placement is in use, a participant may appear in two panes at the same time. This
happens for example if a pane is configured to show a particular participant and another pane is configured
to show the loudest speaker; each time that participant is the loudest speaker, he will appear in both panes.
There is a setting on the MCU's Settings > Conferences page to control this behavior called Loudest
speaker pane placement behavior
Displaying conference statistics

You can display statistics about a conference and use the information to quickly see how many participants
are currently in the conference.
To access this option:
2. Click a Conference name and then click the Statistics tab.
If the conference is active, statistics for that conference will be displayed. If the conference is completed
only "No longer active” will be displayed.
Refer to the table below for information on interpreting this information.
Field Field description
Start time When the conference started.
End time When the conference will complete. This will be the time at which the maximum duration of the
conference will have elapsed. This setting displays as <permanent> if it has been configured to
last forever.
Running time The duration of this conference.

(Chairperson) The status of a conference with respect to its H.323 gatekeeper and/or SIP registrations. The
gatekeeper possible states are:
ID n n/a
This conference is not configured to be registered with a gatekeeper or SIP registrar; because
Guest of this, there is no applicable registration status to show.
gatekeeper
ID n <number> registered
The conference has been registered successfully with the gatekeeper or SIP registrar and
(Chairperson) can be contacted using the number indicated.
SIP registrar n Registering
ID This conference is in the process of registering with the gatekeeper or SIP registrar.
n Deregistering
Guest SIP The conference is in the process of unregistering with the gatekeeper or SIP registrar. This
registrar ID might occur if:
l Gatekeeper registration has been turned off (either for that conference only or for the entire
MCU)
l The configured gatekeeper has just been changed and the MCU is in the process of
unregistering from the previous gatekeeper before registering its conferences with the new
one.
n Re-registration pending / Retry timeout

If the MCU fails to register a conference with the gatekeeper or SIP registrar, it enters these
states temporarily before re-attempting the registration.
n Registration disabled
This ID has been specifically configured to be registered with the gatekeeper or SIP registrar,
but some other configuration has overridden this, causing the registration to not be attempted.
This state might occur if either of the H.323 gatekeeper usageor ID registration for
scheduled conferences options on the Settings > Gatekeeper page is set to Disabled.
n <no ID set>
The conference is configured to register with a gatekeeper or SIP registrar, but has not had a
numeric identifier set.
Number of The current number of contributing audio/video participants.

audio/video
participants
Highest The largest number of contributing audio/video participants who have been in the conference at
number of the same time.
audio/video
participants
Number of The current number of contributing audio-only participants.

audio-only
participants
Highest The largest number of contributing audio-only participants who have been in the conference at
number of the same time.
audio-only
participants
Number of The current number of streaming participants watching the conference.

streaming
viewers

Highest The largest number of streaming participants who have been watching the conference at the
number of same time.
streaming
viewers
Sending messages to all participants

You can send messages to all participants in a conference simultaneously. To access this option:
2. Click a Conference name and then click the Send message tab.
This message appears overlaid on each participant's view , including participants viewing the conference via
streaming .
Field Field Usage tips

description
Message Enter the Messages must be fewer than 256 characters, but depending on the viewing
text message to screen, messages at the higher-end of this limit might not display properly.
send to all Therefore, consider limiting messages to approximately 180 characters.
conference Messages longer than 256 characters will not be truncated; they will not display at
participants. all.
You can disable this setting from Settings > Conferences (see Configuring global
conference settings).
Position The vertical Select from the top, middle, or bottom of the conference display.
position of the
message on
the
conference
display.
Duration How long the The default setting is 30 seconds. To remove all messages before they time out,
message click Clear message.
appears on
participants'
video screens.
Managing participants
You can view detailed information about conference participants:
n Viewing the conference participant list
n Customizing a participant's layout display
n Controlling the near-end camera
n Managing a participant's audio signals
n Creating a custom participant view

n Displaying statistics for a participant

n Sending messages to one participant
n Displaying diagnostics for a participant
n Moving a participant
Viewing the conference participant list

The Participant list displays information about active and previous participants in the conference. To
access this list, go to Conferences and click a Conference name. This page explains the information
available in the participant list.
On this page:
n Conference information
n Lock conference
n ConferenceMe link
n Active participants
n All-participant controls
n Previous participants
n Pre-configured participants
n Summary information
n Watching the conference
Conference information
Above the list of participants, certain information about the conference is displayed:
n This conference is being recorded: If the conference is being recorded on an IP VCR, this message will
appear.
n Port usage: Each conference may have either imposed limits on the maximum number of media ports it is
able to use, or a certain number of media ports reserved for its use. This section shows the video port and
audio-only port reservation or limit.
See the full description of Port reservation for additional information.
n Streaming: Whether streaming is in use or not for this conference.
n Content channel: Whether the content channel is in use or not for this conference.
n Encryption: If you have the encryption feature key enabled, the encryption status of the conference will be
shown, which will either be not required or required.
Lock conference
A locked conference is one where new participants cannot dial in and you cannot start to stream the
conference. Existing participants and streaming viewers will maintain their connection to the conference. If a
conference is locked, an icon will indicate this on the auto attendant. The auto attendant will also display the
text: 'This conference is locked'.
Note that participants that are pre-configured via the API will be able to dial in to the conference even if it is
locked. This allows conferences to be restricted to specific participants (known as whitelisting).
Admin users and the conference owner can lock and unlock a conference.

When the final participant leaves, by default, the conference will be automatically unlocked by the MCU.
However, you can configure the MCU to keep a conference locked even when the final participant leaves. To
configure this feature, go to Settings > Conferences > Advanced settings.
When a conference is locked, admin users and the conference owner will still be able to connect new
endpoints and disconnect participants.
To lock a conference:
1. Go to Conferences and click on the name of the conference you want to lock. The Conference's
Participant List displays.
2. Click Lock conference in the top right-hand corner of the page.
ConferenceMe link
If you have the Web Conferencing feature key, participants will be able to join the conference using
ConferenceMe (a software endpoint). To join the conference using ConferenceMe, click Join.
To invite participants to join the conference using ConferenceMe, click Invite. The MCU automatically
generates an email. Alternatively, you can copy the link in the ConferenceMe link text box and paste it in to
an email.
For more information on ConferenceMe, refer to Using ConferenceMe to join conferences.
Active participants
Refer to the table below for details about the active participant list, which you can modify in the following
ways:
n You can end the conference, forcing all participants (including unicast streaming viewers) to be dropped, by
clicking End conference.
For conferences that are "scheduled" rather than "ad hoc", ending the conference in this way causes any
configured repetition to be cancelled. The ended conference would move from the "Scheduled conferences"
list to the "Completed conferences" list. The configured duration of a completed conference reflects the actual
duration of the conference rather than its original configured duration. For example, if a conference was
scheduled to run from 09:00 until 10:00 (one hour) and the conference ended at 09:25, the configured duration
would be changed to 25 minutes.
n You can add a new H.323 or SIP video conferencing endpoint to the conference (either creating a new
endpoint or by choosing an existing one) by clicking Add participant. See Adding participants.
n You can add a new VNC endpoint to the conference (either by creating a new endpoint or by choosing an
existing one) by clicking Add VNC. See Adding participants.
Type Indicates whether the

participant's endpoint is an
H.323 , SIP, or VNC
endpoint.

Participant Displays the name of the

endpoint.
The following may also be
displayed:
User: <user id> User names only display if the participant list is being viewed by
If the participant has been an administrator, because only administrators have access to the
resolved to a particular configured user database.
configured user (for instance
by matching the participant's
E.164 phone number against
a configured value), then the
appropriate user id will be
shown here.
Configuration: <name> Configured endpoint names only display if the participant list is
This indicates that this being viewed by a user whose privilege level is administrator or
participant corresponds to a conference creation and full control; only users with these
pre-defined endpoint. The privilege levels have access to the configured endpoint database.
<name> shown is the
endpoint's configured name.

Controls When you make a participant "important", it sets this participant as

Makes participant the focused participant. For example, this participant is considered
important the loudest participant even if they are not speaking.
Only one participant can be identified as "important", and no
Makes participant participant is set to "important" by default.
unimportant
This option affects the layout views for the conference and
individual participants. See Selecting a custom participant view
and Customizing layout views.
If the content channel is made "important", one participant can still
be important. On endpoints that support content, the content
channel will be displayed in the content channel window and the
important participant will be given the focus in the main video
window. On endpoints that do not support content, the important
participant will be ignored as the content channel will be given the
focus.
The presence of these controls is controlled by the Participant list

Prevents other controls setting on the Settings > User interface page (refer to
participants from hearing this Customizing the user interface).
participant (mute).
Allows other
participants to hear this
participant's audio (stop
muting)
Prevents others from

seeing this participant's
video contribution (mute).
Allows others to see this

participant's video
contribution (stop muting).
You can configure the MCU to require confirmation when

Disconnects a someone attempts to disconnect an individual participant from a
participant from the conference. This setting is on the Settings > User interface page.
conference

Status Displays the time at which a If this column is selected as the sorting field, the listing is ordered
participant connected to the according to when the participants connected to the conference.
conference. If a participant is On an MCU 4500 Series unit or MCU MSE 8510, when
not yet fully connected (for ClearVision is enabled on the Settings > Conferences page, the
example, if the MCU has original and enhanced video resolutions are shown in the "Rx:"
called a participant but it has line; the original resolution is displayed in a highlighted form and
not yet answered), then that the enhanced resolution is shown when the user's mouse pointer
is indicated here. The is moved to this highlighted resolution.
resolution of the participant's
video stream is also
displayed.
The following additional
indications may also be
displayed:

Recording
Indicates that the conference
is being recorded.
Encrypted Next to the encryption indication is the AES check code. This can
Indicates that all media be used in combination with information displayed by some
streams in both directions (to endpoints to check that the encryption is secure.
and from the endpoint and
the MCU) are encrypted.
Rx encrypted
Indicates that all media
streams received from this
participant are encrypted.
Tx encrypted
Indicates that all media
streams sent to this
participant are encrypted.
Pre-configured See Adding pre-configured participants for additional information

This indicates that this on adding endpoints to conferences in this way.
participant is in the
conference because of a pre-
configured endpoint.
No audio capabilities
No video capabilities
These messages indicate
that the MCU has not opened
a media channel to a
participant's endpoint
because it has no capability
to receive that type of
channel. For example, if the
endpoint is a simple
telephone, you might expect
to see "No video capabilities"
shown here.
No common audio codecs This is most likely to occur if you have disabled one or more
No common video codecs codecs in the "Audio codecs from MCU" or "Video codecs from
These messages indicate MCU" configuration on the Advanced conference settings web
that the remote endpoint had page.
declared media capabilities,
but the MCU was not
permitted to open a channel
that the endpoint was
prepared to receive.

No common audio formats This could occur if, for instance, the far end's advertised receive
No common video formats video sizes were all 4CIF (704 x 576 pixels) or above, and the
These messages indicate MCU was set to not transmit above CIF (352 x 288 pixels).
that the remote endpoint had
declared media capabilities
including codecs that the
MCU was permitted to send,
but that the MCU was unable
to transmit the specific
formats declared.
No common symmetric audio

codecs
No common symmetric video
codecs
Indicates that the MCU was
unable to open a media
channel to the endpoint
because the only possible
channels it would be able to
open were invalid due to a
symmetry clash. This clash
occurs when the remote
endpoint declared that it is
only able to receive certain
types of media if it is also
sending the same format,
and the format in question is
one that the MCU is able to
send but not receive.
Audio port limit exceeded

Video port limit exceeded
These messages occur if a
channel was unable to be
opened solely because
doing so would have
exceeded the port limit. This
limit may be a per-
conference restriction or, for
those conferences which
impose no such limit, it could
be that all of the MCU's
available ports were in use.
Endpoint audio and video

channels rejected
Endpoint audio channel
rejected
Endpoint video channel
rejected
Indicates that the MCU is
unable to receive the media
format that the endpoint is
trying to transmit.

Tx: If the MCU has received information that the endpoint has been
Rx: muted at the far end, this will be indicated in the Rx row as "muted
These status rows show remotely".
details of the audio and
(main) video streams being
sent to or received from the
endpoint.
Tx refers to media streams
sent by the MCU, and Rx
means media streams being
received by the MCU.

Content tx: <status> No Content tx status will be shown if the conference does not
This row (if present) shows have content channel video enabled, or if the endpoint has no
one of two things: the content capabilities.
characteristics of the content You may change whether the MCU is prepared to send the
video channel being sent by conference content channel stream to an endpoint using content
the MCU to a participant, or using the enable or disable control here. If sending of content
the reason why no such video to an endpoint is currently not allowed, you will see the
stream is currently being enable option, otherwise you will see the disable option.
transmitted. The status
values that can be shown For more information about using content, refer to Content
here are: channel video support.
Content tx: pending

The MCU is able to send
content video to the
participant but is not currently
doing so. This is normally
because there is no active
content channel video
source for the conference.
This status will also be
shown for a participant which
is the content channel video
source and is also capable of
receiving the currently active
content video stream.
Content tx: disabled

Content is enabled for this
conference, but this
participant is not allowed to
receive it. To enable content
for this participant, configure
the Content video receive
setting for this participant's
endpoint (refer to
Configuring H.323
endpoints), or use the enable
control for an active call.
Content tx: no common

codecs
There is a per conference
setting that determines which
video codec is used by the
MCU for outgoing
transcoded content
channels. The Outgoing
transcoded codec parameter
is on the conference
configuration page
(Conferences click on the
conference to be configured,
then click the Configuration
tab and go to the Content
section).

This message means that the

endpoint is able to receive
content video, but not using
the same codec as the MCU
is configured to transmit.
Content tx: resolution

mismatch
Content tx: bit rate mismatch
For each conference, the
MCU uses a single video
stream for all outgoing
content connections to
endpoints. This entails
considering all endpoints'
receive capabilities and
deciding which resolution
and bit rate to send in order
to maximize the number of
content channel viewers.
These messages mean that
the MCU has been unable to
include this endpoint in the
set of content viewers
because of its limitations with
regard to video resolution or
bit rate. Note that it is
possible to configure a lower
limit on the bandwidth of the
shared content video
encoding which will cause a
bit rate mismatch where an
endpoint is only able to
receive a low bit rate stream
(refer to Configuring content
settings).
Content tx: no common
formats
This conference's
configuration specifies that
the content channel is
transmitted in 16:9
resolutions only. However,
this endpoint does not
support 16:9 resolutions. To
allow the MCU to select a
content resolution that will
accommodate the
capabilities of all endpoints
in the conference, change
the Transmitted content
resolutions setting in the
conference's configuration to
Allow all resolutions.

Content tx: mode mismatch

The MCU supports only
presentation mode for its
content channels;
specifically, H.239 live mode
is not supported. This status
message indicates that the
endpoint is content-capable
but does not support
presentation mode.
Content tx: encryption not

possible
The MCU is unable to send
encrypted content video to
this participant.
Content tx: unsupported
packetization mode
FURs ignored
The MCU has detected that
the content link to this
endpoint is experiencing
problems, and has stopped
sending video keyframes in
response to Fast Update
Requests (FURs) to avoid
degrading the content video
sent to other conference
participants. The MCU will
only enter this state if the
Video fast update request
filtering setting is Enabled
(see Configuring content
settings).
Content video source (main

video)
Content video source
The associated participant is
currently supplying the
conference's content channel
video.

Content: unable to use main

video as source
Use of this participant's main
video source as the content
(content channel) source has
failed. This is normally
because there is already a
source for the content
channel; either another
participant's main video
channel which has been
configured in the same way
(VNC participants are set up
this way by default) , or a
content video channel
contributed by a connected
endpoint.
Packet loss detected Click View to open the Participant statistics page and display
This message appears if details about the connection, for example the packet errors. See
packet loss is detected Displaying statistics for a participant.
between the MCU and the
endpoint.
Conference chair For more information, refer to H.243 floor and chair control.
This endpoint has requested
and been granted the chair.
Active floor For more information, refer to H.243 floor and chair control.
The endpoint has requested
and been granted the floor
and its media is being
broadcast to all endpoints in
the conference.
Inactive floor This situation can occur when an endpoint requested the floor,
This endpoint believes it has was granted the floor, and was then moved to another conference
been granted the floor, but its where there was already an active floor participant.
media is not being shown to For more information, refer to H.243 floor and chair control.
all endpoints in the
conference.
Assigned floor This situation can occur if another endpoint, while chair, has
This endpoint's media is issued H.243 commands to make that endpoint the floor.
being broadcast to all For more information, refer to H.243 floor and chair control.
endpoints in the conference,
although it did not request
the floor itself.
Some media channels

encrypted
Displayed if some media
channels are not encrypted.

Cascade link to master

Cascade link from slave
Indicates that this connection
is a cascade link to or from
another conference.
Preview Displays a sample still video Click the picture to update it.
capture of the participant. Note that conferences that are configured to require encryption do
not show previews. Also note that previews can be disabled on
the Settings > User interface page (refer to Customizing the user
interface).
Controls See Content channel video support for additional information on

These controls are only H.239 and BFCP.
available if the conference is
configured with content
enabled, and if the
participant is contributing a
main video channel.
This control causes the

MCU to attempt to use the
participant's main video
channel as the conference's
content channel source. This
will not be possible if the
conference already has an
active content channel
source (either an endpoint's
content video channel or
another participant's main
video activated via this
control).
This control causes the

MCU to stop attempting to
use the participant's main
video channel as the
conference's content channel
source. It is necessary to use
this control to switch to using
a different endpoint's primary
video channel or to enable
content video contribution
from endpoints.
All-participant controls
Although you may use the controls described above to manage one participant at a time, for example to mute
that participant's audio, or to make them important, you may want to manage all participants at once. The all-
participant controls permit you to do this. Note that you may continue to use the per-participant controls in
conjunction with the all-participant controls. Refer to the table below for details of the controls available:

Importance If no participants are currently important,

Makes all participants unimportant then this control will be unavailable.
Mute If no participants are currently muted, the

This stops all audio in the conference (mute). stop muting controls will be unavailable.
If all participants are currently muted, the
Allows all participants to hear the audio in the mute controls will be unavailable.
conference (stop muting). The presence of these controls is
controlled by the Participant list
Prevents others from seeing all participants' video controls setting on the Settings > User
contribution (mute). interface page (refer to Customizing the
user interface).
Allows others to see all participants' video
contribution (stop muting).
Disconnect If this conference was created ad hoc,

Disconnects all participants from the conference. then disconnecting all the participants
will terminate the conference as well.
View If all participants are watching the voice-

Selects voice-switched view for all participants switched view, then this control will be
(see Customizing a participant's layout view). unavailable.
Selects full screen view for all participants.
Displays the layout selection panel from which

you can select a layout view that all current
participants will see. This panel offers the same
choices as going to Conferences > Custom layout.
(See Customizing layout views).
Control If no participants may control their own

Prevents participants from changing their own view layout, the prevent control will be
view layout from their endpoint. unavailable. If all participants may
control their own layout, the allow
Allows participants to change their own view control will be unavailable.
layout from their endpoint.
Previous participants
Refer to the table below to get details about the previous participant list. To delete this list, click Clear
previous participants record.

Type Indicates whether

the participant is an
H.323, SIP, or VNC
endpoint.
Participant Displays the name of

the participant
(endpoint).
Controls A previous participant can only be re-connected to a conference if their

Re-connects a endpoint is a pre-configured endpoint.
participant to the
Note that if the original call to the conference was from the endpoint rather
conference.
than the endpoint being invited by the MCU, then for the MCU to
recognize it, that endpoint must be configured with Call-in match
parameters. If the MCU did not recognize that the call was from a pre-
configured endpoint then the re-connect control will not be available.
For more information about configuring endpoints on the MCU refer to
Configuring H.323 endpoints and Configuring SIP endpoints.
Status Displays the time at

which a participant
disconnected from
the conference and
who initiated the
disconnect.
Pre-configured participants
Refer to the table below to get details about pre-configured endpoints.
Type Indicates whether the

participant is an H.323 , SIP,
or VNC endpoint.
Name Displays the name of the

endpoint.
Status Displays the connection This field shows which participants have connected, which have
status of the pre-configured disconnected, and reasons for failure if a participant has failed to
participant. connect to the conference.
Summary information
You may want to inform participants about conference details such as start time, and so on. Click the
Summary information icon to display further details about a conference. This information may be copied to
the clipboard for convenience.

Streaming the conference

Click this icon to stream the conference. This is exactly the same as clicking the Streaming link in the
Conference list. Both take you to the conference streaming page.
This option is only available if you have streaming enabled on your MCU. To enable streaming, go to
Settings > Streaming. See Using streaming to view conferences for more information.
Customizing a participant's layout view

Every person viewing a conference (whether they are contributing video of their own or using streaming to
watch other participants) sees a conference layout view. This view divides the video screen into a collection
of panes with participants' video streams displayed in those panes. You can customize this view by
choosing this option:
2. Click a Conference name and then click on a participant's name.
3. Click the Display tab.
Preview
Video Displays static sample of video Click on the image to refresh the picture
display screen in the currently selected
layout.
Border Adds a border thickness to If the image is displaying off the edges of the participant's
display around the video screen, add a border until the image displays properly.
image.
Layout
Family 1 Give prominence to one The number of contributing conference participants

participant over the others. determines the size of the large pane.

Family 2 Displays a single participant.
Family 3 Displays the four most active Used when there are five or more video participants.
participants without seeing
them scaled down to a small
size if there are lots of other
participants.
Family 4 Gives equal prominence to up The MCU automatically changes the layout to the 3 x 3
to 20 conference contributors, arrangement, and will continue to use this layout for up to 9
and is useful for a "roll call" of participants. With 10 or more participants, the 4 x 4 view is
active participants. used, and with 17 or more participants the 5 x 4 view will be
used. The MCU will then continue to use this layout even if
there are more than 20 participants.
Family 5 Gives prominence to two This view is useful for observing a dialog between two
participants in the center of the participants or for viewing slides and a presenter.
view while showing smaller
versions of other participants'
video streams above and
below.
Conference Click Edit to choose or create a See Customizing layout views.

custom custom layout to be used by
layout any participant.
Participant Click Edit to choose a pre- See Selecting a custom participant layout.
custom configured custom layout for
layout this participant.
Controls
Prevents this participant from A participant can still change their layout view using the web
changing their own conference interface.
layout using the far-end camera
controls on their video
endpoint.
Allows this participant to control A participant can still change their layout view using the web
their own conference view. interface.

Send "normal" format video to The available options for the resolution of transmitted video
this participant - this means that are controlled by the Transmitted video resolutions setting
the video is intended to be which can be configured for the whole MCU on the Settings >
displayed on a screen whose Conferences page or per configured endpoint (refer to
dimensions (width and height) Configuring an H.323 endpoint and/or Configuring a SIP
are in the ratio 4:3. endpoint).
Send "widescreen" format video The available options for the resolution of transmitted video
to this participant - this means are controlled by the Transmitted video resolutions setting
that the video is intended to be which can be configured for the whole MCU on the Settings >
displayed on a screen whose Conferences page or per configured endpoint (refer to
dimensions (width and height) Configuring an H.323 endpoint and/or Configuring a SIP
are in the ratio 16:9. endpoint).
Do not allow this participant to For more information, see Content per-participant parameters.
start contributing content
channel video.
Allow this participant to start For more information, see Content per-participant parameters.
contributing content channel
video.
Focused participant
Indicates which participant Depending on the types of participant in the conference (i.e.
appears in the largest pane. content channel, endpoint, audio-only participant), you can
select from these options:
n Voice-switched: the loudest participant will given the largest
pane in the conference (the default setting)
n Content channel: the content channel will be given the
largest pane in the conference
n <participant name>: the participant that you select will be
given the largest pane in the conference
This setting will be overridden if a participant is identified as

"important" on the Conference Participants List (see Viewing
the conference participants list).
Controlling the near-end camera

You can control the viewing angle, zoom, and focus of the camera on a participant's video endpoint. You can
customize this view by choosing this option:
3. Click the Camera tab.

Movement Click on one of the directional arrows Not all endpoints will respond to these controls. In
to change the view direction of the particular, endpoints with fixed cameras such as most
camera. webcams.
Zoom Click on one of the magnifying options Not all endpoints will respond to the zoom controls,
to zoom the view in or out. possibly including those that do respond to the
Movement controls
Focus Click on one of the adjustment options Not all endpoints will respond to the focus controls,
to improve the clarity of the image. possibly including those that do respond to the
Movement controls
Video mute
You may not want a participant to be visible in a conference, for example if they are only supervising, but not
contributing. The MCU allows this. Refer to the table below for details of the controls available:
Prevents others from This setting applies only to conference views. The participant's video will still
seeing this appear in the conference participant list (see Viewing conference participants
participant's video in list), and in the auto attendant if a conference is not PIN-protected (see Using
conference views an auto attendant).
(mute).
Allows others to see

this participant's video
in conference views
(stop muting)
Viewing a participant's audio signals

In general, the audio settings are for advanced troubleshooting. You can view these settings by selecting this
option:
3. Click the Audio tab.
These settings can help you resolve audio problems in conferences. For example:
n Waveforms display a snapshot of the audio waveform received from the participant's endpoint. If the
participant is silent or speaking very quietly, the preview displays a horizontal green line. If the participant is
speaking, the line is wavy.
n AGC control: use this setting if participants are too loud or too quiet. For example, if a participant is
shouting on the remote end, but is barely audible to others in the conference.
n Apply fixed gain: a volume control which raises the decibel level by the specified amount. Enter a positive
value to raise the volume of the participant and a negative value to reduce it.

n Mute in-band DTMF tones: a control to prevent DTMF tones being transmitted to other participants. The
MCU will still detect and act on the DTMF tones; this control prevents the tones from being audible to
participants.
Audio mute
You can mute a participant's audio. Refer to the table below for details of the controls available.
Prevents others from hearing this participant (mute).
Allows others to hear this participant's audio (stop

muting).
Selecting a custom participant view

You can add a custom layout to the choice of layouts available for this participant. You can customize this
view by choosing this option:
3. Click the Custom layout tab.
Current Indicates whether a custom layout can be used When you click a new layout from the Available
status for this participant. layouts, Enabled is automatically chosen with
the most recent layout selected.

Available Displays all pre-configured layouts that are You can only select one custom layout per
layouts available to the participant. Click a layout to participant.
select it and make it available for the participant.
These layouts are designed to be suitable for all video conferencing situations:
These layouts are designed to be suitable for displaying composed views of standard (4:3) video
streams on widescreen (16:9) displays:
Note that the layouts depicted with slightly darker shading for the 'picture in picture' participants indicate
those layouts where the non-focused participants are slightly transparent and the focused participant can be
seen 'through' the non-focused participants. These layouts are:
and
Displaying statistics for a participant

You can view statistics about the video and audio streams between individual participants (endpoints) and
the MCU by choosing this option:
3. Click the Statistics tab.
If the participant is participating in the conference using audio only, the values for the video settings are not
populated.
Media statistics
Media statistics provide detailed information about the actual voice and video streams (Realtime Transport
Protocol (RTP) packets).

When examining media statistics for a conference's streaming viewers, there are many fewer applicable
values and so a different, more limited, set of information is displayed. In this case, the MCU shows how
many streams of each outgoing audio and video format are being transmitted.
Refer to the table below for additional information.
Audio
Receive stream The audio codec in use, along with the If the MCU has received information that an
current packet size (in milliseconds) if endpoint has been muted at the far end, this will
known. be indicated here.
Receive The IP address and port from which the

address media is originating.
Encryption Whether or not encryption is being used This field will only appear if the encryption
on the audio receive stream by this feature key is present on the MCU.
endpoint.
Received jitter The apparent variation in arrival time You should expect to see small values for this
from that expected for the media packets setting. Consistently large numbers typically
(in milliseconds). The current jitter buffer imply potential network problems.
also displays in parentheses. The jitter buffer shows the current playout delay
added to the media to accommodate the packet
arrival jitter. Large jitter values indicate a longer
buffer.
Received Represents the audio volume originating

energy from the endpoint.
Packets The number of audio packets destined

received for the MCU from this endpoint.
Packet errors The number of packet errors, including You should expect to see small values for this
sequence errors, and packets of the setting. Consistently large numbers typically
wrong type. imply potential network problems.
Frame errors Frame errors, as A/B where A is the A frame is a unit of audio, the size of which is
number of frame errors, and B is the total dependent on codec.
number of frames received. You should expect to see small values for this
setting. Consistently large numbers typically
imply potential network problems.
Media If the time stamps or marker bits (or both) This field is not displayed when there is no
information are detected to be unreliable in the problem with the time stamps and marker bits.
incoming video stream, information will Where there is a problem the following text is
be displayed here. displayed: "Media timestamps unreliable",
"Media marker bits unreliable", or both if both
conditions detected.

Transmit stream The audio codec being sent from the

MCU to the endpoint, along with the
chosen packet size in milliseconds.
Transmit The IP address and port to which the

address media is being sent.
Encryption Whether or not encryption is being used This field will only appear if the encryption key is
on the audio transmit stream by this present on the MCU.
endpoint.
Packets sent A count of the number of packets that

have been sent from the MCU to the
endpoint.
Video (primary channel and content shown separately)
Receive stream The codec in use and the size of the

picture that the MCU is receiving from the
specific participant. If the picture is a
standard size (for example, CIF, QCIF,
4CIF, SIF) then this name is shown in
parentheses afterwards.
On the MCU 4500 Series, if ClearVision
is enabled on the Settings >
Conferences page, and if it is in use on
this video stream, then the original and
enhanced resolutions are both displayed
here.
Receive The IP address and port (<IP

address address>:<port>) of the device from
which video is being sent
on the video receive stream from this present on the MCU.
endpoint.
Channel bit rate The negotiated bit rate available for the This value represents the maximum amount of
endpoint to send video in. video traffic that the remote endpoint will send to
the MCU. It may send less data than this (if it
does not need to use the full channel bit rate or
the MCU has requested a lower rate), but it
should not send more.

Receive bit rate The bit rate (in bits per second) that the This value might be less than the Channel bit
MCU has requested that the remote rateif:
endpoint sends. The most-recently n the MCU detects that the network path to the
measured actual bit rate displays in remote endpoint has insufficient capacity to
parentheses. maintain a higher traffic rate
n that endpoint's video stream's position in the
active conference compositions does not
require it
n it has been necessary to reduce the video bit
rate because of the overall call bit rate; the
audio bit rate plus the video bit rate should not
exceed the call bit rate
For example, if all participants in the conference

were watching a single participant at full screen,
no other participants' video streams would be
needed at all. So the MCU would request that
those streams were sent at a low bit rate in order
to avoid needless use of network bandwidth.
If the receive bit rate has been limited to below
the maximum channel bit rate, the reason for this
limitation can be seen by moving over the
icon.
Received jitter Represents the variation in video packet

at arrival time at the MCU.
Delay applied The number of milliseconds by which the

for lipsync video follows the audio. Some endpoints
send audio and video out-of-sync. The
MCU ensures audio and video are
played together.
Packets The number of video packets destined for

received the MCU from this endpoint
Packet errors Video packet-level errors such as This value does not represent packets in which
sequence discontinuities, incorrect RTP the actual video data in the packets is in error.
details, and so on. This is not the same
as packets where the content (the actual
video data) is somehow in error.
Frame rate The frame rate of the video stream

currently being received from the
endpoint.
Frame errors The number of frames with errors versus

the total number of video frames
received.
Transmit stream The codec, size and type of video being

sent from the MCU to the endpoint.

Transmit The IP address and port of the device to

address which the MCU is sending video.
on the video transmit stream to this present on the MCU.
endpoint.
Channel bit rate The negotiated available bandwidth for

the MCU to send video to the endpoint in.
Transmit bit rate The bit rate the MCU is attempting to The Transmit bit rate value might be less than
send at this moment, which may be less the Channel bit rate if :
than the channel bit rate which is an n the remote endpoint receiving the video
effective maximum. The actual bit rate, stream from the MCU has sent flow control
which is simply the measured rate of commands to reduce the bit rate
video data leaving the MCU, displays in
parentheses. n it has been necessary to reduce the primary
video bit rate to allow sufficient bandwidth for
a content video stream
If the transmit bit rate has been limited to below

the maximum channel bit rate, the reason for this
limitation can be seen by moving over the
icon.
Packets sent The number of video packets sent from

the MCU to this endpoint.
Frame rate The frame rate of the video stream

currently being sent to the endpoint.
Temporal/spatial A number that represents the tradeoff A smaller number implies that the MCU
between video quality and frame rate. prioritizes sending quality video at the expense
of a lower frame rate. A larger number implies
that the MCU is prepared to send lower quality
video at a higher frame rate.
Control statistics
Control statistics provide information about the control channels that are established in order that the
endpoints can exchange information about the voice and video streams (Real Time Control Protocol (RTCP)
packets). Refer to the table below for additional information.
Audio
RTCP The IP address and port to

receive which RTCP (Real Time
address Control Protocol) packets are
being received for the audio
and video streams

Receiver A count of the number of A single RTCP packet may contain more than one report of
reports "receiver report" type RTCP more than one type. These are generally sent by any device
packets seen by the MCU. receiving RTP (Real Time Protocol) media from the network and
are used for auditing bandwidth, errors, and so on by the MCU.
Packet Media packet loss reported by

loss receiver reports sent to the
reported MCU by the far end.
Sender A count of the number of These are typically sent by any device that is sending RTP
reports "sender report" type RTCP media.
packets received by the MCU.
Other A count of the number of reports

seen by the MCU that are
neither sender nor receiver
reports.

transmit which the MCU is sending
address RTCP packets about this
stream.
Packets The number of packets sent.

sent
Video (primary channel and content shown separately)

receive which RTCP (Real Time
address Control Protocol) packets are
being sent for the audio and
video streams.
Receiver A count of the number of A single RTCP packet may contain more than one report of
reports "receiver report" type RTCP more than one type. These are generally sent by any device
packets seen by the MCU. receiving RTP (Real Time Protocol) media from the network and
are used for auditing bandwidth, errors, and so on by the MCU.
Packet Media packet loss reported by

loss receiver reports sent to the
reported MCU by the far end.
Sender A count of the number of These are typically sent by any device that is sending RTP
reports "sender report" type RTCP media.
packets received by the MCU.
Other A count of the number of reports

seen by the MCU that are
neither sender nor receiver
reports.


transmit which the MCU is sending
address RTCP packets about this
stream.
Packets The number of packets sent.

sent
Fast The number of fast update

update requests sent and received.
requests
Flow The number of flow control

control messages sent and received.
messages
Sending messages to individual participants

You can send a short text message to a specific participant currently in the conference. To do this:
3. Click the Send message tab.
This message appears overlaid on the participant's view , even if the participant is viewing the conference via
streaming .
Message Enter the Messages must be fewer than 256 characters, but depending on the viewing
text message to send screen, messages at the higher-end of this limit might not display properly. So,
to this participant. consider limiting messages to about 180 characters. Messages longer than
256 characters will not be truncated; they will not display at all.
You can disable this setting from Settings > Conferences (see Conference
settings).
Position The vertical Choose from the top, middle, or bottom of the conference display.
position of the
message on the
conference
display.
Duration Indicates how The default setting is 30 seconds. To remove a message before it times out,
long the message click Clear message.
appears on the
endpoint's video
screen.

