Self-Assessment Checklist: INSTRUCTION: This Self-Check Instrument Will Give Your Trainer

SELF-ASSESSMENT CHECKLIST
INSTRUCTION: This Self-Check Instrument will give your trainer

a data that is essential in designing a Training Plan
for you. Please check the appropriate box of your
answer to each of the questions below.
 CAN I?... YES NO
CORE COMPETENCIES
1. Provide Housekeeping Services to Guests
1.1 Receive housekeeping requests 
1.2 Provide/Service housekeeping requests 
1.3 Provide advice to guest 
1.4 Liaise with other departments 
2. Clean and Prepare rooms for incoming guests
2.1 Set up equipment and trolleys 
2.2 Access rooms for servicing 
2.3 Make up beds 
2.4 Clean and clear rooms 
2.5 Clean and store trolleys and equipment 
3. Provide Valet/ Butler Service
3.1 Provide valet services to guests 
3.2 Display professional valet standards 
3.3 Care for guest property 
4. Laundry Linen and Guest Clothes
4.1 Collect laundry for laundering functions 
4.2 Perform laundering functions 

4.3 Process laundered item 
4.4 Return laundered item 
5. Clean public areas, facilities and equipment
5.1 Select and set up equipment and materials 
5.2 Apply cleaning technique 
5.3 Clean dry and wet areas 
5.4 Maintain and store cleaning equipment and 

chemicals
6. Deal with/ handle intoxicated guests
6.1 Determine the level of intoxication 
6.2 Apply appropriate procedures 
6.3 Comply with legislation 

DETERMINING AND VALIDATING
TRAINEES CURRENT COMPETENCY/IES
Identify Current Competencies acquired related to Job/Occupation and

Indicate Proof of Evidence
Current Proof of Evidence Means of Validating

competencies
1.Provide Certificate of Authenticated Certificate

Housekeeping Competency/Employment Oral Questioning
Services to Guests Certificate
Demonstration
3. Provide Valet/ Certificate of Authenticated Certificate

Butler Service Competency/Employment Oral Questioning
Certificate
Demonstration
4. Laundry Linen Certificate of Authenticated Certificate

and Guest Clothes Competency/Employment Oral Questioning
Certificate
Demonstration
5. Clean public Certificate of Authenticated Certificate

areas, facilities and Competency/Employment Oral Questioning
equipment Certificate
Demonstration
6. Deal with/ Certificate of Authenticated Certificate

handle intoxicated Competency/Employment Oral Questioning
guests Certificate
Demonstration
COMPARING AND CROSS MATCHING OF COMPETENCIES
Required Units of
Current Training
Competency/Learning
Competencies Gaps/Requirements
Outcomes
1.Provide 1.Provide
Housekeeping Housekeeping
Services to Guests Services to Guests
1.1 Receive 1.1 Receive

housekeeping housekeeping requests
requests
1.2 Provide/Service 1.2 Provide/Service

housekeeping housekeeping requests
requests
1.3 Provide advice to 1.3 Provide advice to

guest guest
1.4 Liaise with other 1.4 Liaise with other

departments departments
2. Clean and Prepare 2. Clean and Prepare

rooms for incoming rooms for incoming
guests guests
2.1 Set up equipment 2.1 Set up equipment

and trolleys and trolleys
2.2 Access rooms for 2.2 Access rooms for

servicing servicing
2.3 Make up beds 2.3 Make up beds
2.4 Clean and clear 2.4 Clean and clear

rooms rooms
2.5 Clean and store 2.5 Clean and store

trolleys and trolleys and
equipment equipment
3. Provide Valet/ 3. Provide Valet/

