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    Akash Kumar Panigrahi: Contact No.: 91-8144894304

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    Akash Panigrahi
    Akash Kumar Panigrahi is a software engineer with over 3 years of experience working with the ServiceNow platform. He has expertise in areas like incident management, change management, asset management, and CMDB. Some of his skills include Java scripting, SQL, and working with databases like Oracle and MySQL. He has worked on several projects involving ServiceNow implementations, custom application development, catalog design and more. He is currently working as a ServiceNow ITSM specialist for SNT Software Solution Pvt. Ltd.

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    Akash Kumar Panigrahi: Contact No.: 91-8144894304

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    Akash Panigrahi
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    Akash Kumar Panigrahi is a software engineer with over 3 years of experience working with the ServiceNow platform. He has expertise in areas like incident management, change management, asset management, and CMDB. Some of his skills include Java scripting, SQL, and working with databases like Oracle and MySQL. He has worked on several projects involving ServiceNow implementations, custom application development, catalog design and more. He is currently working as a ServiceNow ITSM specialist for SNT Software Solution Pvt. Ltd.

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    Akash Kumar Panigrahi is a software engineer with over 3 years of experience working with the ServiceNow platform. He has expertise in areas like incident management, change management, asset management, and CMDB. Some of his skills include Java scripting, SQL, and working with databases like Oracle and MySQL. He has worked on several projects involving ServiceNow implementations, custom application development, catalog design and more. He is currently working as a ServiceNow ITSM specialist for SNT Software Solution Pvt. Ltd.

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    © All Rights Reserved
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    Download as doc, pdf, or txt
    44 views3 pages

    Akash Kumar Panigrahi: Contact No.: 91-8144894304

    Uploaded by

    Akash Panigrahi
    Akash Kumar Panigrahi is a software engineer with over 3 years of experience working with the ServiceNow platform. He has expertise in areas like incident management, change management, asset management, and CMDB. Some of his skills include Java scripting, SQL, and working with databases like Oracle and MySQL. He has worked on several projects involving ServiceNow implementations, custom application development, catalog design and more. He is currently working as a ServiceNow ITSM specialist for SNT Software Solution Pvt. Ltd.

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    of 3

    AKASH KUMAR PANIGRAHI

    Software Engineer,
    Contact No. : 91-8144894304
    E-mai:-panigrah69@@gmail.com

    Current Exposure:
    Service Now, ITSM,3rd party Application /Data Source Integration,performance analytics, Scripting
    Experience Summary:

     Hands-on design, development and deployment experience with the Service-Now


    Platform.
     Worked on Incident Management, change management application, Asset Management &
    CMDB
     Implementation ,Upgrade , Integration any 3 rd party tool /interface , product Development
    and Training on Different product of and Service- Now Like, ITSM, Analytics, CMDB, Service
    catalogue management ,Service level management

    Service-Now ITSM Specialist for SNT Software Solution Pvt. Ltd. from June 2016to till date.

    Technical
     Service Now Automation /Implementations
     Data Validation
     Reporting dashboard
     Administration Service Now ITSM and development
     ITIL v3 Certified
    Educational Qualification

    Qualification Board/University NAME OF INSTITUTE Year Percentage


    B.Tech(EE) Biju Patnaik University of Gandhi Engineering 2012-2016 7.3
    Technology(BPUT) Collage, BBSR
    12th CHSE Om Bhur Bhuvah Svah 2012 64%
    10th BSE P.B. High school,BBSR 2010 70%

    TOOLS : Service-Now ITSM


    Operating Systems : Windows & UNIX
    Database : Oracle & MySQL
    Programming Skills : Java scripting & SQL
    Project 1
    Project: Infrastructure as a service (Service Now ITSM to EHC)
    Company: DELL- EMC
    Client: Albert stone USA
    Descriptions : Based on existing Service Now production environment and supporting ITIL processes,
    Dell EMC will integrate Service Now for self-service portal navigation, service catalogue request forms,
    process/workflow orchestration, approval workflow, change management, request fulfilment
    automation and automated updates to the CMDB
    Role: Developer
     Define Catalog Request Form / Item - configurable tables, attributes and variable set
     Catalog Form UI Action and Client Scripts
     Request Fulfilment Workflows
     Define Catalog Access Levels
     Deployment of Catalog to Portal (optional)
     Provisioning Response Notification (success/failure)
    Page 1 of 3
     CMDB Form Updates
     Workflow Customization & Server-side Scripting
    Configure Instance Parameters
    Project 2: SERVICENOW APPLICATION DEVELOPEMENT
    Team Size: 5
    Role: Implementations specialist
    Client: Global US
    Descriptions: Creating Custom Application Module Work order
    Responsibilities:
     Supports ITSM process for designated ITSM initiatives by participating in the development of test
    scenarios and test plans based on user requirements;

     Defining Client script , UI policy , ACL , UI action and Business Rule


     Table and view development
     Workflow and Email Notifications
     participating in the development and implementation of standard operating procedures (SOPs);
    assisting in the development and delivery of user training sessions and associated materials (e.g.,
    training guides, user manuals) to support change adoption;
     providing coaching and roll-out support to users throughout the implementation process
    Supports ITSM Processes of Incident Management and Request Fulfillment by performing in-depth
    analysis on large volumes of data, interpreting data, analyzing results;
     Use analysis to identify trends and opportunities for improvement with sufficient and specific
     information to support actions;
     Collaborate with teammates to provide results that are clear and concise; provide information to IT
    Teams for improving clarity and accuracy of data;
     Identify and implement improvements for data analysis and communication of results (continuous
    improvement
    Project 3: SERVICENOW FORM DESIGN AND CONFIGURATIONS
    Team Size: 6
    Role: Team member
    Client: Emc
    Description: Creating Form Design and implementation

    Responsibilities:
     Table and view development(Incident, Change , CMDB)
     Service Catalog , Workflow and notification
     Defining Client Script, UI Policy, UI Action

    Project 4:- CATALOG DESIGN

    Designation : Software Engineer


    Team size :6
    Environment : Service Now
    Project : Catalog Design
    Role:
    Current Assessment

    SWOT Analysis

    SOP

    Workflow Diagram

    RACI Matrix

    Page 2 of 3
    Project 5:- CATALOG IMPLEMENTATION USING SERVICENOW

    Create Catalog , Category , item , Variable


    Workflow Design
    Create Approval Group
    Create Email Notification
    Order Guide
    Record Producer
    Create Integration with CMDB

    Other Responsibility:
    • Configure locations, sites,
    • User permission issues,
    • Support group creations,
    • Application Role
    • creating service targets,
    • Asset configurations,
    • configuring catalogues (Generic & Product),
    • configuring notifications,
    • Auto assignments,
    • Templates (Task and Work order),
    • Approval workflow.
    • Data Management includes Data Loads, Asset loads.
    • Foundation data Loads like
    • Product & Ops categorization
    • Site Loads

    Trainings/Certification attended so far: ITIL V3 foundation certificate.

    Personal Details:
    Father’s Name : Rabindranath panigrahi
    D.O.B : 27th Apr 1995
    Gender : male
    Nationality : Indian
    Languages Known : English, Hindi
    Hobbies &Interest : Travelling, Photography, Gardening, Cooking Delicious food, chatting with friends,
    Listening Music,
    DECLARATION: I hereby declare, that the details furnished above are true to the best of my knowledge and
    belief.

    Date: Akash Panighrahi


    Place:

    Page 3 of 3

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