Sending DTMF to an audio bridge

If you are cascading a conference on the MCU to an audio conferencing bridge, you might want to send
DTMF tones to that audio bridge for the purpose of entering a conference ID number and PIN. To access the
DTMF keypad:
1. Go to Conferences and click on the conference name.
2. From the list of participants, click on the audio bridge's name.
3. Click the Send DTMF tab.
Pressing the keys on the DTMF keypad causes the MCU to generate the DTMF tones and send them in-
band in the audio channel to the participant (in this case, the audio conferencing bridge). In this way, you can
dial the audio conferencing bridge into a conference and then listen in to hear the instructions from the audio
bridge. When the audio bridge requires DTMF entries, you can enter the required numbers by using the DTMF
keypad.
Note that if you know exactly what the audio conferencing bridge is going to require when it is dialed into a
conference, you can configure the bridge as an endpoint and set a DTMF sequence to be sent to that bridge.
For more information about configuring endpoints refer to Configuring H.323 endpoints and/or Configuring
SIP endpoints.
Displaying diagnostics for a participant

You can view diagnostics for an individual participant's connection to the MCU by choosing this option:
2. Click a conference name and then click on a participant's name.
3. Click the Diagnostics tab.
Participant diagnostics
This page shows various low-level details pertaining to the endpoint's communication with the MCU. You are
not likely to need to use any of the information on this page except when troubleshooting specific issues
under the guidance of Customer support.
Moving a participant
You can move participants between conferences. Participants can be moved to any conference, but although
participants can be moved from auto attendants they cannot be moved to them.
To move a participant:
1. Go to Conferences > Move participants.
2. Click and drag the name of the participant to the required destination conference.
Note that participants dragged and dropped into a conference on the web interface will be chairperson
participants. (For more information about chairperson and guest participants, refer to Adding and updating
conferences.)
To move multiple participants:


2. Select the check boxes for every participant you want to move and drag them to the required destination
conference.
To disconnect a participant from a conference:

2. Click and drag the name of the participant in to Remove participant area at the bottom of that page.
Note that dragging and dropping a participant in to the Remove participantarea simply disconnects the
participant from the conference. It does not remove them from a scheduled conference. That is, when the
conference next runs that participant will be called if their endpoint is a pre-configured endpoint for that
conference.
Creating auto attendants

The MCU allows you to configure auto attendants on it, which allows users to more easily join conferences.
n Displaying the auto attendant list
n Adding and updating an auto attendant
n Adding a custom banner
Displaying the auto attendant list

You can display an overview of the configured auto attendants on the MCU:
2. Click the Auto attendants tab.
Name The name of the auto attendant
Numeric ID The number that you can dial to connect to the auto attendant

H.323 The status of an auto attendant with respect to its gatekeeper For tips on configuring
gatekeeper registration. The possible states are: gatekeepers, see H.323
n n/a gatekeeper settings.
This auto attendant is not configured to be registered with the
gatekeeper; because of this, there is no applicable registration
status to show.
n Registering
This auto attendant is in the process of registering with the
gatekeeper.
n Deregistering
The auto attendant is in the process of unregistering with the
gatekeeper. This might occur if:
l Gatekeeper registration has been turned off (either for that auto
attendant only or for the entire MCU)
l The configured gatekeeper has just been changed and the MCU
is in the process of unregistering from the previous gatekeeper
before registering its auto attendants with the new one.

If the MCU fails to register an auto attendant with the gatekeeper, it
enters these states temporarily before re-attempting the registration.
n <number> registered
The auto attendant has been registered successfully with the
gatekeeper and can be contacted using the number indicated.
SIP The status of an auto attendant with respect to its SIP registration. The For tips on configuring
registrar possible states are: SIP, see SIP settings.
n n/a
This auto attendant is not configured to be registered with the SIP
registrar; because of this, there is no applicable registration status to
show.
n Registering
This auto attendant is in the process of registering with the SIP
registrar.
n Deregistering
The auto attendant is in the process of unregistering with the SIP
registrar. This might occur if:
l SIP registration has been turned off (either for that auto attendant
only or for the entire MCU)
l The configured SIP registrar has just been changed and the
MCU is in the process of unregistering from the previous SIP
registrar before registering its auto attendants with the new one.

If the MCU fails to register an auto attendant with the SIP registrar, it
enters these states temporarily before re-attempting the registration.
n <number> registered
The auto attendant has been registered successfully with the SIP
registrar and can be contacted using the number indicated.

Security Whether a PIN has been configured to restrict access to the auto
attendant
Calls The total number of calls received by the auto attendant since the last
restart
Banner A thumbnail of the custom banner, if one has been specified
Adding and updating an auto attendant

Auto attendants simplify the way participants can join conferences. By calling an auto attendant using their
video endpoint, a participant can choose from menu options and join or start conferences. No gateway or
gatekeeper is required. (The auto attendant is configured on the MCU.)
Adding an auto attendant
To add an auto attendant:

3. Click Add new auto attendant.
4. Refer to the table below for the most appropriate settings for the auto attendant.
5. After entering the settings, click Add auto attendant.
Updating an auto attendant
To update an existing auto attendant:

3. Click the name of an auto attendant.
4. Refer to the table below for the settings to change for this auto attendant.
5. After updating the settings, click Update auto attendant.
Auto attendant
Name The name of the auto attendant.
Title An optional title to be shown at the This field only applies to the MCU 4500 and the MCU MSE
top of the screen when an endpoint 8510.
calls in to this auto attendant.
Numeric ID The number with which to register See Configuring H.323 gatekeeper settings and SIP
the auto attendant on the settings for details.
gatekeeper and/or SIP registrar.
Numeric ID Select H.323 gatekeeper if you Note that for SIP, you must configure the ID with the SIP
registration want the Numeric ID to be registrar for the MCU to be able to register that ID.
registered with the H.323
gatekeeper; select SIP registrar if
you want the Numeric ID
registered with the SIP registrar.
PIN Assigns a password to the auto If you set a PIN, all participants using the auto attendant
attendant. will be required to enter this password.
Re-enter Verifies the password.

PIN
Creation of If Enabled, displays the Create If disabled, participants will not be able to create new
new new conference option on the auto conferences from the auto attendant.
conferences attendant so that the participant Note that this option will not be available if you have
can create new ad hoc enabled Media port reservation on the Settings >
conferences using the auto Conferences page. When using port reservation mode,
attendant. there can be no ad hoc conferences. For more information
about port reservation, refer to Reservation of MCU media
ports.
Access to If Enabled, displays ad hoc If disabled, participants can only view scheduled
ad hoc conferences as well as scheduled conferences; ad hoc conferences will not be shown.
conferences conferences as options on the auto Note that this option will not be available if you have
attendant. enabled Media port reservation on the Settings >
Conferences page. When using port reservation mode,
there can be no ad hoc conferences. For more information
about port reservation, refer to Reservation of MCU media
ports.
Accessible conferences
All Enables all auto attendant If you select All scheduled conferences, this does not
scheduled participants to join any include conferences configured as private.
conferences conferences scheduled to start
while they are using the auto
attendant.
Selected Choose the conferences to list on Note that even conferences that have been configured as
scheduled the auto attendant by selecting private conferences will appear on this list. So as the
conferences check boxes. admin user, you can enable private conferences to appear
on an auto attendant. If you leave the conference
unselected, it will not appear on the auto attendant.
Links to other auto attendants
Select the name of any other configured auto attendant that you want to be accessible from the auto attendant
that you are adding.
Adding a custom auto attendant banner

You can add a custom banner image to any auto attendant configured on the MCU as follows:
3. Click the name of a configured auto attendant.
4. Click the Banner tab.
5. Refer to the table below to determine the most appropriate settings.
Auto attendant banner
Default Chooses the default MCU

graphic to use for your banner.
Specific to The custom banner identified for Nothing displays here until you upload the custom graphic
this auto this auto attendant. Click as described below.
attendant Remove banner to remove this
graphic as the banner. Click
Update after uploading a new
graphic.
Banner upload
Banner for The custom graphic to be used For the MCU 4500 Series and the MCU MSE 8510 the
this auto for a banner. Click Browse to image file can be a JPEG, GIF or Windows BMP format with
attendant locate the file on your hard drive. a maximum size of 1600 x 1200 pixels. If the file is smaller
than this size, the MCU will scale it to fit in the auto
attendant's banner area. Click Upload new file to display.
On the MCU 4200 Series the image file can be a JPEG, GIF
or Windows BMP format with a maximum size of 352 x 64
pixels.
Background Sets a custom background color This field only applies to the MCU 4200 Series.
color that is used if the banner is
smaller than 352 x 64 pixels..
Enter the color values in each
field. Click Upload new file to
display.
Managing endpoints
Managing endpoints
Displaying the endpoint list
To display the Endpoint List, go to Endpoints.
The Endpoint List displays all endpoints that have been configured within the MCU.
To add a new H.323 endpoint, select Add H.323.
To add a new SIP endpoint, select Add SIP.
To add a new VNC endpoint, select Add VNC.
To delete configured endpoints, check the ones you want to delete and select Delete selected.
Name The name of the endpoint.
Address The IP address, host name, H.323 ID, E.164 number, or SIP URI of the endpoint.
Type Whether it is an H.323, SIP, or VNC endpoint.
Configuring H.323 endpoints

You can configure H.323 endpoints to work with the MCU by choosing Endpoints > Add H.323. This
makes it easier to add endpoints to conferences because you can select names from a list rather than adding
network addresses.
An IP VCR can be configured as an H.323 endpoint and added as a participant in a conference. If the IP VCR
is configured to do so, it will start recording as soon as the conference starts. You can also configure a
folder's Recording ID as an endpoint and in this way, when a conference starts, the IP VCR can start
recording directly into a specific folder. For more information about using the IP VCR in this way, refer to the
IP VCR's online help.
Recordings on an IP VCR can be configured as H.323 endpoints. In this way, an audio-only participant can
contribute an IP VCR recording as his video stream (using the associated endpoint function, see Adding and
updating users). This function is also useful where you have a recording that you might like to view within a
conference.
Refer to the table below for tips on adding an H.323 endpoint to the MCU. After entering the settings, click
Add endpoint.
Managing endpoints
Address The IP address, host name, or You can configure this endpoint as needing to be
an E.164 address (phone reached via an H.323 gateway without that gateway
number). being already configured on the MCU. To do this, set this
field to be <gateway address>!<E.164>. Note that square
brackets are mandatory for IPv6 addresses.
H.323 The gateway through which the To configure a gateway on the MCU, go to Gateways. For
gateway endpoint connects. more information, refer to Adding and updating gateways.
DTMF The DTMF sequence to be sent Allows the MCU to send DTMF tones to an audio bridge
sequence to an audio conferencing after the audio bridge has answered the call. In this way,
bridge. the MCU can navigate audio menus. This is useful where
a conference on the MCU dials out to an audio-only
conference on an audio bridge.
You can configure an audio bridge with a DTMF
sequence as a pre-configured endpoint (either H.323 or
SIP) which can then be added to any conference.
Alternatively, you can add the audio bridge to an
individual conference as a participant. You must specify
the DTMF sequence in the Call-out parameters for that
endpoint. The DTMF sequence can include digits 0-9 and
* and #. There is a two second pause after the call
connects after which the MCU will send the DTMF tones
which are sent one every half second. You can insert as
many additional two second pauses as you want by
inserting commas into the DTMF sequence. Each comma
represents a two second pause.
For example, you want the MCU to dial out to a PIN-
protected audio conference on an audio bridge. The
conference ID is 555 and the PIN is 888. The audio
bridge requires that you press # after entering the ID and
after entering the PIN. In this example the DTMF
sequence is: 555#,,888#. The two commas represent a
four second pause which allows the audio bridge's
automated menu system time to process the ID and
request the PIN.
Call-in match These fields are used to The endpoint is recognized if all filled-in fields in this
parameters identify incoming calls as being section are matched. Fields left blank are not considered
from the endpoint: in the match.
n Name: This must be the When you configure Call-in match parameters, an
name that the endpoint endpoint will be recognized as this pre-configured
sends to the MCU endpoint and the Conferencing parameterswill be
n IP address: The IP address applied to a call from this endpoint.
of the endpoint
n E.164: The E.164 number
with which the endpoint is
registered with the
gatekeeper
Managing endpoints
Display name The name that is displayed in a The display name override is used in place of any
override conference as a label on the identifier that appears on the endpoint's video or in the
video from this endpoint. It is MCU's web interface. The endpoint could otherwise be
also the name of the endpoint identified by its H.323 id, its E.164 number, or its IP
as it appears on the MCU's address.
web interface. If you use only non-printing characters, such as spaces,
as a display name override, the MCU respects this 'blank'
name as a label for video from this endpoint. In this case,
the MCU does not show the non-printing override value
when listing the endpoint in the web interface; it shows
one of the endpoint's other identifiers instead.
Note that once an endpoint has connected, you cannot
change the display name via the web interface.
Motion / Choose whether to use the The settings for motion (frames per second) and
sharpness MCU-wide setting for sharpness (frame size or resolution) are negotiated
trade off motion/sharpness trade off, or between the endpoint and the MCU. This setting controls
configure an individual setting how the MCU will negotiate the settings to be used with
for this endpoint. Select from: this endpoint.
n Use box-wide setting: this is
the default value. In this
case, the endpoint will use
the motion/sharpness
tradeoff setting from the
Settings > Conferences
page
n Favor motion: the MCU
favors motion over
sharpness; that is, it will try
and use a high frame rate at
the cost of lower resolution.
The MCU will choose a
resolution that allows for a
framerate of 25 frames per
second or higher.
n Favor sharpness: the MCU
favors sharpness over
motion; it will use the highest
resolution that is being sent
in (by any endpoint), and
adjust downwards, to their
highest advertised
resolution, for other
endpoints if necessary.
n Balanced: the MCU will
select settings that balance
resolution and frame rate
(where the frame rate will not
be less than 12 frames per
second)
Managing endpoints
Transmitted Choose the setting for Retain the default setting (use box-wide setting) unless
video transmitted video resolutions you are experiencing problems with the display of certain
resolutions from the MCU to this endpoint. resolutions by this endpoint.
This setting overrides the MCU- Endpoints advertise the resolutions that they are able to
wide setting on the Settings > display. The MCU then chooses from those advertised
Conferences page. resolutions, the resolution that it will use to transmit video.
However, some endpoints do not display widescreen
resolutions optimally. Therefore, you might want to use
this setting to restrict the resolutions available to the MCU
for transmissions to this endpoint.
Content Whether this endpoint is This setting is provided to allow you to individually
contribution permitted to contribute the configure whether or not an endpoint is allowed to
conference content channel. contribute content to a conference.
Select from: To use the content channel, the Content status must be
<use conference default>: this enabled at the MCU-wide level (on the Settings >
endpoint will use the Content Content page) and, for any given conference, Content
contribution from endpoints mode must not be Disabled in the conference settings.
setting from the per-conference
configuration.
Enabled: This endpoint is
allowed to contribute the
content channel, even if
content contribution from
endpoints is disabled in the
per-conference configuration.
Disabled: This endpoint is not
conference channel, even if
endpoints is enabled in the
per-conference configuration.
receive allowed to receive a separate configure whether or not an endpoint is allowed to
content stream when in a receive content from a conference.
conference. To use the content channel, the Content status must be
enabled at the unit-wide/blade-wide level (on the
Settings > Content page) and for any given conference
Content channel video must also be enabled in the per-
View border Select a border size for video This sets a border thickness to display around the video
size transmitted to this endpoint. image. This is useful where the image is displaying off the
edges of the participant's screen; use a border to force the
image to display properly.
Applying a border size here means that this border size
will always be used for this endpoint's transmitted video.
Note that you can also apply a border to a participant in a
conference by going to Conferences and clicking on the
name of the conference and then altering this participant's
settings.
Managing endpoints
Default view Sets the layout family to be If this is set to Use box-wide setting then the default view
family used when calling out to this family that has been configured via the Conference
endpoint. settings page will be used.
Preferred Identifies the network capacity These settings take priority over the Default bandwidth
bandwidth (measured in bits per second) from MCU setting configured in the global conference
from MCU used by the media channels settings.
established by the MCU to a
single participant.
Preferred The maximum combined media These settings take priority over the Default bandwidth to
bandwidth to bandwidth advertised by the MCU setting configured in the global Conference settings
MCU MCU to endpoints. (see Conference settings).
Layout Whether this endpoint is able to This setting takes precedence over the per-conference
control via change their view layout via layout control setting for conferences into which the
FECC / DTMF Far-End Camera Control endpoint is invited.
(FECC) or DTMF tones. Choose
from:
n use conference
configuration: the setting for
Layout control via FECC /
DTMF will be determined by
the configuration of the
conference
n Disabled: the participant
using this endpoint will not
be allowed to change their
view layout using either
FECC or DTMF
n FECC only: the participant
using this endpoint will be
allowed to change their view
layout using FECC
n DTMF only: the participant
layout using DTMF
n FECC with DTMF fallback:
the participant using this
endpoint will be allowed to
change their view layout
using FECC. If FECC is not
available, this participant will
be able to use DTMF
n FECC and DTMF: the
participant using this
endpoint will be allowed to
change their view layout
using either either FECC or
DTMF, rather than only using
DTMF as a fallback.
Managing endpoints
Send camera Specifies whether FECC or There are two control mechanisms, FECC and DTMF,
control to DTMF from this participant may either (or both) of which can be used for camera control or
other control a far end camera. This layout control. If one mechanism is allowed for camera
participants setting combines with layout control but not for layout control, then that mechanism
control via FECC/DTMF to only controls the far end camera and does not affect the
control the camera of the far layout. Similarly, if one mechanism is allowed for layout
end and the layouts of the control but not for camera control, then it is not possible to
conference. This setting control the camera with that mechanism. In these cases,
overrides the global the endpoint can use FECC or DTMF controls directly to
conference setting for this change the layout or adjust the far end camera.
endpoint. When one control mechanism can control either the
n Disabled: This participant will layout or the far end camera, then that mechanism will
not be allowed to control a always control the layout until "Zoom in" (FECC
far end camera using either mechanism) or ‘1’ (DTMF mechanism) is pressed. The
FECC or DTMF. control mechanism then switches over to control the
n FECC only: This participant camera.
will be only be allowed to Far end camera control always applies to the camera of
control a far end camera the participant shown in the largest or top left pane (when
using FECC. panes are the same size). If you have no way to control
n DTMF only: This participant the layout, then you cannot focus on a participant to allow
will be only be allowed to you to adjust a particular camera.
control a far end camera
using DTMF.
This participant will be
allowed to control a far end
camera using FECC. If FECC
is not available, this
participant will be able to use
DTMF for camera control.
n FECC and DTMF: This
participant will be allowed to
using either FECC or DTMF.
Managing endpoints
Mute in-band Use this option to mute in-band In some scenarios, where a conference is cascaded onto
DTMF DTMF from this endpoint. an audio bridge, it might be useful for one of the
Choose from: participants in that conference to be able to send in-band
n use conference DTMF to the MCU. This is for the purposes of sending the
configuration: the setting for conference ID or PIN to the audio conferencing bridge. In
Mute in-band DTMF will be this case, the Mute in-band DTMF setting for the endpoint
determined by the of that participant needs to be Never. However, you can
configuration of the instead send DTMF tones to the audio conferencing
conference bridge directly from the MCU; for more information refer to
Sending DTMF to an audio bridge.
n Never: the in-band DTMF
from this endpoint will never Unless you need to configure a particular setting for this
be muted. Any DTMF tones endpoint, set this to use conference configuration and
sent from this endpoint will ensure you have the Mute in-band DTMF setting as
be audible to conference required in the conference configuration (see Adding and
participants updating conferences).
n Always: the in-band DTMF This setting takes precedence over the per-conference
from this endpoint will always Mute in-band DTMF setting for conferences into which
be muted. Any DTMF tones the endpoint is invited.
sent from this endpoint will
not be audible to conference
participants
n When used for MCU control:
if a participant is using in-
band DTMF to control
conference layout and for
other in-conference features,
the tones will be muted and
will not be audible to
conference participants. The
MCU will only expect a
participant to use DTMF for
MCU control if Layout
control via FECC / DTMF is
set to FECC with DTMF
fallback and FECC is
unavailable to the endpoint.
Appear as a When this setting is enabled, This participant is labeled as a recorder on the
recording the red recording indicator dot conference participants page.
device is visible to other conference
participants.
Dial out as Determines whether this

participant is a chair or a guest
when in automatic lecture
mode.
Managing endpoints
Initial audio Set the initial audio status of an If set to muted, when the endpoint joins a conference, it
status endpoint to be either active or will not be able to contribute audio to the conference. For
muted. example, you can mute audio from an endpoint if
somebody wants to be seen in the conference, but does
not want to contribute verbally. You can mute both audio
and video if required. This can be altered during the
course of the conference by going to Conferences and
clicking on the name of a conference and altering this
participant's settings.
Note that an endpoint's audio is muted on joining a
conference if either the endpoint or the conference
configuration has audio set to muted on joining, that is,
there is no precedence for either the endpoint or
Initial video Set the initial video status of an If set to muted, when the endpoint joins a conference, it
status endpoint to be either active or will not be able to contribute video to the conference. For
muted. example, you can mute video from an endpoint if
somebody wants to see the conference, but not be seen
themselves. You can mute both audio and video if
required. This can be altered during the course of the
name of a conference and altering this participant's
settings.
Note that an endpoint's video is muted on joining a
configuration has video set to muted on joining, that is,
Automatic When a participant disconnects Set to enabled if you want this endpoint to be
disconnection from a conference and only automatically disconnected from conferences when only
endpoints set to Automatic endpoints set to Automatic disconnection remain in a
disconnection are left, all conference when any other participant has disconnected.
those participants are Note that this setting is useful where you have configured
disconnected. an IP VCR as an endpoint so that the IP VCR can be
automatically called into a conference to record the
session. In this case, the IP VCR will stop recording when
the conference ends (that is, when everyone has left the
conference). For more information about using the IP
VCR in this way, refer to the IP VCR online help.
Managing endpoints
Content This field allows the MCU to be When exchanging content with an endpoint in a H.323
negotiation configured so that content can call, the MCU acts as a master unit and the endpoint as a
be exchanged with third party slave unit for the purpose of H.239 token negotiation.
MCUs in multi-level cascaded However, in order for the MCU to exchange content with a
conferences over H.323. cascaded third party MCU, the MCU must appear to the
Choose from: third party MCU to be a slave unit. The MCU can be
n As master: The MCU only configured as a true slave, in which case content will only
acts as master in H.239 be sent if the third party MCU master accepts the token
token negotiation. request, or to mimic a slave (content is sent to all other
connected endpoints even if the third party MCU rejects
n As slave: The MCU acts as the token request).
the slave in H.239 token
negotiation and can send
content to a master unit if it
accepts the token request.
n Mimic slave: The MCU
mimics a slave during H.239
token negotiation, but does
not actually act as a slave.
The MCU still tries to send
content to all other
endpoints/units even if the
third party MCU rejects the
token request.
Custom Can be used to ensure only If Enabled, you can select which codecs are allowed to be
codec specific codecs are permitted used when communicating with this endpoint. This setting
selection on calls to (and received from) overrides the MCU-wide codec selection on the Settings
this endpoint. > Conference page.
Configuring SIP endpoints

To configure the SIP endpoints to work with the MCU, go to Endpoints > Add SIP. This makes it easier to
add endpoints to conferences because you can choose names from a list rather than adding network
addresses.
Refer to the table below for tips on adding a SIP endpoint to the MCU. After entering the settings, click Add
endpoint.
Address The IP address, host name, The address of the SIP endpoint can be a directory number
directory number, or SIP URI (in if you are using a SIP registrar. Note that square brackets
the format [email protected]). are mandatory for IPv6 addresses.
Managing endpoints
Use SIP Allows calls to this endpoint to If you have this enabled, you must configure the SIP
registrar use a directory number (in the registrar on the Settings > SIP page.
Address field) and the SIP
registrar.
Outgoing Select the protocol to be used If you want this endpoint to use the MCU-wide outgoing
transport for call control messages for transport setting, select <use box-wide setting. If this
outgoing call connections to this endpoint uses TCP, select TCP as the outgoing transport. If
endpoint. this endpoint uses UDP, select UDP as the outgoing
transport. If this endpoint uses TLS, select TLS. Note that if
you want the MCU to use TLS for call setup, you must have
the encryption feature key and the TLS service must be
enabled on the Network > Services page.
Using TLS for call setup is not sufficient for the call to be
considered encrypted such that it can participate in a
conference which requires encryption. Where encryption is
required in the conference configuration, a SIP call must
use SRTP. For more information about SIP encryption, refer
to Configuring encryption settings.
This setting overrides the unit-wide/blade-wide setting for
Outgoing transport on the Settings > SIP page. For more
information about configuring SIP, refer to Configuring SIP
settings.
DTMF The DTMF sequence to be sent Allows the MCU to send DTMF tones to an audio bridge
sequence to the audio conferencing after the audio bridge has answered the call. In this way,
bridge. the MCU can navigate audio menus. This is useful where a
conference on the MCU dials out to an audio-only
conference on an audio bridge.
You can configure an audio bridge with a DTMF sequence
as a pre-configured endpoint (either H.323 or SIP) which
can then be added to any conference. Alternatively, you
can add the audio bridge to an individual conference as a
participant. You must specify the DTMF sequence in the
Call-out parameters for that endpoint. The DTMF sequence
can include digits 0-9 and * and #. There is a two second
pause after the call connects after which the MCU will send
the DTMF tones which are sent one every half second. You
can insert as many additional two second pauses as you
want by inserting commas into the DTMF sequence. Each
comma represents a two second pause.
For example, you want the MCU to dial out to a PIN-
protected audio conference on an audio bridge. The
conference ID is 555 and the PIN is 888. The audio bridge
requires that you press # after entering the ID and after
entering the PIN. In this example the DTMF sequence is:
555#,,888#. The two commas represent a four second
pause which allows the audio bridge's automated menu
system time to process the ID and request the PIN.
Managing endpoints
Call-in match These fields are used to identify The endpoint is recognized if all filled-in fields in this
parameters incoming calls as being from the section are matched. Fields left blank are not considered in
endpoint: the match.
n Username: This must be the Note that in some cases a SIP registrar can cause a call to
username that the endpoint appear to come from the IP address of the registrar rather
sends to the MCU than the IP address of the endpoint. In this case, to use call-
n IP address: The IP address of in match parameters, leave the IP address field blank and
the endpoint enter the correct username. The call will be matched by
username.
When using LCS, the username that will be matched is the
user's display name (e.g. Peter Rabbit) rather than the sign-
in name ([email protected]).
Display name The name that is displayed in a The display name override is used in place of any identifier
override conference as a label on the that appears on the endpoint's video or in the MCU's web
video from this endpoint. It is interface. The endpoint could otherwise be identified by its
also the name of the endpoint SIP id, its E.164 number, or its IP address.
as it appears on the MCU's web If you use only non-printing characters, such as spaces, as
interface. a display name override, the MCU respects this 'blank'
name as a label for video from this endpoint. In this case,
the MCU does not show the non-printing override value
when listing the endpoint in the web interface; it shows one
of the endpoint's other identifiers instead.
Note that once an endpoint has connected, you cannot
change the display name via the web interface.
Managing endpoints
Motion / Choose whether to use the The settings for motion (frames per second) and sharpness
sharpness MCU-wide setting for (frame size or resolution) are negotiated between the
trade off motion/sharpness trade off, or endpoint and the MCU. This setting controls how the MCU
configure an individual setting will negotiate the settings to be used with this endpoint.
for this endpoint. Select from:
n Use box-wide setting: this is
the default value. In this case,
the endpoint will use the
motion/sharpness tradeoff
setting from the Settings >
Conferences page
n Favor motion: the MCU favors
motion over sharpness; that
is, it will try and use a high
frame rate at the cost of lower
resolution. The MCU will
choose a resolution that
allows for a framerate of 25
frames per second or higher.
n Favor sharpness: the MCU
favors sharpness over motion;
it will use the highest
resolution that is being sent in
(by any endpoint), and adjust
downwards, to their highest
advertised resolution, for
other endpoints if necessary.
n Balanced: the MCU will select
settings that balance
resolution and frame rate
(where the frame rate will not
be less than 12 frames per
second)
Transmitted Choose the setting for Retain the default setting (use box-wide setting) unless you
video transmitted video resolutions are experiencing problems with the display of certain
resolutions from the MCU to this endpoint. resolutions by this endpoint.
This setting overrides the MCU- Endpoints advertise the resolutions that they are able to
wide setting on the Settings > display. The MCU then chooses from those advertised
Conferences page. resolutions, the resolution that it will use to transmit video.
However, some endpoints do not display widescreen
resolutions optimally. Therefore, you might want to use this
setting to restrict the resolutions available to the MCU for
transmissions to this endpoint.
Managing endpoints
contribution permitted to contribute the configure whether or not an endpoint is allowed to
conference content channel. contribute content to a conference.
Select from: To use the content channel, the Content status must be
<use conference default>: this enabled at the unit-wide/blade-wide level (on the Settings
endpoint will use the Content > Content page) and, for any given conference, Content
contribution from endpoints mode must not be Disabled in the conference settings.
setting from the per-conference
configuration.
Enabled: This endpoint is
allowed to contribute the content
channel, even if content
contribution from endpoints is
disabled in the per-conference
configuration.
Disabled: This endpoint is not
conference channel, even if
endpoints is enabled in the per-
receive allowed to receive a separate configure whether or not an endpoint is allowed to receive
content stream when in a content from a conference.
conference. To use the content channel, the Content status must be
enabled at the unit-wide/blade-wide level (on the Settings >
Content page) and for any given conference Content
channel video must also be enabled in the per-conference
configuration.
If set to Disabled the endpoint will not receive content or
will receive the content in the normal video channel if that
setting is enabled (Settings > Content > Display content
in normal video channel).
Note that Binary Floor Control Protocol (BFCP) content is
supported.
View border Choose a border size for video This sets a border thickness to display around the video
size transmitted to this endpoint. image. This is useful where the image is displaying off the
edges of the participant's screen; use a border to force the
image to display properly.
Applying a border size here means that this border size will
always be used for this endpoint's transmitted video. Note
that you can also apply a border to a participant in a
name of the conference and then altering this participant's
settings.
Default view Sets the layout family to be used If this is set to Use box-wide setting then the default view
family when calling out to this family that has been configured via the Conference settings
endpoint. page will be used.
Managing endpoints
Preferred Identifies the network capacity These settings take priority over the Default bandwidth
bandwidth (measured in bits per second) from MCU setting configured in the global conference
from MCU used by the media channels settings.
established by the MCU to a
single participant.
Preferred The maximum combined media These settings take priority over the Default bandwidth to
bandwidth to bandwidth advertised by the MCU setting configured in the global Conference settings
MCU MCU to endpoints. (see Conference settings).
Layout Whether this endpoint is able to This setting takes precedence over the per-conference
control via change their view layout via Far- layout control setting for conferences into which the
FECC / DTMF end Camera Control (FECC) or endpoint is invited.
DTMF tones. Choose from:
n use conference configuration:
the setting for Layout control
via FECC / DTMF will be
determined by the
configuration of the
conference
n Disabled: the participant
using this endpoint will not be
layout using either FECC or
DTMF
n FECC only: the participant
layout using FECC
n DTMF only: the participant
layout using DTMF
n FECC with DTMF fallback: the
participant using this endpoint
will be allowed to change
their view layout using FECC.
If FECC is not available, this
DTMF
n FECC and DTMF: the
participant using this endpoint
will be allowed to change
their view layout using either
either FECC or DTMF, rather
than only using DTMF as a
fallback.
Managing endpoints
Send camera Specifies whether FECC or There are two control mechanisms, FECC and DTMF,
control to DTMF from this participant may either (or both) of which can be used for camera control or
other control a far end camera. This layout control. If one mechanism is allowed for camera
participants setting combines with layout control but not for layout control, then that mechanism only
control via FECC/DTMF to controls the far end camera and does not affect the layout.
control the camera of the far end Similarly, if one mechanism is allowed for layout control but
and the layouts of the not for camera control, then it is not possible to control the
conference. This setting camera with that mechanism. In these cases, the endpoint
overrides the global conference can use FECC or DTMF controls directly to change the
setting for this endpoint. layout or adjust the far end camera.
n Disabled: This participant will When one control mechanism can control either the layout
not be allowed to control a far or the far end camera, then that mechanism will always
end camera using either control the layout until "Zoom in" (FECC mechanism) or ‘1’
FECC or DTMF. (DTMF mechanism) is pressed. The control mechanism
n FECC only: This participant then switches over to control the camera.
will be only be allowed to Far end camera control always applies to the camera of the
control a far end camera participant shown in the largest or top left pane (when
using FECC. panes are the same size). If you have no way to control the
n DTMF only: This participant layout, then you cannot focus on a participant to allow you
will be only be allowed to to adjust a particular camera.
using DTMF.
This participant will be
allowed to control a far end
camera using FECC. If FECC
is not available, this
DTMF for camera control.
n FECC and DTMF: This
participant will be allowed to
using either FECC or DTMF.
Managing endpoints
Mute in-band Use this option to mute in-band In some scenarios, where a conference is cascaded onto
DTMF DTMF from this endpoint. an audio bridge, it might be useful for one of the
Choose from: participants in that conference to be able to send in-band
n use conference configuration: DTMF to the MCU. This is for the purposes of sending the
the setting for Mute in-band conference ID or PIN to the audio conferencing bridge. In
DTMF will be determined by this case, the Mute in-band DTMF setting for the endpoint
the configuration of the of that participant needs to be Never. However, you can
conference instead send DTMF tones to the audio conferencing bridge
directly from the MCU; for more information refer to Sending
n Never: the in-band DTMF from DTMF to an audio bridge.
this endpoint will never be
muted. Any DTMF tones sent Unless you need to configure a particular setting for this
from this endpoint will be endpoint, set this to use conference configuration and
audible to conference ensure you have the Mute in-band DTMF setting as
participants required in the conference configuration (see Adding and
updating conferences).
n Always: the in-band DTMF
from this endpoint will always This setting takes precedence over the per-conference
be muted. Any DTMF tones Mute in-band DTMF setting for conferences into which the
sent from this endpoint will not endpoint is invited.
be audible to conference
participants
n When used for MCU control: if
a participant is using in-band
DTMF to control conference
layout and for other in-
conference features, the tones
will be muted and will not be
audible to conference
participants. The MCU will
only expect a participant to
use DTMF for MCU control if
Layout control via FECC /
DTMF is set to FECC with
DTMF fallback and FECC is
unavailable to the endpoint.
Appear as a When this setting is enabled, the This participant is labeled as a recorder on the conference
recording red recording indicator dot is participants page.
device visible to other conference
participants.
Dial out as Determines whether this

participant is a chair or a guest
in automatic lecture mode.
Managing endpoints
Initial audio Set the initial audio status of an If set to muted, when the endpoint joins a conference, it will
status endpoint to be either active or not be able to contribute audio to the conference. For
muted. example, you can mute audio from an endpoint if
somebody wants to be seen in the conference, but does not
want to contribute verbally. You can mute both audio and
video if required. This can be altered during the course of
the conference by going to Conferences and clicking on
the name of a conference and altering this participant's
settings.
Note that an endpoint's audio is muted on joining a
configuration has audio set to muted on joining, that is,
Initial video Set the initial video status of an If set to muted, when the endpoint joins a conference, it will
status endpoint to be either active or not be able to contribute video to the conference. For
muted. example, you can mute video from an endpoint if
somebody wants to see the conference, but not be seen
themselves. You can mute both audio and video if required.
This can be altered during the course of the conference by
going to Conferences and clicking on the name of a
conference and altering this participant's settings.
Note that an endpoint's video is muted on joining a
configuration has video set to muted on joining, that is,
Automatic When a participant disconnects Set to enabled if you want this endpoint to be automatically
disconnection from a conference and only disconnected from conferences when only endpoints set to
endpoints set to Automatic Automatic disconnection remain in a conference when
disconnection are left, all those any other participant has disconnected.
participants are disconnected.
Custom Can be used to ensure only If Enabled, you can select which codecs are allowed to be
codec specific codecs are permitted on used when communicating with this endpoint. This setting
selection calls to (and received from) this overrides the MCU-wide codec selection on the Settings >
endpoint. Conference page.
Configuring VNC endpoints

