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Avaya Communication Server 1000E

The foundation of your unified communications experience
Avaya Communication Server 1000E is a full-featured IP-distributed telephony
communications system that delivers the benefits of network convergence and collaborative
communications, while providing all your employees with access to productivity-enhancing
applications from the Avaya Aura™ unified communications solution.

The Communication Server 1000E is a • The IP Signaling and Network Routing Supporting Standard Availability (SA), High
highly scalable communications platform Servers perform important IP call control Availability (HA), and High Scalability (HS)
that can evolve and grow with your business services such as registration of IP terminals options, the Communication Server 1000E
needs. It incorporates comprehensive and IP endpoints, IP address translation comes in multiple deployment configura-
resilience and security capabilities, helping and bandwidth control. They enable the tions and can scale up to 150,000 IP users.
ensure the protection of your network, its streamlining of the network dialing plan and These can include co-resident call and signal-
traffic and your users. Primarily a software- simplify the scalability and management of ing server applications, TDM-only options for
based solution configured with the Avaya Communication Server 1000 networks. SA configurations, or integrated hardware to
Unified Communications Management tool run call server and IP Signaling and Network
• Enterprise Media Gateways support a complete
suite, the Communication Sever 1000E Routing applications. Alternatively, you can
range of analog, digital and IP/SIP line and
consists of the following three key elements: choose commercial off-the-shelf (COTS) serv-
trunk interfaces enabling the delivery of hybrid
ers for running the IP Signaling and Network
• The Communication Server 1000E IP and SIP gateway solutions. Their flexibility
Routing applications with full support of all
Call Server provides reliable call and enhances the Communication Server 1000E
features and capabilities, including multiple
connection management service. It main and branch offices by delivering surviv-
redundancy configurations.
controls the system software and is able, scalable, resilient gateway platforms
capable of supporting up to 40,000 that are cost effective to address low capac-
The Communication Server 1000E supports a
IP clients per server, as well as enabling ity requirements and scalable to fulfill high
broad portfolio of business-critical applications
geographically redundant configurations capacity requirements. The system modularity
including unified messaging, web-based
to help ensure business continuity. enables a “pay as you grow” business model.
contact center applications, SIP-based
multimedia services, integration with Microsoft
Office Communications Server 2007 and over
750 world-class business telephony features
designed to keep your enterprise competitive.

The Communication Server 1000E delivers

the capabilities, feature richness and
flexibility that enable a simple evolutionary
path to the award-winning Avaya Aura™
unified communications solution.

FACT SHEET 1
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Communication Server 1000E Technical Specs

Call Server
Call Server Capacity (SA, HA) 40,000 IP users
Call Server Capacity (HS) 150,000 IP, 36,000 TDM users
Operating System VxWorks V5.5.19, Red Hat Linux 5.3 for Co-Resident System
CPU CPPM with Intel Pentium M 738, CPMG with Intel Tolapai CP, CPDC with AMD Athlon Dual Core
Memory 2GB DDR and DDR2 RAM
Mass Storage Media 40 GB Fixed Media Disk, 160 GB SATA Hard Drive
Busy Hour Call Completions* CPPM 1,004,000
* BHCC ratings are nominal only; actual capacity is dependent on site configuration and application features.

Maximum Number of IP Phones 40,000 IP / 20,000 SIP

Maximum Number of Digital Phones 36,000 (HS)
Maximum Number of Analog Phones 36,000 (HS)
Call Control APIs Supported SIP TR-87
Software Features Over 750 features including: Six Party Conference (62 Party Conference with Integrated Conference Bridge), Attendant
Recall, Automatic Busy Redial, Call Duration Display Timer, Call Forward (nine types), Call Join, Call Park, Call Transfer, Call
Waiting, Calling Line Identification, Calling Party Name Display, Charge Account Codes, Controlled Class of Service, DID
Route Control, Flash, Hold, Hunting (six types), Enhanced IP Call Recording, Malicious Call Trace, NAT Traversal, Network
Virtual Office Login, Override Position Busy, Personal Directory, Redial List and Callers List, Remote Message Waiting, Ring
Again, SIP Trunk Anti-Tromboning, SIP Trunk Route Optimization and Call Modification, Mobile Extension, SIP Hospitality,
Dynamic Call Redirect, Bandwidth Management, Active Call Fail-Over, Alternate Call Routing, PVQM, Automatic QoS,
IP Media Services, Multi-Line Appearance/Bridged Line Appearance, SIP Trunk Bridge, Multi-Route SIP Signaling, Enhanced
SIP ACD, DECT Multi-Site Mobility Networking (MSMN).

