PAS300 03/19

Application for a Adult

New Zealand Passport Renewal
Uruwhenua Aotearoa

GO ONLINE anytime to apply for a New Zealand Passport:

Renew an existing or out of date passport.
Replace a lost, stolen or damaged passport.
Change the name in your passport.
Renew a passport in a hurry.
No paper, postage or visit to our office.
go to www.passports.govt.nz

The easiest and fastest way to renew your passport is online.

Paper applications take longer as they require extra processing.
USE THIS FORM if you do not have internet access and are 16 years or over and:
your name has not changed since your last passport was issued, AND
your passport has not been lost, stolen or damaged.
Use the Adult form if you do not have internet access and are 16 years or over and: you
are applying for a New Zealand Passport for the first time; or your name has changed since
your last passport was issued; or your passport has been lost, stolen or damaged.

Our New Zealand Passport

Our passport is valued and respected around the world for its integrity. We ask you to provide a range
of information so that we can maintain its integrity by confirming your identity and entitlement to a
New Zealand Passport.
This icon is used when you need to take extra care. The instructions with this icon will help
you to understand whether you need to complete a particular section, or remind you not to
miss out important details.

What you need to complete this application

Two (2) identical recent colour photos of yourself
Someone to act as an identity referee who is over 16 years of age and
has a valid New Zealand Passport
The correct application fee

How to contact us TEAR OFF AND KEEP FOR YOUR REFERENCE

Please call our helpline if you need

New Zealand: Freephone 0800 22 50 50
any assistance to complete this form
Phone +64 4 462 0650 Fax +64 4 382 3410
New Zealand: Freephone 0800 22 50 50
Australia: Freephone 1300 559 535
Phone +61 2 9225 2300 Australia: Freephone 1300 559 535
United Kingdom: +44 20 7968 2730
United Kingdom: Phone +44 20 7968 2730 Fax +44 20 7968 2739
If you have any queries about your application form,
Website: www.passports.govt.nz phone the helpline and quote this application number:

Te Tari Taiwhenua
Internal Affairs
 How to complete this application form
Tear off this guide section to help you to fill in the form. The numbers in this guide will take you
through each step in the form.

READ ALL INSTRUCTIONS CAREFULLY

Check you have answered all the questions on this form that relate to you. We can only process your
application if you complete the form accurately. If you miss out any details we may need to contact
you and there may be a delay in processing your application.

This application form will be scanned and processed using computer software. We ask you to follow
the instructions below to improve the accuracy and efficiency of our scanning and data capture.

Use a BLACK or BLUE ballpoint pen and complete in your own handwriting.
C 78 6
Write in CAPITAL letters inside each box like this A B C 1 2 3 , NOT like this a q

Put a line through mistakes like this A B C . DO NOT use correction fluid or correction paper.

1 Your personal details 2 Your contact and delivery details

Names Your home address
Write your name exactly as it appears in your passport. This is the place where you are currently living. Do not
If you only have one name, write it in the space give a box or bag number, or a ‘care of’ (c/-) address.
provided for surname or family name. Your contact details
If your name includes a diacritic please contact us for We need your phone numbers and email address in case
advice. we have questions about your application or if we need
to contact you about your passport.
Name Endorsements
The Department is no longer able to include “also We will also provide your phone number and email
known as” name endorsements into a passport. address to our trusted courier to enable them to send
If your current passport contains an also known as you the tracking details and contact you if they have
name, this will not be included in your new passport. issues with delivery of your passport. Deliveries within
the United Kingdom will not receive tracking details.
If you already have your married name endorsed into You can find a current list of our courier providers at
your current passport and want your new passport
www.passports.govt.nz.
issued in this name, then write this name in question 1.
Your
delivery address
Height and eye colour • If you want your passport delivered to a street address,
Height and eye colour is important information. We someone must be there to sign for it.
can’t process your application without it.
• If you want your passport delivered to a business
• Write in your height using centimetres.
address, write the name and the address of the
• Choose an eye colour that is closest to your own, such business.
as brown, blue, green, grey, hazel or black.
Passport number
Write your passport number exactly as it appears in
3 Your emergency contact
your passport. Give us the name and contact details of a person
We do not need you to send us your passport. Please who can be contacted in emergency situations.
do not send it in with your application. If you have an accident, become sick or are involved in
an incident while you are travelling overseas, someone
can be contacted on your behalf. We recommend that
WARNING Once your passport application has
you choose a person who is not likely to be travelling
been received, your old passport will be cancelled
with you.
immediately and cannot be used for travel. Anyone
attempting to travel on a cancelled passport will be
refused travel. 4 Identity referee
Who can be your identity referee?
Emergency Travel Document Your identity referee must:
If you are applying for a replacement of your
Emergency Travel Document you must use the Adult • have a valid New Zealand Passport
form. Please do not complete this form. • have known you for 1 year or more
The Department of Internal Affairs reserves the right • be 16 years of age or older
to request the return of any travel document from the • not be related to you or part of your extended family
holder at any time. group