You can configure a VNC (Virtual Network Computing) endpoint on the MCU by choosing
Endpoints > Add VNC. This makes it easier to add a VNC session to conferences because you can
choose its name from a list rather than type its network address.
You can add VNC endpoints to the MCU. This enables you to have software applications running on a
remote computer added to a conference. For example, if a speaker has a set of slides to present during a
conference, you can add them as a VNC endpoint. After entering the settings, click Add endpoint.
Managing endpoints
Name The name of the computer used for

the VNC application (VNC endpoint).
Host name or The IP address or host name of the Note that square brackets are mandatory for IPv6
IP address computer used for the VNC addresses.
application (VNC endpoint).
Port The port used for communication to

the VNC endpoint.
Password The VNC server password for the

computer you're trying to view.
Re-enter Re-enter the VNC password.

password
Automatic When a participant disconnects from Set to enabled if you want this endpoint to be
disconnection a conference and only endpoints set automatically disconnected from conferences when
to Automatic disconnection are left, only endpoints set to Automatic disconnection
all those participants are remain in a conference when any other participant has
disconnected. disconnected.
Managing gateways
Managing gateways
Displaying the gateway list
You can configure the MCU to work with one or more H.323 gateways. The MCU can then effectively call
through these configured gateways to one or more endpoints which are registered with the gateway but would
not be reachable directly from the MCU.
For example, an IP PBX could be configured as a gateway, and the MCU could then call its registered E.164
numbers. An ISDN gateway can be configured as a gateway on the MCU allowing calls to ISDN endpoints
and telephones.
You can add an IP VCR as a gateway. This enables the MCU automatically call the IP VCR into a
conference without the need for a gatekeeper; and in this way, the IP VCR can record directly into the folder
you specify. For more information about using the IP VCR in this way, refer to the IP VCR online help.
The gateway list shows all of the currently configured H.323 gateways. To access this list, go to Gateways.
Name The descriptive name of the gateway.
Address The IP address or host name of the gateway. Note that IPv6 addresses must be enclosed in
square brackets.
Receive The configured preferred bandwidth to the MCU from the gateway, or <default value> if no
bandwidth preference has been specified.
Transmit The configured preferred bandwidth from the MCU to the gateway, or <default value> if no
bandwidth preference has been specified.
To delete configured gateways, select the ones you want to delete and select Delete selected.
Adding and updating gateways

You can configure the MCU with one or more H.323 gateways:
n To add an H.323 gateway, go to Gateways > Add new H.323 gateway. After entering the settings
described below, click Add H.323 gateway.
n To update an existing H.323 gateway, go to Gateways and click on a gateway name. After updating the
settings described below, click Update H.323 gateway.
Name The descriptive name of the gateway. All gateways must have a unique name.
Address The IP address or host name of the Note that square brackets are mandatory for IPv6
gateway. addresses.
Managing gateways
Motion / Choose whether to use the unit- The settings for motion (frames per second) and
sharpness wide/blade-wide setting for sharpness (frame size or resolution) are negotiated
trade off motion/sharpness trade off, or configure between the endpoint and the MCU. This setting
an individual setting for this gateway. controls how the MCU will negotiate the settings to be
Choose from: used with this endpoint.
n Use box-wide setting: this is the
default value. In this case, connections
to the gateway will use the
motion/sharpness tradeoff setting from
the Settings > Connections page
n Favor motion: the MCU will try and use
a high frame rate. That is, the MCU will
strongly favor a resolution of at least
25 frames per second
n Favor sharpness: the MCU will use the
highest resolution that is appropriate
for what is being viewed
n Balanced: the MCU will select settings
that balance resolution and frame rate
(where the frame rate will not be less
than 12 frames per second)
Preferred The network capacity (measured in bits

bandwidth per second) used by the media channels
from MCU established by the MCU to a single
participant.
Preferred Sets the bandwidth that the endpoint will

bandwidth advertise to the MCU when it calls it.
to MCU
Managing the built-in gatekeeper

Displaying the built-in gatekeeper registration list
The MCU contains a built-in gatekeeper with which devices can register multiple IDs. IDs can be numbers,
H.323 IDs (e.g. Fredsendpoint) or prefixes.
Up to 25 devices can be registered without a feature key. Feature keys can be purchased to increase this
number.
Note: The MCU can register with its own built-in gatekeeper. The MCU then counts as one registered device.
See Configuring H.323 gatekeeper settings.
Configuring the built-in gatekeeper

To start the gatekeeper:
1. Go to Network > Services and select H.323 gatekeeper to open a port for the gatekeeper. (On the MCU,
ports are not open by default for security reasons.)
2. Go to Gatekeeper, select Enabled in the Status field and click Apply changes. If you attempt to enable
the built-in gatekeeper without opening the port, an error message is displayed.
Configuring neighboring gatekeepers
You can optionally configure the built-in gatekeeper with up to two neighboring gatekeepers. This means that
if the built-in gatekeeper receives a request (known as an Admission Request or ARQ) to resolve an ID to an
IP address and that ID is not currently registered with it then it will forward that request to its neighbor
gatekeeper(s), as a Location Request (LRQ). The built-in gatekeeper will then use the information received
from the neighbor(s) to reply to the original request.
You can also configure the behavior of the built-in gatekeeper on receipt of LRQs from another gatekeeper. It
can:
n send LRQs regarding unknown IDs to its neighbor(s)
n reply to LRQs from other gatekeepers
n accept LCFs (Locations Confirms) from non-neighboring gatekeepers
Refer to this table for assistance when configuring the built-in gatekeeper:
Status Enables or disables the built-in gatekeeper. To use the built-in gatekeeper, you must
enable it here.
Neighbor Enter the IP address(es), or hostname(s) (or These are the gatekeepers to which the
gatekeeper <host>:<port number> to specify a port other than built-in gatekeeper will send an LRQ if it
1 and 2 the default of 1719 on the neighboring gatekeeper), has received an ARQ to resolve an ID
of the neighboring gatekeeper(s). which it does not currently have
registered. The built-in gatekeeper will
then use the information received from the
neighbor(s) to reply to the original request.
Note that square brackets are mandatory
for IPv6 addresses.
Accept Configures the built-in gatekeeper to reply to LRQs These requests can come from any
LRQs from other gatekeepers. gatekeeper which has the MCU's built-in
gatekeeper configured as one of its
neighbors.
Forward Configures the built-in gatekeeper to send (or not to Unless you have selected to Accept
LRQs for send) LRQs regarding unknown IDs to its LRQs, you cannot configure the MCU to
unknown neighbor(s). Choose from the options: forward any LRQs.
IDs n Disabled: The MCU will only respond to LRQs Enabling using received return address
about IDs registered with itself. It will not forward can be a significant security risk. Only use
LRQs about IDs that are not registered with itself this setting with proper cause.
to neighboring gatekeepers.
n Enabled, using local return address: The MCU will
put, in the LRQ, its own address as the return
address for the LCF.
n Enabled, using received return address: The MCU
will put, in the LRQ, the address of the gatekeeper
that originated the request as the return address
for the LCF. Use this option only if you are
configuring the MCU to operate in an environment
with a multiple-level gatekeeper hierarchy. For
example, the 'received address' is required by the
national gatekeepers connected to the Global
Dialing Scheme (GDS).
Accept This setting enables the built-in gatekeeper to This setting is for use in environments with
LCFs from accept LCF message responses from any IP a multiple-level gatekeeper hierarchy. For
non- address. example, this feature is required by the
neighbors national gatekeepers connected to the
Global Dialing Scheme (GDS).
Enabling this setting can be a significant
security risk. Only use this setting with
proper cause.
Gatekeeper status
The number of registered devices is shown in the format X / Y where Y is the number of registered devices
that your built-in gatekeeper is licensed for. Equally, the total number of registered IDs is shown as Z / 1000,
where 1000 is the maximum number of registrations allowed over all registered devices.
Below these summary figures is a table showing individual registrations. Registrations can be viewed by
registered ID (the "ID view") or by device (the "Registration view"), giving complete and easily searchable
lists. Switch between the views by clicking on the appropriate button.
The Registration view shows the summary per device (also known as the registrant), while the ID view
shows individual registrations. This means that registrations from the same device are not necessarily listed
together in the ID view but the view can be sorted by Registrant or Index to help you identify IDs belonging to
the same registrant.
ID view
ID The ID which the IDs can be numbers, H.323 IDs or prefixes.

registrant has registered
with the gatekeeper.
Type The type of registration. One of: E.164 (digits), H.323 ID or Prefix .
Index This registrations index In the format X / Y where Y is the number of registrations that this
within the total number registrant has made with the built-in gatekeeper, and X is this particular
of registrations that this registration's position within the total. Therefore, if a device registered 3
registrant has made with IDs with the gatekeeper and this was the second registration to be
the gatekeeper. made, the Index would be 2 / 3.
Registrant The IP address of the If the remote device has indicated via the RAI (Resource Availability
device from which this Indication) mechanism that it is close to its resource limit, the Registrant
registration was made. will be labeled as "almost out of resources".
Registration view
This view shows a one-line summary for each device registered with the built-in gatekeeper.
To deregister one or more devices (and all registrations for these devices), select the check boxes for the
appropriate entries and then click Deregister selected.
Registrant The IP address of the If the remote device has indicated via the RAI (Resource Availability
device. Indication) mechanism that it is close to its resource limit, the
Registrant will be labeled as "almost out of resources".
H.323 ID The registered H.323 ID To help identify registering devices, if the registrant has registered a
of the device. H.323 ID (which will typically be its device name) that H.323 ID is
shown here. If the device has registered multiple H.323 IDs, only the
first is displayed.
Registered The number of Click (view) to display individual registrations for the selected device.
IDs registrations that this (The format is the same as the ID view, but the table only includes
device has made with entries for one device.)
the built-in gatekeeper.
Registration The time today or date

time and time of the last
registration.
Managing users
Managing users
System defined users
The MCU is pre-configured with two user accounts ("admin" and "guest"), but you can also add other users
(see Adding and updating users). Refer to the table below for descriptions of the pre-configured users.
User Description Usage tips

ID
admin The MCU must have at least one configured user After logging into the MCU for the first time (see
with administrator privileges. By default, the User Logging into the web interface), you can change
ID is "admin" and no password is required. the User ID and password for this account. The
If you configure the MCU with advanced account privilege level is fixed at administrator for the
security mode, the admin account requires a admin user - who can see all the pages and
password that adheres to secure password change settings.
criteria. For more information about advanced
account security mode, refer to Configuring
security settings.
guest The MCU must have at least one configured user You cannot change the name of the "guest" User
with access privileges below administrator. The ID. You can add a password.
fixed User ID for this user is "guest" and by
default no password is required.
If you configure the MCU with advanced account
security mode, the guest account requires a
password that adheres to secure password
criteria. For more information about advanced
account security mode, refer to Configuring
security settings.
You can modify the system defined user accounts if you need to. For example, for security, you should add a
password to the admin account.
Note that you can also create new accounts with administrator or lower access privileges in addition to these
pre-defined users (see Adding and updating users).
User privilege levels

Every configured user in the MCU has an associated privilege level. There are six defined privilege levels
which determine the amount of control the user has over the MCU and its settings. Refer to the table below
for details.
Privilege Access
level
Managing users
administrator The main difference between an administrator and users with lower privilege levels is that
administrators can change settings that affect all conferences and the configuration of the MCU
itself, whereas other users only have access to individual conferences and to their own profiles.
Users with administrator access can:
n View MCU-wide status (Status)
n Access all settings pages (Settings)
n Perform software upgrades (Settings > Upgrade)
n Change system-wide conference settings (Settings > Conferences)
n View the Event log (Logs)
n Configure H.323 gateways (Gateways)
n Configure the built-in gatekeeper (Gatekeeper)
n Manage users (Users)
n Manage endpoints (Endpoints)
n Configure auto attendants (Conferences > Auto attendants)
n Fully control conferences (Conferences)
conference Users with this privilege level can:

creation and n Change their own profile (Profile)
full control
n View the list of active conferences (Conferences)
n View conferences via streaming (Conferences)
n View participant lists for active conferences (Conferences)
n Schedule new conferences (Conferences)
n Fully control and modify all public conferences and the conferences they own (Conferences)
n Configure H.323 gateways (Gateways)
n Manage endpoints (Endpoints)

creation and n Change their own profile (Profile)
limited
control n View the list of active conferences (Conferences)
n Fully control and modify conferences they own (Conferences)
n Exercise limited control of conferences owned by other users (Conferences)
See Conference ownership for additional information on which actions are permitted (and
forbidden) by limited control.
Managing users

creation n Change their own profile (Profile)
n Fully control and modify conferences they own (Conferences)

detail n Change their own profile (Profile)

list plus n Change their own profile (Profile)
streaming

list only n Change their own profile (Profile). The 'guest' account is an exception; Users logging in as
'guest' may view the conference list but may not change the 'guest' profile.
Displaying the user list

The User list page gives you a quick overview of all configured users on the MCU and provides a summary
of some of their settings. To view the User list page, go to Users. Refer to the table below for assistance.
User ID The user name that the user needs to access the web interface of the MCU. Although you can enter
text in whichever character set you require, note that some browsers and FTP clients do not support
Unicode characters.
Name The full name of the user.
Privilege Access privileges associated with this user.

See User privileges for detailed explanations.
E.164 The associated E.164 telephone number.
Video The associated video endpoint.

endpoint
Picture The configured image to display for this user.
Managing users
Deleting users
To delete a user, select the user you want to delete and click Delete selected users. You cannot delete the
'admin' and 'guest' users.
Adding and updating users

You can add users to and update users on the MCU. Although most information is identical for both tasks,
some fields differ.
The MCU supports up to 200 users.
Adding a user
To add a user:
1. Go to the Users page.
2. Click Add new user.
3. Complete the fields referring to the table below to determine the most appropriate settings for the user.
4. After entering the settings, click Add user.
Updating a user
To update an existing user:
1. Go to the Users page.
2. Click the username of the account you want to update.
3. Edit the user settings, referring to the following table as necessary.
4. After changing the settings, click the update button.
User ID Identifies the log-in Although you can enter text in whichever character set you require, note
name that the user that some browsers and FTP clients do not support Unicode characters.
will use to access the The following user ids are reserved and cannot be added:
MCU web interface.
n admin
n guest
n invalid
n system
n unknown
Name The full name of the

user.
Managing users
Password The required Although you can enter text in whichever character set you require, note
password, if any. that some browsers and FTP clients do not support Unicode characters.
In advanced account security mode (configured on the Settings >
Security page), passwords must have:
n at least fifteen characters
n at least two uppercase alphabetic characters
n at least two lowercase alphabetic characters
n at least two numeric characters
n at least two non-alphanumeric (special) characters
n not more than two consecutive repeating characters. That is, two
repeating characters are allowed, three are not
In advanced account security mode, a password must be different from

the previous ten used with that account. Also, a password will expire if it is
not changed within 60 days.
If the MCU is not using advanced account security mode, any password
can be used.
Note that passwords are stored in the configuration.xml file as plain text
unless the MCU is configured (or has ever been configured) to use
advanced account security mode. For more information, refer to
Configuring security settings.
Note that this field is only active when adding a new user. If you are
updating an existing user and want to change that user's password: click
the username on the Users page, enter a new password, then click
Update password.
Re-enter Verifies the required

password password.
Disable Select to disable this This can be useful if you want to keep an account's details, but do not
user account. want anyone to be able to use it at the moment.
account You cannot disable the system-created admin account.
The system-created 'guest' account is disabled by default. If you enable it,
the MCU will create a security warning.
In advanced account security mode, a non-admin account will expire after
30 days of inactivity; that is, the MCU will disable it. To re-enable a
disabled account, clear this option.
For more information about advanced account security mode, refer to
Lock Prevents user from This is useful where you want multiple users to be able to use the same
password changing password. user ID. The system-created guest account has Lock password enabled
by default.
Managing users
Force user Select this option to This option is enabled by default for a newly created account. It is a good
to change force a user to idea for new users to set their own secure passwords.
password change their This option is not available for accounts where Lock password is
on next password. Next time selected.
login this user attempts to
log in to the MCU, a When the user changes his password, the MCU clears this check box
change password automatically.
prompt will appear.
Privilege The access See User privileges for detailed explanations.

level privileges to be
granted to this user.
E.164 Associates an E.164 If the MCU receives a call from the E.164 phone number provided, it
phone telephone number matches the number to the user account. This allows the MCU to take
number with a user account. appropriate action if the Associated video endpoint field is completed or
a picture is uploaded for the user.
Associated Associates a If you set an associated video endpoint for a user, when a call is received
video configured endpoint from the E.164 phone number, the MCU knows that that call is audio-only.
endpoint with the user. This is To provide the user with a video stream, the MCU calls the endpoint
used when a entered in this field. The user then has the complete conference
participant's video experience with the audio on the telephone and a separate video stream
stream is from a for example on a computer with a web camera installed. The audio and
separate device such video steams are matched so that the layout views for all participants
as a web camera on reflect the level of audio received on the call from the E.164 phone
a PC or a recording number.
from an IP VCR. Do not set the user's E.164 phone number and Associated video
endpoint as the same number. If a user is going to be a normal video
endpoint user, simply enter the E.164 phone number and leave the
associated video endpoint field set to None.
If required, a user's video contribution can be a recording on an IP VCR.
In this case the recording must first be configured as an H.323 endpoint
on the MCU.
See Adding an H.323 endpoint for information about adding endpoints.
Picture upload
Upload The image to be This option is only available after you add the user.
bitmap file used if a user joins a Because there is no video stream for the user, you can display a still
conference as an image in the pane where the participant would normally appear.
audio-only
participant calling The maximum size of the picture is 176 x 144 pixels and the maximum file
from the E.164 phone size is 500k.
number specified Click Browse to locate the image (jpg, gif, or Windows bmp file). Then,
above and there is click Send file to upload the image to the MCU.
no Associated video The bitmap will only display if the user calls in to the MCU from the E.164
endpoint. phone number using an audio-only device and there is no associated
video endpoint.
Managing users
Updating your user profile

You can make some changes to your user profile. To do this, click Profile to reach the User profile page.
This page is not available for administrators; these users manage their profiles via the User tab. Refer to the
table below for tips.
Name Your name, which Changing this field does not change your log-in User ID.
identifies you to other
users.
E.164 Associates an E.164 This limits the setup you will need to do each time you join a video
phone telephone number with conference. When the MCU receives a call from this number, it will be
number your user account. recognized as coming from your phone. If the device is an audio-only
phone, you can set up an associated video endpoint and/or upload a
picture file.
This field is not available for the admin or guest accounts.
Associated Associates a configured If you call in to the MCU from your E.164 phone number using an
video H.323 endpoint with your audio-only device, the MCU calls your associated video endpoint and
endpoint user account. sends the conference video stream to that associated video endpoint
(and receives a video-only stream from that endpoint).
This field is not available for the admin or guest accounts.
Change password
Current Type your current

password password.
Managing users
Password Type your new In advanced account security mode, a new password must be
password. different to the previous 10 passwords that have been used with an
account.
Although you can enter text in whichever character set you require,
note that some browsers and FTP clients do not support Unicode
characters.
In advanced account security mode (configured on the Settings >
Security page), passwords must have:
n not more than two consecutive repeating characters. That is, two
repeating characters are allowed, three are not
In advanced account security mode, a password must be different

from the previous ten used with that account. Also, a password will
expire if it is not changed within 60 days.
If the MCU is not using advanced account security mode, any
password can be used.
Note that passwords are stored in the configuration.xml file as plain
text unless the MCU is configured (or has ever been configured) to
use advanced account security mode. For more information, refer to
Re-enter Verify your new

password password.
Picture upload
Upload You can upload an Click Browse to locate the bitmap image. Then, click Send file to
bitmap file image which will display upload the image to the MCU.
in the conference when The bitmap will only display if you call in to the MCU from your E.164
you join conferences in phone number using an audio-only device and you do not have an
audio-only mode. associated video endpoint.
Changing your password

In advanced account security mode, passwords must have:
n not more than two consecutive repeating characters. That is, two repeating characters are allowed, three
are not
Managing users
In advanced account security mode, a new password must be different to the previous 10 passwords that
have been used with an account.
In advanced account security mode, if a user logs in with a correct but expired password the MCU asks that
user to change the password. If the user chooses not to change it, that user is allowed two more login
attempts to change the password before the account gets disabled.
In advanced account security mode, users other than administrator users are not allowed to change their
password more than once in a 24 hour period.
If the MCU is not in advanced account security mode, there are no criteria for password selection.
If the MCU is in advanced account security mode, the above criteria for passwords are displayed on the
Change password page.
Configuring the MCU
Configuring the MCU

Configuring global conference settings
You can modify the global conference settings for the MCU choosing by Settings > Conference. However,
many of these values can be overwritten by other MCU settings, for example individual conference,
participant, or endpoint settings.
On this page:
n Conference settings
n Advanced settings
Conference settings
Refer to this table for assistance configuring the conference settings. After making any configuration
changes, click Apply changes.
Maximum Identifies the greatest video size that This option is only available on the MCU 4200 Series,
video size the MCU will send and receive when and only if the MCU 4CIF (HRO) feature key is present.
connected to a video endpoint.
Motion / Choose the MCU-wide setting for The settings for motion (frames per second) and
sharpness motion/sharpness trade off. The sharpness (frame size or resolution) are negotiated
trade off options are: between the endpoint and the MCU. This setting
n Favor motion: the MCU will try and controls how the MCU will negotiate the settings to be
use a high frame rate. That is, the used with an endpoint.
MCU will strongly favor a resolution Note that the Motion/sharpness trade off setting for an
of at least 25 frames per second individual endpoint will override this global conference
n Favor sharpness: the MCU will use setting during calls with that endpoint.
the highest resolution that is
appropriate for what is being viewed
n Balanced: the MCU will select
settings that balance resolution and
frame rate (where the frame rate will
not be less than 12 frames per
second)
Configuring the MCU
Transmitted Choose the global conference setting Retain the default setting (Allow all resolutions) unless
video for transmitted video resolutions. This you are experiencing problems with the display of
resolutions setting can be overridden by certain resolutions by endpoints.
individual configured endpoint Endpoints advertise the resolutions that they are able to
settings. display. The MCU then chooses from those advertised
resolutions, the resolution that it will use to transmit
video. However, some endpoints do not display
widescreen resolutions optimally. In these cases, you
might want to use this setting to restrict the resolutions
available to the MCU.
Note that you can configure this setting for individual
configured endpoints if you do not need to restrict
transmitted video resolutions for all endpoints.
Default Identifies the network capacity When the MCU makes a call to an endpoint, the MCU
bandwidth (measured in bits per second) used by chooses the maximum bandwidth that is allowed to be
from MCU the media channels established by the used for the media channels which comprise that call.
MCU to a single participant. This field sets that maximum bandwidth, and is the total
bandwidth of the audio, video, and content channels
combined.
This setting can be overridden by individual endpoints'
Preferred bandwidth from MCU values.
Default Sets the bandwidth that the MCU will This setting can be overridden by individual endpoints'
bandwidth advertise to the endpoint when it calls Preferred bandwidth to MCU values.
to MCU it.
Default Determines which layout views (see Regardless of the family chosen here, participants can
view family Customizing layout views) new cycle through the available families using the Far End
participants see when connecting to Camera Controls. See Understanding how participants
conferences. display in layout views.
Use full When there are only two participants, If selected, when there are only two participants in a
screen view each participant will see the other in conference, this will apply regardless of which layout
for two full-screen view. was originally chosen for the conference. If you do not
participants select this setting, then the default family view is used
with unused panes blank.
Configuring the MCU
Active When in a conference, there is Specifically, an active speaker is the participant who
speaker generally one participant that the MCU has been identified by the MCU as the current loudest
display recognizes as the active speaker, speaker, and they are currently speaking. When you
notionally the person currently choose to have a border display around the active
speaking the loudest. This setting speaker, it will only display when that participant is
determines how the MCU displays that speaking.
participant in conference views.
n None
With this setting, no special action is
taken when displaying the active
speaker.
n Red border
Displays a red border around the
active speaker.
n Green border
Displays a green border around the
active speaker.
Media port Determines whether the MCU is Note that if you set this field to Enabled, you will not be
reservation operating in Reserved mode (Media able to create ad hoc conferences. See Port reservation
port reservation Enabled) or modes for additional information.
Unreserved mode (Media port
reservation Disabled).
Audio Allows various audible in-conference The options are:

notifications features to be enabled or disabled. n Conference timing: audible messages to indicate
when the conference's scheduled end time is
approaching.
n Join and leave indications: audible messages
indicating when other participants join and leave the
conference.
n Conference status: audible status messages for
example indicating to a participant that he is the only
participant in a conference.
Configuring the MCU
Overlaid Allows various in-conference icons to Depending on the check boxes that are selected, in-
icons be displayed on participants' conference icons appear:
endpoints. n Important participant: a crown icon appears on all
participants' endpoints in the pane of the participant
that has become important.
n Unsecured conferences: encrypted participants in a
conference where encryption is optional see an icon
indicating that there are other participants who are
unencrypted:
This icon is also visible to participants of an encrypted
conference if there are people streaming that
conference.
n Tunneled camera control: an arrow icon appears on
their endpoint when one participant uses the far end
camera control to control another's camera.
n Layout changes: an icon appears on their endpoint
when a participant changes their layout view.
n Recording indicator: an icon (a red dot) appears near
the top left of the conference display to indicate that
the conference is being recorded. For the recording
indicator to display, the recording must be made by
an IP VCR running software version 2.1 or later, and
the connection between the IP VCR and the MCU
must be using H.323.
n Audio participants: an icon appears near the top left
of the conference display to indicate if there are any
audio-only participants. To the right of the icon, the
number of such participants will be displayed. If
enabled, the icon will only display if there are one or
more audio participants.
Audio-only participants are participants that cannot
be viewed; either the participant's endpoint cannot
send video, the MCU has not allocated a video port to
the participant, or the participant has muted their
endpoint's video channel to the MCU.
n Streaming participants: an icon appears in the top left
of the conference display to indicate if there are any
streaming participants in the conference. If enabled,
the icon will only display if there are one or more
streaming participants. Streaming participants are
people who are viewing and listening to the
conference using a web browser.
n Media quality: an icon (video camera with a cross
through it) appears when a participant is
experiencing high packet loss or if the network link's
bandwidth is too low for the type of channel to the
MCU that the endpoint has established.
Refer to Using in-conference features with video

endpoints to see all in-conference icons and their
descriptions.
Configuring the MCU
Overlaid Allow various in-conference features Depending on the check boxes that are selected, in-
text to be enabled or disabled. conference messages appear:
n Conference status: messages appear when the
conference's scheduled end time is approaching and
when other participants join and leave the
conference. Status messages can also be played for
example when you are the only participant in a
conference
n Conference timing: a message appears when the
conference's scheduled end time is approaching
n Join and leave indications: messages appear when
other participants join and leave the conference
n Text messages: allows a message sent using the web
interface to be displayed on participants' endpoints
n Content channel text chat: messages that users can
send one another via the content channel are
displayed on participants' endpoints. Note that this
functionality is only available if the web conferencing
option (WCO) is activated on your MCU.
Overlaid This setting controls for how long (if at This field only applies to the MCU 4500 Series and
logo all) the Cisco logo is displayed to MCU MSE 8510.
duration participants joining a conference.
When displayed, the logo appears in
the bottom right of a participant's
conference display. Choose from:
n <never show>
n 5 seconds
n 10 seconds
n 1 minute
n <permanent>
Conference Allows you to enter a message that The duration of the message is configured using the
welcome will be seen by participants joining Conference welcome message duration control.
message conferences on the MCU. The
message is displayed at the bottom of
a participant's conference display.
Conference This setting controls for how long (if at If you want streaming viewers to see the welcome
welcome all) participants joining a conference message, you must configure the duration as
message will see the conference welcome permanent.
duration message. Choose from:
n <never show>
n 5 seconds
n 10 seconds
n 1 minute
n <permanent>
Configuring the MCU
Time to This setting controls whether (and for The "Conference welcome message" (described above)
show how long) participants shown in view and any other overlaid textual messages (for instance
participant panes are accompanied by their information on how soon the conference is going to
names supplied name. end, or endpoints leaving and joining the conference)
will take priority over the displaying of participant names
for the duration of those messages.
Advanced settings
You typically only need to modify these advanced settings if you are working with a support engineer or
setting up more complicated configurations.
Audio codecs Restricts the MCU's choice of audio When communicating with an endpoint, the MCU
from MCU codecs to be used for transmitting receives a list of supported audio codecs from the
audio to endpoints. endpoint. The MCU chooses an audio codec from
those available, and sends audio data to the endpoint
in that format.
Note that the Custom codec selection setting for an
individual endpoint will override this global
conference setting for calls to that endpoint.
Audio codecs Determines which audio codecs the Note that the Custom codec selection setting for an
to MCU MCU advertises to remote endpoints, individual endpoint will override this global
restricting the endpoints' choice of conference setting for calls from that endpoint.
channels available for sending audio
data to the MCU.
Video codecs Restricts the MCU's choice of video This setting only affects main video, not content. The
from MCU codecs to be used for transmitting outgoing transcoded content video codec can be
main video (not content) to endpoints. selected on a per conference basis. Click here for
more information. The outgoing passthrough content
video codec cannot be selected. The MCU always
advertises support for both H.263+ and H.264.
When communicating with an endpoint, the MCU
receives a list of supported video codecs from the
endpoint. The MCU chooses a video codec from
those available, and sends video data to the endpoint
in that format.
Note that the Custom codec selection setting for an
conference setting for calls to that endpoint.
Configuring the MCU
Video codecs Determines which video codecs the This setting only affects main video, not content. The
to MCU MCU advertises to remote endpoints, incoming content video codec cannot be selected.
restricting the endpoints' choice of The MCU always advertises support for both H.263+
channels available for sending main and H.264.
video data (not content) to the MCU. Note that the Custom codec selection setting for an
conference setting for calls from that endpoint.
ClearVision When enabled, the MCU will upscale The MCU uses intelligent resolution upscaling
video streams from participants who technology to improve the clarity of low-resolution
are sending low resolution video with video. Select this setting to enable it to do so.
the purpose of making best use of the ClearVision is not available if your MCU is running in
MCU's HD video capabilities. Standard definition mode. To configure media port
modes, go to Settings > Media ports.
Video Allows the MCU to vary the resolution With this option enabled, the MCU can, for instance,
transmit size and codec of the video being sent to a decide to send CIF video within a 4CIF channel if this
optimization remote endpoint within the video will increase the viewed video quality.
channel established to that endpoint. The circumstances under which decreasing the video
The options are: resolution can improve the video quality include:
n None: Do not allow video size to be n if the original size of the viewed video is smaller
changed during transmission than the outgoing channel
n Dynamic resolution only: Allow n if the remote endpoint has used flow control
video size to be optimized during commands to reduce the bandwidth of the MCU
transmission video transmission
n Dynamic codec and resolution:
Allow video size to be optimized Typically, lowering the resolution means that the
during transmission and/or dynamic MCU can transmit video at a higher frame-rate.
codec selection
Video This setting can be used to influence You should leave this at Default unless your
resolution the choice of outgoing video environment dictates 448p or w448p resolutions only.
selection resolution made by the MCU in
mode certain circumstances.
n Default
The MCU will use its normal
internal algorithms to dynamically
decide which resolution to send in
order to maximize the received
video quality.
n Favor 448p
The MCU will heavily favor sending
448p or w448p video (resolutions of
576 x 448 and 768 x 448 pixels
respectively) to those endpoints that
are known to work best with these
resolutions.
Configuring the MCU
Video format Sets the format for video transmitted This option should be set to match your endpoints'
by the MCU. video configuration. If you set this incorrectly, the
n NTSC smoothness of the video both to and from the
The MCU will transmit video at 30 endpoints might suffer.
frames per second (or a fraction or NTSC is typically used in North America, while PAL is
multiple of 30, for example: 15fps or typically used in the UK and Europe.
60fps)
n PAL
The MCU will transmit video at 25
frames per second (or a fraction or
multiple of 25, for example: 12.5fps
or 50fps)
Maximum Sets the maximum payload size (in Typically, you only need to set this value to lower than
transmitted bytes) of the packets sent by the MCU the default (1400 bytes) if there was a known packet
video packet for outgoing video streams (from the size restriction in the path between the MCU and
size MCU to connected video endpoints). potential connected endpoints.
Video streams generally contain packets of different
lengths. This parameter only sets the maximum size
of a transmitted network datagram. The MCU
optimally splits the video stream into packets of this
size or smaller. Thus, most transmitted packets will
not reach this maximum size.
Interlaced Controls whether the MCU restricts You should only enable this option if you are seeing
video video resolutions in order to reduce video interlacing artifacts or on the advice of
optimization the effect of interlacing artifacts. Customer support. Note that all resolution restrictions
imposed by this setting apply only to video being sent
from endpoints to the MCU.
Video receive Enables the MCU to send bandwidth The MCU can send these messages to endpoints
bit rate control messages to optimize the requesting that the bandwidth of the video that they
optimization video bandwidth being used. are sending be decreased or increased, up to the
maximum bandwidth of the channel.
If the participant is very prominent, then the MCU will
ask the endpoint to send video at a high bandwidth. If
the participant is not being viewed at all (or only
being viewed in very small view panes), the MCU will
request that the video is sent at a lower rate to
conserve network bandwidth.
Note: When an HD-capable MCU is in one of the HD,

HD+, or Full HD modes (where supported), this option
is automatically enabled. For more information, refer
to Configuring media port settings.
Configuring the MCU
Flow control Enables the MCU to request that the The MCU can send these messages to endpoints
on video endpoint send lower speed video if it requesting that the bandwidth of the video that they
errors fails to receive all the packets which are sending be decreased based on the quality of
comprise the far end's video stream. video received by the MCU.
If there is a bandwidth limitation in the path between
the endpoint and the MCU, it is better for the MCU to
receive every packet of a lower rate stream than to
miss some packets of a higher rate stream.
Note: When an HD-capable MCU is in one of the HD,