Butler Service Butler Service
3.1 Provide valet 3.1 Provide valet

services to guests services to guests
3.2 Display 3.2 Display

professional valet professional valet
standards standards
3.3 Care for guest 3.3 Care for guest

property property
4. Laundry Linen 4. Laundry Linen and

and Guest Clothes Guest Clothes
4.1 Collect laundry 4.1 Collect laundry for

for laundering laundering functions
functions
4.2 Perform 4.2 Perform laundering

laundering functions functions
4.3 Process 4.3 Process laundered

laundered item item
4.4 Return laundered 4.4 Return laundered

item item
5. Clean public 5. Clean public areas,

areas, facilities and facilities and
equipment equipment
5.1 Select and set up 5.1 Select and set up

equipment and equipment and
materials materials
5.2 Apply cleaning 5.2 Apply cleaning

technique technique
5.3 Clean dry and 5.3 Clean dry and wet

wet areas areas
5.4 Maintain and 5.4 Maintain and store

store cleaning cleaning equipment
equipment and and chemicals
chemicals
6. Deal with/ 6. Deal with/ handle

handle intoxicated intoxicated guests
guests
6.1 Determine the 6.1 Determine the level

level of intoxication of intoxication
6.2 Apply 6.2 Apply appropriate

appropriate procedures
procedures
6.3 Comply with 6.3 Comply with

legislation legislation
TRAINEES TRAINING REQUIREMENT
Module
Gaps Title/Module of Duration (hours)
Instruction
2. Clean and 20 Hours

Prepare rooms for
incoming guests
2.1 Set up equipment 2. Cleaning and 5 Hours

and trolleys Preparing rooms for
incoming guests
2.2 Access rooms for 3 Hours
servicing
2.3 Make up beds 4 Hours
2.4 Clean and clear 6 Hours

rooms
2.5 Clean and store 2 Hours

trolleys and
equipment

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SELF-ASSESSMENT CHECKLIST

INSTRUCTION: This Self-Check Instrument will give your trainer

 CAN I?... YES NO

1. Provide Housekeeping Services to Guests

1.1 Receive housekeeping requests 

1.2 Provide/Service housekeeping requests 

1.3 Provide advice to guest 

1.4 Liaise with other departments 

2. Clean and Prepare rooms for incoming guests

2.1 Set up equipment and trolleys 

2.2 Access rooms for servicing 

2.3 Make up beds 

2.4 Clean and clear rooms 

2.5 Clean and store trolleys and equipment 

3. Provide Valet/ Butler Service

3.1 Provide valet services to guests 

3.2 Display professional valet standards 

3.3 Care for guest property 

4. Laundry Linen and Guest Clothes

4.1 Collect laundry for laundering functions 

4.2 Perform laundering functions 

4.4 Return laundered item 

5. Clean public areas, facilities and equipment

5.1 Select and set up equipment and materials 

5.2 Apply cleaning technique 

5.3 Clean dry and wet areas 

5.4 Maintain and store cleaning equipment and 

6. Deal with/ handle intoxicated guests

6.1 Determine the level of intoxication 

6.2 Apply appropriate procedures 

6.3 Comply with legislation 

Identify Current Competencies acquired related to Job/Occupation and

Current Proof of Evidence Means of Validating

1.Provide Certificate of Authenticated Certificate

3. Provide Valet/ Certificate of Authenticated Certificate

4. Laundry Linen Certificate of Authenticated Certificate

5. Clean public Certificate of Authenticated Certificate

6. Deal with/ Certificate of Authenticated Certificate

1.1 Receive 1.1 Receive

1.2 Provide/Service 1.2 Provide/Service

1.3 Provide advice to 1.3 Provide advice to

1.4 Liaise with other 1.4 Liaise with other

2. Clean and Prepare 2. Clean and Prepare

2.1 Set up equipment 2.1 Set up equipment

2.2 Access rooms for 2.2 Access rooms for

2.3 Make up beds 2.3 Make up beds

2.4 Clean and clear 2.4 Clean and clear

2.5 Clean and store 2.5 Clean and store

3. Provide Valet/ 3. Provide Valet/

3.1 Provide valet 3.1 Provide valet

3.2 Display 3.2 Display

3.3 Care for guest 3.3 Care for guest

4. Laundry Linen 4. Laundry Linen and

4.1 Collect laundry 4.1 Collect laundry for

4.2 Perform 4.2 Perform laundering

4.3 Process 4.3 Process laundered

4.4 Return laundered 4.4 Return laundered

5. Clean public 5. Clean public areas,