GUIDE NOTES 1
 • not be your spouse or partner Photographic image requirements
• not live at the same address as you. Photo age
You need to provide your identity referee’s passport • photos must be less than 6 months old.
number, name, date of birth and contact phone
numbers. Photo size
• standard size 35mm x 45mm.
Head size
5 Your Applicant Declaration • head, including hair, should fit within the oval
Head covering shown in the template below
If you wear a head covering for religious or medical • maximum size of head, including hair, must be
reasons, please tick this option. 80% of photo
If you did not wear a head covering in your last • head must be centred, with a clear gap around the
passport, please complete a Statutory Declaration form sides and top of the head, including hair.
telling us why you now wear one, and send it to us
with your application. Paper quality
• use high quality, high resolution photo paper
You must sign this declaration if:
• you can also use colour film or low gloss coated
• you have filled in your application form yourself thermal papers as long as the printer is high resolution
• you can sign your own name but someone else has • DO NOT use matt paper, heavy-backed thermal paper
filled in the application form for you.
or an ink-jet printer.
If you cannot sign your own name, please leave the
section unsigned and tick this option. Photo quality
• photo must be a true image, not altered in any way
If you were able to sign your name in your last
passport, the person who filled in the application form • photo must be in focus, with no red-eye and no
for you must complete a Statutory Declaration form reflected light on the face.
stating the reason why you are now unable to sign this Background
application. Please send the Statutory Declaration to us • the background must be plain and light, but not white
with your application.
• there must be strong contrast between image and
Write on the back of one photo background, with no shadows.
Write your full name and the date on the back of
one photo. Pose
• face the camera straight on, with your head straight,
Photos – getting passport quality photos eyes open and mouth closed
Provide two identical colour photos that are less than • maintain a neutral expression, not smiling or frowning
6 months old and send them with this application. Do • ensure you have no hair across your face or eyes as
not staple or paperclip the photos to the application eyes must be clearly visible.
as this will damage them and we may not be able to
Glasses
use them in your passport.
• eyes must be clearly showing through glasses, with
New technology has been introduced to scan your no reflection
photos and ensure that they meet international travel • remove glasses with heavy-rimmed frames
standards. We strongly recommend that you obtain • do not wear sunglasses, or glasses with tinted lenses
your photos from a business that provides a passport that obscure your eyes.
photo service, as the business will help ensure that
Head covering or headband
your photos meet our requirements.
• no head covering or headband should be worn in the
Photographs that do not meet our requirements will photo, unless you must wear either for religious or
NOT be accepted and this will delay the issue of your medical reasons. In this case you must tick the box in
new passport. the Applicant Declaration at section 5 .
To help you avoid some of the most common problems If you did not wear a head covering or headband in your
with photo quality, we have summarised the main last passport please complete a Statutory Declaration
form and send it to us with your application.
requirements below and provided some sample photos.
If you need more detailed information about photos,
visit our website www.passports.govt.nz or phone us Actual head size
at the contact numbers listed on Actual photo size (including hair)
the front cover of these Guide 3mm Gap
Notes.