HD+, or Full HD modes (where supported), this option
is automatically enabled. For more information, refer
to Configuring media port settings.
Don't see Prevents the MCU from showing If this option is set, then a participant will never
yourself in conference participants their own appear in a small pane (self-view), even if there is a
small panes video in small panes of variable-sized free small pane available. They may still appear in
pane views (and in conferences with larger panes, however, for example if the view focus
equal-sized panes). is manually changed to show their video. See
Understanding how participants display in layout
views for more details.
Don't Prevents the MCU from duplicating When using a conference view with some large and
duplicate in large-pane participants in small some small panes, the MCU will typically duplicate in
small panes panes. a small pane the video of a participant shown in a
large pane. This is done to minimize the switching of
small panes in response to changes of participant
focus in the large pane. If you would prefer not to
duplicate participants in small panes in this way,
select this option. For more details of view layouts,
see Understanding how participants display in layout
views.
Automatically Any new content channel in a When this setting is enabled, any endpoint
make content conference will be treated as successfully contributing content to a conference is
channel important and displayed prominently immediately treated as important. This has the same
important to all participants who see the content affect as using the 'crown' icon in the content channel
channel in their conference layout. row of a conference's Participant list page.
An administrator can remove the importance from the
content channel at any time in the conference.
This setting does not affect participants who view the
content channel independently from their conference
panes (for example, those viewing the content
channel on a separate video screen).
This setting will not affect those participants using
pane placement. Participants using pane placement
who have not allocated a pane to the content
channel, will not see the content channel even if it is
'important'.
Configuring the MCU
Loudest When pane placement is in use, this For more details of view layouts, see Understanding
speaker pane option affects the potential duplication how participants display in layout views.
placement of participants that are specifically
behavior placed in view panes with view panes
configured to show the conference's
current active speaker.
n Never duplicate placed participants
A pane set to show the loudest
speaker will never show a
participant that is specifically
configured to be displayed in
another layout pane. If another
layout pane has been configured to
show the participant which is the
current active speaker, panes set to
show the loudest speaker will
instead show the conference's
previous loudest speaker.
If you never want a pane that is set
to <loudest speaker> to duplicate a
participant shown in another layout
pane, choose this setting.
n Allow duplication of placed
participants in small panes only
This is the default setting; panes
configured to show the loudest
speaker will be able to show
participants that are configured to
be displayed in one or more small
panes for that layout, but not those
shown in big panes. This is most
appropriate when using layouts
with more than one big pane, in
order to make best use of the
screen area.
n Allow duplication of placed
participants in any pane
Panes set to <loudest speaker> will
always show the current active
speaker for a conference, whether
or not any other layout panes have
been specifically configured to
show that participant.
Pane rolling When pane placement is in use, this For more details of view layouts, see Understanding
interval option determines how often panes how participants display in layout views.
set to "rolling" change which
participant they are showing.
Maximum Defines the maximum height of the Enter a percentage value. e.g. 20 will prevent the text
height of participant's name as a percentage of from taking more than 20% of the pane height. The
participant the pane height. setting is particular to small panes; it does not scale
name within the text beyond the text's own maximum size.
pane
Configuring the MCU
Voice Determines how easy it is for a A value of 0 means that it is very difficult for the active
switching participant to replace the active speaker to be replaced; a value of 100 means the
sensitivity speaker for a conference based on active speaker can be replaced very easily.
how loudly they are speaking.
Additional Select the delay to be applied to A setting used only to rectify some types of 'lip sync'
audio delay audio relative to video. issues sometimes found with certain endpoints.
relative to Leave at default setting, unless advised to alter it by
video Customer support or a reseller.
Incoming Sets the default action when This option can make it easier for callers to create ad
calls to endpoints call into the MCU using an hoc conferences if Create new ad hoc conference is
unknown unknown E.164 number, conference selected. If you do not want callers to be able to
conferences number, or auto attendant. In other create conferences in this way, select one of the other
or auto words, a number that does not options.
attendants correspond to any configured
conference.
n Default auto attendant
The endpoint will enter the default
auto attendant from which they may
join existing conferences or
potentially create a new conference
(see Using an auto attendant). This
behavior is the same as if the
endpoint had called the MCU using
its IP address rather than a number.
n Disconnect caller
Endpoints are not allowed to call
unknown conference or auto
attendant numbers, and the call will
be terminated.
n Create new ad hoc conference
A new conference will be created
with the number called as its
numeric identifier. The endpoint
automatically joins this new
conference. This option is not
available if the MCU is in port
reservation mode.
Configuring the MCU
Failed Determines the redial options for Controls the frequency of redial attempts to
preconfigured failed preconfigured participants. preconfigured participants. The options are:
participants
redial n Never redial
behavior The MCU will never attempt to redial a
preconfigured participant, even if they fail to
connect.
n Default
The MCU will make nine retry attempts to a
preconfigured participant who fails to connect. The
first four will be at one minute intervals, the
following five will be at five minute intervals.
n Constant redial
The MCU will make constant retry attempts to a
preconfigured participant who fails to connect. The
first four will be at one minute intervals, all redial
attempts after this will be at five minutes.
Conferences When enabled, conferences remain Without this option selected, when the final participant
remain locked when all participants leave the leaves a locked conference, the MCU unlocks that
locked when conference. conference.
empty
Use If enabled, when the MCU is calling Without this option selected, the caller ID is the name
conference out to an endpoint, the caller ID that of the MCU. This setting applies to both H.323 and
name as the endpoint will see is the SIP endpoints.
caller ID conference name.
Require Instructs the MCU to request You may want participants joining a conference via a
H.323 conference participants dialing into gatekeeper not to need to enter a PIN, even for
gatekeeper protected conferences using an E.164 protected conferences. If this is the case, do not set
callers to number via an H.323 gatekeeper to this option. If you want conferences to be protected,
enter PIN enter a PIN before they may join the regardless of how participants connect, ensure you
conference. set this option.
When this option is set, participants calling into a
protected conference will be presented with PIN-entry
screen instead of the normal conference view. The
option has no effect for conferences with no PIN set.
Require a If this option is checked, a participant When a PIN is required for ad hoc conferences, the
PIN for ad creating an ad hoc conference must auto attendant will wait forever for the participant to
hoc enter a PIN for that conference. The enter a PIN.
conferences MCU will not create the conference This option is required in some highly secure
until the participant enters a PIN. environments.
Minimum The minimum number of digits This field is only available if Require a PIN for ad hoc
required PIN required for a PIN. conferences is selected. This forces a participant
length for ad who is creating an ad hoc conference to protect it with
hoc a PIN with at least this number of digits.
conferences
Configuring the MCU
Time to wait The timeout setting for a participant This global setting may be useful where participants
when setting entering a PIN for an ad hoc creating ad hoc conferences rarely need to configure
up ad hoc conference that they are currently a PIN.
conference creating: This field is unavailable when Require a PIN for ad
PIN n <never configure PIN> hoc conferences is selected. When a PIN is required
Participants will never be prompted for ad hoc conferences, the auto attendant will wait
to enter a PIN when creating an ad forever for the participant to enter a PIN.
hoc conference.
n 5 seconds, 10 seconds, 1 minute
Participants will be prompted for a
PIN when creating an ad hoc
conference. If the participant does
not enter a PIN during the
configured time period, the
conference will be created without a
PIN.
n <wait forever>
Participants will be prompted for a
PIN when creating an ad hoc
conference. They must either enter
a PIN to create an ad hoc
conference with a PIN or press the
hash/pound key (#) to create the
conference without a PIN.
Advertise out If this option is checked, the MCU Prior to release 4.1, the MCU always advertised to
of band advertises the ability to receive out of endpoints the ability to receive out of band DTMF
DTMF band DTMF. tones. Now you can disable this functionality if
If this option is checked, endpoints are required. If you unselect this option, endpoints are
allowed to send out of band DTMF. If forced to send DTMF in band (in the audio channel).
this option is unselected, the MCU will This means that the MCU can pass DTMF tones on to
not advertise the ability to accept out an audio conferencing bridge or to another MCU
of band DTMF and endpoints will where a conference is cascaded.
instead be forced to use in band
DTMF.
Enable If this option is checked, the MCU will Prior to Release 4.2 of the MCU, CIF was sent to
resolutions send resolutions higher than CIF to Cisco Unified Communications Manager registered
above CIF to Cisco Unified Communications endpoints.
be sent to Manager.
Cisco Unified
CM
Enable Enables the Cisco TelePresence The Motion / sharpness tradeoff option in Conference
transmission MCU 4500 series, and the Cisco settings above should be set to Favor motion.
of 60fps TelePresence MCU MSE 8510 to
send and receive video at 60 frames
per second (fps). Note that the MCU
will only send 60fps video to
endpoints that it knows are capable of
receiving video at that resolution.
Configuring the MCU
Configuring H.323 gatekeeper settings

To configure gatekeeper settings, go to Settings > H.323.
You can configure the MCU to use a gatekeeper, which can make it easier for end-users to join conferences
using directory numbers rather than requiring them to know the IP address or host name of the MCU. The
MCU can register up to 100 IDs with the gatekeeper; these IDs comprise conferences' Numeric IDs, the
MCU service prefix, and the H.323 ID. If you need to register more than 100 IDs, use a prefix for MCU
registrations to route calls to the MCU, rather than registering individual conferences with the gatekeeper.
The use of prefixes is described further in the table below.
On this page:
n Gatekeeper settings
n Gatekeeper status
Gatekeeper settings
Refer to this table for assistance configuring the gatekeeper settings. After making any configuration
H.323 Enables the MCU to use an When set to Disabled then no gatekeeper registrations are
gatekeeper H.323 gatekeeper for attempted (and existing registrations are torn down), regardless of
usage registration of numeric other gatekeeper or per-conference settings.
identifiers for its When set to Enabled registrations with the gatekeeper are
conferences and/or auto attempted, and the gatekeeper is contacted for incoming and
attendants. outgoing calls. If the gatekeeper does not respond, calls are still
connected if possible. When set to Required registrations with the
gatekeeper are attempted but calls are not connected if the
gatekeeper cannot be contacted.
H.323 Identifies the network This can be specified either as a host name or as an IP address.
gatekeeper address of the gatekeeper This field will have no effect if H.323 Gatekeeper usage (see
address to which MCU registrations above) is set to Disabled.
should be made.
The gatekeeper can be either the built-in gatekeeper enabled on
the Gatekeeper page (see Displaying the built-in gatekeeper
registration list) or an external gatekeeper. To use the built-in
gatekeeper enter "127.0.0.1". For an external gatekeeper, enter its
host name or IP address. Note that square brackets are mandatory
for IPv6 addresses.
Configuring the MCU
Gatekeeper Controls how the MCU Cisco recommends that you use the Terminal / gateway option
registration identifies itself when unless you are using a service prefix (in this case, use Gateway).
type registering with its Only use a different option if you are:
configured gatekeeper. n having specific problems
n using the VCS as a gatekeeper (with or without a service prefix),
in which case use MCU (standard)
n using the Cisco Gatekeeper (with or without a service prefix), in
which case use Gateway (Cisco GK compatible)
n using the VCON MXM Gatekeeper (with or without a service
prefix), in which case use MCU (compatible)
Refer to the Knowledge Base in the Support section of the web

site for more details about interoperability with gatekeepers.
Ethernet Whether a call involves The check boxes that are available here depend on which
port consultation with the interfaces are enabled.
association configured gatekeeper also Check the boxes of the interface(s) and IP version(s) that you want
depends on the Port A and to be registered to the gatekeeper.
Port B settings. For all
incoming calls, and
outgoing calls dialed by
address rather than by
E.164 phone number, the
gatekeeper will be used to
validate the connection
only if the network port over
which the connection is
made is selected here.
(Mandatory) Specifies an identifier that Before the MCU can register any IDs with the H.323 gatekeeper, it
H.323 ID to the MCU can use to must make an MCU-wide registration.
register register itself with the H.323 This field is required for the gatekeeper registration.
gatekeeper.
This will have no effect if H.323 gatekeeper usage is disabled.
Use If the configured Note that where password authentication is used, the (Mandatory)
password gatekeeper required H.323 ID to register will be used as the username.
password authentication
from registrants, select the
Use password check box
and type the password.
Configuring the MCU
Prefix for Specifies an optional group Conferences and auto attendants registered with a gatekeeper
MCU of digits that are added to have a numeric identifier. The numeric identifier is a unique
registrations the beginning of each sequence of digits entered from a video-conferencing endpoint to
conference or auto connect directly to the conference or auto attendant. This
attendant's numeric eliminates the need for users to navigate additional menus or to
identifier before registering know the IP address of the MCU.
it with the H.323 To usefully partition the dialing space, you might need to ensure
gatekeeper. that all registrations from a single MCU start with the same
sequence of digits.
Using registration prefixes also can benefit large-scale dial plan
changes. For example, you can change all MCU registrations to
begin with "121" instead of "11" by changing a single MCU
configuration field rather than individually amending every
conference or auto attendant's associated numeric identifier.
If H.323 gatekeeper usage is disabled, this field will have no
effect.
Note that if you are also intending to use the MCU service prefix
(see below), Cisco recommends that you set both prefixes to the
same number.
MCU If required, specify a group This field is optional. If set, users dialing any number beginning
service of digits which the H.323 with this prefix will have their call directed to the MCU. This might
prefix gatekeeper may use to be useful if you want to create conferences in response to
identify calls to be routed to unknown E.164 numbers.
the MCU. Any numbers following the prefix will be identified by the MCU as
a conference or auto attendant number. For example, if a
conference has Numeric ID "3333" and you have set the service
prefix to be "121", then a user dialing "1213333" will be connected
to that conference.
This field will have no effect if H.323 gatekeeper usage is
disabled.
Note that if you are also intending to use the Prefix for MCU
registrations(see above), Cisco recommends that you set both
prefixes to the same number.
If the MCU is unable to match a call to a conference or auto
attendant, the action for Incoming calls to unknown E.164
number will be applied. This is a setting on the Settings >
Conferences page (see Configuring global conference settings).
This action can be set to Create new ad hoc conference.
Configuring the MCU
Allow This setting controls This would normally be Enabled; by setting it to Disabled, an
numeric ID whether conferences' administrator can prevent users from adding to the set of IDs
registration configured numeric IDs are registered with the configured gatekeeper, even if those users
for allowed to be registered enable the gatekeeper Numeric ID registration setting for
conferences with the gatekeeper. conferences they control. This may be desired when working with
This setting is the global certain types of H.323 gatekeeper whose behavior in some modes
control that allows or is to disconnect active calls when the set of registered IDs
disallows conferences to changes.
be registered with the This setting affects both the registration of numeric IDs configured
gatekeeper. for scheduled conferences and the registration of ad hoc
Individual conferences will conferences.
be registered or not This field will have no effect if H.323 Gatekeeper usage is set to
depending on the per- Disabled.
conference Numeric ID
registration setting which
is on the Add conference
page for scheduled
conferences and for ad hoc
conferences it is in the ad
hoc conference template.
Configuring the MCU
Send Select this option if you The ability of the MCU to send resource availability messages is
resource want the MCU to inform the useful in a network where there are multiple MCUs or where there
availability gatekeeper about its are several media blades in an MSE.
indications availability or non- In an environment with multiple conferencing devices registered
availability. This with the same gatekeeper, that gatekeeper should favor devices in
information will be used by the available state when choosing where to place new calls.
the gatekeeper when it is
selecting where to place ad For example, when one MCU sends the gatekeeper a message
hoc conferences. indicating that it is not available, the gatekeeper will then attempt
to use a different MCU for new ad hoc conferences.
Only use this option where
multiple MCUs are Resource availability indications are most useful where the
registered with the same thresholds are configured such that the MCU informs the
MCU service prefix on the gatekeeper that it is unavailable when its resources are nearly
same gatekeeper. used up.
If you select this option, you Conferences without any active participants do not contribute to
must configure the the conference count; any video port in use is added to the video
thresholds for conferences port count.
and/or video ports. When either threshold is equaled or exceeded, the MCU sends a
Thresholds: message to indicate that it is not available; when the resource
usage drops such that neither threshold is equaled or exceeded,
n Conferences: Enter any the MCU sends a message indicating that it is available.
number of conferences
between 0 and 200. (A You might choose to only configure one of the thresholds. You are
value of 0 will mean that probably aware of how your video conferencing resources tend to
the MCU will always be used by participants and you need to consider this when
indicate 'unavailable'.) configuring the thresholds. For example, you could have four
people who have each started an ad hoc conference; you might
n Video ports: Enter a know that it is usual for such conferences to end up having ten
number between 0 and participants. In this case, on a 40-port MCU you could set the
the number of video ports conference threshold to 4 to indicate that it will be out-of-resources
on your MCU; for very soon. On the same MCU if you set the video port threshold to
example, on an MCU 35 and left the conference threshold empty, another four or more
4205, there are 12 video people could begin ad hoc conferences on this MCU before the
ports, so enter a number participants expected in the original four conferences had dialed
between 0 and 12. (A in.
value of 0 will mean that
the MCU will always When switching from Standard to High Definition mode on an HD-
indicate 'unavailable'.) capable MCU, if the Video ports threshold is higher than the
number of available video ports, the MCU will change the
threshold value down to the number of video ports.
Gatekeeper status
The MCU also displays brief status information about its registrations with the configured gatekeeper.
To display a complete list of all IDs that the MCU is attempting to register with the configured H.323
gatekeeper, click the details link in the Number of active registrations row of the gatekeeper status table;
this takes you to the Active registrations page.
Configuring the MCU
H.323 Displays the IP address of the This information might be useful if the gatekeeper has
gatekeeper gatekeeper currently being used by been specified with a host name rather than with an IP
status the MCU. address.
If the MCU has been unable to reach the configured
gatekeeper and has instead registered with an
alternate gatekeeper, the status displayed here will be
"registered with alternate gatekeeper <IP address>".
Registered Displays the local IP address and port This information might be useful if the MCU has more
address number that the MCU has registered than one IP address, for instance if both Ethernet
with the gatekeeper. interfaces are in use.
Alternate Displays the number of 'alternate' Where the configured gatekeeper has told the MCU
gatekeepers gatekeepers configured on the H.323 about any configured 'alternate' gatekeepers and if the
available gatekeeper. This figure comes from MCU loses contact with the configured gatekeeper, the
the gatekeeper itself; if there are any MCU will attempt to register with each of the 'alternates'
'alternate' gatekeepers configured, the in turn. If none of the 'alternate' gatekeepers responds,
gatekeeper tells the MCU their IP the MCU will report that the registration has failed.
addresses. If the MCU successfully registers with an 'alternate'
gatekeeper:
n the H.323 gatekeeper status will indicate that
registration is with an 'alternate'
n the list of 'alternates' received from the new
gatekeeper will replace the previous list
n the MCU will only revert back to the original
gatekeeper if the 'alternate' fails and only if the
original gatekeeper is configured as an 'alternate' on
the current gatekeeper's list of 'alternates'
Note that if the MCU registers with an 'alternate' that

does not itself supply a list of 'alternates', the MCU will
retain the original list and if it loses contact with the
current gatekeeper, each one will be attempted from
the top again as before.
Resource Displays whether the gatekeeper is The possible statuses are:

availability configured to send resource n resources available
status availability indications and if it is, it
displays the current state of the n resources unavailable
resource availability status of the n <indications not configured>
MCU.
Number of Displays the number of E.164 It also shows how many registrations are in progress
active numbers plus H.323 IDs plus prefixes but are not fully registered yet.
registrations that the MCU has registered with the Full information on the gatekeeper registrations being
gatekeeper. made by the MCU can be seen by clicking on details;
this takes you to the Active registrations page.
H.323 ID Displays the identifier that the MCU For more information about the H.323 ID, refer to the
registration has used to register itself with the table above.
H.323 gatekeeper.
Configuring the MCU
MCU Displays the identifier that the For more information about this prefix, refer to the table
service gatekeeper has registered for calls to above.
prefix be routed to the MCU.
Displaying active gatekeeper registrations

To display a complete list of all IDs that the MCU is attempting to register with the configured H.323
gatekeeper, go to Settings > H.323and click details, shown next to the Number of active registrations
status entry. You are taken to the Active registrations page. This page shows the complete set of IDs that
the MCU is attempting to register with the configured H.323 gatekeeper, and includes the H.323 ID, prefixes,
and specific E.164 number registrations for active conferences and configured auto attendants.
Filters
You can configure filters so that only specific registrations are shown in the list. This may help you to find a
registration whose number or name you know if the list is very long.
The filtered registration list is automatically updated when you change the ID and Details filters; to stop
filtering the list either delete the filters or click Clear filters. If both the ID filter and the Details filter are
defined, the registration list will show only those entries which match both filters.
ID filter Type the ID, or a part of the ID for which you want to see details. The filtered registration list is
automatically updated when you
change the ID and Details filters.
Applying a filter will filter all
Details Type the text, or a part of the text that will appear in the "Details" registrations and display any that
filter column of the Registrations table. For example, type match, even if those registrations
'Conference' to filter the registrations to show all conferences are not on the page currently
that the MCU is attempting to register with the gatekeeper. displayed.
Registration list
The registration list shows, for each registered ID, the type of that ID (H.323 ID, prefix or E.164 number), the
object it relates to, and the status of that registration. If you want to modify or remove a specific registered
ID, click on the link in its Details column to be taken to the relevant configuration page.
Configuring SIP settings

To configure SIP settings on the MCU, go to Settings > SIP.
To allow conference participants with SIP endpoints to connect to the MCU by dialing a directory number
rather than an IP address, you must configure a SIP registrar. The settings on this page control the MCU's
interaction with the SIP registrar and with SIP endpoints. The MCU can register up to 50 URIs with the SIP
Registrar. This limit includes all conference Numeric IDs and the MCU's own URI.
If you need to register more than 50 SIP URIs, use prefix based call routing on a SIP proxy (for example, on
Cisco TelePrsence Video Communications Server (VCS)) to route calls to the MCU by prefix, rather than
Configuring the MCU
registering all the MCU's conferences with the Registrar. The proxy (such as VCS) strips the prefix and
leaves only the conference ID in the URI before proxying the call to MCU.
A SIP call will select the audio and video codecs to use from the set of those both allowed on the Settings >
Conference page and supported by SIP, unless the call is with an endpoint configured with a Custom codec
(refer to Configuring SIP endpoints for more information).
Refer to this table for assistance configuring the SIP settings. After making any configuration changes, click
Apply changes .
SIP registrar Enables the MCU to use a SIP When set to Disabled then no SIP registrar registrations are
usage registrar for registrations of attempted (and existing registrations are torn down),
numeric identifiers for its regardless of other per-conference settings.
conferences and/or auto When set to Enabled registrations with the registrar are
attendants. attempted, and calls can be made through the registrar. Note
that 'Use SIP registrar' must be Enabled when adding a
participant.
SIP registrar Identifies the network address of This can be specified either as a host name or as an IP
domain the SIP registrar to which MCU address. This field will have no effect if SIP registration
registrations should be made. settings is set to No registration. Note that square brackets
are mandatory for IPv6 addresses.
SIP registrar Choose between: Your choice is dependent on the type of SIP registrar you
type n Standard SIP: for non-Microsoft are using.
SIP registrars This field will have no effect if SIP registration settings is
n Microsoft OCS/LCS: for set to No registration.
Microsoft SIP registrars
Username The login name for the MCU on You need to configure the SIP registrar with details of the
the SIP registrar. devices that will register with it and create a login for each
device.
Note that this username will be used anywhere where one is
required in a SIP call; for example, it will be used where
authentication is required with a SIP server where no
registrar is used.
If you are using Microsoft OCS or LCS, you need to enter the
full URI (for example, [email protected]).
Password The password for the MCU on the You need to configure the SIP registrar with details of the
SIP registrar. devices that will register with it and create a login for each
device. The password configured on this page needs to
match the password in the SIP registrar.
Note that this username will be used anywhere where one is
required in a SIP call; for example, it will be used where
authentication is required with a SIP server where no
registrar is used.
Configuring the MCU
Allow This field controls whether any This would normally be Enabled; by setting it to Disabled, an
numeric ID conferences' configured numeric administrator can prevent users from adding to the set of IDs
registration IDs are allowed to be registered registered with the configured registrar, even if those users
for with the registrar. enable the registrar Numeric ID registration setting for
conferences This setting is the global control conferences they control. This may be desired when working
that allows or disallows with certain types of SIP registrars whose behavior in some
conferences to be registered with modes is to disconnect active calls when the set of
the SIP registrar. registered IDs changes.
Individual conferences will be This setting affects both the registration of numeric IDs
registered or not depending on configured for scheduled conferences and the registration of
the per-conference Numeric ID the numeric IDs of ad hoc conferences.
registration setting which is on This field will have no effect if SIP registrar usage is set to
the Add conference page for Disabled.
scheduled conferences and for
ad hoc conferences it is in the ad
hoc conference template.
Configuring the MCU
SIP call settings

SIP proxy Identifies the network If set, the proxy is used for all SIP calls, whether through a registrar
address address of the SIP proxy. or not. Note that square brackets are mandatory for IPv6 addresses.
Maximum Select a maximum bit Microsoft OCS/LCS clients will try to use the maximum bit rate that
bit rate from rate to use from Microsoft the MCU advertises during the initial call setup. In most scenarios,
Microsoft OCS/LCS clients. you will not want OCS/LCS clients to use the Default bandwidth from
OCS/LCS MCU that is configured on the Settings > Conferences page
clients (Configuring global conference settings). Use this setting to select
an appropriate bit rate for Microsoft OCS/LCS clients.
<limit disabled> will cause the MCU to advertise the Default
bandwidth from MCU.
Outgoing Identifies the protocol to If your SIP devices use TCP, select TCP as the outgoing transport. If
transport be used for call control your SIP devices use UDP, select UDP as the outgoing transport. If
messages for outgoing you want to use encrypted SIP, select TLS. Note that if you want to
call connections. use TLS, you must have the encryption feature key (or the Secure
management feature key) and the TLS service must be enabled on
the Network > Services page.
Note that this MCU-wide setting can be overridden on a per-
configured endpoint basis if you require different settings for
individual endpoints. For more information about configuring SIP
endpoints, refer to Configuring SIP endpoints
Using TLS for call setup is not sufficient for the call to be considered
encrypted such that it can participate in a conference which requires
encryption. Where encryption is required in the conference
configuration, a SIP call must use SRTP. For more information about
SIP encryption, refer to Configuring encryption settings.
The MCU can accept connections on TCP, UDP, and TLS providing
those services are enabled on the Network > Services page
(Configuring network services).
Use local If this option is selected, Select this option if your environment dictates that the SIP registrar
certificate the MCU will send its must receive the local certificate. Often, the SIP registrar will not
for outgoing local certificate if require the local certificate from the MCU, however, for most
connections requested when circumstances we recommend that you select this option.
and registering with the SIP
registrations registrar and when
making outgoing TLS
calls.
Configuring streaming and ConferenceMe settings

You can choose to enable either streaming or the ConferenceMe software endpoint on your MCU.
To configure Streaming and ConferenceMe settings, go to Settings > Streaming.
To enable streaming, under Streaming and ConferenceMe settings, select Streaming in the Enable drop-
down menu.
Configuring the MCU
To enable ConferenceMe, under Streaming and ConferenceMe settings, select ConferenceMe in the
Enable drop-down menu.
You can choose to have neither streaming nor ConferenceMe enabled on your MCU. To do this, select None
from the Enable drop-down box.
Before your MCU is able to accept calls from ConferenceMe, a feature key must be installed on your MCU.
ConferenceMe is included in the Web conferencing option. If you have purchased the Web conferencing
option for your MCU, you do not need to install an additional feature key.
Configuring streaming settings

You can configure two streaming options that will be available for users to choose between when streaming
conferences. For each streaming option, you must select a media player and a bit rate.
You can configure the MCU to support either (or both of) unicast or multicast streaming. Unicast streaming
involves a direct connection between the MCU and the individual user. Multicast streaming involves
transmitting a single copy of the video or audio stream to multiple recipients. When choosing to support
multicast streaming, ensure that your network has been properly configured to avoid network flooding.
Streaming & ConferenceMe settings
Enable Select whether to enable streaming, To enable streaming, select Streaming from the drop-
ConferenceMe, or neither. down menu.
To enable ConferenceMe, select ConferenceMe from the
drop-down menu.
If you would like to disable both streaming and
ConferenceMe, select None.
Codec and bit rate choices
Name The MCU is configured with two The name is optional - if not specified, the choices offered
streaming rates, each comprising to users will simply show the details of the audio and video
audio and video encoding formats codecs, together with the overall media bit rate.
(codecs) and overall (i.e. combined)
media bit rate. The names you enter
are the choices offered to users when
streaming.
This is intended to make the choice
easier for potentially non-technical
users; for instance, one rate could be
named "low bit rate" and the other
"high bit rate".
Player Select from the available media It is not possible to use Windows Media Player to stream
format players. conferences in multicast mode.
Configuring the MCU
Streams Sets the audio and video combination Typically, when two streaming rates are used, one is set
to use, and the overall media bit rate. up as a low bit rate combination and the other configured
to use a higher bit rate. This enables those users with a
low bandwidth connection to achieve useful streaming
while at the same time allowing those with a high
bandwidth link to take advantage of enhanced video.
The available options vary depending on which media
player you have chosen.
Multicast Choose whether to use the specified Setting any Multicast parameters to Enabled will only be
streaming rate for multicast. useful if the multicast media IP addresses and port
If this is set to Enabled then for any numbers are also configured - see below.
conference with Streaming set to It is not possible to use Windows Media Player to stream
Multicast or Unicast and multicast, conferences in multicast mode.
multicast audio and video streams will
be transmitted according to the
corresponding streaming settings.
Note that multicast streaming is not
supported on IPv6.
Multicast
IP Identifies the range of IPv4 or IPv6 If this address range is not configured, the MCU cannot
address addresses to which multicast transmit multicast conference media.
range streaming media should be sent. Any changes you make to the multicast IP address ranges
or port ranges are not immediately effective on any live
streaming sessions. To force an immediate change, you
need to disable and re-enable global multicast streaming.
IP port Sets the range of port numbers to This UDP port number range is used in conjunction with
number which the media will be sent to this the IP address range.
range range of IPv4 or IPv6 addresses. You must set both the start and end port numbers to
transmit multicast conference media.
Windows Media Player
Protocol Identifies the protocol used by MMS over UDP is a low latency/ high throughput protocol,
Windows Media Player to stream data. while MMS over TCP includes extra reliability, though
Note that v11 only supports HTTP; it no extra processing power is required. Both use the
longer supports MMS over UDP or streaming port, so if a restrictive firewall is present HTTP
MMS over TCP. may be necessary.
Auto negotiation attempts to open the most efficient
connection, switching protocols if unable to do so, but on
some systems this is not efficient. Cisco recommends that
you select to use UDP/TCP/HTTP rather than auto-
negotiation.
Configuring ConferenceMe settings

Refer to this table for assistance setting up ConferenceMe. After you have completed the fields, click Apply
changes.
Configuring the MCU
Allow fall back Controls the ability of the MCU to connect ConferenceMe can connect using either UDP or
to media using using TCP if a UDP connection is not TCP. When connecting using UDP,
TCP available. ConferenceMe will have better network
performance, resulting in better video being sent
to and received from the MCU.
Allow Enabling this option allows ConferenceMe

ConferenceMe users to access a small subset of web user
to use web interface pages that allow them to join
service conferences via ConferenceMe and invite
other users to join the conference.
Maximum The maximum number of ConferenceMe Allows you to define the number of
ConferenceMe participants allowed on the MCU. ConferenceMe connections on your MCU, from a
connections minimum of 0 to a maximum of 12. That is, you
can have the defined number of participants in
one conference or shared across several
conferences.
Maximum The maximum bandwidth that can be sent

bandwidth from your MCU to ConferenceMe.
from MCU
Maximum The maximum bandwidth that can be

bandwidth to received by your MCU from
MCU ConferenceMe.
Configuring content settings

The content settings affect the behavior of the MCU with regard to H.239 and BFCP (Binary Floor Control
Protocol).
H.239 is the protocol that allows for an additional video channel (known as the content channel) alongside the
main video channel in a video-conferencing call that uses H.323; BFCP is a protocol that allows for an
additional video channel (known as the content channel) alongside the main video channel in a video-
conferencing call that uses SIP.
For example, a conference participant may want to contribute a slide presentation from a laptop within a
video conference.
For more information about content support in conferences, refer to Content channel video support.
To access these settings, choose Settings > Content.
Refer to this table for assistance configuring the content settings. After making any configuration changes,
click Apply changes.
Configuring the MCU
Content Controls whether the MCU as a whole is If this setting is Enabled, you can still enable or
status permitted to use content. disable the use of content on a per-conference basis.
For more information about configuring individual
conferences, refer to Adding and updating
conferences.
If this setting is Disabled, no conference will be able to
use content.
If this setting is H.239 only, no conference will be able
to use BFCP content.
Certain video conferencing endpoints and
infrastructure such as gatekeepers may not operate
correctly when communicating with equipment (such
as the MCU) which declares H.239 capability. It may
therefore be necessary to set this to Disabled in order
to work with legacy devices (this will, of course, also
prevent content video streams being used with any
H.239- or BFCP-aware equipment).
Display Sets whether the MCU will render If there is an active content channel for a conference, it
content in content channel data in endpoints' main may be that the MCU is unable to open a content
normal video channels. channel to a particular endpoint. For instance, that
video endpoint may have no content capability. Passthrough
channel content cannot be sent in the main video channel. The
message Content source (main video) - No effect in
passthrough mode is displayed.
In these cases, if this option is set to Enabled, the
MCU will display the content channel video within a
pane of the currently selected conference layout. In
these cases, you might also want to enable the
Automatically make content channel important
option in the Settings > Conferences page which will
make the content channel important at the same time.
Note that SIP endpoints receive content from the MCU
in the normal video channel (rather than in a separate
channel). For this reason, this option must be enabled
to allow SIP participants to see content.
Video fast If this option is Enabled, the MCU will When this mode is active, it can prevent a large
update ignore fast update requests for a number of keyframes being sent in the shared content
request conference's content video channel video encoding in response to fast update requests
filtering received from endpoints whose from a single endpoint. A high number of keyframes
connections are experiencing problems. may reduce the video quality of the content channel
for all conference participants, including those with
good connections to the MCU.
Configuring the MCU
Web Sets the bandwidth of the content Just as there is a single content video stream sent to
viewing channel video stream sent to streaming all content-capable video conferencing endpoints in a
applet viewers. conference, there is a single content channel video
bandwidth stream sent to all streaming viewers.
This option is only available if the MCU This option allows the bandwidth of the streamed
web conferencing (WCO) feature key is content channel video to be set. While in general a
present. higher value means a greater frame rate (and thus
better video quality), it is important to not set this value
too high (i.e. higher than the available TCP network
bandwidth between the MCU and viewers' machines)
to avoid degradation resulting from lost data.
Markup of If Enabled, people viewing the content Changing this setting has an immediate effect:
content channel stream via a web browser will be n if changed to Disabled, it will not be possible for
channel able to add markup to that video stream existing viewers to complete markup currently in
video such as graphics and text. This markup progress
will then be visible to all content channel
viewers, both those viewing via n if changed to Enabled, existing streaming viewers
streaming and those connected via will gain the ability to add markup
videoconferencing endpoints.
This option is only available if the MCU

web conferencing (WCO) feature key is
present.
Automatic Allows for rapid swapping between The MCU applies this feature unit-wide The MCU
content content from different participants in a applies this feature unit-wide/blade-wide. Therefore
handover video conference. In a conference where when it is enabled, all conferences on the MCU will
a participant is sending content, this allow automatic content handover.
feature allows another endpoint to start This option is disabled by default.
sending content without having to wait for
the current content provider to stop
sending content from his computer.
Media port settings

This topic only applies to the MCU 4500 Series and the MCU MSE 8510.
The MCU has following media port modes and capacities:
Media Capacity
port
mode
nHD Up to w360p at 30fps.
SD Up to w448p at 30fps.
HD Up to 720p at 30fps or w448p at 60fps.
Configuring the MCU
HD+ Up to 1080p at 30fps (asymmetric), or 720p at