Signaling Server CPPM CPDC DELL R300 IBM x3350

CPU Intel Pentium M 738 AMD Athlon Dual Core Intel Quad Core CPU 2.5GHz Intel Core 2 Quad CPU 2.66GHz
Hardware

Memory 2 GB DDR Dram 2GB DDR2 RAM 4GB DDR RAM 4GB DDR RAM
Mass Storage Media 40GB Fixed Media Disk 160GB SATA Hard Drive 250GB GB HDU 250 GB HDU
Operating System Linux RedHat V5.1 Linux RedHat V5.3 Linux RedHat V5.3 Linux RedHat V5.3
IP Sets 5,000 5,000 5,000 5,000
H323 Virtual Trunks 1,200 1,200 1,200 1,200
Software (limits per signaling server)

SIP Virtual Trunks 1,800 3,700 3,700 3,700

Personal Directory, Recall List, 22,500 22,500 40,000 40,000
Call List
H323 call per hr 40,000 60,000 80,000 80,000
SIP calls per hr 40,000 120,000 120,000 120,000
NRS calls per hr 100,000 200,000 500,000 500,000
Endpoints per NRS 5,000 5,000 5,000 5,000
Routing entries per NRS 20,000 50,000 300,000 300,000
SIP line gateway / SIP Clients 1,800 3,700 3,700 3,700

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Trunking
Supported Trunks • IP: IP Virtual Trunks using IP Peer Networking over H.323 or SIP
• Digital: DTI, ISDN-PRI, ISDN-BRI
• Analog: Loop and Ground Start CO, FX, WATS, two or four wire E&M, four wire DX, DID, TIE, RAN Paging
Network Signaling Protocols H.323v6, H.323v4, MCDN, SIP, LDAP, QSig, QSS, in band and DPNSS

Phones & Clients

IP Phones & Clients • 1100 Series IP Deskphones, 1200 Series IP Deskphones, 2000 Series IP Deskphones
• 1535 IP Deskphone
• 2033 IP Conference Phone
• 3456 UC Client, 2050 IP Softphone for Windows PC and 2050 IP Softphone for Windows Mobile
• 2200 Series WLAN Handsets, 6100 Series WLAN Handsets
• IP Phone/Client Accessories: 1100 Series Expansion Module (18-button); 2000 Series Expansion Module (24-button);
1200 Series Expansion Modules (12/18Key); Enhanced USB Desktop Adapter and Mobile USB Headset Adapter for
2050 IP Softphone
IP Phone Powering Options 802.3af Power over Ethernet, Power over LAN Hub and local AC adapter
Digital Phones 3900 Series Digital Deskphones, 4000 series DECT Handsets
Attendant Services Compatibility •2
 250 Attendant Console; PC Console Interface Unit (PCCIU)
(The PCCIU supports PC-based Attendant software from various third-parties)
• IP Attendant Console third-party units

Applications
IP Remote Services • Survivable Remote Gateway 50: supports 5-80 survivable IP users
• Enterprise Media Gateway 1000B: supports up to 400 survivable IP users in addition to Digital and Analog users.
• Survivable Media Gateway: supports up to 40,000 IP users
• Survivable SIP Media Gateway: supports up to 40,000 IP users
• Remote Gateway 9150: supports up to 32 survivable Digital Telephones
• Remote Gateway 9115: supports one survivable Digital Telephone
Unified Messaging • CallPilot 202i IPE: 32 channel/32 MPU capacity, in-skin server
• CallPilot 600r: 96 channel/96 MPU capacity, rack mount server
• CallPilot 1005r: 192 channel/288 MPU capacity, rack mount server, available redundancy with automatic failover
•U
 nified Messaging 2000: A carrier grade unified messaging application designed to meet the needs of large enterprise
customers (25,000 - >100,000 users)
• Microsoft Exchange 2007 Unified Messaging
Contact Center •C
 ontact Center – Express: Can be configured for up to 300 agents with up to 100 actively logged on. Busy-hour
capacity is 5,000 CPH (configuration dependent). Single server solution, Windows 2003 Enterprise Edition, nodal only.
•C
 ontact Center 7.1: Single CS 1000: 3 applications, each configurable up to 10,000 agents with up to 3,350
actively logged on (configuration dependent). Busy-hour capacity: 66,000 calls per hour per application (configuration
dependent). Architecture: Attached Server, Windows 2003 Standard or Enterprise Edition. Networked CS 1000’s: 30
applications configurable to 300,000 agents with up to 100,000 actively logged on (configuration dependent).