EYES BETWEEN
45mm 35mm
(height) (80%)

35mm (width)
28mm (80%)

GUIDE NOTES 2
 Photographic image requirements - examples 6 Application fees and payment
Choosing a level of service
Please note that these example photos are not actual size. When we have all the information we need and the correct
payment, we will process your application within the following
Head size and facial expression service times.
Acceptable Unacceptable Standard service: up to 10 working days
Urgent service: up to 3 working days
Callout service: outside business hours by appointment
only
Remember to add on delivery time to and from the
Passport Office for Standard and Urgent service.
Urgent service
There is an extra fee for using the Urgent service.
Head too big Expression not Callout service
neutral There is an extra fee for using the Callout service.
This service is available by appointment outside business
hours, 7 days a week, for emergency situations. Contact us
Glasses, head covering, scarves and hair for more information.
Acceptable Unacceptable Cost of your application and courier fees
To find out the cost of application fees and courier fees,
refer to the Fees Sheet on page 5 of this application form or
visit www.passports.govt.nz
If you are using the Urgent or Callout service because your
travel is for bereavement or serious illness, you may not
have to pay the extra fee or we may refund the extra fee.
Send us a letter (in English) from a doctor, hospital or the
Frames too heavy Frames obscuring
police to explain the circumstances.
eyes How to pay
Your application fee must be paid in the currency of the
Acceptable Unacceptable country where you are sending your application to be
processed.
If you apply by mail you can pay your fee by credit card, debit
card, cheque or money order (note: domestic money orders
are no longer available in New Zealand). DO NOT POST CASH.
If you apply in person at a Passport Office counter, you can
also pay by EFTPOS.
If you pay by cheque or money order
Light reflection Tinted lenses • fill in all parts of the cheque or money order and make
on lenses obscuring eyes it payable to the Department of Internal Affairs
• if your cheque is dishonoured you will have to pay
Acceptable Unacceptable additional bank or debt collection charges.
If you pay by credit card or debit card
• provide all requested details in section 6 of the form
• note that Diners card is not accepted.
Delivery details
If your delivery address for your new passport is in the same
country where you are lodging your application, it will be
sent at no additional cost to you.
Scarf covering chin/ Face partially If you want your new passport sent to an address outside
edges of face covered by the country where you are lodging your application, you
head covering
will need to pay a fee for delivery by international courier.
The international courier fee is available on the Fee Sheet
Contrast and lighting included with this application form or visit
Acceptable Unacceptable www.passports.govt.nz or phone us for more information.

Shadows on Contrast too dark

background

GUIDE NOTES 3
 7 Send your application to us
Send us your application.
We recommend you send your application to us by courier so you can track delivery.

NEW ZEALAND AUSTRALIA UNITED KINGDOM

Post to: Post to: Post or courier to:

New Zealand Passport Office New Zealand Passport Office New Zealand Passport Office
Department of Internal Affairs Department of Internal Affairs Department of Internal Affairs
PO Box 1568 GPO Box 365 New Zealand House
Wellington 6140 Sydney NSW 2001 80 Haymarket
New Zealand Australia London SW1Y 4TQ
United Kingdom
Courier only to: Courier to:
New Zealand Passport Office New Zealand Passport Office
Department of Internal Affairs Department of Internal Affairs
Level 1, 120 Victoria Street Level 22, 20 Bond Street
Wellington 6011 Sydney NSW 2000
New Zealand Australia

OTHER COUNTRIES

If you live outside New Zealand, Australia, or the United Kingdom, either post or courier your application to the New Zealand Passport
Office nearest you.
Alternatively, contact your nearest New Zealand Embassy or High Commission to see if you can submit your application via their
office for an additional fee. NB Not all offices provide this service.
To find the contact details of your nearest New Zealand High Commission or Embassy visit www.mfat.govt.nz

Passports Act 1992, Section 4(3)(b)