60fps, however, endpoints will only be allowed to
send 720p at 30fps or w448p at 60fps. The MCU
will send higher resolutions by using multi-pane
layouts.
Full Up to 1080p at 30fps (symmetric), or 720p at

HD 60fps.
Note that SD and nHD modes are not supported on clustered MCU MSE 8510 blades.
For information about the number of ports available on the different models of MCU, refer to MCU port matrix.
On the MCU MSE 8510, each Full HD and HD+ participant requires four media port licenses. Each HD
participant requires two media port licenses. Each SD participant requires one media port license. Each nHD
participant requires 0.5 of a port license. Therefore, to achieve the full capacity in Full HD mode you need to
allocate 60 port licenses to the blade, and for HD+ mode 80 media port licenses. To achieve full capacity in
HD mode you need to allocate a total of 40 media port licenses to the blade. To achieve the full capacity in
SD mode you need to allocate a total of 80 media port licenses to the blade. nHD mode requires 40 licenses
(i.e. each port consumes 0.5 of a license). For information on how to allocate further ports to your blade, see
the Supervisor online help.
Selected option
The selected option section shows you how many ports are available for each type of connection in the
selected mode. The number of available ports will change when you switch between modes in the drop down
menu. This is useful as it allows you to see the port availability before you enable either mode and restart the
MCU.
Media The required media port capacity. Choose from Full HD, HD+, HD, SD or nHD.
port mode
Full high The number of 1080p30 (symmetric) video ports available. Note: This is to transmit and receive at
definition this resolution.
video
ports
High The number of 1080p30 (asymmetric) video ports available. Note: This is to transmit at this
definition resolution only.
plus video
ports
High The number of 720p30 video ports available.

definition
video
ports
Standard Up to w448p at 30fps. Only available on the MCU 4501 and MCE MSE 8510.
definition
video
ports
Configuring the MCU
nHD Up to w360p at 30fps. MCU MSE 8510 only.

video
ports
Dedicated The number of dedicated streaming and content ports available. Where streaming and content
streaming ports are provided, when streaming and content ports are used up, video ports will not be allocated
and to streaming viewers or providers of content. Where there are no streaming and content ports,
content conferences with streaming viewers and conferences with content will use available video ports.
ports
Additional The number of audio-only ports available. Each audio port can be used by one voice-only
audio participant in a video conference. When audio-only ports are unavailable, voice-only participants
ports will use available video ports.
On HD-capable MCUs, the additional audio ports value is 0 when the Media port mode is either
SD or nHD.
Configuring encryption settings

You can configure the MCU to encrypt connections to and from H.323 and SIP endpoints.
The encryption technology that the MCU uses for encryption to and from H.323 endpoints is Advanced
Encryption Standard (AES).
The encryption technology that the MCU uses for encryption to and from SIP endpoints is Secure Real-time
Transport Protocol (SRTP).
To use encryption, you must have the Encryption feature key present on the MCU. For information about
installing feature keys, refer to Upgrading the firmware. To access encryption settings, go to
Settings > Encryption.
Encryption is used when both devices in a call agree to use encryption; by default if one of the devices
cannot use encryption (for example if a SIP endpoint does not support SRTP), the MCU will allow the call to
be unencrypted, unless the conference configuration dictates that encryption is Required. Where encryption
is required, calls that cannot used encryption will not be allowed.
When encryption is in use to and from H.323 endpoints, the MCU will encrypt audio, video, and content
media. It does not encrypt control or authentication information.
When encryption is in use to and from SIP endpoints, the MCU will encrypt audio and video media using
SRTP. Control or authentication information can also be encrypted using TLS. For more information refer to
Using encryption with SIP, below.
You can:
n configure the MCU to advertise its ability to encrypt connections, such that it will use encryption if an
H.323 endpoint can use AES encryption.
n configure the MCU to advertise its ability to encrypt connections, such that it will use encryption if a SIP
endpoint can use SRTP encryption.
n configure the MCU so that the default encryption option for new conferences is either Optional or Required.
Be aware that anyone creating a new conference will be able to set the encryption setting for the
conference to either Optional or Required.
n force new ad hoc conferences to use encryption (by correctly configuring the ad hoc conference template,
see Using conference templates).
Configuring the MCU
Note that using encryption does not affect the number of ports that are available on the MCU.
Note that the MCU will not show thumbnail previews on the Conference participant page if encryption is
required for a conference. If you have the Show thumbnail images option selected on the Settings > User
interface page, thumbnail previews will be shown for conferences where encryption is optional and there are
encrypted participants.
Refer to this table for assistance configuring the encryption settings. After making any configuration
Encryption Whether the MCU is able to use When encryption status is Enabled, the MCU advertises
status encryption or not. itself as being able to use encryption and will use encryption
if required to do so by an endpoint. If this setting is Enabled,
you can enable or disable the use of encryption on a per-
conference basis.
If this setting is Disabled, no conference will be able to use
encryption.
SRTP Select the setting for media For more information refer to Using encryption with SIP,
encryption encryption for SIP calls: below.
n All transports: If encryption is When disabled, the MCU will not advertise that it is able to
used for a call, the media will be encrypt using SRTP. It is only necessary to disable SRTP if it
encrypted using SRTP is causing problems.
regardless of transport
mechanism used for call control
messages.
n Secure transports (TLS) only: If
encryption is used for a call, the
media will only be encrypted in
calls that are set up using TLS.
n Disabled: SRTP will not be used
for any calls. The MCU will not
encrypt media for SIP calls.
Using encryption with SIP

The MCU supports the use of encryption with SIP. When encryption is in use with SIP, the audio and video
media are encrypted using Secure Real-time Transport Protocol (SRTP). When using SRTP, the default
mechanism for exchanging keys is Session Description Protocol Security Description (SDES). SDES
exchanges keys in clear text, so it is a good idea to use SRTP in conjunction with a secure transport for call
control messages. You can configure the MCU to also use Transport Layer Security (TLS) which is a secure
transport mechanism that can be used for SIP call control messages.
Using TLS for call setup is not sufficient for the call to be considered encrypted such that it can participate in
a conference which requires encryption. Where encryption is required in the conference configuration, a SIP
call must use SRTP.
To configure the MCU to use SRTP to encrypt media in calls that are set up using TLS:
Configuring the MCU
1. You must have the encryption feature key installed on your MCU.
2. Go to Settings > Encryption and set:
l Encryption status to Enabled.
l SRTP encryption to Secure transports (TLS) only.
3. Go to Settings > SIP and set Outgoing transport to TLS. To allow the MCU to accept incoming calls
that use TLS, go to Network > Services and ensure that Encrypted SIP (TLS) is selected.
Note: It is possible to make encryption the default on newly created conferences by setting the Encryption
field on the conference template settings to Required. Go to Conferences > Templates.
Configuring security settings

To configure security settings, go to Settings > Security.
Security settings
Advanced Advanced account security mode causes the MCU to hash passwords before storing them in the
account configuration.xml file (see below). Note that hashing user passwords is an irreversible process.
security Before you enable advanced account security mode, we recommend that you back up your
mode configuration. The MCU gives you the option to do that on a new screen after you select the
Enabled option in the Advanced account security mode setting.
If you enable advanced account security mode, all current passwords (created when the MCU
was not in advanced account security mode) will expire and users must change them.
Advanced account security mode is described in greater detail below.
Redirect Enable this option to have HTTP requests to the MCU automatically redirected to HTTPS.
HTTP This option is unavailable if either HTTP (Web) or HTTPS (Secure web) access is disabled on
requests to the Network > Services page.
HTTPS
Idle web The timeout setting for idle web sessions. The user must log in again if the web sessions expires.
session The timeout value must be between 1 and 60 minutes. Note that status web pages that auto-
timeout refresh will keep a web session active indefinitely. You can configure the MCU not to auto-
refresh those pages; to do so, go to Settings > User interface .
Serial console settings
Hide log The serial console interface displays log messages. If that is considered to be a security
messages weakness in your environment, select this option to hide those messages.
on console
Disable Select this option for enhanced serial port security.

serial input
during
startup
Configuring the MCU
Require Select this option to require an administrator login by anyone attempting to connect to the MCU
administrator via the console port. If this is not enabled, anyone with physical access to the MCU (or with
login access to your terminal server) can potentially enter commands on the serial console.
Idle console If you have enabled Require administrator login , you can configure a session timeout period.
session The timeout setting for idle console sessions. The admin must log in again if the console
timeout sessions expires. The timeout value must be between 1 and 60 minutes.
Advanced account security mode

You can configure the MCU to use advanced account security mode. Advanced account security mode has
the following features:
n The MCU will hash passwords before storing them in the configuration.xml file (see below)
n The MCU will demand that passwords fullfil certain criteria, using a mixture of alphanumeric and non-
alphanumeric (special) characters (see below)
n Passwords will expire after 60 days
n A new password for an account must be different from the last ten passwords used with that account
n The MCU will disable a user's account if that user incorrectly enters a password three times consecutively.
If this is an admin account, it is disabled for 30 minutes; for any other account, it is disabled indefinitely (or
until you, the administrator, re-enable the account from the User page)
n Non-administrator account holders are not allowed to change their password more than once in any 24 hour
period
n Administrators can change any user account’s password and force any account to change its password by
selecting Force user to change password on next login on the User page. Administrators can prevent
any non-administrator account from changing its password by selecting Lock password on the User
page.
n The MCU will disable any non-administrator account after a 30 day period of account inactivity. To re-
enable the account, you must edit that account's settings on the User page
If you enable advanced security, all current passwords (created when the MCU was not in advanced account
security mode) will expire and users must change them.
When using Advanced account security mode, we recommend that you rename the default administrator
account. This is especially true where the MCU is connected to the public internet because security attacks
will often use “admin” when attempting to access a device with a public IP address. Even on a secure
network, if the default administrator account is “admin”, it is not inconceivable that innocent attempts to log
into the MCU will cause you to be locked out for 30 minutes.
We recommend that you create several accounts with administrator privileges. This will mean that you will
have an account through which you can access the MCU even if one administrator account has been locked
out.
If there are applications accessing the MCU, for example TMS, Conference Director, or any other API
application, we recommend that you create dedicated administrator accounts for each application.
Configuring the MCU
Hashing passwords
In advanced account security mode, the MCU will hash passwords before storing them in the
configuration.xml file. The configuration.xml file is used for backing up and restoring the configuration of the
MCU (see Upgrading and backing up the MCU). If you do not select to use advanced password security, all
user passwords are stored in plain text in the configuration.xml; this might be a security issue. If you select to
use advanced password security, they will not be stored anywhere on the MCU in plain text; instead the
passwords will be stored as hash sums. Note that hashing user passwords is an irreversible process.
Password format
In advanced account security mode, passwords must have:

n not more than two consecutive repeating characters. That is, two repeating characters are allowed, three
are not
In advanced account security mode, a new password must be different to the previous 10 passwords that
have been used with an account.
Expiring passwords
Configuring network and system settings

Configuring network settings
To configure the network settings on the MCU and check the network status, go to Network > Port A or
Network > Port B.
The MCU has two Ethernet interfaces, Port A and Port B. The configuration pages for the two interfaces look
and behave similarly, and so are described together. Differences will be noted as appropriate.
Port A and Port B can be configured to be allocated their IP addresses by DHCP (IPv4) or SLAAC/DHCPv6
(IPv6). Connect Port A to your local network and connect Port B to a second subnet or the internet depending
on your application of the MCU.
On this page:
n IP configuration settings
n IP status
n Ethernet configuration
n Ethernet status
IP configuration settings
These settings determine the IP configuration for the appropriate Ethernet port of the MCU. When you have
finished, click Update IP configuration.
IPv4 configuration
IP Specifies whether the port should be configured manually It is not possible to disable a port if
configuration or automatically. If set to Automatic via DHCP the MCU it is being used to access the web
obtains its own IP address for this port automatically via user interface, however, it can be
DHCP (Dynamic Host Configuration Protocol). If set to disabled via the serial connection.
Manual the MCU will use the values that you specify in To disable a port that is currently
the Manual configuration fields below. being used to access the web
interface via this field, change to a
different port for web interface
access.
Manual configuration
IP address The dot-separated IPv4 address for this port, for example You only need to specify this option
192.168.4.45 if you have chosen Manual IP
configuration, as described above.
If IP configuration is set to
Automatic by DHCP this setting will
be ignored.
Subnet mask The subnet mask required for the IP address you want to
use, for example 255.255.255.0
Default The IP address of the default gateway on this subnet, for

gateway example 192.168.4.1
IPv6 configuration
IP Specifies whether the port should be configured manually

configuration or automatically, or disabled. If set to Automatic via
SLAAC/DHCPv6 the MCU obtains its own IP address for
this port automatically. The protocol used will be SLAAC,
Stateful DHCPv6, or Stateless DHCPv6 as indicated by
the ICMPv6 Router Advertisement (RA) messages. If set
to Manual the MCU will use the values that you specify in
the Manual configuration fields below.
IPv6 address The (hexadecimal) colon-separated IPv6 address for this You only need to specify this option
port, for example [2001:db8:168:4::45]. if you have chosen Manual IP
See Automatic IPv6 address preferences for more configuration, as described above.
information about IPv6 addresses that are assigned If IP configuration is set to
automatically. Automatic via SLAAC/DHCPv6 this
setting is ignored.
When you enter an IPv6 address
anywhere in the user interface, the
address must be enclosed in
square brackets [ ].
Prefix length The (decimal) prefix length value for the global IPv6
address for this port. In the above IPv6 address example,
the prefix length is 64.
Default Optionally, specifies the IPv6 address of the default The address can be global or link-
gateway gateway on this subnet. local.
IP status
Use the IP status fields to verify the current IP settings for the appropriate Ethernet port of the MCU, which
were obtained using DHCP/SLAAC or configured manually (see IP configuration settings) including:
n DHCP
n IP address
n Subnet mask
n Default gateway
n DHCPv6
n IPv6 address
n IPv6 default gateway
n IPv6 link-local address
Ethernet configuration
These settings determine the Ethernet settings for the appropriate port of the MCU. Refer to the table for
assistance with these settings. When you have finished, click Update Ethernet configuration.
Ethernet Specify whether you want this Ethernet port It is important that your Ethernet settings match those
settings to automatically negotiate its Ethernet of the device to which this port is connected. For
settings with the device it is connected to, example, both devices must be configured to use
or if it should use the values that you automatic negotiation, or both configured with fixed
specify in the Manual configuration fields and matching speed and duplex settings (see below).
below.
Speed Identifies the connection speed: 10 Mbit/s The connection speed must match that of the device to
or 100 Mbit/s. Use automatic negotiation if which this port is connected.
a connection speed of 1000 Mbit/s is You only need to select this option if you have chosen
required. Manual Ethernet settings, as described above.
Duplex Identifies the connection duplex mode: The duplex setting must match that of the device to
n Full duplex which this port is connected.
Both devices can send data to each other You only need to select this option if you have chosen
at the same time Manual Ethernet settings, as described above.
n Half duplex
Only one device can send to the other at
a time
Ethernet status
Link Indicates whether this Ethernet port is

status connected to or disconnected from the
network.
Speed The speed (10/100/1000 Mbit/s) of the This value is negotiated with the device to which
network connection to the MCU on this port. this port is connected or based on your Manual
configuration selected above.
Duplex The duplex mode (Full duplex or Half duplex) This value is negotiated with the device to which
of the network connection to this port. this port is connected or based on your Manual
configuration selected above.
MAC The fixed hardware MAC (Media Access This value cannot be changed and is for
address Control) address of this port. information only.
Packets Displays a count of the total number of When troubleshooting connectivity issues, this
sent packets sent from this port by the MCU. This information can help you confirm that the MCU is
includes all TCP and UDP traffic. transmitting packets into the network.
Packets Displays a count of the total number of When troubleshooting connectivity issues, this
received packets received by this port of the MCU. information can help you confirm that the MCU is
This includes all TCP and UDP traffic. receiving packets from the network.
Statistics: These fields display further statistics for this Use these fields for advanced network diagnostics,
port. such as resolution of problems with Ethernet link
n Multicast packets sent speed and duplex negotiation.
n Multicast packets received

n Total bytes sent
n Total bytes received
n Receive queue drops
n Collisions
n Transmit errors
n Receive errors
Automatic IPv6 address preferences

The table below details the address assignment preferences that are applied for IPv6 addressing based on
the ICMPv6 Router Advertisements received when port configuration is set to Automatic.
RA flags Preferred address
a o m
0 0 0 Stateful DHCPv6
1 0 0 SLAAC
1 1 0 Stateless DHCPv6
a: ICMPv6 prefix information, auto flag

o: ICMPv6, other flag
m: ICMPv6, managed flag
Configuring DNS settings

To configure DNS settings on the MCU, go to Network > DNS. These settings determine the DNS
configuration for the MCU.
Click Update DNS configuration after making any changes.
DNS configuration
DNS Select a DNS server If you select Manual, you must configure the name server(s) on this
configuration preference from the list page. If you select one of the DHCP options, the MCU receives its
or select Manual to nameserver address via DHCP on the interface you select.
specify DNS settings If Automatic via DHCP (IPv4) or Automatic via SLAAC/DHCPv6 (IPv6)
manually. is selected for IP configuration (on the Ethernet Port's configuration
page), no DNS name server will be available until the MCU receives
the address via DHCP on that interface.
For example, if you select Via Port A DHCPv6 for DNS configuration,
you must ensure that Port A is configured to use DHCPv6. Do this by
going to the Network > Port A page and selecting Automatic via
SLAAC/DHCPv6 in the IP configuration field of the IPv6 interface.
Note that if the DHCP server on your network does not supply DNS
configuration information, then the MCU will have no ability to look up
names. Additionally, for IPv6 the Router Advertisment packets
determine whether or not DHCPv6 is used.
Host name Specifies a name for Depending on your network configuration, you may be able to use this
the MCU. host name to communicate with the MCU, without needing to know its
IP address.
Name server The IP address of the

name server.
Secondary Identifies an optional The secondary DNS server is only used if the first is unavailable. If the
name server second name server. first server returns that it does not know an address, the secondary
DNS server will not be queried.
Domain Specifies an optional This option can allow you to use non-fully qualified host names when
name (DNS suffix to add when referring to a device by host name instead of IP address.
suffix) performing DNS For example, if the domain name is set to cisco.com, then a request to
lookups. the name server to look up the IP address of host endpoint will
actually lookup endpoint.cisco.com.
Viewing DNS status

Use the DNS status fields to verify the current DNS settings for the MCU, including:
n Host name
n Name server
n Secondary name server
n Domain name (DNS suffix)
Configuring IP routes settings

If the Video Firewall feature is enabled (see Upgrading the firmware), you will need to set up one or more
routing settings to control how IP traffic flows in and out of the MCU.
It is important that these settings are configured correctly, or you may be unable to make calls or access the
web interface.
To configure the route settings, go to Network > Routes.
On this page:
n Port preferences
n IP routes configuration
n Current IP status
Port preferences
If both Ethernet ports are enabled, it is necessary to specify which port is used in certain special
circumstances. Make the appropriate selections described below. Click Apply changes.
IPv4 In the absence of more specific routing (see IP routes If an Ethernet port is disabled,
gateway configuration) the MCU sends packets to the default gateway. you cannot specify that the
preference Each port can have a different default gateway but the MCU default gateway for that port is
only permits one to be in use at a time, so this option selects the one to use. See also Routes
which default gateway will be used for IPv4 packets. behavior with disabled ports
below.
IPv6 In the absence of more specific routing (see IP routes If an Ethernet port is disabled,
gateway configuration) the MCU sends packets to the default gateway. you cannot specify that the
preference Each port can have a different default gateway but the MCU default gateway for that port is
only permits one to be in use at a time, so this option selects the one to use. See also Routes
which default gateway will be used for IPv6 packets. behavior with disabled ports
below.
IP routes configuration
In this section you can control how IP packets should be directed out of the MCU. You should only change
this configuration if you have a good understanding of the topology of the network(s) to which the MCU is
connected.
Configuration of routes is divided into two sections: addition of new routes, and the display and removal of
existing routes.
Adding a new IP route
To add a new route, enter the details using the table below for reference. Click Add IP route to make the
addition. If the route already exists, or aliases (overlaps) an existing route, you will be prompted to correct the
problem and try again. The MCU can support up to 128 routes in total.
IP Use these fields to define the type of IP addresses to To route all IP addresses in the range
address which this route applies. 192.168.4.128 to 192.168.4.255 for
/ mask IPv4 addresses must be in the dot-separated IPv4 example, specify the IP address as
length format and IPv6 addresses must be in hexadecimal 192.168.4.128 and the mask length as 25, to
colon-separated IPv6 address format, while the mask indicate that all but the last seven bits
length is chosen in the mask length field. IPv6 address are fixed.
addresses must be enclosed in square brackets.
The mask field specifies how many bits of the
address are fixed; unfixed bits must be set to zero in
the address specified.
Route Use this field to control how packets destined for You may select Port A, Port B or Gateway. If
addresses matching the specified pattern are routed. Gateway is selected, specify the IP address
of the gateway to which you want packets to
be directed.
Selecting Port A results in matching packets
being routed to Port A's default gateway
(see Configuring network settings).
Selecting Port B will cause matching
packets to be routed to Port B's default
gateway.
If Ethernet Port B is disabled, the option to
route packets to Port B will be disabled.
Viewing and deleting existing IP routes
Configured routes are listed below the Add IP route section in a separate section each for IPv4 and IPv6.
For each route, the following details are shown:
n Destination: The IP address or address block that the route applies to.
n Gateway: The IP address of the gateway where matching packets will be routed through. This can be ‘-’ if
the destination is in the local subnets, the IP address of a default gateway of a particular network interface,
or the IP address of a user specified gateway.
n Port: Physical network interface that matching packets will be sent through.
n Type: Whether the route has been configured automatically as a consequence of other settings, or added
by the user as described above.
The default route is configured automatically in correspondence with the Default gateway preference field
(see Port preferences) and cannot be deleted. Any packets not covered by manually configured routes will be
routed according to this route.
Manually configured routes may be deleted by selecting the appropriate check box and clicking Delete
selected.
Routes behavior with disabled ports
If you disable the Ethernet port that is currently specifying the default gateway, then there is no default
gateway and the only destinations that are reachable are those that are either on the same subnet as the
enabled Ethernet port or are covered by an explicit route that uses that port.
Similarly, if you disable the Ethernet port that is used by an explicit route, then destinations that are covered
by that route cease to be reachable.
Note: Be very careful when changing routing as it is possible make the MCU unreachable from your PC (or
any device used to connect to the web interface). You need to ensure that at all times one of the following is
true:
n The MCU has an enabled interface on the same subnet as the PC.
n The MCU has an explicit route that includes the PC's address and goes through an enabled interface.
n The MCU does not have an explicit route that includes the PC's address but does have a default route
through an enabled interface that reaches the PC.
Configuring IP services
To configure IP services, go to Network > Services.
Use this page to control the type of services that may be accessed via Ethernet ports A and B. For example,
if one Ethernet port is connected to a network outside your organization's firewall, you can restrict the level of
access that external users are entitled to on that port by, for example, enabling secure web for IPv4 and IPv6.
To prevent accidental lock-outs, the system does not allow you to disable the service that is currently being
used to administer the MCU. For example, if you are configuring the gateway over HTTP and coming in on
Port A, then the option to change the HTTP service for Port A will be unavailable in the interface.
Refer to the table below for more details.
In addition to controlling the Ethernet interfaces over which a service operates, this page also allows an
administrator to specify the port number on which that service is provided. If the port number for a service is
changed, it is necessary to ensure that the new value chosen does not clash with the port number used by
any of the other services. However, in most circumstances, the pre-configured default values will suffice.
The settings on this page apply to both IPv4 and IPv6 addressing. The page displays the IPv4 and/or IPv6
values per port, depending on whether IPv4 and/or IPv6 are enabled for the port. When specifying settings
use the appropriate column for the required addressing scheme.
Note that by default SNMP Traps are sent to UDP port 162 (on the destination network management station);
this is configurable. For more information, refer to Configuring SNMP settings.
To reset all values back to their factory default settings, click Reset to default and then click Apply
changes.
TCP service
Web Enable/disable web access on the Web access is required to view and change the MCU
specified interface or change the web pages and read online help files. If you disable web
port that is used for this service. access on both Ports A and B you will need to use the
serial console interface to re-enable it.
Note that QuickTime uses RTSP by default which is
listed as Streaming (other) on the Network > Services
page. However, the QuickTime player can be configured
to use HTTP (that is it will come from the web service
port) instead.
If you require advanced security for the MCU, disable
web access.
If a port is disabled, this option will be unavailable.
Secure web Enable/disable secure (HTTPS) This field is only visible if the MCU has the Secure
web access on the specified management (HTTPS) feature key or an Encryption
interface or change the port that is feature key installed. For more information about
used for this service. installing feature keys, refer to Upgrading and backing
up the MCU.
By default, the MCU has its own SSL certificate and
private key. However, you can upload a new private key
and certificates if required. For more information about
SSL certificates, refer to Configuring SSL certificates.
Incoming Enable/disable the ability to Disabling this option will not prevent outgoing calls to
H.323 receive incoming calls to the MCU H.323 devices being made by the MCU.
using H.323 or change the port That is, the MCU will need to dial out to conference
that is used for this service. participants who are using H.323.
SIP (TCP) Allow/reject incoming calls to the Disabling this option will not prevent outgoing calls to
MCU using SIP over TCP or SIP devices being made by the MCU. That is, the MCU
change the port that is used for this will need to dial out to conference participants who are
service. using SIP over TCP.
Note that if a SIP Outbound connection is negotiated with
the registrar, SIP calls incoming via the registrar will still
be accepted by the MCU.
Encrypted SIP Allow/reject incoming encrypted Disabling this option will not prevent outgoing calls to
(TLS) SIP calls to the MCU using SIP SIP devices being made by the MCU. That is, the MCU
over TLS or change the port that is will need to dial out to conference participants who are
used for this service. using SIP over TLS.
Streaming Allow/disable streaming from the If a port is disabled, this option will be unavailable.
(Windows MCU to Windows Media Player or For more information about streaming, refer to
Media Player) change the port that is used for this Configuring streaming settings.
service.
Streaming Allow/disable RTSP (Real Time If a port is disabled, this option will be unavailable.
(other) Streaming Protocol) streaming For more information about streaming, refer to
from the MCU to QuickTime or Configuring streaming settings.
RealPlayer or change the port that
is used for this service.
FTP Enable/disable FTP access on the FTP can be used to upload and download MCU
specified interface or change the configuration.
port that is used for this service. You should consider disabling FTP access on any port
that is outside your organization's firewall.
ConferenceMe Enable/disable the ConferenceMe If a port is disabled, this option will be unavailable.
service on the specified interface See Using ConferenceMe to join conferences for more
or change the port that is used for information on ConferenceMe.
this service.
By changing the port, you can
block access to the web interface
while still allowing users to use
ConferenceMe to join
conferences.
UDP service
SNMP Enable/disable the receiving of the If a port is disabled, this option will be unavailable.
SNMP protocol on this port or If you want to enable the receiving of the SNMP protocol
change the port that is used for this on Port B, ensure that you have the video firewall as an
service. activated feature (refer to Upgrading and backing up the
MCU) and you have selected the check box for SNMP on
Port B.
Note that by default SNMP Traps are sent to port UDP
port 162 (on the destination network management
station); this is configurable. For more information, refer
to Configuring SNMP settings.
If you require advanced security for the MCU, disable the
SNMP service.
SIP (UDP) Allow/reject incoming and Disabling this option will prevent calls using SIP over
outgoing calls to the MCU using UDP.
SIP over UDP or change the port If a port is disabled, this option will be unavailable.
that is used for this service.
If you want to allow incoming and outgoing SIP (UDP)
calls on Port B, ensure that you have the video firewall
as an activated feature (refer to Upgrading and backing
up the MCU) and you have selected the check box for
SIP (UDP) on Port B.
H.323 Enable/disable access to the built- If a port is disabled, this option will be unavailable.
gatekeeper in H.323 gatekeeper or change the If you want to open Port B for the H.323 gatekeeper,
port that is used for the built-in ensure that you have the video firewall as an activated
H.323 gatekeeper. feature (refer to Upgrading and backing up the MCU)
and you have selected the check box for H.323
gatekeeper on Port B.
Tunneled Enable/disable tunneled media This option must be enabled to allow ConferenceMe to
media calls to the MCU over UDP connect over UDP. This option is only available if you
have the Web Conferencing feature key installed.
Configuring SNMP settings

To configure monitoring using SNMP, go to Network > SNMP.
The MCU sends out an SNMP trap when the device is shut down or started up. The SMNP page allows you
to set various parameters; when you are satisfied with the settings, click Update SNMP settings.
Note that:
n The 'system uptime' that appears in the trap is the time since SNMP was initialized on the MCU (and
therefore will differ from the Uptime reported by the MCU on the Status > General page).
n The SNMP MIBs are read-only.
System information
Name Identifies the Usually you would give every device a unique name. The default setting is:
MCU in the Cisco TelePresence MCU
SNMP system
MIB.
Location The location that An optional field. Where you have more than one MCU, it is useful to identify
appears in the where the MCU is located. The default setting is:
system MIB. Unknown
Contact The contact An optional field. The default setting is:

details that Unknown
appear in the Add the administrator’s email address or name to identify who to contact when
system MIB. there is a problem with the device. If SNMP is enabled for a port on the public
network, take care with the details you provide here.
Description A description An optional field, by default this will indicate the model number of the MCU.
that appears in Can be used to provide more information on the MCU.
the system MIB.
Configured trap receivers

Enable traps Select this check box If you do not select this check box, no traps will be sent.
to enable the MCU to
send traps.
Enable Select this check box You cannot select this check box unless you have selected to Enable
authentication to enable traps above. Authentication failure traps are generated and sent to the
failure trap authentication failure trap receivers when someone tries to read or write a MIB value with an
traps. incorrect community string.
Trap receiver Enter the IP address The traps that are sent by the MCU for IPv4 are SNMP v1 traps. For
addresses 1 or hostname for up to IPv6 the MCU sends SNMP v2 traps. You can configure trap receivers
to 4 four devices that will or you can view the MIB using a MIB browser. You can set the UDP
receive both the port number for the trap in the format <IP address>: <port number>. By
general and the default the UDP port number is 162. Note that square brackets are
authentication failure mandatory for IPv6 addresses.
traps.
Access control
RO Community string/password that gives Note that SNMP community strings are not secure. They
community read-only access to all trap information. are sent in plain text across the network.
RW Community string/password that gives We recommend that you change the community strings
community read/write access to all trap before enabling SNMP as the defaults are well known.
information.
Trap Community string/password that is sent Some trap receivers can filter on trap community.
community with all traps.
Configuring QoS settings

To configure Quality of Service (QoS) on the MCU for audio and video, go to Network > QoS.
QoS is a term that refers to a network's ability to customize the treatment of specific classes of data. For
example, QoS can be used to prioritize audio transmissions and video transmissions over HTTP traffic.
These settings affect all audio and video packets to H.323 endpoints. All other packets are sent with a QoS
of 0.
The MCU allows you to set a 6-bit value for Type of Service (IPv4) or Traffic Class (IPv6), which can be
interpreted by networks as either Type of Service (ToS) or Differentiated Services (DiffServ). Note that in
terms of functionality, IPv6 QoS is identical to IPv4 QoS.
Note: Do not alter the QoS settings unless you need to do so.
To configure the QoS settings you need to enter a 6-bit binary value.
Further information about QoS, including values for ToS and DiffServ, can be found in the following RFCs,
available on the Internet Engineering Task Force web site www.ietf.org:
n RFC 791
n RFC 2474
n RFC 2597
n RFC 3246
On this page:
n About QoS configuration settings
n ToS configuration
n DiffServ configuration
n Default settings
About QoS configuration settings

The tables below describe the settings on the Network > QoS page.
Click Update QoS settings after making any changes.
IPv4 configuration
Audio Six bit binary field for prioritizing audio data packets on the Do not alter this setting unless you
network. need to.
Video Six bit binary field for prioritizing video data packets on the Do not alter this setting unless you
network. need to.
IPv6 configuration
Audio Six bit binary field for prioritizing audio data packets on the Do not alter this setting unless you
network. need to.
Video Six bit binary field for prioritizing video data packets on the Do not alter this setting unless you
network. need to.
ToS configuration
ToS configuration represents a tradeoff between the abstract parameters of precedence, delay, throughput,
and reliability.
ToS uses six out of a possible eight bits. The MCU allows you to set bits 0 to 5, and will place zeros for bits 6
and 7.
n Bits 0-2 set IP precedence (the priority of the packet).

n Bit 3 sets delay: 0 = normal delay, 1 = low delay.
n Bit 4 sets throughput: 0 = normal throughput, 1 = high throughput.
n Bit 5 sets reliability: 0 = normal reliability, 1 = high reliability.
n Bits 6-7 are reserved for future use and cannot be set using the MCU interface.
You need to create a balance by assigning priority to audio and video packets whilst not causing undue delay
to other packets on the network. For example, do not set every value to 1.
DiffServ configuration
DiffServ uses six out of a possible eight bits to set a codepoint. (There are 64 possible
codepoints.) The MCU allows you to set bits 0 to 5, and will place zeros for bits 6 and 7.
The codepoint is interpreted by DiffServ nodes to determine how the packet is treated.
Default settings
The default settings for QoS are:
n Audio 101110:
l For ToS, this means IP precedence is set to 5 giving relatively high priority. Delay is set to low,
throughput is set to high, and reliability is set to normal.

l For Diff Serv, this means expedited forwarding.
n Video 100010:
l For ToS, this means IP precedence is set to 4 giving quite high priority (but not quite as high as the audio
precedence). Delay is set to normal, throughput is set to high, and reliability is set to normal.
l For DiffServ, this means assured forwarding (codepoint 41).
To return the settings to the default settings, click Reset to default.
Displaying and resetting system time

The system date and time for the MCU can be set manually or using the Network Time Protocol (NTP).
To configure Time settings, go to Settings > Time.
Note that changing the time or NTP settings will have an effect on the recorded times in the Call Detail
Records log. For more information, refer to Working with Call Detail Records.
System time
The current system date and time is displayed.
If you do not have NTP enabled and need to update the system date and/or time manually, type the new
values and click Change system time.
NTP
The MCU supports the NTP protocol. Configure the settings using the table below for help, and then click
Update NTP settings.
The MCU re-synchronizes with the NTP server via NTP every hour.
If there is a firewall between the MCU and the NTP server, configure the firewall to allow NTP traffic to UDP
port 123.
If the NTP server is local to Port A or Port B then the MCU will automatically use the appropriate port to
communicate with the NTP server. If the NTP server is not local, the MCU will use the port that is configured
as the default gateway to communicate with the NTP server, unless a specific IP route to the NTP server's
network/IP address is specified. To configure the default gateway or an IP route, go to Network > Routes.
Enable If selected, use of the NTP protocol is

