Naga Vadlamani 54c Malvern Road, Western Springs, 1022 M: 0211106968 E: Naga1986@yahoo - Co.nz

Naga Vadlamani
54c Malvern Road, Western Springs, 1022

m: 0211106968
e: [email protected]
Personal Profile
I have recently completed my diploma in Advanced Network Engineering from

Computer Power Institute, Auckland .I have also completed Post graduate
Diploma in Business Management and Project Management and Customer
Service Relations from Cambridge College Of Learning, London .I have
worked for two big companies which gave me a good experience of Customer
Service in hospitality and Co-operative sector. I am currently looking for full
time employment as a Customer Service Representative in New Zealand.
Key Skills
Teamwork:
● Teamwork plays a very important role in the field of customer service

department
● It involves working as a part of team which has 120 people and achieving
good success in completion of tasks and projects
Commitment as an exceptional customer service Team Leader:
• Active participant in all the professional development and by providing

exceptional customer service all the times
• Answering all the queries and trying to improve the sales of the company
by giving a good customer satisfaction
• Strong ability to maintain the highest possible level of client and
company confidentiality.
• Exceptional ability to display a positive attitude with energy and
enthusiasm toward assuming new roles and challenges.
• Strong work ethic with a willingness to take ownership and responsibility
of multiple tasks required.
• Exceedingly self-motivated and autonomous with consistent follow
through.
• Strong interpersonal (written and oral communications, logic and
decision-making) and organizational skills.
• Remarkable organizational and planning skills with appropriate attention
to detail.
Computer skills
Applications: Level of
efficiency
1. Ms Office High
2. Ms Outlook High
Certifications:
1. MCP High
2. MCSA High
3. MCSE High
4. Network + High
Operating Systems:
1. Windows XP High
2. Linux High
• Got experience in REDHAT and done project on SECURITY+

Employment Summary
British Airways - London - March 2007-2009
Customer Service Team Leader:
I was working as a Customer Service team leader in one of the topmost airline
role includes handling customer queries on the phone and one to one; check in
luggage, sales, and assisting it department. I had been working for large projects
such as building good customer service team for the new terminal of the
Heathrow airport.
• Provided Support to the Sales team ensuring all sales and service
objectives were met
• Assisted in training of new customer service representatives and
associates
• Performed market research surveys on customer needs and requirements
• Prepared weekly sales reports for the sales team and sales management
• Generated repeat business through successful client follow up
• Assisting IT department by installing the LANS, Servers and
troubleshooting
Travelex Consultant - London –
Customer Service Team Leader: January 2006-2007
Travel Consultant
• Deal with clients and customers on a daily basis.

• Book flights, tickets sales, travel insurance, car hire etc.
• Work as part of a team selling holidays.
• Responsible for providing detailed travel information to customers and
deal with customer queries in relation to holiday packages.
• Responsible for booking corporate travel reservations (air, car, hotel, etc.)
for large corporate account.
• Promote the acceptance of fares, rates and suppliers that match the
client's travel program policies and negotiate contracts.
• Responsible for coordinating travel, including handling on line
fulfilment, ticketing, taking phone calls for changes and special requests.
• Ensure compliance with client's corporate travel policies
• Ensure compliance with company's procedures for documentation,
ticketing, voids, refunds.
Proventure Ltd - Auckland December 2009 –until today
Customer Service Team Leader:
• Direct call centre operations as a liaison between clients, supervisors, and

call centre employees.
• Administer performance management by diagnosing improvement
opportunities, providing effective feedback, coaching, training,
professional development, and corrective action plans.
• Review call centre statistics to measure staff performance and the need
for improvement.
• Develop sales techniques of each customer service representative to drive
revenue growth.
• Coordinate the interviewing, hiring and training of over 50 customer
service representatives.
• Monitor interaction between staff and callers to ensure quality assurance
standards.
• Perform quality checks, develop and review performance reports, identify
areas to improve, and implement measures to improve performance levels
and meet objectives.
• Conduct group training sessions on financial products and services.
Education Summary:
Diploma in Network Engineering - Computer Power Institute - New

Zealand
Diploma in Business Management - Cambridge College of Learning -

London
Trained in Hospitality and Customer - Gillds Institute Of Hospitality -

Manchester
Service
Bachelors in Computers - Osmania University - India
Interests:
• Listening Music
• Gardening
• Travelling
References:
Provided Upon Request

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Naga Vadlamani

54c Malvern Road, Western Springs, 1022

I have recently completed my diploma in Advanced Network Engineering from

● Teamwork plays a very important role in the field of customer service

Commitment as an exceptional customer service Team Leader:

• Active participant in all the professional development and by providing

• Got experience in REDHAT and done project on SECURITY+

British Airways - London - March 2007-2009

Customer Service Team Leader:

Travelex Consultant - London –

Customer Service Team Leader: January 2006-2007

• Deal with clients and customers on a daily basis.

Proventure Ltd - Auckland December 2009 –until today

Customer Service Team Leader:

• Direct call centre operations as a liaison between clients, supervisors, and

Diploma in Network Engineering - Computer Power Institute - New

Diploma in Business Management - Cambridge College of Learning -

Trained in Hospitality and Customer - Gillds Institute Of Hospitality -

Provided Upon Request

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