Under the terms of the Passports Act 1992, the Minister may refuse to issue a New Zealand passport where:
• there is in force a warrant issued in New Zealand for the arrest of the applicant
• the applicant is on bail or is subject to a community-based sentence under subpart 2 of Part 2 of the Sentencing Act 2002; or
• a sentence of home detention under subpart 2A of Part 2 of the Sentencing Act 2002; or
• is released under subpart 2 of Part 1 of the Parole Act 2002; or
• the applicant is required by an order made by a New Zealand court to refrain from obtaining a passport or to surrender a
passport; or
• the applicant is subject to an order made by a New Zealand court that requires the applicant, or the effect of which requires
the applicant to remain in New Zealand; or
• the applicant is subject to a sentence imposed by a New Zealand court, the effect of which requires the applicant to remain in
New Zealand.

Privacy statement
The information we ask for as part of your New Zealand passport application is needed to confirm your identity and eligibility to
be issued a New Zealand passport. The information collected is required to process your application for a New Zealand passport
under the Passports Act 1992.
We may use information sharing agreements, authorised by law, to obtain information from other sources (such as the
Citizenship Office and Births, Deaths and Marriages) to establish your identity and confirm your eligibility for a New Zealand
passport.
Depending on where your New Zealand passport is being delivered, we will provide your email address and contact phone
number to our trusted courier providers. This will allow them to provide you with your tracking number and contact you if there
are any issues with delivery. You can find a current list of our courier providers at www.passports.govt.nz.
For delivery within the United Kingdom your email address and contact phone number will only be used if there are any issues
with delivery. You will not receive a tracking number.
The Department may, under a written agreement between the Secretary of Internal Affairs and the Chief Executive of the
organisation requesting the information, share information from your passport records with an organisation that requires the
information to facilitate the processing of passengers, verify the identity of a holder of a travel document, or determine whether
a person is a New Zealand citizen. This information sharing is authorised under the Passports Act 1992 and the Privacy Act 1993.
More information can be found at www.dia.govt.nz.
The information that may be shared includes, but is not limited to, the information recorded in your passport, the status of your
passport, the Department’s passport database key number, and other information relating to your passport that may be required.
You have a right to access and request a correction of any personal information collected under the Privacy Act 1993.

GUIDE NOTES 4
Checklist
Have you checked your application form and ensured it has been correctly completed?
Have you included the correct payment for your application?
Have you signed the applicant declaration in section 5 of your application form?
Have you supplied 2 identical recent colour photos of yourself?
Have you written your name and the date on the back of one photo?

Will you need to send any documents with this application?

No. We do not require your old passport. Please do not send it to us.
Please note that in some circumstances we may need to contact you for further information or original documents
if we are unable to verify your details by computer.

Detach the guide notes here

 PAS300 03/19

Application for a Adult

New Zealand Passport Renewal
Uruwhenua Aotearoa

Please use a BLACK or BLUE ballpoint pen and write in CAPITAL letters inside each box so that our
computer software can accurately capture your information.

 1 Your personal details

Write your name as it appears in your passport
Surname or family name

First and middle names

Write your place of birth

City or town you were born in

Country you were born in

Write your date of birth / / e.g. 2 9 / 0 9 / 1 9 6 8

Tick your gender Male Female

Write your height (centimetres)

Write your eye colour e.g. BROWN, BLUE, GREEN, GREY, HAZEL, BLACK

Write your passport number

We do not require your old passport. Please do not send it to us.

WARNING Once your application has been received your old passport will be cancelled immediately and
cannot be used for travel. Anyone attempting to travel on a cancelled passport will be refused travel.

 2 Your contact and delivery details

Write your home address
Unit and/or house number Street name

Suburb

City or town Post code

State Country

Te Tari Taiwhenua Page 1 of 5

Internal Affairs
 Write your contact details
Home + Work +
phone phone
COUNTRY CODE AREA CODE PHONE NUMBER COUNTRY CODE AREA CODE PHONE NUMBER

Mobile + e.g. + 0 6 4 0 2 1 1 2 3 4 5 6 7 8
phone
COUNTRY CODE CARRIER CODE PHONE NUMBER

Please write your email address in CAPITAL letters so that our computer software can accurately capture your information.