NTP Enabled on the MCU.
UTC The offset from the time zone that you are in The offset can be -12 to 14 hours and can be set in the
offset from Co-ordinated Universal Time (UTC). format hh:mm (or -hh:mm for negative offsets) to
UTC is in broad terms equivalent to specify locations that vary from UTC in half hours. For
Greenwich Mean Time. The offset allows example, for Rangoon which is six and a half hours
you to set a local time appropriate to the ahead of UTC, the offset is 6:30. You do not need to
geographic location of the MCU and/or enter the minutes for whole hours, so an offset of one
adjust for daylight saving. hour is 1.
You must update the offset manually when the clocks
go backwards or forwards: the MCU does not adjust
for daylight saving automatically.
NTP The IP address or hostname of the server Note that square brackets are mandatory for IPv6
host that is acting as the time keeper for the addresses.
network.
Using NTP over NAT (Network Address Translation)
If NAT is used between the MCU and the NTP server, with the MCU on the NAT's local network (and not the
NTP server), no extra configuration is required.
If NAT is used between the MCU and the NTP server, with the NTP server on the NAT's local network, then
configure the NAT forwarding table to forward all data to UDP port 123 to the NTP server.
Upgrading and backing up the MCU

On this page:
n Upgrading the main MCU software image
n Upgrading the loader software image
n Backing up and restoring the configuration
n Enabling MCU features
Upgrading the main MCU software image

The main MCU software image is the only firmware component that you will need to upgrade.
To upgrade the main MCU software image:
1. Go to Settings > Upgrade.
2. Check the Current version of the main software image to verify the currently installed version.
3. Go to the support pages of the Cisco to identify whether a more recent image is available for downloading.
4. Download the latest available image and save it to a local hard drive.
5. Unzip the image file.
6. Log on to the MCU web browser interface.
8. Click Browse to locate the unzipped file on your hard drive.
9. Click Upload software image. The browser begins uploading the file to the MCU, and a new browser
window opens to indicate the progress of the upload. When finished, the browser window refreshes and
indicates that the "Main image upgrade completed."
10. The upgrade status displays in the MCU software upgrade status field.
11. Shutting down and restarting the MCU.
Upgrading the loader software image

Upgrades for the loader software image are not typically available as often as upgrades to the main software
image.
To upgrade the loader software image:
2. Check the Current version of the loader software to verify the currently installed version.
3. Go to the software download pages of the web site to identify whether a more recent image is available.
4. Download the latest available image and save it to a local hard drive.
5. Unzip the image file.
6. Click Browse to locate the unzipped file on your hard drive.
7. Click Upload software image. The browser begins uploading the file to the MCU, and a new browser
window opens to indicate the progress of the upload. When finished, the browser window refreshes and
indicates that the "Loader image upgrade completed."
8. The upgrade status displays in the Loader upgrade status field.
9. Shutting down and restarting the MCU.
Backing up and restoring the configuration

The Back up and restore section of the Upgrade (Settings > Upgrade) page allows you to back up and
restore the configuration of the MCU using the web interface. This enables you to either go back to a previous
configuration after making changes or to effectively "clone" one unit as another by copying its configuration.
To back up the configuration, click Save backup file and save the resulting "configuration.xml" file to a
secure location.
To restore configuration at a later date, locate a previously-saved "configuration.xml" file and click Restore
backup file. When restoring a new configuration file to an MCU, you can control which parts of the
configuration are overwritten:
n If you select Network settings, the network configuration will be overwritten with the network settings in
the supplied file. Typically, you would only select this check box if you were restoring from a file backed up
from the same MCU or if you were intending to replace an out of service MCU. If you copy the network
settings from a different, active, MCU and there is a clash (for instance, both are now configured to use the
same fixed IP address) one or both boxes may become unreachable via IP. If you do not select Network
settings, the restore operation will not overwrite the existing network settings, with the one exception of
the QoS settings. QoS settings are overwritten regardless of the Network settings checkbox.
n If you select the User settings check box, the current user accounts and passwords will be overwritten
with those in the supplied file. If you overwrite the user settings and there is no user account in the restored
file corresponding to your current login, you will need to log in again after the file has been uploaded.
By default, the overwrite controls are not selected, and therefore the existing network settings and user
accounts will be preserved.
Note that you can also back up and restore the configuration of the MCU using FTP. For more information,
refer to Backing up and restoring the configuration using FTP.
Enabling MCU features

The MCU requires activation before most of its features can be used. (If the MCU has not been activated, the
banner at the top of the web interface will show a prominent warning; in every other respect the web interface
will look and behave normally.)
Advanced MCU features (such as Video Firewall) are not enabled as standard, and require additional
activation. For information about configuring the video firewall, refer to the Knowledge Base section in the
support pages of the web site.
If this is a new MCU you should receive the MCU already activated; if it is not, you have upgraded to a newer
firmware version, or you are enabling a new feature, you may need to contact your supplier to obtain an
appropriate activation code. Activation codes are unique to a particular MCU so ensure you know the MCU's
serial number such that you may receive a code appropriate to your MCU.
Regardless of whether you are activating the MCU or enabling an advanced feature, the process is the same.
To activate the MCU or enable an advanced feature:

1. Check the Activated features (MCU activation is shown in this same list) to confirm that the feature you
require is not already activated.
2. Enter the new feature code into the Activation code field exactly as you received it, including any dashes.
3. Click Update features. The browser window should refresh and list the newly activated feature, showing
the activation code beside it. Activation codes may be time-limited. If this is the case, an expiry date will
be displayed, or a warning that the feature has already expired. Expired activation codes remain listed, but
the corresponding feature will not be activated.
If the activation code is not valid, you will be prompted to re-enter it.
4. Cisco recommends that you record the activation code in case you need to re-enter it in the future.
Successful MCU or feature activation has immediate effect and will persist even if the MCU is restarted.
Note that you can remove some MCU feature keys by clicking the Remove link next to the feature key in this
page.
Shutting down and restarting the MCU

It is sometimes necessary to shut down the MCU, generally to restart as part of an upgrade (see Upgrading
and backing up the MCU). You should also shut down the MCU before intentionally removing power from it.
Shutting down the MCU will cause all conference participants to be disconnected, and allows the MCU to
ensure that all data (such as Call Detail Records) is stored correctly. You will lose network connectivity with
the MCU for a few minutes while you restart the unit.
To shut down the MCU:
1. Go to Settings > Shutdown.
2. Click Shut down MCU.
3. Confirmation of shutdown is required; the button changes to Confirm MCU shutdown.
4. Click again to confirm.
5. The MCU will begin to shut down. The banner at the top of the page will change to indicate this.
When the shutdown is complete, the button changes to Restart MCU.
6. Click this button a final time to restart the MCU.
Displaying system status

Displaying general status
The General status page displays an overview of the MCU status. To access this information, go to
Status > General.
Refer to the table below for details of the information displayed
Field Field Description
System status
Model The specific MCU model.
Serial The unique serial number of the MCU.

number
Software The installed software version. You will need to provide this information when speaking to
version Customer support.
Build The build version of installed software. You will need to provide this information when speaking
to Customer support.
Uptime The time since the last restart of the MCU.
Host name The host name assigned to the MCU. You can change the host name at Network > DNS.
Slot number The slot number in the chassis in which the MSE 8000 blade is currently installed.This field is
in chassis only visible if the MCU is a blade.
If the MCU displays a message reporting that the blade is missing, ensure that each blade is
firmly secured in the chassis. Close both retaining latches on the front of the blade. Using a
number 1 Phillips screwdriver, tighten the screws in the retaining latches with a clockwise
quarter turn.
IP address The local IP address of the MCU network interface used to access the MCU web user interface.
CPU load The current processor utilization of the MCU.
Media An overview of the current media loading of the MCU.

processing If this unit is the master in a cluster, the media loading displayed here is the average load across
load the units in the cluster.
If the total load is consistently high, you might need to add an additional MCU to better handle
your video conferencing needs. Also, the total load may increase during periods of peak
conference use.
A low video load with high audio load implies that most of the conference participants have
connected with audio-only endpoints.
System time
Current time The system time on the MCU. Click New time to modify this value. The Time Settings page
opens in which you can update the system date and time manually or refresh the time from an
NTP server. For more information about the Time Settings page, refer to Displaying and
resetting system time.
System log
n User The system log displays the last eight shutdown and upgrade events in date order with the most
requested recent system log event at the top of the list.
shutdown The log will also display "Unknown" if there has been an unexpected reboot or power failure,
n User which you should report to customer support if it happens repeatedly.
requested
upgrade
n Unknown
Diagnostic information
Download If required to do so by Customer support, click Download diagnostic information to save a set of
diagnostic diagnostic files.
information
Download If required to do so by Customer support, click Download conference information to save a file
conference which details information about active and scheduled conferences for diagnostic purposes.
information
Displaying conference status

The Conference status page displays the status of active and completed conferences and video and audio
processing. To access this information, go to Status > Conferences.
Refer to the table below for assistance in interpreting the information displayed:
n Conference status
n Video status
n Audio status
For information about the number and type of ports provided by each MCU model, refer
to MCU port matrix.
Format of displayed values
In many cases, the values displayed on this page are shown in the format A (B) / C; this represents:
n A – the current value of this statistic
n B – the maximum achieved value of this statistic (since last reset)
n C – the maximum allowable number for this statistic (this varies by MCU model)
The maximum value (C above) for the "ports in use" fields depends on the number of port licenses allocated
to the unit. One port license is required for standard definition (SD) ports, two for each high definition (HD)
port.
Statistics for which there is no set maximum are displayed as A (B), where A and B have the meanings
described above.
Where the highest value attained is shown in parentheses (i.e. B in the above example), this value can be
reset by selecting Reset maximum values. These values can be useful in monitoring peak MCU usage over
a period of time.
Conference status
Conference status displays an overview of active and completed conferences.
Active The number of conferences that are currently configured on the MCU.
conferences
Active auto The number of auto attendants that are currently in use. If you dial in with an endpoint to the
attendants auto attendant, this will go up by one. It does not reflect the number of configured auto
attendants.
Completed The number of conferences that were once active but are now not.
conferences
Completed The total number of calls into an auto attendant, excluding any in progress. If you call an auto
auto attendant and enter into a conference or hang up the call, this number increases by one.
attendants
Active The number of people currently in conferences.

conference
participants
Previous The number of people who were previously participating in a conference (since the last time
conference the MCU restarted).
participants
Active The number of people currently watching conferences via a streaming application, such as
streaming Apple QuickTime or RealPlayer.
viewers
TCP streaming The number of streaming sessions out of the Active streaming viewers value shown above
viewers which are using TCP media transport rather than UDP.
ConferenceMe The number of users currently connected to a conference using the ConferenceMe software
users endpoint. To change the number of allowed ConferenceMe participants, go to Settings >
connected Streaming.
See Configuring ConferenceMe settings.
Video ports in This value is shown if the MCU is not operating in Port reservation mode, and shows the
use number of video ports in use. This corresponds to the number of connected participants that
are either contributing or being sent video, plus the number of conferences for which streaming
is active.
Audio-only This value is shown if the MCU is not operating in Port reservation mode, and shows the
ports in use number of audio-only ports in use. This corresponds to the number of connected participants
that are contributing or being sent audio but not video.
Streaming and This value is shown if the model of MCU provides content channel and streaming ports (refer to
content ports MCU port matrix) and shows the total number of streaming and content ports in use across the
in use currently active conferences.
Reserved This value is shown if the MCU is operating in Port reservation mode, and shows the total
video ports number of video ports reserved across the currently active conferences.
Note that each conference for which streaming is enabled requires use of a video port or a
streaming and content channel port (refer to MCU port matrix. Where streaming and content
channel ports are provided, streaming viewers and conferences' content channel video
allocations will use the streaming and content channel ports rather than the available video
ports; where streaming and content channel ports are not provided, streaming viewers and
content channel allocations will use available video ports.
If a streaming and content channel port or a video port is unavailable (or not allocated in
advance when the MCU is in Reserved mode), it will not be possible to stream that conference.
If a video port has been allocated for streaming a conference, any number of streaming viewers
will be able to view that conference via streaming, at any combination of available bit rates.
These streaming allocations are included in the total displayed.
Reserved This value is shown if the MCU is operating in Port reservation mode, and shows the total
audio-only number of audio-only ports reserved across the currently active conferences.
ports
Reserved This value is shown if the model of MCU provides content channel and streaming ports and
streaming and which are operating in Port reservation mode. For more information about the ports your MCU
content ports provides, refer to MCU port matrix.
This value shows the total number of streaming and content ports reserved across the currently
active conferences.
Reserved This value is shown if the MCU is operating in Port reservation mode, and shows, of the
video ports in number of video ports reserved, how many are actually being used by active conference
use participants or streaming allocations .
Reserved This value is shown if the MCU is operating in Port reservation mode, and shows, of the
audio-only number of audio-only ports reserved, how many are actually being used by active conference
ports in use participants.
Reserved This value is shown if the model of MCU provides content channel and streaming ports and
streaming and which are operating in Port reservation mode. For more information about the ports your MCU
content ports provides, refer to MCU port matrix.
in use This value shows the total number of streaming and content ports in use across the currently
active conferences.
Video status
Video status displays an overview of current video resource use.
Incoming The number of Unicast indicates video streams sent directly to the MCU (incoming) or
video video streams being directly to the endpoints (outgoing) rather than multicast streams
streams received by the broadcast to the network and captured or sent by the MCU.
MCU.
Outgoing The number of

video video streams being
streams sent by the MCU.
Total The total video data

incoming rate being received
video by the MCU.
bandwidth
Total The total video data

outgoing rate being sent by
video the MCU.
bandwidth
Audio status
Audio status displays an overview of current audio resource use.
Incoming The number of Unicast indicates audio streams sent directly to the MCU (incoming) or
audio audio streams directly to the endpoints (outgoing) rather than multicast streams broadcast
streams being received to the network and captured or sent by the MCU.
by the MCU.
Outgoing The number of

audio audio streams
streams being sent by the
MCU.
Complex Displays active On the MCU 4200 Series, the MCU MSE 8420, and the MCU 4501 in SD
(not G.711 or audio mode, half of the MCU's allowable participants are permitted to use
G.722) audio participants complex audio channels. On the MCU 4501 in HD or HD+ mode, all
participants using neither conference participants can use complex audio.
G.711 nor G.722. A participant's endpoint is considered to be using complex audio if either it
is transmitting a complex audio channel or the MCU is sending complex
audio to it.
Conference content channel

The Conference content channel page shows various status items related to a conference's content
channel. To view this page, go to Conferences > Conference list, click the name of the conference about
which you want more information and in the Participants column, click the Content channel link.
The displayed information is split into three sections:
Preview
This section shows a graphical representation of the current content channel. If there is no active content
channel, a black rectangle appears here instead of a preview image. Where there is an active content
channel, clicking on the preview image will cause it to update. Note that no preview is shown if the
conference is configured as Passthrough content mode.
Received video
This section details the characteristics of the video stream supplying the content channel. This stream will
either be a H.239 channel from one of the H.323 conference participants, or a BFCP (Binary Floor Control
Protocol) channel from a SIP conference participant, or a main video channel configured for use as the
content channel source (for instance, a VNC connection to a PC) .
Transmitted video
While there is at most one source video stream for a conference's content channel, the content channel can
be viewed by several people, either via H.239 or BFCP to video conferencing endpoints , or via streaming
(DJPEG) to desktop PCs . The Transmitted videosection of this page shows the number of viewers of each
type, plus some statistics on the currently active H.239/BFCP video stream and DJPEG channel.
Passthrough viewers shows the number of content viewers viewing in Passthrough mode.
Diagnostics
It is possible to retrieve a set of diagnostics relating to the conference's content channel. This is
accomplished by clicking on the Download content channel diagnostics control beneath the main table.
You should not need to access these diagnostics except when directed to by Customer support.
Displaying hardware health status

The Health status page (Status > Health) displays information about the hardware components of the
MCU.
Note: The Worst status seen conditions are those since the last time the MCU was
restarted.
To reset these values, click Clear. Refer to the table below for assistance in interpreting the information
displayed.
Fans Displays two possible The states indicate the following:

(on MCU states: n OK – component is functioning properly
4200 & 4500 n OK
Series) n Out of spec – Check with your support provider; component
Voltages n Out of spec might require service
RTC battery States indicate both If the Worst status seen column displays Out of spec, but Current
Current status and Worst status is OK, monitor the status regularly to verify that it was only a
status seen conditions. temporary condition.
Temperature Displays three possible The states indicate the following:

states: n OK – temperature of the MCU is within the appropriate range
n OK n Out of spec – Check the ambient temperature (should be less
n Out of spec than 34 degrees Celsius) and verify that the air vents are not
n Critical blocked
n Critical – temperature of MCU is too high. An error also appears
States indicate both in the event log indicating that the system will shutdown in 60
Current status and Worst seconds if the condition persists
status seen conditions.
If the Worst status seen column displays Out of spec, but
Current status is OK monitor the status regularly to verify that it
was only a temporary condition.
Displaying security status

The Security status page displays a list of active security warnings for the MCU. To access this
information, go to Status > Security.
Security warnings identify potential weaknesses in the security of the MCU's configuration. Note that some
security warnings might not be relevant for your organization. For example if the MCU is inside a secure
network, enabling HTTP may not be a security issue. For information about all possible security warnings,
refer to Understanding security warnings.
To acknowledge a security warning, select that warning and click Acknowledge selected. Acknowledged
warnings will not appear on the MCU's Home page. If the MCU reboots, the warnings are reset and
previously acknowledged warnings will need re-acknowledging.
To fix a security issue, click on the Action link for the warning message relating to the issue. When you fix a
security issue, the security warning disappears from this list (on the Status > Security page), but it will be
logged in the Audit log. For more information about the audit log, refer to Working with the audit logs.
Refer to the table below for details of the information displayed.
Field Field Description
Warning The text of the security warning.
State For every security warning, the state will one of:
n New: A new security warning is one that has been raised by the MCU, but you have not
acknowledged it. New warnings also appear on the MCU Home page.
n Acknowledged: An acknowledged security warning is one that you have acknowledged, but have
not fixed.
When you fix a security issue, the security warning disappears from this list, but it will be logged in the
Audit log. For more information about the audit log, refer to Working with the audit logs.
Action For every security warning, there is a corresponding action that explains how to fix the security issue.
Usually this is a link that takes you to the page where you can make the configuration change that will
fix the security issue.
Displaying cluster status

Displaying the cluster status of a master MCU
This topic only applies to clustered MCU MSE 8510s.
To display cluster status, go to Status > Cluster.
Cluster status is only available for MCU MSE 8510s that are configured on the MSE 8050 Supervisor to be
part of a cluster. For more information about clustering, refer to Understanding clustering (on MCU MSE
8510).
The table below describes the Status > Cluster page that displays for the master MCU in a cluster. For
information about what details are displayed for a slave, see Displaying cluster status on a slave MCU.
The master MCU in a cluster inherits all the ports and port licenses from the slave MCUs in the cluster.
Slot The number of the slot in the To configure an MCU MSE 8510 as a master or a slave in a
MSE chassis to which this row cluster, go to the web interface of the MSE 8050 Supervisor in
in the table refers. the chassis which houses the MCU MSE 8510.
IP The IP address of a slave MCU

or Master.
Status The status of the master can If the status of the slave is OK, it is currently functioning in the
cluster. For any of the other statuses, the slave MCU is not
currently functioning as part of the cluster.
If a slave MCU has a problem that causes it to no longer be
Possible statuses for the slave part of the cluster, the cluster can continue to operate without
MCU are: that slave. For example, in a cluster of three blades if one slave
n OK: The master and slave are fails, the master and the other slave can continue to operate
communicating correctly. and accept calls. There will just be fewer video ports available.
n OK (last seen <number> Similarly, in a cluster of two blades, if the slave fails, the master
seconds ago): The master continues to operate.
has lost contact with the If a slave MCU fails, participants in conferences will not be
slave. The slave will restart disconnected: if there are sufficient resources on another MCU
itself and in this way it will in the cluster, they will continue to receive audio and video. In
rejoin the cluster. Wait a few the worst case, the video will disappear, but the audio will
minutes and then refresh the continue because all audio is processed by the master MCU.
Status > Cluster page. If the master loses contact with a slave, the slave will
n Still starting up: The slave is automatically restart itself. In this way, it can rejoin the cluster.
in the process of starting up.
Wait a few minutes and then
refresh the Status > Cluster
page.
n Lost contact <number> secs
ago: The master has lost
contact with the slave. The
slave will restart itself and in
this way it will rejoin the
cluster. Wait a few minutes
and then refresh the Status >
Cluster page.
n Cluster support not enabled:
There is no Cluster support
feature key on this blade.
n Blade not configured as
slave: The Supervisor has
told the master that the blade
is a slave, but the blade is not
a slave. This indicates that
someone has removed the
slave blade and replaced it
with a different blade.
n Blade incorrect type:
Someone has removed the
blade in this slot and
replaced it with a different
blade type after the cluster
was configured.
n Failed, version mismatch: All
MCUs in the cluster must be
running the same version of
software. This status
message indicates that this
MCU is running different
software to the master. This
MCU is not part of the cluster.
Update all MCUs in the
cluster to the same version of
software.
Possible statuses for the slave

MCU are:
n OK: The master and slave are
communicating correctly.
n OK (last seen <number>
seconds ago): The master
has lost contact with the
slave. The slave will restart
itself and in this way it will
rejoin the cluster. Wait a few
minutes and then refresh the
Status > Cluster page.
n Still starting up: The slave is
in the process of starting up.
Wait a few minutes and then
refresh the Status > Cluster
page.
n Lost contact <number> secs
ago: The master has lost
contact with the slave. The
slave will restart itself and in
this way it will rejoin the
cluster. Wait a few minutes
and then refresh the Status >
Cluster page.
n Cluster support not enabled:
There is no Cluster support
feature key on this blade.
n Blade not configured as
slave: The Supervisor has
told the master that the blade
is a slave, but the blade is not
a slave. This indicates that
someone has removed the
slave blade and replaced it
with a different blade.
n Blade incorrect type:
Someone has removed the
blade in this slot and
replaced it with a different
blade type after the cluster
was configured.
n Failed, version mismatch: All
MCUs in the cluster must be
running the same version of
software. This status
message indicates that this
MCU is running different
software to the master. This
MCU is not part of the cluster.
Update all MCUs in the
cluster to the same version of
software.
Media An overview of the current Conferences are distributed between the MCUs in the cluster.
processing media loading of each MCU in The loads on the MCUs depend on the number of conferences
load the cluster. The load may running on each MCU and the sizes of those conferences.
increase during periods of peak On a slave MCU, the audio load will always be zero: the master
conference use. is responsible for all the audio.
Port The number of port licenses on All port licenses on slave blades are controlled by the master
licenses the MCU listed in this row. blade. Depending on how you use the blades in the MSE
chassis, you might want to allocate all port licenses to the slot
that houses the master blade or you might distribute them
between the slots in the cluster. It does not matter to the cluster
how you have allocated the port licenses; in any case, the
master controls all port licenses and even if a blade has failed
in the cluster, the master will continue to have access to any
port licenses allocated to the failed blade's slot.
Displaying the cluster status on a slave MCU

This topic applies only to MCUs that are configured as part of a cluster.
To display cluster status, go to Status > Cluster.
The table below describes the Status > Cluster page that displays on a slave in a cluster. For information
about the details displayed on a master MCU, see Displaying cluster status on a master MCU.
A slave MCU does not present the full MCU web interface. Some settings are only available on the master
MCU.
The master MCU in a cluster inherits all the ports and port licenses from the slave MCU. Configure
conferences and other MCU functionality from the web interface of the master MCU (accessible using the IP
address displayed on the Status > Cluster page).
When you look at the Status > Cluster page on the slave MCU, it shows the status of the master MCU.
Status Possible statuses for the master MCU

are:
n Still starting up: the master MCU is in
the process of starting up. Wait a few
minutes and then refresh the Status If the slave MCU loses contact with the master MCU it will
> Cluster page. restart itself. This is the only way that the slave MCU can be
correctly rejoined into the cluster. Usually, if a slave MCU
n OK: The master and slave are has lost contact with the master this is because the master
communicating correctly. has itself restarted.
n Lost contact: The slave MCU has
lost contact with the master MCU.
This status will only be momentarily
visible because the slave MCU will
quickly restart itself in this case.
Last This field is only visible if the master

seen has not been seen for 11 seconds. The
slave MCU will automatically restart
itself very soon after it loses contact
with the master.
IP The IP address of the master MCU.

address
MCU port matrix

The port provision of the various MCU models is shown in the table below. Each video port can be used by
one video-conferencing participant. Each audio-only port can be used by one voice-only participant in a video
conference. Where streaming and content ports are provided, when streaming and content ports are used up,
video ports will not be allocated to streaming viewers or providers of content; where streaming and content
ports are not provided, conferences with streaming viewers and conferences with content will use available
video ports.
For the MCU 4500 and the MCU MSE 8510, the number and type of available media ports on the MCU is
controlled by the port capacity mode which you configure on the Settings > Media ports page.
The MCU supports the following media port modes and capacities:
Media Capacity
port
mode
nHD Up to w360p at 30fps.
SD Up to w448p at 30fps.
HD Up to 720p at 30fps or w448p at 60fps.
HD+ Up to 1080p at 30fps (asymmetric), or 720p at

60fps, however, endpoints will only be allowed to
send 720p at 30fps or w448p at 60fps. The MCU
will send higher resolutions by using multi-pane
layouts.
Full Up to 1080p at 30fps (symmetric), or 720p at

HD 60fps.
Port matrix table
Model Mode Licenses per Video Audio-only Streaming and content

port ports ports ports
MCU 4203 6 6 6
MCU 4205 12 12 0
MCU 4210 20 20 0
MCU 4215 30 30 0
MCU 4220 40 40 0
MCU 4501 SD 12* 12* 6*
HD 6* 6* 6*
HD+ 3‡ 6* 0
Full 3* 6* 0
HD
MCU 4505 HD 12 12 12
HD+ 6† 12 0
Full 6 12 0
HD
MCU 4510 HD 20 20 20
HD+ 10† 20 0
Full 10 20 0
HD
MCU 4515 HD 30 30 30
HD+ 15† 30 0
Full 15 30 0
HD
MCU 4520 HD 40 40 40
HD+ 20† 40 0
Full 20 40 0
HD
MCU MSE 1 40 40 0
8420
MCU MSE nHD 0.5 80 0 0

8510
SD 1 80 0 0
HD 2 20 20 20
HD+ 4 20 20 0
Full 4 15 15 0
HD
* Can be doubled using the MCU 6 to 12 HD port upgrade feature key

† Can be doubled using the 1080p capacity upgrade feature key
‡ Can be doubled using the MCU 6 to 12 HD port upgrade feature key. Can be quadrupled using both the
MCU 6 to 12 HD port upgrade feature key and the 1080p capacity upgrade feature key
Advanced topics
Advanced topics
Working with the event logs
If you are experiencing complex issues that require advanced troubleshooting, you may need to collect
information from the MCU logs. Typically, you will be working with Customer support who can help you
obtain these logs.
Event log
The last 2000 status messages generated by the MCU are displayed in the Event log
page (Logs > Event log). In general these messages are provided for information, and
occasionally Warnings or Errors may be shown in the Event log. The presence of such
messages is not cause for concern necessarily; if you are experiencing a specific
problem with the operation or performance of the MCU, Customer support can interpret
logged messages and their significance for you.
You can:
n Change the level of detail collected in the traces by editing the Capture filter page. You should not modify
these settings unless instructed to do so by Customer support.
n Display the log as text: go to Logs > Event log and click Download as text.
n Change which of the stored Event log entries are displayed by editing the Display filter page
n Send the event log to one or more syslog servers on the network for storage or analysis. The servers are
defined in the Syslog page. For more information, refer to Logging using syslog
n Empty the log by clicking Clear log.
Event capture filter
The Event capture filter allows you to change the level of detail to collect in the Event log traces.
Note: You should not modify these settings unless instructed to do so by Customer
support. Modifying these settings can impair the performance of your MCU.
Normally, the capture filter should be set to the default of Errors, warnings and information for all logging
sources. There is no advantage in changing the setting of any source without advice from Customer support.
There is a limited amount of space available to store logged messages and enabling anything other than
Errors, warnings and information could cause the log to become full quickly.
Event display filter
The Event display filter allows you to view or highlight stored Event log entries. Normally, you should not
need to view or modify any of the settings on this page.
Syslog
You can configure the MCU to send event messages to up to four syslog servers. To add or remove a syslog
server, go to Logs > Syslog and make the changes you require. See Logging using syslog.
Advanced topics
H.323/SIP log
The H.323/SIP log page records every H.323 and SIP message received or transmitted from the MCU. The
log can be exported in an .xml file by clicking Download as XML.
By default the H.323/SIP log is disabled because it affects performance, but Customer support may ask you
to enable it if there is a problem with an MCU in your network. To do this, click Enable H323/SIP logging.
Note that although the H.323/SIP log page can display up to 10 pages of logged messages the log file may
begin to overwrite itself before the 10 pages are full.
Audit log
The audit log records any user action on the MCU which might compromise the security of the unit, of its
functions, or of the network. For more information, refer to Working with the audit logs.
Call Detail Records

In addition to the logs described above, the MCU can also store Call Detail Records (CDR) which may be
used for auditing and billing purposes. Events in the log are displayed in the CDR log page. See Working with
Call Detail Records for more details.
Working with the audit logs

The audit log records any user action on the MCU which might compromise the security of the unit, of its
functions, or of the network.
By enabling auditing, all network settings, conference settings, security settings, creation/deletion of
conferences, and any changes to the audit log itself are logged on the MCU.
All relevant actions on the MCU are logged, including those made through the serial console, a Supervisor
blade (for MSE blades), the API, FTP, and the web interface. The module that has caused a log is listed
within the details of that log and will be one of:
n Web: For configuration changes made through the web interface.
n Serial: For configuration changes made through the serial interface.
n API: For configuration changes made through the API.
n System: For audit messages from the MCU.
n FTP: For audit messages recording requests made to the MCU over FTP.
n Supervisor: For configuration changes made through the Supervisor Blade (only applies to MSE blades).
Each log also has a severity associated with it (Error, Severe Warning, Warning, Info, or Status Warning).
You must enable the audit log for it to record these actions.
To enable and view the audit log, go to Logs and select the Audit log tab.
Audit log
The last 2000 audit messages generated by the MCU are displayed in the Audit log page.
Advanced topics
The last 100,000 audit messages are stored on the external compact flash if there is one; otherwise, the last
100,000 audit messages are stored internally. You can only view the last 2000 through the web interface, but
you can download all stored audit messages (up to the 100,000) as XML.
You can delete audit messages. If you delete any audit messages, that will be audited in a new audit
message.
You cannot send the audit log to a syslog server.
Understanding security warnings

The Security status page displays a list of active security warnings for the MCU. To access this
information, go to Status > Security. Security warnings identify potential weaknesses in the security of the
MCU's configuration. For more information on configuring security settings, refer to Configuring security
settings. For more detailed information on the security status, refer to Displaying security status.
The table below details the warnings that appear, and the relevant actions needed to rectify them.
Warning Action Explanation
Advanced Enable advanced If advanced account security mode is not enabled, passwords
password account security mode will be stored in plain text in the configuration file, and therefore
security is in security settings be unsecure.
disabled To enable advanced account security mode, go to Settings >
Security and enable Advanced account security mode.
Hide log Enable hide log To hide log messages on the console, go to Settings > Security
messages on messages on console in and select Hide log messages on console. This will stop event
console is serial console settings messages appearing on the console.
disabled
Require Enable require You must log in using an admin account to access serial console
administrator administrator login in commands, in this way the serial console will be more secure.
login to serial console settings To do this, go to Settings > Security and select Require
console is administrator login.
disabled
Guest account Disable the guest By default the guest user account is assigned the privilege of
is enabled account. 'conference list only', meaning that users who log in as guest can
view the list of active conferences and change their own profile.
Disabling the guest account makes the MCU more secure.
To disable the guest account, go to Users > User list and select
Guest. Select Disable user account.
Admin account Change the admin The MCU must have at least one configured user with
has default account username administrator privileges. By default, the User ID is "admin" and
username no password is required.
To change the admin account username, go to Users > User
list and select admin. Enter a new username in the User ID field
and click Update user settings.
Advanced topics
Unsecured Disable FTP in network Information sent using FTP is unencrypted and sent in plain text;
FTP service is TCP services therefore, it is possible for people to discover usernames and
enabled passwords easily.
To disable FTP, go to Network > Services and deselect the
FTP check box.
Unsecured Disable HTTP in network Information sent using HTTP (Web) is unsecured and not
HTTP service TCP services encrypted.
is enabled To disable HTTP, go to Network > Services and deselect Web.
We recommend that you enable Secure web.
Unsecured Disable SNMP in network Information sent using SNMP is unencrypted and sent in plain
SNMP service UDP services text; therefore, it is possible for people to discover usernames
is enabled and passwords easily.
To disable SNMP, go to Network > Services and deselect
SNMP.
Auto-refresh of Change auto-refresh If your MCU is set to auto-refresh it could mean that on an idle
web pages is interval to "No auto- MCU a session will never time out.
enabled refresh" To turn off auto-refresh, go to Settings > User interface and
change Status page auto-refresh interval to No auto-refresh.
Audit logging Enable the audit log If the audit log is disabled, the MCU will not create an audit log.
of To enable audit logs, go to Logs > Audit log and select Enable
configuration auditing.
changes is For more information on the audit log, refer to Configuring
disabled security settings.
Audit logs MCU 4200 Series, MCU If no compact flash card is installed in the MCU, logs are only
dropped due 4500 Series and MCU stored up to a maximum of 200 events. The 200 events do not
to lack of MSE 8420 only: Check 'wrap', and therefore when the maximum is reached the log is
compact flash, system configuration for deleted and started over again. To rectify this problem, insert a
audit system possible security changes compact flash card.
integrity For more information on the audit log, refer to Configuring
compromised security settings.
Audit logs Check system If audit logs checks fail, it is possible that your MCU has been
hash check configuration for possible compromised. For example, someone may have taken the
failed, audit security changes compact flash card out and deleted some audit logs.
system For more information on the audit log, refer to Configuring
integrity security settings
compromised
Compact flash MCU 4200 Series, MCU If no compact flash card is installed in the MCU, logs are only
card not 4500 Series and MCU stored up to a maximum of 200 events. The 200 events do not
present, audit MSE 8420 only: Insert a 'wrap', and therefore when the maximum is reached the log is
and CDR logs compact flash card or deleted and started over again.
will not be check whether the The MCU will give you this warning when you are nearing the
saved existing compact flash 200 maximum. To rectify this problem, insert a compact flash
card is functional card.
Advanced topics
Call Enable call encryption When encryption status is Disabled, no calls on the MCU will be
encryption is able to use encryption.
disabled To enable encryption, go to Settings > Encryption. For
Encryption status, select Enabled.
Audit log Download and delete The audit log has a maximum capacity of 100,000 audit events,
above 75% audit logs or the size limit of the compact flash card. When you are nearing
capacity either of these limits, the MCU will give you this warning. If you
reach full capacity of the compact flash card, the MCU will 'wrap'
meaning that older logs will be deleted. To rectify this problem
download and clear the audit log.
To do this, go to Logs > Audit log and select Download as XML.
Once this has completed, click Delete all records.
Audit log Download and delete The audit log has a maximum capacity of 100,000 audit events,
above 90% audit logs. or the size limit of the compact flash card. When you are nearing
capacity either of these limits, the MCU will give you this warning. If you
reach full capacity of the compact flash card, the MCU will 'wrap'
meaning that older logs will be deleted. To rectify this problem
download and clear the audit log.
To do this, go to Logs > Audit log and select Download as XML.
Once this has completed, click Delete all records.
Streaming Disable streaming. Streaming connections are not connected using HTTPS and are
enabled therefore less secure.
To disable streaming, go to Settings > Streaming. Under
Streaming & ConferenceMe settings, for Enable select None.
ConferenceMe Disable ConferenceMe. To disable ConferenceMe, go to Settings > Streaming. In the

enabled Streaming & ConferenceMe settings section, for Enable select
None.
Streaming Enable streaming The MCU provides icons in the corner of the video screen to give
enabled but participants overlaid icon. participants information about the conference.
streaming See Using in-conference features with video endpoints to see
participants all in-conference icons and their descriptions.
overlaid icon
disabled To enable the icons, go to Settings > Conferences. For
Overlaid icons, select the icons you would like to be visible to
Audio Enable audio participants participants.
participants overlaid icon.
overlaid icon
disabled
Unsecured Enable unsecured

conferences conferences overlaid icon.
overlaid icon
disabled
Recording Enable recording

indicator indicator overlaid icon.
overlaid icon
disabled
Advanced topics
Encryption not Add feature key for To use encryption on your MCU you must have the Encryption
available on encryption. feature key installed. To purchase this feature key, contact your
this device reseller.
Default Set encryption to required When encryption status is Enabled, the MCU advertises itself as
encryption in the template for new ad being able to use encryption and will use encryption if required
setting for new hoc conferences. to do so by an endpoint.
ad hoc To rectify this problem, go to Conferences > Templates > Ad
conferences hoc conferences. Set Encryption, to Required.
set to optional
To use encryption on your MCU you must have the Encryption
feature key installed. To purchase this feature key, contact your
reseller.
SRTP Enable SRTP encryption. When SRTP is disabled, the MCU will not advertise that it is able
encryption to encrypt using SRTP.
disabled To rectify this problem, go to Settings > Encryption. For SRTP
encryption, select Secure transports (TLS) only. This means that
if encryption is used for a call, the media will only be encrypted
in calls that are set up using TLS.
SRTP Enable SRTP encryption To rectify this problem, go to Settings > Encryption. For SRTP
encryption for secure transports encryption, select Secure transports (TLS) only. This means that
enabled for all (TLS) only. if encryption is used for a call, the media will only be encrypted
transports, in calls that are set up using TLS.
including
insecure
transports
(UDP and
TCP)
Default Set encryption to required When you (or another user) create a new conference (by
encryption in the top level conference choosing Conferences and clicking Add new conference), you
setting for new template. can set the encryption setting for the conference to be either
scheduled Optional or Required.
conferences To ensure that all new scheduled conferences use encryption,
set to optional go to Conferences > Templates and for Encryption, select
Required.
Streaming Disable public streaming You can allow users access to the streaming list pages without
page is public page. having to authenticate with the MCU. By default, these pages are
accessible to users who have not logged in.
To force users to authenticate before they can access the
streaming page, go to Settings > User interface, and in the
Public pages section, deselect Streaming.
Conference Disable public conference You can allow users access to the conference list pages without
list page is list page. having to authenticate with the MCU. By default, these pages are
public accessible to users who have not logged in.
To force users to authenticate before they can access the
conference list page, go to Settings > User interface, and in the
Public pages section, deselect Conference list.
Advanced topics
Shell not Disable the serial input If Disable serial input during startup isn't selected, the serial
secured for during startup. console is not protected during application startup. This means
startup users will have access to debug services in the operating
system.
To disable this, go to Settings > Security, and select Disable
serial input during startup.
Logging using syslog