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Applications
Interactive Voice Response •M
 edia Processing Server 500: Scalable up to eight T1/E1 spans (192/240 ports) in a single system. Multiple systems
can be networked together for additional capacity.
•M
 edia Processing Server 1000: A single MPS 1000 system starts at 4 digital spans and grows to 384 spans. 96 -
9216 T1 channels or 120 -11520 E1 channels. 120 - 11520 VoIP channels. Mixed T1/VoIP or E1/VoIP configuration.
An extremely compact solution, the MPS 1000 requires approximately 1/8 the floor space of a similarly configured VPS/
is system. A system supporting up to 1536 T1 or 1920 E1 channels can be deployed in a single cabinet.
Conferencing •M
 ultimedia Conferencing 6.0: A standalone SIP-based reservation-less audio/video conferencing solution for the CS 1000
and also interoperable with Microsoft OCS. Operates on COTS hardware. Single conference capacity to 300 participants,
single server capacity to 800 ports and cluster capacity to 5,600 ports. Audio conference recording supported.
Multimedia • The Multimedia Communication Server (MCS) 5100 transforms the way users communicate by providing multimedia and
collaborative applications that enhance communications, making users more productive and enabling the virtual enterprise.
It will support 50 to 20,000 users and is available in redundant or non-redundant configurations. The core system supports
IP telephony, call logs (in/out), directories, click to call, instant messaging, rich dynamic presence, advanced call and IM
screening and routing, video telephony, file transfer, whiteboarding, web push, and web co-browsing. Supports multiple media
application servers (MAS) for optional applications, including Ad hoc and Meet Me Conferencing, Video Conferencing, web
collaboration (application sharing), IM Chat, recorded announcements and music on hold.
•T
 he Converged Office solution for Communication Server 1000 integrates Avaya business-grade telephony with
Microsoft Office Communications Server 2007 desktop collaboration and communication systems in an open-SIP,
standards-based environment. This robust, enterprise-class architecture provides a winning solution that goes beyond
the complexity of competitive middleware offerings.
•S
 imilarly the Communication Server 1000 also offers integration into the IBM Lotus Sametime environment for VoIP
calling, click to call and telephony presence.
Telephony Applications • IP Media Services: This solution for Communication Server 1000E delivers media services (for example Ad-hoc
Conference, Music, Recorded Announcement, Tones and IP Attendant) to IP endpoints without requiring the use of
TDM hardware or DSPs. The service is network based and fullfills the needs of a highly scalable and resilient service
that can be dedicated to a Communication Server 1000E or a shared resource. The service is also flexible to support
localized regional services and capable of co-existing alongside today’s TDM solutions thereby delivering a TDM/IP
based media service solution.
• Integrated Conference Bridge: Capacity per card – up to ten simultaneous three-party conference calls, a conference
with up to 32 participants or any combination thereof. 24 and 32 port configurations and the dual card 42, 50 and 62
port configurations supported. Ten languages supported. Supports conference scheduling through Microsoft Outlook.
Conferences can be scheduled or ad hoc (reservationless).
• Integrated Recorded Announcement: Small (five channel), Medium (six channel) and Large (ten Channel) configurations
available supporting up to 20, 36 or 40 concurrent calls per card. With RAN Broadcast software option, number of concurrent
calls equals 136, 152 and 242 per card, respectively. Eight minutes of voice or music memory standard; expandable up to
five hours. Netscape Communicator 3.0 or later and Microsoft Internet Explorer 3.0 or later are supported.
• Integrated Call Director: Extensive find me/follow me capabilities for one number dialing. Remote dial access. Eight
port/50 user expandable to 100 users, 16 port/100 user expandable to 150 users, 24 port/150 user expandable to 200
users and 32 port/200 user expandable to 300 users are the configurations available. Seventeen languages supported.
Netscape Communicator 4.01 or later and Microsoft Internet Explorer 4.5 or later are supported.
•H
 ospitality Voice Services: Two, four and eight port configurations available. Two port configuration supports up to
200 rooms; Four port up to 500 rooms; Eight port up to 1000 rooms. Maximum of one IVS card per system. Netscape
Communicator 4.01 or later and Microsoft Internet Explorer 4.5 or later are supported.
• Integrated Call Assistant: 5 to 32 port configurations available. Up to 32 ports supported on CS 1000 Release 4.0 or
later. Netscape Communicator 4.01 or later and Microsoft Internet Explorer 4.5 or later are supported.
•F
 lash Card Option: Maximum of 16 voice greetings and menus, eight call screening tables, 1000 database name
capacity, 14 predefined menus. American English supported.
•H
 ard Drive Option: Maximum of 32 voice greetings and menus, 32 call screening tables, 10,000 database name
capacity, 22 predefined menus, 3000 personal verification recordings. Eight languages supported.