Email

Write the address you want your passport delivered to if different from your home address
If you want your passport delivered by international courier, you must provide
a street address, not a Post Box number.
Business name (if required)

Unit and/or house number Post Box number Post Box holder name
OR

Street name

Suburb

City or town Post code

State Country

 3 Your emergency contact

Write the name and contact details of a person who can be contacted in case of emergency
Surname or family name

First and middle names

Write their address and contact details

Unit and/or house number Street name

Suburb

City or town Post code

State Country

Home + Day-time +
phone phone
COUNTRY CODE AREA CODE PHONE NUMBER COUNTRY CODE AREA CODE PHONE NUMBER

Page 2 of 5
4 Your identity referee
Your identity referee must not be related to you or part of your extended family group
Write your identity referee’s New Zealand Passport number
Write your identity referee’s name
Surname or family name

First and middle names

Write your identity referee’s date of birth / /

Write your identity referee’s contact phone numbers
Day-time After hours
phone + phone +
COUNTRY CODE AREA CODE PHONE NUMBER COUNTRY CODE AREA CODE PHONE NUMBER

5 Your Applicant Declaration

Tick any box that applies
I wear a head covering or headband for religious or medical reasons.
I am unable to sign my name.
If someone else has filled in this application for you but you are able to sign your own name, you must sign this section.
If you are unable to sign your own name, the signature in this section must be left blank. The person who filled in the
application form for you must not sign this section.
I declare that the information I have given in this application is, to the best of my knowledge, true, complete
and correct.
I understand that if I have provided false information my passport can be cancelled and I can, by law, be
fined or imprisoned.
I confirm that I have read the section relating to Privacy in the Guide Notes for this application.
I agree that, for the purposes of this application, other government agencies may release personal
information about myself which will assist the Passport Office in determining my entitlement to be issued
with, or continue to hold, a New Zealand Passport.
I understand that if I use, or have possession of, a forged or false New Zealand travel document, I may be liable
on conviction to imprisonment for a term not exceeding 10 years, a fine not exceeding NZ$250,000, or both.
I confirm that I have read the section relating to section 4(3)(b) of the Passports Act 1992 in the Guide Notes,
and I declare that I am not subject to any of the matters listed in that section, that there is no court order,
sentence, or other condition that may prevent the issue of a passport to me under the Passports Act 1992.

Write your name and the date on the

ATTACH ATTACH back of one of your photos
Do not:
Write PASSPORT
your name and the
staple,PASSPORT
glue or paperclip
date on the back of one
photos PHOTOS
to the application PHOTOS
photograph. WARNING It is an offence against the Passports Act
as this may cause damage.
HERE HERE 1992 to knowingly or recklessly make a statement
that is false or misleading in a material particular
for the purposes of gaining a New Zealand Passport.

Date signed

/ /

Sign your Applicant Declaration here

Page 3 of 5
 6 Application fees and payment
Before
 completing this section, read section 6 of the Guide Notes. To find out the cost of application and
courier fees, refer to the Fees Sheet on page 5 of this application form, visit www.passports.govt.nz
or phone your nearest Passport Office.
Tick the level of service you want
Standard - up to 10 working days

Urgent - up to 3 working days

Callout - by phone appointment only

Write the amount you need to pay

Application fee .
You only need to pay the international courier fee if you want
International courier fee .
your passport delivered to a different country from the office
where you are lodging your application.

TOTAL AMOUNT .

Tick the currency you are paying in NZD AUD GBP

Tick the method of payment you want

Credit card
Please complete the payment card details section
Debit card

Cheque

Money order

Cash or EFTPOS (in person only)

7 Send your application to us

Send us your completed application form by courier or post.
Refer to the Guide Notes section  7 to find the New Zealand Passport Office nearest to you.