You can send the Event log to one or more syslog servers on the network for storage or analysis.
To configure the syslog facility, go to Logs > Syslog.
On this page:
n Syslog settings
n Using syslog
Syslog settings
Refer to this table for assistance when configuring Syslog settings:
Host Enter the IP addresses of up to The number of packets sent to each configured host will be
address four Syslog receiver hosts. displayed next to its IP address.
1 to 4
Advanced topics
Facility A configurable value for the Choose a value that you will remember as being the MCU.
value purposes of identifying events
from the MCU on the Syslog host.
Choose from the following Note: Various operating system daemons and processes have
options: been found to utilize Facilities 4, 10, 13 and 14 for
security/authorization, audit, and alert messages which seem to
n 0 - kernel messages be similar.
n 1 - user-level messages Various operating systems have been found to utilize both
n 2 - mail system Facilities 9 and 15 for clock (cron/at) messages.
n 3 - system daemons
n 4 - security/authorization Processes and daemons that have not been explicitly assigned
messages (see Note) a Facility value may use any of the "local use" facilities (16 to
21) or they may use the "user-level" facility (1) - and these are
n 5 - messages generated
the values that we recommend you select.
internally by syslogd
n 6 - line printer subsystem
n 7 - network news subsystem
n 8 - UUCP subsystem
n 9 - clock daemon (see Note)
n 10 - security/authorization
messages (see Note)
n 11 - FTP daemon
n 12 - NTP subsystem
n 13 - log audit (see Note)
n 14 - log alert (see Note)
n 15 - clock daemon (see Note)
n 16 - local use 0 (local0)
Using syslog
The events that are forwarded to the syslog receiver hosts are controlled by the event log capture filter.
To define a syslog server, simply enter its IP address and then click Update syslog settings. The number of
packets sent to each configured host is displayed next to its IP address.
Note: Each event will have a severity indicator as follows:

n 0 - Emergency: system is unusable (unused by the MCU)
n 1 - Alert: action must be taken immediately (unused by the MCU)
n 2 - Critical: critical conditions (unused by the MCU)
Advanced topics
n 3 - Error: error conditions (used by MCU error events)

n 4 - Warning: warning conditions (used by MCU warning events)
n 5 - Notice: normal but significant condition (used by MCU info events)
n 6 - Informational: informational messages (used by MCU trace events)
n 7 - Debug: debug-level messages (used by MCU detailed trace events)
SIP: Advanced
SIP implementation
The MCU implements SIP as defined in RFC 3261. Any product wanting to establish SIP calls with the MCU
should implement INVITE, ACK, BYE, and CANCEL messages along with responses from 1xx to 6xx. The
MCU acts as a client and does not return 5xx and 6xx responses itself; however, proxies and other
intermediaries may do so.
To use a SIP registrar in conjunction with the MCU, you must register an ID for the MCU with the SIP
registrar. The MCU can register itself, and individual conferences and auto attendants with a SIP registrar.
For video Fast Update Requests, the MCU uses a type that involves sending an INFO message with an
XML body. This only applies to video endpoints, but these endpoints should be able to correctly reply to INFO
requests whether or not they understand them as Fast Update Requests.
Authentication details
The username and password that you provide on the Settings > SIP page are the authentication details for
all SIP authentication from the MCU. That is, for the SIP registrar and any SIP proxy. If you have individual
conferences registered with the SIP registrar, the username will be the numeric identifier of the conference
and the password will be the one entered on the Settings > SIP page.
Working with Call Detail Records

The MCU can display up to 20 pages of Call Detail Records. However, the MCU is not intended to provide
long-term storage of Call Detail Records. You must download the Call Detail Records and store them
elsewhere.
When the CDR log is full, the oldest logs are overwritten.
To view and control the CDR log, go to Logs > CDR log. Refer to the tables below for details of the options
available and a description of the information displayed.
n Call Detail Record log controls
n Call Detail Record log
Call Detail Record log controls

The CDR log can contain a lot of information. The controls in this section help you to filter the display to show
the information you find most useful. When you have finished making changes, click Update display to
make those changes take effect. Refer to the table below for a description of the options:
Advanced topics
Current This field indicates whether CDR logging is Enabling or disabling CDR logging has
status enabled or disabled. Use (Enable CDR immediate effect. There is no need to press
permanent storage and Disable CDR Update display after selecting one of these
permanent storage) to change status. buttons.
On the MCU 4200 series, MCU 4500 series and
on the MCU MSE 8420, ensure that there is an
external compact flash card in the slot on the
front of the MCU.
The MCU 5300 and MCU MSE 8510 have
internal memory cards.
Messages The current number of CDRs in the log.

logged
Filter Use this field to limit the scope of the displayed The filter string applies to the Message field in
string Call Detail Records. The filter string is not case- the log display. If a particular record has
sensitive. expanded details, the filter string will apply to
these as well.
Expand By default, the CDR log shows only brief details Selecting All will show the greatest amount of
details of each event. When available, select from the detail for all messages, regardless of which
options listed to display more details. other options are selected.
Call Detail Record log

This table shows the logged Call Detail Records, subject to any filtering applied (see Call Detail Record log
controls, above). The fields displayed and the list's associated controls are described below:
n Downloading and clearing the log
n CDR log display
Downloading and clearing the log
The CDR log includes all stored Call Detail Records, and all available details, regardless of the current
filtering and display settings. You can download all or part of the CDR log in XML format using the web
interface. When you start logging, the download button shows the range of record numbers but the delete
button is grayed out until the log holds a certain number of logs.
To download the CDR log, click Download as XML to download all the log or Download X to Y as XML to
download a range of events. (Note that if there are a large number of logged Call Detail Records, it may take
several seconds to download and display them all.)
Note : Only download CDRs when the unit is not under heavy load, otherwise performance of the unit may be
impaired.
The range of logs that you can download to the web interface works in groups. Therefore you may see
Download X to Y as XML and Y will not increase even though the log is filling up. When a threshold is
Advanced topics
reached, then Y increases. However, you always have the option to download the full log with Download as
XML.
In addition the web interface displays a maximum of 20 pages. If the log includes more events than can be
displayed on those pages, the more recent events are displayed. Therefore you may see Download X to Y
as XML where X keeps increasing when the page is refreshed. Again you can download the full log with
Download as XML.
To clear the CDR log, click Delete X to Y. This will permanently remove Call Detail Records X to Y. Due to
the way the CDR log works, it may not be possible to delete all records; the button name indicates which
records can be deleted. For example, if you delete the 0-399 entries, then the 400th entry appears as the first
entry in this page, even if you download the full log. The download button would then show that you can
download for example 400-674 (if 674 is the maximum number of entries in the log) and the delete button will
be grayed out again (because it is only available when a certain number of entries are in the log).
To avoid duplicate entries when you download repeatedly, each time delete the entries that you have just
downloaded.
CDR log display
The CDR log list shows some or all of the stored records, depending on the filtering and display settings (see
Call Detail Record log controls). Click on a column heading to sort by that field. Refer to the table below to
understand the fields displayed in the CDR log list:
# (record The unique index

number) number for this Call
Detail Record.
Time The time at which the Records are created as different conference events occur. The time the
Call Detail Record record was created is the time that the event occurred.
was created. Incoming CDR log events are stored with the local time stamp (not UTC).
Changing the time (either by changing the system time or via an NTP
update) causes new events in the CDR log to show the new time. No
change will be made to existing logged CDR events
Conference The number of the Each new conference is created with a unique numeric index. All records
conference to which pertaining to a particular conference display the same conference number.
this record applies This can make auditing conference events much simpler.
Message The type of the Call The display settings allow you to display more extensive details for
Detail Record, and different record types.
brief details, if The filter string allows you to select for display only records where a
available. particular word or string occurs.
Feedback receivers
The MCU publishes feedback events so that any receivers listening to the MCU can take action when
something changes. To see the list of feedback receivers, click Logs > Feedback receivers.
Each receiver in the list has the following details:
Advanced topics
Index The position of the receiver in

the list of receivers.
Receiver The fully qualified URI of the The receiver may be a software application, for example Cisco
URI receiver. TelePresence Management Suite, that can respond to the
feedback events with an appropriate API call to retrieve the list of
changes from the feedback source.
Source A string that the source will The string is optional and defaults to port A's MAC address on the
identifier provide to the receiver when it source.
is queried or when it publishes
feedback events.
Customizing the user interface

On this page:
n Configuring user interface settings:
l Controlling the auto-refreshing of status pages on the MCU
l Controlling the display of thumbnail preview images

l Controlling the confirmation of participant disconnections
l Controlling the audio and visual muting of conference participants
n Controlling the availability of public pages

n Configuring welcome messages on the Login and Home pages
n Customizing voice prompts on the MCU
n Customizing auto attendant and text overlay fonts
The MCU provides you with options for customizing the voice prompts, the viewing of thumbnail previews,
the text of the welcome messages and for controlling the auto-refreshing of user interface pages.
Note: the user interface (that is the text you see on the web interface of the MCU) can be
localized by Cisco. This type of customization is the localization of the text on the web
interface and these online help pages. That is, the text has been translated into your
local language. In the case where you have a localized MCU, the Use localization
package check box will be selected. For more information refer to Customization: more
information.
Some localization packages are available on the TANDBERG FTP site.

The MCU allows you to type using any character set when entering text into the web interface. For example,
when naming endpoints or users, you can use any character set you require.
Advanced topics
Configuring user interface settings

Controlling the auto-refreshing of status pages on the MCU
Some pages on the MCU auto-refresh to ensure that the information displayed is current. Auto-refreshing
pages keep web sessions alive indefinitely meaning that an administrator login will never timeout. This may
be considered to be a security weakness, and if necessary you can disable all auto-refreshing.
To control the auto-refreshing of status pages on the MCU:
1. Go to Settings > User interface.
2. Choose the time interval for page auto-refreshes or, to stop pages from auto-refreshing, choose No auto-
refresh.
The status pages affected by this control are as follows:
l Status > General
l Status > Health

l Status > Conferences
l Status > Cluster (Note that this page is only available on clustered MSE 8510 Media blades.
l Conferences > Conference name > Participants
l Conferences > Conference name > Statistics
l Conferences > Conference name > Participant > Statistics
l Conferences > Conference name > Participants > Content channel
3. Click Apply changes.
Controlling the display of thumbnail preview images
To control the display of thumbnail preview images on the MCU:

2. Choose whether you want to Show video thumbnail images or not. This controls whether or not you will
see a preview of what an endpoint sees in the conference and participants pages that can show a preview
of the conference. Note that thumbnail images will not be shown for conferences where encryption is
required.
Controlling the confirmation of participant disconnections
The default settings for the MCU allow you to disconnect, without confirmation, individual participants from a
conference on the Conference list > Conference > Participants page. On the Settings > User interface
page, you can configure the MCU to display an "Are you sure?" confirmation box when attempting to
disconnect an individual participant. Note that all-participant disconnections always require confirmation.
To control the confirmation of individual-participant disconnections:
2. If you want attempted individual-participant disconnections to require confirmation, enable the Confirm
individual participant disconnections option and click Apply changes.
Advanced topics
Controlling the audio and visual muting of conference participants
Using the default settings of the MCU, a conference's Conference list > Conference > Participants page
displays controls that allow the muting of a participant's audio and/or video contribution. The Settings >
User interface page allows you to control the presence or absence of these controls.
To control the presence or absence of audio and visual muting controls:
2. For Participant list controls, select the control(s) that you want to appear on the Participant list page.
Controlling the availability of public pages

You can allow users access to the streaming and conference list pages without having to authenticate with
the MCU. By default, these pages are accessible to users who have not logged in. However, you can disable
access as follows:
2. In the Public pages section, enable Streaming and/or Conference list as you require.
Configuring welcome messages for the Login and Home pages

You can configure a message banner to appear on the Login page of the MCU. For example, some
organizations might require some legal text on the login page of the MCU. You can also configure a message
banner to appear on the Home page. You can configure a separate title (maximum: 100 characters) and text
(maximum: 1500 characters) for each banner. To configure the message banners:
2. In the Welcome messages section, enter the text you require for the titles and the text of the messages.
Customizing voice prompts on the MCU

By default the MCU includes English voice prompts spoken by an American woman.
These prompts are used by the MCU to provide callers with information, for example: "Connecting you to
your destination".
You may want to replace these prompts with your own in order to change the wording, language or accent
used. Alternative prompts may be uploaded individually using the web interface. Alternatively, a collection of
voice prompts may be uploaded in one go by means of a resource package (see Uploading a customization
package).
Some customization packages are available on the TANDBERG FTP site.
The customization of voice prompts is controlled via the web interface. Go to Settings > User interface.
Refer to the sections below for details of the options available and for a description of the information
displayed:
n Using default US English voice prompts
n Uploading a customization package
n Viewing the available voice prompts
Advanced topics
n Uploading and downloading customized voice prompts

n Voice prompt specification
n Making the best possible recordings
Using default US English voice prompts
The default set of voice prompts is provided in US English and is the standard set of voice prompts supplied
with the MCU. These are spoken by a female voice in Americanized English.
If your MCU is using customized voice prompts and you want to return to using the
default set of voice prompts:
2. In the Select customization section, clear Use customized voice prompts.
3. If your MCU was provided to you as a localized MCU, clear Use localization package.
The default voice prompts will be applied immediately, although it may take a few seconds before everyone
connected to the MCU is able to hear the new prompts.
Uploading a customization package
It is possible to upload a collection of alternative voice prompts to the MCU with a single upload operation,
using a customization package. Such a package may have been supplied to you by Cisco or one of its
representatives, or you may have created the package yourself (see Downloading a customization package).
To upload a package:
2. In the Upload customization package section, click Browse and locate the .package file on your
computer.
3. Click Upload package.
The upload may take several seconds, depending on the size of the package file and the speed of your
network connection. When the upload is complete, a status screen will be shown, displaying some or all of
the individual voice prompt customizations included in the package if the upload was a success, or an error
message if the upload failed for some reason.
To apply the uploaded customization package:
n In the Select customization section, select Use customized voice prompts.
Note: If you were already using uploaded alternative voice prompts on the MCU, then
these will be immediately replaced by those in the customization package. If a particular
customized file is not included in the package, then any existing customization is
unchanged. This allows customization sets to be built up using several different
packages if required.
Viewing the available voice prompts
You may review the voice prompt customizations available in the table headed Voice prompts. The Voice
prompts list displays all voice prompt customizations, providing details for those which have alternatives
Advanced topics
uploaded. Because these lists can be quite long, by default they are hidden. Instead, the number of
customizations (files) available is shown. If any have been modified (meaning an alternative customization
has been uploaded, either individually, or as part of a package), then this is indicated by an asterisk after the
table name.
To expand any list to show all customizations, click show file details; you may subsequently hide it again
by clicking hide file details.
In the expanded state, the table shows, for each customization, a description of the file, the standard MCU
filename for the customization, and the length and date modified (uploaded) of alternative customizations
present. Extra information is provided by the following symbols:
n Customizations where an alternative is available that can be individually uploaded or downloaded are
indicated by two asterisks (**) after their name
n Customizations where an alternative is available that cannot be uploaded or downloaded individually are
indicated by one asterisk (*) (these are files that have been provided by Customer support)
n Customizations that are part of a localization package from Cisco are indicated by a plus sign (+)
Uploading and downloading customized voice prompts
Refer to the sections below for details of further functionality provided by the Installed voice prompts list:
n Uploading individual voice prompts
n Downloading individual voice prompts
n Downloading a customization package
n Deleting customized voice prompts
Uploading individual voice prompts
You may upload individual voice prompts. To do this:

2. In the Installed voice prompts section, click show files details and locate the voice prompt file you
require.
3. For that voice prompt, click upload. You may do this regardless of whether an alternative customization
has already been uploaded.
4. You will be presented with a new screen, allowing you to locate and upload the customization of your
choice. Click Browse to locate the voice prompt file on your computer. Voice prompt files must be in the
following format:
l Microsoft WAVE (.WAV) format
l 16kHz (16000Hz) sample rate

l Mono
l Uncompressed
l Maximum 10 seconds long
If you upload a file that is not in this format, the upload may fail or the voice prompt may sound distorted when
heard by users. Use an audio editing package of your choice to make any conversions required. See Making
the best possible recordings for how to obtain the best possible voice prompts for your MCU customization.
Note that in addition to the 10 second length limit per prompt, there is a total length limit of four minutes for the
full set of prompts. That is, if all samples were played back-to-back, it should take no more than 240 seconds.
Advanced topics
5. When you have located the file you want to upload, click Upload customization. If the upload is
successful, a page displaying the size of the file uploaded will be displayed; otherwise an error will be
shown. If the upload fails, check your audio file matches the specification above before contacting your
support representative.
Downloading individual voice prompts
You may want to review a customization that has been previously uploaded to the MCU. To do this,
2. In the Installed voice prompts section, locate the voice prompt file you require.
3. For that voice prompt, right-click download and choose Save Target As (or your web browser's
equivalent operation). The file will be downloaded to your computer for reference.
Only alternative customizations can be downloaded in this way; the default voice
prompts may not be downloaded. In addition, only customizations uploaded as
individual files may be downloaded; those uploaded as part of a package may not be
downloaded.
Downloading a customization package
Once you are satisfied with your customizations, you may want to apply the entire set to another MCU.
Rather than individually uploading the alternative voice prompts to each one, you may create a customization
package.
To create a customization package containing all of the alternative voice prompts previously uploaded:
2. Click Download package at the bottom of the Installed voice prompts list. The customization package
will be downloaded to your computer.
A package may only contain resources uploaded as separate files; those uploaded as part of another
package may not be included. The package download option may be unavailable if no voice prompts qualify
for inclusion.
Deleting customized voice prompts
If you are dissatisfied with a voice prompt that you have uploaded to the MCU, you may delete it in the
following manner:
1. Locate the voice prompt of interest in the list.
2. Click the check box to the left of the voice prompt.
3. Click Delete selected to remove the voice prompt.
Only alternative voice prompts may be deleted in this way; the default voice prompts cannot be deleted. If
you delete an alternative customization, it will immediately revert to the default prompt, even if you have
selected Use customized voice prompts at the top of the page.
You may want to delete all customizations. To do this, click Delete all. Remember that you may revert to the
default set of voice prompts without needing to delete any alternative customizations (see Using default
voice prompts).
Advanced topics
Voice prompt specification

Below is a complete list of the voice prompts that may be customized. The default wording is shown for each
prompt. You do not have to use exactly the same wordings if they are not appropriate for your needs, and are
provided only as a guide.
Filename Default wording
voice_prompt_conference_ I'm sorry, there is already a conference with that number

already_exists
voice_prompt_conference_ Your conference is now over. Goodbye

over
voice_prompt_connect_now I'll connect you to your conference now
voice_prompt_enter_ Please enter the conference code now

conference_id
voice_prompt_enter_ Please enter the conference number followed by the pound key, or press star to
conference_id_or_create create a new conference
voice_prompt_enter_ Please enter the security PIN for this conference now
conference_pin
voice_prompt_enter_new_ Please enter the conference number for the conference you are creating,
conference_id followed by the pound key
voice_prompt_enter_new_ Please enter the PIN for the conference you are creating, followed by the pound
conference_pin key; if you don't want a PIN, just press the pound key
voice_prompt_enter_new_ Please enter the PIN for the conference you are creating, followed by the pound
conference_pin_short key
voice_prompt_enter_pin Please enter the security PIN followed by the pound key
voice_prompt_fecc_usage To join a conference you may use the far end camera controls on your remote
voice_prompt_first_ You are the first participant to join the conference

participant
voice_prompt_pin_incorrect Sorry, I did not recognize that security PIN, please try again
voice_prompt_two_minutes Your conference is scheduled to end in two minutes
voice_prompt_unknown_ Sorry, I did not recognize that conference code, please try again
conference
voice_prompt_waiting_for_ Waiting for conference chairperson

chairperson
voice_prompt_welcome Hello, welcome to the conferencing system
Advanced topics
Making the best possible recordings
There are many factors to consider when recording alternative voice prompts in order to get the best results.
Below is a summary of the points to bear in mind.
Recording format
It is best to make each recording with the ideal settings and hence avoid any sample-rate or resolution
changes. As discussed, the ideal format is Microsoft Wave (.WAV) format, uncompressed, mono, at 16 kHz
and 16-bit resolution.
If you are unable to make mono recordings, the MCU can convert stereo recordings.
Background noise
It is important to minimize background noise (hiss) as much as possible. This includes ambient noises such
as road noise and slamming doors etc. but also try to keep fan noise and similar to a minimum.
When played back by the MCU, samples with background noise are very apparent.
Consistency
If possible, record all voice prompts in one session. This will ensure that all voice and background conditions
remain constant and the recorded voice will sound similar from prompt to prompt.
Volume
Record prompts using a relatively constant loudness of voice. Although it may take some trial and error, the
best recordings will result from speaking loud enough that the voice is recorded loudly compared to any
residual background noise, but not so loudly that it sounds distorted when played back.
Customizing auto attendant and text overlay font

On the Cisco TelePresence MCU MSE 8510, you can change the font used for auto attendant and overlay
text by uploading a TrueType font file. Note that only the Cisco approved font file can be used. The file is
available from the software downloads area of the Cisco website.
To upload a font file:
2. In the Overlay text section, click the Browse button next to the New font file field.
3. Locate the required font file and click Upload font. The Font file status changes to Present.
Customization: More information

There are three customization levels on the MCU (for voice-prompts, web interface, help
pages, and text messages):
n the factory default files that are provided in US English
n localization files that are sometimes installed by a reseller
n customized voice prompts files that can be uploaded and downloaded by you
Advanced topics
Precedence
For every customizable file:

1. If there is a customization file present and Enable customized files is selected, that file will be used.
2. Otherwise, if Use localization package is selected, the MCU will use the localized file.
3. If 1 and 2 are not true, then the MCU will use the default US English file.
The factory default file set

The files that compose the default file set for the web interface, the voice prompts, the help pages, and text
messages cannot be deleted. If you are using your own customization files or a localized MCU, you can
return the MCU to using the default file set:
To return to the defaults:
2. Ensure both Use localization package and Use customized voice prompts are cleared.
Note that the default voice prompts will be used where there is no alternative voice prompt available, even if
Use customized voice prompts is selected.
Localization files
In some parts of the world, MCUs are available where the help pages, the voice prompts, the text messages,
and some of the web interface are in the local language. In this case, Cisco or the reseller has uploaded a
package that provides localized files to replace files in the default file set. If you have a localized MCU, you
are able to return to the default US English file set (see above). Localization is a global change and affects all
customizable files. If you have a localized MCU, you cannot upload and download localized files on a file by
file basis.
Some customization packages are available on the TANDBERG FTP site.
Customization files
Customization files for voice prompts can be recorded and uploaded by any admin user of the MCU. These
files can be uploaded one by one or as a package. You can create your own package by uploading all the files
you require to an MCU and then downloading them as a package. For more information, refer to Customizing
the user interface. A customization package does not have to include a complete set of files. Where a file
name duplicates an existing uploaded voice prompt file, that file will be overwritten.
Backing up and restoring the configuration using FTP

You can back up and restore the configuration of the MCU through its web interface. To do so, go to Settings
> Upgrade. For more information, refer to Upgrading and backing up the MCU.
You can also save the configuration of the MCU using FTP.
To back up the configuration via FTP:
Advanced topics
1. Ensure that FTP is enabled on the Network > Services page.

2. Connect to the MCU using an FTP client. When asked for a user name and password, enter the same
ones that you use to log in to the MCU's web interface as an administrator.
You will see a file called configuration.xml. This contains the complete configuration of your MCU.
3. Copy this file and store it somewhere safe.
The backup process is now complete.
To restore the configuration using FTP:

1. Locate the copy of the configuration.xml file that you want to restore.
2. Ensure that FTP is enabled on the Network > Services page.
3. Connect to the MCU using an FTP client. When asked for a user name and password, use the same ones
that use to log in to the MCU's web interface as an administrator.
4. Upload your configuration.xml file to the MCU, overwriting the existing file on the MCUs.
The restore process is now complete.
Note: that the same process can be used to transfer a configuration from one MCU to another of the same
model number. However, before doing this, be sure to keep a copy of the original feature keys from the MCU
whose configuration is being replaced.
If you are using the configuration file to configure a duplicate MCU, for example in a network where you have
more than one, be aware that if the original MCU was configured with a static address, you will need to
reconfigure the IP address on any other MCUs on which you have used the configuration file.
Network connectivity testing

The Network connectivity page can be used for troubleshooting issues that arise because of problems in the
network between the MCU and a remote video conferencing device being called (or a device from which a
user is attempting to call the MCU).
The Network connectivity page enables you to attempt to 'ping' another device from the MCU's web interface
and perform a 'traceroute' of the network path to that device. The results show whether or not you have
network connectivity between the MCU and another device. You can see from which port the MCU will route
to that address. For a hostname, the IP address to which it has been resolved will be displayed.
To test connectivity with a remote device, go to Network > Connectivity. In the text box, enter the IP
address or hostname of the device to which you want to test connectivity and click Test connectivity. Note
that IPv6 addresses must be enclosed in square brackets.
For each successful 'ping', the time taken for the ICMP echo packet to reach the host and for the reply
packet to return to the MCU is displayed in milliseconds (the round trip time). The TTL (Time To Live) value
on the echo reply is also displayed.
For each intermediate host (typically routers) on the route between the MCU and the remote device, the
host's IP address and the time taken to receive a response from that host is shown. Not all devices will
respond to the messages sent by the MCU to analyse the route; routing entries for non-responding devices is
shown as <unknown>. Some devices are known to send invalid ICMP response packets (e.g. with invalid
Advanced topics
ICMP checksums); these responses are not recognized by the MCU and therefore these hosts' entries are
also shown as <unknown>.
Note: The ping message is sent from the MCU to the IP address of the endpoint that you
enter. Therefore, if the MCU has an IP route to the given IP address, regardless of
whether that route lies out of port A or port B, the ping will be successful. This feature
allows the MCU’s IP routing configuration to be tested, and it has no security
implications.
Note: If you are unable to ping the device then check your network configuration especially any firewalls
using NAT.
Configuring SSL certificates

If the MCU has the Secure management (HTTPS) or Encryption feature key installed, and you enable Secure
web on the Network > Services page, you will be able to access the web interface of the MCU using
HTTPS. The MCU has a local certificate and private key pre-installed and this will be used by default when
you access the unit using HTTPS. However, we recommend that you upload your own certificate and private
key to ensure security as all MCUs have identical default certificates and keys.
To upload your own certificate and key, go to Network > SSL certificates. Complete the fields using the
table below for help and click Upload certificate and key. Note that you must upload a certificate and key
simultaneously.
If you are using intermediate certificates, the uploaded certificate must be in PEM format, and must include
the complete chain of intermediate certificates.
After uploading a new certificate and key, you must restart the MCU.
If you have uploaded your own certificate and key, you can remove it later if necessary; to do this, click
Delete custom certificate and key.
Note: A certificate and key are also required if you select to use the SIP TLS service in
Network > Services.
The table below details the fields you see on the Network > SSL certificates page.
Local certificate
Advanced topics
Subject The details of the business to which the

certificate has been issued:
n C: the country where the business is
registered
n ST: the state or province where the
business is located
n L: the locality or city where the business
is located
n O: the legal name of the business
n OU: the organizational unit or
department
n CN: the common name for the
certificate, or the domain name
Issuer The details of the issuer of the certificate. Where the certificate has been self-issued, these
details will be the same as for the Subject.
Issued The date on which the certificate was

issued.
Expires The date on which the certificate will

expire.
Private Whether the private key matches the Your web browser uses the SSL certificate's public
key certificate. key to encrypt the data that it sends back to the MCU.
The private key is used by the MCU to decrypt that
data. If the Private key field shows 'Key matches
certificate' then the data is securely encrypted in both
directions.
Local certificate configuration
Certificate If your organization has bought a

certificate, or you have your own way of
generating certificates, you can upload it.
Browse to find the certificate file.
Private Browse to find the private key file that

key accompanies your certificate.
Private If your private key is stored in an

key encrypted format, you must enter the
encryption password here so that you can upload the
password key to the MCU.
Trust store
Advanced topics
Subject The details of the business to which the

trust store certificate has been issued:
n C: the country where the business is
registered
n ST: the state or province where the
business is located
n L: the locality or city where the business
is located
n O: the legal name of the business
n OU: the organizational unit or
department
n CN: the common name for the
certificate, or the domain name
Issuer The details of the issuer of the trust store Where the certificate has been self-issued, these
certificate. details will be the same as for the Subject.
Issued The date on which the trust store

certificate was issued.
Expires The date on which the trust store

certificate will expire.
Trust store You can upload a 'trust store' of Note that uploading a new trust store replaces the
certificates that the MCU will use to verify existing store.
the identity of the other end of a TLS
connection.
If you have a trust store certificate on the
MCU, you can delete it; to do so, click
Delete trust store.
The trust store must be in '.pem' format.
Certificate Choose to what extent the MCU will verify The trust store contains 'master' certificates that can
verification the identity of the far end for a connection: be used to verify the identity of a certificate presented
settings n No verification: all outgoing by the far end.
connections are permitted to proceed, Outgoing connections are connections such as SIP
even if the far end does not present a calls which use TLS.
valid and trusted certificate. Note that changes to this field only apply to new
n Outgoing connections only: outgoing connections.
connections are only permitted if the far
end has a certificate which is trusted.
n Outgoing connections and incoming
calls: outgoing connections and
incoming connections for SIP calls
using TLS must have a certificate which
is trusted otherwise the MCU will not
allow the connection to proceed.
Advanced topics
Understanding clustering
About clustering
A cluster is a group of MCUs that are linked together to behave as a single unit that provides the combined
port count of all the MCUs in the cluster. A larger port count provides flexibility to have conferences with
more participants than are possible on a single unit, or more smaller conferences.
A cluster of MCU MSE 8510 blades is configured and managed via the Supervisor blade.
MCU MSE 8510 cluster: MCU MSE 8510 blades running software version 4.1 or later support clustering.
Currently up to three blades can be clustered, with one blade acting as a "master" and the other blades being
"slaves" to this master.
Clustering provides you with the combined port count of the MCUs in the cluster. For example, on an MCU
MSE 8510 cluster of three blades, each with 20 port licenses, the cluster can have either 30 HD ports or 15
HD+ ports and the master can allocate them to participants in conferences as necessary. This could be one
large conference, or several smaller conferences. Note that in a cluster of MCU MSE 8510 blades, neither
SD nor nHD ports are available.
To configure media ports, on the MCU go to Settings > Media ports.
Master MCU
All of the port or screen licenses allocated to all the MCUs in a cluster are "inherited" by the master MCU; all
ports in the cluster are controlled by the master. Therefore, after you have configured a cluster, you must
control conferences and MCU functionality through the master using either its web interface or through its
API. All calls to the cluster are made through the master.
Slaves MCUs
Slave MCUs do not display the full MCU web interface. Only certain settings are available, such as network
configuration, logging and upgrading. Similarly, a slave blade will only respond to a subset of API calls. For
more information, refer to the relevant API documentation (available on the Support pages of
www.cisco.com).
General points
Some points to note about clustering:

n Clustering requires the Cluster support feature key.
n All MCUs in a cluster must be running the same version of software.
n On the MCU, Call Detail Records (CDRs) are stored on and accessible on the master MCU.
n Slave MCUs only have admin logins.
n The MSE 8000 Supervisor blade must be running software version 2.1 or above to configure clustering.
n Always keep a recent backup of the Supervisor.
n If the Supervisor restarts or is removed, the cluster continues to function, conferences continue, and the
cluster does not restart when the Supervisor reappears.
n Blades that do not support clustering can be installed into an MSE chassis alongside a cluster.
Advanced topics
n You cannot mix the type of blades in a cluster but you can have more than one cluster in the same MSE
chassis. You can also have clusters of different types of blades in the same chassis.
n You assign the cluster roles (master/slave) to the slots in the chassis; if a blade fails, you can replace it
with a blade of the same type and the cluster configuration will persist; however, what happens to active
calls and conferences varies, as follows:
l If you restart or remove the master, the slaves will also restart: all calls and conferences end.
l If the clustering configuration on the Supervisor and a blade disagree, then the Supervisor pushes the
clustering configuration to the blade. (This might happen if you replace a slave blade with another blade
of the same type.) The clustering configuration only includes clustering information; it does not configure
network settings or anything else on the blade. If the Supervisor has pushed a configuration change to a
blade, the Supervisor will prompt you to restart the blade.
Upgrading clustered MCUs
If you need to upgrade the MCUs in a cluster, first upload the new software images to each MCU in the
cluster and then restart the master. The slave(s) will automatically restart and the upgrade will be completed.
Further information
Further information
Contact details and license information
Please refer to the following sections for details of where to get further help and for additional software
license information:
n TANDBERG
n Software licenses
TANDBERG
TANDBERG is now part of Cisco. TANDBERG Products UK Limited is a wholly owned subsidiary of Cisco
Systems, Inc.
The MCU firmware is Copyright © TANDBERG Products UK Ltd 2003-2010 except where specifically
mentioned below. All rights reserved.
This product contains an authentication function which uses an encrypted digital signature and a public key
infrastructure. It is your responsibility to ensure that any import into or export from your territory and any use
of the product in your territory is in compliance with your local laws. This product may not be exported to any
country embargoed by the US or any member of the European Union without the prior written consent of
Cisco.
Software licenses
The MCU 4200 Series and MSE Media blade include software developed by the NetBSD Foundation, Inc.
and its contributors (specifically the NetBSD operating system), software developed by Spirit Corporation
(specifically G.728 audio codec implementation) , software developed by Tecgraf, PUC-Rio (specifically
Lua), software developed by the Internet Systems Consortium, Inc (specifically DHCP), and software
developed by Polycom, Inc. (specifically Polycom® Siren14™ audio codec).
The MCU 4500 Series includes software developed by the NetBSD Foundation, Inc. and its contributors
(specifically the NetBSD operating system), software developed by Tecgraf, PUC-Rio (specifically Lua),
software developed by the Internet Systems Consortium, Inc (specifically DHCP), and software developed
by Polycom, Inc. (specifically Polycom® Siren14™ audio codec).
The MSE Media2 blade includes software developed by the The FreeBSD Project, software developed by
Tecgraf, PUC-Rio (specifically Lua), software developed by the Internet Systems Consortium, Inc
(specifically DHCP), software developed by the Swedish Institute of Computer Science, software developed
by Dennis Kuschel and Swen Moczarski, and software developed by Polycom, Inc. (specifically Polycom®
Siren14™ audio codec).
This product can use HMAC-SHA1 to authenticate packets and AES to encrypt them.
The following copyright notices are reproduced here in order to comply with the terms of the respective
licenses.
n FreeBSD
n Swedish Institute of Computer Science
n PicoOS
n NetBSD
Further information
n Info-ZIP
n Independent JPEG Group
n The OpenSSL Project
n Spirit Corporation
n AES
n HMAC
n SHA1
n Lua
n DHCP
n Polycom Inc
n Fraunhofer IIS
n RSA Data Security Inc.
n The Internet Society
n SNMP
FreeBSD
Copyright 1992-2010 The FreeBSD Project. All rights reserved.