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Applications
Wireless & Mobility Hardware: 2200 Series WLAN Handsets, 6100 Series WLAN Handsets
• 2245 WLAN IP Telephony Manager
• 2246 WLAN Application Gateway: optional SVP WLAN Infrastructure
• Media Card (or software upgraded IP Line card) and Signaling Server(same requirements as for 2004 IP Deskphone)
• 128 users per IP line card; up to 5,000 IP users per Signaling Server
• Software: Minimum release of CS 1000 software supported is 4.0
Hardware: 4000 Series DECT Handsets
• DMC8 and DMC8-E cards, 4600, 4610 and 4610E Base Stations.
• Software: All CS1000 Releases supported.
Hardware: 4000 Series DECT Handsets (SIP)
• 4710, 4710E, 4720 and 4720E DECT Access Points
•S
 oftware: Minimum CS 1000 software release supported is 5.5. Release 6.0 recommended with SIP DECT support of
SIP Line features.
•3
 100 Mobile Communicator: Extends CS 1000 telephony features to mobile smart phones. Two user-side deployment
options: a 3100 Mobile Communicator Client that supports a range of popular smartphones (cellular and Wi-Fi)
including RIM/BlackBerry, Nokia/Symbian and Microsoft Windows Mobile platforms, and a ‘clientless’ 3100 Mobile
Communicator WebUI that can be accessed by any browser-equipped mobile device (phone or PC) including Apple
iPhone and Palm Pre.
Management Avaya Unified Communications Management Solution supports management of CS 1000 networks of all sizes within
a single security domain and common navigation environment. UCM also enables consolidation of management across
voice, data and multimedia applications via an extensible Service Oriented Architecture (SOA) architecture.
Key system/network management applications for CS 1000, such as Element Manager, NRS Manager, Subscriber
Manager, and VPFM are all supported within the UCM environment, and all CS 1000 deployment scenarios are
supported, including the new CS 1000E HS centrally managed architecture. UCM also exposes a secure Web Services
API (SOAP over HTTP) that allows programmatic access to key CS 1000 management functionality.

System Capabilities
Standards and Protocols 802.1d, 802.1p, 801.1Q, 802.3, 802.3af, 802.11a/b/g, DCL, DHCP, DiffServ, DNS, FAX, FAX Group 3/4, G.711, G.726,
Supported G.728, G.729, G.729a, H. 225, H.245, H.323v4, H.323v6, IP Precedence, LDAP, SNMP, NAT, NTP, RSVP, RTP, RTCP,
SIP, SSH, T.120, T.37, TCP/IP, Q.931, UDP/IP, VPIM, W RED and the following RFCs:2401, 2402, 2406, 2408, 2409,
2412, 2617, 2833, 2976, 3261, 3262, 3263, 3264, 3265, 3311, 3323, 3325, 3326 and 3515 with MCS 5100
Multimedia Communication Server, 3602, 3686, 3711.
Mechanical Standards Call Servers and Media Gateways (including Expansion, PRI and MG 1010) comply with Bellcore GR-63-CORE. Signaling
Server complies with Mil Std 810E Method 516.