Supporting Documents Previous Travel Documents Requested Passport Type Date received:
OFFICE USE ONLY

IN NPC NTW O/S IN EC BTA NTW DIP OFF ADD

BC NZPPT

MC NZDIP

CUC NZOFF

Cit/Des RTD Other Products Completed by:

IN DEP O/S
NCDoc COI Cit

GDoc ETD BDM

POrd Foreign Approved by:

Let C/use

Other
Payment witnessed by:
IN CA HC NOF TBI IC RBDB HFETDR
Photos x2

Page 4 of 5
 PAS300 03/19

Fees – effective from 1 March 2019

An Adult passport is valid for a maximum period of 10 years.

A Child passport is valid for a maximum period of 5 years.

Lodged in Lodged in Lodged in

ADULT New Zealand Australia the United Kingdom
Standard Service (up to 10 working days) NZD $191.00 AUD $226.00 GBP £126.00
Urgent Service (up to 3 working days) NZD $382.00 AUD $452.00 GBP £252.00
Callout Service (by appointment only) NZD $775.00 AUD $868.00 GBP £485.00

Lodged in Lodged in Lodged in

CHILD New Zealand Australia the United Kingdom
Standard Service (up to 10 working days) NZD $111.00 AUD $132.00 GBP £74.00
Urgent Service (up to 3 working days) NZD $302.00 AUD $358.00 GBP £200.00
Callout Service (by appointment only) NZD $695.00 AUD $774.00 GBP £433.00

Application fees must be paid in the currency of the location where you are lodging your application.
Application fees are regulated by the Passport (Fees) Regulations 2015.
As fees are all regulated in New Zealand dollars, from time to time the fees for lodging your application in Australia or the UK are
reviewed to reflect the current exchange rate. The latest review took effect from 1 March 2019.
If you reside outside of New Zealand, and are sending your application to New Zealand for processing, we will exclude the GST
amount from the above New Zealand application fees. Please note that International Courier Fees apply.

See over for International Courier Fees

Payment card details

Funds must be available in your account when your application arrives or it will be delayed.

Tick card type  Visa MasterCard AMEX Debit card

Card number - - -

Card expiry date /

If you are making payment with a credit card at our UK office include the CSV number
(last 3 or 4 digit number of the reverse side of the card)

CSV Number (UK Office only)

Name as it appears on card

Cardholder’s signature

I authorise the Department of Internal Affairs to charge the total amount across to my credit or debit card.

Page 5 of 5
 PAS300 03/19

International Courier Fees

If you want your passport delivered to a country different from the country where you are lodging your application, you will
need to pay an international courier fee for delivery.

Lodged in Lodged in Lodged in

DELIVERY ZONE New Zealand Australia the United Kingdom
New Zealand Included in application Lodge your application in Lodge your application in
fee New Zealand New Zealand
Australia NZD $15.00 Included in application Renew your passport
fee online or lodge your
application in Australia
United Kingdom NZD $25.00 Renew your passport UK First Class Mail
online or lodge your – included in application
application in the United fee
Kingdom
Courier - GBP £9.00
Asia Pacific countries NZD $15.00 AUD $24.00 Renew your passport
online or lodge your
application in New
Zealand or Australia
United States NZD $20.00 AUD $28.00 GBP £27.50
European countries (excluding the UK) NZD $25.00 Renew your passport GBP £18.50
online or lodge your
application in the United
Kingdom
‘Rest of World’ NZD $30.00 Renew your passport GBP £34.50
online or lodge your
application in New
Zealand or the United
Kingdom

NOTE:
• If your delivery address is in Pakistan or the Ukraine – please lodge your application in the United Kingdom.
• If your delivery address is in Iran – please contact the New Zealand Embassy in Tehran for further advice.
• If your delivery address is in Lebanon or Libya – please lodge your application in the United Kingdom. Passport deliveries to
Lebanon must be sent to a General Security Office address.
• If your delivery address is in Morocco - please contact our London Office prior to submitting your application for delivery
options.
Please note that international deliveries may be subject to additional fees and charges, imposed for example by the courier
company and/or customs of the country where your new passport is being delivered to. These fees and charges must be paid
directly by the applicant in the country of delivery and cannot be paid in advance to the Department.