Redistribution and use in source and binary forms, with or without modification, are permitted provided that
the following conditions are met:
1. Redistributions of source code must retain the above copyright notice, this list of conditions and the
following disclaimer.
2. Redistributions in binary form must reproduce the above copyright notice, this list of conditions and the
following disclaimer in the documentation and/or other materials provided with the distribution.
THIS SOFTWARE IS PROVIDED BY THE FREEBSD PROJECT `ÀS IS'' AND ANY EXPRESS OR
IMPLIED WARRANTIES, INCLUDING, BUT NOT LIMITED TO, THE IMPLIED WARRANTIES OF
MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE ARE DISCLAIMED. IN NO
EVENT SHALL THE FREEBSD PROJECT OR CONTRIBUTORS BE LIABLE FOR ANY DIRECT,
INDIRECT, INCIDENTAL, SPECIAL, EXEMPLARY, OR CONSEQUENTIAL DAMAGES (INCLUDING,
BUT NOT LIMITED TO, PROCUREMENT OF SUBSTITUTE GOODS OR SERVICES; LOSS OF USE,
DATA, OR PROFITS; OR BUSINESS INTERRUPTION) HOWEVER CAUSED AND ON ANY THEORY
OF LIABILITY, WHETHER IN CONTRACT, STRICT LIABILITY, OR TORT (INCLUDING NEGLIGENCE
OR OTHERWISE) ARISING IN ANY WAY OUT OF THE USE OF THIS SOFTWARE, EVEN IF ADVISED
OF THE POSSIBILITY OF SUCH DAMAGE.
The views and conclusions contained in the software and documentation are those of the authors and should
not be interpreted as representing official policies, either expressed or implied, of the FreeBSD Project.
Swedish Institute of Computer Science
Copyright (c) 2001, 2002 Swedish Institute of Computer Science. All rights reserved.
Further information
3. The name of the author may not be used to endorse or promote products derived from this software without
specific prior written permission.
THIS SOFTWARE IS PROVIDED BY THE AUTHOR "AS IS" AND ANY EXPRESS OR IMPLIED
WARRANTIES, INCLUDING, BUT NOT LIMITED TO, THE IMPLIED WARRANTIES OF
EVENT SHALL THE AUTHOR BE LIABLE FOR ANY DIRECT, INDIRECT, INCIDENTAL, SPECIAL,
EXEMPLARY, OR CONSEQUENTIAL DAMAGES (INCLUDING, BUT NOT LIMITED TO,
PROCUREMENT OF SUBSTITUTE GOODS OR SERVICES; LOSS OF USE, DATA, OR PROFITS; OR
BUSINESS INTERRUPTION) HOWEVER CAUSED AND ON ANY THEORY OF LIABILITY, WHETHER
IN CONTRACT, STRICT LIABILITY, OR TORT (INCLUDING NEGLIGENCE OR OTHERWISE)
ARISING IN ANY WAY OUT OF THE USE OF THIS SOFTWARE, EVEN IF ADVISED OF THE
POSSIBILITY OF SUCH DAMAGE.
This file is part of the lwIP TCP/IP stack.
Author: Adam Dunkels [email protected]
PicoOS
Copyright (c) 2004-2010, Dennis Kuschel, Swen Moczarski. All rights reserved.
3. The name of the author may not be used to endorse or promote products derived from this software without
specific prior written permission.
THIS SOFTWARE IS PROVIDED BY THE AUTHOR `ÀS IS'' AND ANY EXPRESS OR IMPLIED
EVENT SHALL THE AUTHOR BE LIABLE FOR ANY DIRECT, INDIRECT, INCIDENTAL, SPECIAL,
EXEMPLARY, OR CONSEQUENTIAL DAMAGES (INCLUDING, BUT NOT LIMITED TO,
NetBSD
Copyright © 1999-2004 The NetBSD Foundation, Inc. All rights reserved.

Further information
3. All advertising materials mentioning features or use of this software must display the following
acknowledgement: This product includes software developed by the NetBSD Foundation, Inc. and its
contributors.
4. Neither the name of The NetBSD Foundation nor the names of its contributors may be used to endorse or
promote products derived from this software without specific prior written permission.
THIS SOFTWARE IS PROVIDED BY THE NETBSD FOUNDATION, INC. AND CONTRIBUTORS "AS
IS" AND ANY EXPRESS OR IMPLIED WARRANTIES, INCLUDING, BUT NOT LIMITED TO, THE
IMPLIED WARRANTIES OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE
ARE DISCLAIMED. IN NO EVENT SHALL THE FOUNDATION OR CONTRIBUTORS BE LIABLE FOR
ANY DIRECT, INDIRECT, INCIDENTAL, SPECIAL, EXEMPLARY, OR CONSEQUENTIAL DAMAGES
(INCLUDING, BUT NOT LIMITED TO, PROCUREMENT OF SUBSTITUTE GOODS OR SERVICES;
LOSS OF USE, DATA, OR PROFITS; OR BUSINESS INTERRUPTION) HOWEVER CAUSED AND ON
ANY THEORY OF LIABILITY, WHETHER IN CONTRACT, STRICT LIABILITY, OR TORT (INCLUDING
NEGLIGENCE OR OTHERWISE) ARISING IN ANY WAY OUT OF THE USE OF THIS SOFTWARE,
EVEN IF ADVISED OF THE POSSIBILITY OF SUCH DAMAGE.
The MCU includes software developed by the authors listed below. These notices are required to satisfy the
license terms of the software mentioned in this document. All product names mentioned herein are
trademarks of their respective owners.
n The University of California, Berkeley and its contributors.
n The University of California, Lawrence Berkeley Laboratory and its contributors.
n The NetBSD Foundation, Inc. and its contributors.
n Jonathan R. Stone, Manuel Bouyer, Charles M. Hannum, Christopher G. Demetriou, TooLs GmbH,
Terrence R. Lambert, Theo de Raadt, Christos Zoulas, Paul Kranenburg, Adam Glass, Winning Strategies,
Inc, Frank van der Linden, Jason R. Thorpe, Chris Provenzano.
Info-ZIP
Copyright © 1990-2007 Info-ZIP. All rights reserved.

For the purposes of this copyright and license, "Info-ZIP" is defined as the following set of individuals:
Mark Adler, John Bush, Karl Davis, Harald Denker, Jean-Michel Dubois, Jean-loup Gailly, Hunter Goatley,
Ed Gordon, Ian Gorman, Chris Herborth, Dirk Haase, Greg Hartwig, Robert Heath, Jonathan Hudson, Paul
Kienitz, David Kirschbaum, Johnny Lee, Onno van der Linden, Igor Mandrichenko, Steve P. Miller, Sergio
Monesi, Keith Owens, George Petrov, Greg Roelofs, Kai Uwe Rommel, Steve Salisbury, Dave Smith,
Steven M. Schweda, Christian Spieler, Cosmin Truta, Antoine Verheijen, Paul von Behren, Rich Wales,
Mike White.
This software is provided "as is," without warranty of any kind, express or implied. In no event shall Info-ZIP
or its contributors be held liable for any direct, indirect, incidental, special or consequential damages arising
out of the use of or inability to use this software.
Permission is granted to anyone to use this software for any purpose, including commercial applications, and
to alter it and redistribute it freely, subject to the above disclaimer and the following restrictions:
1. Redistributions of source code (in whole or in part) must retain the above copyright notice, definition,
disclaimer, and this list of conditions.
Further information
2. Redistributions in binary form (compiled executables and libraries) must reproduce the above copyright
notice, definition, disclaimer, and this list of conditions in documentation and/or other materials provided
with the distribution. The sole exception to this condition is redistribution of a standard UnZipSFX binary
(including SFXWiz) as part of a self-extracting archive; that is permitted without inclusion of this license,
as long as the normal SFX banner has not been removed from the binary or disabled.
3. Altered versions--including, but not limited to, ports to new operating systems, existing ports with new
graphical interfaces, versions with modified or added functionality, and dynamic, shared, or static library
versions not from Info-ZIP--must be plainly marked as such and must not be misrepresented as being the
original source or, if binaries, compiled from the original source. Such altered versions also must not be
misrepresented as being Info-ZIP releases--including, but not limited to, labeling of the altered versions
with the names "Info-ZIP" (or any variation thereof, including, but not limited to, different capitalizations),
"Pocket UnZip," "WiZ" or "MacZip" without the explicit permission of Info-ZIP. Such altered versions are
further prohibited from misrepresentative use of the Zip-Bugs or Info-ZIP e-mail addresses or the Info-ZIP
URL(s), such as to imply Info-ZIP will provide support for the altered versions.
4. Info-ZIP retains the right to use the names "Info-ZIP," "Zip," "UnZip," "UnZipSFX," "WiZ," "Pocket
UnZip," "Pocket Zip," and "MacZip" for its own source and binary releases.
Independent JPEG Group's JPEG software
Software is based in part on the work of the Independent JPEG Group

The authors make NO WARRANTY or representation, either express or implied, with respect to this
software, its quality, accuracy, merchantability, or fitness for a particular purpose. This software is provided
"AS IS", and you, its user, assume the entire risk as to its quality and accuracy.
This software is copyright © 1991-1998, Thomas G. Lane. All Rights Reserved except as specified below.
Permission is hereby granted to use, copy, modify, and distribute this software (or portions thereof) for any
purpose, without fee, subject to these conditions:
1. If any part of the source code for this software is distributed, then this README file must be included, with
this copyright and no-warranty notice unaltered; and any additions, deletions, or changes to the original
files must be clearly indicated in accompanying documentation.
2. If only executable code is distributed, then the accompanying documentation must state that "this
software is based in part on the work of the Independent JPEG Group".
3. Permission for use of this software is granted only if the user accepts full responsibility for any undesirable
consequences; the authors accept NO LIABILITY for damages of any kind.
These conditions apply to any software derived from or based on the IJG code, not just to the unmodified
library. If you use our work, you ought to acknowledge us.
Permission is NOT granted for the use of any IJG author's name or company name in advertising or publicity
relating to this software or products derived from it. This software may be referred to only as "the Independent
JPEG Group's software".
We specifically permit and encourage the use of this software as the basis of commercial products, provided
that all warranty or liability claims are assumed by the product vendor.
The OpenSSL Project
Copyright (c) 1998-2007 The OpenSSL Project. All rights reserved.

Further information
acknowledgment: This product includes software developed by the OpenSSL Project for use in the
OpenSSL Toolkit. (http://www.openssl.org/)"
4. The names "OpenSSL Toolkit" and "OpenSSL Project" must not be used to endorse or promote products
derived from this software without prior written permission. For written permission, please contact
[email protected].
5. Products derived from this software may not be called "OpenSSL" nor may "OpenSSL" appear in their
names without prior written permission of the OpenSSL Project.
6. Redistributions of any form whatsoever must retain the following acknowledgment: "This product includes
software developed by the OpenSSL Project for use in the OpenSSL Toolkit (http://www.openssl.org/)"
THIS SOFTWARE IS PROVIDED BY THE OpenSSL PROJECT `ÀS IS'' AND ANY EXPRESSED OR
EVENT SHALL THE OpenSSL PROJECT OR ITS CONTRIBUTORS BE LIABLE FOR ANY DIRECT,
INDIRECT, INCIDENTAL, SPECIAL, EXEMPLARY, OR CONSEQUENTIAL DAMAGES (INCLUDING,
BUT NOT LIMITED TO, PROCUREMENT OF SUBSTITUTE GOODS OR SERVICES; LOSS OF USE,
DATA, OR PROFITS; OR BUSINESS INTERRUPTION) HOWEVER CAUSED AND ON ANY THEORY
OF LIABILITY, WHETHER IN CONTRACT, STRICT LIABILITY, OR TORT (INCLUDING NEGLIGENCE
OR OTHERWISE) ARISING IN ANY WAY OUT OF THE USE OF THIS SOFTWARE, EVEN IF ADVISED
OF THE POSSIBILITY OF SUCH DAMAGE.
====================================================================
This product includes cryptographic software written by Eric Young ([email protected]). This product
includes software written by Tim Hudson ([email protected]).
Original SSLeay License
Copyright (C) 1995-1998 Eric Young ([email protected]) All rights reserved.

This package is an SSL implementation written by Eric Young ([email protected]). The implementation
was written so as to conform with Netscape's SSL.
This library is free for commercial and non-commercial use as long as the following conditions are adhered to.
The following conditions apply to all code found in this distribution, be it the RC4, RSA, lhash, DES, etc.,
code; not just the SSL code. The SSL documentation included with this distribution is covered by the same
copyright terms except that the holder is Tim Hudson ([email protected]).
Copyright remains Eric Young's, and as such any Copyright notices in the code are not to be removed. If this
package is used in a product, Eric Young should be given attribution as the author of the parts of the library
used. This can be in the form of a textual message at program startup or in documentation (online or textual)
provided with the package.
1. Redistributions of source code must retain the copyright notice, this list of conditions and the following
disclaimer.
Further information
acknowledgement: "This product includes cryptographic software written by Eric Young
([email protected])" The word 'cryptographic' can be left out if the routines from the library being used
are not cryptographic related :-).
4. If you include any Windows specific code (or a derivative thereof) from the apps directory (application
code) you must include an acknowledgement: "This product includes software written by Tim Hudson
([email protected])"
THIS SOFTWARE IS PROVIDED BY ERIC YOUNG `ÀS IS'' AND ANY EXPRESS OR IMPLIED
EVENT SHALL THE AUTHOR OR CONTRIBUTORS BE LIABLE FOR ANY DIRECT, INDIRECT,
INCIDENTAL, SPECIAL, EXEMPLARY, OR CONSEQUENTIAL DAMAGES (INCLUDING, BUT NOT
LIMITED TO, PROCUREMENT OF SUBSTITUTE GOODS OR SERVICES; LOSS OF USE, DATA, OR
PROFITS; OR BUSINESS INTERRUPTION) HOWEVER CAUSED AND ON ANY THEORY OF
LIABILITY, WHETHER IN CONTRACT, STRICT LIABILITY, OR TORT (INCLUDING NEGLIGENCE OR
OTHERWISE) ARISING IN ANY WAY OUT OF THE USE OF THIS SOFTWARE, EVEN IF ADVISED OF
THE POSSIBILITY OF SUCH DAMAGE.
The licence and distribution terms for any publically available version or derivative of this code cannot be
changed. i.e. this code cannot simply be copied and put under another distribution licence [including the
GNU Public Licence.]
Spirit Corporation
Copyright © 1995-2003, SPIRIT

The MCU includes a G.728 audio codec used under license from Spirit Corporation.
AES License
Copyright (c) 2001, Dr Brian Gladman, Worcester, UK.

All rights reserved.
LICENSE TERMS
The free distribution and use of this software in both source and binary form is allowed (with or without
changes) provided that:
1. distributions of this source code include the above copyright notice, this list of conditions and the following
disclaimer;
2. distributions in binary form include the above copyright notice, this list of conditions and the following
disclaimer in the documentation and/or other associated materials;
3. the copyright holder's name is not used to endorse products built using this software without specific
written permission.
DISCLAIMER
This software is provided 'as is' with no explicit or implied warranties in respect of its properties, including,
but not limited to, correctness and fitness for purpose.
Further information
Issue Date: 29/07/2002
HMAC License
Copyright (c) 2002, Dr Brian Gladman, Worcester, UK. All rights reserved.
LICENSE TERMS
disclaimer;
written permission.
ALTERNATIVELY, provided that this notice is retained in full, this product may be distributed under the
terms of the GNU General Public License (GPL), in which case the provisions of the GPL apply INSTEAD
OF those given above.
DISCLAIMER
but not limited to, correctness and/or fitness for purpose.
SHA1 License
Copyright (c) 2002, Dr Brian Gladman, Worcester, UK. All rights reserved.
LICENSE TERMS
disclaimer;
written permission.
ALTERNATIVELY, provided that this notice is retained in full, this product may be distributed under the
terms of the GNU General Public License (GPL), in which case the provisions of the GPL apply INSTEAD
OF those given above.
DISCLAIMER
but not limited to, correctness and/or fitness for purpose.
Further information
Lua
Lua 5.0 license

Copyright © 2003-2004 Tecgraf, PUC-Rio.
Permission is hereby granted, free of charge, to any person obtaining a copy of this software and associated
documentation files (the "Software"), to deal in the Software without restriction, including without limitation
the rights to use, copy, modify, merge, publish, distribute, sublicense, and/or sell copies of the Software, and
to permit persons to whom the Software is furnished to do so, subject to the following conditions:
1. The above copyright notice and this permission notice shall be included in all copies or substantial portions
of the Software.
THE SOFTWARE IS PROVIDED "AS IS", WITHOUT WARRANTY OF ANY KIND, EXPRESS OR
IMPLIED, INCLUDING BUT NOT LIMITED TO THE WARRANTIES OF MERCHANTABILITY, FITNESS
FOR A PARTICULAR PURPOSE AND NONINFRINGEMENT. IN NO EVENT SHALL THE AUTHORS
OR COPYRIGHT HOLDERS BE LIABLE FOR ANY CLAIM, DAMAGES OR OTHER LIABILITY,
WHETHER IN AN ACTION OF CONTRACT, TORT OR OTHERWISE, ARISING FROM, OUT OF OR IN
CONNECTION WITH THE SOFTWARE OR THE USE OR OTHER DEALINGS IN THE SOFTWARE.
DHCP
Internet Systems Consortium DHCP Client 4.1.1-P1

Copyright © 2004-2010 Internet Systems Consortium, Inc. ("ISC").
Copyright © 1995-2003 Internet Software Consortium.
Permission to use, copy, modify, and/or distribute this software for any purpose with or without fee is hereby
granted, provided that the above copyright notice and this permission notice appear in all copies.
THE SOFTWARE IS PROVIDED "AS IS" AND ISC DISCLAIMS ALL WARRANTIES WITH REGARD TO
THIS SOFTWARE INCLUDING ALL IMPLIED WARRANTIES OF MERCHANTABILITY AND FITNESS.
IN NO EVENT SHALL ISC BE LIABLE FOR ANY SPECIAL, DIRECT, INDIRECT, OR
CONSEQUENTIAL DAMAGES OR ANY DAMAGES WHATSOEVER RESULTING FROM LOSS OF
USE, DATA OR PROFITS, WHETHER IN AN ACTION OF CONTRACT, NEGLIGENCE OR OTHER
TORTIOUS ACTION, ARISING OUT OF OR IN CONNECTION WITH THE USE OR PERFORMANCE
OF THIS SOFTWARE.
Polycom, Inc.
The Polycom® Siren14™ audio coding technology, including patents relating to that technology, is licensed
from Polycom, Inc.
Fraunhofer IIS
MPEG-4 AAC audio coding technology licensed by Fraunhofer

IIS
http://www.iis.fraunhofer.de/amm/
Further information
RSA Data Security Inc.
Copyright © 1991-2, RSA Data Security, Inc. Created 1991. All rights reserved.
License to copy and use this software is granted provided that it is identified as the "RSA Data Security, Inc.
MD5 Message-Digest Algorithm" in all material mentioning or referencing this software or this function.
License is also granted to make and use derivative works provided that such works are identified as "derived
from the RSA Data Security, Inc. MD5 Message-Digest Algorithm" in all material mentioning or referencing
the derived work.
RSA Data Security, Inc. makes no representations concerning either the merchantability of this software or
the suitability of this software for any particular purpose. It is provided "as is" without express or implied
warranty of any kind.
These notices must be retained in any copies of any part of this documentation and/or software.
The Internet Society
Copyright © The Internet Society (1999). All Rights Reserved.

This document and translations of it may be copied and furnished to others, and derivative works that
comment on or otherwise explain it or assist in its implementation may be prepared, copied, published and
distributed, in whole or in part, without restriction of any kind, provided that the above copyright notice and
this paragraph are included on all such copies and derivative works. However, this document itself may not
be modified in any way, such as by removing the copyright notice or references to the Internet Society or
other Internet organizations, except as needed for the purpose of developing Internet standards in which case
the procedures for copyrights defined in the Internet Standards process must be followed, or as required to
translate it into languages other than English.
SNMP
Various copyrights apply to this package, listed in various separate parts below. Please make sure that you
read all the parts.
Part 1: CMU/UCD copyright notice: (BSD like) Copyright © 1989, 1991, 1992 by Carnegie Mellon University
Derivative Work - 1996, 1998-2000 Copyright © 1996, 1998-2000 The Regents of the University of California.
All Rights Reserved.
Permission to use, copy, modify and distribute this software and its documentation for any purpose and
without fee is hereby granted, provided that the above copyright notice appears in all copies and that both that
copyright notice and this permission notice appear in supporting documentation, and that the name of CMU
and The Regents of the University of California not be used in advertising or publicity pertaining to distribution
of the software without specific written permission.
CMU AND THE REGENTS OF THE UNIVERSITY OF CALIFORNIA DISCLAIM ALL WARRANTIES
WITH REGARD TO THIS SOFTWARE, INCLUDING ALL IMPLIED WARRANTIES OF
MERCHANTABILITY AND FITNESS. IN NO EVENT SHALL CMU OR THE REGENTS OF THE
UNIVERSITY OF CALIFORNIA BE LIABLE FOR ANY SPECIAL, INDIRECT OR CONSEQUENTIAL
DAMAGES OR ANY DAMAGES WHATSOEVER RESULTING FROM THE LOSS OF USE, DATA OR
PROFITS, WHETHER IN AN ACTION OF CONTRACT, NEGLIGENCE OR OTHER TORTIOUS
ACTION, ARISING OUT OF OR IN CONNECTION WITH THE USE OR PERFORMANCE OF THIS
SOFTWARE.
Part 2: Networks Associates Technology, Inc. Copyright notice (BSD)
Further information
Copyright © 2001-2003, Networks Associates Technology, Inc.

n Redistributions of source code must retain the above copyright notice, this list of conditions and the
n Redistributions in binary form must reproduce the above copyright notice, this list of conditions and the
n Neither the name of the Networks Associates Technology, Inc nor the names of its contributors may be
used to endorse or promote products derived from this software without specific prior written ermission.
THIS SOFTWARE IS PROVIDED BY THE COPYRIGHT HOLDERS AND CONTRIBUTORS `ÀS IS''
AND ANY EXPRESS OR IMPLIED WARRANTIES, INCLUDING, BUT NOT LIMITED TO, THE IMPLIED
WARRANTIES OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE ARE
DISCLAIMED. IN NO EVENT SHALL THE COPYRIGHT HOLDERS OR CONTRIBUTORS BE LIABLE
FOR ANY DIRECT, INDIRECT, INCIDENTAL, SPECIAL, EXEMPLARY, OR CONSEQUENTIAL
DAMAGES (INCLUDING, BUT NOT LIMITED TO, PROCUREMENT OF SUBSTITUTE GOODS OR
SERVICES; LOSS OF USE, DATA, OR PROFITS; OR BUSINESS INTERRUPTION) HOWEVER
CAUSED AND ON ANY THEORY OF LIABILITY, WHETHER IN CONTRACT, STRICT LIABILITY, OR
TORT (INCLUDING NEGLIGENCE OR OTHERWISE) ARISING IN ANY WAY OUT OF THE USE OF
THIS SOFTWARE, EVEN IF ADVISED OF THE POSSIBILITY OF SUCH DAMAGE.
Part 3: Cambridge Broadband Ltd. copyright notice (BSD)
Portions of this code are copyright © 2001-2003, Cambridge Broadband Ltd. All rights reserved.
n The name of Cambridge Broadband Ltd. may not be used to endorse or promote products derived from this
software without specific prior written permission.
THIS SOFTWARE IS PROVIDED BY THE COPYRIGHT HOLDER `ÀS IS'' AND ANY EXPRESS OR
EVENT SHALL THE COPYRIGHT HOLDER BE LIABLE FOR ANY DIRECT, INDIRECT, INCIDENTAL,
SPECIAL, EXEMPLARY, OR CONSEQUENTIAL DAMAGES (INCLUDING, BUT NOT LIMITED TO,
Part 4: Sun Microsystems, Inc. copyright notice (BSD)
Copyright © 2003 Sun Microsystems, Inc., 4150 Network Circle, Santa Clara, California 95054, U.S.A. All
rights reserved.
Further information
Use is subject to license terms below.

This distribution may include materials developed by third parties.
Sun, Sun Microsystems, the Sun logo and Solaris are trademarks or registered trademarks of Sun
Microsystems, Inc. in the U.S. and other countries.
n Neither the name of the Sun Microsystems, Inc. nor the names of its contributors may be used to endorse
or promote products derived from this software without specific prior written permission.
Part 5: Sparta, Inc copyright notice (BSD)
Copyright © 2003-2009, Sparta, Inc
n Neither the name of Sparta, Inc nor the names of its contributors may be used to endorse or promote
products derived from this software without specific prior written permission.
Further information
Part 6: Cisco/BUPTNIC copyright notice (BSD)

Copyright © 2004, Cisco, Inc and Information Network Center of Beijing University of Posts and
Telecommunications. All rights reserved.
n Neither the name of Cisco, Inc, Beijing University of Posts and Telecommunications, nor the names of
their contributors may be used to endorse or promote products derived from this software without specific
prior written permission.
Part 7: Fabasoft R&D Software GmbH & Co KG copyright notice (BSD)
Copyright © Fabasoft R&D Software GmbH & Co KG, 2003
[email protected]
Author: Bernhard Penz
n The name of Fabasoft R&D Software GmbH & Co KG or any of its subsidiaries, brand or product names
may not be used to endorse or promote products derived from this software without specific prior written
permission.
THIS SOFTWARE IS PROVIDED BY THE COPYRIGHT HOLDER `ÀS IS'' AND ANY EXPRESS OR
EVENT SHALL THE COPYRIGHT HOLDER BE LIABLE FOR ANY DIRECT, INDIRECT, INCIDENTAL,
SPECIAL, EXEMPLARY, OR CONSEQUENTIAL DAMAGES (INCLUDING, BUT NOT LIMITED TO,
Further information
Part 8: Apple Inc. copyright notice (BSD)
Copyright © 2007 Apple Inc. All rights reserved.
n Neither the name of Apple Inc. ("Apple") nor the names of its contributors may be used to endorse or
THIS SOFTWARE IS PROVIDED BY APPLE AND ITS CONTRIBUTORS "AS IS" AND ANY EXPRESS
OR IMPLIED WARRANTIES, INCLUDING, BUT NOT LIMITED TO, THE IMPLIED WARRANTIES OF
EVENT SHALL APPLE OR ITS CONTRIBUTORS BE LIABLE FOR ANY DIRECT, INDIRECT,
INCIDENTAL, SPECIAL, EXEMPLARY, OR CONSEQUENTIAL DAMAGES (INCLUDING, BUT NOT
LIMITED TO, PROCUREMENT OF SUBSTITUTE GOODS OR SERVICES; LOSS OF USE, DATA, OR
PROFITS; OR BUSINESS INTERRUPTION) HOWEVER CAUSED AND ON ANY THEORY OF
LIABILITY, WHETHER IN CONTRACT, STRICT LIABILITY, OR TORT (INCLUDING NEGLIGENCE OR
OTHERWISE) ARISING IN ANY WAY OUT OF THE USE OF THIS SOFTWARE, EVEN IF ADVISED OF
THE POSSIBILITY OF SUCH DAMAGE.
Part 9: ScienceLogic, LLC copyright notice (BSD)
Copyright © 2009, ScienceLogic, LLC. All rights reserved.
n Neither the name of ScienceLogic, LLC nor the names of its contributors may be used to endorse or
THE SPECIFICATIONS AND INFORMATION REGARDING THE PRODUCTS IN THIS MANUAL ARE
SUBJECT TO CHANGE WITHOUT NOTICE. ALL STATEMENTS, INFORMATION, AND
RECOMMENDATIONS IN THIS MANUAL ARE BELIEVED TO BE ACCURATE BUT ARE PRESENTED
WITHOUT WARRANTY OF ANY KIND, EXPRESS OR IMPLIED. USERS MUST TAKE FULL
RESPONSIBILITY FOR THEIR APPLICATION OF ANY PRODUCTS.
THE SOFTWARE LICENSE AND LIMITED WARRANTY FOR THE ACCOMPANYING PRODUCT ARE
SET FORTH IN THE INFORMATION PACKET THAT SHIPPED WITH THE PRODUCT AND ARE
INCORPORATED HEREIN BY THIS REFERENCE. IF YOU ARE UNABLE TO LOCATE THE
SOFTWARE LICENSE OR LIMITED WARRANTY, CONTACT YOUR CISCO REPRESENTATIVE FOR
A COPY.
The Cisco implementation of TCP header compression is an adaptation of a program developed by the
University of California, Berkeley (UCB) as part of UCB's public domain version of the UNIX operating
system. All rights reserved. Copyright © 1981, Regents of the University of California.
NOTWITHSTANDING ANY OTHER WARRANTY HEREIN, ALL DOCUMENT FILES AND SOFTWARE
OF THESE SUPPLIERS ARE PROVIDED "AS IS" WITH ALL FAULTS. CISCO AND THE ABOVE-
NAMED SUPPLIERS DISCLAIM ALL WARRANTIES, EXPRESSED OR IMPLIED, INCLUDING,
WITHOUT LIMITATION, THOSE OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE
AND NONINFRINGEMENT OR ARISING FROM A COURSE OF DEALING, USAGE, OR TRADE
PRACTICE.
IN NO EVENT SHALL CISCO OR ITS SUPPLIERS BE LIABLE FOR ANY INDIRECT, SPECIAL,
CONSEQUENTIAL, OR INCIDENTAL DAMAGES, INCLUDING, WITHOUT LIMITATION, LOST
PROFITS OR LOSS OR DAMAGE TO DATA ARISING OUT OF THE USE OR INABILITY TO USE THIS
MANUAL, EVEN IF CISCO OR ITS SUPPLIERS HAVE BEEN ADVISED OF THE POSSIBILITY OF
SUCH DAMAGES.
Cisco and the Cisco Logo are trademarks of Cisco Systems, Inc. and/or its affiliates in the U.S. and other
countries. A listing of Cisco's trademarks can be found at www.cisco.com/go/trademarks. Third party
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a partnership relationship between Cisco and any other company. (1005R)
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© 2012 Cisco Systems, Inc. All rights reserved.

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Cisco TelePresence

Cisco TelePresence MCU 4.3 Product administration guide Page 2 of 242

Use of main video as content channel 59

Cisco TelePresence MCU 4.3 Product administration guide Page 3 of 242

Cisco TelePresence MCU 4.3 Product administration guide Page 4 of 242

Cisco TelePresence MCU 4.3 Product administration guide Page 5 of 242

Cisco TelePresence MCU 4.3 Product administration guide Page 6 of 242

Using the web interface

Failing to log into the web interface

Cisco TelePresence MCU 4.3 Product administration guide Page 7 of 242

Joining and viewing conferences

Dialing in using a video endpoint

Dialing in using an audio-only phone

Using an IP VCR recording as the video contribution

Cisco TelePresence MCU 4.3 Product administration guide Page 8 of 242

Dialing in using ConferenceMe

Using an auto attendant

Calling an auto attendant

Accessing the main menu

Cisco TelePresence MCU 4.3 Product administration guide Page 9 of 242

To exit DTMF navigation mode:

Typically, you will have these options:

Create new conference

Access other auto attendant menus

Participating in the conference

Using streaming to view conferences

Cisco TelePresence MCU 4.3 Product administration guide Page 10 of 242

Field Field description More information

Conference The numeric ID that uniquely identifies

PIN If the conference that you want to stream

Advanced streaming options

Field Field More information

Cisco TelePresence MCU 4.3 Product administration guide Page 11 of 242

Content Select a size for

Join a conference using ConferenceMe

Using streaming to view conferences

Field Field description More information

Cisco TelePresence MCU 4.3 Product administration guide Page 12 of 242

Using ConferenceMe to join conferences

To join a conference using the conference list page

Cisco TelePresence MCU 4.3 Product administration guide Page 13 of 242

To join a conference using the participant list page

To join a conference using the MCU Streaming page

Using in-conference features with video endpoints

Cisco TelePresence MCU 4.3 Product administration guide Page 14 of 242

n Controlling conference views

Controlling conference views

Understanding conference views

Choosing a conference view

To switch among available conference views:

Icon Icon description

You are scrolling up through the layout views.

You are scrolling down through the layout views.

Cisco TelePresence MCU 4.3 Product administration guide Page 15 of 242

You have stopped scrolling through the layout

Icon Icon description

You are scrolling through the participant list in a counter-clockwise

You are scrolling through the participant list in a clockwise direction.

Speaking participant has the focus.