System Redundancy and Survivability Options

Signaling Server • Unistim TPS - Load balanced with active failover • SIP Proxy - Primary, Alternate - Active/Active Failover
•N
 etwork Redirect - Primary, Secondary, Failsafe • SIP and H.323 Gateways - Automatic Trunk Failover
Automatic Failover
Call Server • Call Processor(s): Optionally Redundant • Campus Redundancy: Yes
• Geographic Redundancy: Yes
Media Gateways • Survivable Media Gateway: Survivable Call Server • MG 1000B (Branch): Survivable Call Server
• MG 1000E: Dual Homing • MG 1010: Survivable Call Server with redundant power and cooling
• MG 1000E PRI: Dual Homing • MG XPEC (Integrated IPE Module): Dual Homing

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Environmental
Operating Environment COTS Signaling Server:
DELL R300
Operating Ambient Temperature 50° to 95° F (10° to 35° C), Operating Altitude to 10,000 ft (3,050m), Operating Relative
Humidity 20% to 80% (non-condensing - tw max 85° F (29°C))
IBM x3350
Operating Temperature 50° to 95° F (10° to 35° C) up to 3000ft (914m); Operating Temperature 50° to 90° F (10° to 32°
C) up to 7000ft (2,133m); Operating Relative Humidity 20% to 90% (non-condensing)
Call Server and Media Gateway, Media Gateway Expansion and PRI
Ambient Temperature: Recommended: 15-30 degrees Celsius (59-86 degrees Fahrenheit) – Absolute 0-45 degrees Celsius (32-
113 degrees Fahrenheit) – Relative Humidity (%) without condensation: Recommended: 20%-55% – Absolute: 10%-95%
MG 1010
Ambient Temperature: Recommended: 0-45 degrees Celsius (32-113 Fahrenheit) for a minimum of 2 hours. The system shall
operate in an ambient temperature of 40°C with a relative humidity of 95% (non-condensing) for a minimum of 3 days.
Input Voltage COTS Signaling Server:
• AC: 110-240V, 50/60 Hz, auto-sensing • DC: N/A
Call Server:
• AC: 110-240V, 50/60 Hz • DC: N/A
Media Gateway:
• (MG 1000 and Expansion) • (MG 1010)
AC: 110-240V, 50/60 Hz AC: 110-240V, 50/60 Hz
DC: -48V DC: N/A
• (MG 1000E PRI)
AC: 110-240V, 50/60 Hz
DC: N/A
Power Consumption COTS Signaling Server:
DELL R300
• Watts: 400
• Heat Output: Maximum 1365 BTU/hr
IBM x3350
• Maximum Watts: 400
• Heat output: Minimum 396 Btu/hr (120 watts), Maximum: 1365 Btu/hr (400 watts)
Call Server:
• Watts: 300
• Heat (BTU/hr): 1024
Media Gateway:
MG 1000 and Expansion: MG 1010
• Watts: 300 • Watts: 630 maximum
• Heat (BTU/hr): 1024 • Heat (BTU/hr): 2150 maximum
MG 1000E PRI
• Watts: 80
• Heat (BTU/hr): 342

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Environmental
Dimensions and Weights COTS Signaling Server:
DELL R300 IBM x3350
19” rack mount - Width 42.62 cm (16.78 in) • 19” rack mount - Width: 44.0 cm (17.3 in)
• Height (1U) 4.32 cm (1.70 in) • Height: (1U) - 4.3 cm (1.7 in)
• Depth 66.04 cm (26 in) • Depth: 71.2 cm (28 in)
• Weight (maximum) 13.45 kg (29.7 lb) • Maximum weight: 15.6 kg (34.5 lb)
Call Server: MG 1000E PRI:
• Width: 17.4 in. (442 mm) • Width: 17.5 in. (445 mm)
• Depth: 15.5 in. (392 mm) • Depth: 11.8 in. (300 mm)
• Height: 5.2 in. (132 mm) • Height: 3.5 in. (88 mm)
• 19 Rack Mounting: 3U • 19 Rack Mounting: 2U
• Weight: 29 lb. (13.2 kg) • Weight: 24 lb. (10.9 kg.)
Media Gateway: MG 1010
• MG 1000 and Expansion • Width: 17.5 in. (445 mm)
• Width: 17.2 in. (437 mm) • Depth: 21 in. (533 mm)
• Depth: 12.8 in. (325 mm) • Height: 15.75 in. (400 mm)
• Height: 8.4 in. (213 mm) • 19 Rack Mounting: 9U
• 19 Rack Mounting: 5U • Weight: 55 lb. (24.9 kg.)
• Weight: 30 lb. (13.6 kg.)

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About Avaya
Avaya is a global leader in enterprise communications systems. The company
provides unified communications, contact centers, and related services directly
and through its channel partners to leading businesses and organizations
around the world. Enterprises of all sizes depend on Avaya for state-of-the-art
communications that improve efficiency, collaboration, customer service and
competitiveness. For more information please visit www.avaya.com.

© 2010 Avaya Inc. All Rights Reserved.

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